Infiniti Qx60 problems
The Infiniti QX60, called the Infiniti JX until the 2014 model year, is a mid-size luxury crossover SUV with three-row seating produced by Infiniti, the luxury vehicle division of Japanese automaker Nissan. It is underpinned by an elongated Nissan Murano platform also used by the Nissan Pathfinder.
In keeping with Infiniti's naming scheme for 2014, in which cars begin with Q and SUVs begin with QX, the JX was renamed to QX60. While the number previously denoted engine displacement (for example, 35=3.5L engine), the new number, 60, is largely to do with its place in the product lineup, with larger numbers usually corresponding to more expensive vehicles.
First generation (L50; 2013)
The Infiniti JX35 was announced in April 2012 in the United States as a 2013 model. A concept version had been debuted at the 2011 Pebble Beach Concours d'Elegance event, while the production model was unveiled at the 2011 Los Angeles Auto Show. For 2014, the car was renamed the QX60.
The QX60 was the first three-row crossover to be released by Infiniti. Design work was done through 2009, by Naoyuki Ohkoshi under Shiro Nakamura. In 2012 Nissan announced that the Pathfinder would also have the same platform as the QX60 for the 2013 model year.
The QX60 had previously been under consideration for the Australian market, but the numbers for right-hand-drive re-engineering and local homologation failed to add up and get approved by Australian authorities unlike its Nissan Pathfinder sibling. This results that the QX60 would not be available in RHD markets as it would only be available exclusively in LHD markets.
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Infiniti Qx60 model years
Common Infiniti Qx60 problems
Based on complaints from owners of the Infiniti QX60, several common problems have been reported:
- Engine Troubles:
- The 2019 Infiniti QX60 has been reported to struggle with engine issues.
- Engine failure due to excessive sludge has been a problem for some owners of the 2018 model.
- The 2017 model also faced extensive engine troubles, adding to its list of issues.
- Air Conditioning and Heater Problems:
- The 2016 Infiniti QX60 had issues with the air conditioning and heater systems.
- The 2017 model experienced air conditioning failure, among other issues, making it one of the worst model years to avoid.
- Exterior Accessory Faults:
- The 2015 Infiniti QX60 had reported exterior accessory faults, including an exploding side mirror while driving.
- The 2017 model faced various exterior accessory issues, adding to its list of troubles.
- Hybrid Propulsion Issues:
- Reports of hybrid propulsion issues in the 2014-2017 QX60 models led to an official recall in 2021 due to a faulty hybrid propulsion control module affecting the powertrain.
- Other Reported Problems:
- Cracking sunroof issues while driving, backup camera blind spots, random acceleration due to computer malfunctions, and drivetrain malfunctions have also been reported by owners.
These reported problems highlight the importance of thorough research and inspection when considering purchasing a used Infiniti QX60 to avoid potential costly repairs and safety concerns.
What is the most common problem with INFINITI QX60?
QX60 Issues/Problems
- 2020 QX60 Rear Seat Rattle when seat is unoccupied. ...
- 2023 QX60 Autograph Condensation Inside Windshield and Sunroof. ...
- 2014 QX60 Airplane Sound and Leak. ...
- 2015 QX60 Poor hear. ...
- 2022 QX60 Sensory issue with Bose AudioPilot. ...
- 2018 QX60 Power Drivers Seat and Mirrors Not Working.
Is the INFINITI QX60 a reliable car?
The QX60 was awarded by J.D. Power for dependability in the midsize premium SUV segment. INFINITI is ranked 16th among 32 car brands by RepairPal, with an average annual maintenance cost of $638, typical for luxury vehicles.
Do INFINITI QX60 have transmission problems?
Transmission issues make up roughly 8% of all Infiniti owner complaints . The majority of the issues have been reported by QX60 owners.
How many miles will an INFINITI QX60 last?
200,000 miles
How many miles will the INFINITI QX60 last? When an INFINITI QX60 is properly cared for and given proper maintenance, it can continue to last and provide luxury for 200,000 miles or more, especially when most of the driving it sees is smooth highway driving.
Percentage distribution of complaints by Infiniti Qx60 years
We have researched Infiniti problems and analysed all the complaints filed against Infiniti Qx60 cars and compiled the top 5 most problematic Infiniti Qx60 model years:
Below you can see the percentage distribution of known problems by Infiniti Qx60 model years.
Distribution of the number of complaints by Infiniti Qx60 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Infiniti Qx60 car problems categorized by type of issue
After analysing all complaints related to Infiniti Qx60 , it was concluded that the most common issues with these cars are:
- Power train problems
- Unknown or other problems
- Engine problems
- Electrical system problems
- Air bags problems
The graph below shows statistics for all Infiniti Qx60 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Qx60 model years
A total of 19 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Qx60 model years
There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Qx60 model years
There were a total of 30 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 465 complaints about various vehicle components related to the Infiniti Qx60 . Below are the 25 most recent complaints reported for Infiniti Qx60 vehicles.
Latest 25 complaints
Infiniti Qx60 2015
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-07
- VIN: 5N1AL0MM5FC
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: The car intermittently will not accelerate after being idle at stop signs etc. this has occurred on 3-5 instances in the last 4 months. All but one time when getting the vehicle later it didn't have any issues. The battery has been tested and is good, I cleaned the terminals and still had it occur. Upon reading an Infiniti forum it sounds like it is an intermittent alternator issue or electric module. This put my daughter in a stalled vehicle in an intersection several times after trying to troubleshoot issues to resolve it.
Infiniti Qx60 2014
- Date Of Incident: 2023-10-19
- Date Complaint: 2024-10-02
- VIN: 5N1AL0MNXEC
- Components: ENGINE,FORWARD COLLISION AVOIDANCE
- Summary: Vehicle has a CVT transmission and it failed around 87,000 miles. Both catalytic converters had to be replaced at this same time. When using assisted cruise control, the vehicle slams on the brake causing all passengers to jolt forward and vehicles behind to have to swerve not to hit me from behind. False automatic braking when passing a large vehicle. Engine constantly having issues and codes causing poor acceleration and jerking at low speeds. MAF sensor has failed twice in 5 months. Overall worst manufactured vehicle and very unsafe for driver and citizens.
Infiniti Qx60 2014
- Date Of Incident: 2022-12-06
- Date Complaint: 2024-09-26
- VIN: 5N1AL0MN6EC
- Components: SERVICE BRAKES
- Summary: MY MASTER BRAKE CYLINDER FAILED. LOST MY BRAKES. HAD TO PUMP PEDAL TO GET CAR TO STOP. HAD BRAKE WARNING LIGHTS ON HAD REPAIRED BY DEJEAN AUTOMOTIVE IN PORT ARTHUR. [XXX] COST $447.65 MY MASTER BRAKE CYLINDER FAILED AGAIN WHILE ON VACATION. LOST BRAKES AND HAD TO PUMP BRAKES TO STOP. YES, HAD BRAKE WARNING LIGHTS ON. REPAIRED BY NISSAN DEALER IN TEXARKANA, TEXAS. PETE MANKINS. MILEAGE 114905, DATE [XXX]. COST $992.11 MY MASTER BRAKE CYLINDER FAILED AGAIN. LOST BRAKES I WAS IN TOWN WAS ABLE TO STOP CAR BY PUMPING BRAKES, YES BRAKE LIGHT CAM ON WHEN ALL FLUID DRAINED OUT. TOOK TO NISSAN DEALER TWIN CITY NISSAN PORT ARTHUR, TX. SAME PART BAD AGAIN CHANGED OUT WITH NEW OEM PART AGAIN. DATE [XXX] COST $797.92 EACH TIME WE HAD REPAIRED BY AUTHORIZED AUTOMOTIVE SHOPS. NISSAN DEALERS WOULD NOT COVER AS WARRANTY BECAUSE THEY DIDN'T DO THE WORK. EACH TIME MY FAMILY WAS WITH ME AND WE WHERE PUT AT RISK OF AN ACCIDENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Infiniti Qx60 2014
- Date Of Incident: 2024-05-16
- Date Complaint: 2024-09-26
- VIN: 5N1AL0MN6EC
- Components: SERVICE BRAKES
- Summary: THE MASTER BRAKE CYLINDER FAILED WHILE ON VACATION IN ARKANSAS. TOOK TO NISSAN DEALER PETE MANKINS AND THEY REPLACE ENTIRE MASTER CYLINDER. MILEAGE 114,905 MILES. DATE [XXX]. THIS SECOND TIME SAME PART FAILED. HAD FAMILY WITH ME WE WHERE ABLE TO STOP BY PUMPING BRAKES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Infiniti Qx60 2014
- Date Of Incident: 2024-09-25
- Date Complaint: 2024-09-26
- VIN: 5N1AL0MN6EC
- Components: SERVICE BRAKES
- Summary: WHILE DRIVING IN TOWN LOST BRAKES, BRAKE LIGHTS CAM ON. WAS ABLE TO STOP BU PUMPING THE BRAKES. FLUID WAS LEAKING FROM UNDERNEATH THE MASTER CYLINDER. TOOK TO LOCALNISSAN DEALER TWIN CITY NISSAN PORT ARTHUR. THEY SAID THE MASTER CYLINDER WAS BAD. THIS IS THE THIRD ONE TO GO BAD. THEY REPAIRED ON 09/25/2024 WITH 121,178 MILES. THEY WOULD NOT HONOR THE WARRANTY FROM THE TEXARKANA DEALER AS THEY DIDNT DO THE WORK. HAD TO PAY AGIN.
Infiniti Qx60 2017
- Date Of Incident: 2024-04-01
- Date Complaint: 2024-09-19
- VIN: 5N1DL0MM7HC
- Components: ENGINE
- Summary: Vehicle began ticking in early 2023. Then received check engine light and trouble codes P0014 and P0017. Took to Infiniti dealership. Dealership claimed "sludge - you did not change oil regularly, " which I did - either at Valvoline, Wal-Mart, or by myself. Multiple online forums about Infiniti QX60 indicate all the dealership mechanics are saying the SAME thing to customers who are having this issue. Dealership claimed vehicle would need NEW engine priced at over $17,000!! They are doing this nationwide and globally. Infiniti KNOWS there is an engine defect leading to sludge and failed engine. My engine did fail in April 2024, but thankfully in my home driveway and not at high speeds - this would have been deadly had it happened on a major highway!
Infiniti Qx60 2018
- Date Of Incident: 2024-06-21
- Date Complaint: 2024-08-26
- VIN: 5N1DL0MM0JC
- Components: POWER TRAIN
- Summary: Check Engine light came on. Diagnosis revealed timing chain needs to be replaced. Mileage is past the warranty but years is not past the warranty. Repair comes just a couple of months after gear shift locked up and full gear shift assembly had to be replaced.
Infiniti Qx60 2023
- Date Of Incident: 2024-07-24
- Date Complaint: 2024-08-14
- VIN: 5N1DL1ER5PC
- Components: FUEL SYSTEM, GASOLINE,ELECTRICAL SYSTEM
- Summary: The contact owns a 2023 Infiniti QX60. The contact stated that while driving approximately 15 MPH, the message to "Pull Over Safely" was displayed and the vehicle stalled. The contact was unable to restart the vehicle. The vehicle was later towed to the local dealer who diagnosed that the starter and electric fuel pump were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 38,000.
Infiniti Qx60 2015
- Date Of Incident: 2024-07-02
- Date Complaint: 2024-08-13
- VIN: 5N1AL0MM1FC
- Components: ENGINE
- Summary: transmission slip and jerk and it's hard to accelerate
Infiniti Qx60 2023
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-08-06
- VIN: 5N1DL1GS3PC
- Components: LANE DEPARTURE
- Summary: Warning light came on saying that the Lane departure warning and Forward were not working. Another message said "Unavailable High Cabin Temperature". After further investigation 2 of the 3 advanced navigation aids were flashing which means they may not be working correctly. In reality 1; the lane departure warning and functions stopped working. 2; Cruise Control was working. 3; Vehicle to vehicle distance control or AEB (Automatic Emergency Braking) seemed to work. I did not feel comfortable fully testing this last mode out. I did not want to accidently crash into the vehicle in front of me. 4. The Blind spot stopped working. 5. The TSR (Traffic Sign Recognition) seemed to stop working also. We have pictures and a video of the issues on the instrument cluster if needed. We were driving from Del CA to our home in Mesa AZ. First part of the trip Del Mar to Yuma AZ was fine. We stopped for lunch in Yuma AZ for like an hour. Outside temperature was like 109. No issues when we continued on toward glia Bend AZ. We stopped in Gila Bend AZ for a quick break. My safety was put at risk on my last quarter of my drive between Gila Bend AZ to my Home in Mesa AZ. I could no longer rely on the lane departure, Intelligent Lane Intervention and Blind Spot detection/intervention etc... We took our 2023 Infinity QX60 to Coulter Infinity Mesa to have the vehicle checked out on 8/3/24. No issue found. I even notified them that After understanding that the air was due to the cabin temperature, that I set my side of the vehicle to the LO setting which is 60 degrees. My wife already had her side of the car to like 68 degrees. When we got home I opened the hood almost immediately to check (feel) the AC units lines. They were both the same temperature as the outdoor air. Like 110. If there is technology that would allow these cameras to operate at above the 104 degrees stared in Technical Service bulletin ITB22-035 dated October 10, 2022, I feel a recall is in order. Thank You
Infiniti Qx60 2015
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-08-03
- VIN: 5N1AL0MN9FC
- Components: UNKNOWN OR OTHER
- Summary: We purchased this vehicle 3 days ago. Day 2 there was a transmission shudder. I know these cvt transmissions have issues but with less than 18k miles??? I looked up and yes infiniti extended the warranty but we no longer qualify for this I don't think this is fair! IT HAS 18K MILES on it. The fact infiniti didn't recall the transmission is ridiculous. There are thousands of people experiencing shudder issues, cars dying, this is a danger to the drivers and their families. Why is there no recall? Extending a warranty didn't do anything! This cvt needs to be recalled and fixed so people aren't in danger of crashing.
Infiniti Qx60 2020
- Date Of Incident: 2024-07-13
- Date Complaint: 2024-07-31
- VIN: 5N1DL0MM7LC
- Components: ELECTRICAL SYSTEM,STRUCTURE
- Summary: The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
Infiniti Qx60 2022
- Date Of Incident: 2024-07-29
- Date Complaint: 2024-07-29
- VIN: 5N1DL1GR5NC
- Components: ENGINE
- Summary: The vehicle shifts from drive into neutral intermittently. This has happed several times over the coarse of 2 years that we have had vehicle. It has occurred on both highway and street driving and is a major safety concern. We have brought it into the dealership and they could not replicate it the first time and now they are working with Infiniti to troubleshoot.
Infiniti Qx60 2014
- Date Of Incident: 2024-07-18
- Date Complaint: 2024-07-23
- VIN: 5N1AL0MM8EC
- Components: UNKNOWN OR OTHER
- Summary: The transmission is stuttering and showing signs of failure.
Infiniti Qx60 2019
- Date Of Incident: 2024-07-12
- Date Complaint: 2024-07-22
- VIN: 5N1DL0MM5KC
- Components: POWER TRAIN
- Summary: Transfer Case leaking. Resealing of Transfer Case was performed under warranty. The vehicle was under warranty and had only 33,000 Miles. It was rather alarming that such transmission/power train issues showed up at such low mileage.
Latest 5 recalls Infiniti Qx60
The National Highway Traffic Safety Administration (NHTSA) has issued 22 recalls for different components of the Infiniti Qx60.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Infiniti Qx60 2023
- Report Received Date: 2023-12-04
- Manufacturer: Nissan North America, Inc.
- Components: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
- Consequence: Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
- Remedy: Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.
- Model: Infiniti Qx60 2022
- Report Received Date: 2023-12-04
- Manufacturer: Nissan North America, Inc.
- Components: EXTERIOR LIGHTING:LIGHTING CONTROL MODULE
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
- Consequence: Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
- Remedy: Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.
- Model: Infiniti Qx60 2023
- Report Received Date: 2023-04-13
- Manufacturer: Nissan North America, Inc.
- Components: SEATS:CRITICAL FASTENERS
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
- Consequence: An unsecured seat with broken welds may not properly restrain an occupant during a crash, increasing the risk of injury.
- Remedy: Dealers will inspect the driver's seat rail clearance, and if necessary, replace the driver's seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC966, PC967.
- Model: Infiniti Qx60 2023
- Report Received Date: 2023-02-21
- Manufacturer: Nissan North America, Inc.
- Components: SEATS:MID/REAR ASSEMBLY
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.
- Consequence: A seat that becomes stuck or fails to lock in a secured position may not properly restrain the occupant during a crash, increasing their risk of injury.
- Remedy: Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC953.
- Model: Infiniti Qx60 2022
- Report Received Date: 2022-02-24
- Manufacturer: Nissan North America, Inc.
- Components: SEATS:CRITICAL FASTENERS
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2022 INFINITI QX60 and Nissan Pathfinder vehicles. The second-row seat track may be missing a mounting bolt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
- Consequence: A missing mounting bolt may allow the seat track to move during a crash, increasing the risk of injury.
- Remedy: Dealers will inspect the second-row seat track and install a new mounting bolt as necessary, free of charge. Owner notification letters were mailed April 13, 2022. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are PC867 and PC868.
Latest negative Infiniti Qx60 car reviews
Latest positive Infiniti Qx60 car reviews
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Vehicle year: 2020
I believe that the QX60 is one of the best 3-row SUVs available today in terms of price, performance, comfort, style, safety, and technology. While it may not score an A+ in every category, it certainly earns a solid A- or B+ in each, making it a very well-rounded vehicle. Although I am not typically a fan of CVTs, I do not dislike the one in the QX60. While the suspension may be a bit too soft, it is important to remember that no one would choose a 3-row SUV for spirited driving. Additionally, the value offered by the QX60 is simply unbeatable. While the Q7 and XC90 may be better cars, they come at a cost of $15-20k more when similarly equipped.
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Vehicle year: 2016
I leased this vehicle to replace a M37x. Although I initially shopped for a new Q70, I found that this vehicle offered a better overall value. While it may be too much car for me personally, since I don't have a large family at home anymore, I was impressed by the subtle upgrades in the exterior design for 2016, the smoothness of the ride, and the ample roominess and interior quality (not to mention the nice, simple controls) of the vehicle. Ultimately, I was convinced to go with the QX60. The Infiniti incentives to waive some remaining lease payments and other dealer incentives helped to seal the deal. After seeing the fully loaded QX60 on the floor with the 20 inch wheels in diamond pearl white and java interior, I knew I had to have it. Looking back, I realize that I made an impulse buy without doing full research, which is something I never do.
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Vehicle year: 2022
I'm so glad to hear that you purchased the Autograph trim in warm titanium exterior and saddle interior! It sounds absolutely gorgeous. It's great to hear that all of the features, including infotainment, have worked perfectly so far. Even your 16 year old thinks it's a cool looking car that doesn't look like a 3 row mom car, which is always a plus! While it may not feel like a sports car, it's wonderful to hear that it feels comfortable, safe and luxurious. The stereo in this trim is also great, which is an added bonus!
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Vehicle year: 2022
I purchased this gorgeous looking car a little over a month ago and I absolutely love the new interior. While there are a couple of gripes that I have, overall I would still highly recommend it. One issue I've experienced is with the infotainment system freezing twice, but as a Software Engineer myself, I understand that this is likely to be resolved with an update. The other issue is that the auto stop start is not as smooth as other cars I've driven, but I usually just turn it off when I hop in the car. Once these minor issues are addressed, this car will definitely move to 5 star territory for me.
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Vehicle year: 2020
You'll enjoy a smooth ride with very little road noise, if any, and an extremely comfortable interior.
Are you having problems with your Infiniti Qx60?
Wilford Kautzer 2025-05-03
Vehicle year: 2020
The car has less than 3500 miles and failed to start after stopping. It required a jump start once and was towed twice. I have never encountered such an issue with any car I have driven before.
Golden Wolf 2025-05-01
Vehicle year: 2018
We needed a bigger car for our growing family and after considering several options, we narrowed it down to the VW Atlas, Infiniti QX60, and Honda Pilot. The Atlas and QX60 stood out to us because of their ability to access the back seats without removing the baby car seats. While the QX60's exterior styling won over my wife, the Atlas has a nice panoramic sunroof similar to Audi's. Ultimately, we decided on the QX60 due to Infiniti's affordable lease options. For only the first payment of $479, we were able to drive away in a 2018 Infiniti QX60 AWD Premium Plus with remote start and heated steering wheel. Our lease is for 39 months with 12k miles/year, which we believe is a great deal. Although the ride and handling is not as nice as our Audis, it is still pretty good. Overall, we are very happy with our choice and feel that we got most of the features we wanted at a relatively affordable price.
Tyreek Bednar 2025-04-28
Vehicle year: 2017
Hi there! I've had this car for two years and it's been great, but recently I've had a few issues. After taking it in for routine service (15k service at 14k miles), I noticed some oil on my garage floor. I took it back to the dealership and they discovered it was a transmission issue. They were able to replace the transmission with a 2019 model, which was great. However, less than a week later, the car gave a strong shudder while stopped at a stop sign. I had to put it in park to get it to stop and my son in the back seat felt it too. I took it right back to the dealership and am waiting to hear what the issue is. I'm a bit disappointed that I've had these issues with such a young car, especially since I've never had any issues like this with my previous cars. But I'm hopeful that the dealership will be able to resolve the issue and get my car back to its great condition!
Carlos Labadie 2025-04-24
Vehicle year: 2014
The car's advertised fuel efficiency of 26-28 MPG seems unrealistic based on my personal experience. Despite having the car for 6 months and driving approximately 5000 miles, I have only been able to average about 16 MPG. Unfortunately, the car has been back to the dealer over 3 times and they have been unable to find any issues. During one visit, they even took the car on various trips to test its performance and claimed to have achieved 26 MPG. However, I have since discovered that the Hybrid does not work when the air conditioning is on, which is a major inconvenience for me living in Florida where the air conditioning is always necessary. It would have been helpful if the dealer had informed me of this before I leased the car.
Gerald Schuppe 2025-04-06
Vehicle year: 2023
I purchased a new QX60 in August 2022, but unfortunately, it has been a nightmare since the beginning. Despite bringing it in repeatedly with videos of the car malfunctioning, the dealership was unable to duplicate the issue and only checked the software. Even when I brought it in clearly malfunctioning, my service advisor forgot about it. Over a year later, my car has been in the shop countless times for months, and while they have replaced at least $17,000 worth of parts covered under warranty, my car is now malfunctioning worse than ever. After months of gaslighting, they finally agreed to repurchase it, but they inaccurately applied my state's lemon law and did not properly acknowledge when my car qualified as a lemon. They are trying to cheat me out of as much as $14,000 by not acknowledging or reimbursing me for all the time my car has had problems. Infiniti is claiming that they don't have to reimburse me for nearly as much as if they properly followed the laws set forth by my state. I would advise being cautious of this company and avoiding these cars at all costs, especially the QX60.