2020 Mercedes-benz Metris problems
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Common 2020 Mercedes-benz Metris problems
The Mercedes-Benz Metris 2020 has been reported to have several common problems, primarily related to recalls and safety concerns.
- Brake Fluid Reservoir Recall: In 2022, DVUSA issued a recall for certain 2016-2021 Mercedes-Benz Metris vehicles due to a potential issue with the brake fluid reservoir mounting. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach. This issue can lead to a loss of brake fluid and a reduction in braking performance, posing a safety risk to the driver and other road users. Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge.
- Emergency Call System Recall: In 2022, DVUSA issued a recall for certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles due to a potential issue with the emergency call (eCall) system. An error in the communication module’s SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. This issue can lead to a delay in emergency services being notified in the event of a crash, posing a safety risk to the driver and other road users. The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge.
- Stalling Recall: In 2024, Mercedes-Benz issued a recall for certain 2022-2023 Mercedes-Benz Metris vehicles due to a potential issue with the fuel pumps. The fuel pump in the affected vehicles has deformed internal parts that can jam at any moment. This may cause the car to stall, posing a safety risk to the driver and other road users. Dealers will replace the fuel delivery module free of charge.
These recalls are serious safety concerns that should be addressed as soon as possible to ensure the safety of the driver and other road users. It is important to check if your vehicle is affected by these recalls and to schedule an appointment with a Mercedes-Benz dealer to have the necessary repairs carried out.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
Did Mercedes stop making Metris?
After six successful years, Mercedes-Benz has announced that the 2023 model of the Metris will be the last one produced. This loss has left many wondering what vehicle will be replacing it. Find out why the Mercedes-Benz Metris has been discontinued and what this means for drivers looking to purchase one.
What is the crash rating of the Mercedes Metris?
The Metris received a five-star overall safety rating from Euro NCAP when it was evaluated new for the 2014 model year. It earned a 93 percent score for adult occupants, 87 percent for child occupants, 67 percent for pedestrian safety, and 85 percent for safety assist systems.
What is the mileage of a Mercedes Metris?
Cargo van variants of the Metris are rated at up to 19 mpg city and 23 mpg highway while the passenger van version is rated at 18 mpg city and 22 mpg highway.
2020 Mercedes-benz Metris complaints
The NHTSA has received 0 complaints about various vehicle components related to the 2020 Mercedes-benz Metris.
You can leave your car complaint via the special form below.
2020 Mercedes-benz Metris recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 6 recalls for different components of the 2020 Mercedes-benz Metris.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- Remedy: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
- Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FLUID
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
- Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
- Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly installed.
- Consequence: The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BREMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Negative 2020 Mercedes-benz Metris car reviews
Positive 2020 Mercedes-benz Metris car reviews
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This van is a great purchase due to its perfect size, good quality, and nice ride. The manufacturer's incentive made it even more worth the extra money. Although I would have liked a few more options, the dealers did not have vans with the extra safety features in stock. The only downside is that the mirrors are a bit small, and adding a stick-on mirror is not a good option. However, the ride is nice, handling is great, and noise is minimal. It would be even better if it had FWD or AWD for northern climates.
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This is a great multi-use vehicle that is perfect for camping, day trips, home center purchases, and daily driving. The van is functional and versatile, with a clean and minimalistic style both inside and outside. The rear wheel drive provides a lighter steering feel, and the towing and load capacity are impressive. The powertrain is very peppy and fuel efficient, making it a joy to drive. The comfortable seating sits up higher, making for a non-fatiguing driving experience. Overall, this van is not just a family hauler, but a fantastic all-around vehicle. Plus, it runs on regular fuel, which is a great bonus!
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The van I borrowed from my mother had just under 3,000 miles on it in about 6 months. My family and I took a 3-week trip starting in Jacksonville, FL, going through DC, Hershey, Columbus and Dayton, Ohio, Dearborn, Michigan and back through NC before returning home, which was about 2,000 miles roundtrip. The first leg from Jax to DC was about 750 miles non-stop. After 4 hours, I needed to get a seat cushion for extra support. Although the seats were not very comfortable, even with the optional 'drivers comfort' package, both kids got their own seats for a change, so there was little complaining. Otherwise, the dated infotainment worked for my needs, and the navigation got us where we needed to go. The powertrain was excellent, with much more usable power than expected. The engine and transmission worked especially well together to get and keep the van moving. The van made it much easier to navigate the usual DC area rush hour traffic, which was much less stressful. The MPG was impressive, getting about 25 overall on 87 octane, and we have been running it the entire trip without issue. Anyone considering one of these should keep the commercial roots in mind; any of the minivans or 3-row crossovers would be much better suited for comfort. However, for an overall package, you can't beat the overall utility. Finally, I was able to turn the van completely around without backing up when I got stuck in a dead-end street that was about 2 lanes wide. The turn circle is so tight you need to be mindful of curves. Although the backup camera could be better, the lines are helpful and kept us from damage.For a commercial van, it's impressively quiet and comfortable. The ride is very smooth, even on rough Maryland roads. I also appreciate the ability to easily sweep out the floor and wipe off the optional MBtex vinyl seats.
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After waiting 8 months for my order to arrive, I finally received my van and I am extremely satisfied with it. The comfort level is exceptional for a van, which is not surprising considering it's a Mercedes car with a metal box on it. The handling is decent and I was able to achieve 28+ mpg at an average speed of 60 miles per hour on a country highway. The vehicle feels solid and is a pleasure to travel in. I have driven it for 9000 miles and have not experienced any issues. It is very stable in high winds and provides a quiet and comfortable ride. Although I have worn out two $250 front tires in 23,000 miles, I believe this is a common problem due to the factory's sloppy job and the dealer's inadequate preparation. Despite my email requesting a reimbursement for the first tire and alignment responses, Mercedes has not responded. Overall, I am confident in the quality of my Metris and highly recommend it.
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As a contractor, I lead a busy life. My Metris cargo van is a reliable companion that can carry all my tools, ladders, and steel tool cabinets without any worries of overloading. The van's engine is outstanding and has plenty of power to spare. Additionally, it has an amazing turning radius that makes it easy to maneuver in tight spaces. I opted for a few extras, including cargo interior panels, wood flooring, trailer hitch, and a driver convenience package, which brought the price to $30,000. I also added an aftermarket roof rack, and with a small modification, the van now fits in my 7' garage with two full-size extension ladders. Previously, I owned a Ram Promaster City, but with the weight I was carrying, I felt like I was torturing it. I traded it in with 30k miles before I ruined it. Although the Metris requires 91 octane fuel, I am happy to treat it to anything it asks for because of the way it performs. I absolutely love this Metris!
Additional sources
More sources of information about 2020 Mercedes-benz Metris problems:
Common issues and maintenance questions | Mercedes-Benz ...
Nov 15, 2019 ... That sounds like the real deal to me. 2020 Metris 135 Cargo ~FLEX~ <=> L-Trac + E-Trac = DIY Multi ...
2020 Mercedes-Benz Metris Reliability - Consumer Reports
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency ...
First problem! (Updated with the solution for my van...) | Mercedes ...
Apr 9, 2021 ... Let me check the seat cushions again for that winning lottery ticket. 2020 Metris 135 Cargo ~FLEX~ <=> L-Trac + E-Trac = DIY Multi ...
The Mercedes Metris is leaving the U.S. because nobody wanted it ...
Aug 12, 2022 ... I think it makes the most sense as a cargo van and tow vehicle. I know someone who uses it for his business and it can tow his race car without ...
Metris piece of crap | Mercedes-Benz Metris Forum
Aug 3, 2016 ... Some of the issues of either not working, giving errors, or throwing up messages on the dash, with delare excuses of cant duplicate and "without ...
Other years of Mercedes-benz Metris
Are you having problems with your 2020 Mercedes-benz Metris?
Jon Bartoletti 2025-07-11
The cargo van has been performing well with 60,000 miles on it. However, there are a few issues that have been bothering me. For instance, when I start and turn off the van, it takes about 30 seconds for the A/C to start blowing out of the vents, which can be brutal in South Florida. Additionally, the local Mercedes Benz dealership charges $300 for an oil change, but I found a local 10-minute drive-thru that does it for under $100 with full synthetic oil. The van has also had some engine warning lights flash on many times, but they eventually go off a day later. The radio has some issues, but the phone on Bluetooth works on both speakers. Despite these issues, the van has enough power and provides a smooth ride. I use it every day for work and get about 24 mph. Although I had Ford vans most of my life, I decided to give the Mercedes a try this time, but I will probably go back to Ford next time.
Rico Connelly 2025-07-10
I rented this van a month ago and unfortunately experienced some issues with it. Despite my concerns, the dealer did not take me seriously at first. However, after insisting that they change the van, they did so. I drove the new van for a couple of weeks, but unfortunately experienced another issue while driving on a bridge with passengers in the van. This was a scary experience for my riders and has left me feeling uneasy about the safety of the van. I believe it would be best to avoid renting a Mercedes Benz Metris in the future, as it put me and my passengers in harm's way. Other drivers have also reported similar issues with the van's transmission, which I believe should be evaluated further. Thank you for your attention to this matter.
Valentin Will 2025-05-11
I like it! However, I must admit that the seats are not the most comfortable for long distance travel.
Ryleigh Murazik 2025-05-09
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be annoying when accidentally actuating the wipers when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. Although I really wanted to like this vehicle, it is a daily struggle.
Alec Altenwerth 2025-05-05
We have purchased 9 Metris vans so far, but unfortunately, we have been experiencing some issues with them. All vans have been driven for 15k miles or less. We have encountered problems such as transmission shifter failure, electronic issues, climate control venting and display issues, multiple check engine lights, tire and alignment issues, and incorrect maintenance alerts on display. It's important to note that the 15k mile service interval is not entirely accurate. We have had some difficulty dealing with the MB dealerships in our major metroplex, but we have found one good dealership out of state, although it is limited by the warranty and part availability. We are hoping to resolve these issues and improve our experience with the vans. Thank you for your understanding.