2017 Mercedes-benz Sprinter 3500 problems
The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.
In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.
First generation (1995–2006, T1N)
Europe
The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.
The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).
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Common 2017 Mercedes-benz Sprinter 3500 problems
Based on the information provided in the sources, here are the common problems with the Mercedes-Benz Sprinter 3500 2017 model based on complaints from owners:
- Faulty DEF Heater:
- The 2020 model and newer Sprinters commonly experience issues with the DEF heater. When the heater element burns out, the engine light comes on, especially in colder climates. Ignoring this issue can lead to an active start countdown.
- Broken Exhaust Flex Pipe:
- This problem is prevalent in the 2007 or the 906 chassis with the V6 OM642 diesel engine. Leaks from the exhaust flex pipe can melt nearby wiring, causing the engine to shut off and not restart, initiating a countdown.
- No Start Count Down Dep-Counter:
- Models from 2010 and newer with Bluetec may start counting down remaining start cycles due to issues related to DEF/Adblue components. It is crucial to diagnose the van before it reaches the last few remaining start cycles.
- Clogged DPF:
- The Diesel Particular Filter (DPF) in Sprinters can get clogged, leading to restrictions in exhaust flow. If the ash builds up inside the DPF, it may not burn out, causing power loss and the need for replacement.
- Issues Preventing DPF Regeneration:
- Faulty temperature sensors, swirl flap motors, EGR valves, or running issues can prevent the DPF from regenerating properly, resulting in severe exhaust restrictions and power loss.
- Reduced Power / Limp Mode:
- Sprinters have a Limp Mode to protect the engine from damage. Factors like faulty EGR valves, oxygen sensors, intercooler hoses, or actuators can trigger Limp Mode, reducing engine power.
- Oil Cooler Leaks:
- Common in models with the OM642 engine, oil cooler leaks occur at the seals, requiring significant disassembly for repair. Upgraded seals made from Viton have increased durability but can still be costly to fix.
- Glow Plug Problems:
- Glow plugs in Sprinters can fail over time, with potential breakage in the cylinder head. Special tools may be needed for extraction, and pricing varies based on the engine and year.
- Injector Issue or Black Death:
- The deterioration of copper seal rings in injectors can lead to combustion gas leaks, causing black tar accumulation. Neglecting to replace seals can result in injector removal or replacement.
These common problems with the Mercedes-Benz Sprinter 3500 2017 model highlight various issues that owners may encounter, emphasizing the importance of regular maintenance and prompt attention to any warning signs to ensure optimal performance and longevity of the vehicle.
2017 Mercedes-benz Sprinter 3500 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Sprinter 3500 problems, we found that the most common problems with these 2023 model year vehicles are:
- Electronic stability control (esc) problems
- Wheels problems
- Service brakes problems
- Vehicle speed control problems
- Structure problems
The graph below shows statistics for all 2017 Mercedes-benz Sprinter 3500 vehicle components and the number of complaints received.
2017 Mercedes-benz Sprinter 3500 complaints
The NHTSA has received 24 complaints about various vehicle components related to the 2017 Mercedes-benz Sprinter 3500.
2023-08-25
STRUCTURE PROBLEM
- Date Of Incident: 2023-07-28
- VIN: WDAPF4CC8H
- Components: STRUCTURE
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 25 MPH, he had to brake abruptly, due to an animal crossing the roadway. Then he heard a loud sound coming from underneath the vehicle, when he took his foot off the brake. . The contact pulled over to the side of the road and saw the water tank had fallen to the ground. The vehicle was taken to an independent mechanic where the water tank was firmly re-attached to the RV. The manufacturer was notified of the failure, but has to date denied responsibility for inadequately attaching the water tank to its RVs. The failure mileage was 49,500.
2023-08-21
VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-07-23
- VIN: WDAPF4CC7H9
- Components: VEHICLE SPEED CONTROL,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: The ESP and ABS warning lights went on suddenly after what sounded like a thud. The car had not run over anything. There was some initial brief chattering of the break pedal, and that subsided. The car was not near a suitable and available repair shop at the time. It was driven to complete a trip. There were several instances of break pedal chattering that led concern about the controllability of the vehicle. During the trip, it was taken to a brake shop, and the technicians felt it was likely safe to drive. Eventually after the servicing dealer first replaced the front speed sensors, the ESP unit was found to be shorted. This event is of concern because the speed sensors on the rear have been replaced on recall and the front speed sensors have been granted an extended warrantee. Both feed into the ESP unit that failed. It seems possible the previously suspect parts may have damaged the ESP unit. There appears to be a safety issue with faulty break performance in this situation. The vehicle only had about 13,000 miles on the odometer. at the time of the event. Service an repair records are available upon request
2023-07-03
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-06-26
- VIN: WDAPF4CC5H9
- Components: UNKNOWN OR OTHER
- Summary: The front left wheel cover shifted and nearly sheared off the tire valve stem. Had this happened while we were on the road, the tire would have had a very fast deflate/explosion. This would have put the 24ft. RV into an uncontrollable nose-dive and possible crash situation. The nearly-sheared valve stem was discovered by technicians while we were having routine maintenance done at the authorized Mercedes dealership. They removed the tire and replaced the valve stem. We were told by the Service Manager that this usually happens to the rear dual wheels, not the front. We have had zip ties put on to keep the wheel "hubcaps" (beauty rings) on the wheels because they are notorious for flying off. There are no warning lights etc. to indicate any wheel issues. This RV (Sprinter) has been in to authorized Mercedes Sprinter dealership for regular service over the past 4 years and only this time (June 26, 2023) was the problem discovered. The Mercedes Service Dept. in Eugene is the only technicians this RV has been in contact with. They seem to be aware that this "sheering" of valve stems is a reoccurring problem with Sprinters.
2023-06-28
VEHICLE SPEED CONTROL,SERVICE BRAKES PROBLEM
- Date Of Incident: 2023-05-30
- VIN: WDAPF4CC0H9
- Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
- Summary: I'm getting wheel sensor errors and the vehicle goes into limp mode and disables the cruise control, even after replacing the sensors. Very frustrated with this dangerous situation!
2023-05-23
TIRES PROBLEM
- Date Of Incident: 2022-10-05
- VIN: 8BNPF4CC1HE
- Components: TIRES
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated that on two separate occasions while driving at undisclosed speeds, the vehicle started shaking and the contact heard a loud sound coming from the vehicle. The contact veered off the roadway and noticed that the hub cap had detached from the wheel. The contact stated that he was not aware that the inside tire had deflated. The contact then stated that he removed the hubcap from the road and continued driving to the nearest tire shop where it was diagnosed that rear driver’s side inside tire was deflated and needed to be replaced. The vehicle was repaired. The contact stated that on another occasion the vehicle was taken to the dealer for service, where the two rear passenger’s side tires were rotated, and the contact retrieved the vehicle however, while driving at an undisclosed speed, the vehicle failed to operate as needed. The contact pulled over to the nearest service station where it was inspected and the contact was informed that the two rear passenger’s side valve stem were entangled in the hub caps and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 26,000.
2021-08-24
STEERING PROBLEM
- Date Of Incident: 2021-02-28
- VIN: wdapf4cc4hp
- Components: STEERING
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 20V663000 (Steering) however, the part to do the recall repair was unavailable. The dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
2021-07-29
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2021-07-29
- VIN: WDAPF4CC2H9
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2021-07-27
WHEELS PROBLEM
- Date Of Incident: 2019-07-01
- VIN: WDAPF4CC1H9
- Components: WHEELS
- Summary: The contact's parents own a 2017 Mercedes-Benz Sprinter 3500. The contact stated that his parents had experienced multiple flat tire failures with various tires on the vehicle. An independent mechanic discovered that there were multiple cracks on three of the rims on the vehicle. Due to that discovery, his parents had all six tires and rims replaced on the vehicle. Recently, the contact discovered that the driver’s side inner tire had blown out after parking the RV. The contact called for emergency assistance and had the tire replaced. On a separate occasion, the contact noticed after parking the vehicle, the rear passenger’s side outer tire was flat. The contact again called for emergency assistance and while the tire was being replaced, it was discovered that the sidewalls had all fallen apart inside the tire. The vehicle was not diagnosed nor repaired. The contact believed that the cause of the tire failures was related to the rims on the vehicle. Neither the manufacturer nor the dealer was notified of the failure. The failure mileage was 8,100.
2021-07-07
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2021-07-07
- VIN: WDAPF4CC6H9
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but was unable to provide a date when parts would be available. The contact had not experienced a failure. Vin tool confirms parts not available.
2021-06-01
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2021-04-08
- VIN: WDAPF4CC6H9
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving at 65 MPH, the cruise control disengaged as the ABS and ESP warning lights illuminated. The contact pulled the vehicle over and read the owner's manual to get information on the failure. Upon restart, the check engine warning light illuminated. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The manufacturer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 5,500. Vin tool confirms parts not available.
2021-05-24
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2021-05-24
- VIN: WDAPF4CC4HP
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
2021-04-12
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2021-01-02
- VIN: 8BNPF4CC7HE
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT MERCEDES-BENZ OF SAN JOSE SERVICE CENTER LOCATED AT 3000 E. CAPITOL EXPY SUITE A, SAN JOSE, CA 95148, (408) 214-3009) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
2021-04-12
STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2021-04-02
- VIN: WDAPF4CCXH9
- Components: STRUCTURE,UNKNOWN OR OTHER,FUEL/PROPULSION SYSTEM
- Summary: SIDE ENTRY DOOR OPENED TWICE WHILE DRIVING. 1ST WE THOUGHT WE DIDN'T CLOSE IT RIGHT, BUT I CHECKED AND DOOR HAD LOCKS ENGAGED. THE 2ND TIME THAT DOOR OPENED UP, I PULLED OVER AND CHECKED AND ENGAGED ALL LOCKS ON DOOR AND THEN PUSHED IT A BIT AND TO MY SURPRISE THE DOOR OPENED UP! IT TURNS OUT THE SCREWS WERE LOSE SO THE LOCKS WERE NOT ENGAGING. SO I TIGHTENED THEM UP WITH THE DRILL AND PROBLEM SOLVED. THIS IS AN RV AND IT IS DRIVEN MANY MILES AND ON BUMPY ROADS SO THE SCREWS WILL LOOSEN UP CAUSING THE DEADBOLT LOCKS NOT TO ENGAGE PROPERLY. 2ND ISSUE, HOLES UNDERNEATH BED DESIGNED TO ALLOW SLIDEOUT ROLLERS TO EXTEND BED IS A SAFETY CONCERN AS GAS FUMES ENTER THE RV.*DT
2021-03-16
WHEELS PROBLEM
- Date Of Incident: 2021-02-10
- VIN: WDAPF4CCXH9
- Components: WHEELS
- Summary: WE ARRIVED HOME AFTER A SHORT TRIP, PARKED THE VEHICLE AND DIDN'T SEE IT UNTIL THE NEXT MORNING. WE THEN FOUND THAT BOTH LEFT REAR TIRES WERE FLAT. AIRED THEM UP AND DROVE TO DISCOUNT TIRE WHERE WE WERE INFORMED THAT BOTH RIMS WERE CRACKED AT THE EXACT SAME WELD. THE TIRES WERE IN PERFECT CONDITION: NO BLESS, BUBBLES, OR MARKS. MERCEDES BENZ REFUSED TO WARRANTY OR REPLACE THE RIMS. WE NOW SEE THERE IS A RECALL PENDING ON AN ESP FOR THE REAR TIRES - WE BELIEVE THAT ARE CONNECTED ISSUES.
2020-10-14
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES PROBLEM
- Date Of Incident: 2020-10-12
- VIN: WDAPF4CC6H9
- Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
- Summary: OUR 2018 CLASS C TIFFIN WAYFARER IS BUILT ON THE 2017 MERCEDES SPRINTER 3500 CHASSIS. AT 17,380 MILES, WITH NO WARNING, WHILE MOVING, THE VEHICLE BEGAN BANGING, LURCHING AND SPED UP. ALL THIS OCCURRED WHILE ATTEMPTING TO GO THROUGH A CITY STREET INTERSECTION. TO STOP THE VEHICLE FROM THIS ERRATIC MOTION, I IMMEDIATELY SWITCHED IT OFF AND COASTED TO THE SIDE. HAD THERE BEEN A VEHICLE OR PERSON DIRECTLY IN FRONT OF ME, THERE IS NO QUESTION THAT I UNFORTUNATELY WOULD HAVE HIT THEM AS THE VEHICLE SPED UP EVEN WITH BRAKES APPLIED. I RESTARTED THE VEHICLE AND MOVED IT OUT OF THE INTERSECTION. MULTIPLE ERROR AND WARNING LIGHTS CAME ON THE DASH. WITH ONLY THREE MONTHS REMAINING ON THE WARRANTY, MERCEDES HAD THE VEHICLE TOWED TO A DEALERSHIP WHO HAS JUST INFORMED ME THE FAILURE WAS CAUSED BY THE LEFT REAR WHEEL SPEED SENSOR WHICH THEY REPLACED. THERE ARE FOUR OF THESE SENSORS NONE OF WHICH SHOULD HAVE FAILED WITH THIS LOW MILEAGE. WHEN WILL THE OTHER THREE FAIL? WHAT RISK OF ACCIDENT OR INJURY WILL THEIR POTENTIAL FAILURE CAUSE? THIS IS A MAJOR CONCERN. APPARENTLY MERCEDES IS WELL AWARE OF THESE SENSOR FAILURES AS THE SERVICE AGENT SUGGESTED THIS AS A PROBABLE CAUSE WHEN I DESCRIBED THE PROBLEM AND REASON FOR HAVING THE VEHICLE TOWED IN. I DO NOT BELIEVE MERCEDES HAS NOT ISSUED A RECALL OR EXTENDED THE WARRANTY ON THESE WHEEL SPEED SENSORS. IN MY OPINION, MERCEDES SHOULD DEFINITELY REMEDY THESE FAILURES WITH BETTER PARTS AND WARRANTY SO AS NOT TO CAUSE RISK OF ACCIDENT OR INJURY. I ASKED FOR THE FAILED PART, BUT WAS TOLD MERCEDES HAS THE DEALER SEND THE PARTS TO THEM.*DT CONSUMER STATED REAR SENSORS AND MOISTURE BEING INVESTIGATED AND FEELS THAT IS NOT THE CAUSE. SERVICE TECH FEELS IT IS A FAULTY PART OR DESIGN. NEW REPLACEMENT SENSOR HAS BEEN REPLACED BUT FAILED AFTER 45 MILES. FRONT SPEED SENSORS ALSO FAILED.*JB
2020-10-01
VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES PROBLEM
- Date Of Incident: 2020-08-27
- VIN: 8BNPF4CC3HE
- Components: VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
- Summary: RMP SENSOR FAILED CAUSING VEHICLE TO LOSE ANTI LOCK BRAKES, TRACTION CONTROL AND CRUISE CONTROL. PLUS FORCED VEHICLE INTO LIMP MODE SO IT WOULD BARELY MOVE TO REST AREA TO CALL FOR ASSISTANCE. I'VE BEEN TO THREE DEALERSHIPS WITH THIS ISSUE AND THEY ARE ALL VERY AWARE THAT THESE FAULTY SENSORS EXIST. THEY HAVE BEEN AND ISSUE FOR YEARS PUTTING 100S IF NOT THOUSANDS OF SPRINTER OWNERS AT EXTREME RISK WITH LOSS OF ANTI LOCK BRAKES AND TRACTION CONTROL AT THE SAME TIME. MERCEDES BENZ NEEDS TO CORRECT THIS FAULTY PART AND RECALL ALL VEHICLES AND FIX
2020-08-02
SERVICE BRAKES PROBLEM
- Date Of Incident: 2020-07-31
- VIN: WDAPF4CC2G9
- Components: SERVICE BRAKES
- Summary: TRAVELING ON I-95 WITH THE CRUISE CONTROL SET AT 70 MPH. SUDDENLY THE VEHICLE DECELERATED AND THREE WARNING LIGHTS (ABS, TRACTION & THE ACCELERATION SKID CONTROL / ELECTRONIC BRAKING ASSIST) CAME ON THE DASH. THE VEHICLE FELT SLUGGISH AND THE CRUISE CONTROL WOULD NO LONGER WORK. THERE ARE ONLY 21,200+ MILES ON THE VEHICLE AND THIS WAS A VERY DANGEROUS SITUATION FOR MY FAMILY AND I WHILE TRAVELING ON THE INTERSTATE.
2020-04-30
WHEELS PROBLEM
- Date Of Incident: 2020-02-12
- VIN: WDAPF4CC8H9
- Components: WHEELS
- Summary: I PURCHASED A 2017 RV (17,00 MI) MERCEDES BENZ CHASSIS IN DEC 2019 AND IN FEB 2020 WHILE DRIVING HOME FROM A CAMPING TRIP (55 MPH HIGHWAY) THE WARNING LIGHT COME ON AND VEHICLE WAS SURGING. I LOOKED UP THE ISSUE (WHEEL SENSOR FAILURE) AND SLOWLY DROVE HOME. GOT APP WITH MB DEALER AND REAR SENSOR REPLACEMENT MADE UNDER WARRENTRY. I TALKED WITH PREVIOUS OWNER AND WAS GIVEN THE HISTORY OF REAR WHEEL SENSOR FAILURES WITH THIS RV. BELOW IS HIS RECORD NOV 2018 (12,00 MI) BOTH REAR WHEEL SENSOR FAILURES AND REPLACED. APRIL 2019 REAR WHEEL SENSOR FAILED AND REPLACED. JULY 2019 ONE SENSOR FAILED AND REPLACED. I HAVE READ WHERE THIS HAS BEEN A CONTINUED FAILURE ISSUE WITH MB WHEEL SENSORS. PLEASE LOOK INTO THIS ISSUE AND GET MB TO CORRECT THE PROBLEM. THANK YOU
2020-03-26
ELECTRICAL SYSTEM,WHEELS PROBLEM
- Date Of Incident: 2020-03-20
- VIN: 8BNPF4CC2HE
- Components: ELECTRICAL SYSTEM,WHEELS
- Summary: WHEEL SPEED SENSOR FAILURE. ABS, TRACTION CONTROL SIT DOWN UNTIL REPLACED SENSOR.
2020-01-01
STRUCTURE PROBLEM
- Date Of Incident: 2019-09-06
- VIN: WDAPF4CC4H9
- Components: STRUCTURE
- Summary: BODY PARTS ARE FALLING OF FOR RUNNING BOARDS, PARTS HAVE FALLEN OFF ON THE HIGHWAY AND HIT OTHER VEHICLES. DEALER UNABLE TO FIND PARTS TO RESOLVE ISSUE.
2019-07-09
WHEELS PROBLEM
- Date Of Incident: 2019-05-29
- VIN: WDAPF4CC6H9
- Components: WHEELS
- Summary: I HAVE A 2018 THOR SIESTA MOTOR HOME BUILT ON A MERCEDES BENZ 3500 CHASSIS. I WENT ON A 6700 MILE CROSS COUNTRY TRIP AND UPON RETURN FOUND THE FRONT PASSENGER TIRE FLAT. A LOCAL SHOP DISCOVERED THAT THE RIM WAS LEAKING AIR FROM A BAD WELD SPOT/CRACK ON THE INSIDE. I REPLACED THE RIM BACK ON MAY 27, 2019. I THEN WENT ON A 1000 MILE ROUND TRIP AND THE FOLLOWING DAY I NOTICED ANOTHER FLAT TIRE THIS TIME ON THE INSIDE REAR DUAL ON THE PASSENGER SIDE. MY LOCAL SHOP CONFIRMED THE SAME ISSUE WITH A WELD/CRACK ON THE INSIDE OF THE RIM ON MAY 29, 2019. I HAD TO REPLACE THAT RIM ALSO. BOTH TIMES I NOTICED THE FLAT TIRES AFTER PARKING THE VEHICLE UPON RETURNING FROM LONG ROAD TRIPS. ON THE SECOND WHEEL REPLACEMENT, I WAS SHOWN WHERE THE LEAK WAS DETECTED WHICH WAS AT THE CORNER OF THE INSIDE WELD SPOT. THERE ARE 8 WELD SPOTS ON THE INSIDE OF EACH RIM. EACH TIME THERE WAS AIR LEAKING AT THE SITE OF A WELD SPOT. I CALLED MY LOCAL MERCEDES BENZ DEALERSHIP TO INQUIRE IF THERE WAS A REPORTED ISSUE FROM THE FACTORY AND WAS TOLD NO. I THEN CALLED MY MOTOR HOME DEALERSHIP WITH THE SAME INQUIRY AND WAS TOLD THAT THEY HAVE NOT BEEN MADE AWARE OF ANY SUCH ISSUE.
2019-04-12
WHEELS PROBLEM
- Date Of Incident: 2019-04-11
- VIN: WDAPF4CC1H9
- Components: WHEELS
- Summary: THIS IS A FOLLOW-UP TO MY COMPLAINT OF AUGUST 27 2018, NHTSA NUMBER 11122749. I PREVIOUSLY REPORTED THE DATES AND CIRCUMSTANCES OF 3 WHEEL (RIMS) FAILURES DUE TO A CRACKED WELD WHERE THE TWO PIECES OF THE RIM ARE JOINED, CAUSING AIR TO LEAK AND TIRES TO DEFLATE. ON APRIL 12, 2019, I HAD ANOTHER FLAT TIRE DUE TO THE SAME REASONS AS STATED IN MY PREVIOUS REPORT, A WELD IN THE RIM THAT FAILED TO HOLD AIR. THUS FAR, FOUR OF THE SEVEN WHEELS/RIMS ON MY VEHICLE HAVE FAILED OVER AN 8 MONTH PERIOD AND 6500 MILES. DURING MOST OF THIS PERIOD THE VEHICLE WAS IN STORAGE. I DISCOVERED ALL THE PROBLEMS DURING MORNING AIR PRESSURE CHECKS AFTER DRIVING THE PREVIOUS DAY. I HAVE NO IDEA HOW MUCH DAMAGE COULD HAVE BEEN SUSTAINED TO THE TIRES WHEN THEY WERE AT 61PSI AT THE START OF ONE DAY AND AT 30PSI THE NEXT MORNING AFTER A 400 PLUS MILE DRIVING DAY. THEY WERE ALL SLOW LEAKS THAT MANIFESTED THEMSELVES AFTER A DAY OF DRIVING. THE VEHICLE WAS PURCHASED NEW IN NOVEMBER, 2018. IT IS A 2018 WINNEBAGO VIEW ON A 2017 SPRINTER CHASSIS.
2019-03-22
AIR BAGS PROBLEM
- Date Of Incident: 2019-03-20
- VIN: WDAPF4CC6G9
- Components: AIR BAGS
- Summary: THE RECALL HAS BEEN EFFECT SINCE 2013. AND YOUR NOTIFING MY NOW IN 2019 !?! WHAT'S WRONG WITH YOU PEOPLE!!
2019-03-10
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2019-03-09
- VIN: WDAPF4CC1H9
- Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
- Summary: SPRINTER COMPLETELY LOST ELECTRICAL POWER, ENGINE AND DRIVE TRAIN PROPULSION. THE TACH AND SPEEDOMETER FROZE IN PLACE AT 2500 RPM AND 15MPH. 60 SECONDS PASSED AND THE DASH LIGHTS BLINKED AND THEN ALLOWED ME TO RESTART VEHICLE. IT WAS LIKE THE SYSTEM RE-BOOTED ITSELF. LUCKILY I WAS NOT AT SPEED OR IN A DRIVING LANE WHEN THIS HAPPENED. I HAD JUST FILLED THE TANK WITH DIESEL, MY DEF WAS AT 80% FULL AND I WAS DEPARTING THE SERVICE STATION. I WAS ABLE TO START VEHICLE AND RETURN HOME, 10 MILES. WHEN I ATTEMPTED TO RESTART THE VEHICLE AT HOME THE STARTER MADE A GRINDING NOISE AND THE MB DEALERSHIP HAS HEARD THE SAME NOISE. CALLLED MERCEDES SPRINTER HOTLINE AND GOT THE SPRINTER TOWED TO THE DEALERSHIP. *DT CONSUMER CONTACTED MANUFACTURER FOR THE SERVICE CALL.*JB
2017 Mercedes-benz Sprinter 3500 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 9 recalls for different components of the 2017 Mercedes-benz Sprinter 3500.
2021-02-03
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
- Consequence: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
2020-10-28
- Manufacturer: Daimler Vans USA, LLC
- Components: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
2019-01-08
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
2019-01-08
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
2018-05-03
- Manufacturer: Daimler Vans USA, LLC
- Components: STRUCTURE:BODY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength in a crash.
- Consequence: If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.
- Remedy: DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
2018-02-15
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
- Consequence: The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-12-14
- Manufacturer: Daimler Vans USA, LLC
- Components: LANE DEPARTURE: ASSIST
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles equipped with the Crosswind Assist function. In the event of strong crosswind, automatic brake interventions by the vehicle dynamics control system (ADAPTIVE ESP) might not be activated.
- Consequence: If Crosswind Assist system does not activate the automatic braking system as expected in the event of a strong crosswind, there would be an increased risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will update the ESP control unit with corrected software, free of charge. The recall is expected to begin in January 2018. Owners may contact DVUSA customer service at 1-854-888-3214.
2017-12-08
- Manufacturer: Midwest Automotive Designs, LLC
- Components: EQUIPMENT
- Summary: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
2017-11-21
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES:TEMPORARY/EMERGENCY SPARE TIRE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.
- Consequence: If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.
- Remedy: DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.
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