2012 Mercedes-benz Sprinter 3500 problems
The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.
In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.
First generation (1995–2006, T1N)
Europe
The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.
The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).
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Common 2012 Mercedes-benz Sprinter 3500 problems
The Mercedes-Benz Sprinter 3500 2012 is known for several common problems that owners have reported. These issues range from the exhaust system to the engine and electrical components.
- Broken Exhaust Flex Pipe: This issue is common in the 2007 or the 906 chassis with the V6 OM642 diesel engine, particularly in 2007 to 2009 models. Leaks from the exhaust, coming from the flex pipe, can melt the nearby wiring, causing the engine to shut off, not restart, and start the countdown.
- No Start Count Down DEP-Counter: This problem affects Sprinter 2010 and newer models with Bluetec. If there are issues with the DEF level or Nox sensors and other components related to the DEF/Adblue, the van will start counting down any remaining start cycles. If the countdown has started, it's recommended to have the van diagnosed before it gets to the last few remaining start cycles.
- A Clogged DPF: The Diesel Particular Filter (DPF) in the Sprinter grabs soot from the exhaust to prevent black smoke from leaving the exhaust. If the DPF clogs and restricts exhaust flow, it can lead to reduced power or limp mode. This issue can be caused by a faulty temperature sensor, swirl flap motor, EGR valve, running issues, or using the wrong engine oil.
- Reduced Power / Limp Mode: Sprinters have a Limp Mode, a safety feature that protects the engine from damage by lowering engine power when pushed too hard. This mode can be activated due to faulty EGR, faulty oxygen sensor, swirl flap motor, intercooler hoses leaking, actuator, resonator, etc.
- Oil Cooler Leaks: Oil cooler leaks are common in the 2007 to present models with the OM642 engine. The oil cooler seals are where most of the engine oil leaks take place. Repairing this issue can be expensive due to the difficulty in reaching the oil cooler, requiring the removal of the turbocharger, intake manifold, and other parts.
- Glow Plug Problems: Glow plugs and modules in the Sprinter will not last forever. Sometimes the plugs will break off in the cylinder head, requiring a special tool to drill out and extract the glow plug without removing the cylinder head.
- Injector Issue or Black Death: This problem, also known as "Black Death," is caused by the copper seal ring located in the middle of the injectors deteriorating, allowing combustion gasses to escape. This can cause a black tar and coal-like material to accumulate over the fuel injectors, potentially requiring injector removal or replacement.
These common problems with the Mercedes-Benz Sprinter 3500 2012 can lead to costly repairs and maintenance. It's essential to stay on top of regular maintenance and address issues promptly to ensure the longevity and reliability of the vehicle.
2012 Mercedes-benz Sprinter 3500 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Sprinter 3500 problems, we found that the most common problems with these 2023 model year vehicles are:
- Electronic stability control (esc) problems
- Vehicle speed control problems
- Unknown or other problems
- Air bags problems
- Power train problems
The graph below shows statistics for all 2012 Mercedes-benz Sprinter 3500 vehicle components and the number of complaints received.
2012 Mercedes-benz Sprinter 3500 complaints
The NHTSA has received 20 complaints about various vehicle components related to the 2012 Mercedes-benz Sprinter 3500.
2021-06-28
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2021-03-01
- VIN: wdapf4cc1c9
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: The contact owns a 2012 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The dealer was contacted, and it was confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Vin tool confirms parts not available.
2021-05-14
ENGINE PROBLEM
- Date Of Incident: 2017-09-01
- VIN: WD3PF4CC4C5
- Components: ENGINE
- Summary: THE CONTACT OWNS A 2012 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START UP AFTER MULTIPLE ATTEMPTS, WITHOUT WARNING. THE CONTACT CALLED SEVERAL UNKNOWN DEALERS AND WAS INFORMED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,400.
2021-05-14
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2021-05-14
- VIN: WD3PF4CC4C5
- Components: UNKNOWN OR OTHER
- Summary: WHEN STARTING THE VEHICLE IT MAY TAKE SEVERAL TIMES TURNING THE IGNITION SWITCH TO START THE VEHICLE.IT MAY START EACH TIME FOR WEEKS AND THEN YOU MIGHT TRY 30 TOMES BEFORE IT WOULD START AGAIN. IF ONE HAD AN EMERGENCY AND NEEDED TO FIND A DOCTOR QUICK YOU WOULD BE HOPING THAT IT WOULD START. I WOULD ENCOURAGE SOMEONE TO GOOGLE" WHY WANT MY SPRINTER START" ONE COULD SEE HOW WIDE SPEED THIS IS IN THE SPRINTER WORLD. THIS HAS HAPPEN SEVERAL TIMES FROM 2017-2021.
2021-03-19
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2021-03-11
- VIN: WDAPF4CA2C9
- Components: VEHICLE SPEED CONTROL
- Summary: ON OR ABOUT MARCH 11TH, I WENT TO MERCEDES BENZ OF 4000 N. MAIN STREET, GAINESVILLE FL. TO SCHEDULE AN APPOINTMENT FOR THE SAFETY RECALL NHTSA CAMPAIGN NUMBER 21V042000 ON MY 2012 SPRINTER 3500 ( VIN WDA PF4CA2C9519207,PRODUCTION DATE 04/12/2012). I MET WITH MICHAEL POTTEIGER, ASST. SERVICE MANAGER. TO MY DISMAY, MR. POTTEIGER INFORMED ME THAT THERE WAS NO SUCH RECALL AND THAT MERCEDES ADDRESSED THE ISSUE OF FAILED REAR WHEEL SPEED SENSORS BY EXTENDING THE WARRANTEE PERIOD. IN OTHER WORDS, THE SENSORS COULD ONLY BE REPLACED AFTER THEY FAILED. SINCE NHTSA PART 573 SAFETY RECALL REPORT 21V-042 DATED FEB 03, 2021 INDICATES THAT THE PLANNED DEALER NOTIFICATION DATE WAS FEB 22, 2021 THERE IS NO DOUBT THAT THE DEALERSHIP WAS AWARE OF THE RECALL AND DELIBERATELY REFUSED TO PROVIDE THE REMEDY AS DESCRIBED IN THE RECALL REPORT. REQUEST THAT YOU TAKE NECESSARY ACTION TO IMMEDIATELY CORRECT THIS VIOLATION OF FEDERAL LAW TO PREVENT POSSIBLE FUTURE ADVERSE CONSEQUENCES. THANK YOU.03
2021-02-12
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2021-02-03
- VIN: WD3PF4CC4C5
- Components: UNKNOWN OR OTHER
- Summary: I( HAVE OWNED THIS VEHICLE FOR 4 YEARS AND I CANNOT COUNT THE TIMES IT FAILED TO START. WHEN YOU TRIED TO START IT THE ENGINE NEVER WOULD TURN OVER.SOME TIMES I WOULD TRY TO START IT FOR DOZENS OF TIMES BEFORE THE ENGINE WOULD TURN OVER. THIS COULD BE S SERIOUS PROBLEM FOR SENIOR PEOPLE. I HAVE SEEN SEVERAL SIMILAR PROBLEMS ON THE SPRINTER FORUM. THE VEHICLE HAS NEVER FAILED TO START. IT MIGHT TAKE YOU 30 TIMES OR SOMETIMES IT STARTS ON THE FIRST TURN OF THE KEY
2021-02-09
AIR BAGS,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-09-11
- Number Of Injuries: 1
- Number Of Deaths: 1
- Crash: 1
- VIN: WD3PE7CC1C5
- Components: AIR BAGS,UNKNOWN OR OTHER
- Summary: MY SON CHRISTOPHER JOHN LEE HOWARD WAS IS TRAGIC ACCIDENT IN DALLAS ON SEPT 11,2020 AND DIED AS A RESULT SEVERE INJURIES INTERNAL INJURIES THAT LEAD TO MAJOR BLEEDING OF THE STOMACH AND UPPER TORSO.*DT*DT*JB
2020-12-10
POWER TRAIN,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2020-07-10
- VIN: WDAPF4CC6C5
- Components: POWER TRAIN,VEHICLE SPEED CONTROL
- Summary: THIS SPRINTER IS A WINNEBAGO 170X RV CONVERSION. ON MULTIPLE OCCASIONS SINCE BUYING THE VEHICLE IN 2016 WE HAVE EXPERIENCED A SUDDEN LOSS OF POWER WHILE DRIVING. THE ENGINE REMAINS ON BUT THE TRANSMISSION IS NOT ENGAGED. STOPPING THE VEHICLE AND RESTARTING CLEARS UP THE PROBLEM TEMPORARILY BUT IT WILL CONTINUE TO HAPPEN UNTIL A FAILING REAR SPEED SENSOR IS REPLACED. THE FIRST TIME THIS OCCURRED THE LOCAL MB DEALER REPLACED BOTH REAR SENSORS FREE OF CHARGE EVEN THOUGH THE VEHICLE WAS OUT OF WARRANTY. THE SECOND TIME A WHEEL SENSOR FAILED WE WERE FAR FROM HOME AND HAD TO DELAY OUR TRIP SEVERAL DAYS BEFORE THE CORRECT PART COULD BE INSTALLED. I HAVE ALSO FOUND IN REPAIR RECEIPTS FROM THE PRIOR OWNER THAT A REAR SENSOR WAS REPLACED WHEN THEY OWNED THE VEHICLE. THIS FAILURE MODE - SUDDEN LOSS OF POWER IS EXTREMELY DANGEROUS. IT HAS HAPPENED SEVERAL TIMES ON FREEWAYS INCLUDING ONCE IN THE FAST LANE WHERE PULLING OVER TO THE RIGHT WAS IMPOSSIBLE. WE NOW CARRY A SPARE SET OF REAL WHEEL SPEED SENSORS IF WE FIND OURSELVES IN A LOCATION WHERE MERCEDES BENZ PARTS ARE NOT READILY AVAILABLE.
2020-11-08
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2020-09-01
- VIN: WDAPF4CC1C9
- Components: POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
- Summary: THIS IS A SECOND OCCURANCE OF A PROBLEM REPORTED UNDER COMPLAINT NO. 11094122. THIS TIME THE VEHICLE WAS PARKED WHEN THE WARNING LIGHTS CAME ON (CEL, ABS, ESC AND ASC). DEALER DIAGNOSED IT AS A 'MALFUNCTIONNING RPM SENSOR'.
2020-10-28
WHEELS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2020-10-12
- VIN: WDAPF4CC2C9
- Components: WHEELS,ELECTRONIC STABILITY CONTROL (ESC),FUEL/PROPULSION SYSTEM
- Summary: A THOR MOTOR COACH ON A 2012 MERCEDES BENZ SPRINTER MDB 11K 170 16 0257554 CHASSIS. ON 4/17/2019 THE DEF SENSOR FAILED ON 05/18/2020 THE LEFT FRONT WHEEL SPEED SENSOR FAILED. ON 09/14/2020 THE BATTERY FAULT PANEL BLEW OUT. ON 10/12/2020 THE EXHAUST GAS SENSOR FAILED. ON 10/22/2020 THE LEFT REAR WHEEL SPEED SENSOR FAILED. THESE FAILURES HAPPENED WHILE ON TRIPS WITH NO AUTHORIZED REPAIR FACILITIES WITHIN 100 MILES LEAVING THE PEOPLE IN THE COACH IN UNSAFE LOCATIONS WITH NO CELL PHONE SERVICE. THIS COACH HAS A FEATURE THAT PUTS IT INTO A LIMP MODE, THAT SHIFTS IT INTO LOW GEAR WITH A MAXIMUM SPEED OF ABOUT 25 MPH WHICH IS VERY UNSAFE ON ANY HIGHWAY. THIS IS PROMOTED AS A SAFETY FEATURE WHEN IN FACT IT IS A HAZARD FEATURE.*DT*JB
2020-10-22
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2018-10-02
- VIN: WDAPF4CC5C9
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: EIGHT (8) WHEEL SPEED INDICATORS HAVE FAILED AT THE FOLLOWING MILEAGES: 21,866/26 AUG 2015 (2 EACH REAR AXLE); 22,594/8 SEP 2015 ('2 EACH FRONT AXLE); 40,996/17 APR 2018 (1 EACH RIGHT REAR AXLE) AND (1 EACH LEFT FRONT AXLE); 42,319/ 9 MAY 2018 (1 EACH RIGHT FRONT AXLE); AND 48,041/ 2 OCT 2018 (1 EACH LEFT REAR AXLE). EACH FAILURE RESULTED IN AN INDUCED SEVERE REDUCTION OF VEHICLE SPEED CAUSING AN INTENSE SAFETY ENVIRONMENT FOR OUR VEHICLE AND OTHER HIGHWAY TRAFFIC. ALL FAILURES ARE DOCUMENTED WITH REPAIRS CONDUCTED BY AN MERCEDES BENZE REPAIR FACILITY. NON OF THE FAILURES WERE EXPLAINABLE BY THE FACILITIES AND WAS SIMPLY A 'SHRUG OF SHOULDERS'. THERE IS NO WAY TO OVER-RIDE THE INDUCED SPEED REDUCTION AND IS UNACCEPTABLE. ALL FAILURES WERE EXPERIENCED ON MAJOR HIGHWAYS OR INTERSTATES. DOCUMENTATION WILL BE FORWARDED IF REQUESTED. PLEASE ADD TO NHTSA PE 20014
2020-10-12
VEHICLE SPEED CONTROL,WHEELS,ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2019-06-12
- VIN: WDAPF4CC6C9
- Components: VEHICLE SPEED CONTROL,WHEELS,ELECTRONIC STABILITY CONTROL (ESC)
- Summary: WHILE DRIVING ON THE HIGHWAY IN CLEAR WEATHER, ABS/BAS/ESP WARNING LIGHTS TURN ON CAUSING LIMITED DRIVING DUE TO NO ABS BRAKING CRUISE CONTROL, OR STABILITY CONTROL. THIS HAS HAPPENED 5 TIMES ON VARIOUS WHEELS OF MY SPRINTER 3500 FROM 2013-2019. THE FAILURE OF THESE SENSORS CAUSES A VERY UNSAFE CONDITION. BESIDES THE SAFETY ASPECT, REPAIR OF THESE SENSORS ARE $500 EACH OCCURRENCE.
2020-01-21
AIR BAGS PROBLEM
- Date Of Incident: 2020-01-09
- VIN: WDZPE8CC9C5
- Components: AIR BAGS
- Summary: WE GOT A NOTICE ABOUT RECALLS
2019-05-11
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-05-11
- Fire: 1
- VIN: WDAPF4CCXC9
- Components: UNKNOWN OR OTHER
- Summary: FIRE - LOOKS LIKE STARTED IN FRIDGE AREA. COULDN'T PUT OUT AND FIRE DEPARTMENT WAS ONSITE WITHIN 5-6 MINUTES BUT TOTAL LOSS BY THIS TIME. *DT*JB*DT*JB
2018-10-26
FUEL SYSTEM, DIESEL PROBLEM
- Date Of Incident: 2018-10-01
- VIN: WDAPF4CAXC9
- Components: FUEL SYSTEM, DIESEL
- Summary: 2012 MERCEDES-BENZ SPRINT. CONSUMER WRITES IN REGARD TO FAULTY DESIGN THAT CAUSED INJECTORS TO LEAK SPRAYING FUEL OVER ENGINE BAY. CONSUMER WOULD LIKE REIMBURSEMENT FOR REPAIRS. *AS *JS
2018-05-16
POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2018-05-02
- VIN: WDAPF4CC1C9
- Components: POWER TRAIN,VEHICLE SPEED CONTROL,ELECTRONIC STABILITY CONTROL (ESC)
- Summary: DROVE ON INTERSTATE EXPRESSWAY AT 60 MPH WHEN SUDDENLY THE ENGINE DISCONNECTED FROM THE TRANSMISSION. CHECK ENGINE LIGHT, ABS WARNING, ESC WARNING AND ASC WARNING LIGHT CAME ON. HAD TO CAREFULLY COAST TO THE ROAD SHOULDER. TURNED OFF ENGINE AND CHECKED FOR OBVIOUS PROBLEMS UNDER THE HOOD, BUT FOUND NOTHING. STARTED ENGINE UP AGAIN AND WAS ABLE TO DRIVE HOME, ALTHOUGH ALL THE WARNING LIGHTS REMAINED ON. MB DEALER DIAGNOSIS SHOWED A MALFUNCTIONING WHEEL SPEED SENSOR AND REPLACED IT. NOT EXACTLY A PLEASANT FEELING WHEN YOU'RE IN EXPRESSWAY TRAFFIC AND SUDDENLY LOOSE ALL PROPULSION!!
2018-01-10
AIR BAGS PROBLEM
- Date Of Incident: 2017-06-11
- VIN: WD3PF4CD2C5
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF DELRAY, 1001 LINTON BLVD, DELRAY BEACH, FL 33444) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2017-07-05
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2017-07-02
- VIN: WDAPF4CC2B9
- Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
- Summary: WHILE IN MOTION AND ACCELERATING, VEHICLE SUDDENLY STALLS WHEN ABRUPTLY TAKING FOOT OFF ACCELERATOR REQUIRING COMING TO A COMPLETE STOP, SHIFT TO PARK, RESTART. AFTER RESTART, ENGINE OPERATES NORMALLY UNTIL ABRUPTLY TAKING FOOT OFF ACCELERATOR. WHEN TAKING FOOT OFF ACCELERATOR SLOWLY, ENGINE DOES NOT STALL. NO CHECK ENGINE LIGHT GOES ON. VERY DANGEROUS ON A LEFT TURN OR IN TRAFFIC. I FOUND A SIMILAR COMPLAINT: NHTSA ID NUMBER: 10628368
2016-09-28
AIR BAGS PROBLEM
- Date Of Incident: 2015-11-02
- VIN: WDAPF4CC9C5
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2014-08-26
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2014-08-18
- VIN: WDAPF4CCXC9
- Components: ELECTRICAL SYSTEM
- Summary: VEHICLE COMPLETELY TURNED OFF WHILE GOING 70MPH ON I95 IN JACKSONVILLE FL.LOST ALL POWER FOR STEERING, BRAKES AND ALL INDICATOR LIGHTS CAME ON. NO POWER FOR RADIO/A/C OR ANYTHING. MANAGED TO MANEUVER VEHICLE IN EXTREMELY DANGEROUS TRAFFIC OVER 5 LANES ONTO OFFING RAMP, AND STOP ON SIDE OF RAMP. THIS WAS A VERY HORRIFIC EXPERIENCE.THE VEHICLE GAVE NO WARNING LIGHTS, JUST A MILD "BEEP" TYPE SOUND AND THEN SHUT DOWN. AFTER PULLING TO SIDE OF ROAD THERE WERE NO CODES THAT CAME UP ON DASH...COULD OF CAUSED FATALITY. *TR
2013-01-03
SEATS PROBLEM
- Date Of Incident: 2012-06-18
- Number Of Injuries: 1
- VIN: WDAPF4CC3C9
- Components: SEATS
- Summary: MERCEDES UNITY CLASS B MOTORHOME. CONSUMER WRITES IN REGARDS TO PASSENGER SEAT MALFUNCTION AND LEG INJURY. *SMD THE CONSUMER STATED HIS WIFE SUSTAINED A SERIOUS LEG CUT WHEN THE PASSENGER SEAT WAS MOVED ALL THE WAY BACK, DUE TO THE SIDE RAILS BEING EXPOSED. *JB
2012 Mercedes-benz Sprinter 3500 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2012 Mercedes-benz Sprinter 3500.
2021-02-03
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
- Consequence: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
2017-07-28
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2012 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The recall began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall supersedes recall 17V-025.
2016-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
- Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
2014-11-05
- Manufacturer: Cummings Mobility Conversion & Supply
- Components: EQUIPMENT ADAPTIVE/MOBILITY
- Summary: Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.
- Consequence: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
- Remedy: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.
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