Ram Promaster problems
Ram Trucks, stylized as RAM and formerly known as the Ram Truck Division (of Chrysler), is an American brand of light to mid-weight trucks and other commercial vehicles, and a division of Stellantis (previously Fiat Chrysler Automobiles). It was established in a spin-off from Dodge in 2010 using the name of the Ram pickup line of trucks. Ram Trucks' logo was originally used as Dodge's logo. Ram 1500 "Classic" trucks are made at the Warren Truck Plant in Warren, Michigan, United States, and at the Saltillo plant in Saltillo, Coahuila, Mexico. New series Ram 1500 pickups are made at Sterling Heights Assembly in Sterling Heights, Michigan. Since its inception, the brand has used the slogan "Guts. Glory. Ram."
Background
Prior to the 1970s, Dodge had maintained a separate marque for trucks, Fargo Trucks, primarily for use outside the United States. After that point, all trucks made by Chrysler were distributed under the Dodge marque.
In June 2009, when Chrysler emerged from Chapter 11 bankruptcy protection, Fiat Group received a 20% stake in Chrysler Group LLC and Sergio Marchionne was appointed CEO, replacing CEO Robert Nardelli. On June 10 that year, substantially all of Chrysler's assets were sold to "New Chrysler," organized as Chrysler Group LLC. The federal government provided support for the deal with US$8 billion in financing at near 21%. Under CEO Marchionne, "World Class Manufacturing" or WCM, a system of thorough manufacturing quality, was introduced and several products re-launched with quality and luxury. The Ram, Jeep, Dodge, SRT and Chrysler divisions were separated to focus on their own identity and brands.
Ram Trucks was established as a division of Chrysler in 2010, as a spin-off from Dodge, and using the name of the Dodge Ram line of pickups that is now sold under the Ram banner. According to Chrysler, the Ram Trucks brand will concentrate on "real truck customers," rather than casual truck buyers who buy trucks for image or style.
The Fiat Ducato cargo van design has been adopted and is sold as the Ram ProMaster in North American markets, filling the gap created when Daimler ended production of the Dodge Sprinter in 2008. The goal was to increase truck sales "from today's 280,000 to 415,000 by 2014."
Executives at Chrysler have stated their intention to compete in the semi-trailer truck category with Ram, a possibility that is aided by Fiat's ownership of Iveco and an already available network of Dodge dealers. Ram trucks are marketed separately from Dodge cars; former Ram Division President Fred Diaz stated, "Ram trucks are not a Dodge model. Ram will always be 'vinned' (Vehicle Identification Number) as a Ram. We need to continue to market as Ram so Dodge can have a different brand identity: hip, cool, young, energetic. That will not fit the campaign for truck buyers. The two should have distinct themes."
On July 21, 2011, Fiat bought the Chrysler shares held by the U.S. Treasury, increasing its stake in the company.
In April 2013, Diaz left Ram Trucks to serve as vice president of Nissan's divisional sales and marketing. He was replaced by Reid Bigland.
Fiat Chrysler formed as a new corporate entity in January 2014.
In August 2014, Ram Trucks CEO Reid Bigland was tapped to lead the Alfa Romeo brand in North America. It was announced that the new head of the Ram Trucks brand would be longtime Chrysler employee Robert Hegbloom, who joined Chrysler in 1986 and had been a director for Dodge. In October 2018, Bigland was promoted to CEO of Ram Trucks. Shortly thereafter, he discovered that the division had been misreporting sales figures and turned over that information to the U.S. government for investigation. Allegedly, FCA cut his bonuses in retaliation, which resulted in Bigland filing a whistleblower lawsuit against FCA. In March 2020, Bigland announced his resignation.
Stellantis formed in 2021 when Fiat Chrysler merged with the French PSA Group.
The Ram brand logo features the head of a ram, formerly the logo used by Dodge.
Social links
Ram Promaster model years
Common Ram Promaster problems
The Ram ProMaster, a line of full-size commercial vans, has been associated with several common problems according to owner complaints.
Another common problem with the 2019 Ram ProMaster is doors not closing properly. This issue is often due to items getting stuck in the door tracks, causing damage to the track and requiring realignment or replacement of parts. The cost for this repair can range from $200 for realignment to over $500 if parts need to be replaced.
Window issues have also been reported by 2019 Ram ProMaster owners, specifically problems with the window regulator that prevents the window from rolling down. Replacing the window regulator is a complex process and can cost around $650.
The 2014 Ram ProMaster 1500 has been identified as the worst model year, with the highest number of overall complaints and the most reported problem being brakes squealing. The 2014 model year has been rated as the worst due to factors such as repair cost and average mileage when problems occur.
The Ram ProMaster City, a smaller version of the ProMaster, has also been associated with problems. One of the main issues is excessive oil consumption, which has been reported by many owners. This problem can lead to engine failure and requires costly repairs.
In summary, the Ram ProMaster and ProMaster City have been associated with several common problems, including transmission issues, doors not closing properly, window problems, excessive oil consumption, and brakes squealing. These problems can lead to costly repairs and may affect the reliability and longevity of these vehicles.
Is the Ram ProMaster a reliable vehicle?
Per RepairPal, the Ram ProMaster reliability score is a two out of five, which is pretty poor. Not to mention, the average annual cost of repairs is $1,072. This can cause concern for some who are in the market for a campervan — especially if they will be living in it full-time.
What is the life expectancy of a Ram ProMaster?
Life Expectancy
However, consumers report that the Ford Transit and Ram ProMaster regularly last until 150,000 – 200,000 miles without major engine problems. And the Mercedes Sprinter regularly lasts anywhere between 250,000 and up to 600,000 miles without significant engine problems.
What is the transmission problem with the Ram ProMaster?
The automaker is recalling an estimated 165,503 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission because the park pawl may not fully engage the park gear due to debris inside the transmission. This scenario can result in vehicle rollaway, which increases the likelihood of a crash.
What year is ProMaster the best?
The Best Model Years to Buy a RAM ProMaster Cargo Van
The 2022 RAM ProMaster Cargo Van is our top pick for the best model year value for the ProMaster Cargo Van. With the 2022, you would only pay, on average, 100% of the price as new, with 100% of the vehicle's useful life remaining.
Percentage distribution of complaints by Ram Promaster years
We have researched Ram problems and analysed all the complaints filed against Ram Promaster cars and compiled the top 5 most problematic Ram Promaster model years:
Below you can see the percentage distribution of known problems by Ram Promaster model years.
Distribution of the number of complaints by Ram Promaster years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Ram Promaster car problems categorized by type of issue
After analysing all complaints related to Ram Promaster , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Power train problems
- Engine problems
- Service brakes problems
- Unknown or other problems
The graph below shows statistics for all Ram Promaster vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Promaster model years
A total of 14 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Promaster model years
There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Promaster model years
There were a total of 3 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 359 complaints about various vehicle components related to the Ram Promaster . Below are the 25 most recent complaints reported for Ram Promaster vehicles.
Latest 25 complaints
Ram Promaster 2018
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-15
- VIN: 3C6TRVAG4JE
- Components: ELECTRONIC STABILITY CONTROL (ESC),ENGINE,POWER TRAIN
- Summary: The contact owns a 2018 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the service Hill Holder, Electronic Stability Control and check engine warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with codes HAF, DTC, P0740, TCC clutch performance, and metal debris found in the transmission fluid. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
Ram Promaster 2018
- Date Of Incident: 2024-08-26
- Date Complaint: 2024-10-06
- Crash: 1
- VIN: 3C6URVHG0JE
- Components: POWER TRAIN
- Summary: THE VEHICLE SHIFTS OUT OF PARK ON ITS OWN , IT HAS ROLLED DOWN MY DRIVE AND HIT MY MERCEDES. THIS HAS HAPPENED SEVERAL TIMES, THE STEVENS CREEK RAM DODGE DEALER IN SAN JOSE TOLD ME , THERE IS A RECALL ON THE COMPUTER CAUSING THE MALFUNTION FOR VEHICLES MFG FROM JULY 2018 TO 2022 , BUT ACCORDING TO MY VIN ITS NOT A RECALL, ONLY THE SHIFT CABLE , VIN [XXX] . HOWEVER MY DATE OF MFG IS JULY 2018 , AND SHOULD TO FALL IN THE RECALL EVENT 44A YES STEVENS CREEK DODGE CHECKED IT , THEY WILL ONLY REPALCE SHIFT CABLE NO WARNING LAMPS COME ON, BUT THE CHECK ENGINE LIGHTS STAYS ON INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Ram Promaster 2021
- Date Of Incident: 2024-09-25
- Date Complaint: 2024-09-26
- VIN: 3C6LRVBG5ME
- Components: UNKNOWN OR OTHER
- Summary: While preparing for a trip, I noticed the upper kitchen cabinetry is detaching from the ceiling and in danger of falling. This section is part of the cabinetry housing the microwave. The detaching cabinet has a glass plate attached to the bottom as a heat guard for the stove directly below it. The stove also has a glass top. It has the potential to injury an occupant both by its weight and glass breakage during travel or when stationary. Occupants can be sitting directly across from the cabinet on the couch which has seat belts. There is a 16 inch aisle between the stove top and the edge of the couch. I'm not sure if this is the appropriate type of safety issue for your agency, but I felt it could surely injure occupants in the kitchen area.
Ram Promaster 2022
- Date Of Incident: 2024-09-04
- Date Complaint: 2024-09-26
- VIN: 3C6MRVUG0NE
- Components: UNKNOWN OR OTHER
- Summary: My tire pressure sensors are only working intermittently. The dealers are saying it’s because my van has factory window tint which interferes with the sensor transmission.
Ram Promaster 2022
- Date Of Incident: 2024-09-21
- Date Complaint: 2024-09-26
- VIN: 3C6LRVBG3NE
- Components: VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: While cruising at highway speed with adaptive cruise control enabled, the vehicle will incorrectly detect traffic/speed signs and will rapidly decelerate on a highway in traffic. I believe that the message that displays after detecting the new speed limit (improperly based on a sign other than a highway speed limit sign) without giving the option to reject using the "resume" button before. There is an option to disable traffic/speed sign detection, but that must be manually disabled in software every time the vehicle is re-started. Adjustment of the speed during adaptive cruise control based on traffic/speed signs should be disabled for safety. It's fine to have the speed limit displayed on the dash, but dangerous to have the vehicle adjust speed on its own without sufficient warning, or at all. I would like to request that RAM be directed to disable the software connection between traffic/speed sign detection and the adaptive cruise control so that, just like regular cruise control, the operator chooses the vehicle's speed. Note that this issue has happened many times since I've owned the vehicle, which was purchased as new, but I am now complaining to NHTSA because I experienced multiple incidents on my most recent trip that might have risked a rear-end collision from a vehicle following me when deceleration occurred.
Ram Promaster 2021
- Date Of Incident: 2024-08-17
- Date Complaint: 2024-09-21
- VIN: 3C6MRVJG8ME
- Components: STEERING
- Summary: The component that failed/malfunctioned is the CV axle, the part is no longer available for inspection. The safety risk posed is loss of control of the vehicle, subsequent damage to other vital steering and stability parts such as the wheel bearings, axles, alignment, and lower ball joint. The problem has been confirmed by a RAM dealership, and corrected under an extended warranty. The component has not been inspected outside of the RAM dealership technicians and potentially the warranty provider. There were no warning lights or indicators from the computer/OBD. Physical symptoms and signs included uncontrollable vehicle shaking/vibration, and difficulty maintaining control at high speeds. Other symptoms/signs may include the frequent need for realignment, and unique tire tread wear patterns. Symptoms appeared around 58,000 original miles. With a fleet of these vans, this problem has been noted more than once.
Ram Promaster 2019
- Date Of Incident: 2022-03-26
- Date Complaint: 2024-09-20
- VIN: 3C6TRVAG6KE
- Components: POWER TRAIN
- Summary: The contact owns a 2019 Ram Promaster 1500. The contact stated while driving from a complete stop, the RPM’s increased, but the vehicle hesitated to respond. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where the contact was informed that the failure could not be replicated. Additionally, the contact stated while driving 65-70 MPH, the transmission downshifted to 2nd gear and remained stuck in 2nd gear. The check engine warning light was illuminated. The contact was able to drive to the workplace, and the contact added transmission fluid to the vehicle. The contact resumed driving; however, the vehicle made an abnormal grinding sound. The contact stated upon returning to the workplace, the contact noticed that the transmission fluid had leaked into the engine compartment. The vehicle was towed to a second dealer, Future Chrysler Dodge Jeep Ram of Concord (2121 Diamond Blvd, Concord, CA 94520), where it was diagnosed and determined that the transmission needed to be replaced. The dealer advised the contact that the vehicle could not be repaired under the transmission warranty because the contact had personally replaced the transmission fluid and filters. The dealer informed the contact that the failure was not related to NHTSA Campaign Number: 23V301000 (Power Train); and provided an estimate for the repair. The vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure. The failure mileage was approximately 55,000.
Ram Promaster 2022
- Date Of Incident: 2024-09-16
- Date Complaint: 2024-09-17
- VIN: 3C6MRVJG1NE
- Components: SERVICE BRAKES
- Summary: Brakes failed (for the 4th or 5th time) while driving on the highway after approximately two hours. While traveling approximately 55mph on the highway (I do not drive engaging the brakes unless stopping) the Notice Service Braking System alert indicated on the dash. When I went to push in the brakes, they went to the floor, grinding and "pulsing" in and out as I attempted to stop. Please note that this issue has happened 3-4 times in the past and the dealership assures me this is normal. I was able to successfully get the vehicle to a dealership. THEY SAID THE STORED CODES MEANT NOTHING because they were stored and not active (see attached)That dealership stated they could not find anything wrong and therefore nothing to fix. I then drove the vehicle another two hours and the same thing happened. I got the vehicle to another dealership where it is now until they remedy the situation. In addition, when starting the vehicle from a cold state, the brakes often go to the floor and grind. Again, the dealership assures me this is 'normal' and to simply pump the brakes to remove excess air. This is a new vehicle with less than 8k miles, purchased new and has been occurring since purchased.
Ram Promaster 2019
- Date Of Incident: 2021-09-13
- Date Complaint: 2024-09-16
- VIN: 3C6TRVAG6KE
- Components: POWER TRAIN
- Summary: Owner of 2019 Promaster 1500 Transmission failed at 24K, Took to Hilltop CDJ in Richmond Ca. Transmission, under warranty, replaced. 6 Months later I took back to them, As when I engaged the transmission to drive or reverse, There was a 2 min hesitation before the trans kicked into gear. It was never in park. Hilltop kept for 1 week, stated they could not replicate. I drove it that way for over a year. 6 months ago my transmission would not stay in gear, and in calling Hilltop was told the newer trans was not under warranty. I was advised by Warner Transmission that my issue might be caused by a clogged trans fluid. I did a trans fluid and filter replacement. I had the truck towed to their Concord Ca dealer, who told me I was under warranty, but because changed the trans fluid and filter, I had void the warranty. The recall calls for Trans Replacement. I spoke to a Recall manager regarding the trans and the issues I had right after. They agreed the truck is under recall. When calling dealer with this information, they refused to accept
Ram Promaster 2022
- Date Of Incident: 2023-03-09
- Date Complaint: 2024-09-13
- Crash: 1
- VIN: 3C6LRVDG7NE
- Components: SERVICE BRAKES
- Summary: On 11/2022 my company purchased a 2023 Dodge Promaster Work Van from a dealership brand new. In March 2023 one of my employees was driving the vehicle and there was an electrical issue which caused the breaks to not respond, and we rear ended a car which then hit the car in front of them. We were only going around 10-20 MPH as we were coming to a red light and could not stop. We requested an investigation into the source of the issue as it should not be out fault that a brand new car's breaks failed. Chrysler corporate sent someone to look at the van. They concluded that after market LEDs were installed in the back of the van improperly, and it caused a short in the electrical system which caused the breaks to fail. Chrysler Corporate said it was not their issue and closed the case. After looking at pictures from before we ever even looked at the van I saw that the LEDs were already there. The dealership admitted in email that the LEDs were in the van before we even took it off the lot. I told my insurance company this, but they did not pursue it leaving the liability on us. My insurance then dropped us as a customer. The dealership stated in email they fixed the LED lights and everything works once again. We take the van and begin using it again. Fast forward to March 2024, a different worker is driving the same van and they are again coming to a red light. The breaks fail once again. This time the breaks were going to the ground and not slowing the van down at all. My worker hits another car and then turns off and hits a fence so he does not hit anyone else in the road. This time I send my van to my local certified Chrysler dealership to have it sit there as I will initiate an inspection once again. After another month or so they finally inspect it around April 20th. This time after the inspection finishes, but does not give me a reason just meta data. You can see we used the breaks, but the speed did not slow down. This van has been a nightmare.
Ram Promaster 2021
- Date Of Incident: 2024-03-03
- Date Complaint: 2024-09-13
- VIN: 3C6MRVUG8ME
- Components: POWER TRAIN,STRUCTURE
- Summary: The contact owns a 2021 Jayco Swift RV built on a 2021 Ram Promaster 3500 Chassis. The contact stated that while driving downhill at an undisclosed speed, the transmission failed to shift out of low gear, and the RPMS were significantly high. The vehicle was taken to the dealer, where it was determined that the motorhome standard weight had exceeded the transmission and engine capacity. The contact stated that the only equipment that was added to the RV standard weight was a spare tire. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Ram Promaster 2020
- Date Of Incident: 2024-07-25
- Date Complaint: 2024-09-10
- VIN: 3C6TRVDG5LE
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: Image on the backup camera is flipped. I checked online forums and it seems like this is a common problem without an adequate solution to make backing safe
Ram Promaster 2021
- Date Of Incident: 2023-09-08
- Date Complaint: 2024-09-09
- VIN: 3C6LRVBG2ME
- Components: UNKNOWN OR OTHER
- Summary: This unit will not go up hills. The RPM are 5-6 and the speed is only 40mph Semi trucks pass us going up hills We cannot drive speeds beyond 55-60 mph with highway driving This causes a danger to ourselves and the drivers around us. The backup of traffic is not safe. The dodge ram dealership advised us the unit is not road ready for hills because of its weigh. Can you access the safety of this unit
Ram Promaster 2023
- Date Of Incident: 2024-07-20
- Date Complaint: 2024-09-04
- VIN: 3C6MRVJG4PE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
- Summary: From purchase the UConnect system has faulted out and have effected items like Navigation, etc but wasn't a real problem. On 7/18 I had my dealer perform recall # 66B/NHTSA 24V-436 On 7/20 the UConnect system began faulting out but this time it started Disabling the Automatic Emergency Braking while driving, Disabled the parking brake when it was set, Indicated that various lights were not working when they were. The dealership worked on it extensively with the Corp service system reflashing the system, etc and it worked Ok for about 100 miles when the above problems have all started again. I have reviewed several social media sites and notice the UConeect system is very problematic. I am concerned most about the UConnect system turning off what I consider very important safety functions and while this seems to be a long ongoing problem RAM CORP SERVICE doesn't seem to be able to correct it The local Dealership has been great to work with but can only do what CORP tells them to do
Ram Promaster 2022
- Date Of Incident: 2024-08-20
- Date Complaint: 2024-09-03
- VIN: 3C6LRVBG4NE
- Components: EQUIPMENT,BACK OVER PREVENTION
- Summary: The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while turning on the propane, there was a large cloud of propane forming underneath the vehicle. The contact became aware of NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had been taken to the dealer where it was diagnosed that there was a propane leak. The dealer confirmed that parts for NHTSA Campaign Number: 24V436000 (Back Over Prevention) were not available, and the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The failure mileage was 11,000. Parts distribution disconnect.
Latest 5 recalls Ram Promaster
The National Highway Traffic Safety Administration (NHTSA) has issued 81 recalls for different components of the Ram Promaster.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ram Promaster 2022
- Report Received Date: 2024-06-13
- Manufacturer: Chrysler (FCA US, LLC)
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
- Model: Ram Promaster 2023
- Report Received Date: 2024-06-13
- Manufacturer: Chrysler (FCA US, LLC)
- Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
- Model: Ram Promaster 2021
- Report Received Date: 2024-06-06
- Manufacturer: Chrysler (FCA US, LLC)
- Components: STRUCTURE:BODY:DOOR
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
- Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
- Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
- Model: Ram Promaster 2023
- Report Received Date: 2024-06-06
- Manufacturer: Chrysler (FCA US, LLC)
- Components: STRUCTURE:BODY:DOOR
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
- Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
- Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
- Model: Ram Promaster 2022
- Report Received Date: 2024-06-06
- Manufacturer: Chrysler (FCA US, LLC)
- Components: STRUCTURE:BODY:DOOR
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
- Consequence: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.
- Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Are you having problems with your Ram Promaster?
