2019 Mercedes-benz Metris problems

Overview of popular issues
Recalls list
Negative car reviews
Positive car reviews

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Common 2019 Mercedes-benz Metris problems

The Mercedes-Benz Metris, introduced in 2016, is a versatile and capable vehicle that has been praised for its performance and utility. However, like any vehicle, it is not immune to issues and complaints from owners. Here are some of the most common problems reported by Mercedes-Benz Metris owners, based on search results from various sources.

Rain Water Flooded Engine

One of the most serious issues reported by Mercedes-Benz Metris owners is the problem of rainwater flooding the engine.

Gasoline Smell In and Around Vehicle

Another common issue reported by Mercedes-Benz Metris owners is the problem of a gasoline smell in and around the vehicle. This issue has been reported primarily by owners of the 2016 model year, although it may affect other model years as well. The problem is caused by a leak in the fuel system, which can lead to a strong gasoline odor both inside and outside the vehicle. The average cost to fix this issue is not available, with an average mileage of 29,000 miles.

Transmission Issues

Transmission issues have been reported by Mercedes-Benz Metris owners, particularly for the 2016 model year. Some owners have reported that the transmission sometimes jerks forward, which can be a bit scary and potentially dangerous. This issue may be a common failure on these vans, and it is important for owners to have their transmission checked regularly to ensure that it is functioning properly. The cost and frequency of maintenance intervals for the transmission may vary depending on the specific model year and other factors.

Warranty Considerations

When considering the purchase of a Mercedes-Benz Metris, it is important to consider the warranty options available. Some owners have reported that the MB warranty is worth the investment, particularly for those who plan to keep the vehicle for an extended period of time. The MB warranty can provide peace of mind and protection against unexpected repairs and maintenance costs. However, the cost and coverage of the warranty may vary depending on the specific model year and other factors.

In conclusion, while the Mercedes-Benz Metris is a capable and versatile vehicle, it is not immune to issues and complaints from owners. Some of the most common problems reported by Mercedes-Benz Metris owners include rainwater flooding the engine, a gasoline smell in and around the vehicle, and transmission issues. It is important for owners to be aware of these issues and to have their vehicle checked regularly to ensure that it is functioning properly. Additionally, the MB warranty may be a worthwhile investment for those who plan to keep the vehicle for an extended period of time.

Is Metris expensive to maintain?

A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.

What is the most common problem with Mercedes-Benz?

Engine Misfiring Issues

Engine misfires constitute one of the most prevalent problems that Mercedes-Benz cars face. This is a common occurrence in cars that have not received periodic maintenance to replace components such as ignition coils and spark plugs.

Did Mercedes stop making Metris?

After six successful years, Mercedes-Benz has announced that the 2023 model of the Metris will be the last one produced. This loss has left many wondering what vehicle will be replacing it. Find out why the Mercedes-Benz Metris has been discontinued and what this means for drivers looking to purchase one.

What is the crash rating of the Mercedes Metris?

The Metris received a five-star overall safety rating from Euro NCAP when it was evaluated new for the 2014 model year. It earned a 93 percent score for adult occupants, 87 percent for child occupants, 67 percent for pedestrian safety, and 85 percent for safety assist systems.

2019 Mercedes-benz Metris complaints

The NHTSA has received 0 complaints about various vehicle components related to the 2019 Mercedes-benz Metris.

You can leave your car complaint via the special form below.

2019 Mercedes-benz Metris recalls

The National Highway Traffic Safety Administration (NHTSA) has issued 12 recalls for different components of the 2019 Mercedes-benz Metris.

2022-05-20

Manufacturer: Daimler Vans USA, LLC
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

2022-03-08

Manufacturer: Daimler Vans USA, LLC
Components: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.

2022-02-08

Manufacturer: Daimler Vans USA, LLC
Components: SERVICE BRAKES, HYDRAULIC:FLUID
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

2021-02-05

Manufacturer: Daimler Vans USA, LLC
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

2020-11-24

Manufacturer: Daimler Vans USA, LLC
Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
Consequence: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.

2020-06-09

Manufacturer: Daimler Vans USA, LLC
Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
Consequence: Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
Remedy: DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.

2019-10-08

Manufacturer: Daimler Vans USA, LLC
Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

2019-10-02

Manufacturer: Daimler Vans USA, LLC
Components: UNKNOWN OR OTHER
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

2019-09-18

Manufacturer: Daimler Vans USA, LLC
Components: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Consequence: The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.

2019-07-24

Manufacturer: Daimler Vans USA, LLC
Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Consequence: The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Remedy: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.

2019-06-25

Manufacturer: Daimler Vans USA, LLC
Components: STEERING
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence: An unexpected loss of power steering assist can increase the risk of crash.
Remedy: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.

2019-03-20

Manufacturer: Daimler Vans USA, LLC
Components: UNKNOWN OR OTHER
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

Negative 2019 Mercedes-benz Metris car reviews

Floyd Kihn 2025-10-17

We have five kids and travel frequently. We purchased a 2016 Metris in North Carolina and had it upfitted by Explorer Van in Indiana. We added a higher roof, carpeted floors, leather seats, a TV, and speakers. We absolutely adore the upfitting! However, we have had to spend a lot of money on this car in just three years. We have experienced numerous issues, including three sets of tires and alignment problems. Unfortunately, we were not aware of these issues. Our A/C failed just after our warranty expired, which was an expensive fix. We also had a leaky fuel valve that filled our car with the smell of gas. Fortunately, it was fixed at no cost and has since been part of a recall. Our most recent issue was a small engine problem that I didn't understand, which cost over $1200 to fix. During my last conversation with my service representative, they suggested that I should consider purchasing a newer vehicle. They also informed me that I needed a transmission service before the end of the summer, which would cost $500. Although this car is prone to transmission problems, I am still undecided about whether to sell it and look for something else. I love the convenience of the sliding doors, tons of trunk space (but manual lift gate - super heavy, btw), and lots of leg room in both back rows. However, I am hesitant to keep it due to the amount of money I have spent on repairs.
Emmett Ritchie 2025-10-12

I rented this van a month ago and unfortunately experienced some issues with it. Despite my concerns, the dealer did not take me seriously at first. However, after insisting that they change the van, they did so. I drove the new van for a couple of weeks, but unfortunately experienced another issue while driving on a bridge with passengers in the van. This was a scary experience for my riders and has left me feeling uneasy about the safety of the van. I believe it would be best to avoid renting a Mercedes Benz Metris until the issue has been resolved. Other drivers have also reported similar issues, and mechanics have suggested that it may be a transmission issue. Given that I drove the van for 30 days on various roads and highways, I believe that it is important to evaluate the situation and address any potential safety concerns.
Isac Ferry 2025-10-02

My boss recently purchased two Metris vans, a 2018 and a 2019. Unfortunately, the 2019 van has experienced some issues, such as a vibrating roof and bald tires. Additionally, the check oil light came on when the van was under 15k miles and it started to cut out, resulting in a misfire on cylinder 1. Although the dealer replaced the plug coil, the check engine light has come on again. As for the 2018 van, it has had some problems with eating tires and alignment issues, as well as steering problems. Unfortunately, the 2018 van caught fire and was a total loss. We are currently working to resolve these issues and ensure that our fleet is in top condition.
Ernest Casper 2025-09-29

We have purchased 9 Metris vans so far, but unfortunately, we have encountered several issues with them. All vans have been driven for 15k miles or less. We have experienced problems with the transmission shifter, electronic systems, climate control, display, and engine lights. We have also faced issues with tires and alignment, and the maintenance alerts on display have been incorrect. It's important to note that the 15k mile service interval is not entirely accurate. We have had difficulty dealing with the MB dealerships in our major metroplex, but we have found one good dealership out of state, although it is limited by the warranty and parts. We are hoping to find a solution to these issues soon. Thank you for your understanding.
Tremayne Boyle 2025-08-11

I like it! However, I must admit that the seats are not the most comfortable for long distance travel.

Positive 2019 Mercedes-benz Metris car reviews

Eliseo Cummings 2025-10-28

At first, I was a little scared due to the size of the vehicle. However, after driving it for 1,000 miles, I became very comfortable behind the wheel. I absolutely LOVE this van! Today, it was extremely windy, but the crosswind assist feature was amazing. The van drove through the crosswinds like no other vehicle I have owned. I also appreciate the safety features. Two drivers tried to 'brake check' me for no reason (probably staged for insurance), but the van stopped on its own. I am new to the safety sensors as my previous vehicles were older. This will probably be the last vehicle I purchase, and I want it to last a LONG time :) If I do purchase another vehicle due to boredom after 10+ years, I will buy a HUGE Metris version just because it's awesome.
Fernando Bernhard 2025-10-20

This van is a great purchase due to its perfect size, good quality, and nice ride. The manufacturer's incentive made it even more worth the extra money. Although I would have liked a few more options, the dealers did not have vans with the extra safety features in stock. The only downside is that the mirrors are a bit small, and adding a stick-on mirror is not a good option. However, the ride is nice, handling is great, and noise is minimal. It would be even better if it had FWD or AWD for northern climates.
Garland Nolan 2025-08-03

After waiting 8 months for my order to arrive, I finally received my van and I am extremely satisfied with it. The comfort level is exceptional for a van, which is not surprising considering it's a Mercedes car with a metal box on it. The handling is decent and I was able to achieve 28+ mpg at an average speed of 60 miles per hour on a country highway. The vehicle feels solid and is a pleasure to travel in. I have driven it for 9000 miles and have not experienced any issues. It is very stable in high winds and provides a quiet and comfortable ride. Although I have worn out two $250 front tires in 23,000 miles, I believe this is a common problem due to the factory's sloppy job and the dealer's inadequate preparation. Despite my email requesting a reimbursement for the first tire and alignment responses, Mercedes has not responded. Overall, I am confident in the quality of my Metris and highly recommend it.
Domenic Fritsch 2025-06-13

We absolutely love our Metris! I purchased it for three main reasons. Firstly, it easily fits through our 83The price of a similarly equipped Metris for 2019 is noticeably higher than my 2016 with few, or any, real changes or improvements. However, I understand that Mercedes-Benz is always striving to improve their vehicles and offer the best quality to their customers. I do think that the Metris could benefit from a real limited-slip rear differential for dual-wheel traction, but I also acknowledge that MB's electronically controlled individual rear-wheel braking is a step in the right direction to prevent fish-tailing. Overall, I appreciate the effort that Mercedes-Benz puts into their vehicles and I look forward to seeing future improvements.
Karson Herman 2025-04-05

This is a great multi-use vehicle that is perfect for camping, day trips, home center purchases, and daily driving. The van is functional and versatile, with a clean and minimalistic style both inside and outside. The rear wheel drive provides a lighter steering feel, and the towing and load capacity are impressive. The powertrain is very peppy and fuel efficient, making it a joy to drive. The comfortable seating sits up higher, making for a non-fatiguing driving experience. Overall, this van is not a family hauler, but it is a perfect size for our needs. We recently got rid of our diesel cars and this van runs on regular fuel.

Additional sources

More sources of information about 2019 Mercedes-benz Metris problems:

Common issues and maintenance questions | Mercedes-Benz ...

https://www.metrisforum.com/threads/common-issues-and-maintenance-questions.9869/

Nov 15, 2019 ... We researched long and hard for our Metris Cargo since we had the Ford Transit Connect prior to our current Van and hated it. We think we got a ...

2019 Mercedes-Benz Metris Repair: Service and Maintenance Cost

https://repairpal.com/cars/mercedes-benz/metris/2019

Get 2019 Mercedes-Benz Metris repair and maintenance costs, common problems, recalls, and more. Find certified Mercedes-Benz mechanics near you.

Metris piece of crap | Mercedes-Benz Metris Forum

https://www.metrisforum.com/threads/metris-piece-of-crap.3185/

Aug 3, 2016 ... Some of the issues of either not working, giving errors, or throwing up messages on the dash, with delare excuses of cant duplicate and "without ...

The Mercedes Metris is leaving the U.S. because nobody wanted it ...

https://www.reddit.com/r/cars/comments/wmjxh6/the_mercedes_metris_is_leaving_the_us_because/

Aug 12, 2022 ... I think it makes the most sense as a cargo van and tow vehicle. I know someone who uses it for his business and it can tow his race car without ...

First problem! (Updated with the solution for my van...) | Mercedes ...

https://www.metrisforum.com/threads/first-problem-updated-with-the-solution-for-my-van.10384/

Apr 9, 2021 ... Let me check the seat cushions again for that winning lottery ticket. 2020 Metris 135 Cargo ~FLEX~ <=> L-Trac + E-Trac = DIY Multi ...