2011 Mercedes-benz Sprinter 3500 problems

General information about Mercedes-benz-Sprinter 3500
Overview of popular issues
Recalls list

The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.

In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.

First generation (1995–2006, T1N)

Europe

The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.

The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).

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Common 2011 Mercedes-benz Sprinter 3500 problems

Based on the search results, the 2011 Mercedes-Benz Sprinter 3500 is known to have several common problems that can affect its reliability.

Injector Issues or "Black Death": This problem is caused by a copper seal ring that fails between the injector and the cylinder head, allowing combustion gasses to leak and create a black tar and coal-like material to accumulate over the fuel injectors. The repair involves removing the injector and replacing the copper seal ring. The cost of this repair depends on the severity of the damage.

Glow Plug Failure: This problem is caused by a faulty glow plug, which can prevent the engine from starting or cause it to run poorly. The repair involves replacing the faulty glow plug with a new one. The cost of this repair depends on the number of glow plugs that need to be replaced.

Broken Exhaust Flex Pipe: This problem is caused by a broken exhaust flex pipe, which can result in a loud noise while driving. The repair involves replacing the broken exhaust flex pipe with a new one. The cost of this repair depends on the length and type of exhaust flex pipe that needs to be replaced.

Start Count Down: This problem is caused by a faulty starter motor, which can result in a countdown from 9 (or 16) remaining starts before the starter motor needs to be replaced. The repair involves replacing the faulty starter motor with a new one. The cost of this repair depends on the type of starter motor that needs to be replaced.

Losing Power or Limp Mode: This problem is caused by a faulty engine control unit (ECU) or a problem with the engine's sensors. The repair involves diagnosing and fixing the underlying problem. The cost of this repair depends on the severity of the damage.

DEF Heater Failure: This problem is caused by a faulty diesel emission fluid (DEF) heater, which can prevent the engine from starting or cause it to run poorly. The repair involves replacing the faulty DEF heater with a new one. The cost of this repair is around $1500.

Turbo Resonator "Oil Leak" or Air Leak: This problem is caused by a faulty turbo resonator, which can result in an oil leak or an air leak. The repair involves replacing the faulty turbo resonator with a new one. The cost of this repair depends on the type of turbo resonator that needs to be replaced.

These common problems can affect the reliability of the 2011 Mercedes-Benz Sprinter 3500 and can result in costly repairs. It is important for owners of this vehicle to be aware of these issues and to have them addressed promptly to avoid further damage and to ensure the safe and reliable operation of the vehicle.

2011 Mercedes-benz Sprinter 3500 complaints

The NHTSA has received 0 complaints about various vehicle components related to the 2011 Mercedes-benz Sprinter 3500.

You can leave your car complaint via the special form below.

2011 Mercedes-benz Sprinter 3500 recalls

The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2011 Mercedes-benz Sprinter 3500.

2017-07-28

Manufacturer: Daimler Vans USA, LLC
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.

2016-02-10

Manufacturer: Daimler Vans USA, LLC
Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Summary: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

2014-11-05

Manufacturer: Cummings Mobility Conversion & Supply
Components: EQUIPMENT ADAPTIVE/MOBILITY
Summary: Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

2011-03-30

Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER
Components: SEAT BELTS
Summary: MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS.
Consequence: IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.
Remedy: MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.