2021 Chrysler Pacifica hybrid problems
The Chrysler Pacifica is a minivan produced by the Chrysler division of Stellantis. It is unrelated to the discontinued crossover and concept vehicles by the same name and replaced the Chrysler Town & Country for the 2017 model year. It is positioned as the higher-end Chrysler minivan, above the Dodge Grand Caravan until 2020 and above the Chrysler Voyager (rebadged as the Chrysler Grand Caravan in Canada) since 2020.
The minivan is produced with two powertrains, a 3.6 L gasoline-powered engine and a plug-in hybrid. The plug-in hybrid version has a 16-kWh lithium-ion battery that can propel the car up to 33 mi (53 km) on electric power alone. The gasoline-only version of the Pacifica minivan went on sale in mid-2016, while the plug-in hybrid version became available in early 2017.
History
Development
In June 2013, it was reported that Chrysler was preparing to produce a new generation of its Town & Country minivan at the Windsor Assembly Plant, with production set to begin in 2015 and a release for the 2017 model year. An industry analyst reported that the new version would possibly be a crossover utility vehicle in the vein of the Pacifica.
In 2015, FCA CEO Sergio Marchionne announced that it would invest $2 billion in developing a new minivan, and overhauling the Windsor Assembly Plant to facilitate its production. A company issued plan of future vehicles revealed that a new Town & Country would begin production in February 2016 for the 2017 model year, and that the final-generation Dodge Grand Caravan would be maintained in parallel with the new Town & Country as a lower-cost option during the 2017 model year, after which it will be discontinued. Marchionne has been against "duplicate investments" in product development—a strategy reflected by his reduction of badge-engineering between FCA US's domestic marques.
On November 3, 2015, FCA filed to have its trademark registration on the Pacifica brand renewed; FCA's Head of Passenger Car Brands Timothy Kuniskis denied that this was related to any new products and that it was standard industry practice to continue renewing its trademarks because "you don't want to lose names. Establishing new names is expensive."
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Common 2021 Chrysler Pacifica hybrid problems
The Chrysler Pacifica Hybrid, introduced in 2017, has faced several significant recalls and issues that have affected its reliability and safety. One major problem is related to the battery management system, which could lead to overcharging and overheating of the battery cells. This issue has been attributed to corrosion affecting the rear isolator posts of the 12-bolt battery in the 2022 recall, which includes 2017-2018 Chrysler Pacifica Hybrid minivans manufactured between August 12, 2016, and August 7, 2018.
Another problem affecting the 2017-2023 Chrysler Pacifica Hybrid vehicles is a defective wiring connector inside the vehicle's transmission. This issue can cause the vehicle to stall out or the engine to shut off, increasing the risk of accidents and injuries. The transmission wiring connector can short-circuit, and Stellantis, the parent company of Chrysler, has not yet provided a date for the recall repair.
The 2023 recall also includes a power inverter software update and a potential update to the software of the battery pack control module. However, the specific details of the software updates have not been disclosed.
In addition to these problems, the Chrysler Pacifica Hybrid has also experienced issues with its steering, transmission, and suspension. Some owners have reported the need to replace the nine-speed automatic gearbox, which can start to run jerky and dry before finally breaking down. The Pacifica is also not immune to electronic glitches, including problems with the sliding doors, which can open or close unexpectedly.
The recalls and issues affecting the Chrysler Pacifica Hybrid have been a source of frustration for many owners, who have reported experiencing problems with their vehicles shortly after purchase. Some owners have reported the need for major repairs after only a few hundred miles of driving, and others have reported issues with the vehicle's software that make it inoperable. The 2021 model, in particular, has faced criticism for its reliability, with some owners reporting problems with the vehicle's transmission dial and random start-up issues.
In summary, the Chrysler Pacifica Hybrid has faced several significant recalls and issues that have affected its reliability and safety. These problems include issues with the battery management system, transmission wiring connector, steering, transmission, and suspension, as well as electronic glitches. The 2021 model, in particular, has faced criticism for its reliability, with some owners reporting major repairs after only a few hundred miles of driving.
What is the problem with the Chrysler Pacifica Hybrid engine?
What causes the 2023 Chrysler Pacifica Hybrid problem? The issue related to the 2023 Pacifica Hybrid recall is caused by a defective wiring connector inside of the vehicle's transmission. The transmission wiring connector can short-circuit, causing the vehicle to stall out or the engine to shut off.
Does the 2021 Pacifica have transmission problems?
If you don't routinely and regularly change your fluids at least every 30,000 miles or so, you may find that your 2021 Chrysler Pacifica transmission will rapidly slip.
How reliable are Chrysler Pacifica Hybrid?
Quality and Reliability 67.0/100
The 2024 Pacifica Hybrid has a predicted reliability score of 71 out of 100. A J.D. Power predicted reliability score of 91-100 is considered the Best, 81-90 is Great, 70-80 is Average and 0-69 is Fair and considered below average.
How reliable is the 2021 Chrysler Pacifica PHEV?
How Reliable Is the 2021 Chrysler Pacifica Hybrid? The 2021 Chrysler Pacifica Hybrid has a predicted reliability score of 63 out of 100.
How reliable is the 2021 Chrysler Pacifica Hybrid?
The 2021 Chrysler Pacifica Hybrid has a predicted reliability score of 63 out of 100. A J.D. Power predicted reliability score of 91-100 is considered the Best, 81-90 is Great, 70-80 is Average and 0-69 is Fair and considered below average.
What is the problem with the Chrysler Pacifica Hybrid engine?
What causes the 2023 Chrysler Pacifica Hybrid problem? The issue related to the 2023 Pacifica Hybrid recall is caused by a defective wiring connector inside of the vehicle's transmission. The transmission wiring connector can short-circuit, causing the vehicle to stall out or the engine to shut off.
Does the 2021 Pacifica have transmission problems?
If you don't routinely and regularly change your fluids at least every 30,000 miles or so, you may find that your 2021 Chrysler Pacifica transmission will rapidly slip.
What is the most common problem with the Chrysler Pacifica?
The 2021 Chrysler Pacifica has 327 problems & defects reported by Pacifica owners. The worst complaints are accessories - interior, electrical, and drivetrain problems.
2021 Chrysler Pacifica hybrid car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Chrysler Pacifica hybrid problems, we found that the most common problems with these 2023 model year vehicles are:
- Electrical system problems
- Hybrid propulsion system problems
- Engine problems
- Back over prevention problems
- Power train problems
The graph below shows statistics for all 2021 Chrysler Pacifica hybrid vehicle components and the number of complaints received.
2021 Chrysler Pacifica hybrid complaints
The NHTSA has received 18 complaints about various vehicle components related to the 2021 Chrysler Pacifica hybrid.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2024-10-07
- VIN: 2C4RC1S72MR
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ENGINE,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2024-10-01
- VIN: 2C4RC1S7XMR
- Components: ENGINE,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 60 MPH, the check engine warning light illuminated. The vehicle was diagnosed, and it was determined that the battery had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM). The manufacturer was not notified of the failure. The failure mileage was 30,000.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2024-08-01
- VIN: 2C4RC1L76MR
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ENGINE PROBLEM
- Date Of Incident: 2023-05-16
- VIN: 2C4RC1S74MR
- Components: ENGINE
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH on the freeway, the vehicle lost power and stalled. After several minutes, the vehicle restarted. The “Service Engine - Stop Soon” message was displayed. The vehicle had previously been taken to the local dealer, Huntington Beach Chrysler Dodge Jeep (16701 Beach Blvd., Huntington Beach, CA 92647), where the computer was programmed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 60,682.
POWER TRAIN,ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2024-01-12
- VIN: 2C4RC1L77MR
- Components: POWER TRAIN,ELECTRICAL SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off while depressing the Push to Start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2023-12-09
- VIN: 2C4RC1S71MR
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 35 MPH, the vehicle stalled. The vehicle was pulled over to the side of the roadway. The vehicle was restarted but failed to accelerate as intended. The contact stated that the vehicle was not able to exceed 3 MPH. The vehicle stalled three additional times. The vehicle was restarted each time. The check engine and reduced power warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the APIM module needed to be replaced. The vehicle was not repaired. The dealer notified the manufacturer of the failure and was asked to perform more tests. The manufacturer declined to approve the repairs on the vehicle. The failure mileage was 53,000.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-04-15
- VIN: 2C4RC1S71MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle inadvertently lost motive power before stalling. The contact was able to safely coast to the shoulder of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality. The service battery system warning light was illuminated. The vehicle was taken to the dealer, who related the failure to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) but the VIN was not included. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 46,000.
POWER TRAIN PROBLEM
- Date Of Incident: 2023-05-16
- VIN: 2C4RC1S74MR
- Components: POWER TRAIN
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while entering a parking lot, the vehicle lost motive power and stalled with the check engine warning light illuminated. Additionally, the message to shift to park and turn off vehicle was displayed. After several attempts to restart the vehicle, the contact was able to restart the vehicle. The vehicle was taken to a dealer to be diagnosed, but no failure was found. The manufacturer was contacted, and a case was filed. The failure mileage was 35,194.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-03-11
- VIN: 2C4RC1L71MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that he attempted to use the key fob to unlock the doors, but the doors failed to unlock. The contact stated that he was able to use the key to manually unlock the doors. The contact stated that after starting the vehicle, the vehicle lost motive power. The contact was able to jumpstart the vehicle and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that upon having the vehicle inspected, the check engine warning light illuminated, and the contact was provided a notice of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken to back the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer and advised to speak with the dealer. The failure mileage was approximately 12,000.
ELECTRICAL SYSTEM,ENGINE,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-02-18
- VIN: 2C4RC1S70MR
- Components: ELECTRICAL SYSTEM,ENGINE,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The failure mileage was approximately 15,000.
ELECTRICAL SYSTEM,ENGINE,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-01-23
- VIN: 2C4RC1S71MR
- Components: ELECTRICAL SYSTEM,ENGINE,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to switch to the electrical system at initial start-up intermittently, and instead used fuel. The sensor to detect the temperature and cooling for the battery failed and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 31,000. VIN tool confirms parts not available. The consumer stated certain things are incorrect and not related to the safety complaint. This was a separate incident and was repaired. The complaint involving the part for 23V-010 recall was not available. However when the dealer was called the recall could be repaired by computer software input and was repaired on 03/14/23.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-03-02
- VIN: 2C4RC1R72MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification from Carfax of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, the vehicle lost motive power with the Service Charging System and Shift to Park messages displayed. The check engine warning light was illuminated. The vehicle coasted onto the shoulder of the roadway; however, the vehicle failed to restart when the Auto Start/Stop button was depressed, and the brake pedal was depressed. The contact was able to restart the vehicle after releasing the brake pedal while the Auto Start/Stop button was depressed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the error codes were reset. The dealer determined that the failure was related to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 34,374. VIN tool confirms parts not available.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-02-03
- VIN: 2C4RC1L77MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that the dealer checked the computer module and found that it was already updated. They are still concerned about the fact that the manufacturer has not informed them whether or not the vehicle is safe to drive.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-02-05
- VIN: 2C4RC1L7XMR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the check engine warning light illuminated. The contact then stated that the front panel electrically started to malfunction, and the vehicle intermittently hesitated then stalled. The dealer was notified of the failure however, the contact was informed that he was unable to schedule an appointment until the end of March 2023. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, the contact stated that the call was disconnected. The failure mileage was approximately 6,100. VIN tool confirms parts not available.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-01-26
- VIN: 2C4RC1L72MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2022-11-01
- VIN: 2C4RC1L70MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road. The contact stated that the transmission was shifting out of neutral(N) to park(P) independently. The contact stated she was able to restart the vehicle and drove to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but experienced the failure for a second time on January 26, 2023. The contact stated that the check engine warning light was illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact that the vehicle was included in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery system and the entertainment system to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 25,886. VIN tool confirms parts not available.
ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2023-01-17
- VIN: 2C4RC1L75MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
ENGINE PROBLEM
- Date Of Incident: 2022-11-22
- VIN: 2C4RC1S7XMR
- Components: ENGINE
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at slower speeds, the service charging station light illuminated, and the vehicle stalled. The contact stated that after waiting for 10 to 15 minutes, he was able to restart the vehicle. The contact also stated that the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it had not yet been diagnosed. The vehicle was not repaired. the manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
2021 Chrysler Pacifica hybrid recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 1 recalls for different components of the 2021 Chrysler Pacifica hybrid.
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: HYBRID PROPULSION SYSTEM
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence: A vehicle fire increases the risk of injury.
- Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Additional sources
More sources of information about 2021 Chrysler Pacifica hybrid problems:
If you have a 2021 or 2022, Have you had any issues? : r ...
Dec 16, 2022 ... Hybrid with Issues. 44. Hybrid no Issues ... 21 hybrid limited; battery pack heater failure left ... Chrysler Pacifica Mini-Van. 3.5K Members. 6 ...
2021 Chrysler Pacifica Hybrid Reliability - Consumer Reports
What Owners Say ... "The battery warmer stopped working 7 months into ownership. Was not replaced for 5 months due to parts shortage and supply chain issues.
2021 Pacifica plug-in hybrid, total transmission failure, car is not ...
Mar 23, 2023 ... If my vehicle did this, I would probably pull the transmission and just fix it myself since the root cause of the problems are known. 2017 ...
2021 Chrysler Pacifica Reliability - Consumer Reports
Owner Reported Trouble Spots · In-car Electronics · Engine Electrical · Transmission Major · Exhaust · Engine Major · Transmission Minor · Fuel System/Emissions.
Common problems with 2021+ Pacifica? New to Forum | 2017+ ...
Mar 13, 2024 ... The 2021 Chrysler Pacifica has 327 problems & defects reported by Pacifica owners. The worst complaints are accessories - interior, electrical, ...
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