2023 Cadillac Xt6 problems
The Cadillac XT6 is a mid-size luxury crossover SUV with three-row seating manufactured by General Motors. The vehicle was introduced on January 12, 2019, at the North American International Auto Show. It went on sale in June 2019 as a 2020 model.
Overview
The XT6 (short for Crossover Touring 6) is Cadillac’s third crossover SUV, and the largest in Cadillac's XT series, slotted between the XT5 and the full size SUV Escalade. The XT6 is produced at GM's Spring Hill, Tennessee plant, while the Chinese-market XT6 is manufactured in Shanghai by SAIC-GM. The XT6 went on sale in Russia in February 2020. It also went on sale in Japan in early 2020 with one trim level, six-passenger seating, and left hand drive configuration.
While it serves as the high luxury counterpart to the mid-size 3-row Chevrolet Traverse and Buick Enclave in the crossover SUV segment, the XT6 shares its wheelbase with the mid-size GMC Acadia, Cadillac XT5, and the Chinese version of the Chevrolet Blazer. Cadillac describes the XT6 as a “mid-size plus” vehicle as they see the XT5 as their primary mid-size CUV.
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Common 2023 Cadillac Xt6 problems
The 2023 Cadillac XT6 has been praised for its comfort, style, and performance. However, some common problems have been reported by owners, including issues with the infotainment system, driver seat comfort, and reliability.
- Infotainment System Issues: Several owners have reported that the infotainment system in the 2023 Cadillac XT6 can be unreliable, frequently rebooting even after software updates. This can be frustrating for drivers, especially during long trips.
- Driver Seat Comfort: Some owners have expressed dissatisfaction with the driver seat comfort in the XT6, noting that it lacks adjustable thigh support extensions, upper lumbar adjustments, and adjustable bottom and side bolsters. This can make it difficult to find a comfortable driving position, which may lead to discomfort or fatigue during long drives.
- Reliability: While the 2023 Cadillac XT6 is expected to have about average reliability compared to other new cars, some owners have reported issues with the transmission and tire size information. General Motors has issued recalls for both of these issues, which can affect the safety and performance of the vehicle.
In conclusion, while the 2023 Cadillac XT6 has many positive qualities, some owners have reported issues with the infotainment system, driver seat comfort, and reliability. These issues may be worth considering for potential buyers, particularly those who plan to use the vehicle for long trips or rely on it for daily transportation.
What are the negatives of the Cadillac XT6?
Cons: Uninspiring powertrains; small touchscreen; mediocre interior storage; less cargo space; bland design. Cadillac, as is the case with several other automakers, has signaled its intent to fully electrify its lineup of cars, crossovers and sport utility vehicles.
Does Cadillac XT6 have transmission problems?
GM has issued a product recall for certain units of the Cadillac XT5 and Cadillac XT6 due to the installation of the incorrect transmission sun gear. The problem: vehicles built with the incorrect transmission sun gear can have the driver-side half-shaft disengage from the transmission.
Are Cadillac XT6 reliable?
We expect the 2024 XT6 to have about average reliability when compared to other new cars. This prediction is based on limited data from the XT6, plus the Cadillac brand scores.
What are the recalls on the 2023 Cadillac?
General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
What are the negatives of the Cadillac XT6?
Cons: Uninspiring powertrains; small touchscreen; mediocre interior storage; less cargo space; bland design. Cadillac, as is the case with several other automakers, has signaled its intent to fully electrify its lineup of cars, crossovers and sport utility vehicles.
Are Cadillacs XT6 reliable?
We expect the 2024 XT6 to have about average reliability when compared to other new cars. This prediction is based on limited data from the XT6, plus the Cadillac brand scores.
Does Cadillac XT6 have transmission problems?
GM has issued a product recall for certain units of the Cadillac XT5 and Cadillac XT6 due to the installation of the incorrect transmission sun gear. The problem: vehicles built with the incorrect transmission sun gear can have the driver-side half-shaft disengage from the transmission.
Is the Cadillac reliable in 2023?
J.D. Power rated the 2023 Cadillac Escalade reliability as 83/100, and #1 Large Premium SUV. This model year has a Supercharged Gas V8 engine and four wheel drive or rear wheel drive drivetrains.
2023 Cadillac Xt6 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Cadillac Xt6 problems, we found that the most common problems with these 2023 model year vehicles are:
- Power train problems
- Visibility/wiper problems
- Back over prevention problems
- Steering problems
- Structure problems
The graph below shows statistics for all 2023 Cadillac Xt6 vehicle components and the number of complaints received.
2023 Cadillac Xt6 complaints
The NHTSA has received 11 complaints about various vehicle components related to the 2023 Cadillac Xt6.
POWER TRAIN PROBLEM
- Date Of Incident: 2024-08-05
- VIN: 1GYKPBR41PZ
- Components: POWER TRAIN
- Summary: The contact owns a 2023 Cadillac XT6. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 64,000.
POWER TRAIN PROBLEM
- Date Of Incident: 2023-05-16
- VIN: 1GYKPFRS3PZ
- Components: POWER TRAIN
- Summary: The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was unavailable. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
POWER TRAIN PROBLEM
- Date Of Incident: 2023-08-25
- VIN: 1GYKPDRS5PZ
- Components: POWER TRAIN
- Summary: The contact owns a 2023 Cadillac XT6. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and Malloy Cadillac (2700 Valley Ave #2, Winchester, VA 22601) were made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
STEERING PROBLEM
- Date Of Incident: 2023-08-15
- VIN: 1GYKPBR44PZ
- Components: STEERING
- Summary: I bought cadillac XT6 four months ago . Last week i noticed that car steering lock when turning right on highway over 25mph. I went to the empire cadillac of long island city (NY). Mechanic took test drive with me and even he noticed that there is some problem. After keeping my car 2 days they said they did not find anything. I ask them to change the steering motor but mechanic said they know better than me. I picked up my car and same problem is there. Locking steering on highway is very dangerous. Please help
STRUCTURE PROBLEM
- Date Of Incident: 2023-04-28
- VIN: 1GYKPDRS6PZ
- Components: STRUCTURE
- Summary: My lift gate would open by itself when I put the car in park. It would also open overnight while parked in the garage. When I discovered it open, the battery had ran down. Opening while in park happened about 6 times.
ELECTRICAL SYSTEM,VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2022-08-23
- VIN: 1GYKPCRS5PZ
- Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER
- Summary: I purchased a 2023 Cadillac XT6 .the issue is when I SHIFT into reverse at night the back up camera get very dim and it is very hard to see anything thru the rear display. Cadillac say's it is working as designed. .They are correct. I tried this on other Cadillac XT6 car and same issue. There is a safety issue it is VERY dim. I tried a Buick,, and Chevy and they both worked great I could see at night in a dim Garage .All ALL they say is "it is working as designed". This answer does not fix a safety issue that is required to work in ALL cars. It is very hard to see what is behind me. The dealer has seen it and admits there is a design issue. However they can only tell Cadillac that "it is working as designed
UNKNOWN OR OTHER,VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2023-02-13
- VIN: 1GYKPCRS5PZ
- Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
- Summary: I have a Cadillac 2023 XT6 When I put the car in reverse in the daytime the Back up camera display works fine. If it is at night,Raining, or during any hours of the day like in a garage the display dims .It is hard to see a person behind you or any poles. When shifting into Reverse, it is bright then it goes dim. I brought it in to the dealer and they gave me a Chevy loaner and that works great and my last car worked great. The dealer checked everything, Ans I was told "it is working to spec" although they see an issue that they can't fix.
LANE DEPARTURE PROBLEM
- Date Of Incident: 2023-01-17
- VIN: 1GYKPDRS8PZ
- Components: LANE DEPARTURE
- Summary: During a drive at about 40 MPH down a straight, dry two-lane, something went wrong and it decided to encourage me to drive into the ditch, steering me directly off the road. It was consistent, and when I found a stretch with a wide shoulder to see what would happen, it took me unerringly to the right, onto the dirt. For me, it was unnerving and distracting, but I could only imagine what would have happened to an elderly driver with a loose grip on the wheel.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-09-11
- Crash: 1
- VIN: 1GYKPCRSXPZ
- Components: BACK OVER PREVENTION
- Summary: My wife was backing at less than 2 and hit a truck behind her. She said no alarms sounded, the only thing she heard was noise of hitting a truck behind her. No police called or report made. When car was repaired the repair shop (Fields Collision, Jacksonville FL) they took my 2023 Cadillac to Fields Cadillac for final check out. Fields Cadillac said there were no sensors in rear bumper to alert driver. Fields Cadillac said there is only plugs in rear bumper. I contacted the dealership (DIMMITT Cadillac in Clearwater) where I purchased the vehicle and they say the car was checked out and all sensors were working but on my way home I noticed the blind side warning did not work so I took the car to Fields Cadillac for this to be fixed, so I know the car was not tested. I would like someone from GM look at the warning system and tell me it is safe.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-10-20
- VIN: 1GYKPCRSXPZ
- Components: BACK OVER PREVENTION
- Summary: The rear camera is not working properly. Rear camera is necessary for the driver to help prevent hitting unseen subject behind the car. Let say if there is a 2 years old kid playing in the back of my car, I wouldn't see the kid. I brought the car to the dealership for the 3rd time to get it fixed. But it seems like the problem still occurs. The issue first appeared in after a month of purchase (with about 600 miles on it)
POWER TRAIN PROBLEM
- Date Of Incident: 2022-10-02
- VIN: 1GYKPHRS1PZ
- Components: POWER TRAIN
- Summary: When the car was put in Reverse Gear, the car was still moving forward and not moving backwards. I tried it multiple times, but it was still moving forward. There was a car in front of my car and since the car was expected to go backwards, this issue put the safety at risk as I could hit the car in front. This issue does not happen every time I do reverse. I bought the car on 1st October and notice the issue on 2nd October 2022.
2023 Cadillac Xt6 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 2 recalls for different components of the 2023 Cadillac Xt6.
- Manufacturer: General Motors, LLC
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION
- Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
- Consequence: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
- Manufacturer: General Motors, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
- Consequence: Illegible tire size information may result in the wrong tires being installed, increasing the risk of a crash.
- Remedy: Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
Negative 2023 Cadillac Xt6 car reviews
Positive 2023 Cadillac Xt6 car reviews
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I previously owned a 2019 GMC Yukon and was really craving a more luxurious and smoother ride. This Cadillac checked all the boxes and more. Plus, I had a great experience with the salesman at Hendrick Cadillac in Cary, NC.
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After owning several BMWs and Lexuses, I decided to go back to Cadillac. I recently purchased a 2022 XT6 Premium Luxury, and so far, everything is good. My only concern is the quality of the interior materials, which look and feel cheap compared to Lexus and BMW. However, I was aware of this prior to purchasing it. Everything else is fine; it's roomy, rides nicely, and looks awesome. I will continue to update as the years pass. Speaking of which, it's now December of 2022, and the XT6 runs well, but I do have a few minor complaints. My brake pads squeak from time to time, and I discovered that the heated seats didn't work when I tried them in November. I called my local Cadillac dealership and was informed that I needed a chip installed. I wish I had been made aware of this at the time of purchase. Now, I have to wait two weeks to get this fixed, which means two weeks of cold seats when I could have gotten the chip installed during the summer. This is not good business by either GM or the dealership. I will continue to update. In January 26, 2024, I had a problem with the brakes squeaking periodically, so I went to the local Cadillac dealership and spoke with the service manager. He had my vehicle looked at and replaced the brake pads free of charge. I have not had any problems since. I love my XT6! I just had to update on February 10, 2024. I am 65 years old and have owned and driven many automobiles, so I consider myself very knowledgeable when it comes to cars. Honestly, Cadillac has done a wonderful job with this XT6. No car is perfect, but this XT6 is very close. Just take care of this vehicle like you would any prized possession (use top-tier gas, change the oil on schedule, etc.), and I'm sure this car will last 200,000 major trouble-free miles or more. Thank you, GM...
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The Cadillac XT6 is an incredibly smooth and quiet ride. I test drove many cars and found that this one is by far the best. The Toyota Highlander and Audi feel like tin cans in comparison. The Toyota is very loud and uncomfortable.
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I really appreciate the comfort and style of the interior, especially since I have the premium luxury trim level. The Bose 14 speaker system provides great sound, and the added features from the technology package are a nice touch. The ride is incredibly smooth, and I don't mind the manual adjustment from 2wd to AWD or sport mode. I also like that the touch screen is built into the dash, which sets it apart from most vehicles today.
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Hi there! I've only had it for 5 days, but I'm already feeling pretty satisfied with it!
Additional sources
More sources of information about 2023 Cadillac Xt6 problems:
2023 Cadillac XT6 Problems | Kelley Blue Book
How reliable is the 2023 Cadillac XT6? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
2023 Cadillac XT6 Reliability - Consumer Reports
A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these ...
2023 Cadillac XT6 Repair: Service and Maintenance Cost
2023 Cadillac XT6 Recalls. 2023 Cadillac XT6 vehicles have 2 known recalls. The most common recall is: Wrong Transmission Sun Gear Causes Motive Power Failure.
As the XT5 and its LGX v6 engine accumulate miles and age, what ...
Jun 26, 2023 ... Cadillac Owners Forum ... Good luck in your search. 2023 CT5-V RWD / 2020 XT6 Sport / 2024 Lyriq (reserved) ... They don't have any major common ...
Other years of Cadillac Xt6
Are you having problems with your 2023 Cadillac Xt6?
Peter Bednar 2025-04-11
I demand that Cadillac corporate address my corroded exhaust system immediately.
Robb Sporer 2025-03-05
I am currently renting a 2022 Cadillac XT6. While the car has some interesting features, such as a flashing red line and a buzzing driver's seat to alert you of sudden stops, there are some areas that could use improvement. Unfortunately, the cruise control does not maintain a safe distance from vehicles ahead of you, and the dashboard layout could be more user-friendly. Additionally, the controls for drive, reverse, and park are unnecessarily complicated. If you choose not to connect your cell phone, the dash will display a message indicating that your phone is not connected. While this car may not be the most enjoyable to drive, it still has some redeeming qualities. However, I have noticed that the check engine symbol is frequently displayed, which is concerning. As someone who has owned many Cadillacs, I would say that this vehicle is not the best one I have experienced.
Wiley Gusikowski 2024-09-15
It seems like you're not a fan of this GM product. While it may not be your cup of tea, it's important to note that everyone has different preferences when it comes to vehicles. Have you considered checking out some other options that might better suit your needs and tastes?
Deshaun Cummerata 2024-05-25
The Denali did not meet our expectations in terms of interior quality, lighting, and seating comfort. As a Cadillac, we expected a higher standard of luxury.