Nissan Murano problems
The Nissan Murano (Japanese: 日産・ムラーノ, Hepburn: Nissan Murāno) is a mid-size crossover SUV manufactured and marketed by Nissan since May 2002 for the 2003 model year, and currently in its third generation.
As Nissan's first crossover SUV for the United States and Canada, the Murano was designed at Nissan America in La Jolla, California, and was based on the Nissan FF-L platform shared with the third generation Altima. The European version of the Murano began sales in 2004.
The Murano was Nissan's only crossover SUV in the United States until September 2007, when the Rogue went on sale. In Canada, the X-Trail had been on sale as Nissan's second car based SUV since 2004 as a model for 2005; it was replaced by the 2008 Rogue at the end of 2007. The Murano is sized between the Pathfinder and the now defunct Xterra (which was replaced by the Rogue as a compact SUV). A convertible variant, the Murano CrossCabriolet, was available for the second-generation model for the model years of 2011 to 2014.
The nameplate Murano derives from the Italian islands of Murano and the namesake Murano art glass for which the islands are widely known.
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Nissan Murano model years
Common Nissan Murano problems
The Nissan Murano, a midsize SUV produced by Nissan, has been praised for its attractive design and impressive lighting elements. However, like any vehicle, it has its share of issues. Here are three of the most common problems reported by Nissan Murano owners:
- Failing engine mounts causing thumping in the floor: More than 180 Nissan Murano owners have reported this issue, which typically arises around 96,000 miles. The sound comes from the engine moving too much, indicating that the engine mounts have failed and need to be replaced.
- Damaged seat adjuster assembly causing noise/rocking movement: Over 140 Nissan Murano owners have reported this problem, which generally appears after 84,000 miles. The damaged seat adjuster assembly can cause the seat to rock back and forth, squeak, or stop adjusting forward, backward, up, or down.
- Air intake tube on the air cleaner box becoming loose: Nearly 40 Nissan Murano owners have reported this issue, which typically arises around 84,000 miles. This problem is related to a recall for 2003 to 2007 models of the Murano, where the air cleaner box or tube can come loose. If your Murano falls within this model year range and has this issue, the repair should be covered by Nissan.
These issues can affect the reliability and overall satisfaction of Nissan Murano owners. It is essential to consider these common problems when considering purchasing a used Murano. Regular maintenance and inspections can help prevent or address these issues, ensuring a more reliable and enjoyable driving experience.
Is the Nissan Murano a reliable car?
The Nissan Murano has scored well on all major reliability ratings over the years. RepairPal gave it a 3.5 out of 5, ranking it 20th out of the 26 vehicles in its segment.
What is the major problem of Murano?
The biggest issue with Muranos is a faulty door handle. As such, it's a relatively easy and inexpensive repair. So if you want a good, reliable SUV crossover, the Nissan Murano is worthy of your consideration.
Why was Nissan Murano discontinued?
The nameplate has been discontinued due to sluggish sales, with the X-Trail taking its place.
Is Nissan Murano expensive to maintain?
The average total annual cost for repairs and maintenance on a Nissan Murano is $507, compared to an average of $521 for compact SUVs and $652 for all vehicle models.
Percentage distribution of complaints by Nissan Murano years
We have researched Nissan problems and analysed all the complaints filed against Nissan Murano cars and compiled the top 5 most problematic Nissan Murano model years:
Below you can see the percentage distribution of known problems by Nissan Murano model years.
Distribution of the number of complaints by Nissan Murano years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Nissan Murano car problems categorized by type of issue
After analysing all complaints related to Nissan Murano , it was concluded that the most common issues with these cars are:
- Seats problems
- Power train problems
- Electrical system problems
- Visibility problems
- Service brakes problems
The graph below shows statistics for all Nissan Murano vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Murano model years
A total of 132 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Murano model years
There were a total of 31 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Murano model years
There were a total of 141 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Murano model years
There were a total of 3 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 5675 complaints about various vehicle components related to the Nissan Murano . Below are the 25 most recent complaints reported for Nissan Murano vehicles.
Latest 25 complaints
Nissan Murano 2007
- Date Of Incident: 2024-10-25
- Date Complaint: 2024-10-27
- VIN: JN8AZ08W87W
- Components: ENGINE,FORWARD COLLISION AVOIDANCE
- Summary: My timing chain/belt is shot, my car started slowing down and I pulled over on the side of the highway.
Nissan Murano 2004
- Date Of Incident: 2024-10-24
- Date Complaint: 2024-10-24
- VIN: JN8AZ08T84W
- Components: SEATS
- Summary: Driver seat front left side has a rocking motion to it. I’ve read a lot of others have found this issue was supposed to be fixed from 2003-2004 and the parts have been updated to address the issue. I am worried my seat movement will create an unsafe driving condition.
Nissan Murano 2020
- Date Of Incident: 2024-10-17
- Date Complaint: 2024-10-23
- VIN: 5N1AZ2BS5LN
- Components: SEAT BELTS
- Summary: Driver seat belt latch starting to stick and not latch properly
Nissan Murano 2020
- Date Of Incident: 2024-10-16
- Date Complaint: 2024-10-17
- VIN: 5N1AZ2CS3LN
- Components: VISIBILITY/WIPER
- Summary: My sunroof exploded but I don't know why. There was no warning. Might have been a rock but I didn't see one. I had the sunroof closed but the fabric cover was open for light. I heard an explosive noise and then glass started raining in. I closed the fabric cover to keep the glass out of the passenger compartment. No real injuries other than a couple of glass shards being sharp. Mostly just got some skin irritation. Some areas on my car have scratched paint and plastic parts. I had my Nissan dealer look at it. They will clean up the glass and replace the sunroof for about $2000. I feel like it should be replaced for free as a warranty item. I also got an estimate from a collision shop for about $7500. There is scratched paint and plastic as well as the headliner certainly has glass in it. Their estimate was much more detailed. Filed an insurance claim today, so hope to have it all fixed up soon.
Nissan Murano 2007
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-07
- VIN: JN8AZ08W57W
- Components: STRUCTURE
- Summary: The contact owns a 2007 Nissan Murano. The contact stated while driving at an undisclosed speed, the contact heard an abnormal rumbling sound coming from the rear end of the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who observed excessive corrosion on the rear sub frame of the vehicle. The contact was informed that the vehicle was not safe to drive because the rear axle could become detached. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 142,000.
Nissan Murano 2015
- Date Of Incident: 2024-09-25
- Date Complaint: 2024-10-04
- VIN: 5N1AZ2MG8FN
- Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM,FORWARD COLLISION AVOIDANCE
- Summary: Car shut off while driving 60 miles per hour on the hwy. Battery light was on but I just had it checked and it was good. Seat belt light was also on but I had mine on and there were no other passengers. The collision light has repeatedly come on and off since I bought the vehicle new.
Nissan Murano 2009
- Date Of Incident: 2024-09-20
- Date Complaint: 2024-09-30
- VIN: JN8AZ18W79W
- Components: STRUCTURE
- Summary: After noticing a noise on the left rear of my car after hitting a pothole, I took my 2009 Nissan MURANO to my local mechanical garage. What was found was a rusted sub frame. Obviously this could have resulted in injuries
Nissan Murano 2021
- Date Of Incident: 2024-09-09
- Date Complaint: 2024-09-25
- VIN: 5N1AZ2CJ0MC
- Components: EXTERIOR LIGHTING
- Summary: The component of the vehicle is the passenger headlight. The vehicle is available for inspection at any time.I was unable to see at night clearly with the use of only one headlight because the other headlight went out. At the time that the headlight went out I was on a 2 Lane Rd. with no street lights and it became very dark and difficult to see.The defect has been confirmed at a Nissan dealership on September 23. The dealership found separation of the assembly, causing the condensation in the passenger side headlight causing it not to work. The vehicle has not been inspected by any other entity, besides the certified Nissan dealership. The system warning message appeared only when the headlight went out.
Nissan Murano 2015
- Date Of Incident: 2024-09-22
- Date Complaint: 2024-09-23
- VIN: 5N1AZ2MG4FN
- Components: POWER TRAIN
- Summary: The contact owns a 2015 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle jerked and hesitated, after which the vehicle lost motive power. The driver was able to pull over to the shoulder of the roadway, where the vehicle was able to restart but was unable to shift into drive or reverse. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the CVT transmission fluid needed to be flushed. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 204,000.
Nissan Murano 2009
- Date Of Incident: 2024-09-11
- Date Complaint: 2024-09-11
- VIN: JN8AZ18W59W
- Components: AIR BAGS
- Summary: The contact owns a 2009 Nissan Murano. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the front passenger air bag failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 94,000.
Nissan Murano 2017
- Date Of Incident: 2024-08-10
- Date Complaint: 2024-09-05
- VIN: 5N1AZ2MG9HN
- Components: STEERING,SERVICE BRAKES
- Summary: Car power steering rack liking bad, car has 46k miles This car should be recalled, is got major issues with power steering rack, in which Nissan didn’t do it right do to parts shortage, this is dangerous for my kids this car can burn any second, if you telling me that car at 46 k has a major power steering leek I would never buy this car, we took our car into Nissan they do not want to fix this, they asking $2100 to fix for what Nissan did when they build a car, this has to be on recall list for all Nissan 2017, , local Nissan is ignoring this problem, we will sue , this is a dangerous problem to have on the car, it will catch a fire eventually, start resolving this to avoid law suits. Nissan is recalling more than 56,000 cars because of power-steering hoses that may leak fluid and potentially lead to fires. Nissan North America said the recall affects the 2013-2014 Murano vehicles. The problem stems from the power-steering hose clamp, which may not adequately secure the hose. That could allow the hose to detach and leak power-steering fluid, the company said. Power-steering fluid leaking onto a hot engine or exhaust pipes could cause a fire, Nissan said.
Nissan Murano 2016
- Date Of Incident: 2024-07-02
- Date Complaint: 2024-08-25
- VIN: 5N1AZ2MG6GN
- Components: UNKNOWN OR OTHER
- Summary: july 2024 traction warning kept appearing on a daily basis. I have pushed Traction off button which both remain on then when car is off (for about 15min or so) then both disappear. However soon afterwards if I keep driving it will appear again - My fear, twice the Traction warning appeared and without putting on Traction off my Vehicle stalled - it was in a frozen state - couldn't move steering wheel -then slowly began moving at 5mph until Traction off was pushed and slowly began running again - but my car does not drive past 65mph on freeway? These are normal streets I'm driving, no pot holes etc. Finally able to get appt with my local mechanic Klipper Automotive for August 30th.
Nissan Murano 2017
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-23
- VIN: 5N1AZ2MG9HN
- Components: STEERING,SERVICE BRAKES
- Summary: This car it was in the garage. I almost never use it only sometimes to go in the store and this cannot happen. The car who passed just 46,000. Steering Rack: Power steering rack and electronic power steering fluid - Power steering is very notchy. Upon inspection of vehicle found power steering rack leaking from the passenger side seal. Recommend replacing rack and bleeding power steering system. The steering wheel is attached to the steering rack by the steering shaft. When the steering wheel is turned, the steering rack interprets the directional input and pushes or pulls the front wheels in the desired direction. The steering rack is secured to the chassis.
Nissan Murano 2011
- Date Of Incident: 2024-08-12
- Date Complaint: 2024-08-22
- VIN: JN8AZ1FY2BW
- Components: STRUCTURE,UNKNOWN OR OTHER
- Summary: Hi i see this vehicle had a recall campaign previously under notice P1261/NTB12-003/NTB14-076. This campaign includes the replacement of the links and other items under this campaign. This vehicle is a convertible and the top frame is once again damaged due to the same recall for links. I recently took the vehicle to Lorenzo Nissan as the top is not working. They advised the frame links are bound, and the frame needs to be replaced. As this was covered under previous recall, the recall is obviously not adequate.
Nissan Murano 2010
- Date Of Incident: 2024-07-30
- Date Complaint: 2024-08-12
- VIN: JN8AZ1MU3AW
- Components: POWER TRAIN
- Summary: The transmission is failing and I recently found out there had been a recall on the CVT transmission and I would like to get it fixed by the company.
Latest 5 recalls Nissan Murano
The National Highway Traffic Safety Administration (NHTSA) has issued 48 recalls for different components of the Nissan Murano.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Nissan Murano 2020
- Report Received Date: 2021-05-27
- Manufacturer: Nissan North America, Inc.
- Components: SUSPENSION:REAR:AXLE:SPINDLE
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
- Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
- Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
- Model: Nissan Murano 2020
- Report Received Date: 2021-03-11
- Manufacturer: Nissan North America, Inc.
- Components: STEERING:LINKAGES
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano vehicles. The left and/or right-hand transverse link may not have been manufactured correctly, which could result in it separating from the ball joint.
- Consequence: Ball joint separation can cause a loss of vehicle control, and increase the risk of a crash.
- Remedy: Nissan will notify owners, and dealers will inspect the transverse link's lot codes, and if necessary, replace them and perform a vehicle alignment, free of charge. Owner notification letters were mailed on May 6, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC797.
- Model: Nissan Murano 2017
- Report Received Date: 2019-11-08
- Manufacturer: Nissan North America, Inc.
- Park Out Side: 1
- Park Out Side: 1
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
- Consequence: A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.
- Remedy: Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1-800-867-7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
- Model: Nissan Murano 2015
- Report Received Date: 2019-11-08
- Manufacturer: Nissan North America, Inc.
- Park Out Side: 1
- Park Out Side: 1
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
- Consequence: A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.
- Remedy: Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1-800-867-7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
- Model: Nissan Murano 2016
- Report Received Date: 2019-11-08
- Manufacturer: Nissan North America, Inc.
- Park Out Side: 1
- Park Out Side: 1
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2015-2018 Nissan Murano, 2016-2018 Nissan Maxima, and 2017-2019 Nissan Pathfinder and Infiniti QX60 vehicles. These vehicles were previously recalled and unrepaired, or inspected and determined to not need a repair, under recall number 18V-601. In addition, this recall expands the previous population. The Anti-lock Brake System (ABS) actuator pumps may allow brake fluid to leak onto an internal circuit board.
- Consequence: A brake fluid leak on the circuit board may result in an electrical short, increasing the risk of a fire.
- Remedy: Nissan will notify owners, and dealers will replace the ABS actuator, free of charge. Owners will receive a second notice when remedy parts become available, currently expected to be during summer 2020. Owners may contact Nissan customer service at 1-800-867-7669. Note: If the ABS warning light remains illuminated for more than 10 seconds after engine start up, owners are advised to park the vehicle outdoors away from other vehicles or structures and to not drive the vehicle.
Latest negative Nissan Murano car reviews
Latest positive Nissan Murano car reviews
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Vehicle year: 2022
I'm thrilled to share that the 2021 Murano is my first Nissan vehicle and it has exceeded my expectations! The driver's seat is incredibly comfortable and supportive, making it a joy to drive. Even the rear seats are spacious and comfortable, making long drives a breeze. What's more, I consistently get better fuel economy than the EPA estimates, averaging 8.2L/100 km on the highway and even achieving 7L/100 KPH on a 700 km trip with the cruise set at 100 KPH. I'm truly impressed with the Murano's performance, especially considering it's a 6 cylinder vehicle without any turbo, hybrid, or cylinder deactivation. The 20To date, I have logged over 42,000 km of worry-free driving. I have only had the prescribed oil changes and inspections as recommended by Nissan. Only time will tell the reliability and durability of this vehicle. So far, I would definitely give it a 5-star rating and I am 100% satisfied with my experience.
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Vehicle year: 2021
We are thrilled to have leased the 2020 Nissan Murano Platinum! Interestingly, the monthly leasing costs for the Murano range (from S to SL to SV to Platinum) are quite similar, despite the significant differences in their purchase prices. We ultimately decided on the Platinum Murano, which is packed with attractive features, for only about $30 more per month than the stripped-down SL or SV that we initially considered. The key features that we love include the spacious cargo area, comfortable ride, user-friendly electronics, and easy-to-master safety features (such as sonar, cameras, lane and speed controls). While we don't need towing capacity, great acceleration, or sports car handling in our SUV, the new Murano is a significant upgrade over our previous leased vehicle (Infiniti QX50) for slightly less money per month.
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Vehicle year: 2018
I am thrilled to share my experience with my third Murano, a beautifully equipped ride that exudes high style. The 2018 model feels incredibly smooth and offers solid maneuverability, thanks in part to the 20 inch tires that make it feel like you're floating on air. I upgraded to the platinum model for the added safety features, including Apply.play.SOS safety communication and lane change alert, as well as front end collision warning. The interior silver trim is a stunning touch that makes it feel like you're stepping into a spaceship. This car is fast and reliable, making it the perfect choice for navigating tough traffic situations. I have complete confidence in this vehicle and wouldn't drive anything else. The only area for improvement is the collision sensor front bumper, which can fail to work if snow gets on it, just when you need it most.
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Vehicle year: 2007
When my husband's company changed their policy on taking company vehicles home, I had to sell my 350Z and go back to driving an SUV. After test driving several SUVs, I decided on the Murano. I am happy to report that my Murano has performed exceptionally well during the recent major storms we experienced here in Denver. I feel very comfortable driving it in the snow. I chose the SE model because I prefer a firmer ride without feeling like I am driving a truck. The ride is very quiet and smooth. The cup holders are nice and deep, and they hold my Venti-sized drinks perfectly.
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Vehicle year: 2011
I can tell you really enjoy your cars! Your 2009 Murano SL sounds like it was a great ride, and it's wonderful to hear that you're even happier with your new 2011 SL model. Thanks for sharing your experience with us!
Are you having problems with your Nissan Murano?
Stanley Hahn 2025-04-02
Vehicle year: 2006
Hi there! I hope you're doing well. I just wanted to let you know that we've noticed some weak support on the driver's seat in this vintage of Murano. If you take a look at the chat area, you'll see what I mean. Unfortunately, the part needed to fix this issue costs $900, and you'll still need to pay for installation or labor. Let me know if you have any questions or concerns!
Lester West 2025-03-27
Vehicle year: 2004
Hi there! I hope you're doing well. I wanted to share my experience with my 2004 Murano SL AWD that I purchased back in 2008 with only 34K miles. At the time of purchase, I also opted for an extended warranty for 7/100000 and had all of my services performed at the Nissan dealership. While under warranty, a few items were fixed, including the driver seat (a known problem), 2 engine mounts, an oil gasket, and a tire rod. Recently, at 102K miles, I had to replace an engine seal for $300. During a fuel consumption test, it was detected that the engine was burning 1 qt of oil every 1K miles. Unfortunately, last week, I had to tow my Murano to the dealership because the rear differential disintegrated. The cost to fix it was $2300. However, when the dealer replaced the rear differential, they noticed that the transfer case was also ruined, which brought the total cost of repair to $3500. While this was a frustrating experience, I wanted to share it with you so that you can make an informed decision. Thanks for listening!
Jaden Kirlin 2025-03-25
Vehicle year: 2003
I recently purchased an 03 Murano with 62k miles on it. It's a beautiful car with lots of features and pretty good MPG. Unfortunately, within a month or two, I experienced an issue commonly referred to as the 'bunny hop.' In stop-and-go traffic, I noticed that the acceleration was sluggish and unresponsive after each complete stop, creeping along at a couple of mph. However, after reading other reviews, I realized that I am not alone in experiencing this issue. While it was concerning, I ultimately decided to part ways with my beloved Murano due to safety concerns. It's important to prioritize safety on the road and I encourage others to do the same.
Julian Quigley 2025-03-25
Vehicle year: 2004
At 72,000 miles, the transfer case cracked, resulting in a $4,100 repair. It is unacceptable for a vehicle of this caliber to require such a costly repair before reaching 100,000 miles. Nissan's customer service was unhelpful and condescending. As a result, I have decided to never purchase a Nissan vehicle again. This is the second time I have purchased a lemon from Nissan, and I am thoroughly disappointed. Despite issuing a technical service bulletin on how to fix the transfer case, Nissan failed to issue a recall. It is important for companies to prioritize building customer relationships, as repeat customers are what keep businesses thriving. Nissan should take note of this before it's too late.
Hugh Schultz 2025-03-23
Vehicle year: 2022
At just 13k miles, my 2020 Murano experienced a serious issue where it would not go in park or reverse. Despite having a warranty that covers towing, we were disappointed to find no assistance locally at the dealer or with the towing number. This is unacceptable. The mechanic at Nissan confirmed that an all new gear assembly is required, which is concerning and has left me questioning the reliability of this car. Moving forward, I hope that Nissan can provide a more accessible emergency towing number without the need for a computer. As a result of this experience, I am hesitant to purchase another Nissan vehicle. It is clear that improvements need to be made to ensure customer satisfaction and safety.