2020 Cadillac Xt4 problems
The Cadillac XT4 is a subcompact luxury crossover SUV manufactured by General Motors since 2018 under the luxury Cadillac marque.
Overview
The XT4 (short for "Crossover Touring 4") is Cadillac's second crossover SUV, slotting below the mid-size Cadillac XT5, serving as the luxury equivalent to the Chevrolet Equinox and GMC Terrain. It is the third model to use Cadillac's new alphanumeric naming scheme (after the CT6 and XT5), and the second of three vehicles Cadillac is introducing in the Crossover Touring (XT) series, the third being the mid-sized three-row XT6 that debuted in 2019 as a 2020 model. It utilizes GM's E2 platform, shared with the Chevrolet Malibu and Opel Insignia/Buick Regal.
Cadillac introduced a teaser for the XT4 during a telecast of the 90th Academy Awards on March 4, 2018, and it made its official debut at the 2018 New York Auto Show on March 27, 2018. Cadillac started taking customer pre-orders shortly following the New York debut.
The XT4 is produced at GM's Fairfax Assembly plant, and went on sale in the fall of 2018 as a 2019 model. The Chinese-market XT4 is manufactured in Shanghai by SAIC-GM.
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Common 2020 Cadillac Xt4 problems
The Cadillac XT4, a subcompact luxury crossover introduced in 2019, has been identified as one of the least satisfying vehicles to own, according to a Consumer Reports study. The study ranks new vehicles based on owner satisfaction, taking into account road test scores and reliability data. The XT4 ranked ninth among the ten least satisfying vehicles, with only 47% of owners indicating they would repurchase the vehicle. This is significantly lower than the top-performing vehicle in the small crossover category, the Volvo XC40, which had 75% of owners expressing their intent to buy it again.
The primary issues reported by XT4 owners include poor reliability, value for money, and comfort/build quality. The 2019 model year, the only one with available data, received a predicted owner satisfaction rating of 1/5. Reliability was a significant concern, with owners giving it a score of 33 out of 100, indicating dissatisfaction with the vehicle's dependability. Comfort and build quality also received low scores, with a rating of 58 out of 100, suggesting that the XT4's interior and overall construction did not meet owner expectations.
Despite these concerns, the XT4 received positive feedback for its exterior and interior styling, with owners awarding it a score of 92 out of 100 in this category. This suggests that while the vehicle may have issues in other areas, its appearance and design are generally well-regarded by owners.
In terms of specific mechanical problems, some XT4 owners have reported issues with the transmission, particularly in the early production models.
The 2020 Cadillac XT4 is expected to have average reliability when compared to other new cars, based on limited data from the XT4 and the Cadillac brand scores. This suggests that while the XT4 may have had initial issues, the 2020 model year may be more reliable.
In summary, the Cadillac XT4 has faced criticism from owners for its poor reliability, value for money, and comfort/build quality. While the vehicle has received positive feedback for its exterior and interior styling, these issues have contributed to the XT4 being ranked among the least satisfying vehicles to own. However, the 2020 model year may offer improved reliability compared to earlier production models.
Does XT4 have transmission problems?
Don't buy an Xt4
Not happy with this car at all, it feels like the transmission is slipping, I have had it in the shop at least 10 times and told the same thing “ this is how the car preforms, there is nothing wrong with it”.
Is XT4 a good buy?
There's a lot to consider if you're wondering whether the 2024 Cadillac XT4 is a good car. Our consumer reviews show that the 2024 XT4 gets an average rating of 4 stars out of 5 (based on 31 reviews).
Is the XT4 selling well?
Nevertheless, after spending a week in the XT4, we now understand how its sales have risen to second in the subcompact luxury SUV segment year to date, close behind our third-ranked Volvo XC40 and well ahead of the GLB (ranked sixth) and X1 (first).
How much should I pay for a Cadillac XT4?
Pricing and Which One to Buy
The price of the 2024 Cadillac XT4 starts at $39,090 and goes up to $43,190 depending on the trim and options. The Premium Luxury and Sport models both cost about the same, but since the former doesn't live up to its name and the latter is better to drive, we'd recommend the XT4 Sport.
Does XT4 have transmission problems?
Cadillac has announced that 194105 vehicles have been affected by a Transmission recall.
Is XT4 a good buy?
There's a lot to consider if you're wondering whether the 2024 Cadillac XT4 is a good car. Our consumer reviews show that the 2024 XT4 gets an average rating of 4 stars out of 5 (based on 31 reviews).
What is the recall on the 2020 Cadillac?
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Is the XT4 selling well?
Nevertheless, after spending a week in the XT4, we now understand how its sales have risen to second in the subcompact luxury SUV segment year to date, close behind our third-ranked Volvo XC40 and well ahead of the GLB (ranked sixth) and X1 (first).
2020 Cadillac Xt4 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Cadillac Xt4 problems, we found that the most common problems with these 2023 model year vehicles are:
- Service brakes problems
- Unknown or other problems
- Engine problems
- Suspension problems
- Hydraulic problems
The graph below shows statistics for all 2020 Cadillac Xt4 vehicle components and the number of complaints received.
2020 Cadillac Xt4 complaints
The NHTSA has received 7 complaints about various vehicle components related to the 2020 Cadillac Xt4.
SUSPENSION,SERVICE BRAKES, HYDRAULIC PROBLEM
- Date Of Incident: 2024-03-08
- VIN: 1GYFZCR41LF
- Components: SUSPENSION,SERVICE BRAKES, HYDRAULIC
- Summary: The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed, she heard an abnormal popping sound coming from an unknown location. Additionally, there was a screeching sound coming from the brakes. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the rear passenger’s side shock absorber. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 25,000.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-01-13
- VIN: 1GYFZFR4XLF
- Components: UNKNOWN OR OTHER
- Summary: During the two winter seasons I owned the Cadillac XT4 the Stabilitrack feature of the car malfunctioned every time it freezes outside and the check engine light came in. It was still under warranty and it was repaired last year at Foley Cadillac in Northbrook, IL and this year the light came on again warning of a malfunction of the same issue and I called to make an. Appointment to have it repaired again. I traded the vehicle off because of this issue. I felt it to be unsafe and it would soon be out of warranty. Jay, the salesperson at Ziegler Buick that sold me the new Buick Envision told me that Cadillac XT 4s all have that issue and made reference to the fact is it a defect of purpose to keep customers paying to have it fixed every year. While this is here say, I am more inclined to believe it. The approximate date below is for this last episode and is approx. I don't remember the exact date.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-07-17
- VIN: 1GYFZER44LF
- Components: UNKNOWN OR OTHER
- Summary: RECALL for repair of Back UP Camera because it intermittently stops working. XT4 has been taken in TWICE for this recall January and February of 2023. The camera continues to intermittently stop working. This problem needs to be resolved in order for vehicle to operate safely.
AIR BAGS PROBLEM
- Date Of Incident: 2022-03-16
- VIN: 1GYFZER4XLF
- Components: AIR BAGS
- Summary: On 03/16/2022 I was pulling away from my driveway on flat even pavement. As I accelerated the side curtain airbags malfunctioned and inflated.. there is no damage to the vehicle, and the report sent from onstage immediately following shows all information modules show no issues. We sent the vehicle to the dealership they have given us the run around for over a month and now say their finding doesn't merit fixing issue and I can transfer my claim from "faulty part" to warranty department "Only side curtain airbags deployed" both sides
STEERING,ENGINE PROBLEM
- Date Of Incident: 2022-01-01
- VIN: 1GYFZCR47LF
- Components: STEERING,ENGINE
- Summary: The wiring in the Cadillac is soy based and squirrels have ate the wires out of my engine three times. It makes the steering compromised and unsafe. The warning comes up drive with caution steering compromised. Not exact but you get the jest
ENGINE PROBLEM
- Date Of Incident: 2020-11-28
- Fire: 1
- VIN: 1GYFZFR40LF
- Components: ENGINE
- Summary: CADILLIAC 2019 XT4 WHITE IN COLOR BRAND NEW TIRES AND RIMS ..ENGINE BLEW UP WHILE TRAVELING TO A PARTY WITH MY GIRLFRIENDS OUTTA TOWN. IT WAS REALLY BAD...BUT WE STILL HAD A GREAT TIME. WE HAD IT TOWED AT NO EXPENSE BY A GUY WE MET WHILE ON THE INTERSTATE HE HELPED US TO SAFETY AND TOWED THE BROKEN CADILLAC TO A REPAIR SHOP FOR REPAIR HOWEVER THE REPAIR GUY SAID IT WAS UNREPAIRABLE DUE TO THE DAMAGES THAT OCCURRED. SO I LEFT IT THERE OUTTA TOWN AND WE FLEW BACK HOME. SO NOW I'M OUT A VEHICLE AND THE REPAIR SHOP'S PHONE NUMBER IS IN DISCONNECT AND HAS NO WEBSITE. CAN YOU PLEASE HELP ME GET MY NEW CADILLAC BACK...IT WAS THE CAR I ALWAYS WANTED AND NOW IT'S DISAPPEARED SOMEWHERE. NO POLICE REPORT WAS DONE BECAUSE THE TOWN HAD NO POLICE DEPARTMENT LISTED IN THAT TOWN SO WE JUST GOT SCREWED OVER BIG TIME. PLEASE HELP I NOW HAVE NO VEHICLE.*DT*JB
SERVICE BRAKES PROBLEM
- Date Of Incident: 2020-11-21
- VIN: 1GYFZDR42LF
- Components: SERVICE BRAKES
- Summary: TL* THE CONTACT OWNS A 2020 CADILLAC XT4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. ADDITIONALLY, THE CONTACT WAS REFERRED TO A LOCAL DEALER WHERE SHE WAS INFORMED THAT SHE WOULD RECEIVE A LOANER VEHICLE. THE CONTACT TOOK THE VEHICLE TO LARSON CADILLAC (6411 20TH ST E, FIFE, WA 98424) WHERE SHE WAS PROVIDED A RENTAL VEHICLE. THE CONTACT'S VEHICLE REMAINED IN THE POSSESSION OF THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2020 Cadillac Xt4 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 5 recalls for different components of the 2020 Cadillac Xt4.
- Manufacturer: General Motors, LLC
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: General Motors, LLC (GM) is recalling certain 2019-2020 Cadillac XT4 vehicles equipped with the optional Surround Vision feature. The video processing module (VPM) may lose communication with the rearview camera, causing a loss of the rearview camera image.
- Consequence: Failure of the rearview camera image to display can reduce the driver's rear visibility, increasing the risk of a crash.
- Remedy: Dealers will update the VPM software or replace the VPM, as necessary, free of charge. An interim owner notification letter informing owners of the safety defect was mailed January 17, 2023. Owner notification letters were mailed February 3, 2023. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N222373320. .
- Manufacturer: General Motors, LLC
- Components: SEAT BELTS:CRITICAL FASTENERS
- Summary: General Motors, LLC (GM) is recalling certain 2016-2021 Chevrolet Malibu and 2019-2021 Cadillac XT4 vehicles. The rear seat belt retractors may be improperly secured with loose or missing fasteners.
- Consequence: An improperly secured seat belt retractor may not function properly in a crash, increasing the risk of injury.
- Remedy: Dealers will inspect and tighten the rear seat belt retractors, as necessary, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020 and Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212333380.
- Manufacturer: General Motors, LLC
- Components: TIRES
- Summary: General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
- Consequence: Over cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
- Remedy: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
- Manufacturer: General Motors LLC
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION
- Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
- Consequence: Missing bolts on the start-stop accumulator endcap could result in a transmission oil leak and may progress to a loss of propulsion, increasing the risk of a crash. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
- Remedy: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES
- Summary: General Motors LLC (GM) is recalling certain 2020 Chevrolet Corvette and Cadillac CT4, CT5 and XT4, 2021 Chevrolet Trailblazer, and 2020-2021 Buick Encore GX vehicles. Sensor connection contamination in the electronic brake boost system may cause an interruption of communication between the sensor and the brake boost system.
- Consequence: If communication with the sensor is interrupted, the electronic brake boost assist could be lost. Extra pedal force will be required to slow and stop the vehicle, increasing the risk of a crash.
- Remedy: GM will notify owners, and dealers will replace the electronic brake boost module, free of charge. The recall began December 9, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is A202307260.
Negative 2020 Cadillac Xt4 car reviews
Positive 2020 Cadillac Xt4 car reviews
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I traded my ATS for the XT4 to get a little more cargo volume without sacrificing space. The powertrain is state-of-the-art, featuring a BAS stop-start, cylinder-shut-off, turbo, DOHC, direct injection, 9-speed transmission, and in my case, AWD. When driving on the interstate at 70 mph, I get a repeatable 30 mpg. The cabin is quiet, with minimal wind and tire noise. The XT4 handles well on the highway, even when dealing with grooves from studded tires, and AWD is perfect for drives in the Cascades. The interior is nicely styled, with comfortable seats. I find the new CUE system to be intuitive, and I appreciate that the heated steering wheel and seats turn on automatically when it's cold.
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You may find that the vehicle is a little underpowered and overgeared.
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It's great to hear about your experience with the ATS Coupe and your love for its sportiness and handling. It sounds like you had a tough decision to make when your lease was up, but it's wonderful that you found the XT4 to be a great fit for you. The 2.0T engine is definitely a plus, and it's great to hear that the XT4 doesn't have that heavy feeling that larger SUVs often have. The generous interior space and huge rear leg room are also impressive features. It's great to know that the XT4 Premium Luxury comes with many safety features as standard. Overall, it sounds like the XT4 is a fantastic vehicle for two to travel in, with plenty of cargo space. Thank you for sharing your experience with us!
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The engine is a bit noisy, but you don't hear it in the cabin. The technology in this vehicle is very impressive, including Wi-Fi capability, blind spot alert, and auto Start/Stop.
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The ride is excellent and the controls are intuitive. Despite having only ten days, I can confidently say that the seats are comfortable and the acceleration is just right. While there is some issue with water collecting on the front door wells after rain, I have already arranged for the dealer to take a look. It is worth noting that the vehicle does not come with a spare tire, but this is a minor concern. Overall, I am very satisfied with my purchase.
Additional sources
More sources of information about 2020 Cadillac Xt4 problems:
2020 Cadillac XT4 Problems | Kelley Blue Book
How reliable is the 2020 Cadillac XT4? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
New 2020 XT4 purchase gone bad! | Cadillac Owners Forum
Jul 10, 2023 ... I quickly got used to the XT4 not being the quietest car I've owned. I hope the other issues are resolved to your satisfaction.
2020 Cadillac XT4 Transmission issues - Cadillac Society
2020 Cadillac XT4 Transmission keeps failing. Additional issues have been resolved, but the tranny they can't get it right. Gets stuck in 2nd gear.
2024 XT4 problems | Cadillac Owners Forum
Oct 4, 2023 ... 2024 XT4 problems · 1. The sounds goes completely mute even when you try to call OnStar. · 2. when you're on the Home Screen and press vehicle ...
XT4 reliability? : r/Cadillac
May 11, 2023 ... My friend bought an xt5. Same thing, no issues to report and they love it. I do some minor work on cars and working on Cadillacs had been a ...
Other years of Cadillac Xt4
Are you having problems with your 2020 Cadillac Xt4?
Rylan Graham 2025-01-08
I recently leased a Premium Luxury XT4 after driving a Lexus for the past 12 years. Unfortunately, my car died on me at 300 miles with a Service Transmission message. However, the dealer was very helpful in getting me a loaner car that same night. It turned out to be a sensor issue, and they found that many of the wires had been pinched and/or misrouted. I had been experiencing some issues with the parking sensors and cameras coming on at random times. Although they corrected the wiring which fixed the transmission issue, the parking sensors continue to come on at random times. The dealership even took out a new car and was able to duplicate the same problem. They are currently working with Cadillac to see if the problem can be resolved with a software update. Not only do the front parking sensors come on at random times, but the pedestrian sensor also comes on randomly - like on a major freeway where there are no pedestrians. My phone also continues to unsync, and I have to delete everything to get it to pair again. This means I often do not have a phone that will work with my car. My gas mileage has been around 22 in the city and 29 when I did a road trip. Although there are things I like about my car, I would not recommend it to anyone else until they manage to get all of the bugs worked out of the sensors. I have an expectation that everything should work as expected when paying this much for a new car.
Chelsey Nolan 2024-09-09
I recently purchased a 2019 XT4 Sport with 11,500 miles on it. While it looks great, the cost can add up with additional package levels. Mine cost $48,500 and does not include heads up display, adaptive cruise control, or navigation. My main concern is the engine noise during acceleration and a hum at 40 and 60 mph. It has a sporty feel but lacks the luxury ride that I was hoping for. It seems to fall in an awkward zone of trying to be both sporty and luxurious but not quite hitting the mark on either. The only standout feature is that it fits easily into my garage. It may not be the most comfortable option for long road trips. I am considering trading it in for a Genesis GV80 or Jeep Wagoneer when they become available. Ultimately, this experience has convinced me to explore other options beyond Cadillacs.
Mitchel O'Connell 2024-08-12
I purchased this vehicle used with only 5900 miles on it and it's fully loaded. I absolutely love it! The driving experience is so much fun. I've had the car for just over a year now and the only issue I had was a bad SD card, but the dealer replaced it and it seems fine now. My only wish is for better road feel while in Touring mode. The electric steering is the culprit here. My Chrysler 300 has the ability to adjust the steering feel, I wish the Caddy did too. The CUE system is okay, but sadly it doesn't read back incoming texts like the Uconnect system does. Overall, it's a great vehicle and outstanding in the snow thanks to the double clutch AWD system. When I first bought it, I caught myself apologizing to people for buying a Cadillac, but finally, I have stopped doing that. I deserve it and appreciate it. Outside of oil changes, everything is good and I do love the color combo - black exterior with Sedona interior. Update: I traded in the XT4 in June. The transmission was getting stuck in either 2nd or 3rd gear quite a bit, and it was going to come out of warranty in 10/22. I'm a bit disappointed, but I still love its looks and ease of getting in and out. Down the road, I will consider a sport model with 18
Odell Eichmann 2024-08-02
The driver airbag in the 2019 Cadillac XT4 has been unavailable since May 10, 2019, which is completely unacceptable. Despite waiting for over 5 months, the part is still not available. This lack of availability is not a reflection of the car's reliability. As a paying customer, it is frustrating to be unable to use the car while continuing to make payments and pay for insurance. It is important for the Cadillac dealership to take action and address this issue promptly. A prompt resolution will help to restore confidence in the brand and ensure customer satisfaction.
Mckenna Hodkiewicz 2024-06-20
The car's suspension requires improvement as it fails to absorb even the slightest bumps on the road, making the ride uncomfortable. This issue was observed and reported after trading the car at 15000 miles.