Mercedes-benz Metris problems
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Mercedes-benz Metris model years
Common Mercedes-benz Metris problems
The Mercedes-Benz Metris has been reported to have several common problems based on complaints from owners of this car.
Another common issue with the Mercedes-Benz Metris is the gasoline smell in and around the vehicle, which has been reported in the 2016 Metris model. This problem is also related to the fuel system, and it has been rated as the worst category for this car. The average cost to fix this issue is not available, but the average mileage is 29,000 miles.
The 2016 Mercedes-Benz Metris has also been reported to have cam and timing chain problems, which are almost always due to irregular oil changes and not raising the hood to inspect and keep the oil level at the full mark.
The transmission sometimes jerks forward, which is a bit scary for the drivers of the Mercedes-Benz Metris. This issue has been reported in the 2016 Metris model, and it is not clear whether it is a common failure transmission on these vans or if it is related to other major issues with 2016s. The maintenance intervals and costs for the Mercedes-Benz Metris are not specified in the search results, but it is worth considering the MB warranty for 7 years, which costs $2.8K.
In conclusion, the Mercedes-Benz Metris has been reported to have several common problems, including rainwater flooding the engine, gasoline smell in and around the vehicle, cam and timing chain problems, and transmission issues. These issues are related to the fuel system and have been reported in the 2016 and 2018 Metris models. The average cost to fix these issues is high, and the average mileage is relatively low, indicating that these problems may occur early in the life of the car. It is essential to maintain the car regularly and keep the oil level at the full mark to avoid these issues. The MB warranty for 7 years is also worth considering, as it can provide additional protection against these problems.
Is Mercedes Metris a reliable vehicle?
Is the Mercedes-Benz Metris a good car? The Edmunds experts tested the 2023 Metris both on the road and at the track, giving it a 7.6 out of 10.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
What is the problem with the 2016 Metris?
Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
What is the problem with the 2018 Mercedes Metris?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Percentage distribution of complaints by Mercedes-benz Metris years
We have researched Mercedes-benz problems and analysed all the complaints filed against Mercedes-benz Metris cars and compiled the top 5 most problematic Mercedes-benz Metris model years:
- Mercedes-benz Metris 2016
- Mercedes-benz Metris 2017
- Mercedes-benz Metris 2018
- Mercedes-benz Metris 2015
- Mercedes-benz Metris 2019
Below you can see the percentage distribution of known problems by Mercedes-benz Metris model years.
Distribution of the number of complaints by Mercedes-benz Metris years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Mercedes-benz Metris car problems categorized by type of issue
After analysing all complaints related to Mercedes-benz Metris , it was concluded that the most common issues with these cars are:
- Tires problems
- Fuel/propulsion system problems
- Unknown or other problems
- Visibility/wiper problems
- Wheels problems
The graph below shows statistics for all Mercedes-benz Metris vehicle components and the number of complaints received.
Distribution of the number of complaints with fire by Metris model years
There were a total of 2 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Metris model years
There were a total of 1 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 164 complaints about various vehicle components related to the Mercedes-benz Metris . Below are the 25 most recent complaints reported for Mercedes-benz Metris vehicles.
Latest 25 complaints
Mercedes-benz Metris 2018
- Date Of Incident: 2024-02-29
- Date Complaint: 2024-09-30
- Components: ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-09-03
- Date Complaint: 2024-09-12
- VIN: WD4PG2EE0J3
- Components: ENGINE
- Summary: The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-09-06
- Date Complaint: 2024-09-07
- VIN: WD4PG2EE7J3
- Components: WHEELS
- Summary: No fix for recall that originated in 2022
Mercedes-benz Metris 2016
- Date Of Incident: 2024-09-03
- Date Complaint: 2024-09-03
- Components: TIRES
- Summary: The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. The VIN was not available.
Mercedes-benz Metris 2018
- Date Of Incident: 2022-09-01
- Date Complaint: 2024-08-22
- VIN: WD4PG2EE5J3
- Components: WHEELS
- Summary: Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
Mercedes-benz Metris 2018
- Date Of Incident: 2022-09-02
- Date Complaint: 2024-08-21
- VIN: WD3PG2EA0J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-benz Metris 2016
- Date Of Incident: 2022-08-01
- Date Complaint: 2024-08-19
- VIN: WD4PG2EE6G3
- Components: FUEL/PROPULSION SYSTEM
- Summary: Crank case ventilation valve failure and a common issue for this model. Code: P052E Failed NJ motor vehicle inspection due to emissions code: P052E
Mercedes-benz Metris 2016
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-19
- VIN: WD4PG2EE1G3
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2016 Mercedes-Benz Metris. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the crank case ventilation valve had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 52,000.
Mercedes-benz Metris 2016
- Date Of Incident: 2022-09-10
- Date Complaint: 2024-08-15
- VIN: WD4PG2EE2G3
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: The Crankcase ventilation valve called (Crankcase Rebreather)comes with a defect making engine light to come on after about an average of 50.000 miles, with a code p052e, preventing passing state vehicle inspection. Feedback from many Metris ownership highlights exact same challenge with engine light turned on at all times. But dealership is charging up to 3.000 dollars to remove their own faulty designed part.
Mercedes-benz Metris 2017
- Date Of Incident: 2024-08-14
- Date Complaint: 2024-08-14
- VIN: WD3PG2EA1H3
- Components: TIRES
- Summary: The contact owns a 2017 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-08-13
- Date Complaint: 2024-08-13
- VIN: WD4PG2EE5J3
- Components: WHEELS
- Summary: The tire recall 22V482 has been pending since September 2022, and there is no remedy available to date. The manufacturer has not resolved this in a timely manner - it has been 23 months!
Mercedes-benz Metris 2016
- Date Of Incident: 2024-08-06
- Date Complaint: 2024-08-06
- VIN: WD4PG2EE0G3
- Components: TIRES
- Summary: The contact owns a 2016 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Mercedes-benz Metris 2018
- Date Of Incident: 2024-08-05
- Date Complaint: 2024-08-05
- VIN: WD4PG2EE8J3
- Components: UNKNOWN OR OTHER
- Summary: Overloading over time could cause excessive tire wear and in a worst case scenario, could lead to tire failure, increasing the risk of a crash. An authorized Mercedes-Benz Metris dealer will replace the tire information label on the B-pillar and fuel filler door. Dealers will also check the tires on the vehicle to verify that they are the correctly specified tires. If the tires on the vehicle are of a lower rating than what is specified in the Operators Manual, the tires will be replaced with new tires having the specified load rating. This repair will be done free of charge.
Mercedes-benz Metris 2016
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-07-21
- VIN: WD4PG2EE5G3
- Components: UNKNOWN OR OTHER,ENGINE
- Summary: CHECK engine Light CEL Code P052E suddenly turned on in the winter about 1 1/2 year ago, but turned off itself after a month. The Check Engine Light CEL code p052e turned on suddenly in June 2024 and stays on still. Emailed and complaint to Mercedes Benz USA and received no answer. MERCEDES BENZ USA given recall and Emission extended warranty on this code to all C, E, G, , SLC And SLK Class passenger cars with 2.0 Engine on August 25, 2023, but excluded my passenger van model, Metris, which has the same code and is a common problem. This is not right and not fair. Please advise and help.
Mercedes-benz Metris 2016
- Date Of Incident: 2023-11-01
- Date Complaint: 2024-06-22
- VIN: WD3PG2EA6G3
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: Code P052E-71 Valve for crankcase ventilation has a malfunction Code P06DA-00 Actuation of the valve in the combustion engine has an electrical fault or open circuit. These codes have been reported on too many times on forums to not have these issues recalled and fixed and paid for by Mercedes. This expensive problem should not have occurred with such little mileage and have to be fixed by the consumer
Latest 5 recalls Mercedes-benz Metris
The National Highway Traffic Safety Administration (NHTSA) has issued 61 recalls for different components of the Mercedes-benz Metris.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Mercedes-benz Metris 2022
- Report Received Date: 2023-12-21
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. A second notice will be sent once the final remedy is available anticipated October 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAPUM2. This recall is an expansion of NHTSA recall number 23V-444.
- Model: Mercedes-benz Metris 2022
- Report Received Date: 2023-06-26
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
- Consequence: A loss of drive power can increase the risk of a crash.
- Remedy: Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
- Model: Mercedes-benz Metris 2017
- Report Received Date: 2022-07-07
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
- Model: Mercedes-benz Metris 2016
- Report Received Date: 2022-07-07
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
- Model: Mercedes-benz Metris 2018
- Report Received Date: 2022-07-07
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
Latest negative Mercedes-benz Metris car reviews
Latest positive Mercedes-benz Metris car reviews
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Vehicle year: 2020
After waiting 8 months for my order to arrive, I finally received my van and I am extremely satisfied with it. The comfort level is exceptional for a van, which is not surprising considering it's a Mercedes car with a metal box on it. The handling is decent and I was able to achieve 28+ mpg at an average speed of 60 miles per hour on a country highway. The vehicle feels solid and is a pleasure to travel in. I have driven it for 9000 miles and have not experienced any issues. It is very stable in high winds and provides a quiet and comfortable ride. Although I have worn out two $250 front tires in 23,000 miles, I believe this is a common problem due to the factory's sloppy job and the dealer's inadequate preparation. Despite my email requesting a reimbursement for the first tire and alignment responses, Mercedes has not responded. Overall, I am confident in the quality of my Metris and highly recommend it.
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Vehicle year: 2022
I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500, which was a three-row family hauler that Mercedes has since discontinued. While the R-Class was a luxurious and spacious vehicle, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option that suits my current needs. Although it may not have all the bells and whistles of a luxury vehicle, it is still attractive and functional. The removable cup holders, lights, power ports, and heating and a/c vents are well thought out. The vehicle can comfortably accommodate actual adults in all rows, and the optional 8th seat makes ingress and egress easy. While the seats don't fold flat, they can be removed to create a cavernous volume for hauling large items. The 2.0L four-banger engine provides excellent acceleration for such a large and capable vehicle, and the steering is spectacular. The handling feel is remarkably planted and free of leaning for a vehicle that is so tall and boxy. I opted for the additional battery and high output alternator, which proved useful when I towed a 1,500 pound trailer last week. Overall, I am very satisfied with my purchase of the Mercedes Metris.I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
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Vehicle year: 2018
I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500. While the R-Class was a luxurious and spacious family hauler, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option for hauling people and large items. Although it may not have all the bells and whistles of a luxury vehicle, it is still attractive and functional, with well-designed cup holders, power ports, and heating and a/c vents. The seats are comfortable and spacious, with easy ingress and egress for all passengers. While they may not fold flat, they can be removed to create a cavernous cargo space. The 2.0L four-cylinder engine provides excellent acceleration for such a large vehicle, and the steering is spectacular, making it easy to handle. I also appreciate the optional additional battery and high output alternator. Overall, the Metris is a great choice for those who need a practical and capable vehicle without sacrificing style and comfort.I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
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Vehicle year: 2019
We absolutely love our Metris! I purchased it for three main reasons. Firstly, it easily fits through our 83The price of a similarly equipped Metris for 2019 is noticeably higher than my 2016 with few, or any, real changes or improvements. However, I understand that Mercedes-Benz is always striving to improve their vehicles and offer the best quality to their customers. I do think that the Metris could benefit from a real limited-slip rear differential for dual-wheel traction, but I also acknowledge that MB's electronically controlled individual rear-wheel braking is a step in the right direction to prevent fish-tailing. Overall, I appreciate the effort that Mercedes-Benz puts into their vehicles and I look forward to seeing future improvements.
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Vehicle year: 2016
This van is a great purchase due to its perfect size, good quality, and nice ride. The manufacturer's incentive made it even more worth the extra money. Although I would have liked a few more options, the dealers did not have vans with the extra safety features in stock. The only downside is that the mirrors are a bit small, and adding a stick-on mirror is not a good option. However, the ride is nice, handling is great, and noise is minimal. It would be even better if it had FWD or AWD for northern climates.
Are you having problems with your Mercedes-benz Metris?
Karl Crist 2025-06-11
Vehicle year: 2018
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be annoying when accidentally actuating the wipers when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. Although I really wanted to like this vehicle, it is a daily struggle.
Valentin Will 2025-05-11
Vehicle year: 2020
I like it! However, I must admit that the seats are not the most comfortable for long distance travel.
Ryleigh Murazik 2025-05-09
Vehicle year: 2020
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be annoying when accidentally actuating the wipers when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. Although I really wanted to like this vehicle, it is a daily struggle.
Carter Marks 2025-05-07
Vehicle year: 2017
I rented this van a month ago and unfortunately experienced some issues with it. Despite my concerns, the dealer did not take me seriously at first. However, after insisting that they change the van, they did so. I drove the new van for a couple of weeks, but unfortunately experienced another issue while driving on a bridge with passengers in the van. This was a scary experience for my riders and has left me feeling uneasy about the safety of the van. I believe it would be best to avoid renting a Mercedes Benz Metris until the issue has been resolved. Other drivers have also reported similar issues, and mechanics have suggested that it may be a transmission issue. Given that I drove the van for 30 days on various roads and highways, I believe that it is important to evaluate the situation and address any potential safety concerns.
Alec Altenwerth 2025-05-05
Vehicle year: 2020
We have purchased 9 Metris vans so far, but unfortunately, we have been experiencing some issues with them. All vans have been driven for 15k miles or less. We have encountered problems such as transmission shifter failure, electronic issues, climate control venting and display issues, multiple check engine lights, tire and alignment issues, and incorrect maintenance alerts on display. It's important to note that the 15k mile service interval is not entirely accurate. We have had some difficulty dealing with the MB dealerships in our major metroplex, but we have found one good dealership out of state, although it is limited by the warranty and part availability. We are hoping to resolve these issues and improve our experience with the vans. Thank you for your understanding.