2021 Tesla Model y problems
The Tesla Model Y is a battery electric mid-size crossover SUV produced by Tesla, Inc. since 2020. The vehicle was presented in March 2019 as the company's fifth production model since its inception after the Roadster, Model S, Model X and Model 3.
After its 2019 introduction, the Model Y started production at the Fremont Factory in California, US in January 2020. Production at Giga Shanghai, China was added in December 2020, and at Giga Texas, US since late 2021. Deliveries from Giga Berlin, Germany started in March 2022.
The Model Y is based on the Model 3 sedan, with around 76 percent of parts being shared between the two. While most Model Y are configured with two-row seating, in the US the Model Y offers optional third-row seats for a seven-passenger seating capacity.
In 2023, Tesla delivered 1.2 million Model Ys, making it the world's best-selling vehicle that year, surpassing Toyota Corolla and becoming the first electric vehicle to claim that title. With at least 2.16 million units delivered since its start of production up to December 2023, the Model Y is also the most popular electric vehicle of all time.
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Common 2021 Tesla Model y problems
The 2021 Tesla Model Y, while a remarkable achievement in many ways, has been reported to have several common issues based on complaints from its owners. Here are some of the most frequently reported problems:
- Water in Frunk: After washing the vehicle, some owners have reported finding a significant amount of water in the front trunk (frunk). This is not only inconvenient but also a concern for those who might store electronics or other items in the frunk.
- Recessed Design of Tow Hitch: The recessed design of the tow hitch can lead to scratches on the lower diffuser of the rear bumper, which can be a problem for those who plan to use the tow hitch frequently.
- Sagging Ceiling Liner: Some owners have reported that the ceiling liner where the panoramic roof meets the liner is sagging significantly, especially on the rear passenger side. This not only looks unsightly but also gives the impression of a poorly constructed vehicle.
- Sagging Steering Wheel Leather: The steering wheel leather has also been reported to sag, which is not only an aesthetic issue but also a concern for those who are particular about the feel and quality of their vehicle's interior.
- Reduced Range Over Time: Some owners have reported that the estimated range of their Model Y decreases significantly over time. For instance, one owner reported that the estimated range was only 190 miles when the battery was charged to 90%, despite the advertised range being 244 miles.
- Autopilot Misalignment: Some owners have reported that the vehicle drives about an inch away from the driver's side line when autopilot is activated, leaving a much bigger gap on the passenger side. This can be a concern for those who rely on autopilot for safe and comfortable driving.
- Interior Quality Issues: Some owners have reported that the interior of the Model Y, especially the seats, feels like it belongs to a car that is over 15 years old, not a 3-year-old vehicle. This includes issues like squeaking on the chair and leather sagging.
These issues, while not affecting all Model Y owners, are significant enough to be a concern for potential buyers. It is recommended that prospective buyers thoroughly research these issues and consider them when making their purchasing decision.
Has Tesla fixed Model Y issues?
Tesla has really upped its game when it comes to reliability, as the Tesla Model Y proves. Only 12% of respondents reported a fault with their car, and the only areas of concern were the bodywork, non-motor electrics and infotainment. All cars were fixed for free and 80% were back on the road within a day.
Is the Tesla Model Y reliable vehicle?
In comparison, the Tesla Model Y achieved an overall score of 79 out of 100, with a "Quality & Reliability" rating of 73 out of 100, an impressive "Driving Experience" rating of 88 out of 100, and a solid "Resale" rating of 81 out of 100, in 2022, which was the best-rated year for the vehicle.
Why is Tesla Model Y so cheap in China?
Tesla adjusts the prices of its locally built vehicles regularly based on production costs, Grace Tao, Tesla's head of communications and government affairs in China, said on the microblogging site Weibo last January. Since January 2020, Tesla China cut prices on its Chinese-made models six times.
How long will a Tesla Model Y last for?
So, how long do Tesla Model Ys last? You can expect your Model Y to live 300,000-500,000 miles if you take excellent care of the vehicle. This detailing means inside and out - the exterior design of the Model Y is problematic for many owners. The sooner you act with your car, the more life it will provide.
2021 Tesla Model y complaints
The NHTSA has received 0 complaints about various vehicle components related to the 2021 Tesla Model y.
You can leave your car complaint via the special form below.
2021 Tesla Model y recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 20 recalls for different components of the 2021 Tesla Model y.
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Manufacturer: Tesla, Inc.
- Components: SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
- Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
- Manufacturer: Tesla, Inc.
- Components: FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
- Summary: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
- Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
- Consequence: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
- Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
- Consequence: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
- Manufacturer: Tesla, Inc.
- Components: STEERING:AUTOMATED/ADAPTIVE STEERING
- Summary: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
- Consequence: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
- Manufacturer: Tesla, Inc.
- Components: EXTERIOR LIGHTING:TAIL LIGHTS
- Summary: Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
- Consequence: A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-016.
- Manufacturer: Tesla, Inc.
- Components: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
- Summary: Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
- Consequence: A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
- Remedy: Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.
- Manufacturer: Tesla, Inc.
- Components: FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 and 2021 Model Y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
- Consequence: Swapped camera views can prevent the vehicle's cameras from detecting crossing objects and high-curvature lane lines, impairing the Autosteer and Automatic Emergency Braking (AEB) performance, and increasing the risk of a crash.
- Remedy: Tesla Service will correct the swapped terminals and recalibrate the cameras, free of charge. Owner notification letters were mailed July 8, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-17-007.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
- Consequence: Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-18-002.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence: The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
- Consequence: Failing to stop at a stop sign can increase the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
- Manufacturer: Tesla, Inc.
- Components: SUSPENSION
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
- Consequence: Suspension links that separate can reduce vehicle stability and control, increasing the risk of a crash.
- Remedy: Tesla Service will inspect and replace the knuckles as necessary, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-004.
- Manufacturer: Tesla, Inc.
- Components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
- Summary: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
- Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
- Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
- Manufacturer: Tesla, Inc.
- Components: SUSPENSION:CRITICAL FASTENERS
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
- Consequence: A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
- Remedy: Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed December 20, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-003.
- Manufacturer: Tesla, Inc.
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
- Consequence: Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
- Remedy: Tesla Service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-33-002.
- Manufacturer: Tesla, Inc.
- Components: SEAT BELTS
- Summary: Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
- Consequence: An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.
- Remedy: Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.
- Manufacturer: Tesla, Inc.
- Components: SEAT BELTS:REAR/OTHER:RETRACTOR
- Summary: Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
- Consequence: Improperly attached fasteners may prevent the seat belt retention system from performing as designed, increasing the risk of injury.
- Remedy: Tesla Service will inspect and replace both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-002.
Negative 2021 Tesla Model y car reviews
Positive 2021 Tesla Model y car reviews
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The acceleration matches the looks. The fun level is off the charts, and what a great way to say goodbye to gas stations! Every morning, I have a vehicle with a full tank... If I go on a trip, the Tesla Superchargers give me a reason to stop and enjoy the roses of life.
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It's amazing how satisfying this car is! It's so addictive that I can't seem to get enough of it!
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I'm glad to hear that you love it!
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You're in for a treat with the most modern car available! It's even more exciting than the previous Porsche 928, C6 Corvette, and 1974 Rolls. Plus, it's virtually maintenance-free with no need for repairs or fluid replacements.
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This car matches the technology of my Model 3, but has improvements like the heat pump. The car keeps getting better with every update, always enhancing features and gifting car owners new and exciting features. I have never owned a car in 45 plus years of driving that actually gave me more features as time went on and didn't charge me for them. It is still the EV to be measured against. UPDATE: With 330 miles of range and more room than I'll ever need, this car has zero issues. It gets better and more sophisticated with over-the-air updates, at no cost. Plus, with no gas or electric bill (thanks to solar), it's a win-win. My favorite new ability is to enlarge the font on the screen for those of us at reading glasses age. Still zero issues with the car at 2 years. The dash cam video downloaded to the standard USB, provided by Tesla, saved me when I was a victim of a hit and run. The police and insurance loved the footage and paid me every penny for repair and car rental. I absolutely love this car!
Additional sources
More sources of information about 2021 Tesla Model y problems:
What issues have you encountered since you got a Tesla Model Y ...
Sep 7, 2022 ... Rear passenger side suspension was squeaky in 1st month. Needed some parts and was fixed promptly. Driver side image in the mirror vibrates when ...
2021 Tesla Model Y review: Nearly great, critically flawed - CNET
Nov 26, 2021 ... The big issue is false positives, a problem that has become known as "phantom braking" among Tesla owners. Basically, the car often gets ...
2023 Y owners, how is your Tesla? Has it given you any issues at all ...
Aug 20, 2023 ... Had a 2021 loaner. ... I've had more issues with my new Y than I ever had with my 2018 model 3. ... Tesla Model Y Tesla Electric vehicle Tesla ...
What are some of the reasons people dislike Tesla's Model Y? What ...
Oct 26, 2023 ... I bought a Tesla Y in Oct 2021, took delivery in June 2022, and have put 36k miles on it in a year and half. I do mostly freeway driving.
I see so many model Y owners having issues. Would you buy again ...
Feb 8, 2021 ... I do agree that Tesla has fit&finish issues ... My Model Y had some minor clear coat scratches at delivery, but Tesla ... Love my 2021 Y from Nov ...
Melany Boyle 2024-04-22
undefinedAcceleration is good, but even if you don't have a sports car, it's still a great feature. Unfortunately, the interior quality is lacking. The leather seats are already showing signs of wear after only 1.5 years, and the cloth covering the subwoofer has waves in it. However, I do love the middle console and entertainment system. It's far better than traditional cars, and I think everyone should consider going this route. The speedometer takes up a lot of real estate in regular vehicles, but not in a Tesla. As a software engineer, I appreciate all the cool software and communication features, although there is always room for improvement. However, the hardware and mechanics don't quite match up, so I won't be upset when I return this car at the end of 2023. I've had my time with Tesla, but I don't think I'll be buying or leasing another one. Also, the service could use some improvement. They charge a diagnostics fee if you can't prove the problem, which is not the case with other brands like BMW. They used to ride in the car with me to identify rattles and squeaks, but that's not the case with Tesla. Despite these issues, I still think Tesla is a great car.
Owen McKenzie 2024-04-21
The car is definitely speedy, and it was made in California. Unfortunately, my Y didn't come with heated steering, which is a must-have for navigating Boston's touch screen access. Additionally, the all-wheel drive isn't as effective as my BMW, causing it to slide around quite a bit. The miles per charge are also lower than expected. As for service, it can be frustrating to get in touch with them, even as a last resort. While you can chat with them after scheduling an appointment, it's unclear when they'll respond. I have a recall and simply want to know how long it will take to fix and if I can get a car, but I can't get that information ahead of time. The frequent updates can also be a hassle, sometimes changing the layout of the screen and requiring you to re-learn where things are. Occasionally, the screen goes completely black, and there's no guidance on what to do. Overall, it's a good thing this is a lease!
Michael Doyle 2024-04-11
My wife's Tesla experienced a malfunction this morning due to the regenerative braking system. She was driving out of a park after walking our dog, going at a speed of 10 to 15 mph, when she approached a stop sign. Suddenly, the Tesla went out of control and accelerated so fast that she almost lost her life due to the car's malfunction. At the stop sign, you can only turn right or left. As you can see from the picture of the intersection coming from the park where the red post is, the car kept going straight until it hit a car and a light pole. The car was previously taken to your service center at 901 Gilman to get the front windshield replaced. However, when my wife picked up the car, it was not working properly. The side mirrors didn't fold out, so she flagged down the service guy to ask why. The service guy did something with the touch screen, which makes me think that they did something to the car's computer while it was being serviced and didn't inform my wife. The car's malfunctioning caused this accident, and we believe that your company is putting a dangerous product on the road. We have always enjoyed driving this car on the weekends with our dog, but we are concerned about the safety of the vehicle. We kindly request compensation for the incident. We are grateful that my wife and our dog are still alive.
Rick Kerluke 2024-02-21
I purchased a Model Y performance because I was intrigued by the concept of an EV. However, I found the touch screen to be cumbersome and unintuitive, requiring too many steps to perform basic functions such as adjusting the air or changing the radio station. Unfortunately, my experience with the service department was disappointing, as the spoiler began to detach shortly after purchase and the appointment to fix it was repeatedly delayed for several months. Even after trading the car, the issue remained unresolved. Additionally, the glass roof caused the car to become uncomfortably warm, despite our attempts to mitigate the issue with tinting. Overall, my experience with the car was not positive.