2020 Ram Promaster problems
Ram Trucks, stylized as RAM and formerly known as the Ram Truck Division (of Chrysler), is an American brand of light to mid-weight trucks and other commercial vehicles, and a division of Stellantis (previously Fiat Chrysler Automobiles). It was established in a spin-off from Dodge in 2010 using the name of the Ram pickup line of trucks. Ram Trucks' logo was originally used as Dodge's logo. Ram 1500 "Classic" trucks are made at the Warren Truck Plant in Warren, Michigan, United States, and at the Saltillo plant in Saltillo, Coahuila, Mexico. New series Ram 1500 pickups are made at Sterling Heights Assembly in Sterling Heights, Michigan. Since its inception, the brand has used the slogan "Guts. Glory. Ram."
Background
Prior to the 1970s, Dodge had maintained a separate marque for trucks, Fargo Trucks, primarily for use outside the United States. After that point, all trucks made by Chrysler were distributed under the Dodge marque.
In June 2009, when Chrysler emerged from Chapter 11 bankruptcy protection, Fiat Group received a 20% stake in Chrysler Group LLC and Sergio Marchionne was appointed CEO, replacing CEO Robert Nardelli. On June 10 that year, substantially all of Chrysler's assets were sold to "New Chrysler," organized as Chrysler Group LLC. The federal government provided support for the deal with US$8 billion in financing at near 21%. Under CEO Marchionne, "World Class Manufacturing" or WCM, a system of thorough manufacturing quality, was introduced and several products re-launched with quality and luxury. The Ram, Jeep, Dodge, SRT and Chrysler divisions were separated to focus on their own identity and brands.
Ram Trucks was established as a division of Chrysler in 2010, as a spin-off from Dodge, and using the name of the Dodge Ram line of pickups that is now sold under the Ram banner. According to Chrysler, the Ram Trucks brand will concentrate on "real truck customers," rather than casual truck buyers who buy trucks for image or style.
The Fiat Ducato cargo van design has been adopted and is sold as the Ram ProMaster in North American markets, filling the gap created when Daimler ended production of the Dodge Sprinter in 2008. The goal was to increase truck sales "from today's 280,000 to 415,000 by 2014."
Executives at Chrysler have stated their intention to compete in the semi-trailer truck category with Ram, a possibility that is aided by Fiat's ownership of Iveco and an already available network of Dodge dealers. Ram trucks are marketed separately from Dodge cars; former Ram Division President Fred Diaz stated, "Ram trucks are not a Dodge model. Ram will always be 'vinned' (Vehicle Identification Number) as a Ram. We need to continue to market as Ram so Dodge can have a different brand identity: hip, cool, young, energetic. That will not fit the campaign for truck buyers. The two should have distinct themes."
On July 21, 2011, Fiat bought the Chrysler shares held by the U.S. Treasury, increasing its stake in the company.
In April 2013, Diaz left Ram Trucks to serve as vice president of Nissan's divisional sales and marketing. He was replaced by Reid Bigland.
Fiat Chrysler formed as a new corporate entity in January 2014.
In August 2014, Ram Trucks CEO Reid Bigland was tapped to lead the Alfa Romeo brand in North America. It was announced that the new head of the Ram Trucks brand would be longtime Chrysler employee Robert Hegbloom, who joined Chrysler in 1986 and had been a director for Dodge. In October 2018, Bigland was promoted to CEO of Ram Trucks. Shortly thereafter, he discovered that the division had been misreporting sales figures and turned over that information to the U.S. government for investigation. Allegedly, FCA cut his bonuses in retaliation, which resulted in Bigland filing a whistleblower lawsuit against FCA. In March 2020, Bigland announced his resignation.
Stellantis formed in 2021 when Fiat Chrysler merged with the French PSA Group.
The Ram brand logo features the head of a ram, formerly the logo used by Dodge.
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Common 2020 Ram Promaster problems
The 2020 Ram ProMaster and ProMaster City have been reported to have several common problems by their owners. These issues range from interior problems to engine and transmission issues.
One of the most common problems reported is related to the uConnect infotainment system, which often boots into a blank screen, becoming unresponsive to the touch or rebooting at random times.
Another common problem reported by owners of the 2020 Ram ProMaster and ProMaster City is related to the engine and transmission. Some owners have reported excessive oil consumption, while others have reported that the engine died while driving. These issues can be serious and may require costly repairs.
Interior problems are also common in the 2020 Ram ProMaster and ProMaster City. Some owners have reported that the key gets stuck in the ignition, making it difficult to start the vehicle.
Brakes are another area where the 2020 Ram ProMaster and ProMaster City have been reported to have problems. Some owners have reported that the brakes are not responsive, which can be a serious safety issue.
Finally, some owners have reported that the ride is uncomfortable, particularly on long trips. The driver's seat has been criticized for not having enough adjustments, which can make it difficult to find a comfortable position.
In summary, the 2020 Ram ProMaster and ProMaster City have been reported to have several common problems, including issues with the uConnect infotainment system, engine and transmission, interior, brakes, and ride comfort. These issues can be frustrating and may require costly repairs.
What are common problems with Dodge ProMaster?
Worst Issues
- squealing brakes in the 2014 ProMaster 2500. ...
- squealing noise in the 2014 ProMaster 2500. ...
- won't start intermittently in the 2014 ProMaster 2500. ...
- sensor coming on in the 2014 ProMaster 2500. ...
- electrical system not recharging in the 2014 ProMaster 2500.
What is the recall on the Ram ProMaster 2020?
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
Is the Ram ProMaster reliable?
Per RepairPal, the Ram ProMaster reliability score is a two out of five, which is pretty poor. Not to mention, the average annual cost of repairs is $1,072. This can cause concern for some who are in the market for a campervan — especially if they will be living in it full-time.
How long do ProMaster engines last?
Life Expectancy
However, consumers report that the Ford Transit and Ram ProMaster regularly last until 150,000 – 200,000 miles without major engine problems. And the Mercedes Sprinter regularly lasts anywhere between 250,000 and up to 600,000 miles without significant engine problems.
2020 Ram Promaster car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Ram Promaster problems, we found that the most common problems with these 2023 model year vehicles are:
- Unknown or other problems
- Electrical system problems
- Power train problems
- Seat belts problems
- Back over prevention problems
The graph below shows statistics for all 2020 Ram Promaster vehicle components and the number of complaints received.
2020 Ram Promaster complaints
The NHTSA has received 17 complaints about various vehicle components related to the 2020 Ram Promaster.
ELECTRICAL SYSTEM,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2024-07-25
- VIN: 3C6TRVDG5LE
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe
TIRES PROBLEM
- Date Of Incident: 2024-07-19
- VIN: 3C6URVUG0LE
- Components: TIRES
- Summary: We were driving on I -75 near mm 224 when we felt the van kind of wobble then heard a noise like we dropped something. We pulled over, all four tires were inflated, so we looked under each tire, we noticed the tread was missing. We drove slowly about 5 miles, to the nearest tire shop, which was Devito’s Auto Repair 2420 US Hwy 301 in Ellenton, FL, who switched out our tire and recommended we change out the remaining three when we get home, as these tire are known to separate tread.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-05-05
- VIN: 3C6TRVBG2LE
- Components: UNKNOWN OR OTHER
- Summary: Back up camera goes in and out works sometimes and sometimes it doesn't.
POWER TRAIN PROBLEM
- Date Of Incident: 2023-09-25
- VIN: 3C6URVUG9LE
- Components: POWER TRAIN
- Summary: The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2024-03-08
- VIN: 3C6URVJG1LE
- Components: ELECTRICAL SYSTEM
- Summary: So this is an Amazon delivery vehicle. The driver stuck his head out the drivers side window to get a better view when backing up, as his head was out the window he hit the window switch and instead of the window going down, it malfunctioned and went up instead, catching his neck and his entire head was stuck. Concerned citizens even tried getting inside the van and helping but when they tried to press the window button DOWN, it would only go up. (The wrong way) this resulted in almost having to break/smash the window
POWER TRAIN PROBLEM
- Date Of Incident: 2023-08-17
- VIN: 3C6URVJG1LE
- Components: POWER TRAIN
- Summary: The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 23V301000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. An unknown dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
POWER TRAIN PROBLEM
- Date Of Incident: 2023-02-08
- VIN: 3C6TRVDG5LE
- Components: POWER TRAIN
- Summary: The transaxle downshifts whenever the accelerator pedal is released and the vehicle gains speed. This happens anytime, not when the driver wants to slow down. In the snow this has caused me to loose traction (unwanted engine breaking). There is no way to turn this off. I've spoken with other ProMaster owners and they all report the same issue. The transaxle should only offer engine breaking if the driver is depressing the brake pedal. Not whenever the vehicle accelerates. I believe this feature should only be active in "tow/haul" mode, and not be active in "Drive" mode. Even when the gear selector is in "manual mode" the unwanted downshifting still occurs. This has caused me to loose control (steering) as the vehicle is FWD on several occasions. No other vehicle I've ever driven acts this way. This has caused me to go off the road in snowy conditions.
SERVICE BRAKES PROBLEM
- Date Of Incident: 2023-03-25
- VIN: 3C6URVJG3LE
- Components: SERVICE BRAKES
- Summary: The contact owns a 2020 Ram 3500. The contact stated that while driving about 70 mph there was a thumping noise originating from the rear passenger side. The vehicle was veered to the side of the road and inspected. On another occasion when the vehicle was reversing a crunching sound was heard emanating from the rear passenger side. The vehicle was towed to a dealer where the emergency brake was replaced. The manufacturer was notified of the failure. The failure mileage was 20,940.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-03-13
- VIN: 3C6URVJG0LE
- Components: UNKNOWN OR OTHER
- Summary: Vehicle awning unintentionally deployed while vehicle was in motion on public road way. NHTSA Safety Recall 22V-696
AIR BAGS PROBLEM
- Date Of Incident: 2022-03-23
- Number Of Injuries: 2
- Crash: 1
- VIN: 3C6TRVBG5LE
- Components: AIR BAGS
- Summary: The contact owns a 2020 Ram Promaster. The contact stated that while driving at approximately 25 MPH another vehicle in the opposite lane had crashed head on into his vehicle. The contact stated that the air bag did not deploy upon impact , however after he hit his head on the steering wheel , the air bag deployed. The contact stated he and the other driver did sustain head injuries, and required medical attention. The contact stated that a police report was filed and the ambulance arrived to transport them to the hospital. The contact stated the police had the vehicle towed to collision center, where it remained. The dealer and the manufacturer were not notified of the failure. The failure mileage was 19,100.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2021-05-16
- VIN: 3C6URVUG9LE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2021-05-11
- Crash: 1
- VIN: 3C6TRVDG3LE
- Components: VISIBILITY/WIPER
- Summary: While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lanes to go into the fast/passing lane, the passenger side mirror blew in. Although I was following at least 3 car lengths in front of me, the 4 cars in front of me were bumper-to-bumper with the first car having nobody in front of them for several car lengths. That front car suddenly braked very hard due to noticing a tow truck pulling another vehicle off of the offramp (4 lanes away from them), which caused the cars following it to scramble. Since my vehicle is so heavy and I didn't want to possibly not stop in time, I had no choice but to pull into the emergency lane as I braked as I could not see if I could do an evasive maneuver by pulling into the lane on my right with the passenger mirror having blown in. Upon pulling into the emergency lane there was a stationary tire still on its rim that I tried to go around but hit with my front passenger tire. It popped the tire and caused body damage to the vehicle. Despite going through FCA's process of warranty replacement through their acting agent, Fremont CDJR dealership, the mirrors were not replaced with non-defective ones but with another set of broken mirrors. FCA's risk assessor came out to inspect the mirrors but FCA has not contacted me at all about the incident. Reporting this incident so that others will not be put in an unsafe predicament and be unable to replace the mirrors properly.
SEAT BELTS,SEATS PROBLEM
- Date Of Incident: 2021-04-02
- VIN: 3C6TRVBG6LE
- Components: SEAT BELTS,SEATS
- Summary: SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.
SEAT BELTS PROBLEM
- Date Of Incident: 2020-12-04
- VIN: 3C6TRVDG6LE
- Components: SEAT BELTS
- Summary: SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2020-10-14
- Components: VEHICLE SPEED CONTROL
- Summary: TL* THE CONTACT OWNS A 2020 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER JOHNSON AUTO PLAZA, INC (12420 E 136TH AVE, BRIGHTON, CO 80601, (303)654-1940) WHERE THE ACCELERATOR PEDAL WAS INSPECTED AND REPAIRED. THE FAILURE RECURRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,143. THE VIN WAS NOT PROVIDED.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-11-30
- VIN: ZFBHRFAB4L6
- Components: UNKNOWN OR OTHER
- Summary: WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.
WHEELS PROBLEM
- Date Of Incident: 2020-11-09
- VIN: 3C7WRVMG5LE
- Components: WHEELS
- Summary: BOTH OF MY RIGHT WHEELS HAD CRACK IN THEM I WAS LOSING AIR
2020 Ram Promaster recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 2 recalls for different components of the 2020 Ram Promaster.
- Manufacturer: Chrysler (FCA US, LLC)
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
- Consequence: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.
- Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
- Manufacturer: Chrysler (FCA US LLC)
- Components: AIR BAGS
- Summary: Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.
- Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.
- Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.
Additional sources
More sources of information about 2020 Ram Promaster problems:
Most Common Problems | Ram Promaster Forum
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Nov 2, 2023 ... What Common Problems Does the 2020 Ram ProMaster Have? · Coolant leaks are some of the most widespread issues on the 2020 ProMaster, showing up ...
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Feb 25, 2020 ... All door latches. Headlights. Mis fires. I've had common ones and odd ball ones. Replaced a couple cylinder heads due to not enough compression ...
Common RAM Promaster 2500 leaky oil filter housing - does this ...
Feb 14, 2023 ... ... problem? I am trying to purchase a cargo van and looking at a 2020 Ram Promaster 2500 with 21,000 miles on it. ... Common problem on the 3.6 L ...
2020 Ram ProMaster City Problems | Kelley Blue Book
How reliable is the 2020 Ram ProMaster City? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 ...
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