Jeep Grand cherokee problems
The Jeep Grand Cherokee is a range of mid-size SUVs produced by the American manufacturer Jeep. At its introduction, while most SUVs were still manufactured with body-on-frame construction, the Grand Cherokee has used a unibody chassis from the start.
Development
The Grand Cherokee's origins date back to 1983 when American Motors Corporation (AMC) was designing a successor to the Jeep Cherokee. Three outside (non-AMC) designers—Larry Shinoda, Alain Clenet, and Giorgetto Giugiaro—were also under contract with AMC to create and build a clay model of the Cherokee XJ replacement, then known as the "XJC" project. However, the basic design for the Cherokee's replacement was well under way by AMC's in-house designers and the 1989 Jeep Concept 1 show car foretold the basic design.
As AMC began the development of the next Jeep in 1985, management created a business process that is now known as product lifecycle management (PLM). According to François Castaing, Vice President for Product Engineering and Development, the smallest U.S. automaker was looking for a way to speed up its product development process to compete better against its larger competitors. The XJC's development was aided by computer-aided design (CAD) software systems making the engineers more productive. Meanwhile, new communication systems allowed potential conflicts to be resolved faster, thus reducing costly engineering changes, because all drawings and documents were in a central database. The system was so effective that after Chrysler purchased AMC in 1987, it expanded the system throughout its enterprise, thus connecting everyone involved in designing and building products.
The Grand Cherokee thus became the first Chrysler-badged Jeep product. Development work for the new Jeep model continued and Chrysler's employees (after the 1987 buyout of AMC) were eager for a late-1980s release date; however, CEO Lee Iacocca was pushing for redesigned Chrysler minivans, thus delaying the Grand Cherokee's release until late 1992 as an Explorer competitor. Unlike the Explorer, the Grand Cherokee utilized monocoque (unibody) construction, whereas the Explorer was a derivative of the Ranger pickup with a separate body-on-frame. A Dodge-branded version was designed as a precaution should Jeep dealers struggle to handle so many Grand Cherokee units.
The Grand Cherokee debuted in grand fashion at the 1992 North American International Auto Show in Detroit, Michigan. The vehicle that was driven was a Poppy Red Clear Coat 1993 Grand Cherokee ZJ Laredo with a quartz cloth interior and high-back bucket seats. Then Chrysler president Robert Lutz drove Detroit mayor, Coleman Young, from the Jefferson North Assembly Plant on North Jefferson Avenue via a police escort to Cobo Hall, up the steps of Cobo Hall and through a plate glass window to show off the new vehicle. Sales of the 1993 model year Grand Cherokee began in April 1992.
Production of the Grand Cherokee started shortly afterward in the purpose-built Jefferson North Assembly in Detroit, Michigan. European Grand Cherokees are manufactured in Austria by Magna Steyr. The Grand Cherokee "played a significant part in reviving Chrysler's fortunes by moving it into the then-nascent market for high-margin sports utility vehicles."
Upon its introduction, it was the first full-scale manufacture of an automobile in the US using HFC-134a refrigerant in place of HCFC-12 for the HVAC system.
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Jeep Grand cherokee model years
Common Jeep Grand cherokee problems
The Jeep Grand Cherokee is a popular midsize SUV known for its ruggedness and versatility. However, it is not without its share of problems. Here are some of the most common issues reported by hundreds of real owners:
- Temperature Blend and Recirculation Doors Failing: This problem affects the air conditioning system, causing the air conditioning modules not to change or the temperature to be different on one side. The air would blow cold on the passenger side but hot on the driver’s side. The issue can be remedied by replacing the air bend doors, recirculation doors, door links, or sub-assembly housing.
- Engine Won't Turn Over: This problem is caused by the electronic lockup of the wireless control module (WCM) or the Sentry Key Remote Entry Module (SKREEM). If it is the WCM or SKREEM, the remote keyless entry will also fail to work. Replacing the WCM can address the issue.
- Erratic Electronic Shifting: This problem affects the transmission, causing vehicles to be stuck in 'park' or 'neutral' despite shifting gears. The malfunction is due to a manufacturing error that resulted in the part having a loose electrical connection. Problems with the model’s electronic shifting resulted in multiple reported incidents of the vehicle rolling away after the driver has exited the vehicle.
- Stalling Engine: This problem affects the powertrain, causing the engine to stall while driving. This can be caused by a faulty powertrain, which includes the engine and transmission. A faulty powertrain will negatively impact vehicle performance, reliability, and safety.
- Failed Motor Mounts: This problem affects the engine mounts, causing increased vibration and a rougher ride. If the motor mounts break completely, the engine can become misaligned, and parts can be dislodged from your vehicle.
- Power Steering Failure: This problem affects the power steering system, causing difficulty in turning the front wheels of the vehicle. Turning becomes especially difficult when parking or cornering at lower speeds. If your power steering begins to malfunction, take it to the dealer immediately.
- Transmission Shuddering and "Bumping": This problem affects the transmission, causing the vehicle to shudder and "bump" when coming to a stop and general hard shifting. If your Grand Cherokee starts to have these symptoms, expect to write a big check.
- Delaminating Leather and Bubbling: This problem affects the early models (2011-2014) of the Grand Cherokee, where the leather likes to delaminate and bubble.
- Misfire Codes: This problem affects the early V6 models (2011-2014), where misfire codes are somewhat common. Notice I said codes and not misfires, as the reading is usually a sign the car will need new cylinder heads.
- Fail-Prone TIPM Sensors: This problem affects the TIPM sensor, which is responsible for handling a slew of important functions to the car. If it fails, you might experience your lights not working, the fuel pump not turning off, the vehicle stalling randomly, the starter not cranking, your radiator fans not turning on.
These problems are not exhaustive, and other issues may arise with the Jeep Grand Cherokee. However, these are some of the most common problems reported by real owners.
What is the most common problem with a Jeep Grand Cherokee?
Some of the most common problems with Jeep Grand Cherokee SUVs include the following:
- Power Steering Failure: A vehicle's power steering system helps you maneuver your SUV, especially when turning or driving at low speeds. ...
- Engine Issues. ...
- Other Electrical System Problems. ...
- Safety Concerns.
What are the bad years for the Jeep Grand Cherokee?
2011-2020 Jeep Grand Cherokee problems such as fail-prone TIPM sensors, delaminating leather and cracked cylinder heads are usually found in early model years. The 2014-2017 V6 Grand Cherokee has a finicky 8-speed transmission and the 2013-2017 V8 is known for having a weak water pump.
What is the main problem for a Jeep Cherokee?
Some of the common issues that plague the Jeep Cherokee include engine stalls, transmission problems, and transmission-related recalls.
At what mileage do Jeep Grand Cherokees have problems?
If you want to ask the question - how long do Jeep Grand Cherokees last - it's helpful to know what good mileage for a Jeep Grand Cherokee is. According to bettenhausencdjr.com, a typical Jeep Grand Cherokee should make it to at least 200,000 miles before you see any indication of issues in the system.
Percentage distribution of complaints by Jeep Grand cherokee years
We have researched Jeep problems and analysed all the complaints filed against Jeep Grand cherokee cars and compiled the top 5 most problematic Jeep Grand cherokee model years:
- Jeep Grand cherokee 2005
- Jeep Grand cherokee 2000
- Jeep Grand cherokee 1999
- Jeep Grand cherokee 2011
- Jeep Grand cherokee 2012
Below you can see the percentage distribution of known problems by Jeep Grand cherokee model years.
Distribution of the number of complaints by Jeep Grand cherokee years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Jeep Grand cherokee car problems categorized by type of issue
After analysing all complaints related to Jeep Grand cherokee , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Service brakes problems
- Power train problems
- Hydraulic problems
- Engine problems
The graph below shows statistics for all Jeep Grand cherokee vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Grand cherokee model years
A total of 1948 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Grand cherokee model years
There were a total of 669 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Grand cherokee model years
There were a total of 1471 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Grand cherokee model years
There were a total of 63 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 26641 complaints about various vehicle components related to the Jeep Grand cherokee . Below are the 25 most recent complaints reported for Jeep Grand cherokee vehicles.
Latest 25 complaints
Jeep Grand cherokee 2014
- Date Of Incident: 2024-09-01
- Date Complaint: 2024-11-16
- VIN: 1C4RJFBG5EC
- Components: FUEL/PROPULSION SYSTEM
- Summary: The Jeep has had major issues with the fuel system. The first reported issue is during the fill the filler would click like it was full when it was in the beginning stages of the fill. It ended up soaking me with gasoline and shutting down a gas station for spill. I filed a complaint with the NHTSA and the Vermont Attorney General because the dealerships were not fixing the problem. The fuel tank was finally repaired when the Attorney General got involved. 2024 the Jeep is again having issues with the fuel system. When the tank is filled to capacity it creates gasoline fumes so strong that it infiltrates the cabin and can be detected from the parking lot. It is really scary to keep having issues with the fuel system. I am shocked after reading on the internet so many Jeep owners with fuel system issues that the vehicles are not on recall. I want to report this because it is a safety issue.
Jeep Grand cherokee 2014
- Date Of Incident: 2024-11-03
- Date Complaint: 2024-11-12
- VIN: 1C4RJFCM1EC
- Components: ENGINE
- Summary: While traveling at freeway speeds the engine suddenly died. The vehicle was taken to an independent shop where they confirmed the cause was a connecting rod failure. They commented this is a common failure in the 2014-2016 Jeep grand Cherokee eco diesels along with the same model year dodge ram 1500s. There was no warning signs of this issue and the independent shop stated they have not been able to find a root cause as similar to our case the engine had plenty of oil in it to prevent this issue. During this event I also reviewed the engine temp and oil temps all were well within the normal operating temps. This put others and my own life at risk as we lost complete power. Fortunately I was on a straight stretch and in the far lane so I was able to safely coast to a stop. This could lead to a very different outcome. The component has not been inspected by police or insurance agents as it’s been claimed this is not a covered component under previous FCA extended warranties for a faulty emission system.
Jeep Grand cherokee 2014
- Date Of Incident: 2024-10-28
- Date Complaint: 2024-10-31
- VIN: 1C4RJEBG9EC
- Components: POWER TRAIN,SERVICE BRAKES,FUEL/PROPULSION SYSTEM
- Summary: My car didn’t move i would put drive and it would park and i would try driving and it didn’t move then it would move and stop again
Jeep Grand cherokee 2016
- Date Of Incident: 2024-10-26
- Date Complaint: 2024-10-27
- VIN: 1C4RJFBMXGC
- Components: FUEL/PROPULSION SYSTEM
- Summary: On October 26, 2024, I stopped at a gas station to pick up a few items, turning my vehicle off before going inside. When I returned about five minutes later, the vehicle wouldn’t start. The fuel pump module wasn’t supplying fuel to the high-pressure pump. Since it wouldn’t start, I left it at the station overnight. The next afternoon, after about an hour of attempts, the fuel pump module finally engaged, and the vehicle started, running normally. This issue had actually occurred once before, about a year ago, while I was pulling out into traffic. At that time, the vehicle stalled, and I had to push it out of traffic and into a nearby parking lot. The fuel pump module was also silent then, indicating it wasn’t functioning. Fortunately, after around five minutes, I was able to restart the vehicle without further issues. The vehicle hasn’t exhibited this issue since—until last night. If you research this problem online, it seems there are other reports of similar incidents with Jeep Grand Cherokees and Ram 1500 models equipped with the EcoDiesel engin
Jeep Grand cherokee 2022
- Date Of Incident: 2024-09-27
- Date Complaint: 2024-10-26
- VIN: 1C4RJYB61N8
- Components: POWER TRAIN,ELECTRICAL SYSTEM
- Summary: The battery was recalled due to fire risk, but FSA indicated no repairs is available, and advised driver not to charge the car, and not to park it near any structural. I contacted (1) dealer (2) Chrysler capital (3) Jeep customer service. No body can provide any solution for this matter. I would like to have my leased car returned and get compensated for the months that I have already pre-paid (20 months left).
Jeep Grand cherokee 2023
- Date Of Incident: 2024-10-25
- Date Complaint: 2024-10-25
- VIN: 1C4RJYD67P8
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Jeep Grand cherokee 2023
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-10-24
- VIN: 1C4RJJBG1P8
- Components: UNKNOWN OR OTHER
- Summary: The software controlling the driver information system on this vehicle is continually having issues. Randomly, the system will stop working with system rebooting while driving. Normal features like hands free phone calls and navigation will stop responding. This leads to driver confusion and takes attention away from driving the vehicle. Also randomly, chimes will bong with no indication of what is happening on the dash or vehicle display. Attempts have been made for an "over the air" software update via Wi-Fi per the owner's manual, but the owner's manual doesn't accurately describe the navigation and software options of the system (menus incorrect, options are non-existent, etc). This car can be frightening when it suddenly acts up in traffic and there is no indication as to what is happening. This has all randomly happened since the car was new and continues to happen. The date below is just an arbitrary date since it happens consistently since new. This has occurred at any speed or mileage.
Jeep Grand cherokee 2023
- Date Of Incident: 2024-09-27
- Date Complaint: 2024-10-24
- VIN: 1C4RJYC60P8
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Jeep Grand cherokee 2023
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- Number Of Injuries: 1
- VIN: 1C4RJKAG3P8
- Components: SEAT BELTS
- Summary: I have had 2 incidents in which the 2nd row seat belts on either of the end seats fails to release. The first incident resulted in a seat belt being wrapped around the headrest and unable to release. I had to take the car to a mechanic for it be undone resulting in a broken headrest. This was in May 2024. Today the seatbelt was stuck around my child's abdomen. The seatbelt got tighter around his stomach and he tried get out of it. I parked the car and tried to get the seatbelt to release and it refused to. It continued to get tighter and tighter making it difficult to breathe. I had to call 911 for assistance on the side of the road. 2 police officers had to help me lift him and get him free- the entire time the seatbelt refused to release. My son has bruises and scratches from trying to get out and now is terrified to wear a seatbelt. There is something wrong with the mechanism for the seatbelt that does not allow it release. I am now scared that if we are in an accident and the seatbelt tightens across someone's chest or one of my children's neck that I won't be able to get them out in time. This has been reported to Jeep who advised that I fill out this form.
Jeep Grand cherokee 2017
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- VIN: 1C4RJEBG9HC
- Components: UNKNOWN OR OTHER
- Summary: My headrest opened without me being involved in an accident.
Jeep Grand cherokee 2021
- Date Of Incident: 2024-10-09
- Date Complaint: 2024-10-23
- VIN: 1C4RJFLG4MC
- Components: STEERING,SUSPENSION,CHILD SEAT
- Summary: See attached document for complaint.
Jeep Grand cherokee 2018
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- VIN: 1C4RJFAG8JC
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking driving from a stop, the vehicle briefly began to accelerate but then suddenly lost motive power. The contact was stuck in the middle of the roadway, where the vehicle failed to restart. The contact stated that while attempting to start the vehicle, there was an audible clicking sound coming from the engine compartment. The Engine STOP/START warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Engine STOP/START system, resulting in damages to the auxiliary battery and the starter. The contact was informed that the auxiliary battery had a damaged cell, and that the engine starter had a short circuit. The vehicle was not repaired but parts to repair the vehicle were ordered. The manufacturer was not notified of the failure. The failure mileage was 90,000.
Jeep Grand cherokee 2018
- Date Of Incident: 2024-10-22
- Date Complaint: 2024-10-22
- VIN: 1C4RJEAG7JC
- Components: POWER TRAIN
- Summary: The contact owns a 2018 Jeep Grand Cherokee. The contact stated while coming to a stop, the vehicle lost motive power with the “Shift to Park” message displayed on the instrument panel. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM software had failed and needed to be updated. The vehicle was repaired; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 69,000.
Jeep Grand cherokee 2022
- Date Of Incident: 2024-10-22
- Date Complaint: 2024-10-22
- VIN: 1C4RJYB61N8
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Jeep Grand cherokee 2023
- Date Of Incident: 2024-10-08
- Date Complaint: 2024-10-22
- VIN: 1C4RJYB69P8
- Components: ELECTRICAL SYSTEM
- Summary: What component or system failed or malfunctioned, and is it available for inspection upon request? The EV battery, yes How was your safety or the safety of others put at risk? The recall notice list a serious risk (fire) to passengers or other cars and structures. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. I have contacted the dealer three times to get update regards this recall and how to remedy the risk, but every time I am told that a service adviser would contact me, without any update. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no
Latest 5 recalls Jeep Grand cherokee
The National Highway Traffic Safety Administration (NHTSA) has issued 305 recalls for different components of the Jeep Grand cherokee.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Jeep Grand cherokee 2024
- Report Received Date: 2024-09-27
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Consequence: A vehicle fire while parked or driving can increase the risk of injury.
- Remedy: Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
- Model: Jeep Grand cherokee 2022
- Report Received Date: 2024-09-27
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Consequence: A vehicle fire while parked or driving can increase the risk of injury.
- Remedy: Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
- Model: Jeep Grand cherokee 2023
- Report Received Date: 2024-09-27
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
- Consequence: A vehicle fire while parked or driving can increase the risk of injury.
- Remedy: Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. A second notice will be sent once the final remedy is available. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
- Model: Jeep Grand cherokee 2024
- Report Received Date: 2024-08-08
- Manufacturer: Chrysler (FCA US, LLC)
- Components: CHILD SEAT:VEHICLE TETHER ANCHOR
- Summary: Chrysler (FCA US, LLC) is recalling certain 2024 Jeep Grand Cherokee L vehicles. The child seat tether welds on the second-row seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: A child that is not properly restrained during a crash can have an increased risk of injury.
- Remedy: Dealers will reinforce the child seat tether welds on the seat back frame, free of charge. Owner notification letters were mailed October 3, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 85B.
- Model: Jeep Grand cherokee 2023
- Report Received Date: 2024-06-13
- Manufacturer: Chrysler (FCA US, LLC)
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Latest negative Jeep Grand cherokee car reviews
Latest positive Jeep Grand cherokee car reviews
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Vehicle year: 2014
This Jeep Grand Cherokee Summit has been the best vehicle I have ever owned, even better than my Honda. With over 150,000 miles and counting, it still looks great and has been incredibly reliable and comfortable. I have had no major issues with it as it ages, and I would definitely buy one again. The car has been trouble-free, and the only indication of wear are two parking lot bumps. I keep up with scheduled maintenance, but otherwise, it is as much of a joy now as it was when I first drove it off the new car lot. Although there has been a recent issue with the GPS system, which seems to have a hard time locating the vehicle location on occasion, I am confident that the Jeep will keep going reliably well past 200k miles based on my current experience. My wife loves the car too and wants me to get a new one, exactly like my Summit. I am convinced that unless they change the model significantly, it will be another Jeep GC! I have never had an opportunity to say so many good things about a product. It continues to ride well, handle well, and work without effort or thought in every way - I am simply amazed. No major repairs have been required, and I have kept up with suggested and required maintenance. This has been a fantastic vehicle, and I highly recommend it to anyone looking for a reliable and comfortable SUV.It's great to have a trouble-free, capable, and comfortable SUV. The gas mileage on the highway and in mixed city/highway driving is even better than promised. Although the local dealership didn't offer a great buying experience, the maintenance shop team is really impressive. I use an iPhone, iPad, and Kindle Fire, and connecting to the Bluetooth has been effortless. While the navigation is a bit slow to plot the course, the location ability and directions are excellent. I don't work for the auto business, so I don't have any special loyalties, but I absolutely love this Jeep! My original review is below... I purchased the Jeep Grand Cherokee Summit a month ago and have already put 2k miles on it. It's truly a joy to drive and handles beautifully in snow and high winds. The electronics were a bit overwhelming in the first few days, but after playing with adjustments during a few 10-minute parking times, I found lots of great features in the menus. I love it so far, and the weather has given the SUV a real workout. It's an amazingly comfortable, quiet, and nice-riding vehicle!
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Vehicle year: 2018
Firstly, I have a 5.7 Liter V8 which is not shown in your model selector. Additionally, I would like to mention that there are many substantial improvements from my 2014 model. I absolutely love this Jeep! It is quiet, extremely well-appointed, and despite your editor's comments, I find the seats to be excellent and comfortable even after a ten-hour drive. The Uconnect system is awesome, but I do not like the need to use a USB connection to use CarPlay. An update on my experience: after four years, I still love it. I have towed our 24ft travel trailer all over the country. Five years in and the JGC continues to impress me. I have only needed oil changes and just one unscheduled trip to the dealer to replace the battery.
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Vehicle year: 1996
Congratulations on your purchase of a Jeep GC with 107k miles! Despite some minor issues such as water pouring in by the passenger A pillar while raining, brake rotors warping easily, and power locks working only most of the time, it sounds like your Jeep was a reliable and trustworthy companion. It never left you stranded, even though you used it extensively with little maintenance. It was only at the end of a long trip that something would fail, but even then, it still managed to get you safely to your destination. Your Jeep was truly good to you and it's understandable to feel emotional about parting ways with it. Thank you for sharing your experience with us!
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Vehicle year: 2017
The engine and gearbox are fantastic, providing an extremely smooth and powerful ride when needed in Sport mode. The ride is quiet, and the front seats are designed for long travel with excellent support. It handles and feels better than its competition (such as the Ford Explorer) and is more luxurious than GM SUVs.
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Vehicle year: 2017
I shopped for cars all day and as a final stop, and kind of a last resort, on the way home, I decided to take a look at this Jeep at our local dealership. I'm so glad I did! The Jeep Grand Cherokee handles great, the size is perfect, and the ride is smooth as silk. I'm totally enjoying my Jeep.
Are you having problems with your Jeep Grand cherokee?
Friedrich Boyle 2025-06-25
Vehicle year: 2011
I've experienced the engine and electrical shutting off without warning four times in the past five months. It's happened while coming to a stop light, turning left on a roundabout, taking an exit on the right, making a right-hand turn, and most alarmingly, while making a left-hand turn off a two-lane highway. As I slowed down to make the turn across traffic with a car coming at 55, the car died, leaving me with no power steering or brakes. I was fortunate that the driver behind me slowed down to avoid a collision. I'm concerned about this recurring issue and hope that Chrysler will take action to address it.
Karl Ernser 2025-06-25
Vehicle year: 2013
Our 2013 Grand Cherokee Overland experienced the transmission issue that was widely reported online. Despite bringing it back to the dealership eight times over the course of a year, and receiving a software update that unfortunately made the problem worse, we ultimately decided to trade it in for a different make and model. We have no regrets about this decision. It is clear that the Grand Cherokee was not the right fit for us and we are confident in our choice to move on.
Jennings Zieme 2025-06-25
Vehicle year: 2011
I've been experiencing issues with the 'key not detected' message, which seems to be happening quite frequently. At first, I thought it might be the key battery, but even after switching to my spare key, the problem persisted. I'm worried that the problem is getting worse and I don't want to risk getting stranded. Additionally, I've accidentally locked myself out of the car a few times, and the car lock key feature doesn't always work as expected, even when the key is within close proximity. It can be frustrating, but I'm hoping to find a solution soon.
Alek Nader 2025-06-24
Vehicle year: 2016
I was sitting on the side of the highway just an hour ago with no power and I haven't even received my payment book yet. It's been a frustrating experience so far, but I really want to like this car. Unfortunately, sitting dangerously close to speeding traffic in the sweltering summer heat is really dulling my enthusiasm. When it runs, life is good, but when it doesn't, it can be a real hassle. On Edit: After two weeks at the dealership, the problem could not be found. However, the dealer gave us another new Grand Cherokee with the same options and Chrysler even gave us an extended warranty on the replacement car. We are now happy with the new Jeep. The old one is still out there and the problem was never diagnosed, but the dealer is using it as his daily driver and being diligent in witnessing the problem first hand.
Bertrand Douglas 2025-06-24
Vehicle year: 1995
I hope you're doing well! Before purchasing my Jeep, I had it inspected by a dealer who said it was the cleanest '95 they had seen in a long time and a great buy. However, since then, I've had to spend an average of $2000 a year on repairs, including the A/C, water pump, motor mounts, rear wiper motor, CV boots, antenna motor, idle speed, radiator, and an unknown clunk periodically from under the right side of the hood. I also had three leaks start at the same time overnight. It's been a bit of a headache, but I'm hopeful that things will improve soon.