2018 Ram Promaster problems
Ram Trucks, stylized as RAM and formerly known as the Ram Truck Division (of Chrysler), is an American brand of light to mid-weight trucks and other commercial vehicles, and a division of Stellantis (previously Fiat Chrysler Automobiles). It was established in a spin-off from Dodge in 2010 using the name of the Ram pickup line of trucks. Ram Trucks' logo was originally used as Dodge's logo. Ram 1500 "Classic" trucks are made at the Warren Truck Plant in Warren, Michigan, United States, and at the Saltillo plant in Saltillo, Coahuila, Mexico. New series Ram 1500 pickups are made at Sterling Heights Assembly in Sterling Heights, Michigan. Since its inception, the brand has used the slogan "Guts. Glory. Ram."
Background
Prior to the 1970s, Dodge had maintained a separate marque for trucks, Fargo Trucks, primarily for use outside the United States. After that point, all trucks made by Chrysler were distributed under the Dodge marque.
In June 2009, when Chrysler emerged from Chapter 11 bankruptcy protection, Fiat Group received a 20% stake in Chrysler Group LLC and Sergio Marchionne was appointed CEO, replacing CEO Robert Nardelli. On June 10 that year, substantially all of Chrysler's assets were sold to "New Chrysler," organized as Chrysler Group LLC. The federal government provided support for the deal with US$8 billion in financing at near 21%. Under CEO Marchionne, "World Class Manufacturing" or WCM, a system of thorough manufacturing quality, was introduced and several products re-launched with quality and luxury. The Ram, Jeep, Dodge, SRT and Chrysler divisions were separated to focus on their own identity and brands.
Ram Trucks was established as a division of Chrysler in 2010, as a spin-off from Dodge, and using the name of the Dodge Ram line of pickups that is now sold under the Ram banner. According to Chrysler, the Ram Trucks brand will concentrate on "real truck customers," rather than casual truck buyers who buy trucks for image or style.
The Fiat Ducato cargo van design has been adopted and is sold as the Ram ProMaster in North American markets, filling the gap created when Daimler ended production of the Dodge Sprinter in 2008. The goal was to increase truck sales "from today's 280,000 to 415,000 by 2014."
Executives at Chrysler have stated their intention to compete in the semi-trailer truck category with Ram, a possibility that is aided by Fiat's ownership of Iveco and an already available network of Dodge dealers. Ram trucks are marketed separately from Dodge cars; former Ram Division President Fred Diaz stated, "Ram trucks are not a Dodge model. Ram will always be 'vinned' (Vehicle Identification Number) as a Ram. We need to continue to market as Ram so Dodge can have a different brand identity: hip, cool, young, energetic. That will not fit the campaign for truck buyers. The two should have distinct themes."
On July 21, 2011, Fiat bought the Chrysler shares held by the U.S. Treasury, increasing its stake in the company.
In April 2013, Diaz left Ram Trucks to serve as vice president of Nissan's divisional sales and marketing. He was replaced by Reid Bigland.
Fiat Chrysler formed as a new corporate entity in January 2014.
In August 2014, Ram Trucks CEO Reid Bigland was tapped to lead the Alfa Romeo brand in North America. It was announced that the new head of the Ram Trucks brand would be longtime Chrysler employee Robert Hegbloom, who joined Chrysler in 1986 and had been a director for Dodge. In October 2018, Bigland was promoted to CEO of Ram Trucks. Shortly thereafter, he discovered that the division had been misreporting sales figures and turned over that information to the U.S. government for investigation. Allegedly, FCA cut his bonuses in retaliation, which resulted in Bigland filing a whistleblower lawsuit against FCA. In March 2020, Bigland announced his resignation.
Stellantis formed in 2021 when Fiat Chrysler merged with the French PSA Group.
The Ram brand logo features the head of a ram, formerly the logo used by Dodge.
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Common 2018 Ram Promaster problems
The Ram ProMaster 2018 has been reported to have several common problems based on complaints from owners. One of the most significant issues is coolant loss, which is difficult to detect and can lead to severe engine damage. This problem is not limited to the 2018 model and has been mentioned in various reviews and forums.
Another common problem with the Ram ProMaster 2018 is lifter knock, which forms around 85,000 miles. This issue can result in costly repairs and can be challenging to diagnose and fix. Additionally, the 2018 ProMaster has been reported to have problems with the electrical system, powertrain, and engine, which are the top three reasons owners were unhappy with their van.
The sliding door handle is another prevalent issue with the Ram ProMaster 2018. Some owners have reported that the handle breaks easily, making it difficult to open and close the sliding door. This problem can be frustrating, especially if the van is used for commercial purposes, where quick access to the cargo area is essential.
The headlight bulbs are also a common problem with the Ram ProMaster 2018. Some owners have reported that the bulbs burn out frequently, requiring frequent replacements. This issue can be a safety concern, especially if the van is used for night-time driving.
The tire pressure sensor is another prevalent issue with the Ram ProMaster 2018. Some owners have reported that the sensor fails to detect low tire pressure, which can be a safety concern. This issue can lead to tire blowouts, which can result in accidents and costly repairs.
Transmission issues have also been reported with the Ram ProMaster 2018. Some owners have reported that the transmission slips, shifts roughly, or fails to shift at all. This issue can be challenging to diagnose and can result in costly repairs.
In summary, the Ram ProMaster 2018 has several common problems, including coolant loss, lifter knock, electrical system issues, powertrain problems, engine issues, sliding door handle failures, headlight bulb burnouts, tire pressure sensor failures, and transmission issues. These problems can result in costly repairs, safety concerns, and frustration for owners. It is essential to ensure that any likely issues with the vehicle are covered under warranty if purchasing a used ProMaster from a dealer.
What is the problem with the 2018 Ram ProMaster 1500?
What Common Problems Does the 2018 Ram Promaster Have?
- Excessive oil consumption is the most widespread complaint on the 2018 Ram Promaster, showing up at around 65,000 miles. ...
- Radiator fan issues have also been reported on the 2018 Promaster in the first 50,000 miles.
What are common problems with Dodge ProMaster?
Worst Issues
- squealing brakes in the 2014 ProMaster 2500. ...
- squealing noise in the 2014 ProMaster 2500. ...
- won't start intermittently in the 2014 ProMaster 2500. ...
- sensor coming on in the 2014 ProMaster 2500. ...
- electrical system not recharging in the 2014 ProMaster 2500.
What is the recall on the Ram ProMaster 2018?
Summary: Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid. Tip: Recalls don't affect every vehicle of the same year, make and model.
Is the Ram ProMaster reliable?
Per RepairPal, the Ram ProMaster reliability score is a two out of five, which is pretty poor. Not to mention, the average annual cost of repairs is $1,072. This can cause concern for some who are in the market for a campervan — especially if they will be living in it full-time.
2018 Ram Promaster car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Ram Promaster problems, we found that the most common problems with these 2023 model year vehicles are:
- Engine problems
- Electrical system problems
- Power train problems
- Unknown or other problems
- Visibility/wiper problems
The graph below shows statistics for all 2018 Ram Promaster vehicle components and the number of complaints received.
Latest 25 complaints 2018 Ram Promaster
The NHTSA has received 29 complaints about various vehicle components related to the 2018 Ram Promaster. Below are the 25 most recent complaints reported for 2018 Ram Promaster vehicles.
ELECTRONIC STABILITY CONTROL (ESC),ENGINE,POWER TRAIN PROBLEM
- Date Of Incident: 2024-10-07
- VIN: 3C6TRVAG4JE
- Components: ELECTRONIC STABILITY CONTROL (ESC),ENGINE,POWER TRAIN
- Summary: The contact owns a 2018 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the service Hill Holder, Electronic Stability Control and check engine warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed with codes HAF, DTC, P0740, TCC clutch performance, and metal debris found in the transmission fluid. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
POWER TRAIN PROBLEM
- Date Of Incident: 2024-08-26
- Crash: 1
- VIN: 3C6URVHG0JE
- Components: POWER TRAIN
- Summary: THE VEHICLE SHIFTS OUT OF PARK ON ITS OWN , IT HAS ROLLED DOWN MY DRIVE AND HIT MY MERCEDES. THIS HAS HAPPENED SEVERAL TIMES, THE STEVENS CREEK RAM DODGE DEALER IN SAN JOSE TOLD ME , THERE IS A RECALL ON THE COMPUTER CAUSING THE MALFUNTION FOR VEHICLES MFG FROM JULY 2018 TO 2022 , BUT ACCORDING TO MY VIN ITS NOT A RECALL, ONLY THE SHIFT CABLE , VIN [XXX] . HOWEVER MY DATE OF MFG IS JULY 2018 , AND SHOULD TO FALL IN THE RECALL EVENT 44A YES STEVENS CREEK DODGE CHECKED IT , THEY WILL ONLY REPALCE SHIFT CABLE NO WARNING LAMPS COME ON, BUT THE CHECK ENGINE LIGHTS STAYS ON INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
ENGINE PROBLEM
- Date Of Incident: 2024-03-15
- VIN: 3C6TRVDG7JE
- Components: ENGINE
- Summary: Vehicle is experiencing misfires code P0300 and P0302. Performed the usual repairs listed: 1. Coil pack, 2. Spark Plug, 3. Injector. Inspected cam, rocker arms and lifters. All checked good. Codes still remain. After further inspection, the exhaust valve is cracked/broken on #2 cylinder. This appears to be an issue as many others are experiencing the same problem. This vehicle only has 86k miles, oil changed at scheduled intervals.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-09-18
- VIN: 3C6TRVDG4JE
- Components: UNKNOWN OR OTHER
- Summary: Service lights for ABS, HILL ASSIST, and ESC on frequently emergency brake and ABS failed locking left rear wheel causing tire to explode. repair parts are not readily available van is currently undriveable.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-04-15
- VIN: 3C6URVJG4JE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: As of approximately around the 15th of April 2023, we realized suddenly that our lithium battery in our 2019 Winnebago Travato was not being replaced with charging from our Volta alternator from driving or from our solar as it has always done. The KISAE DC to DC charger and the Volta system show an error message that they were/are ‘overheated’. Testing of the DC to DC charger shows that it’s receiving far over the correct voltage. Upon diagnostics at a RV dealership they found the alternator is being overcharged. The alternator must be replaced before it can be determined why the alternator is overcharging (since obviously safeguards are meant to be in place to prevent this). We discovered through online research of the NHTSA Recall ID Number 21V793 on Boldt 2021-22 and Travato 2019-22 with Volta Power Systems; Manufacturer; Winnebago Industries, Inc. Subject; Wire Harness Built Incorrectly; loss of over-current protection can cause the wires to overheat, increasing the risk of a fire. There was also another subsequent recall for Winnebago Travato 2021, Winnebago Boldt 2021, and Storyteller Overland Vans 2021 of the seemingly same exact issue again, “In the case that power connections are not properly seated severe voltage spike by intermittent connections could damage the filtering diode in the the alternator control harness (10001447) resulting in the possibility of a shorted wire, on the same circuit the order of the fuse and diode were reversed. In the case that the diode is broken in a closed condition, the sense wire could be shorted to ground resulting in an overheated wire or broken wire. The identified cause of the diode failure was excessive overvoltage spikes. When the diode failed, it failed closed and with the diode and fuse being reversed the wire continued to heat up instead of breaking the fuse. With evidence from our van I believe in a strong probability the scope of the recall should be widened to include more units, such as ours. We are proof
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2020-10-15
- VIN: 3C6URVJG9JE
- Components: VISIBILITY/WIPER
- Summary: Driver's side exterior mirror design flaw/failure. Safety of self and others at risk due to lack of visibility in checking for clear rear and lateral traffic. Mirror shakes uncontrollably and or is unable to be adjusted for proper viewing of rear and lateral traffic. Many warranty claims have been submitted through dealerships as well as various online complaints having been issued. No in-dash warning lamps or messages would appear for this type issue. This issue appears to be affecting driver's side mirror only and not passenger side. Symptoms of driver's side mirror failure do exist in various stages prior to overall failure. Considerable mirror shake and inability to keep mirror adjusted due to such shake. Problem has been ongoing with some reports having detailed up to 3 changes of driver's side mirrors by dealership for single vehicle.
TIRES PROBLEM
- Date Of Incident: 2022-10-30
- VIN: 3C6TRVDG3JE
- Components: TIRES
- Summary: LT225/75R16 We started experiencing very noticeable vibrations when driving at highway speeds. We brought the van to our dealer for service and they responded "Please replace at least both rear tires. Right rear seems to have ruptured internally?" "Please replace that right rear tire asap." We had the tire removed and you can see the attached photo of the inside of the tire where something has obviously failed. These tires only had about 17,000 miles of use. I still have the bad tire.
STEERING,ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2022-12-22
- VIN: 3C6URVJG7JE
- Components: STEERING,ELECTRICAL SYSTEM,ENGINE
- Summary: -Vehicle shut off on highway, lost power steering Vehicle fan sounds like it's running full speed after turning off engine. Turning key off and pulling out did not shut off engine. Engine appeared to be overheating. Electric system was making lots of clicks and odd noises. Power steering pump went out in intersection. Police helped push van out of traffic.
SERVICE BRAKES PROBLEM
- Date Of Incident: 2022-08-22
- VIN: 3C6URVJG1JE
- Components: SERVICE BRAKES
- Summary: During some cases of downhill driving, the Brake system warning light will come on. I believe this issue is tied to a combination of longer and steeper downhill drives when the angle indicated in road side sinage is no less than 6%. Minimal braking ton control the decent is used. Each time this occurs, I take the nearest off ramp to pull over to a stop and turn off the engine. My visual and hand-test of each wheel/tire temperature finds in my opinion, the temps to be quite nominal. On the last trip, a digital laser thermometer also indicated a good balance across the four wheels/tires, with no issues to be concerned with. Under the hood, the Master cylinder, ABS controller, Power Brake unit, brake fluid vessel and brake lines were all cool to the touch. Brake fluid in the vessel is clear and full. Each time the engine is restarted, the warning light is off and the drive can be continued with no further incident unless a similar long and relatively steep downhill is encountered. Time of day and outside temperature seem to not matter. Safety is compromised when I cannot trust that the warning light is, or is not indicating a real problem Reference RAM PROMASTER 3500, VIN [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE PROBLEM
- Date Of Incident: 2022-03-03
- VIN: 3C6TRVDG9JE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
- Summary: Vehicle Electronic throttle control had a malfunction and system went into limp mode on a highway at highway speeds of 70mph. The engine destroyed itself instead of limping. Lost power and almost got hit by a semi truck and other vehicles when this happened. Ended up getting a used engine due to current remanufacture costs etc. Total cost out of pocket because the dealership lied about my warranty and what was covered and for how long was around $7,000 parts lanor etc. Limp mode is dangerous and the way it happened on a highway could have gotten me or others seriously hurt or killed. Also now there is an electrical error code P0482 which is electronic coller fan issue other rams are having. All vehices in this series that have the recalled fan should be included the 2018 has issues but no recalls but has the same components of other recalls.. doesn't make sense.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2022-02-05
- VIN: 3C6TRVBG1JE
- Components: UNKNOWN OR OTHER
- Summary: The 2018 Ram Promaster 1500 appears to have a manufacture defect with the Engine Coolant Reservoir bottle. Based on my research and due to the lack of national shortage of the OEM coolant reservoir replacement (even after market are out of stock), the reservoir has a soft spot on the tank which allows coolant to leak. The leak appears to be in the same location/spot with my leak in conjunction with others who are experiencing this issue.
SERVICE BRAKES PROBLEM
- Date Of Incident: 2021-12-13
- VIN: 3C6TRVCG8JE
- Components: SERVICE BRAKES
- Summary: Rear emergency brake locked up only on the passenger side, causing the brakes to be ripped off the shoes and destroying the springs and hardware. This also caused the wheel bearing to lock up and it was destroyed as well. I could no longer spin the wheel freely.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2021-09-27
- VIN: 3C6TRVCG8JE
- Components: ELECTRICAL SYSTEM
- Summary: My Ram Promaster van is NOT covered under the existing cooling fan recall but has the exact same problem! The dealership has seen the vehicle three times while it was under warranty and did not report that the drivers side cooling fan was not working! Now they tell me that the warranty has expired due to time. I took it to an independent shop for repairs. The cooling fans are made by Mahle in Spain. Part number LB498001 manufactured 2/2/2018 10:20 No. 0010481 Part number LB480002 manufactured 6/2/2018 16:48 No. 0010773. The independent shop told me that the fan was drawing too much voltage and melted the resistor. This is the same issue as the recall. How is it that my vehicle is excluded? In my opinion this recall needs to be expanded! https://static.nhtsa.gov/odi/rcl/2019/RCLRPT-19V818-3007.PDF https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-5515.pdf https://static.nhtsa.gov/odi/rcl/2019/RCRIT-19V818-4026.pdf
POWER TRAIN PROBLEM
- Date Of Incident: 2021-07-23
- VIN: 3c6urvjg5je
- Components: POWER TRAIN
- Summary: On June 18/19 Off Highway Van installed their 3 inch lift kit on my promaster 3500. Off Highway Van designs, manufactures and installs the lift kit. One July 23 the front right half axle (cv axle) broke or detached from the engine. The vehicle had been driven less than 2000 miles mostly highway with some city driving and 5 miles of gravel dirt road. The break happened when backing up to get back on the paved road after pulling off. Total vehicle miles is just under 18000. Safety was put at risk by the vehicle's drivetrain becoming no longer functional. I was also unable to get towed until about 4 pm the next day due. If the incident had happened while driving on the highway or at any speed it would have caused an accident. The vehicle has not been inspected. I took pictures of the damage and sent them to Off Highway Van for their evaluation. They claim their modifications did not cause the problem. I do not believe them. I think the traction control light might have come one when the cv axle broke. No other indicator was active. The vehicle was towed to my home and is still there untouched.
ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2021-07-07
- VIN: 3C6TRVCG8JE
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: Cooling fans locked causing smoke from under engine. Artioli Dodge is telling me this is not a warranty or recalled repair
AIR BAGS PROBLEM
- Date Of Incident: 2021-03-15
- VIN: 3C6URVJG8JE
- Components: AIR BAGS
- Summary: RV BATTERY DEAD AFTER BEING STORED. USED RV BUSTER FROM THE HOUSE BATTERY AND STARTED THE VEHICLE. THE AIRBAG LIGHT CAME ON, ON THE DASH, AND STAYED ON.
POWER TRAIN,UNKNOWN OR OTHER,ENGINE PROBLEM
- Date Of Incident: 2019-11-15
- VIN: 3C6TRVAG8JE
- Components: POWER TRAIN,UNKNOWN OR OTHER,ENGINE
- Summary: THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).
ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2019-11-19
- VIN: 3C6TRVCG9JE
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR
POWER TRAIN PROBLEM
- Date Of Incident: 2019-08-24
- Crash: 1
- VIN: 3C6TRVDG5JE
- Components: POWER TRAIN
- Summary: OUR 2018 PROMASTER VAN WAS IDLING IN OUR DRIVEWAY IN PARK, NO EMERGENCY BRAKE ON AS I RAN ACROSS THE FRONT OF IT TO GRAB A SHIRT/PANTS FOR THE CLEANERS. IT WAS HOT AND WANTED THE VAN TO COOL OFF IN AUGUST IN EL DORADO HILLS, CA. THE VAN WHICH WAS POINTING DOWNHILL TOWARDS OUR BACKYARD AND I WAS IN THE HOUSE AND BACK OUT IN 30 SECONDS AND THE VAN MOVED ON ITSELF DOWN THE HILL, THROUGH THE BACKYARD INTO MY NEIGHBORS PROPERTY INTO A OAK TREE. WHEN I GOT DOWN WITH MY NEIGHBOR, A RETIRED POLICEMEN, VERIFIED IT WAS STILL IN PARK. THIS WAS A TOTAL LOSS FOR US AND NEED DODGE TO RESPOND ON HELPING US RECOVER OUR LOSSES.
STRUCTURE PROBLEM
- Date Of Incident: 2020-01-06
- VIN: 3C6TRVAG9JE
- Components: STRUCTURE
- Summary: THE DOOR LATCH SUDDENLY BECAME COMPLETELY DISABLED. THE DOOR WILL NOT LATCH, SHUT PROPERLY, LOCK OR STAY CLOSED.
POWER TRAIN PROBLEM
- Date Of Incident: 2019-05-23
- VIN: ZFBERFBB7J6
- Components: POWER TRAIN
- Summary: TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE GEAR DOWNSHIFTED WITHOUT WARNING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
ENGINE PROBLEM
- Date Of Incident: 2019-04-24
- VIN: 3C6TRVDG9JE
- Components: ENGINE
- Summary: TL* THE CONTACT OWNS A 2018 RAM PROMASTER 2500. WHEN THE VEHICLE WAS STARTED, AN ABNORMAL KNOCKING SOUND WAS HEARD COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO FRANK FLETCHER DODGE CHRYSLER JEEP (LOCATED AT 3314 STADIUM BLVD, JONESBORO, AR 72404, (870)277-2011) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. A SEPARATE OBD SCAN SHOWED THAT THERE WAS A MISFIRE ON CYLINDER NUMBER 2. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. AS A RESULT, THERE WOULD BE A 48 HOUR PERIOD BEFORE A DETERMINATION WOULD BE MADE AS TO WHETHER ADDITIONAL ASSISTANCE WOULD BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2018-12-07
- VIN: ZFBERFBB6J6
- Components: ELECTRICAL SYSTEM
- Summary: TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHILE DRIVING DURING THE DAYTIME, THE CONTACT WAS UNABLE TO VIEW THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO KAHLO CHRYSLER DODGE JEEP RAM (9900 PLEASANT ST, NOBLESVILLE, IN 46060, (317) 773-6363) WHERE IT WAS DETERMINED THAT IT WAS DESIGNED THAT WAY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND AGREED WITH THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 400.
SEATS,VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2018-07-07
- Crash: 1
- VIN: 3C6TRVBGXJE
- Components: SEATS,VISIBILITY/WIPER
- Summary: THIS IS THE THIRD TIME THAT I HAVE SUBMITTED A COMPLAINT FOR THIS VAN. THERE ARE TWO VISIBILITY PROBLEMS THAT MAKE THIS TRUCK UNSAFE TO OPERATE ON THE HIGHWAYS. FIRST, THE WINDSHIELD DOES NOT EXTEND HIGH ENOUGH TO GIVE A FULL VIEW OF THE ROAD. IT IS PARTICULARLY DIFFICULT TO SEE OVERHEAD TRAFFIC LIGHTS. ONE OF MY EMPLOYEES HAD AN ACCIDENT ON JULY 7, 2018 DUE TO THIS VISIBILITY PROBLEM. IN ORDER TO SEE THE ROAD THE DRIVER MUST ASSUME A BENT OVER POSITION WHICH MAKES IS DIFFICULT TO RESPOND TO EMERGENCY SITUATIONS. THE POSITION ALSO CAUSES BACKACHES AND EXTREME DRIVER FATIGUE. THE DEALERSHIP TELLS ME TO JUST ADJUST THE SEAT LOWER. THERE IS NO ADJUSTMENT FOR THE SEAT ON MY MODEL. SECOND, THE VISIBILITY OUT THE DRIVER'S DOOR IS SEVERELY OBSTRUCTED BY A THICK DOOR PANEL AND IMPROPERLY DESIGNED REVIEW MIRROR. I BELIEVE THAT THIS VAN SHOULD BE RECALLED FROM U.S. ROADWAYS. IT IS SO BAD THAT I AM SELLING MINE AFTER A FEW MONTHS OF TAKING POSSESSION OF IT. I WISH THAT I HAD NOT WASTED MY MONEY ON THIS HAZARDOUS PRODUCT. EVEN THOUGH ITS TOO LATE TO HELP ME, PLEASE DO SOMETHING TO PROTECT OTHER OWNERS AND THE PERSONS THEY MAY INJURE.
ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2018-08-15
- VIN: 3C6TRVCG1JE
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: POOR SEAL AT WINDSHIELD ALLOWING WATER TO ENTER INTO ENGINE BAY AND ELECTRICAL. ENGINE DIES OUT WHEN DRIVING WHILE RAINING, HEADLIGHTS BLOW AND NEED TO BE REPLACED. ELECTRICAL PROBLEMS SINCE WATER IS ALWAYS GETTING INTO ENGINE BAY. DEALER SAYS ITS COMMON AND IS NOTHING THEY CAN DO ABOUT IT.
2018 Ram Promaster recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 9 recalls for different components of the 2018 Ram Promaster.
- Manufacturer: Prime-Time Specialty Vehicles
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
- Summary: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
- Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
- Remedy: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.
- Manufacturer: Chrysler (FCA US LLC)
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
- Summary: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.
- Consequence: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.
- Manufacturer: Chrysler (FCA US LLC)
- Components: EQUIPMENT:APPLIANCE:AIR CONDITIONER
- Summary: Chrysler (FCA US LLC) is recalling certain 2015-2018 Ram ProMaster vehicles equipped with 3.0L diesel or 3.6L gasoline engines and air conditioning (A/C). The engine cooling fan may seize which can cause the cooling fan motor to overheat.
- Consequence: An overheated fan motor increases the risk of a fire.
- Remedy: Chrysler will inform owners, and dealers will replace the engine cooling fan module, free of charge. Interim owner notifications informing owners of the safety risk were mailed December 10, 2019. Owners will receive a second notice when the remedy becomes available. The recall began July 7, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB2.
- Manufacturer: Unicell Body Company Inc.
- Components: EQUIPMENT
- Summary: Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
- Consequence: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
- Remedy: Unicell will work with ASA Electronics to notify owners and offer a remedy, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service 1-800-384-4400 or Unicell at 1-716-853-8628.
- Manufacturer: New England Wheels
- Components: SEATS
- Summary: New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
- Manufacturer: Mobility Transportation Services
- Components: SEATS
- Summary: Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats, part numbers 43705, 45467, 48923, and 75719. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: MobilityTrans will notify owners and Freedman Seating dealers will inspect and repair the foldaway seat, free of charge. The recall began May 19, 2019. Owners may contact Mobility Transportation Services customer service at 1-734-453-6452.
- Manufacturer: Prime-Time Specialty Vehicles
- Components: SEATS
- Summary: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2016-2018 Ram ProMaster and Ford Transit vehicles modified to be equipped with Freedman GO-ES Foldaway Seats. When the seat back cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: Prime-Time Specialty Vehicles has notified owners, and Freedman dealers have inspected and repaired the foldaway seats, free of charge. The recall began November 16, 2018. Owners may contact Freedman customer service at 1-800-443-4540 or Prime-Time Specialty Vehicles at 1-574-293-9191.
- Manufacturer: Chrysler (FCA US LLC)
- Components: ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
- Summary: Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
- Consequence: A vehicle stall can increase the risk of a crash.
- Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
- Manufacturer: Chrysler (FCA US LLC)
- Components: AIR BAGS:SIDE/WINDOW
- Summary: Chrysler (FCA US LLC) is recalling certain 2018 Ram ProMaster vehicles. An incorrect rivet may have been used to attach the front door impact sensor which can cause the sensor housing to fracture.
- Consequence: A fractured sensor could affect the deployment of the standard supplemental side airbags during certain side impact crashes, increasing the risk of injury.
- Remedy: Chrysler will notify owners, and dealers will replace both front door impact pressure sensors, securing them with the correct rivets, free of charge. The recall began January 11 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T64.
Additional sources
More sources of information about 2018 Ram Promaster problems:
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