2016 Ram Promaster problems
Ram Trucks, stylized as RAM and formerly known as the Ram Truck Division (of Chrysler), is an American brand of light to mid-weight trucks and other commercial vehicles, and a division of Stellantis (previously Fiat Chrysler Automobiles). It was established in a spin-off from Dodge in 2010 using the name of the Ram pickup line of trucks. Ram Trucks' logo was originally used as Dodge's logo. Ram 1500 "Classic" trucks are made at the Warren Truck Plant in Warren, Michigan, United States, and at the Saltillo plant in Saltillo, Coahuila, Mexico. New series Ram 1500 pickups are made at Sterling Heights Assembly in Sterling Heights, Michigan. Since its inception, the brand has used the slogan "Guts. Glory. Ram."
Background
Prior to the 1970s, Dodge had maintained a separate marque for trucks, Fargo Trucks, primarily for use outside the United States. After that point, all trucks made by Chrysler were distributed under the Dodge marque.
In June 2009, when Chrysler emerged from Chapter 11 bankruptcy protection, Fiat Group received a 20% stake in Chrysler Group LLC and Sergio Marchionne was appointed CEO, replacing CEO Robert Nardelli. On June 10 that year, substantially all of Chrysler's assets were sold to "New Chrysler," organized as Chrysler Group LLC. The federal government provided support for the deal with US$8 billion in financing at near 21%. Under CEO Marchionne, "World Class Manufacturing" or WCM, a system of thorough manufacturing quality, was introduced and several products re-launched with quality and luxury. The Ram, Jeep, Dodge, SRT and Chrysler divisions were separated to focus on their own identity and brands.
Ram Trucks was established as a division of Chrysler in 2010, as a spin-off from Dodge, and using the name of the Dodge Ram line of pickups that is now sold under the Ram banner. According to Chrysler, the Ram Trucks brand will concentrate on "real truck customers," rather than casual truck buyers who buy trucks for image or style.
The Fiat Ducato cargo van design has been adopted and is sold as the Ram ProMaster in North American markets, filling the gap created when Daimler ended production of the Dodge Sprinter in 2008. The goal was to increase truck sales "from today's 280,000 to 415,000 by 2014."
Executives at Chrysler have stated their intention to compete in the semi-trailer truck category with Ram, a possibility that is aided by Fiat's ownership of Iveco and an already available network of Dodge dealers. Ram trucks are marketed separately from Dodge cars; former Ram Division President Fred Diaz stated, "Ram trucks are not a Dodge model. Ram will always be 'vinned' (Vehicle Identification Number) as a Ram. We need to continue to market as Ram so Dodge can have a different brand identity: hip, cool, young, energetic. That will not fit the campaign for truck buyers. The two should have distinct themes."
On July 21, 2011, Fiat bought the Chrysler shares held by the U.S. Treasury, increasing its stake in the company.
In April 2013, Diaz left Ram Trucks to serve as vice president of Nissan's divisional sales and marketing. He was replaced by Reid Bigland.
Fiat Chrysler formed as a new corporate entity in January 2014.
In August 2014, Ram Trucks CEO Reid Bigland was tapped to lead the Alfa Romeo brand in North America. It was announced that the new head of the Ram Trucks brand would be longtime Chrysler employee Robert Hegbloom, who joined Chrysler in 1986 and had been a director for Dodge. In October 2018, Bigland was promoted to CEO of Ram Trucks. Shortly thereafter, he discovered that the division had been misreporting sales figures and turned over that information to the U.S. government for investigation. Allegedly, FCA cut his bonuses in retaliation, which resulted in Bigland filing a whistleblower lawsuit against FCA. In March 2020, Bigland announced his resignation.
Stellantis formed in 2021 when Fiat Chrysler merged with the French PSA Group.
The Ram brand logo features the head of a ram, formerly the logo used by Dodge.
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Common 2016 Ram Promaster problems
The 2016 Ram ProMaster Cargo Van has been subject to a transmission recall, affecting 26,299 vehicles. The issue lies with the transmission pump, which may seize and cause a loss of hydraulic pressure. If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash. Chrysler will replace the transmission pump free of charge for affected vehicles.
Apart from the transmission recall, there are several common problems reported by owners of the 2016 Ram ProMaster Cargo Van, including coolant leaks, transmission issues, headlight bulbs, and tire pressure sensors. These issues are often covered under warranty when purchasing a used vehicle from a dealer.
The 1st generation ProMaster City (2015-2020) ranks 4th in reliability out of 11 generations, with 16 complaints mostly about interior problems.
Some owners have reported issues with the key being stuck in the ignition and the vehicle not starting, airbag light being on, heated seat stopping working, excessive oil consumption, and the engine dying while driving. These issues are not specific to the 2016 model year but are common complaints across the ProMaster City lineup.
When purchasing a used 2016 Ram ProMaster Cargo Van, it is essential to ensure that any likely issues with the vehicle will be covered under warranty, especially if purchasing from a dealer. By addressing these common problems, owners can ensure a more reliable and trouble-free experience with their vehicle.
What are common problems with Dodge ProMaster?
Worst Issues
- squealing brakes in the 2014 ProMaster 2500. ...
- squealing noise in the 2014 ProMaster 2500. ...
- won't start intermittently in the 2014 ProMaster 2500. ...
- sensor coming on in the 2014 ProMaster 2500. ...
- electrical system not recharging in the 2014 ProMaster 2500.
What is the transmission problem on the 2016 ProMaster vans?
2016 Ram Promaster Cargo Van Recall Transmission
Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.
Is the Ram ProMaster reliable?
Per RepairPal, the Ram ProMaster reliability score is a two out of five, which is pretty poor. Not to mention, the average annual cost of repairs is $1,072. This can cause concern for some who are in the market for a campervan — especially if they will be living in it full-time.
How long do ProMaster engines last?
Life Expectancy
However, consumers report that the Ford Transit and Ram ProMaster regularly last until 150,000 – 200,000 miles without major engine problems. And the Mercedes Sprinter regularly lasts anywhere between 250,000 and up to 600,000 miles without significant engine problems.
2016 Ram Promaster car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Ram Promaster problems, we found that the most common problems with these 2023 model year vehicles are:
- Engine problems
- Power train problems
- Electrical system problems
- Exterior lighting problems
- Unknown or other problems
The graph below shows statistics for all 2016 Ram Promaster vehicle components and the number of complaints received.
Latest 25 complaints 2016 Ram Promaster
The NHTSA has received 64 complaints about various vehicle components related to the 2016 Ram Promaster. Below are the 25 most recent complaints reported for 2016 Ram Promaster vehicles.
2024-06-10
POWER TRAIN PROBLEM
- Date Of Incident: 2024-06-05
- VIN: ZFBERFATXG6
- Components: POWER TRAIN
- Summary: The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.
2024-04-13
ENGINE PROBLEM
- Date Of Incident: 2023-10-20
- VIN: ZFBERFBT7G6
- Components: ENGINE
- Summary: Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months
2024-01-31
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2023-11-23
- VIN: ZFBERFBT0G6
- Components: EXTERIOR LIGHTING
- Summary: The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.
2024-01-04
SERVICE BRAKES PROBLEM
- Date Of Incident: 2024-01-04
- VIN: 3C6URVJDXGE
- Components: SERVICE BRAKES
- Summary: Parking brake won't release when temperatures are at freezing or below. Consensus opinion on the internet is that water is getting into the cable + cable housing line and freezing, which causes the cable to stick inside the housing. Thus, when releasing the parking brake, the cable doesn't move and the pads are still pressing against the drums.
2023-09-28
POWER TRAIN PROBLEM
- Date Of Incident: 2023-09-14
- VIN: 3C6TRVAG1GE
- Components: POWER TRAIN
- Summary: We have owned this vehicle for 4 years. We are now on our 3rd time having the transmission replaced.
2023-09-10
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2023-09-01
- VIN: 3C6URVJG8GE
- Components: EXTERIOR LIGHTING
- Summary: The problem I'm having with my truck is I can't keep a head light from burning out. I just had one quit that was a month old. I've been using the spec. lamp from Sylvania H7. What really sucks about this is in the past 2 years I've installed at least 7 or 8 head lamps, and at a cost of $45 to $55 bucks each it's Bull#@#$. Why can't Dodge come up with a better head lamp.
2023-08-11
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-08-06
- VIN: 3C6TRVDG5GE
- Components: UNKNOWN OR OTHER
- Summary: Transmission fell out while driving. Mine and my daughter’s live was put at risk. Towing guy told me he’ve been towing Amazon trucks many times with the same problem and to check for recall because it happens too often. Independent service center confirmed. No warning lights, it felt like flat tire at first. Fortunately it happened while driving on street at 20 mph before approaching right turn.
2022-12-23
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2022-06-16
- VIN: ZFBERFAT8G6
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2016 Ram Promaster City. The contact received a Catalyst Efficiency campaign program notice for Catalyst Efficiency; however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2022-03-11
VEHICLE SPEED CONTROL,WHEELS,SERVICE BRAKES PROBLEM
- Date Of Incident: 2022-01-06
- VIN: 3C6TRVDDXGE
- Components: VEHICLE SPEED CONTROL,WHEELS,SERVICE BRAKES
- Summary: E-Brake cable freezes or doesn't disengage causing damage to the rotors, brakes, pads. Dealership said that the e-brake cable had stretched causing the rear parking brake to lock and destroy the rotors, brake pads, shoes, wheel speed sensors, pad sensors. This issue was addressed while the vehicle was under manufacturer right before we purchased the vehicle. No action was taken due to no codes in the computer, which is related to a Technical Service Bulletin for this vehicle. The TSB number is 08-088-16. Dated November 15, 2016. The TSB requires the re-flashing of the computer. The vehicle AVG Mpg does not change from 4.7mpg. There are no VIN numbers on the TSB. It applies to vehicles that are having this issue. The safety issue with this is, the parking assist brakes do not work when this issue is present. This is a 2016 Dodge RAM ProMaster 2500 Diesel. There is no PARK. Only the PARKING ASSIST E-BRAKE.
2022-03-04
ELECTRICAL SYSTEM,TIRES PROBLEM
- Date Of Incident: 2022-02-01
- VIN: 3c6urvjg1ge
- Components: ELECTRICAL SYSTEM,TIRES
- Summary: The contact owns a Roadtrek Simplicity RV built on a 2016 Ram Promaster 3500 chassis. The contact stated that while in a parking lot, a fellow motorist informed her that something had been dragging underneath her vehicle. The contact discovered that the winch that attached her spare tire to the vehicle was loose and that the spare tire connected to the winch was gone. The contact took the vehicle to a dealer where they replaced both the winch and the spare tire; however, the failure occurred twice. The contact also stated that the battery failed to hold a charge. There was a beeping sound coming from the battery indicating that the charge was low. The contact believed that the battery failure was related to the spare tire failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.
2022-01-11
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2021-11-01
- VIN: ZFBERFAT4G6
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2016 Ram Promaster City. The contact stated that when the engine battery was low-powered the vehicle's computer system had malfunctioned and the gear shifter could not be switched and the vehicle would not properly accelerate. The vehicle was taken to the local dealer(unknown) who reset the computer system and the failure was remedied. No further information was available. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 85,000.
2021-12-13
ENGINE PROBLEM
- Date Of Incident: 2021-08-13
- VIN: 3C6TRVAG6GE
- Components: ENGINE
- Summary: The contact owns a 2016 Ram Promaster 1500. The contact stated that while driving at various speeds, the vehicle would make abnormal grinding sounds. There were no warning lights illuminated. The vehicle was taken to the dealer and test-driven. The contact was informed that no issues were found. The contact stated that while driving 25 MPH, the abnormal grinding sounds were getting increasingly louder. There were no warning lights illuminated. The dealer was notified of the failure and informed the contact that he would be responsible for the cost of the repair as the vehicle was out of warranty. The vehicle was taken to the independent mechanic who diagnosed that the engine had failed and needed to be replaced. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The vehicle was taken back to the dealer who informed the contact that they would not diagnose the vehicle because the independent mechanic had removed the oil pan. The contact stated that upon starting the vehicle, it would make abnormal clunking sounds. The vehicle was not repaired. The approximate failure mileage was 40,000.
2021-09-23
ENGINE PROBLEM
- Date Of Incident: 2019-09-23
- VIN: 3C6TRVAD4GE
- Components: ENGINE
- Summary: The contact owns a 2016 Ram Promaster. The contact stated while accelerating, the front end of the vehicle vibrated. There was no warning light illuminated. The contact stated that the driveshaft, front passenger’s and driver’s side CV boots, motor mounts, and the vehicle had several front-end alignments however, the failure persisted. The contact stated that all four tires were replaced. The contact stated when the failure occurred the vehicle was taken to the independent mechanic who stated that the CV boots and engine mount was cracked. The CV boots and engine mounts were replaced. The failure continued and the vehicle was then taken to the dealer. The dealer stated that all four tires were unbalanced. The tires were balanced however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
2021-09-09
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE PROBLEM
- Date Of Incident: 2021-08-24
- VIN: 3C6TRVDG8GE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
- Summary: Twice my van has unexpectedly and without warning shifted into neutral. The first incident was 8/24/21 and I was stopped at a red light. When the light turned green and went to drive and the display showed I was in neutral and the van wouldn’t move. The display on the shifter flashed neutral. The van was still on but wouldn’t move. I had the van towed to the nearest Dodge dealership and they could find nothing wrong. The second incident was yesterday. I was approaching a red light and close to stopping when the van chugged and said it was I neutral - I felt a difference in the propulsion as if it was not driving but gliding. Again the display screen showed it had unexpected and without warning shifter into neutral. The police were called both times to redirect traffic and ensure a safe tow.
2021-08-12
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2016-08-09
- VIN: 3C6TRVAG6GE
- Components: EXTERIOR LIGHTING
- Summary: The contact owns a 2016 Ram Promaster. The contact stated that the vehicle headlight bulbs would blow approximately every 6 months. The contact stated no warning light was illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 80.
2021-04-24
POWER TRAIN,VEHICLE SPEED CONTROL,LANE DEPARTURE PROBLEM
- Date Of Incident: 2021-04-20
- VIN: 3C6URVJG5GE
- Components: POWER TRAIN,VEHICLE SPEED CONTROL,LANE DEPARTURE
- Summary: I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY
2021-04-03
POWER TRAIN PROBLEM
- Date Of Incident: 2021-01-04
- VIN: 3C6URVJG2JE
- Components: POWER TRAIN
- Summary: MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH TRANSMISSION FLUID. THEY TOLD ME "IF YOU FACE SAME PROBLEM AGAIN PLEASE COME BACK WE WILL HELP YOU EVEN WHEN WARRANTY EXPIRE". ONE WEEK LATER IT WAS HAVING AGAIN SAME ISSUE AND EVEN MORE THING, IT WAS JERKING WHILE I AM DRIVING ALSO AND REVERSING WAS SAME LIKE BEFORE. I TOOK IT AGAIN TO SAME DEALER, BUT THEY SAID THEY DIDN'T FIND ANYTHING. NOW MY PROBLEM IS MY WARRANTY IS EXPIRED BUT I AM HAVING SAME PROBLEMS. THEY COULDN'T FIX IT WHEN I HAD WARRANTY. IT SOUNDS LIKE MY LOSS EVEN I HAD WARRANTY.
2021-03-07
ELECTRICAL SYSTEM,STRUCTURE,ENGINE PROBLEM
- Date Of Incident: 2019-03-09
- VIN: 3C6URVJG5GE
- Components: ELECTRICAL SYSTEM,STRUCTURE,ENGINE
- Summary: OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY. *JS
2021-02-25
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES PROBLEM
- Date Of Incident: 2021-02-25
- VIN: 3C6URVJG5GE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,SERVICE BRAKES
- Summary: RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN
2021-02-18
ENGINE PROBLEM
- Date Of Incident: 2021-02-18
- VIN: 3C6TRVAG7GE
- Components: ENGINE
- Summary: WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.
2021-02-07
AIR BAGS PROBLEM
- Date Of Incident: 2020-01-15
- VIN: 3C6URVJG6GE
- Components: AIR BAGS
- Summary: 2016 PROMASTER WITH 2017 WINNEBAGO TRAVATO ..DRIVER SEAT AIRBAG LIGHT STAYS ON WITH NOTICE TO SERVICE. I HAVE TRIED REPEATEDLY SINCE JANUARY OF 2020 TO RESOLVE THIS ISSUE. FILED WITH PROMASTER CASE MANAGEMENT JAN 2020. RECALLS ON FAN AND CABLE WERE TAKEN CARE OF ON 11/19/20. THEY COULDN'T'/WOULDN'T DO ANYTHING ABOUT THE AIRBAG ISSUE...SAME AS ALL THE OTHER DEALERSHIPS I TOOK MY VEHICLE TO. NO HELP
2020-11-13
POWER TRAIN,ENGINE PROBLEM
- Date Of Incident: 2020-10-01
- VIN: 3C6TRVDG3GE
- Components: POWER TRAIN,ENGINE
- Summary: "NEEDS TO BE EXTENDED." THE AMERICAN AUTOMAKER HAS ANNOUNCED THAT CERTAIN 2011-2013 MODEL YEAR VEHICLES WILL GET WARRANTY EXTENSIONS BECAUSE THE LEFT CYLINDER HEADS MIGHT CRACK. CHRYSLER WILL EXTEND THE ENGINE WARRANTY ON THE LEFT-SIDE CYLINDER HEAD TO 10 YEARS OR 150,000 MILES AND THE REMAINING ENGINE COMPONENTS WILL CONTINUE TO BE COVERED BY THE STANDARD FIVE-YEAR, 100,000-MILE POWERTRAIN WARRANTY. ACCORDING TO CHRYSLER, ROUGHLY 7,500 ENGINES WERE SUSCEPTIBLE TO THE CYLINDER HEAD FAILURE AND WAS FIRST DISCOVERED IN 2012. (THIS IS AN ONGOING PROBLEM THAT CLEARLY STILL HAS NOT BEEN CORRECTED EVEN FOR 2018-2019 MODELS.) FCA REJECTS THIS AS IN MY QUESTION TO THEM CONCERNING THIS EXACT MATTER. RE: CASE # [XXX] THANK YOU FOR ALLOWING FCA CUSTOMER CARE AN OPPORTUNITY TO ADDRESS YOUR CONCERN. OUR PRIMARY FOCUS IS YOUR SATISFACTION. MY NAME IS ALEXANDRA AND WE APPRECIATE YOUR TIME AND EFFORT IN BRINGING THIS MATTER TO US. UPON THOROUGH REVIEW AND CONSIDERATION, WE REGRET TO INFORM YOU THAT YOUR REQUEST FOR REIMBURSEMENT HAS BEEN DENIED. -THE BASIC WARRANTY HAS EXPIRED ON MARCH 8, 2019. AND POWERTRAIN WARRANTY HAS EXPIRED ( EXPIRED ODOMETER ) AT 92,077 MILES. -NO RELATED RECALL FOR THIS REPAIR. AS MUCH AS QUALITY SERVICE IS OUR CONCERN, PLEASE BE INFORMED THAT THERE ARE CERTAIN GUIDELINES AND QUALIFICATIONS THAT WE NEED TO MEET IN ORDER TO GRANT YOUR REQUEST. THANK YOU FOR YOUR UTMOST UNDERSTANDING. WE LOOK FORWARD TO YOUR CONTINUED BUSINESS WITH US, AND WE APPRECIATE YOU REACHING OUT TO US TODAY. SINCERELY, [XXX], FCA REIMBURSEMENT SPECIALIST. THE REPAIR COSTS THOUSANDS OF DOLLARS SO I AM SURE THEY DON'T WANT TO ADMIT RESPONSIBILITY BUT THEY ARE. THE CUSTOMER DID NOT BUILD THE ENGINE BUT THE CUSTOMER IS LEFT TO PICK UP THE PIECES. #NOT ALONE MELSON V. FCA US LLC FILED: MARCH 27, 2020 CASE# [XXX] FCA US LLC MAGNUSON-MOSS WARRANTY ACT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2020-09-30
ENGINE AND ENGINE COOLING,EQUIPMENT PROBLEM
- Date Of Incident: 2020-09-30
- VIN: 3C6TRVCG8GE
- Components: ENGINE AND ENGINE COOLING,EQUIPMENT
- Summary: TL* THE CONTACT OWNS A 2016 RAM 2500 PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2020-09-10
POWER TRAIN,WHEELS PROBLEM
- Date Of Incident: 2020-09-05
- VIN: ZFBERFAT5G6
- Components: POWER TRAIN,WHEELS
- Summary: LAST OCT./NOV. I HAD TO HAVE THE LEFT AXLE CV JOINT REPLACED IN MY RAM PROMASTER CITY WHILE IN ARIZONA. YESTERDAY THE LOCAL DEALER INFORMED ME THAT ALL THREE PARTS OF THIS AXLE NOW NEED TO BE REPLACED. BOTH TIMES THE LOCAL DODGE DEALER DID THE WORK. I AM WORRIED ABOUT THE SAFETY OF THIS VEHICLE. BOTH TIMES THIS HAPPENED I WAS AWAY FROM HOME TRAVELING ON INTERSTATE HIGHWAYS
2020-06-20
POWER TRAIN,ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2019-12-06
- VIN: 3C6TRVNGXGE
- Components: POWER TRAIN,ELECTRICAL SYSTEM,ENGINE
- Summary: DEALER CLAIMS THEY CAN NOT PERFORM RECALL BECAUSE THEY DO NOT HAVE PARTS. *TR
2016 Ram Promaster recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 15 recalls for different components of the 2016 Ram Promaster.
2020-09-24
- Manufacturer: Prime-Time Specialty Vehicles
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
- Summary: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
- Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
- Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
2020-01-23
- Manufacturer: Chrysler (FCA US LLC)
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
- Summary: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
- Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
2019-11-15
- Manufacturer: Chrysler (FCA US LLC)
- Components: EQUIPMENT:APPLIANCE:AIR CONDITIONER
- Summary: Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
- Consequence: An overheated fan motor increases the risk of a fire.
- Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.
2019-04-29
- Manufacturer: New England Wheels
- Components: SEATS
- Summary: New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
2019-04-18
- Manufacturer: Mobility Transportation Services
- Components: SEATS
- Summary: Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.
2019-03-22
- Manufacturer: TransitWorks
- Components: SEATS
- Summary: TransitWorks is recalling certain 2015-2018 Ford Transit, 2018 Ford Transit Connect, and 2016 Dodge Ram ProMaster vehicles modified to be equipped with Freedman Seating GO-ES seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: TransitWorks has notified owners and instructed them to contact Freedman seats for a repair kit. The recall began December 19, 2019. Owners may contact Freedman Seating customer service at 1-800-443-4540 or TransitWorks customer service at 1-855-337-9543.
2019-03-01
- Manufacturer: Prime-Time Specialty Vehicles
- Components: SEATS
- Summary: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.
2017-12-21
- Manufacturer: Chrysler (FCA US LLC)
- Components: EQUIPMENT
- Summary: Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
- Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
2017-12-08
- Manufacturer: Midwest Automotive Designs, LLC
- Components: EQUIPMENT
- Summary: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
2017-04-25
- Manufacturer: Chrysler (FCA US LLC)
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger advanced air bags when they are not. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
- Consequence: The incorrect information may change how close the occupants position themselves to the air bags, increasing the risk of injury in the event of a crash.
- Remedy: Chrysler will notify owners, and dealers will correct the sun visor labels, the dashboard (hangtag) label, and the owner's manual and user guide information, free of charge. The recall began June 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T24.
2016-06-24
- Manufacturer: Chrysler (FCA US LLC)
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION
- Summary: Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Chrysler Town & Country, Dodge Grand Caravan vehicles manufactured July 31, 2015, to April 18, 2016, 2016 Dodge Journey vehicles manufactured August 17, 2015, to January 29, 2016, and 2016 RAM ProMaster vehicles manufactured August 15, 2016, to April 15, 2016. The transmission pump may seize causing a loss of hydraulic pressure.
- Consequence: If the transmission loses hydraulic pressure, the vehicle may lose motive power, increasing the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will replace the transmission pump, free of charge. The recall began on August 18, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S44.
2016-04-28
- Manufacturer: Chrysler (FCA US LLC)
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Chrysler (FCA US LLC) is recalling certain RAM ProMaster Trailer Light Modules, part number 68229650AB. These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
- Consequence: Trailer brake lights that are inoperative can increase the risk of a crash.
- Remedy: Chrysler will mail letters to owners to try to notify the purchasers of the modules, and dealers will replace the Trailer Tow Light Control Modules, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S29.
2016-04-28
- Manufacturer: Chrysler (FCA US LLC)
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
- Consequence: Trailer brake lights that are inoperative can increase the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.
2016-04-11
- Manufacturer: Chrysler (FCA US LLC)
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Summary: Chrysler (FCA US LLC) is recalling certain model year 2015-2016 Ram ProMaster City vans manufactured September 26, 2014, to March 5, 2016. A low-voltage electrical harness connector by the front driver seat may be susceptible to water intrusion and corrosion. Corrosion may result in a loss of communication to the Transmission Control Module (TCM) and may cause the transmission to unexpectedly shift into and stay in neutral without warning the next time that the vehicle stops.
- Consequence: An unintended shift into neutral will prevent the vehicle from being moved. Additionally, if the driver turns off the engine, the driver will be unable to restart the engine. Both scenarios can increase the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will relocate the harness connector to under the instrument panel, free of charge. The recall began on June 3, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S24.
2016-02-10
- Manufacturer: Chrysler (FCA US LLC)
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: Chrysler (FCA US LLC) is recalling certain model year 2016 Ram ProMaster vans manufactured October 21, 2015, to December 17, 2015 and equipped with 3.0L diesel engines. If the driver has disabled the electronic stability control (ESC) system, the system is required to be reactivated the next time the vehicle is started. The recalled vehicles have an Anti-Lock Brake System (ABS) control module that may not reset the ESC to active status when the key is turned off and back on quickly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
- Consequence: Operating the vehicle with the ESC off may increase the risk of a crash.
- Remedy: FCA will notify owners, and dealers will the update ABS control module software, free of charge. The recall began March 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S04.
Additional sources
More sources of information about 2016 Ram Promaster problems:
Most Common Problems | Ram Promaster Forum
https://www.promasterforum.com/threads/most-common-problems.85603/
Dec 17, 2018 ... All door latches. Headlights. Mis fires. I've had common ones and odd ball ones. Replaced a couple cylinder heads due to not enough compression ...
Is the promaster really as bad as people say? : r/promaster
https://www.reddit.com/r/promaster/comments/qquocb/is_the_promaster_really_as_bad_as_people_say/
Nov 11, 2021 ... ... transmission not lasting and a plethora of other serious problems. ... I had a 2016 ... An unofficial subreddit for the Ram Promaster, known outside ...
Most Common Problems | Page 2 | Ram Promaster Forum
https://www.promasterforum.com/threads/most-common-problems.85603/page-2
Feb 25, 2020 ... Headlight bulbs; Tire pressure sensor; Sliding door handle. Any wisdom here is appreciated. Click to expand... The ProMaster Dodge 2500 2016 has ...
2016 Ram ProMaster City Problems | Kelley Blue Book
https://www.kbb.com/ram/promaster-city/2016/common-problems/
How reliable is the 2016 Ram ProMaster City? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 ...
In spite of problems do most owners like the Promaster | Ram ...
https://www.promasterforum.com/threads/in-spite-of-problems-do-most-owners-like-the-promaster.14457/
Apr 24, 2014 ... Brakes squeal from the start of ownership, not getting better. Rear and passenger door don't always unlock. Navigation needs a tutorial to use.
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