Ford Fusion problems
The Ford Fusion is a mid-size car that was manufactured and marketed by the Ford Motor Company. From the 2006 through 2020 model years, two generations of the Fusion have been produced in gasoline, gas/electric hybrid, and gas/plug-in electric hybrid variants. The Fusion was manufactured at Ford's Hermosillo Stamping and Assembly plant in Sonora, Mexico, alongside the Lincoln MKZ, and formerly the Mercury Milan, both of which share its CD3 platform.
Production on the first Fusions began on August 1, 2005. The Fusion replaced the Mondeo for the Latin American markets—except in Argentina (where the current European Mondeo is available) and in the United States and Canada (where it superseded the then mid-size Taurus and the compact Contour). The Fusion is positioned between the compact Ford Focus and the full-size Ford Taurus. In the Middle East, this model is sold alongside the Mondeo. Versions sold there are available only with the 2.5-liter engine. Unlike in the United States, Canada, and Latin America, no V6 engine is available in that region. The same is true in South Korea, where only the 2.5-liter engines (including those for the hybrid model) are available as of the 2012 model year.
The second generation line-up includes a gasoline engine option, an EcoBoost engine option, a next-generation hybrid model, and a plug-in hybrid version, the Ford Fusion Energi, making the Ford Fusion the first production sedan to offer these four options. Sales of the gasoline-powered and hybrid versions began in the U.S. in October 2012 under the 2013 model. Sales in Europe and Asia as Ford Mondeo began in 2015, along with South Africa, where the Fusion name was used. Deliveries of the Fusion Energi began in the U.S. in February 2013. The entire 2013 Fusion line-up was awarded with the 2013 Green Car of the Year at the 2012 Los Angeles Auto Show. In 2019, the Fusion was the seventh-best selling car in the United States.
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Ford Fusion model years
Common Ford Fusion problems
Based on the complaints from owners of Ford Fusion cars, here are some common problems reported:
- Failed Throttle Body: Owners of Ford Fusion models from 2010 to 2016 have reported problems with the throttle body, causing jerks while driving and engine stalling. Repairing or replacing the throttle body can cost around $1,000 for parts and labor.
- Brake Issues: Fusion models from 2006 to 2010 faced brake problems, requiring extra pressure to stop the car. Some drivers experienced brake failure mid-drive, leading to extended stopping distances. This issue was linked to faults in the ABS Hydraulic Control Unit, necessitating a recall by Ford.
- Engine Oil Leaks: The first vehicles of the second generation of Ford Fusions encountered engine oil leak problems, which posed safety risks due to the potential for fires. Ford issued recalls to address this issue.
- Transmission Problems: Owners reported issues with the automatic transmission of Ford Fusion cars, including harsh or delayed shifting, revving high without shifting, and delayed shifts. Repairs for these transmission problems varied from software upgrades to complete transmission rebuilds.
- Squeaks, Creaks, and Leaks: As the mileage increases, owners tend to experience squeaking noises while driving, creaking over bumps, and transmission oil leaks. These issues can arise around 100,000 miles and may require repairs costing between $100-$250.
- Steering Issues: Steering problems, including power steering malfunctions and steering inefficiency, have been reported by owners. Power steering failures can lead to steering difficulties and safety concerns, with repairs costing an average of around $1,600.
- Swollen Lug Nuts: Some owners reported problems with swollen lug nuts on Ford Fusion cars, which can make it challenging to remove the lug nuts. This issue is a result of Ford's design process and can be inconvenient for owners.
These common problems reported by Ford Fusion owners highlight various mechanical and safety issues that have affected the driving experience and reliability of these vehicles.
What years did Ford Fusion have problems?
Ah, the much-maligned 2009 Ford Fusion. Unfortunately, it joins the “Ford Fusion years to avoid” category alongside its 2006-2007 siblings when it comes to reliability. In fact, it holds the dubious honor of having the worst reliability score of all Fusion models.
Is A Ford Fusion a reliable Car?
Overall, the Ford Fusion is a reliable ride that is fun to drive and own. If you're hunting for a reliable choice from this discontinued vehicle, there are many choices available to make the most of your investment. Whether you have a family to cart around or need a commuter vehicle, the Fusion is worth it.
Does a Ford Fusion have any issues?
We talked earlier about first-year problems, and the refreshed 2010 Fusion is infamous for steering troubles. These are well-known issues. So, 2010 is definitely one of the Ford Fusion years to avoid. Steering problems continued into 2011 and 2012 but to a lesser extent.
What are the cons of a Ford Fusion?
The base engine in the Ford Fusion is solid, but it can be underwhelming. It offers 175 horsepower, but the Fusion struggles to accelerate like competitors. You won't notice it on a commute, but it will become apparent if you want to speed up to pass someone on the highway.
Percentage distribution of complaints by Ford Fusion years
We have researched Ford problems and analysed all the complaints filed against Ford Fusion cars and compiled the top 5 most problematic Ford Fusion model years:
Below you can see the percentage distribution of known problems by Ford Fusion model years.
Distribution of the number of complaints by Ford Fusion years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Ford Fusion car problems categorized by type of issue
After analysing all complaints related to Ford Fusion , it was concluded that the most common issues with these cars are:
- Steering problems
- Air bags problems
- Engine problems
- Power train problems
- Service brakes problems
The graph below shows statistics for all Ford Fusion vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Fusion model years
A total of 779 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Fusion model years
There were a total of 167 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Fusion model years
There were a total of 532 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Fusion model years
There were a total of 8 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 21432 complaints about various vehicle components related to the Ford Fusion . Below are the 25 most recent complaints reported for Ford Fusion vehicles.
Latest 25 complaints
Ford Fusion 2011
- Date Of Incident: 2024-11-21
- Date Complaint: 2024-11-21
- VIN: 3FAHP0JGXBR
- Components: STEERING
- Summary: POWER STEERING ASSISTANCE FAILURE WHILE DRIVING. WARNING LIGHT APPEARED ON DASH AS WELL STATING “POWER ASSIST FAILURE” VEHICLE STEERING BECAME UNMANAGEABLE. WAS DRIVING AT 40 MPH. HAS HAPPENED TWICE.
Ford Fusion 2012
- Date Of Incident: 2024-11-17
- Date Complaint: 2024-11-19
- VIN: 3FAHP0JG1CR
- Components: STEERING
- Summary: The vehicle’s power steering failed on a major roadway with a 17 year old driver at the wheel. This is a defect in the power steering that is known to Ford, the recall was supposedly fixed but it failed again so the fix is also very unsafe. Ford needs to find a way to actually make the steering safe.
Ford Fusion 2010
- Date Of Incident: 2024-11-15
- Date Complaint: 2024-11-18
- VIN: 3FAHP0HA4AR
- Components: STEERING
- Summary: The contact owns a 2010 Ford Fusion. The contact stated while driving at various speeds and attempting to turn the steering wheel to the left or the right and while driving straight, the steering wheel was sticking as if the power steering functionality had failed. The failure occurred mostly after the vehicle had been idle. The contact had to use excessive strength to manipulate the steering wheel until the steering wheel loosened and could be steered as needed. The contact researched and learned that it was a common failure with the steering rack. The dealer was contacted and informed the contact of the cost of replacing the steering rack. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 164,000.
Ford Fusion 2010
- Date Of Incident: 2024-11-11
- Date Complaint: 2024-11-14
- VIN: 3FAHP0HG8AR
- Components: STEERING
- Summary: The contact owns a 2010 Ford Fusion. While the contact’s wife was driving approximately 30 MPH, the steering wheel was not responding to the steering adjustments to the left or the right. The contact’s stated that the "Power Steering Fault" warning light was illuminated. The contact’s wife stopped, and turned off and restarted the vehicle. The contact stated that the power steering functionality then resumed normal functionality. The contact stated that failure had reoccurred. The contact stated that the vehicle had not been taken to a dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 218,000.
Ford Fusion 2010
- Date Of Incident: 2023-07-01
- Date Complaint: 2024-11-14
- VIN: 3FAHP0HA7AR
- Components: STEERING
- Summary: The contact owns a 2010 Ford Fusion. The contact stated that upon starting the vehicle, the "Power Steering Assist Fault" message was displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that there were no recalls on the vehicle. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 140,000.
Ford Fusion 2010
- Date Of Incident: 2024-11-07
- Date Complaint: 2024-11-13
- VIN: 3FAHP0JAXAR
- Components: SERVICE BRAKES
- Summary: Brake pedal goes all the way to the floor. Very soft. Needs new abs module but this vin is not affected by the recall. Should be included. I have another 2010 fusion that had the same issue and ford fixed it with the recall. Recall needs to be expanded
Ford Fusion 2011
- Date Of Incident: 2024-11-12
- Date Complaint: 2024-11-13
- VIN: 3FADP0L34BR
- Components: STEERING
- Summary: Son was driving the car home from soccer. Red "Service Power Steering" message illuminated as well as the two yellow TCS lights. Steering became more difficult. Upon restart of vehicle, steering is impossible.
Ford Fusion 2010
- Date Of Incident: 2024-01-24
- Date Complaint: 2024-11-11
- VIN: 3FAHP0JG9AR
- Components: SERVICE BRAKES
- Summary: As I was driving the vehicle, my ABS and all other brake service lights came on. I stopped driving the car except to take it to the dealership to be assessed and repaired. I had to have a new HCU and ABS module installed as well as brake fluid flush. After driving it off the lot I realized I had to push the brakes all the way to floor and it was still slow to stop. I took it back to the dealership and they bled the brakes again. It still doesn't brake as well as it did before incident. I had these repairs performed in Jan 2024 and recently found out that in April 2021 there was a recall for this same exact problem. I was never notified by mail as I usually am for recalls. I paid for these repairs out of pocket and believe this should have been covered under the recall from 2021. I feel this could've turned out much worse if I had continued driving the car. I would like this to be further investigated as to whether this falls under the recall.
Ford Fusion 2010
- Date Of Incident: 2024-10-25
- Date Complaint: 2024-11-01
- VIN: 3FAHP0HA5AR
- Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: The throttle body failed. It is not available for inspection because it was replaced. While driving on a high-speed road, the engine felt like it shuddered, and the car lost engine power and would no longer accelerate. At the same time, the light shaped like a wrench came on. Our safety was therefore put at risk because we could now barely accelerate, and could easily have been rear-ended. The problem was confirmed and repaired by an independent service center. After doing the repair, the service center informed us that there was a Ford Customer Satisfaction Service Bulletin (13NO3) for this problem. We called Ford about this bulletin and were told that the Bulletin was limited to ten years or 150,000 miles, whichever came first. Even though our car is over ten years old, it only has 87,000 miles on it.
Ford Fusion 2011
- Date Of Incident: 2024-10-11
- Date Complaint: 2024-10-26
- VIN: 3FAHP0HA8BR
- Components: STEERING
- Summary: i HAVE A POWER STEERING ASSIST FAULT THAT WON'T CLEAR UP AND WANTED TO KNOW IF THERE WAS A RECALL REGARING THIS ISSUE
Ford Fusion 2016
- Date Of Incident: 2024-10-20
- Date Complaint: 2024-10-25
- VIN: 3FA6P0H75GR
- Components: EXTERIOR LIGHTING,SERVICE BRAKES
- Summary: The contact owns a 2016 Ford Fusion. The contact stated that the exterior brake lights remained on after turning off the vehicle. The vehicle was taken to the dealer, where the contact was informed that the vehicle was not covered under Ford Campaign Number: 22S02. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Ford Fusion 2015
- Date Of Incident: 2023-03-25
- Date Complaint: 2024-10-25
- VIN: 3FA6P0HD3FR
- Components: ENGINE
- Summary: The contact owns a 2015 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle over heated and the engine temperature warning light illuminated. The vehicle was driven to the shoulder of the road. The contact stated that the vehicle lost motive power, the engine over heating warning light continued to illuminate. The contact stated that the engine shut off and did not restart. The vehicle was towed to the contact's residence. The vehicle was towed to an independent mechanic where it was diagnosed with a failed engine due to coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 180,000.
Ford Fusion 2018
- Date Of Incident: 2023-01-25
- Date Complaint: 2024-10-25
- VIN: 3FA6P0HD7JR
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: The contact owns a 2018 Ford Fusion. The contact stated while driving at approximately 30 MPH, the "Engine Overheated Idle Engine" message was displayed on the instrumental panel. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine needed to replaced. The vehicle was repaired, however the failure still occurred. The vehicle was taken back to the dealer where it was once again diagnosed the the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Ford Fusion 2009
- Date Of Incident: 2020-01-01
- Date Complaint: 2024-10-25
- VIN: 3FAHP07Z19R
- Components: SERVICE BRAKES, HYDRAULIC,AIR BAGS
- Summary: The contact owns a 2009 Ford Fusion. The contact stated that while driving at 35-45 MPH, the brake pedal was applied, but it was slow to respond. The check brakes system message was displayed. The ABS warning light was illuminated. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic), NHTSA Campaign Number: 21V158000 (Air Bags). However, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer completed the airbag recall, diagnosed the vehicle, and determined that the brake module and HECU module were corroded. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, but no additional assistance was provided. Parts distribution disconnect. The failure mileage was approximately 96,970.
Ford Fusion 2011
- Date Of Incident: 2024-10-11
- Date Complaint: 2024-10-24
- VIN: 3FAHP0HG8BR
- Components: STEERING,POWER TRAIN,AIR BAGS
- Summary: The contact owns a 2011 Ford Fusion. The contact stated that the air bag warning light was illuminated. The contact related the failure to NHTSA Campaign Number: 19V001000 (Air Bags). The contact stated while driving at an undisclosed speed and making a turn, the vehicle lost power steering functionality. The contact was able to drive to the residence by using manual strength to steer the vehicle. Additionally, the contact stated that while driving at various speeds, the transmission was slipping. The transmission warning light was illuminated. The contact also stated that the doors and the windows had failed to operate as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 162,000.
Latest 5 recalls Ford Fusion
The National Highway Traffic Safety Administration (NHTSA) has issued 118 recalls for different components of the Ford Fusion.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ford Fusion 2016
- Report Received Date: 2023-11-17
- Manufacturer: Ford Motor Company
- Components: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
- Summary: Ford Motor Company (Ford) is recalling certain 2015 Fiesta, 2016 Fusion, and 2016 Lincoln MKZ vehicles sold, or ever registered in Alabama, Arkansas, Arizona, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, New Mexico, Nevada, Oklahoma, Oregon, South Carolina, Texas, Utah, Washington, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. A component inside the door latches may break, which can make it difficult to latch or possibly allow the doors to open while driving.
- Consequence: Vehicle doors opening unexpectedly while driving can increase the risk of a crash or injury.
- Remedy: Dealers will inspect the door latch date codes and if necessary, replace all four side door latches, free of charge. Owner notification letters were mailed December 20, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S15. This recall is an expansion of NHTSA recall number 20V-177.
- Model: Ford Fusion 2020
- Report Received Date: 2023-06-23
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
- Consequence: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
- Remedy: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Interim letters notifying owners of the safety risk were mailed June 21, 2024. Second letters will be sent once the remedy is available, anticipates part availability on 2nd quarter 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
- Model: Ford Fusion 2019
- Report Received Date: 2023-06-23
- Manufacturer: Ford Motor Company
- Components: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
- Summary: Ford Motor Company (Ford) is recalling certain 2019-2020 Fusion PHEV vehicles. The battery energy control module (BECM) may become damaged due to excessive voltage and current flow.
- Consequence: A damaged BECM can result in a loss of drive power or fire, increasing the risk of a crash or injury.
- Remedy: Owners are advised not to charge their vehicles until the remedy is completed. Dealers will replace the battery and update the BECM software for free, or Ford will repurchase the vehicle. If your vehicle is currently operating normally, Ford has authorized dealers to replace the fuse block and a software update as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). As an alternative remedy, Ford is offering a vehicle refund. Please see Ford's owner notification letter or contact Ford for full details. Interim letters notifying owners of the safety risk were mailed June 21, 2024. Second letters will be sent once the remedy is available, anticipates part availability on 2nd quarter 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S33.
- Model: Ford Fusion 2017
- Report Received Date: 2023-03-10
- Manufacturer: Ford Motor Company
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
- Consequence: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
- Remedy: Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
- Model: Ford Fusion 2018
- Report Received Date: 2023-03-10
- Manufacturer: Ford Motor Company
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
- Summary: Ford Motor Company (Ford) is recalling certain 2013-2018 Fusion and Lincoln MKZ vehicles. The front brake hoses may rupture and leak brake fluid.
- Consequence: A brake fluid leak will increase brake pedal travel and extend the distance needed to stop the vehicle, increasing the risk of a crash.
- Remedy: Dealers will replace the front brake hoses, free of charge. Owner notification letters were mailed June 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S12.
Latest negative Ford Fusion car reviews
Latest positive Ford Fusion car reviews
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Vehicle year: 2012
I replaced my aging and heavy Chrysler Pacifica with this Fusion, which I knew shares its engine and platform with the Mazda 6. Hondas and Toyotas were too expensive to buy used, so this was a great option for me. I drive about 35,000 miles a year, so buying a brand new car was out of the question. The four cylinder engine is surprisingly powerful and smooth, and while it may not win any drag races, the six-speed transmission always seems to find the right gear for the situation. The seats are a little hard on the bottom cushion, but they are supportive. The interior has a little too much black plastic, but it fits together well, and all the controls have a nice solid tactile feel to them. The leather seems to be of the 'harder' variety, which means it should be durable as well.
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Vehicle year: 2010
Last week, we had our 2010 Fusion (37K miles) serviced for a throttle bottle issue. Our mechanic friend, who works for a Lexus dealer, was unable to diagnose or replicate the issue. However, we were pleased to learn that there is a brand new warranty extension program that covers this repair when we took it to a Ford dealer. This is great news as we were told it would have been a $700 repair. Hopefully, this information will be helpful to someone!
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Vehicle year: 2006
Hi there! I hope you're doing well. I just wanted to say that I really enjoyed reading about your experience with the 2006 SE Fusion. It sounds like you made a great choice! I totally understand the importance of finding a car that fits within your budget, and it's great to hear that the Fusion was able to meet your needs. It's also awesome that you've been able to take it on some long road trips and have found it to be comfortable. And getting an average of 25 MPG is definitely a plus! Overall, it sounds like you're really happy with your purchase, and I'm happy for you!
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Vehicle year: 2006
I'm not usually a fan of American cars, but the Fusion changed my mind. After driving it, I immediately leased one. It handles and performs like the Taurus SHO, and gets around 30 MPG. Plus, the trunk is so spacious I could camp out in it! And to top it off, the seats are incredibly comfortable. Toyota still has some catching up to do in that department!
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Vehicle year: 2007
I purchased this car brand new in September of 2007 and absolutely loved it from the moment I drove it off the lot. Unfortunately, I experienced some issues when it reached around 34,000 miles. While it was inconvenient to have it break down on the side of the road, the dealership was able to provide me with a rental car while they fixed the issue. Although the repair cost me $240, I was grateful to receive a reimbursement of $60 from Ford. Recently, I had to have the transmission rebuilt, which took three weeks, but the dealership was kind enough to provide me with a loaner car during that time. While I did experience another breakdown last week, I am confident that the dealership will be able to fix the issue and get me back on the road soon. Thank you for your understanding.
Are you having problems with your Ford Fusion?
Chaz Keeling 2025-07-29
Vehicle year: 2007
I bought my 2007 Ford Fusion SE in October 2007, but unfortunately, it turned out to be a lemon. Within the first year, I had a major problem and Hixon Ford in Monroe, Louisiana gave me a new battery, but unfortunately, that didn't solve the problem. Despite the change in management, my issue remained unresolved and I had to bear the out-of-pocket expenses. After consulting with our mechanic friend, we found out that there were many complaints about Ford Fusions. I submitted a Lemon Law complaint, contacted Ford Motor Company Corporate Office and NHTSA (National Highway Traffic Safety Administration). After seven years, Hixon Ford finally reached out to me, but unfortunately, it was too late to replace my car. However, they did apologize for the inconvenience and expenses I had to bear. Ms. Debbie assured me that if I were to purchase another car from them, they would take better care of me. Although I had to replace many parts, I decided to keep my car.
Francisco Armstrong 2025-07-29
Vehicle year: 2015
I purchased a 2015 Ford Fusion SE in February and unfortunately, there seems to be a design flaw that has been present since 2013. Despite my attempts to have the issue resolved, Ford has not been willing to fix the heated seats that turn on unexpectedly. In fact, Ford issued a bulletin in April of 2015 instructing their dealers not to perform any repairs. I believe that it would be beneficial for the Government Safety Board to become involved in this matter. It is disappointing that Ford has not been more responsive to my concerns and I have had difficulty getting in touch with them. I would advise against purchasing a car from Vista Ford in Woodland Hills, as they have not been helpful in resolving this issue with Ford. Overall, my experience with Ford has been frustrating and I hope that they will take steps to address this issue in the future.
Grover Wolff 2025-07-23
Vehicle year: 2010
Hi there! I hope you're doing well. I wanted to share my experience with my 2010 Fusion SEL. When I first got it with only 22k miles, I was really excited about it. However, I did run into some issues with the transmission flares. The first time I took it in under warranty, it took a bit longer than expected because the part was on back order. The second time, it was in the shop for 13 days. I also had to replace the rear brakes at 40k because they were in pretty bad shape. Additionally, I had to replace the front tires twice because one tire wore unevenly and wouldn't pass inspection. Despite these issues, I was able to sell it back to the dealership for more than I owed and I'm now a happy owner of a 2012 Malibu. While I won't be owning a Ford again, I'm glad I was able to find a car that suits me better. Take care!
Mallory Hoeger 2025-07-18
Vehicle year: 2017
Hello! Thank you for considering this car. I wanted to share my experience with you. I have noticed that there is a battery drain issue with this car that Ford has yet to address. Unfortunately, this has caused some inconvenience for me and other drivers. However, I must say that this car is really fun to drive and has great technology. It's especially great in the winter with AWD and winter tires. The only downside is that the MPG is not as good as my previous car. I hope this information helps you make an informed decision. Thank you!
Dean Watsica 2025-07-17
Vehicle year: 2010
We really appreciated the sync system and the styling, which is why we decided to purchase it. However, we did notice that the 4-cylinder engine was a bit under-powered. If we had the chance to do it again, we might consider upgrading to the V6, but we're still happy with our choice. While we have had some issues with the build quality, we're confident that these can be resolved. We initially chose the Fusion over the Camry due to its high ratings, and we still believe that it has many great features. Although we've had to make a few trips to the service department, we're hopeful that these issues will be resolved soon. We're committed to making this car work for us, and we're confident that it will continue to meet our needs. Thank you for your understanding.