Infiniti Qx60 problems

General information about Infiniti Qx60
Infiniti Qx60 years list
Overview of popular issues
Analysis of common problems
Сomplaints list
Recalls list

The Infiniti QX60, called the Infiniti JX until the 2014 model year, is a mid-size luxury crossover SUV with three-row seating produced by Infiniti, the luxury vehicle division of Japanese automaker Nissan. It is underpinned by an elongated Nissan Murano platform also used by the Nissan Pathfinder.

In keeping with Infiniti's naming scheme for 2014, in which cars begin with Q and SUVs begin with QX, the JX was renamed to QX60. While the number previously denoted engine displacement (for example, 35=3.5L engine), the new number, 60, is largely to do with its place in the product lineup, with larger numbers usually corresponding to more expensive vehicles.

First generation (L50; 2013)

The Infiniti JX35 was announced in April 2012 in the United States as a 2013 model. A concept version had been debuted at the 2011 Pebble Beach Concours d'Elegance event, while the production model was unveiled at the 2011 Los Angeles Auto Show. For 2014, the car was renamed the QX60.

The QX60 was the first three-row crossover to be released by Infiniti. Design work was done through 2009, by Naoyuki Ohkoshi under Shiro Nakamura. In 2012 Nissan announced that the Pathfinder would also have the same platform as the QX60 for the 2013 model year.

The QX60 had previously been under consideration for the Australian market, but the numbers for right-hand-drive re-engineering and local homologation failed to add up and get approved by Australian authorities unlike its Nissan Pathfinder sibling. This results that the QX60 would not be available in RHD markets as it would only be available exclusively in LHD markets.

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Reviews

2.8

Common Infiniti Qx60 problems

Based on complaints from owners of the Infiniti QX60, several common problems have been reported:

Engine Troubles:
- The 2019 Infiniti QX60 has been reported to struggle with engine issues.
- Engine failure due to excessive sludge has been a problem for some owners of the 2018 model.
- The 2017 model also faced extensive engine troubles, adding to its list of issues.

Air Conditioning and Heater Problems:
- The 2016 Infiniti QX60 had issues with the air conditioning and heater systems.
- The 2017 model experienced air conditioning failure, among other issues, making it one of the worst model years to avoid.

Exterior Accessory Faults:
- The 2015 Infiniti QX60 had reported exterior accessory faults, including an exploding side mirror while driving.
- The 2017 model faced various exterior accessory issues, adding to its list of troubles.

Hybrid Propulsion Issues:
- Reports of hybrid propulsion issues in the 2014-2017 QX60 models led to an official recall in 2021 due to a faulty hybrid propulsion control module affecting the powertrain.

Other Reported Problems:
- Cracking sunroof issues while driving, backup camera blind spots, random acceleration due to computer malfunctions, and drivetrain malfunctions have also been reported by owners.

These reported problems highlight the importance of thorough research and inspection when considering purchasing a used Infiniti QX60 to avoid potential costly repairs and safety concerns.

What is the most common problem with INFINITI QX60?

QX60 Issues/Problems

2020 QX60 Rear Seat Rattle when seat is unoccupied. ...
2023 QX60 Autograph Condensation Inside Windshield and Sunroof. ...
2014 QX60 Airplane Sound and Leak. ...
2015 QX60 Poor hear. ...
2022 QX60 Sensory issue with Bose AudioPilot. ...
2018 QX60 Power Drivers Seat and Mirrors Not Working.

Is the INFINITI QX60 a reliable car?

The QX60 was awarded by J.D. Power for dependability in the midsize premium SUV segment. INFINITI is ranked 16th among 32 car brands by RepairPal, with an average annual maintenance cost of $638, typical for luxury vehicles.

Do INFINITI QX60 have transmission problems?

Transmission issues make up roughly 8% of all Infiniti owner complaints . The majority of the issues have been reported by QX60 owners.

How many miles will an INFINITI QX60 last?

200,000 miles

How many miles will the INFINITI QX60 last? When an INFINITI QX60 is properly cared for and given proper maintenance, it can continue to last and provide luxury for 200,000 miles or more, especially when most of the driving it sees is smooth highway driving.

Percentage distribution of complaints by Infiniti Qx60 years

We have researched Infiniti problems and analysed all the complaints filed against Infiniti Qx60 cars and compiled the top 5 most problematic Infiniti Qx60 model years:

Below you can see the percentage distribution of known problems by Infiniti Qx60 model years.

Distribution of the number of complaints by Infiniti Qx60 years

We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:

Infiniti Qx60 car problems categorized by type of issue

After analysing all complaints related to Infiniti Qx60 , it was concluded that the most common issues with these cars are:

Power train problems
Unknown or other problems
Engine problems
Electrical system problems
Air bags problems

The graph below shows statistics for all Infiniti Qx60 vehicle components and the number of complaints received.

Distribution of the number of complaints where the accident occurred by Qx60 model years

A total of 19 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.

Distribution of the number of complaints with fire by Qx60 model years

There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.

Distribution of the number of complaints with injuries by Qx60 model years

There were a total of 30 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.

The NHTSA has received 465 complaints about various vehicle components related to the Infiniti Qx60 . Below are the 25 most recent complaints reported for Infiniti Qx60 vehicles.

Latest 25 complaints

Infiniti Qx60 2015

Date Of Incident: 2024-10-05
Date Complaint: 2024-10-07
VIN: 5N1AL0MM5FC
Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
Summary: The car intermittently will not accelerate after being idle at stop signs etc. this has occurred on 3-5 instances in the last 4 months. All but one time when getting the vehicle later it didn't have any issues. The battery has been tested and is good, I cleaned the terminals and still had it occur. Upon reading an Infiniti forum it sounds like it is an intermittent alternator issue or electric module. This put my daughter in a stalled vehicle in an intersection several times after trying to troubleshoot issues to resolve it.

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Infiniti Qx60 2014

Date Of Incident: 2023-10-19
Date Complaint: 2024-10-02
VIN: 5N1AL0MNXEC
Components: ENGINE,FORWARD COLLISION AVOIDANCE
Summary: Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes causing poor acceleration and jerking at low speeds. MAF sensor has failed twice in 5 months. Overall worst manufactured vehicle and very unsafe for driver and citizens.

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Infiniti Qx60 2014

Date Of Incident: 2022-12-06
Date Complaint: 2024-09-26
VIN: 5N1AL0MN6EC
Components: SERVICE BRAKES
Summary: MY MASTER BRAKE CYLINDER FAILED. LOST MY BRAKES. HAD TO PUMP PEDAL TO GET CAR TO STOP. HAD BRAKE WARNING LIGHTS ON HAD REPAIRED BY DEJEAN AUTOMOTIVE IN PORT ARTHUR. [XXX] COST $447.65 MY MASTER BRAKE CYLINDER FAILED AGAIN WHILE ON VACATION. LOST BRAKES AND HAD TO PUMP BRAKES TO STOP. YES, HAD BRAKE WARNING LIGHTS ON. REPAIRED BY NISSAN DEALER IN TEXARKANA, TEXAS. PETE MANKINS. MILEAGE 114905, DATE [XXX]. COST $992.11 MY MASTER BRAKE CYLINDER FAILED AGAIN. LOST BRAKES I WAS IN TOWN WAS ABLE TO STOP CAR BY PUMPING BRAKES, YES BRAKE LIGHT CAM ON WHEN ALL FLUID DRAINED OUT. TOOK TO NISSAN DEALER TWIN CITY NISSAN PORT ARTHUR, TX. SAME PART BAD AGAIN CHANGED OUT WITH NEW OEM PART AGAIN. DATE [XXX] COST $797.92 EACH TIME WE HAD REPAIRED BY AUTHORIZED AUTOMOTIVE SHOPS. NISSAN DEALERS WOULD NOT COVER AS WARRANTY BECAUSE THEY DIDN'T DO THE WORK. EACH TIME MY FAMILY WAS WITH ME AND WE WHERE PUT AT RISK OF AN ACCIDENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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Infiniti Qx60 2014

Date Of Incident: 2024-05-16
Date Complaint: 2024-09-26
VIN: 5N1AL0MN6EC
Components: SERVICE BRAKES
Summary: THE MASTER BRAKE CYLINDER FAILED WHILE ON VACATION IN ARKANSAS. TOOK TO NISSAN DEALER PETE MANKINS AND THEY REPLACE ENTIRE MASTER CYLINDER. MILEAGE 114,905 MILES. DATE [XXX]. THIS SECOND TIME SAME PART FAILED. HAD FAMILY WITH ME WE WHERE ABLE TO STOP BY PUMPING BRAKES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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Infiniti Qx60 2014

Date Of Incident: 2024-09-25
Date Complaint: 2024-09-26
VIN: 5N1AL0MN6EC
Components: SERVICE BRAKES
Summary: WHILE DRIVING IN TOWN LOST BRAKES, BRAKE LIGHTS CAM ON. WAS ABLE TO STOP BU PUMPING THE BRAKES. FLUID WAS LEAKING FROM UNDERNEATH THE MASTER CYLINDER. TOOK TO LOCALNISSAN DEALER TWIN CITY NISSAN PORT ARTHUR. THEY SAID THE MASTER CYLINDER WAS BAD. THIS IS THE THIRD ONE TO GO BAD. THEY REPAIRED ON 09/25/2024 WITH 121,178 MILES. THEY WOULD NOT HONOR THE WARRANTY FROM THE TEXARKANA DEALER AS THEY DIDNT DO THE WORK. HAD TO PAY AGIN.

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Infiniti Qx60 2017

Date Of Incident: 2024-04-01
Date Complaint: 2024-09-19
VIN: 5N1DL0MM7HC
Components: ENGINE
Summary: Vehicle began ticking in early 2023. Then received check engine light and trouble codes P0014 and P0017. Took to Infiniti dealership. Dealership claimed "sludge - you did not change oil regularly, " which I did - either at Valvoline, Wal-Mart, or by myself. Multiple online forums about Infiniti QX60 indicate all the dealership mechanics are saying the SAME thing to customers who are having this issue. Dealership claimed vehicle would need NEW engine priced at over $17,000!! They are doing this nationwide and globally. Infiniti KNOWS there is an engine defect leading to sludge and failed engine. My engine did fail in April 2024, but thankfully in my home driveway and not at high speeds - this would have been deadly had it happened on a major highway!

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Infiniti Qx60 2018

Date Of Incident: 2024-06-21
Date Complaint: 2024-08-26
VIN: 5N1DL0MM0JC
Components: POWER TRAIN
Summary: Check Engine light came on. Diagnosis revealed timing chain needs to be replaced. Mileage is past the warranty but years is not past the warranty. Repair comes just a couple of months after gear shift locked up and full gear shift assembly had to be replaced.

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Infiniti Qx60 2023

Date Of Incident: 2024-07-24
Date Complaint: 2024-08-14
VIN: 5N1DL1ER5PC
Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
Summary: The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.

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Infiniti Qx60 2015

Date Of Incident: 2024-07-02
Date Complaint: 2024-08-13
VIN: 5N1AL0MM1FC
Components: ENGINE
Summary: transmission slip and jerk and it's hard to accelerate

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Infiniti Qx60 2023

Date Of Incident: 2024-08-02
Date Complaint: 2024-08-06
VIN: 5N1DL1GS3PC
Components: LANE DEPARTURE
Summary: Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You

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Infiniti Qx60 2015

Date Of Incident: 2024-08-02
Date Complaint: 2024-08-03
VIN: 5N1AL0MN9FC
Components: UNKNOWN OR OTHER
Summary: We purchased this vehicle 3 days ago. Day 2 there was a transmission shudder. I know these cvt transmissions have issues but with less than 18k miles??? I looked up and yes infiniti extended the warranty but we no longer qualify for this I don't think this is fair! IT HAS 18K MILES on it. The fact infiniti didn't recall the transmission is ridiculous. There are thousands of people experiencing shudder issues, cars dying, this is a danger to the drivers and their families. Why is there no recall? Extending a warranty didn't do anything! This cvt needs to be recalled and fixed so people aren't in danger of crashing.

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Infiniti Qx60 2020

Date Of Incident: 2024-07-13
Date Complaint: 2024-07-31
VIN: 5N1DL0MM7LC
Components: ELECTRICAL SYSTEM,STRUCTURE
Summary: The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.

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Infiniti Qx60 2022

Date Of Incident: 2024-07-29
Date Complaint: 2024-07-29
VIN: 5N1DL1GR5NC
Components: ENGINE
Summary: The vehicle shifts from drive into neutral intermittently. This has happed several times over the coarse of 2 years that we have had vehicle. It has occurred on both highway and street driving and is a major safety concern. We have brought it into the dealership and they could not replicate it the first time and now they are working with Infiniti to troubleshoot.

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Infiniti Qx60 2014

Date Of Incident: 2024-07-18
Date Complaint: 2024-07-23
VIN: 5N1AL0MM8EC
Components: UNKNOWN OR OTHER
Summary: The transmission is stuttering and showing signs of failure.

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Infiniti Qx60 2019

Date Of Incident: 2024-07-12
Date Complaint: 2024-07-22
VIN: 5N1DL0MM5KC
Components: POWER TRAIN
Summary: Transfer Case leaking. Resealing of Transfer Case was performed under warranty. The vehicle was under warranty and had only 33,000 Miles. It was rather alarming that such transmission/power train issues showed up at such low mileage.

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Latest 5 recalls Infiniti Qx60

The National Highway Traffic Safety Administration (NHTSA) has issued 22 recalls for different components of the Infiniti Qx60.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.

Model: Infiniti Qx60 2023
Report Received Date: 2023-12-04
Manufacturer: Nissan North America, Inc.
Components: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
Consequence: Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.

Model: Infiniti Qx60 2022
Report Received Date: 2023-12-04
Manufacturer: Nissan North America, Inc.
Components: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
Consequence: Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.

Model: Infiniti Qx60 2023
Report Received Date: 2023-04-13
Manufacturer: Nissan North America, Inc.
Components: SEATS:CRITICAL FASTENERS
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
Consequence: An unsecured seat with broken welds may not properly restrain an occupant during a crash, increasing the risk of injury.
Remedy: Dealers will inspect the driver's seat rail clearance, and if necessary, replace the driver's seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC966, PC967.

Model: Infiniti Qx60 2023
Report Received Date: 2023-02-21
Manufacturer: Nissan North America, Inc.
Components: SEATS:MID/REAR ASSEMBLY
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.
Consequence: A seat that becomes stuck or fails to lock in a secured position may not properly restrain the occupant during a crash, increasing their risk of injury.
Remedy: Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC953.

Model: Infiniti Qx60 2022
Report Received Date: 2022-02-24
Manufacturer: Nissan North America, Inc.
Components: SEATS:CRITICAL FASTENERS
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2022 INFINITI QX60 and Nissan Pathfinder vehicles. The second-row seat track may be missing a mounting bolt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
Consequence: A missing mounting bolt may allow the seat track to move during a crash, increasing the risk of injury.
Remedy: Dealers will inspect the second-row seat track and install a new mounting bolt as necessary, free of charge. Owner notification letters were mailed April 13, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are PC867 and PC868.

Latest negative Infiniti Qx60 car reviews

Zechariah Schinner 2025-02-17

Vehicle year: 2014

Firstly, we are glad to hear that you enjoyed your car during the first year of ownership. However, we are sorry to hear that you have experienced some issues with the car. We understand that it can be frustrating when things don't go as planned. We appreciate your feedback and would like to assure you that we take all customer concerns seriously. We would like to work with you to address these issues and find a solution that meets your needs. Please do not hesitate to contact us to discuss this further.
Michael Ebert 2025-02-09

Vehicle year: 2017

I have been to the dealership four times and unfortunately, I still have unresolved electrical issues. These issues include problems with the Bluetooth, backup camera, truck not opening, black screen every other trip turning off, clock not working, and seatbelts not functioning properly. As a parent, this is particularly concerning and frustrating. I have decided to drop the car off back at the dealership and purchase something else as I don't have the time to deal with a vehicle of 53k value that has so many issues in such a short period of time. I have always read reviews before buying vehicles and have stuck with Nissan & Infiniti for the past ten years for their workhorse engines as two of my Nissans went to 289k & 377k miles. However, after this SUV, I am considering other options.
Grady Christiansen 2025-02-05

Vehicle year: 2017

We have owned a variety of cars over the years, but unfortunately, this Infiniti has been the worst one yet. The vehicle's poor acceleration makes it difficult to drive, especially when entering a highway or passing. Additionally, the brake pedal can travel almost to the floor at times. Despite its high cost, the Infiniti has the same instruments as a Nissan Altima. We were disappointed to learn that the car has a poor resale value, and when we tried to sell it back, we were offered almost $12,000 less than what we paid. While we all make mistakes, we hope that others can avoid this one and find a car that better suits their needs.
Roel Reichel 2025-01-26

Vehicle year: 2015

I really enjoy my Infiniti, but unfortunately, I have been experiencing some issues with the CVT transmission. Since I do a lot of local driving, I have noticed a vibration around 30/40 MPH when trying to maintain a constant speed. Despite bringing it to the dealership for an oil change once a month, they have been unable to replicate the issue. I understand that this can be frustrating, but I am hopeful that we can find a solution. I have done some research and found that the CVT engine has been a problem for Nissan in the past, but I am confident that we can work together to find a resolution. I appreciate your help and understanding in this matter.My service advisor told me that Nissan is focused on making a profit, but I'm sure they also care about their customers. What do you think?
Philip Braun 2025-01-16

Vehicle year: 2018

I really wanted this car, but now that I have it, I'm not as excited about it as I thought I would be. While I would like to turn it in, I know my husband would be upset since I had asked him to get it for me. However, I must say that this car is very comfortable for our family, especially considering the price. My only issue is with the dealerships. I miss the Lincoln dealership experience so much! It's disappointing that INFINITI doesn't offer complimentary maintenance like other luxury car companies. I hope they consider this in the future. Sorry INFINITI, but this is why I plan on switching to the new Navigator or Escalade as soon as I can. I wouldn't upgrade to the QX80 without the same luxury dealer experience that other companies offer. I felt like I was back at the Pontiac dealership from my college days, which is not a good thing for a

Latest positive Infiniti Qx60 car reviews

Alfredo Prosacco 2025-02-20

Vehicle year: 2018

This vehicle feels really substantial. It's so smooth and quiet both around town and on the highway. The front seats are super comfortable and supportive. The CVT transmission works incredibly well -- you won't have to worry about hunting for the proper gear or downshifting one or two gears when all you want to do is go just a little faster. Plus, it works like it has 7 discrete gears when in manual mode. The fuel mileage is beyond our expectations at 21 mpg in the suburbs with some freeway, and 24-26 mpg on highway trips, even at 75-80 mph. The only things we don't like are the small and somewhat dim numbers and letters on the trip info display between the speedometer and tach, and that it's a bit too easy to spin the front tires on acceleration from a stop, almost like the traction control isn't working. Finally, making a voice-activated phone call takes one or two steps more than with other systems, such as Ford's Sync 3.
Jerome Boyle 2025-02-17

Vehicle year: 2016

We did a lot of shopping before deciding on the QX60 (compared to BMW, Audi, Mercedes, and Acura). Our main criteria were a 3-row, 7-seat luxury SUV that is comfortable, has a heated steering wheel (important for living in the Boston area), blind spot detection, easy access to the third row, and can comfortably seat adults in the third row. While Audi and BMW have a third row, it's not really usable. Mercedes is probably the best in class, but we had concerns about reliability and it's twice as expensive as the QX60. We've owned several Acuras (TL and RL), but we preferred the QX60 over the MDX (the third row is not as comfortable as the QX60). We decided to purchase the extended warranty (10 years, 150K bumper to bumper) for around $2K. We really like the QX60 - it's very comfortable to drive, luxurious, and has fantastic technology (Premium, Premium+, and Assist package).
Randal Maggio 2025-02-16

Vehicle year: 2015

I traded my 08 M35x for this vehicle because I needed more cargo space without sacrificing horsepower. Overall, it's a great hauler and an upgrade for Boston roads. However, the CVT transmission may take some getting used to. I'm still unsure if I made the right choice, but given the chance, I'd make the same decision again. After nearly three years and 100,000 miles, I've come to appreciate the CVT's operation dynamics. The cabin noise can be a bit intrusive, but it's not unbearable. This vehicle burns through bulbs more frequently than a stop light, but major repairs have included the transfer case, rear differential, steering rack, and entertainment center replacement. My advice is that this is a great comfort volume hauler that competes with the best of them. For your peace of mind, I caution against skimping on the extended factory warranty if it's available.
Jaime Hintz 2025-02-14

Vehicle year: 2017

I love the comfort and look of the SUV. It handles quietly and comfortably on the road except when the road is wet. No matter how slowly I turn on a wet road, the back of the QX60 loses traction and fishtails. This makes driving in the rain very unnerving. I hope that fix this issue in future models. Otherwise, it is a great SUV!I recently had my Infiniti serviced and was not told that my registration sticker had expired. Although this is not your responsibility, it would have been nice for a service person to have noticed and told me this since they were doing an overall service. A week later, I received a citation for the expired registration. When I went to have the inspection done, they showed me that the power steering fluid reservoir was completely empty! THIS WAS PART OF THE SERVICE!! The service department continues to disappoint me.
Zachary Champlin 2025-02-14

Vehicle year: 2020

I'm so glad to hear that you purchased the 2020 Luxe with Essential package! It's definitely a great value. The interior and exterior are both beautiful, and the ride is comfortable and quiet. Plus, the cabin is spacious and there are plenty of safety features to give you peace of mind.