Ford Edge problems
The Ford Edge is a range of crossover SUVs manufactured by the Ford Motor Company. Introduced for the 2007 model year, the Edge is the first mid-size CUV marketed by Ford in North America; the model line is currently in its second generation. Deriving its name from a trim package of the Ford Ranger, the Ford Edge is positioned between the Ford Escape and the Ford Explorer within the Ford product line.
Sharing its underpinnings with the Ford Fusion sedan, Ford has also produced the model line as the Lincoln MKX (since 2019, the Lincoln Nautilus). The second generation is also marketed by Ford of Europe, positioned between the Kuga (Escape) and the Explorer PHEV.
All production of the first two generations of the Ford Edge is sourced from Ford of Canada at Oakville Assembly (Oakville, Ontario) alongside the Nautilus.
The third generation launched in 2023 is called the Edge L, and was first produced and sold exclusively in China.
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Ford Edge model years
Common Ford Edge problems
Based on complaints from owners of Ford Edge cars, several common problems have been reported:
- Transmission Issues:
- Ford Edge owners have reported various transmission problems, including transmission failure, slipping, shuddering, and jerking. The 2008 model year, in particular, had severe transmission issues, with around 20 owners experiencing transmission failure at an average of 80,000 miles. Repairing these transmission problems can be costly, with an average repair cost of almost $3,000.
- Brake Problems:
- Some Ford Edge models, especially those from 2007 to 2015, have been plagued by faulty brake boosters. This issue involves the diaphragm of the brake booster developing tears, leading to brake problems. Additionally, the 2009-2010 models faced a fuel tank defect that could pose a fire risk if left unaddressed. Ford issued a recall for these models to inspect and address the fuel tank issue.
- Power Steering Issues:
- Owners have reported problems with the power steering on Ford Edge cars, often caused by a troublesome sensor. This issue can result in the steering feeling light or heavy while driving, indicating a potential problem with the power steering system. It is essential to pay attention to any unusual steering behavior during a test drive.
These common problems reported by Ford Edge owners highlight the importance of thorough research and inspection when considering purchasing a used Ford Edge to avoid potential issues and ensure a reliable driving experience.
Does the Ford Edge have any problems?
Faulty airbags, bad windshield seals, and fuel tank defect are some of the major issues reported by Ford Edge owners through the years.
Is the Ford Edge a reliable vehicle?
The Ford Edge Reliability Rating is 3.5 out of 5.0, which ranks it 11th out of 26 for midsize SUVs. The average annual repair cost is $611 which means it has average ownership costs. The frequency and severity of repairs are both fairly average when compared with all other vehicles.
What years are worst for a Ford Edge?
Q: What are the Ford Edge years to avoid when looking for a used vehicle? A: The Edge years to specifically avoid due to reported reliability issues include 2007, 2008, 2011, 2012, 2013, and 2015. These model years are known for their transmission, engine, and brake problems, among other concerns.
Why did Ford discontinue the Edge?
Ford has officially declared the retirement of the Edge after the 2023 model. This decision is due to Ford's commitment to electric vehicles. As part of its long-term vision, the company aims to focus more of its resources on EV production, and the Edge needs to fit that mold.
Percentage distribution of complaints by Ford Edge years
We have researched Ford problems and analysed all the complaints filed against Ford Edge cars and compiled the top 5 most problematic Ford Edge model years:
Below you can see the percentage distribution of known problems by Ford Edge model years.
Distribution of the number of complaints by Ford Edge years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Ford Edge car problems categorized by type of issue
After analysing all complaints related to Ford Edge , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Service brakes problems
- Engine problems
- Power train problems
- Unknown or other problems
The graph below shows statistics for all Ford Edge vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Edge model years
A total of 253 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Edge model years
There were a total of 67 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Edge model years
There were a total of 237 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Edge model years
There were a total of 2 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 11690 complaints about various vehicle components related to the Ford Edge . Below are the 25 most recent complaints reported for Ford Edge vehicles.
Latest 25 complaints
Ford Edge 2020
- Date Of Incident: 2024-09-27
- Date Complaint: 2024-10-27
- VIN: 2FMPK3J91LB
- Components: POWER TRAIN
- Summary: Power Train has failed multiple times on this vehicle. It loses power on the highway, reverses when in drive, and does not shift down to make the vehicle slow to a safe speed. This puts me and others in danger because you can not predict that or when there will be a failure that hits a person or other car. This has been taken to a mechanic and confirmed as power train failure in a 4 year old, 100K mile car. Ford claims no recalls even though the same recall exists for other makes and models of the same kind with different VINS. Has thrown multiple codes.
Ford Edge 2019
- Date Of Incident: 2022-04-09
- Date Complaint: 2024-10-26
- VIN: 2FMPK3J99KB
- Components: POWER TRAIN
- Summary: The transmission shifts very harshly from stop and go. It shakes, slips, and shutters while driving. From around 55-60 mph the car shakes and the rpm jumps around like it’s trying shift gears, occasionally the car will jump as if you’re driving on the white bumpy line. When you let off the accelerator the car shakes. When slowing down to stop, the car downshifts very harshly and makes it feel as if you’re slamming on the brakes. I’m not sure what kind of risk this could cause for me or others. Multiple dealers have said that it must be the transmission needing to be replaced. It has not been inspected by a dealer, that’s just what they’ve told me. The only warning light that has appeared a few times is a “drive not available” warning light when shifting into drive, it immediately shifts the car into park when the warning appears. The car started being jumpy and jerky shortly after being purchased in 2022 with 50,000 miles. Reverse also seems to engage harshly causing the car to make a loud pop noise and a slight jolt occurs. The vehicle now has around 78,000 miles.
Ford Edge 2019
- Date Of Incident: 2024-10-22
- Date Complaint: 2024-10-25
- VIN: 2FMPK3J97KB
- Components: ENGINE
- Summary: This is an update to Complaint Number 11619818 filed on 10/15/2024. The engine surging problem referenced in the original report has been resolved per Technical Service Bulletin 21-2389, found on your website and forwarded to a local Ford dealership service department. Thank you for making available to the public these important technical documents! Best Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Ford Edge 2017
- Date Of Incident: 2024-10-25
- Date Complaint: 2024-10-25
- VIN: 2FMPK4G95HB
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2017 Ford Edge. The contact stated that while operating the vehicle the check engine warning light had remained illuminated. The vehicle was taken to the local O'Reilly's service center who diagnosed that the vehicle had experienced a number three engine cylinder misfire. The spark plugs were replaced but the failure continued to occurred. The vehicle was later taken to the local dealer who diagnosed that the engine cylinder head was faulty and advised that the entire engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 83,700.
Ford Edge 2018
- Date Of Incident: 2023-06-01
- Date Complaint: 2024-10-25
- VIN: 2FMPK3J92JB
- Components: ENGINE
- Summary: My car was leaking coolant into the engine not only causing the engine to fail and need replacing, but the engine overheated, causing me to have to pull over on the side of the road. It happened a few time before the issue could be found. The dealer finally found the cause of the overheating was due to coolant intruding into the engine causing cylinders to misfire.
Ford Edge 2016
- Date Of Incident: 2024-10-22
- Date Complaint: 2024-10-25
- VIN: 2FMPK4J9XGB
- Components: ENGINE
- Summary: The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle was driving roughly and the low coolant warning light illuminated. The contact stopped and parked the vehicle. The contact refilled the coolant reservoir. The contact stated that the low coolant warning light illuminated again. The vehicle was taken to an independent mechanic where it was diagnosed with coolant intrusion into the cylinders and a failed engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown Technical Service Bulletin which had a similar failure description. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under the unknown Technical Service Bulletin or any unknown recalls. The contact was advised to contact the NHTSA Hotline and report the failure. the failure mileage was approximately 109,000.
Ford Edge 2017
- Date Of Incident: 2024-09-01
- Date Complaint: 2024-10-24
- VIN: 2FMPK4G99HB
- Components: ENGINE
- Summary: Estimated cost to replace engine long block per technical service bulletin for coolant leaking in cylinders .
Ford Edge 2007
- Date Of Incident: 2024-10-14
- Date Complaint: 2024-10-24
- VIN: 2FMDK46C17B
- Components: UNKNOWN OR OTHER,ENGINE
- Summary: when i bought my car on [XXX] I drove it home from Hooksett NH from Alfa Car dealership tire pressure light came on battery light and the check engine light all came on and when I stopped and turned the car off all lights went off. I owned the car for two days and all of a sudden my car would not start it was fine went to drop my dog off and the car wouldn't start for a few hours this happened. When driving white smoke came out of the rear and I had an oil in the car. The car completely dies in the middle of the road and doesn't start all the oil is gone and there is a hole through my engine. 1. NO dealership will not help in any way 2. yes mine and many more on the road 3 yes I called the dealership and they want me to pay 200 dollars for a warranty 4 yes a mechanic looked at it when I was on the side of the road 5. no 6 no lights and nothing showed me any signs INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Ford Edge 2019
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-10-23
- VIN: 2FMPK4J96KB
- Components: POWER TRAIN
- Summary: See attached document for complaint.
Ford Edge 2019
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- VIN: 2FMPK4K94KB
- Components: ENGINE
- Summary: Vehicle seemed to be idling strange. Also seemed jerky while waiting at the stop light. Attempted to accelerate and it was lagging. Once I started driving it seemed better until the "Engine Coolant Over Temperature" alert displayed. The vehicle then started disbursing a white smoke. After pulling over the light went off, however the vehicle continued to jerk forward and was idling strange. Continued to have a lagging effect when attempting to accelerate. The vehicle continued to emit a white smoke. The vehicle was brought to a mechanic who indicated the head gasket and/or engine needed replacement. Had been told be the mechanic they have had several over issues exactly like this one. They also indicated there was a recall and/or possible lawsuit. My VIN came up with no recall which makes no sense considering I am having the same issue that's been reported under the recall.
Ford Edge 2020
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-23
- VIN: 2FMPK3J95LB
- Components: POWER TRAIN
- Summary: The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle sputtered abnormally. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 86,000.
Ford Edge 2016
- Date Of Incident: 2024-10-08
- Date Complaint: 2024-10-23
- VIN: 2FMPK4J97GB
- Components: ENGINE
- Summary: The 2016 Ford Edge 2.0L EcoBoost has sadly caused us countless issues and extensive $ to repair. The latest issue is the 2020 investigation that revealed a design defect of the engine block and cylinder head, and coolant has been leaking and burning in the engine cylinder, which has lead to me needing a new engine. Unfortunately, the suit displays documented proof Ford knew about it and didn’t disclose it to buyers. This has lead to vast overheating, risking the vehicle catching on fire while in use, burning empty coolant, and a potential for having a blown engine on the highway. We took the car to a trusted shop when the overheating issue occurred and this was our circumstance.
Ford Edge 2016
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-23
- VIN: 2FMPK3J93GB
- Components: ENGINE
- Summary: car has 63000 miles and engine needs replaced because there is antifreeze getting into cylinders. had checked at a service station. safety concern is gasket may fail allowing antifreeze to shoot onto block causing fire. there's a recall for the 2.0 ecoboost from 2015 to 2018 for this same problem but vehicle isn't under a recall. also engine light has come on 2 times. if reset the computer light turns off for a little while then comes back on. this started 3 weeks ago. also vehicle runs rough at cold start up and blows out white smoke.
Ford Edge 2018
- Date Of Incident: 2024-10-13
- Date Complaint: 2024-10-23
- VIN: 2FMPK3G90JB
- Components: ENGINE
- Summary: Took my car in to get repaired as the heater was not working. Turns out that I am required to have a full engine replacement after ONLY 58,000 miles due to coolant intrusion. This is absolutely unacceptable. The risk of coolant leaking into an engine is complete engine failure which can result in engine fires. This was confirmed by the dealer service center. There was a check engine light on, but then it turned off after a week.
Ford Edge 2018
- Date Of Incident: 2024-09-01
- Date Complaint: 2024-10-22
- VIN: 2FMPK3K91JB
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2018 Ford Edge. The contact stated while driving 35 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who determined that coolant was leaking into the engine. The mechanic recommended that the engine be replaced. The contact called the local dealer and was referred to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 97,000.
Latest 5 recalls Ford Edge
The National Highway Traffic Safety Administration (NHTSA) has issued 72 recalls for different components of the Ford Edge.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ford Edge 2022
- Report Received Date: 2024-08-23
- Manufacturer: Ford Motor Company
- Components: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
- Consequence: A loss of drive power increases the risk of a crash.
- Remedy: Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed October 17, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.
- Model: Ford Edge 2021
- Report Received Date: 2024-08-23
- Manufacturer: Ford Motor Company
- Components: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
- Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco, F-150, Edge, Explorer, Lincoln Nautilus, and Lincoln Aviator vehicles equipped with either a 2.7L or 3.0L Nano EcoBoost engine. The engine intake valves may break while driving, which can result in engine failure and a loss of drive power.
- Consequence: A loss of drive power increases the risk of a crash.
- Remedy: Dealers will perform an engine cycle test and replace the engine as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed October 17, 2024. A second notice will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S55.
- Model: Ford Edge 2023
- Report Received Date: 2023-08-25
- Manufacturer: Ford Motor Company
- Components: EXTERIOR LIGHTING:HEADLIGHTS
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Edge vehicles. The front right headlight may be too bright or aimed incorrectly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence: A headlight that is too bright or aimed incorrectly may cause a glare to other road users, increasing the risk of a crash.
- Remedy: Dealers will inspect and replace the right headlight assembly as necessary, free of charge. Owner notification letters were mailed October 9, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C26.
- Model: Ford Edge 2023
- Report Received Date: 2023-03-24
- Manufacturer: Ford Motor Company
- Components: CHILD SEAT:VEHICLE TETHER ANCHOR
- Summary: Ford Motor Company (Ford) is recalling certain 2023 Edge and Lincoln Nautilus vehicles. The child seat tether wire welds on the second-row left-side seat back frame may be insufficient, which can reduce the seat's ability to properly restrain a child during a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
- Consequence: A child that is not properly restrained during a crash can have an increased risk of injury.
- Remedy: Dealers will replace the left-side second-row seat back frame, free of charge. Owner notification letters were mailed May 11, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C09.
- Model: Ford Edge 2016
- Report Received Date: 2022-06-10
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
- Summary: Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
- Consequence: A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
- Remedy: Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Latest negative Ford Edge car reviews
Latest positive Ford Edge car reviews
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Vehicle year: 2007
We recently upgraded from an Explorer to an Edge and we absolutely love it! No more climbing up to get in, and it's much cheaper to fill up with gas. The mileage is also much better overall. I can confidently say that I give this Edge my highest recommendation. The ride is smooth and it hugs the road well. So far, I haven't found any faults with it and I hope I never do because I really love my new crossover Edge.
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Vehicle year: 2010
Only had it a month but I'm really impressed with the ride and highway manners. I bought it in Germany so I rode the autobahn for the first 600 miles, getting 19 mpg while varying the speed between 50-100 mph, with one smooth run up to 125 and back. So far, I'm very happy with my first Ford product. Although there is some BAD orange peel on the rear hatch, it will be repainted by Ford. Overall, I think it's a great car!
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Vehicle year: 2013
The Ford Edge Sport is a capable SUV with impressive acceleration in sport mode. While the ride can be a bit rough due to the 22-inch wheels, the back seats are spacious and comfortable. Despite some minor issues with the driver side door and a faulty sensor, the Edge Sport is a reliable vehicle overall. However, it is important to note that the night visibility is poor and the lights are not up to par. Based on my experience, I would not purchase this SUV again, but it may still be a suitable option for some drivers.
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Vehicle year: 2019
I was originally interested in purchasing a Chevy Equinox or GMC equivalent, but upon closer inspection, I found that the newer models had a lot of wasted space. That's when I decided to test drive the Ford Edge, and I immediately fell in love with it! It's been almost 5 years since I made the switch, and I have no regrets. The Edge has the appearance of an SUV, but it handles like a small sporty coupe. As someone who used to drive trucks, I can attest to the amazing difference in parking and gas mileage. Plus, it has plenty of room for all of my belongings! If I had to nitpick, the only downside would be that the rear doors don't open wide enough at times, which can be impractical.
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Vehicle year: 2016
I have driven almost every available mid-size SUV in the market, and I must say that the Edge Sport is a great contender against luxury mid-size SUVs without the hefty price tag. The acceleration is above average, and the engine noise is better than most in its category. The handling is also better than average in its category. While the interior may not compete with luxury mid-size SUVs like Lexus and Acura, it is still above average compared to others in its price range. However, the panoramic roof is not a great option as if a motor goes out, you'll have to replace the entire roof. Overall, the car feels great in your hands, and the tech options are easy to use. The seats are also comfortable. The only issue I've encountered so far is that the rear shocks only lasted 30k miles before failing. Nonetheless, the all-wheel drive works as designed, and it's there when you need it. If you are in the market, make sure to give it a test drive, and you might be pleasantly surprised.
Are you having problems with your Ford Edge?
Walton Spinka 2024-11-27
Vehicle year: 2010
Hey there! I hope you're doing well. I just wanted to share that I've been having some trouble with my car lately. Unfortunately, it's not drivable even though I spent over $1500 on it. I'm planning to give it one more try to fix it in the summer. It seems like the dealer may have sold me a lemon, but I'm hopeful that we can work something out. Thanks for listening!
Madyson Bernier 2024-11-26
Vehicle year: 2022
I recently drove over 1000 miles on an open highway with no traffic, where the speed limit ranged from 55-70 mph. According to the dashboard, my car's fuel efficiency was between 17 MPG in the city and 21 MPG on a full tank. Unfortunately, on a full tank, the dash read 402 miles until empty, but I was only able to go 385 miles. I used both regular and premium fuel from Shell, but I found it frustrating that gas prices are so high that we have to use premium or plus to get good mileage. It would be great if car manufacturers could design cars that don't require premium fuel.
Elton Daniel 2024-11-25
Vehicle year: 2011
We recently switched from a Lexus 350 to the Edge and were drawn to its sleek appearance and advanced technology, which convinced us to lease it for 3 years. While it drives like a larger car, we did notice some sluggishness due to the AWD weight, so unless you need it for snow, we recommend skipping AWD or opting for the sport model with the larger engine. Unfortunately, we did experience some issues during our first week, such as the rain sensing wiper sensor falling off, which required us to replace the entire windshield instead of just gluing it back on. Additionally, we have encountered some bugs with the Sync system, such as the rear view camera screen occasionally going black and freezing while connecting to Bluetooth. We also found that it does not connect well to a Blackberry, as the dealer informed us that it was designed for an iPhone. Overall, we are enjoying our experience with the Edge and hope that these issues can be resolved.
Marvin Nikolaus 2024-11-22
Vehicle year: 2015
I found the 'Edge' to be quite comfortable during my recent trip from NC to Tennessee. However, I did experience some issues with the rear of the car feeling unstable when navigating through the curves in the Tennessee mountains. Despite having correct air pressure and only 2000 miles on the car, the rear traction was not up to par. Additionally, I found the electronics interface (controlled via the left side lever) to be quite difficult to navigate. While I appreciate the ride comfort, the issues with traction and instability in curves make it unlikely that I would choose to purchase this model.
Humberto Ondricka 2024-11-18
Vehicle year: 2021
In April 2021, I purchased a 2020 Ford Edge Platinum from a Ford dealership in Valdosta, Georgia. Although I did not test drive this particular vehicle, I had previously test driven another Ford Edge at a different dealership. Unfortunately, after driving off the lot, I noticed some issues with the engine, such as a funny buzzing sound and difficulty accelerating. Despite hoping the issues would resolve themselves, they only got worse over time. I took the vehicle to my local Ford dealership, but the service manager told me there was nothing wrong with it. I was frustrated, but a representative from Ford Motor Company helped me schedule a service appointment with the dealership where I purchased the vehicle. After waiting for over two months, I finally had my appointment. The service manager informed me that there was a TSB #21-2081 on the Ford Edge and that they had updated the software as stated on the TSB. He also explained that I needed to drive the vehicle for a week for it to adapt to the new software. Although I was disappointed that the dealership had not done the software update earlier, I appreciated the service manager's help and professionalism. I plan to give the vehicle another chance and hope that the issues are resolved. Thank you for your assistance, Ford Motor Company.