2020 Mercedes-benz Metris problems
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Common 2020 Mercedes-benz Metris problems
The Mercedes-Benz Metris 2020 has been reported to have several common problems, primarily related to recalls and safety concerns.
- Brake Fluid Reservoir Recall: In 2022, DVUSA issued a recall for certain 2016-2021 Mercedes-Benz Metris vehicles due to a potential issue with the brake fluid reservoir mounting. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach. This issue can lead to a loss of brake fluid and a reduction in braking performance, posing a safety risk to the driver and other road users. Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge.
- Emergency Call System Recall: In 2022, DVUSA issued a recall for certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles due to a potential issue with the emergency call (eCall) system. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. This issue can lead to a delay in emergency services being notified in the event of a crash, posing a safety risk to the driver and other road users. The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge.
- Stalling Recall: In 2024, Mercedes-Benz issued a recall for certain 2022-2023 Mercedes-Benz Metris vehicles due to a potential issue with the fuel pumps. The fuel pump in the affected vehicles has deformed internal parts that can jam at any moment. This may cause the car to stall, posing a safety risk to the driver and other road users. Dealers will replace the fuel delivery module free of charge.
These recalls are serious safety concerns that should be addressed as soon as possible to ensure the safety of the driver and other road users. It is important to check if your vehicle is affected by these recalls and to schedule an appointment with a Mercedes-Benz dealer to have the necessary repairs carried out.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
Did Mercedes stop making Metris?
After six successful years, Mercedes-Benz has announced that the 2023 model of the Metris will be the last one produced. This loss has left many wondering what vehicle will be replacing it. Find out why the Mercedes-Benz Metris has been discontinued and what this means for drivers looking to purchase one.
What is the crash rating of the Mercedes Metris?
The Metris received a five-star overall safety rating from Euro NCAP when it was evaluated new for the 2014 model year. It earned a 93 percent score for adult occupants, 87 percent for child occupants, 67 percent for pedestrian safety, and 85 percent for safety assist systems.
What is the mileage of a Mercedes Metris?
Cargo van variants of the Metris are rated at up to 19 mpg city and 23 mpg highway while the passenger van version is rated at 18 mpg city and 22 mpg highway.
2020 Mercedes-benz Metris complaints
The NHTSA has received 0 complaints about various vehicle components related to the 2020 Mercedes-benz Metris.
You can leave your car complaint via the special form below.
2020 Mercedes-benz Metris recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 6 recalls for different components of the 2020 Mercedes-benz Metris.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
- Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FLUID
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
- Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
- Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
- Consequence: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Negative 2020 Mercedes-benz Metris car reviews
Positive 2020 Mercedes-benz Metris car reviews
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As a contractor, I lead a busy life. My Metris cargo van is a reliable companion that can carry all my tools, ladders, and steel tool cabinets without any worries of overloading. The van's engine is outstanding and has plenty of power to spare. Additionally, it has an amazing turning radius that makes it easy to maneuver in tight spaces. I opted for a few extras, including cargo interior panels, wood flooring, trailer hitch, and a driver convenience package, which brought the price to $30,000. I also added an aftermarket roof rack, and with a small modification, the van now fits in my 7' garage with two full-size extension ladders. Previously, I owned a Ram Promaster City, but with the weight I was carrying, I felt like I was torturing it. I traded it in with 30k miles before I ruined it. Although the Metris requires 91 octane fuel, I am happy to treat it to anything it asks for because of the way it performs. I absolutely love this Metris!
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We absolutely love our Metris! I purchased it for three main reasons. Firstly, it easily fits through our 83The price of a similarly equipped Metris for 2019 is noticeably higher than my 2016 with few, or any, real changes or improvements. However, I understand that Mercedes-Benz is always striving to improve their vehicles and offer the best quality to their customers. I do think that the Metris could benefit from a real limited-slip rear differential for dual-wheel traction, but I also acknowledge that MB's electronically controlled individual rear-wheel braking is a step in the right direction to prevent fish-tailing. Overall, I appreciate the effort that Mercedes-Benz puts into their vehicles and I look forward to seeing future improvements.
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I really like the Metris for its size and the fact that it can seat 8 people comfortably. Although the exterior is attractive, the interior feels a bit dated and more suited for shuttle purposes rather than for transporting kids. Interestingly, the Euro version has a nicer dashboard. I did have a bit of trouble driving up a hill in the snow due to the rear-wheel drive, so I think it would be great if AWD was an option. One downside is that the rear seats are heavy to move and don't fold down. However, I'm also considering the Odyssey which has better mileage and similar space, although I'm not a fan of the lightning bolt design.
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I recently purchased a Mercedes Metris to replace my 2006 Mercedes R500. While the R-Class was a luxurious and spacious family hauler, it was also complex and expensive to maintain. The Metris, on the other hand, is a more practical and utilitarian option for hauling people and large items. Although it may not have all the bells and whistles of a luxury vehicle, it is still attractive and functional, with well-designed cup holders, power ports, and heating and a/c vents. The seats are comfortable and spacious, with easy ingress and egress for all passengers. While they may not fold flat, they can be removed to create a cavernous cargo space. The 2.0L four-cylinder engine provides excellent acceleration for such a large vehicle, and the steering is spectacular, making it easy to handle. I also appreciate the optional additional battery and high output alternator. Overall, the Metris is a great choice for those who need a practical and capable vehicle without sacrificing style and comfort.I had a 3,000 watt power inverter professionally installed and connected to an auxiliary battery. This allows me to power PA audio gear or other items from the vehicle in locations where power is not available. Besides the inconvenience of removing the seats, my only other complaint is with the infotainment system. I wish M-B offered an upgrade option. The combination of screen size and interface are pretty terrible, and it is such a good looking vehicle that I think M-B could attract more families with a better offering here. The audio system is fine by utility vehicle standards, but it certainly lacks the low end of any German carmakers' premium audio system offerings in luxury vehicles. For me, though, it will be used occasionally for family hauling and will mostly be deployed for my small business.
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I'm so glad I bought this van! It's been exceptional, even with over 251,000 miles on it.
Additional sources
More sources of information about 2020 Mercedes-benz Metris problems:
Common issues and maintenance questions | Mercedes-Benz ...
Nov 15, 2019 ... That sounds like the real deal to me. 2020 Metris 135 Cargo ~FLEX~ <=> L-Trac + E-Trac = DIY Multi ...
2020 Mercedes-Benz Metris Reliability - Consumer Reports
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency ...
First problem! (Updated with the solution for my van...) | Mercedes ...
Apr 9, 2021 ... Let me check the seat cushions again for that winning lottery ticket. 2020 Metris 135 Cargo ~FLEX~ <=> L-Trac + E-Trac = DIY Multi ...
The Mercedes Metris is leaving the U.S. because nobody wanted it ...
Aug 12, 2022 ... I think it makes the most sense as a cargo van and tow vehicle. I know someone who uses it for his business and it can tow his race car without ...
Metris piece of crap | Mercedes-Benz Metris Forum
Aug 3, 2016 ... Some of the issues of either not working, giving errors, or throwing up messages on the dash, with delare excuses of cant duplicate and "without ...
Other years of Mercedes-benz Metris
Are you having problems with your 2020 Mercedes-benz Metris?
Valentin Will 2025-05-11
I like it! However, I must admit that the seats are not the most comfortable for long distance travel.
Ryleigh Murazik 2025-05-09
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be annoying when accidentally actuating the wipers when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. Although I really wanted to like this vehicle, it is a daily struggle.
Alec Altenwerth 2025-05-05
We have purchased 9 Metris vans so far, but unfortunately, we have been experiencing some issues with them. All vans have been driven for 15k miles or less. We have encountered problems such as transmission shifter failure, electronic issues, climate control venting and display issues, multiple check engine lights, tire and alignment issues, and incorrect maintenance alerts on display. It's important to note that the 15k mile service interval is not entirely accurate. We have had some difficulty dealing with the MB dealerships in our major metroplex, but we have found one good dealership out of state, although it is limited by the warranty and part availability. We are hoping to resolve these issues and improve our experience with the vans. Thank you for your understanding.
Fausto Harris 2025-01-23
My boss recently purchased two Metris vans, a 2018 and a 2019. Unfortunately, the 2019 van has experienced some issues, such as a vibrating roof and bald tires. Additionally, the check oil light came on when the van was under 15k miles and it started to cut out, resulting in a misfire on cylinder 1. Although the dealer replaced the plug coil, the check engine light has come on again. As for the 2018 van, it has had some problems with eating tires and alignment issues, as well as steering problems. Unfortunately, the 2018 van caught fire and was a total loss. We are currently working to resolve these issues and ensure that our fleet is in top condition.
Brooks Mertz 2024-10-28
The Metris may not be the best option for everyone. I have personally experienced some issues with my own vehicle. It may not be fair to compare it directly to Chevrolet and Ford. However, it's important to consider your own needs and preferences before making a purchase. Ultimately, the decision is yours to make.