2018 Mercedes-benz Metris problems
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Common 2018 Mercedes-benz Metris problems
The Mercedes-Benz Metris, introduced in 2018, has been criticized by owners for several common problems. These issues range from weak acceleration to a lack of practicality, as well as concerns with the low-pressure fuel pump and the quality of the interior features.
Weak Acceleration
One of the most significant complaints about the Mercedes-Benz Metris is its weak acceleration. The 2018 Metris has a 2.0-liter turbocharged engine that produces 208 horsepower and 258 lb-ft of torque, which is mated to a 7-speed automatic transmission
. While the handling of the vehicle is considered acceptable for a van, the acceleration is weak, earning a score of 1 out of 10 in a review by Doug DeMuro
. This can make merging onto highways and passing other vehicles difficult and potentially dangerous.
Lack of Practicality
The Mercedes-Benz Metris also falls short in terms of practicality. With only 38 cubic feet of cargo space with the rear seats in place, it has significantly less storage space than its competitors, such as the Honda Odyssey and Toyota Sienna, which offer 158.8 cubic feet and 150 cubic feet, respectively
. This lack of cargo space can make it challenging for owners to transport large items or accommodate multiple passengers.
Low-Pressure Fuel Pump
Another common problem with the Mercedes-Benz Metris is related to the low-pressure fuel pump. A Metris owner reported that their vehicle experienced an issue with the low-pressure fuel pump, which resulted in too low a fuel pressure. The tech had to drop the fuel tank to inspect and potentially replace the low-pressure fuel pump, leading to a significant inconvenience for the owner.
Interior Features
The interior features of the Mercedes-Benz Metris have also been criticized by owners. The sat-nav system, in particular, has been described as looking like it's from 10 years ago, with a screen that appears outdated and unappealing. Additionally, the vehicle lacks some of the creature comforts and technology found in other minivans, such as built-in video monitors for passengers and advanced safety features.
In conclusion, the Mercedes-Benz Metris has several common problems that have been reported by owners. These issues include weak acceleration, a lack of practicality, concerns with the low-pressure fuel pump, and criticisms of the interior features. These problems can make the Metris a less appealing choice for those in the market for a minivan, particularly when compared to its competitors.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
Does the Metris require premium gas?
Premium fuel is recommended. If the recommended fuel grade is not available, unleaded regular fuel with an octane rating of 87 can be used temporarily.
Will Metris be discontinued?
After six successful years, Mercedes-Benz has announced that the 2023 model of the Metris will be the last one produced.
Is Mercedes Metris good in snow?
The Metris is not an AWD vehicle, so snow chains are required during certain parts of the year. When installed correctly, they provide you with better vehicle traction in the snow and ice. Be sure to remove them when you leave icy areas, as they can damage your tires if driven on dry pavement.
Is Metris expensive to maintain?
A Mercedes-Benz Metris will cost about $18,045 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury full size van models by $2,391. There is also a 56.68% chance that a Metris will require a major repair during that time.
What size engine is in a 2018 Metris?
Powering all Metris models is a 208-hp 2.0-liter four-cylinder engine that's coupled to a seven-speed automatic transmission. Power is sent to the rear wheels, and there is no option to upgrade to all-wheel drive.
Did Mercedes stop making Metris?
After six successful years, Mercedes-Benz has announced that the 2023 model of the Metris will be the last one produced. This loss has left many wondering what vehicle will be replacing it. Find out why the Mercedes-Benz Metris has been discontinued and what this means for drivers looking to purchase one.
Where is the Metris made?
North Charleston
Since 2006, more than 350,000 Sprinter and Metris vans have been assembled in North Charleston and delivered to destinations across the U.S. In 2021, the plant celebrated its 15-year legacy of SKD production in South Carolina.
2018 Mercedes-benz Metris car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Metris problems, we found that the most common problems with these 2023 model year vehicles are:
- Tires problems
- Wheels problems
- Unknown or other problems
- Steering problems
- Back over prevention problems
The graph below shows statistics for all 2018 Mercedes-benz Metris vehicle components and the number of complaints received.
2018 Mercedes-benz Metris complaints
The NHTSA has received 25 complaints about various vehicle components related to the 2018 Mercedes-benz Metris.
ELECTRICAL SYSTEM,SERVICE BRAKES PROBLEM
- Date Of Incident: 2024-02-29
- Components: ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact stated the vehicle had displayed that there were failures with several safety features. The instrument panel had failed to display any information regarding any safety features. The vehicle had been taken to the dealer who had diagnosed that the brake sensors had failed. The brake sensors had been replaced. Approximately, seven months after having the vehicle repaired the instrument panel displayed failed safety features again. The instrument panel also failed to display any information regarding the safety features of the vehicle. The dealer was informed of the failure; however, the vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was informed of the failure and referred the contact to the dealer. The failure mileage was 10,000. The VIN was unavailable.
ENGINE PROBLEM
- Date Of Incident: 2024-09-03
- VIN: WD4PG2EE0J3
- Components: ENGINE
- Summary: The check engine light came on, with code P052E indicating a positive crankcase ventilation valve failure. Dealer inspection revealed the PCV valve is sticking and recommended a replacement with a $2100 charge. This is a widely experienced problem with this engine in many Mercedes vehicles, suggesting that the cause is a manufacturer defect.
WHEELS PROBLEM
- Date Of Incident: 2024-09-06
- VIN: WD4PG2EE7J3
- Components: WHEELS
- Summary: No fix for recall that originated in 2022
WHEELS PROBLEM
- Date Of Incident: 2022-09-01
- VIN: WD4PG2EE5J3
- Components: WHEELS
- Summary: Recall 22V482 pending since Sept 2022, still no repair available. Tires pose a safety risk.
TIRES PROBLEM
- Date Of Incident: 2022-09-02
- VIN: WD3PG2EA0J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
WHEELS PROBLEM
- Date Of Incident: 2024-08-13
- VIN: WD4PG2EE5J3
- Components: WHEELS
- Summary: The tire recall 22V482 has been pending since September 2022, and there is no remedy available to date. The manufacturer has not resolved this in a timely manner - it has been 23 months!
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-08-05
- VIN: WD4PG2EE8J3
- Components: UNKNOWN OR OTHER
- Summary: Overloading over time could cause excessive tire wear and in a worst case scenario, could lead to tire failure, increasing the risk of a crash. An authorized Mercedes-Benz Metris dealer will replace the tire information label on the B-pillar and fuel filler door. Dealers will also check the tires on the vehicle to verify that they are the correctly specified tires. If the tires on the vehicle are of a lower rating than what is specified in the Operators Manual, the tires will be replaced with new tires having the specified load rating. This repair will be done free of charge.
STEERING,SUSPENSION,WHEELS PROBLEM
- Date Of Incident: 2024-05-03
- VIN: WD4PG2EE2J3
- Components: STEERING,SUSPENSION,WHEELS
- Summary: The vehicle is unsteady wably fear of freeway driving vehicle does not appear to steer exactly where it is intended. Wheels feel much too small for vehicle. Took car in on 2023 was told recall is not activated. I can’t do freeway driving I am fearful in vehicle. Dealership only does related items for out of pocket expenses problem not solved
TIRES PROBLEM
- Date Of Incident: 2024-05-09
- VIN: WD4PG2EE7J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
TIRES PROBLEM
- Date Of Incident: 2022-09-07
- VIN: WD3PG3EA6J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
UNKNOWN OR OTHER,TIRES PROBLEM
- Date Of Incident: 2024-03-18
- VIN: WD4PG2EE8J3
- Components: UNKNOWN OR OTHER,TIRES
- Summary: I am the owner of 2018 Mercedes Benz Matrix. The car was purchased in order to use it for business on renting platform. It does have recall which is not active and in review for more than a year. Because of it Im not able to use the car, all renting platforms are blocking the car because it is open recall. Mercedes doesn't have remedy obviously, and just have it pending. Im loosing all business/ money because of this recall. The car is just standing parked, as I understand it is unsafe to drive for me and for other people.
TIRES PROBLEM
- Date Of Incident: 2024-01-18
- VIN: WD4PG2EE5J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
TIRES PROBLEM
- Date Of Incident: 2023-12-21
- VIN: WD4PG2EE2J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
TIRES PROBLEM
- Date Of Incident: 2023-04-01
- VIN: WD3PG2EA7J
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-03-29
- VIN: WD3PG2EA1J3
- Components: ELECTRICAL SYSTEM,FUEL/PROPULSION SYSTEM
- Summary: The digital display system that indicates how many miles you have left until empty is not accurate. The dashboard display indicated that I had about 85 miles of range left before my tank was empty. Approximately 35 miles later, when there should have been 50 miles of range left according to the digital dashboard display, the vehicle ran out of gas and I was left stranded on the side of the freeway. This is a safety issue. I have read numerous reports of similar incidents with this vehicle in online forums.
TIRES PROBLEM
- Date Of Incident: 2023-03-29
- VIN: WD3PG3EA3J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact related the tire replacements performed on the vehicle to the recall. VIN tool confirms parts not available.
TIRES PROBLEM
- Date Of Incident: 2022-09-15
- VIN: WD4PG2EE5J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact experienced a failure. The contact stated that while turning the vehicle would lunge. The vehicle was not diagnosed or repaired. The failure mileage was 43,000.
FUEL SYSTEM, GASOLINE PROBLEM
- Date Of Incident: 2023-01-23
- VIN: WD3PG2EAXJ3
- Components: FUEL SYSTEM, GASOLINE
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact stated that the vehicle was lifted for tire servicing and upon lowering back to the ground, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump needed to be replaced. The contact had received notification of NHTSA Campaign Number: 22V134000 (Fuel System, Gasoline) which he related to the failure; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 12,500.
TIRES PROBLEM
- Date Of Incident: 2022-10-01
- VIN: WD4PG2EE8J3
- Components: TIRES
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V482000 (Tires) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
TIRES,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-03-21
- VIN: WD4PG2EE0J3
- Components: TIRES,BACK OVER PREVENTION
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of the NHTSA Campaign Number: 22V482000 (Tires) and 22V099000 (Back Over Prevention) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount time for the recall repairs. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and confirmed that parts were unavailable. The contact had not experienced a failure. VIN tool confirms parts not available.
STEERING,UNKNOWN OR OTHER,SERVICE BRAKES PROBLEM
- Date Of Incident: 2022-09-25
- VIN: WD4PG2EE0J3
- Components: STEERING,UNKNOWN OR OTHER,SERVICE BRAKES
- Summary: Wheel speed sensors appear to fail on a routine basis (every 0-10 months), similar to the subject of recall 21V-042 on Sprinter vans. Sensor failure disables most safety features of vehicles including ABS, blind spot warning, assisted steering, and other safety features. THe failure causes notable issues with handling/steering and braking. Failure at highway speed impacts vehicle driving stability and increases the risk of a crash. Dealer previously repaired under warranty in October or November 2021. Unit failed in traffic at highway speed again in September 2022. Contacted dealer and was informed they are not scheduling maintenance appointments at this time and would not reimburse the cost of repair by an outside mechanic. They would also not acknowledge whether the vehicle is safe to drive and would not give an estimate on when they would be able to schedule a service appointment. They recommended transporting the vehicle to another city for service but implied they would not reimburse costs of doing so. Having most safety systems dependent on a poorly designed part with a high failure rate is not acceptable.
STEERING PROBLEM
- Date Of Incident: 2022-04-03
- VIN: WD3PG2EA4J3
- Components: STEERING
- Summary: Hi, I was driving at highway speeds, about 80mph through West Texas where the speed limit is 80MPH. I was pulling a trailer, there was a 40'ish MPH side-wind blowing pushing the vehicle to the center divider. As I was passing a semi on the outside of a curve, as I came upon the bow wake, the vehicle was pushed towards the center divider and encountered the rumble strip. At which point the power steering malfunctioned and completely turned off, leaving only manual steering. There was an error on the display indicating power steering malfunction. It was an extreme driving environment, but within the limits of the law. With a lot of quick reaction, I was able to maintain control of the vehicle and continue on the the next safe location to stop, which was the next gas station. West Texas is fairly desolate, and stopping on the side of the road did not appear to be a safe option. After some web research we found this was not an isolated incident and it has been noted before, NHTSA Campaign Number: 17V595. Additional research indicated that rebooting the vehicle would in fact re-enable the power steering, which it did. We were able to complete our destination. If my wife was driving we would be dead, along with a few others, without a doubt. We contacted MB, we were told to have a dealership conduct am inspection, I will contact them to get an estimate. I have owned the van for 3.5 yrs, with about 52k on the odometer, this has never happened before, how on God's green earth is a dealership going to be able to anything besides read the computer and get the error message? Anomalous malfunctions are incredibly to difficult to detect, they only occur when a very unique combination of events coincide. I ask you to look at case NHTSA 17V595. My vehicle was made 2-3 months after that event, I believe more than 3 vehicles were effected and it is an ticking time bomb for the owners of the vehicles affected. God be with them, as He was with Us that moment.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-03-02
- VIN: WD4PG2EE9J3
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2018 Mercedes-Benz Metris. The contact received notification of NHTSA Campaign Number: 22V099000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
VEHICLE SPEED CONTROL,WHEELS,ENGINE PROBLEM
- Date Of Incident: 2020-11-06
- VIN: WD4PG2EE1J3
- Components: VEHICLE SPEED CONTROL,WHEELS,ENGINE
- Summary: THE STABILITY CONTROL LIGHT, ABS BRAKES, COLLISION ASSIST CAME ON THEN AS I PULLED ONTO THE INTERSTATE THE CAR STARTED BUCKING LOST ACCELERATION AND I HAD AN 18 WHEELER RUNNING UP MY REAR TRYING TO BRAKE. THE VEHICLE WENT INTO LIMP MODE. I AM FAMILIAR WITH WHEEL SENSOR FAILURES HOW THIS VEHICLE REACTS IS SERIOUSLY A DANGER HAZARD AND SHOULD BE RECALLED. THIS IS MY 3RD WHEEL SENSOR ON THIS VEHICLE IN 8 MONTHS.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2018-07-01
- VIN: WD4PG2EE8J3
- Components: BACK OVER PREVENTION
- Summary: TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ METRIS VAN (MMPV2G). THE CONTACT STATED THAT THE BACK-UP CAMERA WAS INSTALLED TOO LOW TO CLEARLY SEE THE SURROUNDINGS WHEN REVERSING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF PALM SPRINGS (4095 E PALM CANYON DR, PALM SPRINGS, CA 92264, (760) 328-6525) WHO STATED THAT THE LOWER POSITION OF THE BACK-UP CAMERA WAS INSTALLED IN THE PROPER LOCATION. THE MANUFACTURER WAS CALLED AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 400.
2018 Mercedes-benz Metris recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 10 recalls for different components of the 2018 Mercedes-benz Metris.
- Manufacturer: Daimler Vans USA, LLC
- Components: TIRES
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."
- Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.
- Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
- Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.
- Remedy: Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
- Manufacturer: Daimler Vans USA, LLC
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
- Consequence: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
- Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
- Manufacturer: Daimler Vans USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC:FLUID
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
- Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
- Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- Manufacturer: Daimler Vans USA, LLC
- Components: ELECTRICAL SYSTEM:12V/24V/48V BATTERY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
- Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
- Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
- Manufacturer: Daimler Vans USA, LLC
- Components: UNKNOWN OR OTHER
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy: DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
- Manufacturer: Daimler Vans USA, LLC
- Components: STEERING
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
- Consequence: An unexpected loss of power steering assist can increase the risk of crash.
- Remedy: DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
- Manufacturer: Daimler Vans USA, LLC
- Components: UNKNOWN OR OTHER
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
- Consequence: Failure to identify loose safety related parts can increase the risk of crash and injury.
- Remedy: DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
- Manufacturer: Daimler Vans USA, LLC
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
- Consequence: If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Negative 2018 Mercedes-benz Metris car reviews
Positive 2018 Mercedes-benz Metris car reviews
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We absolutely love our Metris! I purchased it for three main reasons. Firstly, it easily fits through our 83The price of a similarly equipped Metris for 2019 is noticeably higher than my 2016 with few, or any, real changes or improvements. However, I understand that Mercedes-Benz is always striving to improve their vehicles and offer the best quality to their customers. I do think that the Metris could benefit from a real limited-slip rear differential for dual-wheel traction, but I also acknowledge that MB's electronically controlled individual rear-wheel braking is a step in the right direction to prevent fish-tailing. Overall, I appreciate the effort that Mercedes-Benz puts into their vehicles and I look forward to seeing future improvements.
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The van was borrowed from my mother, who put just under 3,000 miles on it in about 6 months. We took a family trip for 3 weeks, starting in Jacksonville, FL, going through DC, Hershey, Columbus and Dayton, Ohio, Dearborn, Michigan and back through NC before returning home; about 2,000 miles roundtrip. The first leg from Jax to DC was about 750 miles non-stop. After 4 hours, we needed to get a seat cushion for extra support. Although the seats are not very comfortable, even with the optional 'drivers comfort' package, both kids got their own seats for a change, so there was little complaining. Otherwise, the dated infotainment worked for our needs, and the navigation got us where we needed to go. The powertrain is excellent, with much more usable power than expected. The engine and transmission work especially well together to get and keep the van moving. The shifting is seamless if left alone; however, using the paddles to downshift can confuse the transmission for a second, not sure if it needs to be in a higher or lower gear. Once sorted, acceleration is great, and the cruise control is very responsive. We hit the usual DC area rush hour traffic, but the van made it much easier to navigate, much less stress. The MPG is impressive, getting about 25 overall on 87 octane, and we have been running it the entire trip without issue. Anyone considering one of these should keep the commercial roots in mind; any of the minivans or 3-row crossovers would be much better suited for comfort. However, for an overall package, you can't beat the overall utility. Finally, I got stuck in a dead-end street, about 2 lanes wide. Not wanting to back up into a busy street, I turned that van completely around without backing up; the turn circle is so tight you need to be mindful of curves. The backup camera could be better (limited field of vision, not very wide or deep behind), but the lines are helpful and kept us from damage.For a commercial van, it's impressively quiet and comfortable. The ride is very smooth, even on rough Maryland roads. I also appreciate the ability to easily sweep out the floor and wipe off the optional MBtex vinyl seats.
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After waiting 8 months for my order to arrive, I finally received my van and I am extremely satisfied with it. The comfort level is exceptional for a van, which is not surprising considering it's a Mercedes car with a metal box on it. The handling is decent and I was able to achieve 28+ mpg at an average speed of 60 miles per hour on a country highway. The vehicle feels solid and is a pleasure to travel in. I have driven it for 9000 miles and have not experienced any issues. It is very stable in high winds and provides a quiet and comfortable ride. Although I have worn out two $250 front tires in 23,000 miles, I believe this is a common problem due to the factory's sloppy job and the dealer's inadequate preparation. Despite my email requesting a reimbursement for the first tire and alignment responses, Mercedes has not responded. Overall, I am confident in the quality of my Metris and highly recommend it.
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This is a great multi-use vehicle that is perfect for camping, day trips, home center purchases, and daily driving. The van is functional and versatile, with a clean and minimalistic style both inside and outside. The rear wheel drive provides a lighter steering feel, and the towing and load capacity are impressive. The powertrain is very peppy and fuel efficient, making it a joy to drive. The comfortable seating sits up higher, making for a non-fatiguing driving experience. Overall, this van is not a family hauler, but it is a perfect size for our needs. We recently got rid of our diesel cars and this van runs on regular fuel.
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This van is a great purchase due to its perfect size, good quality, and nice ride. The manufacturer's incentive made it even more worth the extra money. Although I would have liked a few more options, the dealers did not have vans with the extra safety features in stock. The only downside is that the mirrors are a bit small, and adding a stick-on mirror is not a good option. However, the ride is nice, handling is great, and noise is minimal. It would be even better if it had FWD or AWD for northern climates.
Additional sources
More sources of information about 2018 Mercedes-benz Metris problems:
Common issues and maintenance questions | Mercedes-Benz ...
Nov 15, 2019 ... We researched long and hard for our Metris Cargo since we had the Ford Transit Connect prior to our current Van and hated it. We think we got a ...
2018 Mercedes-Benz Metris Reliability - Consumer Reports
An overloaded vehicle may cause tire failure, increasing the risk of a crash. Read Recall Details. Summary: Daimler ...
Metris piece of crap | Mercedes-Benz Metris Forum
Aug 3, 2016 ... Some of the issues of either not working, giving errors, or throwing up messages on the dash, with delare excuses of cant duplicate and "without ...
First problem! (Updated with the solution for my van...) | Mercedes ...
Apr 9, 2021 ... very common problem if it's hot out, the van gets ... Mercedes-Benz Metris General Discussion ... Mercedes Metris reliability. Show Less. Full ...
Other years of Mercedes-benz Metris
Are you having problems with your 2018 Mercedes-benz Metris?
Adolph Carter 2025-11-18
We have purchased 9 Metris vans so far, but unfortunately, we have encountered several issues with them. All vans have been driven for 15k miles or less. We have experienced problems with the transmission shifter, electronic systems, climate control, display, and engine lights. We have also faced issues with tires and alignment, and the maintenance alerts on display have been incorrect. It's important to note that the 15k mile service interval is not entirely accurate. We have had difficulty dealing with the MB dealerships in our major metroplex, but we have found one good dealership out of state, although it is limited by the warranty and parts. We are hoping to find a solution to these issues soon. Thank you for your understanding.
Karl Crist 2025-06-11
I own the utility van 'worker' edition (bare bones folks!). There are several things to like about this van, such as the very comfortable driver seat and ride for a utility type van. The integrated Bluetooth makes smartphone integration easy, and it is a nice intermediate-sized van for tool storage, which is perfect for my construction work. The turbo makes accelerating at on-ramps easy for a small engine rig, and it has good fuel economy. However, there are some things that could be improved. The stock tires (Hankook) are terrible and dreadfully undermatched for the vehicle, and the suspension makes the van unstable at high speeds. It absolutely needs larger diameter wheels to make it a useful utility vehicle. The gear shift is located where the windshield wipers should be, which is classic Mercedes being 'different'. The windshield wiper is on the same lever as the turn signal, which can be annoying when accidentally actuating the wipers when signaling for a turn. The transmission is pretty herky-jerky until fully warmed up, and the light on/off switch is constantly bumped by the knee upon exit, changing the light setting. The only operational USB plug is in an awkward spot under the console. It is also difficult to add interior panels in the rear compartment unless purchasing MB brand, which can be expensive. The oil changes are also expensive, costing $300-400, and the wheel alignment can only be done at specialty providers, which can be costly. Additionally, the trailer wiring harness costs $300 if not done as a factory install. Despite these issues, I hope that this vehicle needs few repairs down the road. Perhaps most importantly, the suspension/wheels situation makes this a very poor choice for anything but the lightest duty of worker type vehicle. If these were beefed up, MB could really be on to something here. I will look at other options for my next van. Although I really wanted to like this vehicle, it is a daily struggle.
Clemens Watsica 2025-04-11
Our Metris cargo van has been a reliable workhorse for our business, carrying up to 400 lbs and being used three days a week. We have put 47k miles on it and have had to replace the tires three times, but we have received great support from the dealership during the warranty period. Although we have had some issues with the strut bushing and the A/C, we have found solutions to these problems. We have also found helpful discussions on the Metris forum. Overall, we have been satisfied with our van and appreciate its contribution to our business. Thank you for your assistance.
Willy Gutkowski 2025-04-01
I rented this van a month ago and unfortunately experienced some issues with it. Despite my concerns, the dealer did not take me seriously at first. However, after insisting that they change the van, they did so. I drove the new van for a couple of weeks, but unfortunately experienced another issue while driving on a bridge with passengers in the van. This was a scary experience for my riders and has left me feeling uneasy about the safety of the van. I believe it would be best to avoid renting a Mercedes Benz Metris until the issue has been resolved. Other drivers have also reported similar issues, and mechanics have suggested that it may be a transmission issue. As I drove the van for 30 days on various roads and highways, I believe it is important to evaluate the situation and address any potential safety concerns.
Gennaro Ziemann 2025-03-21
We were thrilled the day we purchased our Metris from Mercedes-Benz of Fort Mitchell. As a family with five children, we were looking for a European-style van that was more efficiently engineered and could fit perfectly into our narrow garage. The utility van outfitted for passengers was perfect for us. Although it was the first year Mercedes started selling the Metris in the United States, we were excited to be one of the first families to own it. For months, we were the only ones on the road with a Metris and people would often ask us about it. We gave glowing reviews to many families and encouraged them to check it out. However, we have unfortunately had some problems with the Metris and we feel obligated to warn others. For three years, we have had recurring issues with the doors, the reverse camera, the engine, and more. The three-year warranty just ended a few months ago, and we were disappointed that Mercedes never offered us an extension plan. We believe that the Mercedes engineering quality of this vehicle is poor and they are trying to minimize the cost of these models. Despite these issues, we hope that our review is helpful to others.