Mercedes-benz Metris problems
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Mercedes-benz Metris model years
Common Mercedes-benz Metris problems
The Mercedes-Benz Metris has been reported to have several common problems based on complaints from owners of this car.
Another common issue with the Mercedes-Benz Metris is the gasoline smell in and around the vehicle, which has been reported in the 2016 Metris model. This problem is also related to the fuel system, and it has been rated as the worst category for this car. The average cost to fix this issue is not available, but the average mileage is 29,000 miles.
The 2016 Mercedes-Benz Metris has also been reported to have cam and timing chain problems, which are almost always due to irregular oil changes and not raising the hood to inspect and keep the oil level at the full mark.
The transmission sometimes jerks forward, which is a bit scary for the drivers of the Mercedes-Benz Metris. This issue has been reported in the 2016 Metris model, and it is not clear whether it is a common failure transmission on these vans or if it is related to other major issues with 2016s. The maintenance intervals and costs for the Mercedes-Benz Metris are not specified in the search results, but it is worth considering the MB warranty for 7 years, which costs $2.8K.
In conclusion, the Mercedes-Benz Metris has been reported to have several common problems, including rainwater flooding the engine, gasoline smell in and around the vehicle, cam and timing chain problems, and transmission issues. These issues are related to the fuel system and have been reported in the 2016 and 2018 Metris models. The average cost to fix these issues is high, and the average mileage is relatively low, indicating that these problems may occur early in the life of the car. It is essential to maintain the car regularly and keep the oil level at the full mark to avoid these issues. The MB warranty for 7 years is also worth considering, as it can provide additional protection against these problems.
Is Mercedes Metris a reliable vehicle?
Is the Mercedes-Benz Metris a good car? The Edmunds experts tested the 2023 Metris both on the road and at the track, giving it a 7.6 out of 10.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
What is the problem with the 2016 Metris?
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What is the problem with the 2018 Mercedes Metris?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Percentage distribution of complaints by Mercedes-benz Metris years
We have researched Mercedes-benz problems and analysed all the complaints filed against Mercedes-benz Metris cars and compiled the top 5 most problematic Mercedes-benz Metris model years:
- Mercedes-benz Metris 2016
- Mercedes-benz Metris 2017
- Mercedes-benz Metris 2018
- Mercedes-benz Metris 2015
- Mercedes-benz Metris 2019
Below you can see the percentage distribution of known problems by Mercedes-benz Metris model years.
Distribution of the number of complaints by Mercedes-benz Metris years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Mercedes-benz Metris car problems categorized by type of issue
After analysing all complaints related to Mercedes-benz Metris , it was concluded that the most common issues with these cars are:
- Tires problems
- Fuel/propulsion system problems
- Unknown or other problems
- Visibility/wiper problems
- Wheels problems
The graph below shows statistics for all Mercedes-benz Metris vehicle components and the number of complaints received.
Distribution of the number of complaints with fire by Metris model years
There were a total of 2 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Metris model years
There were a total of 1 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 164 complaints about various vehicle components related to the Mercedes-benz Metris . Below are the 25 most recent complaints reported for Mercedes-benz Metris vehicles.
Latest 25 complaints
Mercedes-benz Metris 2018
- Date Of Incident: 2024-02-29
- Date Complaint: 2024-09-30
- Components: ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-09-03
- Date Complaint: 2024-09-12
- VIN: WD4PG2EE0J3
- Components: ENGINE
- Summary: The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-09-06
- Date Complaint: 2024-09-07
- VIN: WD4PG2EE7J3
- Components: WHEELS
- Summary: No fix for recall that originated in 2022
Mercedes-benz Metris 2016
- Date Of Incident: 2024-09-03
- Date Complaint: 2024-09-03
- Components: TIRES
- Summary: The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Mercedes-benz Metris 2018
- Date Of Incident: 2022-09-01
- Date Complaint: 2024-08-22
- VIN: WD4PG2EE5J3
- Components: WHEELS
- Summary: Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
Mercedes-benz Metris 2018
- Date Of Incident: 2022-09-02
- Date Complaint: 2024-08-21
- VIN: WD3PG2EA0J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-benz Metris 2016
- Date Of Incident: 2022-08-01
- Date Complaint: 2024-08-19
- VIN: WD4PG2EE6G3
- Components: FUEL/PROPULSION SYSTEM
- Summary: Crank case ventilation valve failure and a common issue for this model. Code: P052E Failed NJ motor vehicle inspection due to emissions code: P052E
Mercedes-benz Metris 2016
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-19
- VIN: WD4PG2EE1G3
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the crank case ventilation valve had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 52,000.
Mercedes-benz Metris 2016
- Date Of Incident: 2022-09-10
- Date Complaint: 2024-08-15
- VIN: WD4PG2EE2G3
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: The Crankcase ventilation valve called (Crankcase Rebreather)comes with a defect making engine light to come on after about an average of 50.000 miles, with a code p052e, preventing passing state vehicle inspection. Feedback from many Metris ownership highlights exact same challenge with engine light turned on at all times. But dealership is charging up to 3.000 dollars to remove their own faulty designed part.
Mercedes-benz Metris 2017
- Date Of Incident: 2024-08-14
- Date Complaint: 2024-08-14
- VIN: WD3PG2EA1H3
- Components: TIRES
- Summary: The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-08-13
- Date Complaint: 2024-08-13
- VIN: WD4PG2EE5J3
- Components: WHEELS
- Summary: The tire recall 22V482 has been pending since September 2022, and there is no remedy available to date. The manufacturer has not resolved this in a timely manner - it has been 23 months!
Mercedes-benz Metris 2016
- Date Of Incident: 2024-08-06
- Date Complaint: 2024-08-06
- VIN: WD4PG2EE0G3
- Components: TIRES
- Summary: The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-08-05
- Date Complaint: 2024-08-05
- VIN: WD4PG2EE8J3
- Components: UNKNOWN OR OTHER
- Summary: Overloading over time could cause excessive tire wear and in a worst case scenario, could lead to tire failure, increasing the risk of a crash. An authorized Mercedes-Benz Metris dealer will replace the tire information label on the B-pillar and fuel filler door. Dealers will also check the tires on the vehicle to verify that they are the correctly specified tires. If the tires on the vehicle are of a lower rating than what is specified in the Operators Manual, the tires will be replaced with new tires having the specified load rating. This repair will be done free of charge.
Mercedes-benz Metris 2016
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-07-21
- VIN: WD4PG2EE5G3
- Components: UNKNOWN OR OTHER,ENGINE
- Summary: CHECK engine Light CEL Code P052E suddenly turned on in the winter about 1 1/2 year ago, but turned off itself after a month. The Check Engine Light CEL code p052e turned on suddenly in June 2024 and stays on still. Emailed and complaint to Mercedes Benz USA and received no answer. MERCEDES BENZ USA given recall and Emission extended warranty on this code to all C, E, G, , SLC And SLK Class passenger cars with 2.0 Engine on August 25, 2023, but excluded my passenger van model, Metris, which has the same code and is a common problem. This is not right and not fair. Please advise and help.
Mercedes-benz Metris 2016
- Date Of Incident: 2023-11-01
- Date Complaint: 2024-06-22
- VIN: WD3PG2EA6G3
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: Code P052E-71 Valve for crankcase ventilation has a malfunction Code P06DA-00 Actuation of the valve in the combustion engine has an electrical fault or open circuit. These codes have been reported on too many times on forums to not have these issues recalled and fixed and paid for by Mercedes. This expensive problem should not have occurred with such little mileage and have to be fixed by the consumer
Latest 5 recalls Mercedes-benz Metris
The National Highway Traffic Safety Administration (NHTSA) has issued 61 recalls for different components of the Mercedes-benz Metris.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Mercedes-benz Metris 2022
- Report Received Date: 2023-12-21
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. A second notice will be sent once the final remedy is available anticipated October 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
- Model: Mercedes-benz Metris 2022
- Report Received Date: 2023-06-26
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
- Model: Mercedes-benz Metris 2017
- Report Received Date: 2022-07-07
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
- Model: Mercedes-benz Metris 2016
- Report Received Date: 2022-07-07
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
- Model: Mercedes-benz Metris 2018
- Report Received Date: 2022-07-07
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Latest negative Mercedes-benz Metris car reviews
Latest positive Mercedes-benz Metris car reviews
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Vehicle year: 2019
The van I borrowed from my mother had just under 3,000 miles on it in about 6 months. My family and I took a 3-week trip starting in Jacksonville, FL, going through DC, Hershey, Columbus and Dayton, Ohio, Dearborn, Michigan and back through NC before returning home, which was about 2,000 miles roundtrip. The first leg from Jax to DC was about 750 miles non-stop. After 4 hours, I needed to get a seat cushion for extra support. Although the seats were not very comfortable, even with the optional 'drivers comfort' package, both kids got their own seats for a change, so there was little complaining. Otherwise, the dated infotainment worked for my needs, and the navigation got us where we needed to go. The powertrain was excellent, with much more usable power than expected. The engine and transmission worked especially well together to get and keep the van moving. The van made it much easier to navigate the usual DC area rush hour traffic, which was much less stressful. The MPG was impressive, getting about 25 overall on 87 octane, and we have been running it the entire trip without issue. Anyone considering one of these should keep the commercial roots in mind; any of the minivans or 3-row crossovers would be much better suited for comfort. However, for an overall package, you can't beat the overall utility. Finally, I was able to turn the van completely around without backing up when I got stuck in a dead-end street that was about 2 lanes wide. The turn circle is so tight you need to be mindful of curves. Although the backup camera could be better, the lines are helpful and kept us from damage.For a commercial van, it's impressively quiet and comfortable. The ride is very smooth, even on rough Maryland roads. I also appreciate the ability to easily sweep out the floor and wipe off the optional MBtex vinyl seats.
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Vehicle year: 2019
I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500. While the R-Class was a luxurious and spacious family hauler, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option for hauling people and large items. Although it may not have all the bells and whistles of a luxury vehicle, it is still attractive and functional, with well-designed cup holders, power ports, and heating and a/c vents. The seats are comfortable and spacious, with easy ingress and egress for all passengers. While they may not fold flat, they can be removed to create a cavernous cargo space. The 2.0L four-cylinder engine provides excellent acceleration for such a large vehicle, and the steering is spectacular, making it easy to handle. I also appreciate the optional additional battery and high output alternator. Overall, the Metris is a great choice for those who need a practical and capable vehicle without sacrificing style and comfort.I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
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Vehicle year: 2016
I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500. While the R-Class was a luxurious and spacious family hauler, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option for hauling people and large items. Although it may not have all the bells and whistles of a luxury vehicle, it is still attractive and functional, with well-designed cup holders, power ports, and heating and a/c vents. The seats are comfortable and spacious, with easy ingress and egress for all passengers. While they may not fold flat, they can be removed to create a cavernous cargo space. The 2.0L four-cylinder engine provides excellent acceleration for such a large vehicle, and the steering is spectacular, making it easy to handle. I also appreciate the optional additional battery and high output alternator. Overall, the Metris is a great choice for those who need a practical and capable vehicle without sacrificing style and comfort.I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
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Vehicle year: 2017
I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500, which was a three-row family hauler that Mercedes has since discontinued. While the R-Class was a luxurious and spacious vehicle, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option that suits my current needs. Although the interior is relatively simple, it is still attractive and functional, with well-designed cup holders, power ports, and heating and a/c vents. While it may not have all the bells and whistles of a luxury vehicle, it can comfortably accommodate adults in all rows, including with the optional 8th seat. The seats can also be removed to create a large cargo space, which is more convenient than fold-flat seats that still take up space in the vehicle. The 2.0L four-cylinder engine provides excellent acceleration for such a large and capable vehicle, and the steering is spectacular, likely due to the rear-wheel drive architecture. Overall, the handling is remarkably planted and free of leaning for a vehicle that is so tall and boxy. I also appreciate the optional additional battery and high output alternator, which make it easier to power my devices and tow a trailer. I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
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Vehicle year: 2019
I really like this van! It's huge, yet fuel efficient for its size. It handles very well, although the brakes could be improved. The van is very robust and has great safety features. Although I do bump my knees getting in, like every other van, and the steering column doesn't telescope as far as I need, it's still pretty comfortable. On the downside, the radio and navigation are difficult to use, like every other Mercedes. You would think they would have figured this out by now. The cloth seats hold dog hair like nothing I've ever seen, but they are very rugged. The view from the backup camera is poor, especially at night, and the radio controls are hard to reach and use. The rear seat does not fold into the floor, and the seats are heavy. However, with a few changes, I believe this van could easily outperform the smaller Toyota Sienna and Honda Odyssey. Overall, this is a fantastic van for the money!
Are you having problems with your Mercedes-benz Metris?
Kolby Donnelly 2025-03-21
Vehicle year: 2016
Our Metris cargo van has been a reliable workhorse for our business, carrying up to 400 lbs and being used three days a week. We have put 47k miles on it and have had to replace the tires three times, but we have received great support from the dealership during the warranty period. Although we have had some issues with the strut bushing and the A/C, we have found solutions to these problems. We have also found helpful discussions on the Metris forum. Overall, we have been satisfied with our van and appreciate its contribution to our business. Thank you for your assistance.
Gennaro Ziemann 2025-03-21
Vehicle year: 2018
We were thrilled the day we purchased our Metris from Mercedes-Benz of Fort Mitchell. As a family with five children, we were looking for a European-style van that was more efficiently engineered and could fit perfectly into our narrow garage. The utility van outfitted for passengers was perfect for us. Although it was the first year Mercedes started selling the Metris in the United States, we were excited to be one of the first families to own it. For months, we were the only ones on the road with a Metris and people would often ask us about it. We gave glowing reviews to many families and encouraged them to check it out. However, we have unfortunately had some problems with the Metris and we feel obligated to warn others. For three years, we have had recurring issues with the doors, the reverse camera, the engine, and more. The three-year warranty just ended a few months ago, and we were disappointed that Mercedes never offered us an extension plan. We believe that the Mercedes engineering quality of this vehicle is poor and they are trying to minimize the cost of these models. Despite these issues, we hope that our review is helpful to others.
Ashton Marquardt 2025-03-02
Vehicle year: 2019
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be accidentally actuated when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. I really wanted to like this vehicle, but it is a daily struggle.
Isaias Dietrich 2025-02-27
Vehicle year: 2022
We have five kids and travel frequently. We purchased a 2016 Metris in North Carolina and had it upfitted by Explorer Van in Indiana. We added a higher roof, carpeted floors, leather seats, a TV, and speakers. We absolutely adore the upfitting! However, we have had to spend a lot of money on this car in just three years. We have experienced numerous issues, including three sets of tires and alignment problems. Unfortunately, we were not aware of these issues. Our A/C failed just after our warranty expired, which was an expensive fix. We also had a leaky fuel valve that filled our car with the smell of gas. Fortunately, it was fixed at no cost and has since been part of a recall. Our most recent issue was a small engine problem that I didn't understand, which cost over $1200 to fix. During my last conversation with my service representative, they suggested that I should consider purchasing a newer vehicle. They also informed me that I needed a transmission service before the end of the summer, which would cost $500. Although this car is prone to transmission problems, I am still undecided about whether to sell it and look for something else. I love the convenience of the sliding doors, tons of trunk space (but manual lift gate - super heavy, btw), and lots of leg room in both back rows. However, I am hesitant to keep it due to the amount of money I have spent on repairs.
Toby Wehner 2025-02-23
Vehicle year: 2019
The cargo van has been performing well with 60,000 miles on it. However, there are a few issues that have been bothering me. For instance, when I start and turn off the van, it takes about 30 seconds for the A/C to start blowing out of the vents, which can be brutal in South Florida. Additionally, the local Mercedes Benz dealership charges $300 for an oil change, but I found a local 10-minute drive-thru that does it for under $100 with full synthetic oil. The van has also had some engine warning lights flash on many times, but they eventually go off a day later. The radio has some issues, but the phone on Bluetooth works on both speakers. Despite these issues, the van has enough power and provides a smooth ride. I use it every day for work and get about 24 mph. Although I had Ford vans most of my life, I decided to give the Mercedes a try this time, but I will probably go back to Ford next time.