Tesla Model y problems
The Tesla Model Y is a battery electric mid-size crossover SUV produced by Tesla, Inc. since 2020. The vehicle was presented in March 2019 as the company's fifth production model since its inception after the Roadster, Model S, Model X and Model 3.
After its 2019 introduction, the Model Y started production at the Fremont Factory in California, US in January 2020. Production at Giga Shanghai, China was added in December 2020, and at Giga Texas, US since late 2021. Deliveries from Giga Berlin, Germany started in March 2022.
The Model Y is based on the Model 3 sedan, with around 76 percent of parts being shared between the two. While most Model Y are configured with two-row seating, in the US the Model Y offers optional third-row seats for a seven-passenger seating capacity.
In 2023, Tesla delivered 1.2 million Model Ys, making it the world's best-selling vehicle that year, surpassing Toyota Corolla and becoming the first electric vehicle to claim that title. With at least 2.16 million units delivered since its start of production up to December 2023, the Model Y is also the most popular electric vehicle of all time.
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Tesla Model y model years
Common Tesla Model y problems
Based on complaints from owners of the Tesla Model Y, common problems reported include issues with airbags, electrical system glitches, hardware malfunctions, faulty sensors, erratic infotainment systems, and concerns with dealer service. Let's delve into each problem in detail:
- Airbag Problems: Owners have reported issues with airbags, totaling 11 complaints. Airbags are crucial safety components in vehicles, and any malfunction can pose a serious risk to occupants in the event of a collision. Proper functioning airbags are essential for ensuring passenger safety.
- Electrical System Glitches: Numerous reports have highlighted minor electronic glitches in the Tesla Model Y. Problems with the electrical system can lead to various issues such as malfunctioning displays, connectivity problems, or issues with electronic controls. These glitches can impact the overall performance and user experience of the vehicle.
- Hardware Malfunctions: Owners have experienced occasional hardware malfunctions in the Model Y, including faulty sensors. Hardware issues can affect the functionality of different vehicle systems, leading to performance issues or safety concerns. Malfunctioning sensors, for example, can impact the accuracy of driver-assist features.
- Erratic Infotainment Systems: Some owners have faced challenges with erratic infotainment systems in the Model Y. Infotainment systems are essential for providing entertainment, navigation, and connectivity features. Erratic behavior can disrupt the user experience and affect the overall usability of the system.
- Concerns with Dealer Service: Opinions on dealer service for the Model Y have been mixed. While some owners praised Tesla's mobile service units for their convenience and efficiency, others reported frustrations with delayed service appointments and poor communication from dealerships. Effective dealer service is crucial for addressing issues promptly and ensuring customer satisfaction.
In summary, addressing these common problems with the Tesla Model Y, such as airbag issues, electrical system glitches, hardware malfunctions, erratic infotainment systems, and concerns with dealer service, is essential for enhancing the overall ownership experience and maintaining customer satisfaction.
What is the most common problem with Tesla Model Y?
Reliability seems to be a contentious issue with Model Y owners, with numerous reports of minor electronic glitches and occasional hardware malfunctions, such as faulty sensors and erratic infotainment systems.
Is the Tesla Model Y reliable?
The Tesla Model Y consistently performs well in J.D. Power's reliability ratings, earning an overall score of 77 out of 100 in 2024. With a "Quality & Reliability" rating of 70 out of 100, a "Driving Experience" rating of 86 out of 100, and a "Resale" rating of 81 out of 100.
What are the disadvantages of Model Y?
Cons
- Touchscreen interface can lead to driver distraction.
- No Apple CarPlay or Android Auto smartphone integration.
- Less expensive base model isn't offered.
What is the biggest problem with Tesla cars?
The Most Common Breakdowns in Teslas
- Battery and Charging Related Issues. One of the key components in any Tesla vehicle is its high-capacity battery pack. ...
- Software and Firmware Glitches. ...
- Suspension and Air Suspension System. ...
- Door Handle and Window Failures.
Percentage distribution of complaints by Tesla Model y years
We have researched Tesla problems and analysed all the complaints filed against Tesla Model y cars and compiled the top 5 most problematic Tesla Model y model years:
Below you can see the percentage distribution of known problems by Tesla Model y model years.
Distribution of the number of complaints by Tesla Model y years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Tesla Model y car problems categorized by type of issue
After analysing all complaints related to Tesla Model y , it was concluded that the most common issues with these cars are:
- Forward collision avoidance problems
- Unknown or other problems
- Vehicle speed control problems
- Service brakes problems
- Lane departure problems
The graph below shows statistics for all Tesla Model y vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Model y model years
A total of 45 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Model y model years
There were a total of 22 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 237 complaints about various vehicle components related to the Tesla Model y . Below are the 25 most recent complaints reported for Tesla Model y vehicles.
Latest 25 complaints
Tesla Model y 2020
- Date Of Incident: 2024-09-26
- Date Complaint: 2024-10-24
- VIN: 5YJYGDEE4LF
- Components: STEERING,LANE DEPARTURE
- Summary: After being parked on a suburban street for about 3 hours, our Tesla Model Y experienced a complete loss of power-steering assist, requiring extreme hand-over-hand effort to turn the wheel and making it dangerous to drive. Warnings of "Steering assist reduced" and "Lane departure avoidance features unavailable" appeared on the display. After a 3-week wait, we finally got the vehicle to Tesla service, who diagnosed the issue and claimed that it was due to "...rodent damage to steering rack harness". They claim to have repaired the damage and the vehicle is again usable. Repair bill was $990. I have the vehicle and it is available for inspection. I cannot verify cause of the issue nor the repairs as they are not visible without a partial disassembly of the vehicle. No parts were returned to me (as I requested), so I must assume that none were actually replaced.
Tesla Model y 2020
- Date Of Incident: 2024-10-10
- Date Complaint: 2024-10-16
- VIN: 5YJYGDEE6LF
- Components: STEERING,VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: I own a 2020 Tesla Y with Hardware version 3 and after a few weeks of a free trial, purchased Tesla's Full Self-Driving Software (FSD) version 12.3.6. Since then, the FSD software was updated to version 12.5.4 and then 12.5.4.1. FSD version 12.3.6 had some safety issues. But version 12.5.4 and 12.5.4.1 has had more issues that have resulted in nearly having accidents that I have had to suddenly avoid. FSD version 12.3.6 issues: 1. Wandering outside of center yellow dividing stripes when on a curvy two-lane roadway 2. Failing to yield to oncoming traffic when making a left turn and oncoming traffic was not clearly in view due to a curvy two-lane road 3. Attempting to make a left turn into a busy intersection when the turn signal was still red FSD version 12.5.4 and 12.5.4.1 additional issues: 1. Attempting to enter a two-lane roadway from a stop sign, when the perpendicular traffic was active and they had no stop sign, requiring me to slam on the brakes. 2. Sudden and erratic braking on a two-lane roadway, including directly under a signal, when no objects, people or other vehicles were in front of me, which nearly resulted in the vehicle behind me hitting me in the rear 3. Software sending a tone and screen alert to grab the steering wheel immediately, due to a "System Failure." 4. Software sending a tone and screen alert that to grab the steering wheel immediately, due to "one or more cameras blocked," when no cameras were blocked.
Tesla Model y 2020
- Date Of Incident: 2024-09-29
- Date Complaint: 2024-10-01
- Number Of Injuries: 1
- VIN: 5YJYGDEE5LF
- Components: ELECTRICAL SYSTEM
- Summary: The car locked my toddler inside his car seat because the 12v battery died died as soon as we put him in his seat and closed hid door. There was absolutely no warning before that battery had died, indicating that it was low. Because of the way a Model Y is designed, there is no mechanical way to open the door when the 12V battery dies. The toddler is incapable of manually unlocking the door from inside when the electrical button doesn’t work. This is a huge safety issue and can result in death of children if not resolved by Tesla
Tesla Model y 2020
- Date Of Incident: 2024-09-16
- Date Complaint: 2024-09-23
- VIN: 5YJYGDEF0LF
- Components: AIR BAGS,SEAT BELTS
- Summary: I am reporting a recurring Safety Restraint System Fault error in my 2020 Tesla Model Y. The issue manifests as an alert on the vehicle's dashboard, warning of a problem with the safety restraint system. This error began appearing at approximately 75000 miles. What component or system failed or malfunctioned, and is it available for inspection upon request? The Safety Restraint System in my Tesla Model Y is giving errors. Yes, the component is still installed in the vehicle and is available for inspection upon request. How was your safety or the safety of others put at risk? This malfunction affects critical safety features, including the airbag system and seatbelt functionality, potentially preventing proper deployment of airbags in an accident. Additionally, when the fault occurs, it disables key driving safety features like Autopilot and cruise control, which increases the risk of accidents, particularly in scenarios where these features are expected to function. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the problem has been reproduced and confirmed by Tesla. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Inspection by tesla is scheduled Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the "Front Passenger Safety Restraint System Fault" warning appeared on the vehicle's display prior.
Tesla Model y 2020
- Date Of Incident: 2024-09-09
- Date Complaint: 2024-09-09
- Crash: 1
- VIN: 5YJYGDEF3LF
- Components: STEERING
- Summary: While driving on the freeway was unable to steer. It has happens multiple times. Once on the freeway while I was trying to exit, I suddenly couldn’t steer. Another time, I was merging when again I could not move the steering wheel. The third time was when I was in the middle of making a left turn. All these situations were incredibly dangerous.
Tesla Model y 2020
- Date Of Incident: 2024-08-15
- Date Complaint: 2024-09-04
- VIN: 5YJYGDEE1LF
- Components: ELECTRICAL SYSTEM,LATCHES/LOCKS/LINKAGES
- Summary: The contact owns a 2020 Tesla Model. The contact received notification of NHTSA Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System); however, the contact stated that the dealer diagnosed the vehicle with a System Software Update Issue. The contact was informed that the dealer was not responsible to cover the cost of the repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate mileage was 77,334. Parts distribution disconnect.
Tesla Model y 2020
- Date Of Incident: 2024-08-24
- Date Complaint: 2024-08-28
- VIN: 5YJYGDEE8LF
- Components: LANE DEPARTURE
- Summary: I have Tesla’s FSD software that consistently tries to enter closed highway ramps where the flags, lights and barriers are clearly marked as “do not enter”. I have reported this to Tesla a dozen times with no improvement or response. I’m sure there will be retaliation for this but I am sick and tired of swerving to avoid a fatal collision. Too many other safety issues with FSD to document.
Tesla Model y 2020
- Date Of Incident: 2024-08-09
- Date Complaint: 2024-08-27
- Crash: 1
- VIN: 5YJYGDEF6LF
- Components: AIR BAGS,VEHICLE SPEED CONTROL
- Summary: The contact owned a 2020 Tesla Model Y. The contact stated that while driving at 60 MPH in rainy weather, the vehicle inadvertently spun in circles, and he lost control of the vehicle. The contact took his foot off the accelerator pedal. No warning light was illuminated. The vehicle crashed into an embankment and then spun twice before inadvertently driving into the forest and coming to a complete stop. The air bags did not deploy. A police report was filed. The contact and his father, who was a passenger, were uninjured. There was no medical attention received. The vehicle was first towed to the tow yard, and then the insurance company had it towed to the salvage yard, where it was deemed totaled. The manufacturer was made aware of the failure and advised the contact to contact the local dealer for the computer data. The failure mileage was approximately 68,000.
Tesla Model y 2020
- Date Of Incident: 2024-08-15
- Date Complaint: 2024-08-19
- VIN: 5YJYGDEE4LF
- Components: SUSPENSION
- Summary: Brought the vehicle in for tire replacement and alignment on 08/15/2024. Right front tire was wearing on the outside. Tesla service technician found bolt had backed out and jammed on rear subframe. This caused vehicle to pull to the right and presented a potential safety issue. The bolt secures a link between the wheel assembly and subframe. Tesla service center claims that I must have had an accident or hit a pothole etc. The vehicle has not been involved in any accident or hard bumps. I suspect this is an assembly issue . A properly installed bolt would not come loose.
Tesla Model y 2020
- Date Of Incident: 2024-08-09
- Date Complaint: 2024-08-12
- VIN: 5YJYGDEE7LF
- Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
- Summary: Tesla has automatic windshield wipers that are supposed to engage at various wiper speeds when rain is detected. The system does not activate soon enough or at an appropriate speed. Example: In rain situations on a highway when passing a large truck, the amount of spray on the windshield will completely occlude visibility at critical moments. Also if driving through a neighborhood in a drizzle, when kids are walking to school, the wipers do not adjust properly occluding visibility at critical moment’s. Potential solution : In both cases above the Tesla cameras detect the truck and the pedestrians, this data should be used to increase wiper activation and frequency. Tesla also collects user input data from drivers and perhaps collecting data when drivers activate their wipers compared to what the cameras are seeing will help adjust the wiper activation algorithm.
Tesla Model y 2020
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-06
- VIN: 5YJYGDEFXLF
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2020 Tesla Model Y. The contact stated that while her daughter was driving at an undisclosed low speed, the vehicle suddenly shut off and failed restart. The vehicle was towed to Tesla service center, where it was diagnosed that the front and rear electric motors were inoperable due to a faulty main wiring harness that became unsecured and damaged. The motors and the wiring harness were replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Tesla Model y 2020
- Date Of Incident: 2024-07-29
- Date Complaint: 2024-07-29
- Crash: 1
- VIN: 5YJYGDEE4LF
- Components: UNKNOWN OR OTHER
- Summary: In Summon Mode, autonomous driving, our car collided with another stationary parked car
Tesla Model y 2020
- Date Of Incident: 2024-06-10
- Date Complaint: 2024-07-21
- VIN: 5YJYGDEE9LF
- Components: AIR BAGS,SEAT BELTS,SEATS
- Summary: I have been getting "RCM2_a626" error for "front passenger safety restraint system fault. It comes and goes. Apparently it is a common issues among tesla owners. When I first filled for the error they quoted $2000 for replacing front passenger seat. The error went away so I canceled the appointment. Then it came back in a random fashion and getting more frequent. This time, in addition to replacing the front passanger seat cushion, "they're retrofitting "SBR in OCS Equipped Front Passenger Seat." I'm not sure what that means. If this is a common issue, there must be something to do with manufacturer QC.
Tesla Model y 2020
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-06-21
- VIN: 5YJYGDEE4LF
- Components: STEERING
- Summary: When driving over 45 miles approximately the steering becomes sticky and hard to move. Feels like a bump in the rack and pinion and then it jerks which would cause a car to hit other vehicles or be out of control.
Tesla Model y 2020
- Date Of Incident: 2024-04-10
- Date Complaint: 2024-06-19
- Number Of Injuries: 2
- Crash: 1
- VIN: 5YJYGDEE8LF
- Components: AIR BAGS,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
- Summary: we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect.
Latest 5 recalls Tesla Model y
The National Highway Traffic Safety Administration (NHTSA) has issued 72 recalls for different components of the Tesla Model y.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Tesla Model y 2021
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model y 2022
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model y 2023
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model y 2024
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
- Model: Tesla Model y 2020
- Report Received Date: 2024-07-24
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
- Consequence: An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
Latest negative Tesla Model y car reviews
Latest positive Tesla Model y car reviews
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Vehicle year: 2022
We've had our Tesla Performance Model Y for 3 months and we absolutely love it! At first, I was a bit intimidated by the controls, but I just look up tutorials on YouTube if I need to figure anything out.
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Vehicle year: 2020
I wasn't in a rush to buy a new car because nothing really caught my attention. However, I decided to visit my local Audi dealer to check out the Audi SQ5. Out of curiosity, I test drove an eTron and was completely blown away. This sparked my interest in EVs and naturally, I had to check out Tesla. I test drove the Model Y and immediately fell in love with the vehicle. It was spacious, fast, handled exceptionally well, was very comfortable, and offered a range of over 300 miles. The performance version was incredibly quick, but the ride was too firm for my liking. On the other hand, the long-range version was still exceptionally quick and offered a much more comfortable ride, which was my preference. The technology offered features that were based on common sense and almost any driver would desire. Kudos to Musk for creating a transformational vehicle that will become the standard that other manufacturers will aspire to emulate. I was a little concerned by some of the negative comments I read before signing on the dotted line. However, anyone can cast stones, but I have no regrets and love the vehicle. The only area for improvement and concern was the dealership experience.
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Vehicle year: 2024
We received our car in December 2020 and had one issue with a sticking door. However, a technician came to our house and fixed it promptly. We absolutely love the acceleration, comfortable seats, and the convenience of charging at home. We decided to lease this Tesla, but we are already planning to buy the next one. We are extremely satisfied with our purchase. Additionally, we found that Apple CarPlay is unnecessary on the Tesla because their system is already excellent.
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Vehicle year: 2024
I recently purchased a 2021 Model Y after the height of Covid. Unfortunately, the purchase procedure was not very pleasant. However, I would like to remind future buyers to bring their smart phone as it is required to acknowledge the purchase using it. During my visit, I noticed that a customer next to me had an issue with one of their doors not unlocking, but luckily my slightly misaligned doors functioned correctly. Tesla gives you 10 days to report any initial problems, but it would be great if they had their own QC department. Overall, the build and material quality are okay, but not up to par for the luxury segment. I have had some issues with trapped moisture obscuring my cameras after rain storms, and while one camera was replaced, the replacement was not sealed. Additionally, there are some oversized/uneven gaps between some body panels, and one door edge has a sharp point where the metal bends. The road noise and cabin vibration is okay, but not great. In comparison, our Volvo S60 was almost 20K cheaper and had better materials, seat comfort, noise isolation, and build tolerances. The rear speakers are mounted to the inside hatch door, so sound quality is affected when the trunk is filled with bags/luggage. Lastly, my battery range has dwindled to less than 85% in two years. Although I was not impressed with my customer experience at Tesla, I did appreciate the quick and efficient pick-up process. The fast dual engine is definitely a positive, and the acceleration is super smooth. The cabin is very roomy with ample storage, and the sound system is very good (although the interface could use some improvement). The car feels fairly nimble, and the inch-by-inch control when backing into tight spaces or sloped roads/driveways is great.The rear and side cameras provide great visibility, although the poor visibility through the rear window is compensated for. The Supercharger network in CA is fairly extensive and works well, but I mostly charge from home. The Infotainment system has a lot of features and supported services (Apple Music, Spotify, Tidal, Tune-In, et cetera), but the complex interface can be too distracting while driving. It would be better if the car had more buttons and less screen swiping. The voice recognition for phone and navigation system (addresses) is actually quite decent.
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Vehicle year: 2023
$51,500 less $9,500 in Federal & NY State tax credits equals $42,000 for the Tesla 2023 Model Y AWD Dual Motor Long Range. I recently drove 250 miles from NY to DC and the Autopilot feature did most of the driving. At the NJ Turnpike rest stop, I was able to charge 190 miles in just 20 minutes. Tesla also provides a map of all available Superchargers on your trip and how many stalls are available at any given time. The car is incredibly roomy, fast, and quiet, with intuitive controls. Charging at home after midnight is easy and cost-effective, as I receive a check back each month for $0.10 for each kWh (NY is $0.27/kWh). I use about $90/month in electricity for about 1000 miles and get back about $35.
Are you having problems with your Tesla Model y?
Derek Glover 2025-07-11
Vehicle year: 2020
We recently experienced an issue with our brand new Model Y, which unfortunately resulted in some damage to our garage. Despite having less than 450 miles on it, the car accelerated unexpectedly and drove itself into the back of the garage, causing damage to both the car and the wall. We had the car towed to the Tesla service center, where it was evaluated by the unintended acceleration team after a few weeks. Although we were disappointed that Tesla denied any problem with the car and would not release the event data recording, they did inform us that we could recover the data ourselves if we purchased a $2000 set up from Tesla. As owners of a Tesla Model 3, we are very familiar with the Tesla platform and electric cars in general. We have reported the issue to the National Traffic Safety Administration and have hired a law firm to represent us in arbitration with Tesla. We hope that Tesla will acknowledge the issue and work towards a resolution. We encourage anyone considering purchasing a Tesla to do their research and make an informed decision. Thank you for your attention to this matter.
Grant Kozey 2025-07-09
Vehicle year: 2021
I purchased a MY performance model in August 2021, but unfortunately it was gone by December 20th. While I loved the performance - no pun intended - there were just too many challenges. As someone who enjoys driving and going places in my car, the Tesla hamstrung me too much. I found myself constantly having to stop and charge, which was a hassle. It didn't help that I didn't have a home charger due to my older electric (100amp service), which made things even more difficult. Additionally, the 21 inch wheels made for a rough ride and the car had a 'tinny' feel, like it was cheaply made. The reliance on the screen for everything also made it less user-friendly. In my opinion, it would have been a good 'second' car, but it's not quite there yet for me. Of course, your mileage may vary. All in all, I'm not against Teslas, but they still have some room for improvement.
Florian Hamill 2025-07-03
Vehicle year: 2024
The Tesla Model Y is a promising vehicle that offers a glimpse into the future of transportation. However, based on my personal experience with a three-year lease, it may not be ready for prime time just yet. I encountered some issues with battery life, tires, wheels, software, windshield wipers, and door handles. Despite these challenges, the digital experience is very cool, and the updates are an interesting idea. The Tesla team is competent and nice, and they are always ready to help with any issues that arise. Overall, the Tesla Model Y has great potential, and I look forward to seeing how it evolves in the future.Yet, unfortunately, the product they received was not up to the expected standard, and they were not given an apology or financial compensation for the issues that should have been covered under warranty. During my lease, I noticed that Elon took control of Twitter/X, and it was interesting to observe the car's brand value decrease during this time. Some people may be concerned about this when considering the brand. In my opinion, one person does not represent the entire company, but it is understandable to be brand conscious. Overall, I was disappointed with this car and would not recommend it. However, I remain open-minded about the EV category and look forward to seeing improvements in battery technology. For my next car, I am considering a hybrid or a plug-in hybrid.
Francisco Jenkins 2025-06-27
Vehicle year: 2020
Tesla auto service can be improved. Consider booking appointments in the afternoon and hiring more staff to handle customer inquiries. Additionally, the all-glass roof may not be suitable for those living in hot climates. Tesla should work on improving the reliability of their electronics. While my personal experience has not been ideal, I believe Tesla has the potential to improve and provide better service in the future.
Theodore O'Kon 2025-06-13
Vehicle year: 2022
I recently ordered a 2022 Tesla Model Y long range and was excited to receive it. However, when I went to pick it up at the Carlsbad, CA location (3248 Lionshead Ave, Carlsbad, CA 92010), I was asked to sign a delivery agreement before seeing the car. Unfortunately, upon inspection, I noticed that the doors were misaligned and there was a huge gap in between them. When I brought this to the attention of the customer service representative, he informed me that this was normal for the Tesla Model Y and that all cars have different door alignments. He also stated that I could not change to a different car or cancel my order after signing the agreement. After requesting to speak to a manager, I was informed that this was the policy across the entire Tesla company. Although I was disappointed with the situation, I learned a valuable lesson to always request to see the car before signing the delivery agreement. Despite this experience, I still believe in Tesla's mission and hope that they will improve their customer service in the future.