Infiniti Qx50 problems
The Infiniti QX50, previously the Infiniti EX or Nissan Skyline Crossover until 2013, is a compact luxury crossover SUV produced by Infiniti, the luxury vehicle division of Japanese automaker Nissan. The first-generation QX50 is a minor model update of the EX, while also changing the nameplate to QX50 in line with the marque's new Q and QX nomenclature, which took place for the 2013 (China) and 2015 (United States) model years. The second-generation QX50 entered production in November 2017 as a 2019 model.
First generation (J50; 2007)
Infiniti EX
Infiniti EX Concept (2007)
The concept car was unveiled during the 2007 New York Auto Show. It included a surround-view camera (marketed as Around View Monitor), lane departure system, V6 engine, 5-speed automatic transmission, all-wheel-drive, double-arch grille, large L-shaped headlights with adaptive front lighting system (AFS), integrated fog lights, LED taillights and an "arch" profile design.
EX35 (2007-2013)
The production model EX35 was revealed at the 2007 Pebble Beach Concours d'Elegance, followed by Jamsil Olympic Stadium in Seoul.
North American model of the EX35 went on sale in December 2007 as a 2008 model year vehicle. The EX35 was offered with a 297 hp (221 kW) 3.5 L V6 (VQ35HR) until it was rebadged in 2013 as EX37 with a 325 hp (242 kW) 3.7 L V6 (VQ37VHR). For the 2014 model year, Infiniti again rebadged all of its models renaming the EX37 as QX50.
South Korean model went on sale in 2008-01-24 as 2008 model year vehicle.
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Infiniti Qx50 model years
Common Infiniti Qx50 problems
The Infiniti QX50, a luxury crossover SUV, has faced several issues reported by its owners. These problems span across various systems, including the engine, brakes, electrical system, and fuel system.
One of the most common issues reported is excessive oil consumption in the 2019 QX50 model. This defect can lead to lower gas mileage than advertised, with some drivers experiencing 17-20 MPG instead of the expected 24-31 MPG. Additionally, some drivers have reported strong odors in their vehicles without any visible leaks or issues.
The 2019 QX50 also has problems with its emergency braking system, which can activate suddenly despite there being no objects near the vehicle. This issue is related to Nissan's Forward Emergency Braking system (FEB) and its sensors, which appear to malfunction and falsely detect obstacles that are not present.
Electrical system defects are also common in the 2019 Infiniti QX50. Drivers have reported issues with dashboard screens and rear-view camera displays going blank, as well as components of the electrical system continuing to function even when the vehicle is turned off. Some customers have also reported problems with the key fob, doors, and navigation system in their vehicles.
Infiniti QX50 drivers have also reported issues with warning lights and airbags. Several drivers have reported seeing warning lights such as an Infiniti BCI malfunction, Check Engine, or Check Airbag light. Some drivers have even reported that the airbags failed to deploy during collisions, which can be dangerous for the driver and any passengers.
The 2021 QX50 model has also faced issues, with some drivers reporting problems with the brakes, steering, and engine. Some drivers have had to replace the alternator and sonar panel, and others have experienced gutless acceleration at takeoff. Additionally, some drivers have reported mismatched interior trim and poor customer service from Infiniti.
Overall, the Infiniti QX50 has faced several issues reported by its owners, particularly in the 2019 and 2021 model years. These issues span across various systems, including the engine, brakes, electrical system, and fuel system, and can lead to safety concerns and costly repairs.
What is the problem with Infiniti QX50?
Electrical system defects are common in the 2019 Infiniti QX50. Drivers of affected vehicles say that their dashboard screens and rear-view camera display often go blank. Additionally, some Infiniti consumers report rather odd electrical system symptoms.
Is Infiniti QX50 a reliable car?
J.D. Power & Associates gives the QX50 a predicted reliability score of 78 out of 100. That's average. They consider a score of 100-91 to be best, 90-81 great, 80-71 average, and 70 and below to be just fair. And Car Edge estimates it'll cost a little over $10,000 in maintenance and repairs over 10 years.
What are the disadvantages of Infiniti QX50?
According to consumerreports.org, the most common issues in the Infiniti QX50 include the following:
- Squeaking and rattling from the system.
- Engine knocking and pinging.
- Unexpected fuel pump failure.
What is the life expectancy of Infiniti QX50?
Assuming you drive an average annual mileage of 15,000 miles, you could expect the QX50 to serve you well for approximately 17 to 20 years before it might require prohibitively expensive repairs.
Percentage distribution of complaints by Infiniti Qx50 years
We have researched Infiniti problems and analysed all the complaints filed against Infiniti Qx50 cars and compiled the top 5 most problematic Infiniti Qx50 model years:
Below you can see the percentage distribution of known problems by Infiniti Qx50 model years.
Distribution of the number of complaints by Infiniti Qx50 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Infiniti Qx50 car problems categorized by type of issue
After analysing all complaints related to Infiniti Qx50 , it was concluded that the most common issues with these cars are:
- Unknown or other problems
- Forward collision avoidance problems
- Electrical system problems
- Service brakes problems
- Engine problems
The graph below shows statistics for all Infiniti Qx50 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Qx50 model years
A total of 9 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Qx50 model years
There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Qx50 model years
There were a total of 9 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 110 complaints about various vehicle components related to the Infiniti Qx50 . Below are the 25 most recent complaints reported for Infiniti Qx50 vehicles.
Latest 25 complaints
Infiniti Qx50 2021
- Date Of Incident: 2024-10-08
- Date Complaint: 2024-10-25
- VIN: 3PCAJ5BB4MF
- Components: POWER TRAIN,ENGINE
- Summary: Without any warning or indicator light on the dash, the vehicle lost power when pulling out of our driveway - we live on a main road and were very lucky not to be hit by upcoming traffic. The car went into limp mode and would not accelerate past 20mph. We have been fighting with Infiniti for the last three weeks as no one can find the problem and they finally said a new engine was needed. There is on 35,000 miles on this car and we had to fight to have this replacement covered under warranty. Now that parts are back ordered and we are not receiving any help. We are three weeks without a vehicle and have no loaner vehicle. No one at Infiniti can give a timeframe for the resolution of this issue, what caused this issue and we are now very fearful that this will happen again - even with an engine replacement. This was very scary for our family and we are amazed that there was no indicator light or warning. The car didn't make any noises and was running great and then all of a sudden it would not go. Very alarming to say the least!
Infiniti Qx50 2017
- Date Of Incident: 2024-10-16
- Date Complaint: 2024-10-18
- VIN: JN1BJ0RP3HM
- Components: VEHICLE SPEED CONTROL,UNKNOWN OR OTHER
- Summary: Engine light is on - transmission output speed sensor. Vehicle was inspect by Pep Boys # 208 My vehicle don't want to pick up speed. I don't know what caused the problem.
Infiniti Qx50 2020
- Date Of Incident: 2023-03-01
- Date Complaint: 2024-09-27
- VIN: 3PCAJ5M16LF
- Components: FORWARD COLLISION AVOIDANCE
- Summary: See attached document for complaint.
Infiniti Qx50 2015
- Date Of Incident: 2024-09-24
- Date Complaint: 2024-09-24
- VIN: JN1BJ0HR1FM
- Components: POWER TRAIN
- Summary: The contact owns a 2015 Infiniti QX50. The contact stated while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who confirmed the diagnosis. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 46,000.
Infiniti Qx50 2020
- Date Of Incident: 2024-03-18
- Date Complaint: 2024-07-14
- VIN: 3PCAJ5M10LF
- Components: VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: 1. COLLISION WARNING SENSOR ACTIVATED WHILE DRIVING IN THE #1 LANE( CLOSEST TO THE CEMENT HIGHWAY DIVIDERS) AND AGGRESIVELY BRAKED AND SLOWED WHILE DIVING AT 77 MPH. NOT SAFE!! 2. EVEN THOU I PURPOSELY TURN THE RADIO "OFF" WHEN EXITING MY CAR, UPON ENTERING MY CAR AFTER A SHORT DURATION OF TIME, THE RADIO TURNS "ON" WITHOUT ANY ASSISTANCE BY ME....VERY FRUSTRATING!! VEHICLE HAS BEEN INSPECTED BY THE LOCAL INFINITI DEALERSHIP....THEY'RE CLUELESS AND OF NO ASSISTANCE OR HELP.
Infiniti Qx50 2019
- Date Of Incident: 2024-06-19
- Date Complaint: 2024-07-14
- VIN: 3PCAJ5M15KF
- Components: ELECTRICAL SYSTEM
- Summary: All vehicle doors and sometimes lift gate fail to open either by key fob or by indoor automatic door locks. Have to use Valet key to open driver door (alarm does not sound), then enter vehicle and manually unlock or lock desired door. Safety issue because kids can automatically exit or any individual can enter the vehicle unannounced while stopped. Neighbor has exact same vehicle year and model and is experiencing the same issues.
Infiniti Qx50 2016
- Date Of Incident: 2024-07-03
- Date Complaint: 2024-07-04
- VIN: JN1BJ0RR2GM
- Components: VEHICLE SPEED CONTROL
- Summary: I was driving and came to a red light behind other cars. I was completely stopped with brakes applied and vehicle suddenly lurched forward, RPM’s reved up over 3,000 without me accelerating. I was about two blocks from home and was able to make it by slowly driving and jerking all the way. Mechanic codes were 720 output speed sensor. Very alarming situation! I could have easily hit the car in front of me if I would have been any closer, or worst yet a pedestrian! Appears to be critical safety issue and something that may need to be recalled.
Infiniti Qx50 2016
- Date Of Incident: 2024-06-13
- Date Complaint: 2024-06-13
- Fire: 1
- VIN: JN1BJ0RPXGM
- Components: POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: so after my initial report about my engine catching fire on the highway, I received an invoice for $5,000 for a used engine with 80k miles on it; plus another $2800 for the service fee. I already put down about $3900 for the engine repair. The mechanic sent me pictures of the engine with the holes on it that caused the damage (or the holes might have happened during the fire). I’m attaching photos sent to me, from my mechanic, showing the holes/damage on the engine, for your consideration and a photo of the initial repair bill (including receipt of my deposit) for your review … also, I still need to pay another $4300 to pick it up, but he said my check engine light is still on due to a transmission, that may be related to the valve body failing. What are these qx50s still being sold?? On the car forums and YouTube, there are so many issues with the engines and the transmissions (including the 450k that are currently under investigation). And their consumer affairs dept is extremely hostile about the situation, when you call into the infiniti office/headquarters. These defective engines/ transmissions need to be recalled, as soon as possible. They’re extremely dangerous and Infiniti is not taking responsibility for the problem. Why is the govt not intervening on behalf of the infiniti owners??
Infiniti Qx50 2016
- Date Of Incident: 2024-04-15
- Date Complaint: 2024-05-31
- VIN: JN1BJ0RRXGM
- Components: AIR BAGS
- Summary: The contact owns a 2016 Infiniti QX50. The contact stated that while driving or parked, the “Air Bags Deactivated” and “Seat Belt Detached” warning lights illuminated. The vehicle was taken to an independent mechanic and a local dealer. The independent mechanic performed an electronic reset on the vehicle and the lights were off for one day; however, the failure reoccurred. The independent mechanic related the failure with the NHTSA Campaign Number: 16V244000 (Air Bags) however, the vehicle was not included in the recall. The local dealer diagnosed the vehicle and confirmed a failure with the sensor module for the air bags. The contact approved the repair; however, the vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000.
Infiniti Qx50 2016
- Date Of Incident: 2024-05-17
- Date Complaint: 2024-05-22
- Components: POWER TRAIN
- Summary: The contact owns a 2016 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that following the warning light illumination the vehicle hesitated to accelerate. The vehicle was taken to the mechanic and diagnosed as a speed sensor module located inside the transmission. The contact was advised the module being in the transmission caused the transmission to overheat requiring valve body replacement. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.
Infiniti Qx50 2016
- Date Of Incident: 2024-05-10
- Date Complaint: 2024-05-22
- Fire: 1
- VIN: JN1BJ0RPXGM
- Components: ENGINE
- Summary: The engine blew up on the expressway. And this has happened for many other qx50 drivers.
Infiniti Qx50 2016
- Date Of Incident: 2024-05-10
- Date Complaint: 2024-05-13
- Fire: 1
- VIN: JN1BJ0RPXGM
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: There are 2 check engine codes that came up as an issue for my vehicle, out of the blue: P0720 and P0500. I reached out to my mechanic and he couldn't fix it. So my plan was to take it to the dealership at the end of this month; however, while driving the vehicle back from my sister's house, the bottom of the car caught on fire and I had to pull over to jump out the car with my children. Called 911. The police and fire dept came, but the fire had gone out by that time, so the officer had the vehicle towed off the highway. Looked into the issue online and apparently it's very common. One Infiniti dealership said that he fixes about 30 per month. Why didn't Infiniti issue a recall for this very serious, hazardous situation? Where is their due diligence to fix this problem for their customers? Why are they letting so many vehicles fail? What happened to reasonable due care? Is it not enough that they are aware of this issue and won’t recall it, but what about the physical danger that they are putting us in? And the emotional distress they caused my children, having to jump out of their vehicle on a highway in the middle of the night? Doesn’t Infiniti have a minimum safety requirement of due care to mitigate hazards for its customers?
Infiniti Qx50 2019
- Date Of Incident: 2024-05-03
- Date Complaint: 2024-05-03
- VIN: 3PCAJ5M17KF
- Components: ENGINE
- Summary: While driving I heard a roaring noise from my engine and my car’s A/C stopped cooling. I have no warning messages from car regarding the engine. The noise only stops once the car is fully powered off. I recorded a video of the noise and alert panel that shows no warnings/issues. Will be contacting my local service department.
Infiniti Qx50 2019
- Date Of Incident: 2024-03-24
- Date Complaint: 2024-03-27
- VIN: 3PCAJ5M15KF
- Components: POWER TRAIN,ENGINE
- Summary: About five months ago, while driving on the highway, the care would say it's in Drive, but sounded like it couldn't get out of 1st gear and I'd get high RPMs. Thankfully there was stop-and-go traffic and I didn't have to exit pull off the highway or hit high speeds. I exited at the next exit and, as soon as the car stopped, it wasn't possible to get it into gear. Eventually the car started and I was able to get into gear and drive it using Manual drive mode. Once at the dealership we were told it was a bad VCR and they needed to replace that to get it going. That was around 38,000 miles. This most recent incident, I had just gotten onto the highway when I started to hear a low whiney noise when pressing the accelerator. I only had a few miles till my exit and decided to continue, thinking it might just be debris or something. After exiting, I literally rolled into the gas station because the car, despite being in Drive, was not in gear. The car stalled and I couldn't get it started, or I could get it started, but it refused to go to Neutral to allow me to push it out of the way. Eventually, the car started and I was able to put it into Drive. Thinking it was the same issue, I planned to drive it the 2 miles home. I made it to the first traffic light and the car turned off, leaving the me stranded in the middle lane of the road. I called the police and tow trucks to come help me get the car moved (no one knows how to put the car into an emergency Neutral position including the 2 officers, 4 tow truck drivers and an Infiniti mechanic that was driving by). Eventually the tow truck came and I was able to drop it off at the dealership, who have told me there is "a chunk of bearing material in pan with copper particulates." I'm currently around 40,000 miles.
Infiniti Qx50 2019
- Date Of Incident: 2024-02-29
- Date Complaint: 2024-03-15
- VIN: 3PCAJ5M14KF
- Components: ENGINE
- Summary: Engine acceleartion issue. Rpm goes high but car struggle to speed up.. At first it happened when car was at stop light, struggle to move forward.. took to Grubbs infiniti.. At first,dealer could not replicate the issue, but luckily I had taken the video of the issue I had. Than the dealer was finally able to experience the issue themselves and replaced the transmission thinking that was the issue. I took the car after repair and within 3-4 days I had the same issue. This time I was driving in a freeway at 60 mph. When I hit the gas pedal to accelerate faster,the engine RPM went high but instead of speeding up, car felt like slowing down. So i exited the freeway to service road. Once the speed went down to 20mph, it didn't go any higher than that.This time there was a check engine light on I took it back to the dealership .They again could not replicate the issue and just did the ECM software update. I took the car home but after driving less than 20 miles,the car had the same issue. I again took it back to delearship. This time they are replacing something called VCR..Still waiting now
Latest 5 recalls Infiniti Qx50
The National Highway Traffic Safety Administration (NHTSA) has issued 6 recalls for different components of the Infiniti Qx50.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Infiniti Qx50 2023
- Report Received Date: 2024-02-27
- Manufacturer: Nissan North America, Inc.
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
- Consequence: An air bag that deploys improperly may not protect the driver as intended during a crash, increasing the risk of injury.
- Remedy: Dealers will replace the front driver's air bag assembly, free of charge. Owner notification letters were mailed April 10, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's numbers for this recall are PD103, PD104, and PMA34.
- Model: Infiniti Qx50 2022
- Report Received Date: 2023-03-20
- Manufacturer: Nissan North America, Inc.
- Components: LATCHES/LOCKS/LINKAGES:DOORS:LOCK
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
- Consequence: An unlocked door may unlatch and open during a crash, increasing the risk of injury.
- Remedy: Dealers will replace the front right-side passenger door lock assembly, free of charge. Owner notification letters are expected to be mailed May 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC962.
- Model: Infiniti Qx50 2021
- Report Received Date: 2021-05-27
- Manufacturer: Nissan North America, Inc.
- Components: SUSPENSION:REAR:AXLE:SPINDLE
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
- Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
- Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
- Model: Infiniti Qx50 2020
- Report Received Date: 2021-01-26
- Manufacturer: Nissan North America, Inc.
- Components: TIRES
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
- Consequence: Illegible tire size or loading capacity information can lead to the incorrect sized tire being installed or its overloading, increasing the risk of a crash.
- Remedy: INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. Infiniti's number for this recall is PC788.
- Model: Infiniti Qx50 2019
- Report Received Date: 2019-09-12
- Manufacturer: Nissan North America, Inc.
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Consequence: The lack of an image in the back-up camera display increases the risk of a crash.
- Remedy: Nissan will notify owners in phases, having dealers update the back-up camera settings software, free of charge. The recall began November 11, 2019 and all affected VINs should be activated. Owners may contact Nissan customer service at 1-800-867-7669 or INFINITI customer service at 1-800-662-6200.
Latest negative Infiniti Qx50 car reviews
Latest positive Infiniti Qx50 car reviews
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Vehicle year: 2017
It's great to hear that you've had such a positive experience with your product! It's always reassuring to have a reliable item that lasts for years without any issues. I also appreciate that it's made in Japan, as they are known for their high-quality manufacturing. Thank you for sharing your thoughts!
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Vehicle year: 2022
Nice and cozy
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Vehicle year: 2023
Great Car
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Vehicle year: 2020
When I leased the QX50, I wasn't aware that it came with run flat tires. I later found out that these tires can only run for 50 miles and there's a good chance of distorting the rim. Unfortunately, the car doesn't come with a spare or a jack. If you need to repair a tire, it may take some time to find a replacement since they are not commonly sold. It's important to note that a new tire can cost around $300 each. If I had known this beforehand, I would have considered my options more carefully.
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Vehicle year: 2016
I love how beautiful the QX50 still looks after 6 years! It has a snug grip on the road and I can't wait to discover all the amazing things this vehicle can do.
Are you having problems with your Infiniti Qx50?
Oran Schoen 2024-11-19
Vehicle year: 2023
Hi there! I recently purchased a 2022 QX50, my second Infiniti, but unfortunately the clock has been malfunctioning since the beginning. I took it to the Infiniti of Tampa dealer for a scheduled appointment and waited for four hours in a freezing waiting area. They informed me that it's a known issue, but they don't have a fix for it yet. I reached out to corporate and spoke with Loren, a regional customer services manager, who unfortunately couldn't provide me with a timeline for the software fix. Today, I decided to write to Roland Krueger, Chairman and Global President of Infiniti, at 183 Queens Road East, Wan Chai, Hong Kong 999077, to ask him to prioritize this update. As a customer, I believe it's his responsibility to ensure that these issues are resolved. If you're experiencing similar issues, I encourage you to reach out to him as well. Thank you for listening!
Delaney Leffler 2024-11-18
Vehicle year: 2022
I hope you're doing well! I wanted to share my experience test driving the QX50 Sensory today. As my Volvo XC90 lease is coming to an end, I thought it would be a good idea to explore my options. I must say, the QX50 Sensory drives really well and the styling is great. However, I was disappointed to find out that a luxury brand like this still doesn't offer wireless phone charging in a car with an MSRP of 54k in 2020.
Leonard Parisian 2024-11-10
Vehicle year: 2020
I purchased a brand new QX50 in September 2018 and unfortunately, I have encountered a few issues. Firstly, the map in the Navigation system is at least 3 years old and I was informed by Infiniti customer care that I would have to order an update myself. Secondly, I have noticed that the forward emergency system does not work as it is advertised on YouTube or their website. I would recommend paying attention to this during a test drive. Lastly, the sunroof has been making a rattling noise and it took multiple visits to the dealer to fix it. I was informed that the part was difficult to obtain. Overall, I have had some challenges with my QX50 but I am hopeful that they will be resolved soon.
Geovanny Schinner 2024-11-05
Vehicle year: 2023
This car wasn't on my radar, but when I came across it, the size and color drew me in. I test drove it and immediately fell in love. It was smooth, silent, and comfortable. However, within the first week, my navigation and radio screens went black a few times. Unfortunately, there was worse to come. My driver's seat got stuck in the furthest position, and it took three months to get a part and fix it. Meanwhile, I was still making payments and didn't have a car to drive. There was no courtesy vehicle, which made things even more difficult. A week after getting the car back, I started hearing rattling noises from the front of the car, a humming, and I noticed that the car was hesitating when accelerating. There were vibrations while driving, which were noticeable but not too shaky, and power loss during driving. I took the car to the shop and was told that the humming was from when they rotated my tires. The tires were re-rotated to where they were when I brought the car in. The second dealership said it could have been from when the car sat for three months, and the tires were flattened from not being moved. The first dealership didn't hear the rattling but suggested I only use premium gas or higher from Shell, Exxon, or Sunoco (no mom or pop stations). The acceleration and other issues were not even addressed. The second dealer heard the noise, changed out a part (VCR - no idea what that is), which helped with acceleration (at least that's what I thought). However, I still feel the vibrations and power loss while driving, and the rattling noise persists.During the test drive, my husband and I pointed out a noise that we had previously mentioned to another dealer. However, we were told that this is how the car sounds. We also noticed vibrations and a loss of power while driving, but the mechanic did not seem to notice any issues. Unfortunately, we were not satisfied with the final verdict, which was to put more mileage on the car and use premium or high-end gas. Overall, we are disappointed with the three visits we have made for the same issue and hope to find a solution soon.
Gideon Hermann 2024-11-01
Vehicle year: 2022
Hi there! I hope you're doing well. I wanted to share my experience with my SUV QX50 2021. Unfortunately, I've had to take it to the shop 7 times this year to get the brakes fixed. Despite working with the consumer team, the issue still persists. I'm feeling quite frustrated and disappointed, and I'm hoping we can find a solution. I would really appreciate it if we could discuss the possibility of a buyback, as there seems to be a persistent issue with my QX50 SUV. Thank you for your time and attention.