2019 Mercedes-benz Metris problems
Social links
Common 2019 Mercedes-benz Metris problems
The Mercedes-Benz Metris, introduced in 2016, is a versatile and capable vehicle that has been praised for its performance and utility. However, like any vehicle, it is not immune to issues and complaints from owners. Here are some of the most common problems reported by Mercedes-Benz Metris owners, based on search results from various sources.
Rain Water Flooded Engine
One of the most serious issues reported by Mercedes-Benz Metris owners is the problem of rainwater flooding the engine.
Gasoline Smell In and Around Vehicle
Another common issue reported by Mercedes-Benz Metris owners is the problem of a gasoline smell in and around the vehicle. This issue has been reported primarily by owners of the 2016 model year, although it may affect other model years as well. The problem is caused by a leak in the fuel system, which can lead to a strong gasoline odor both inside and outside the vehicle. The average cost to fix this issue is not available, with an average mileage of 29,000 miles.
Transmission Issues
Transmission issues have been reported by Mercedes-Benz Metris owners, particularly for the 2016 model year. Some owners have reported that the transmission sometimes jerks forward, which can be a bit scary and potentially dangerous. This issue may be a common failure on these vans, and it is important for owners to have their transmission checked regularly to ensure that it is functioning properly. The cost and frequency of maintenance intervals for the transmission may vary depending on the specific model year and other factors.
Warranty Considerations
When considering the purchase of a Mercedes-Benz Metris, it is important to consider the warranty options available. Some owners have reported that the MB warranty is worth the investment, particularly for those who plan to keep the vehicle for an extended period of time. The MB warranty can provide peace of mind and protection against unexpected repairs and maintenance costs. However, the cost and coverage of the warranty may vary depending on the specific model year and other factors.
In conclusion, while the Mercedes-Benz Metris is a capable and versatile vehicle, it is not immune to issues and complaints from owners. Some of the most common problems reported by Mercedes-Benz Metris owners include rainwater flooding the engine, a gasoline smell in and around the vehicle, and transmission issues. It is important for owners to be aware of these issues and to have their vehicle checked regularly to ensure that it is functioning properly. Additionally, the MB warranty may be a worthwhile investment for those who plan to keep the vehicle for an extended period of time.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
What is the most common problem with Mercedes-Benz?
Engine Misfiring Issues
Engine misfires constitute one of the most prevalent problems that Mercedes-Benz cars face. This is a common occurrence in cars that have not received periodic maintenance to replace components such as ignition coils and spark plugs.
Did Mercedes stop making Metris?
After six successful years, Mercedes-Benz has announced that the 2023 model of the Metris will be the last one produced. This loss has left many wondering what vehicle will be replacing it. Find out why the Mercedes-Benz Metris has been discontinued and what this means for drivers looking to purchase one.
What is the crash rating of the Mercedes Metris?
The Metris received a five-star overall safety rating from Euro NCAP when it was evaluated new for the 2014 model year. It earned a 93 percent score for adult occupants, 87 percent for child occupants, 67 percent for pedestrian safety, and 85 percent for safety assist systems.
2019 Mercedes-benz Metris complaints
The NHTSA has received 0 complaints about various vehicle components related to the 2019 Mercedes-benz Metris.
You can leave your car complaint via the special form below.
2019 Mercedes-benz Metris recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 12 recalls for different components of the 2019 Mercedes-benz Metris.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
- Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FLUID
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
- Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
- Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
- Consequence: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
- Consequence: Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
- Remedy: DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
- Manufacturer: Daimler Vans USA, LLC
- Components: UNKNOWN OR OTHER
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
- Manufacturer: Daimler Vans USA, LLC
- Components: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
- Consequence: The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
- Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
- Consequence: The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BAFV.
- Manufacturer: Daimler Vans USA, LLC
- Components: STEERING
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
- Consequence: An unexpected loss of power steering assist can increase the risk of crash.
- Remedy: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
- Manufacturer: Daimler Vans USA, LLC
- Components: UNKNOWN OR OTHER
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Negative 2019 Mercedes-benz Metris car reviews
Positive 2019 Mercedes-benz Metris car reviews
-
The van I borrowed from my mother had just under 3,000 miles on it in about 6 months. My family and I took a 3-week trip starting in Jacksonville, FL, going through DC, Hershey, Columbus and Dayton, Ohio, Dearborn, Michigan and back through NC before returning home, which was about 2,000 miles roundtrip. The first leg from Jax to DC was about 750 miles non-stop. After 4 hours, I needed to get a seat cushion for extra support. Although the seats were not very comfortable, even with the optional 'drivers comfort' package, both kids got their own seats for a change, so there was little complaining. Otherwise, the dated infotainment worked for my needs, and the navigation got us where we needed to go. The powertrain was excellent, with much more usable power than expected. The engine and transmission worked especially well together to get and keep the van moving. The van made it much easier to navigate the usual DC area rush hour traffic, which was much less stressful. The MPG was impressive, getting about 25 overall on 87 octane, and we have been running it the entire trip without issue. Anyone considering one of these should keep the commercial roots in mind; any of the minivans or 3-row crossovers would be much better suited for comfort. However, for an overall package, you can't beat the overall utility. Finally, I was able to turn the van completely around without backing up when I got stuck in a dead-end street that was about 2 lanes wide. The turn circle is so tight you need to be mindful of curves. Although the backup camera could be better, the lines are helpful and kept us from damage.For a commercial van, it's impressively quiet and comfortable. The ride is very smooth, even on rough Maryland roads. I also appreciate the ability to easily sweep out the floor and wipe off the optional MBtex vinyl seats.
-
I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500. While the R-Class was a luxurious and spacious family hauler, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option for hauling people and large items. Although it may not have all the bells and whistles of a luxury vehicle, it is still attractive and functional, with well-designed cup holders, power ports, and heating and a/c vents. The seats are comfortable and spacious, with easy ingress and egress for all passengers. While they may not fold flat, they can be removed to create a cavernous cargo space. The 2.0L four-cylinder engine provides excellent acceleration for such a large vehicle, and the steering is spectacular, making it easy to handle. I also appreciate the optional additional battery and high output alternator. Overall, the Metris is a great choice for those who need a practical and capable vehicle without sacrificing style and comfort.I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
-
I really like this van! It's huge, yet fuel efficient for its size. It handles very well, although the brakes could be improved. The van is very robust and has great safety features. Although I do bump my knees getting in, like every other van, and the steering column doesn't telescope as far as I need, it's still pretty comfortable. On the downside, the radio and navigation are difficult to use, like every other Mercedes. You would think they would have figured this out by now. The cloth seats hold dog hair like nothing I've ever seen, but they are very rugged. The view from the backup camera is poor, especially at night, and the radio controls are hard to reach and use. The rear seat does not fold into the floor, and the seats are heavy. However, with a few changes, I believe this van could easily outperform the smaller Toyota Sienna and Honda Odyssey. Overall, this is a fantastic van for the money!
-
As a contractor, I lead a busy life. My Metris cargo van is a reliable companion that can carry all my tools, ladders, and steel tool cabinets without any worries of overloading. The van's engine is outstanding and has plenty of power to spare. Additionally, it has an amazing turning radius that makes it easy to maneuver in tight spaces. I opted for a few extras, including cargo interior panels, wood flooring, trailer hitch, and a driver convenience package, which brought the price to $30,000. I also added an aftermarket roof rack, and with a small modification, the van now fits in my 7' garage with two full-size extension ladders. Previously, I owned a Ram Promaster City, but with the weight I was carrying, I felt like I was torturing it. I traded it in with 30k miles before I ruined it. Although the Metris requires 91 octane fuel, I am happy to treat it to anything it asks for because I LOVE THIS METRIS!
-
I recently purchased an Explorer Conversion van on a 2017 chassis and have had the pleasure of taking it on three cross-country road trips from NY. During these trips, I had the opportunity to visit many of the Lower 48 National Parks, national monuments, state parks, museums, and other attractions. Despite driving through the major US deserts and experiencing occasional strong lateral winds, the engine has performed without any issues. Even in extreme temperatures of 110+ degrees Fahrenheit, the A/C worked perfectly fine. While driving uphill during rain and changing from 'C' to 'E' mode, I once received a Check Engine Light, but after pulling over, restarting the engine, the CEL turned off. Although I experienced a dashboard rattle during the first year of ownership, it fortunately went away about two years ago, and now the van is very quiet. During my most recent trip, a small round hole in the windshield center developed into a visible crack on the passenger side. However, thanks to Geico and Safelite, the windshield was replaced in Helena Mt in just a couple of hours - a miracle for me!
Additional sources
More sources of information about 2019 Mercedes-benz Metris problems:
Common issues and maintenance questions | Mercedes-Benz ...
Nov 15, 2019 ... We researched long and hard for our Metris Cargo since we had the Ford Transit Connect prior to our current Van and hated it. We think we got a ...
2019 Mercedes-Benz Metris Repair: Service and Maintenance Cost
Get 2019 Mercedes-Benz Metris repair and maintenance costs, common problems, recalls, and more. Find certified Mercedes-Benz mechanics near you.
Metris piece of crap | Mercedes-Benz Metris Forum
Aug 3, 2016 ... Some of the issues of either not working, giving errors, or throwing up messages on the dash, with delare excuses of cant duplicate and "without ...
The Mercedes Metris is leaving the U.S. because nobody wanted it ...
Aug 12, 2022 ... I think it makes the most sense as a cargo van and tow vehicle. I know someone who uses it for his business and it can tow his race car without ...
First problem! (Updated with the solution for my van...) | Mercedes ...
Apr 9, 2021 ... Let me check the seat cushions again for that winning lottery ticket. 2020 Metris 135 Cargo ~FLEX~ <=> L-Trac + E-Trac = DIY Multi ...
Other years of Mercedes-benz Metris
Are you having problems with your 2019 Mercedes-benz Metris?
Ashton Marquardt 2025-03-02
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be accidentally actuated when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. I really wanted to like this vehicle, but it is a daily struggle.
Toby Wehner 2025-02-23
The cargo van has been performing well with 60,000 miles on it. However, there are a few issues that have been bothering me. For instance, when I start and turn off the van, it takes about 30 seconds for the A/C to start blowing out of the vents, which can be brutal in South Florida. Additionally, the local Mercedes Benz dealership charges $300 for an oil change, but I found a local 10-minute drive-thru that does it for under $100 with full synthetic oil. The van has also had some engine warning lights flash on many times, but they eventually go off a day later. The radio has some issues, but the phone on Bluetooth works on both speakers. Despite these issues, the van has enough power and provides a smooth ride. I use it every day for work and get about 24 mph. Although I had Ford vans most of my life, I decided to give the Mercedes a try this time, but I will probably go back to Ford next time.
Christ Weissnat 2025-02-04
Our Metris cargo van has been a reliable workhorse for our business, carrying up to 400 lbs and being used three days a week. We have put 47k miles on it and have had to replace the tires three times, but we have received great support from the dealership during the warranty period. Although we have had some issues with the strut bushing and the A/C, we have found solutions to these problems. We have also found helpful discussions on the Metris forum. Overall, we have been satisfied with our van and appreciate the assistance we have received. Thank you for your help.
Brody Haley 2024-09-27
Hi there! We've been using our Metris cargo van for our business, driving it about 3 days a week and covering 47k miles so far. We usually carry around 400 lbs of cargo, which has been quite manageable. While we've had a few issues with the van, such as needing to replace the tires and aligning it a few times, we've been able to get them resolved. We did have to replace the strut bushing at 25k miles, and unfortunately, it's gone bad again now that it's out of warranty. We're also experiencing some issues with the A/C and wipers, but we're confident we'll be able to get them sorted out. We've found some helpful discussions on the Metris forum, and while the dealership has been less than helpful, we're grateful for any assistance we can get. Thanks for taking the time to read our story!
Woodrow Stanton 2024-06-03
The Metris may not be the best option for everyone. I have personally experienced some issues with my own vehicle. It may not be fair to compare it directly to Chevrolet and Ford. However, it's important to consider your own needs and preferences before making a purchase. Ultimately, the decision is yours to make.