Chevrolet Equinox problems
The Chevrolet Equinox is a crossover SUV introduced by Chevrolet in 2004 for the 2005 model year. It was intended to be a replacement for the North American Chevrolet Tracker and Chevrolet S-10 Blazer. The third-generation Equinox also replaced the first-generation Chevrolet Captiva.
An all-electric battery-powered, or BEV version called the Equinox EV was introduced in 2022 with sales starting in 2023 for the 2024 model year. It adopts a separate design and underpinnings from the internal combustion engine powered Equinox.
First generation (2005)
The Chevrolet Equinox was introduced in 2004 at the 2003 North American International Auto Show for the 2005 model year.
The Pontiac Torrent was introduced in 2005 at the 2005 Los Angeles Auto Show for the 2006 model year.
Riding on the GM Theta platform, the unibody is mechanically similar to the Saturn Vue and the Suzuki XL7. However, the Equinox and the Torrent are larger than the Vue, riding on a 112.5 in (2,858 mm) wheelbase, 5.9 in (150 mm) longer than the Vue. Front-wheel drive is standard, with optional all-wheel drive. They are not designed for off-roading unlike the truck-based Chevrolet Tahoe and Chevrolet TrailBlazer.
For the 2006 model year, GM updated the Equinox for the first time, adding GM badges on the front doors, as well as recoloring the dashboard panel from grey to black. For 2007, the instrument cluster got a redesign with a trip computer display, replacing the Saturn-sourced unit.
The first-generation Equinox and Torrent were produced exclusively at the CAMI Automotive GM/Suzuki joint venture plant in Ingersoll, Ontario, Canada. The 3.4 L LNJ V6 engine is made in China (by Shanghai GM), while the Aisin AF33 transmission is made in Japan. Starting with the 2008 model year, the Equinox Sport and Pontiac GXP were available with a 3.6-liter V6 engine that was made in the United States.
Production ended in May 2009.
The Chevrolet Equinox was not sold in Mexico during the 2009 model year.
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Chevrolet Equinox model years
Common Chevrolet Equinox problems
Based on complaints from owners of Chevrolet Equinox cars, several common problems have been identified:
- Excessive Oil Consumption: Owners of various Equinox models, particularly from 2010 to 2013, have reported issues with excessive oil consumption. This problem can lead to the need for frequent oil top-ups and potential engine damage. The 2.4L Ecotec engine in these models has been highlighted for burning too much oil, which can result in engine knocking, defective spark plugs, and timing chain issues that may lead to complete engine failure.
- Delayed Acceleration Problems: Many Chevrolet Equinox generations suffer from delayed acceleration due to a slow response in the drive-by-wire electronic throttle system. This throttle lag can be frustrating for drivers and may even pose safety risks by causing dangerous situations on the road.
- Passlock Security: The Passlock security system, designed to prevent theft, has caused issues for Equinox owners. This system can sometimes malfunction, leading to difficulties for the actual owners in starting and driving their vehicles.
- Takata Recalls: A significant number of Chevy vehicles, including some Equinox models, have been recalled due to dangerous airbag inflators manufactured by Takata. These faulty inflators have been linked to serious safety concerns, prompting recalls in millions of vehicles to address the issue.
- Heater Blows Cold Air: A common complaint among Equinox owners, particularly in the 2006 model, is an unreliable climate control unit that results in the heater blowing cold air. This issue can impact the comfort and usability of the vehicle, especially in colder climates.
These problems highlight some of the key issues that Chevrolet Equinox owners have faced, ranging from engine-related concerns like oil consumption to safety and comfort issues such as delayed acceleration and HVAC problems. Addressing these issues promptly and effectively is crucial to ensuring the longevity and reliability of Chevrolet Equinox vehicles.
What is the main problem with Chevy Equinox?
Most frequently, the complaint is for excessive oil consumption. Some owners report their Equinox consuming more than a quart of oil per 1,000 miles. By the time it's due for an oil change, the crankcase could be virtually empty.
Is the Chevrolet Equinox a reliable car?
The Chevrolet Equinox is renowned for its durability, with select models reaching over 320,000 km (200,000 miles). High safety ratings from NHTSA and IIHS confirm the Equinox as a secure family vehicle. The Equinox offers economical ownership with low maintenance and insurance costs.
What was a bad year for Equinox?
A: Potential buyers should be wary of the 2005, 2006, 2010-2013, and 2016 Chevy Equinox models. These years have been flagged for various issues, including engine problems, heating system malfunctions, and excessive oil consumption.
What are the cons of a Chevy Equinox?
Cons
- Smaller cargo area compared to most competitors.
- Wallet-friendly base trim is special-order only.
- Despite turbocharging, the engine doesn't feel very lively.
- Interior materials quality is disappointing considering the price.
Percentage distribution of complaints by Chevrolet Equinox years
We have researched Chevrolet problems and analysed all the complaints filed against Chevrolet Equinox cars and compiled the top 5 most problematic Chevrolet Equinox model years:
- Chevrolet Equinox 2010
- Chevrolet Equinox 2011
- Chevrolet Equinox 2013
- Chevrolet Equinox 2006
- Chevrolet Equinox 2007
Below you can see the percentage distribution of known problems by Chevrolet Equinox model years.
Distribution of the number of complaints by Chevrolet Equinox years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Chevrolet Equinox car problems categorized by type of issue
After analysing all complaints related to Chevrolet Equinox , it was concluded that the most common issues with these cars are:
- Engine problems
- Visibility/wiper problems
- Electrical system problems
- Power train problems
- Unknown or other problems
The graph below shows statistics for all Chevrolet Equinox vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Equinox model years
A total of 316 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Equinox model years
There were a total of 82 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Equinox model years
There were a total of 306 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Equinox model years
There were a total of 4 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 7914 complaints about various vehicle components related to the Chevrolet Equinox . Below are the 25 most recent complaints reported for Chevrolet Equinox vehicles.
Latest 25 complaints
Chevrolet Equinox 2022
- Date Of Incident: 2023-02-20
- Date Complaint: 2024-10-27
- VIN: 3GNAXKEV5NL
- Components: ELECTRICAL SYSTEM,STRUCTURE
- Summary: We have had this issue for going on two years. When we bought the car, we immediately started having problems. When we were driving the car, it would start popping in the steering column. We then started having rattles within the body, that are still going, to this day. We have had 4 radios put in due to electrical, still having the same Issues with it, TO THIS DAY. There is some kind of leak inside the body that is causing water to get into the doorframe and slosh around. Chevrolet is not wanting to take accountability and lemon this car, as we’ve had it in the shop right at 10 times for the same issues.
Chevrolet Equinox 2023
- Date Of Incident: 2024-10-14
- Date Complaint: 2024-10-27
- VIN: 3GNAXHEG2PL
- Components: ENGINE,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
- Summary: No
Chevrolet Equinox 2023
- Date Of Incident: 2024-10-22
- Date Complaint: 2024-10-25
- VIN: 3GNAXHEG9PL
- Components: FUEL/PROPULSION SYSTEM
- Summary: The car while driving suddenly died. The error code is related to the fuel pump, which I now understand had a recall for the 2 previous years. The dealership does not know when a replacement part might be available.
Chevrolet Equinox 2017
- Date Of Incident: 2024-10-18
- Date Complaint: 2024-10-24
- Fire: 1
- VIN: 2GNFLFEKXH6
- Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: Driving down a 4 lane busy highway. Going 65 when the car made a pop sound. We pulled over. Car caught on fire 5 mins after we were out
Chevrolet Equinox 2015
- Date Of Incident: 2024-08-13
- Date Complaint: 2024-10-24
- VIN: 2GNALBEK3F6
- Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
- Summary: As I was driving. I had complete engine failure. 60 days after a new engine . I had battery failure, bad battery wire, bad alternator & a bad serpentine belt
Chevrolet Equinox 2018
- Date Of Incident: 2024-10-10
- Date Complaint: 2024-10-22
- VIN: 2GNAXJEV5J6
- Components: AIR BAGS
- Summary: On or about 10/10/24 …2018 EQUINOX my SRS light came on my digital control along with the body holding a ball indicating the I had an airbag(s) issue. I immediately called my dealership that wanted me to bring it in (a week later) and cost to put it on the machine would cost $180 for diagnostics. Later the next day, honked my hour..everything back to normal. Next morning, back on. Est costs to fix$1,000 approx. no accidents. No other issues. Diag indicates R/FRT & L.RT AIRBAG SENSOR needs replace. NHTSA #10137388 & 10164117 cases
Chevrolet Equinox 2023
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-22
- VIN: 3GNAXKEG7PS
- Components: FUEL/PROPULSION SYSTEM
- Summary: On 9/23/24 I was turning into a gas station going up a bit but of an incline and my car died, reduced engine power light came on as well as check engine light. Tried restart car and it would not start. Let vehicle sit for some time and it started and ran fine, the next day I took off it into the dealership and was told diagnostic indicates my fuel pump needs replaced, I replaced my fuel pump and the car ran fine until October 5, 2024 was driving down the highway at about 65mph when my vehicle lost power, I was able to pull off the road by coasting. Tried to start vehicle no power, engine power reduced light back on as well as check engine light. I was left stuck on the road waiting on a tow truck to take my vehicle back to the dealership that worked on it previously after contacting Chevy it was determined my fuel system failed and the part needed us on back order.
Chevrolet Equinox 2014
- Date Of Incident: 2024-09-16
- Date Complaint: 2024-10-20
- VIN: 2GNALAEK7E6
- Components: ENGINE
- Summary: I woke up one morning to take my daughter to school as I drove away and came to a stop sign my 2014 Equinox started bouncing/shaking tremendously while idling at the stop sign. I turned around and drove back home (1/2 block away.) We had the vehicle towed to a mechanic shop where we were told that the engine is bad and would need to be replaced. This came as a shocker since the vehicle only has 130K miles on it and there were no warnings of engine problems.
Chevrolet Equinox 2022
- Date Of Incident: 2024-10-14
- Date Complaint: 2024-10-17
- VIN: 3GNAXSEV8NS
- Components: FUEL SYSTEM, GASOLINE
- Summary: The contact owns a 2022 Chevrolet Equinox. The contact stated when the vehicle was started, the vehicle did not start as intended. The vehicle was towed to the dealer where it was diagnosed with a failed fuel module. The vehicle was towed to the independent mechanic where it was diagnosed with a failed fuel module. The contact was informed that the fuel module needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were in back order and that it would take four months to receive the parts. The manufacturer was not made aware of the failure. The failure mileage was approximately 24,000.
Chevrolet Equinox 2012
- Date Of Incident: 2024-06-17
- Date Complaint: 2024-10-16
- VIN: 2GNALDEK3C6
- Components: UNKNOWN OR OTHER
- Summary: Bought in May 2024 and at that time had a open recall post catalytic converter o2 sensor which led to the discovery of a cracked exhaust manifold and according to service advisor would release toxic fumes in the cab of the vehicle.
Chevrolet Equinox 2012
- Date Of Incident: 2024-09-22
- Date Complaint: 2024-10-16
- VIN: 2GNALDEK3C6
- Components: UNKNOWN OR OTHER
- Summary: In May 2024 there was an open recall regarding o2 sensor which was "fixed" by the dealer in July 2024. On September 22, 2024 the check engine light was triggered and diagnostics revealed o2 sensor failure. It could be a safety issue.
Chevrolet Equinox 2015
- Date Of Incident: 2024-10-11
- Date Complaint: 2024-10-15
- Components: STRUCTURE
- Summary: The contact's friend owns a 2015 Chevrolet Equinox. The contact stated while picking up his friend from the emergency room after she had undergone hip surgery, his friend grabbed the front passenger's side roof handle. The contact stated that the roof handle separated, causing his friend to fall back on the seat. The contact's friend did not sustain any injuries. The vehicle was taken to the dealer, where the contact was advised that the VIN was included in an unknown recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000. The VIN was not available.
Chevrolet Equinox 2016
- Date Of Incident: 2024-03-24
- Date Complaint: 2024-10-15
- VIN: 2GNFLFEK4G6
- Components: ENGINE
- Summary: Engine consumed all oil and seized up, complete engine failure. We had just had a full synthetic oil change (and regularly did so according to manufacturer recommendations) 2,000 miles prior. This failure was not due to negligence. It appears to be a part of the same oil consumption issues with the 2.4L ecotech engine.
Chevrolet Equinox 2015
- Date Of Incident: 2024-10-11
- Date Complaint: 2024-10-12
- VIN: 1GNALCEK3FZ
- Components: UNKNOWN OR OTHER
- Summary: I was driving home after picking up my grandson. He was playing on his iPad, and all of I heard something that sounded like a gun shot. Huge pop noise. I didn't know what it was, drove home, didn't think anything of it as I had my grandson. Started to drive my car again and it sounded like there was a door or window open. I check. Nothing. Then thought of the sunroof. Came to a stop and looked at it. Sure enough it shattered. Popped up. Glass is still intact. But shattered.
Chevrolet Equinox 2022
- Date Of Incident: 2023-04-03
- Date Complaint: 2024-10-10
- VIN: 2GNAXKEV1N6
- Components: ELECTRICAL SYSTEM,LANE DEPARTURE
- Summary: Flat tire alert gone off 7 times, cameras have stopped working 5 times, climate control stopped working 4 times, nav system sd card shorted out, lane departure operating erratically 2 times tire alert, cameras and lane departure warning are safety features Car was in shop 5 times for 72 days and Chevy says they cannot replicate issue I have all documentation from the service visits.
Latest 5 recalls Chevrolet Equinox
The National Highway Traffic Safety Administration (NHTSA) has issued 46 recalls for different components of the Chevrolet Equinox.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Chevrolet Equinox 2024
- Report Received Date: 2023-12-21
- Manufacturer: General Motors, LLC
- Components: STRUCTURE:BODY:DOOR
- Summary: General Motors, LLC (GM) is recalling certain 2024 Chevrolet Blazer, Blazer EV, Equinox, and GMC Terrain vehicles. The door strikers may fracture, resulting in the door opening unexpectedly.
- Consequence: A door opening while the vehicle is being driven can increasing the risk of injury or a crash.
- Remedy: Dealers will replace all four door strikers and attaching bolts, free of charge. Owner notification letters were mailed January 24, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N232429911.
- Model: Chevrolet Equinox 2020
- Report Received Date: 2023-05-11
- Manufacturer: General Motors, LLC
- Components: CHILD SEAT:VEHICLE LATCH ANCHOR
- Summary: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
- Remedy: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
- Model: Chevrolet Equinox 2021
- Report Received Date: 2023-05-11
- Manufacturer: General Motors, LLC
- Components: CHILD SEAT:VEHICLE LATCH ANCHOR
- Summary: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
- Remedy: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
- Model: Chevrolet Equinox 2022
- Report Received Date: 2023-05-11
- Manufacturer: General Motors, LLC
- Components: CHILD SEAT:VEHICLE LATCH ANCHOR
- Summary: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
- Remedy: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
- Model: Chevrolet Equinox 2023
- Report Received Date: 2023-05-11
- Manufacturer: General Motors, LLC
- Components: CHILD SEAT:VEHICLE LATCH ANCHOR
- Summary: General Motors, LLC (GM) is recalling certain 2020-2023 Chevrolet Equinox and GMC Terrain vehicles. The four rear-seat lower child seat LATCH anchorage bars may have excessive powder coating, which could prevent a child seat from being installed with the anchorage bars. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: The inability to install a child seat with the LATCH anchorage bars could result in an unsecured child seat, increasing the risk of injury in a crash.
- Remedy: Owners are advised to install child seats using the vehicle's rear seat belts until the remedy is complete. Dealers will inspect the latch anchorage bars, and remove and replace the finish, as necessary, free of charge. Owner notification letters were mailed June 2, 2023. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232403240.
Latest negative Chevrolet Equinox car reviews
Latest positive Chevrolet Equinox car reviews
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Vehicle year: 2024
I'm so glad to hear that you've been enjoying your Equinox for the past 3 months! It's a great looking vehicle both inside and out, and I'm happy to hear that you find the infotainment center easy to use. The ride is quite comfortable and handles bumps and potholes with ease. It sounds like the power in the vehicle is just right for your needs and more. Keep enjoying your Equinox!
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Vehicle year: 2012
Just bought a 4 cylinder Equinox.Have less than 500 miles on it.Good looks, great value, very comfortable, not going to win any races. Mileage claims I knew going in were significantly overstated but that's O.K.30 years ago I bought a 1981 Cadillac Eldorado with the V-8-6-4 engine.State of the art technology @ the time.The only trouble was that the car seemed to be driving you rather than you driving it since it would decide when to run on 8 or 6 or 4 cylinders. A real technical flop for GM as it was discontinued after one year. Driving the new Equinox in the ECO mode reminded me of this- shifting into 5th or 6th gear and slow to respond on the downshift.I've since turned it off.
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Vehicle year: 2012
We're thrilled with our 2012 Equinox, so much so that we decided to purchase another one in 2015!
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Vehicle year: 2022
This is our third Equinox. We have been very happy with our prior two and we are pleased to say that this vehicle is even smoother and quieter than the 2018 model. The ride is incredibly smooth and my wife even thinks it looks larger, although it must be an illusion. We are extremely satisfied so far and would highly recommend it to anyone.
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Vehicle year: 2024
I recently test drove a new Equinox RS package and compared its ride, power, and features to those of the Rav4 and CRv. While it didn't ride as smoothly as a Buick, it was still more comfortable than the Rav4. The Equinox had decent power, slightly better than the CRv, but the Rav4 had the edge. The RS was visually appealing and had the same features as the fully loaded models of the Rav4 and CRv. The power moon roof was a great feature that provided extra lighting at night, and the heated seats and steering wheel were especially nice during the winter. The luggage space was better than the CRv and comparable to the Rav4. The only downside was the price, as the Rav4 offers the same features for $2,000 less (if you can find one). Overall, I would definitely consider this nice small SUV. Don't be swayed by negative reviews from Edmunds, as some may be financially motivated.
Are you having problems with your Chevrolet Equinox?
Joesph Corkery 2025-09-28
Vehicle year: 2019
GM was aware that the charge air cooler outlet air tube may be disconnected on some 2019 Equinox models but continued to sell them, which unfortunately put customers in harm's way. Within just 4 weeks of purchasing this vehicle, while traveling at 70 mph on the interstate, 300 miles from home, the car suddenly banged, shook and went into reduced power mode. I drove slowly to a safe area and was towed to a Chevrolet dealer. Although I was initially told that the car was fixed, it happened again twice more in the next 4 days. I had to rent a car to get home. GM had my car fixed a third time and transported the vehicle back to my dealership 10 days later. Unfortunately, I do not feel safe driving this model, so the brand new Equinox is currently sitting in my garage. I have had some issues with GM customer service, but I am hopeful that we can work together to resolve this matter.
Giovanni Lang 2025-09-24
Vehicle year: 2019
I want to start by saying that I don't hate the Equinox. In fact, my family and I traded in our awesome 2014 model for a 2019 version back in March. At first, everything seemed great and we loved everything about the vehicle. However, on the second day, I hit the gas to pass someone and the duct from the turbo to the throttle body blew off. I took it to the dealer and they pushed the hose back on. Unfortunately, we started experiencing some glitches with the info-tainment system where it would randomly make the ring sound and the screen would get really hot and freeze. Despite the dealer fixing the duct problem and replacing the waste gate, the same issue occurred again during a family trip. At this point, I had lost all trust in the vehicle and would not feel safe driving it on any trip. After a couple of months, we decided to trade it in for a VW. Although I am a Chevy guy, I do not support this 2019 line up.
Arjun Parker 2025-09-24
Vehicle year: 2007
My Equinox has been a disappointment since I purchased it less than a year ago. The stabilitrac indicator keeps coming on, which leads to further issues. The reduced engine power warning appears, causing the car to slow down to 20 mph and start chugging. The dash then displays 'starter disabled' and the car shuts down, disabling all essential functions such as the brakes and steering. This has happened twice, and I cannot justify paying to fix a recurring problem. My confidence in Chevy has been shaken.
Hal Nolan 2025-09-24
Vehicle year: 2010
I bought my son a 2010 Equinox LS for his 16th birthday, with the agreement that he would cover maintenance and gas costs. I opted for a GM certified Preowned car, hoping that repairs and maintenance would be reasonable for him. The GM CPO booklet boasts that you can 'Buy with Confidence' and 'No worries'. However, I have had some issues with the car. The Equinox had 54,000 miles when I bought it, and now has 68,000 miles. Unfortunately, it has been in the shop three times for major AC complaints and twice for Stabiltrak Braking issues. The dealer certified the car with aftermarket air conditioner parts, which is a clear violation of the GM 172 point inspection. The car also required both front and rear brakes recently, as the dealer did not replace them during the certification process with 54,000 miles on the car. All of these repairs have cost me over $4,000 in the first 14,000 miles of ownership. However, I believe that GM could improve its CPO program with better customer support and higher quality standards for all dealers. I understand that all car manufacturers build cars with defects and that dealerships can vary in quality, but GM Executive Leadership should demand better performance from all its employees, partners, and dealers. They set the tone for quality at the factory and what a dealer gets away with. I suggest that the bar for quality should be set higher. Recently, my son took the car to the local dealer near his college for a Stabiltrak warning light issue. The repair estimate was over $1,300, as the car needed new front and rear brakes and Stabiltrak repaired. Please let me know if you have any suggestions or recommendations. Thank you!I called the dealership to inquire about the car and was informed that the brake pads were still the original ones, even though the car had already covered 54,000 miles. As a Certified Pre-Owned (CPO) vehicle, the car should have had at least 50% of the brake pad remaining according to the 172 point inspection. Additionally, the car had aftermarket parts in its CPO history. I decided to file a complaint with GM Customer Support to question the overall certification experience. They asked me to send in a formal complaint with all the supporting documents. While the complaint was still pending, I paid for the $1,300 repair as my son needed the car. Unfortunately, a couple of weeks later, the Stabiltrak light came back on again. I was really upset as I had just paid the dealer $1,300 and the Stabiltrak was still not fixed. I called GM Customer Support to find out the status of my complaint, but was informed that the complaint had been escalated to a Senior Advisor and he closed the case by referring me back to the dealer. I was disappointed that no one at GM explained their position to me or even asked how my car was doing after the repairs. If they had asked, they would have known that I paid $1,300 to the local dealer and still had the same Stabiltrak warning light on. I then sent a complaint (via certified mail to confirm receipt) to Mary Barra's (CEO of GM) office, but never heard anything back. My son took the car back to the dealer that charged us $1,300 and today they claim the Stabiltrak error code is different and requires another $450 to fix. In the end, I would have likely saved money, received a better quality vehicle, and received better customer service from a local corner used car lot than I received from purchasing a GM certified car.
Bill Bode 2025-09-24
Vehicle year: 2023
I have a 2022 Chevy Equinox with only 2100 miles on it, which I bought brand new. Unfortunately, the infosystems have completely stopped working. Despite waiting for over a month for a replacement, I have been informed by my Chevy Dealer that they are currently on back order. Additionally, I had to replace the battery just yesterday. It is disappointing to experience these issues with a vehicle that is so new and has so few miles on it.