Infiniti problems
Infiniti (インフィニティ, IPA: ) (stylized as INFINITI) is the luxury vehicle division of the Japanese automaker Nissan. Infiniti officially started selling vehicles on November 8, 1989, in North America. The marketing network for Infiniti-branded vehicles included dealers in over 50 countries in the 2010s. As of 2020, there were 25 markets served by new car dealers. The main markets are North America, China, Taiwan, and the Middle East.
According to the company, the Infiniti badge has a double meaning, as a stylized representation of both a road extending into the horizon and of Mount Fuji, reflecting its Japanese origins.
History
The beginning
The Infiniti brand was introduced in the United States in 1989 to target the premium vehicle segments in the United States that would not have otherwise fit in with Nissan's more mainstream image, and partially influenced by the Plaza Accord of 1985. The brand was created around the same time that Japanese rivals Toyota and Honda developed their Lexus and Acura premium brands, respectively. The Japanese government imposed voluntary export restraints for the U.S. market, so it was more profitable for automakers to export more expensive cars to the U.S.
The Infiniti marque was launched with two models, the Q45, and the M30 that were previously sold at Japanese Nissan Motor Store dealership networks. The Q45 was based on the all new second generation JDM Nissan President on a five millimeter shorter wheelbase platform at 2,875 mm (113.2 in). Starting with model year 1992, the wheelbase matched the President's wheelbase at 2880 mm (113.4 in). The Q45 included a 278 hp (207 kW; 282 PS) V8 engine, four wheel steering, and active suspension system offered on the first generation Q45t. The car's features would have made it competitive in the full-sized "luxury" segment against the Mercedes S-Class, BMW 7 Series, Jaguar XJ and Cadillac Fleetwood.
A second model was introduced in November 1989, the two-door M30, a badge engineered Nissan Leopard. It remained in production for three years as an alternative to the Lexus SC. The powertrain was the VG30E 162 hp (121 kW; 164 PS) engine and an automatic transmission. The M30 coupe was underpowered for its stock weight of 3,333 lb (1,512 kg). The M30 convertible weighed even more, due to the required body and chassis reinforcements. The appearance of the M30 had almost no resemblance to the larger Q45, and the interior was almost completely different.
Infiniti did not offer a mid-luxury sedan to match the first Japanese luxury sedan introduced to North America, the Acura Legend, which was later joined by the Lexus GS. Infiniti's first offering in the entry-level luxury segment was the Infiniti J30, which had to compete with the revised 1992 Lexus ES and was unsuccessful owing to its small interior and unusual styling to which it was succeeded in 1996 by the Infiniti I series introduced previously in April 1995, related to the Nissan Maxima and in 2002 by the Infiniti G35.
Social links
Infiniti models
Common Infiniti problems
Infiniti, a luxury vehicle division of Nissan, has a reputation for delivering reliable vehicles. However, no car is entirely free from problems, and as the car ages, the likelihood of needing repairs increases. Here are some of the most frequently reported problems with Infiniti cars:
Continuously Variable Transmission (CVT) Problems
Infiniti uses CVTs due to their ability to provide smoother acceleration and improved fuel efficiency. However, CVT problems can lead to the car not responding to accelerator inputs or jerking when driving.
Airbag Recalls
Infiniti vehicles have faced various recalls due to airbag issues, with the most notable being the Takata airbag recall, which affected numerous car manufacturers worldwide. The problem with these airbags is that they have the potential to explode when deployed, causing serious injury.
Crankshaft Angle Sensor Failures
Another common issue among Infiniti models is the failure of the crankshaft angle sensor. This sensor monitors the crankshaft's rotation speed and position, sending this data to the car's computer system. If this sensor fails, it can cause issues with the vehicle's engine performance, including stalling or failing to start.
Steering Problems
Steering problems are a common complaint among Infiniti owners, particularly in the Q50 and Q60 models. These issues can range from a lack of power steering assistance to a loose or wandering steering wheel.
Transmission Issues
Transmission issues are another common problem with Infiniti vehicles, particularly in the QX50 and QX80 models. These issues can include rough shifting, delayed engagement, and in severe cases, complete transmission failure.
Electrical Problems
Electrical problems have been reported in various Infiniti models, including the QX55 and QX80. These issues can include malfunctioning infotainment systems, unresponsive touchscreens, and Bluetooth connectivity problems.
Brake Problems
Brake problems have been reported in the Q50 model, with some owners experiencing issues such as brake pedal pulsation, brake fade, and reduced stopping power.
Premature Brake Wear
Premature brake wear has been reported in the QX50 model, with some owners experiencing brake pads wearing out faster than expected.
Rear-View Camera Display Errors
Rear-view camera display errors have been reported in the Q60 model, with some owners experiencing issues such as a blank or distorted display.
Tire Problems
Tire problems have been reported in the Q60 model, with some owners experiencing issues such as uneven tire wear and premature tire failure.
Forward Collision Avoidance Errors
Forward collision avoidance errors have been reported in the QX50 model, with some owners experiencing issues such as false alarms or failure to detect obstacles.
Engine Stalling
Engine stalling has been reported in the Q60 model, with some owners experiencing issues such as the engine shutting off while driving.
Fortunately, most of these common Infiniti problems can be addressed at any authorized Infiniti service center, where trained technicians understand the intricacies of Infiniti vehicles and can provide the necessary repairs.
Percentage distribution of complaints by Infiniti models
We have analysed all the complaints filed against Infiniti cars and compiled the top 5 most problematic Infiniti models:
Below you can see the percentage distribution of known problems by Infiniti brand.
Distribution of the number of complaints by Infiniti models
We have also compiled a table for you with the number of complaints about specific models of Infiniti cars:
Distribution of Infiniti car problems by type
Based on an anlyse of all Infiniti related complaints and concluded that the most common problems with Infiniti cars are the following:
- Electrical system problems
- Air bags problems
- Power train problems
- Engine problems
- Service brakes problems
Below is a graph with statistics on all Infiniti vehicle components and the number of complaints about them.
Distribution of the number of complaints where the accident occurred by Infiniti models
A total of 379 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model.
Distribution of the number of complaints with fire by Infiniti models
There were a total of 84 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model.
Distribution of the number of complaints with injuries by Infiniti models
There were a total of 277 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model.
Distribution of the number of complaints with deaths by Infiniti models
There were a total of 19 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model.
The NHTSA has received 5830 complaints about various vehicle components related to the Infiniti Infiniti. Below are 15 recent complaints about various Infiniti models. In order to research complaints about a particular brand you need to select it from the list of available models above.
List of the last 15 complaints about Infiniti models
Infiniti Qx50 2021
- Date Of Incident: 2024-10-08
- Date Complaint: 2024-10-25
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 3PCAJ5BB4MF
- Components: POWER TRAIN,ENGINE
- Summary: Without any warning or indicator light on the dash, the vehicle lost power when pulling out of our driveway - we live on a main road and were very lucky not to be hit by upcoming traffic. The car went into limp mode and would not accelerate past 20mph. We have been fighting with Infiniti for the last three weeks as no one can find the problem and they finally said a new engine was needed. There is on 35,000 miles on this car and we had to fight to have this replacement covered under warranty. Now that parts are back ordered and we are not receiving any help. We are three weeks without a vehicle and have no loaner vehicle. No one at Infiniti can give a timeframe for the resolution of this issue, what caused this issue and we are now very fearful that this will happen again - even with an engine replacement. This was very scary for our family and we are amazed that there was no indicator light or warning. The car didn't make any noises and was running great and then all of a sudden it would not go. Very alarming to say the least!
Infiniti Q50 hybrid 2015
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JN1BV7AP5FM
- Components: AIR BAGS
- Summary: Upon driving when purchased the Engine Light for the Air Bags illuminated. Upon researching the issue the problem seems to be a common problem for vehicles of this make and problem. 90% of the time requiring the owner to take the vehicle to the dealership.Since it is a trend and ongoing I wanted to report the issue.
Infiniti Q50 2015
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JN1BV7AP5FM
- Components: AIR BAGS
- Summary: Upon driving when purchased the Engine Light for the Air Bags illuminated. Upon researching the issue the problem seems to be a common problem for vehicles of this make and problem. 90% of the time requiring the owner to take the vehicle to the dealership.Since it is a trend and ongoing I wanted to report the issue.
Infiniti Qx50 2017
- Date Of Incident: 2024-10-16
- Date Complaint: 2024-10-18
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JN1BJ0RP3HM
- Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
- Summary: Engine light is on - transmission output speed sensor. Vehicle was inspect by Pep Boys # 208 My vehicle don't want to pick up speed. I don't know what caused the problem.
Infiniti Q60 2021
- Date Of Incident: 2024-06-06
- Date Complaint: 2024-10-11
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JN1FV7LLXMM
- Components: STRUCTURE
- Summary: The contact owns a 2021 Infiniti Q60. The contact stated while driving at an undisclosed speed, the malfunction warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a fractured aluminum bracket that sits between the front bumpers. The contact was informed that the aluminum bracket houses the sensor for the cruise control and forward collision avoidance features. In addition, the contact was informed that the aluminum bracket was a poor design by the manufacturer. The contact was informed that the bracket needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 9,950.
Infiniti Q50 2017
- Date Of Incident: 2024-08-26
- Date Complaint: 2024-10-08
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JN1CV7AR9HM
- Components: AIR BAGS,SEAT BELTS
- Summary: The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!
Infiniti Qx60 hybrid 2015
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-07
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 5N1AL0MM5FC
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: The car intermittently will not accelerate after being idle at stop signs etc. this has occurred on 3-5 instances in the last 4 months. All but one time when getting the vehicle later it didn't have any issues. The battery has been tested and is good, I cleaned the terminals and still had it occur. Upon reading an Infiniti forum it sounds like it is an intermittent alternator issue or electric module. This put my daughter in a stalled vehicle in an intersection several times after trying to troubleshoot issues to resolve it.
Infiniti Qx60 2015
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-07
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 5N1AL0MM5FC
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: The car intermittently will not accelerate after being idle at stop signs etc. this has occurred on 3-5 instances in the last 4 months. All but one time when getting the vehicle later it didn't have any issues. The battery has been tested and is good, I cleaned the terminals and still had it occur. Upon reading an Infiniti forum it sounds like it is an intermittent alternator issue or electric module. This put my daughter in a stalled vehicle in an intersection several times after trying to troubleshoot issues to resolve it.
Infiniti Qx60 2014
- Date Of Incident: 2023-10-19
- Date Complaint: 2024-10-02
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 5N1AL0MNXEC
- Components: ENGINE,FORWARD COLLISION AVOIDANCE
- Summary: Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes causing poor acceleration and jerking at low speeds. MAF sensor has failed twice in 5 months. Overall worst manufactured vehicle and very unsafe for driver and citizens.
Infiniti Qx60 hybrid 2014
- Date Of Incident: 2023-10-19
- Date Complaint: 2024-10-02
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 5N1AL0MNXEC
- Components: ENGINE,FORWARD COLLISION AVOIDANCE
- Summary: Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes causing poor acceleration and jerking at low speeds. MAF sensor has failed twice in 5 months. Overall worst manufactured vehicle and very unsafe for driver and citizens.
Infiniti G35 2003
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-01
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JNKCV51E83M
- Components: EXTERIOR LIGHTING
- Summary: The contact owns a 2003 Infiniti G35. The contact received notification of NHTSA Campaign Number: 03V200000 (Exterior Lighting); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that the parts needed for the recall repair had been discontinued. The contact had not experienced a failure. Parts distribution disconnect.
Infiniti G37 2011
- Date Of Incident: 2017-09-27
- Date Complaint: 2024-09-27
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: JN1CV6EL5BM
- Components: STRUCTURE
- Summary: The contact owns a 2011 Infiniti G37. The contact stated that the sunroof drain was leaking, causing water to enter the cabin of the vehicle. There was mold beginning to form in the cabin of the vehicle, with a noticeable mold odor inside the vehicle. The vehicle had been taken to a certified mechanic who diagnosed that the hose for the sunroof drain needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 89,000.
Infiniti Qx50 2020
- Date Of Incident: 2023-03-01
- Date Complaint: 2024-09-27
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 3PCAJ5M16LF
- Components: FORWARD COLLISION AVOIDANCE
- Summary: See attached document for complaint.
Infiniti Qx60 hybrid 2014
- Date Of Incident: 2024-09-25
- Date Complaint: 2024-09-26
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 5N1AL0MN6EC
- Components: SERVICE BRAKES
- Summary: WHILE DRIVING IN TOWN LOST BRAKES, BRAKE LIGHTS CAM ON. WAS ABLE TO STOP BU PUMPING THE BRAKES. FLUID WAS LEAKING FROM UNDERNEATH THE MASTER CYLINDER. TOOK TO LOCALNISSAN DEALER TWIN CITY NISSAN PORT ARTHUR. THEY SAID THE MASTER CYLINDER WAS BAD. THIS IS THE THIRD ONE TO GO BAD. THEY REPAIRED ON 09/25/2024 WITH 121,178 MILES. THEY WOULD NOT HONOR THE WARRANTY FROM THE TEXARKANA DEALER AS THEY DIDNT DO THE WORK. HAD TO PAY AGIN.
Infiniti Qx60 hybrid 2014
- Date Of Incident: 2024-05-16
- Date Complaint: 2024-09-26
- Number Of Injuries: 0
- Number Of Deaths: 0
- Crash: 0
- Fire: 0
- VIN: 5N1AL0MN6EC
- Components: SERVICE BRAKES
- Summary: THE MASTER BRAKE CYLINDER FAILED WHILE ON VACATION IN ARKANSAS. TOOK TO NISSAN DEALER PETE MANKINS AND THEY REPLACE ENTIRE MASTER CYLINDER. MILEAGE 114,905 MILES. DATE [XXX]. THIS SECOND TIME SAME PART FAILED. HAD FAMILY WITH ME WE WHERE ABLE TO STOP BY PUMPING BRAKES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Latest 5 Infiniti recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 419 recalls involving various Infiniti models.You can learn more about the model you are interested in by selecting it from the list.
- Model: Infiniti Q50 2018
- Report Received Date: 2024-06-21
- Manufacturer: Nissan North America, Inc.
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
- Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
- Model: Infiniti Q50 2015
- Report Received Date: 2024-06-21
- Manufacturer: Nissan North America, Inc.
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
- Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
- Model: Infiniti Q70 hybrid 2015
- Report Received Date: 2024-06-21
- Manufacturer: Nissan North America, Inc.
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
- Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
- Model: Infiniti Q50 2017
- Report Received Date: 2024-06-21
- Manufacturer: Nissan North America, Inc.
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
- Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
- Model: Infiniti Q70 2016
- Report Received Date: 2024-06-21
- Manufacturer: Nissan North America, Inc.
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2011-2013 M56, 2012-2013 M35 Hybrid, 2014-2018 Q50, Q70 Hybrid, 2014-2019 Q70, and 2015-2019 Q70L two-wheel drive vehicles. The driveshaft can fatigue and break.
- Consequence: A broken driveshaft can result in a loss of drive power, or a vehicle roll away when the vehicle is in park without the parking brake applied. Both scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the driveshaft, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. INFINITI's numbers for this recall are R24A5 and R24A7.
Are you having problems with your Infiniti?