Chrysler Pacifica hybrid problems

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The Chrysler Pacifica is a minivan produced by the Chrysler division of Stellantis. It is unrelated to the discontinued crossover and concept vehicles by the same name and replaced the Chrysler Town & Country for the 2017 model year. It is positioned as the higher-end Chrysler minivan, above the Dodge Grand Caravan until 2020 and above the Chrysler Voyager (rebadged as the Chrysler Grand Caravan in Canada) since 2020.

The minivan is produced with two powertrains, a 3.6 L gasoline-powered engine and a plug-in hybrid. The plug-in hybrid version has a 16-kWh lithium-ion battery that can propel the car up to 33 mi (53 km) on electric power alone. The gasoline-only version of the Pacifica minivan went on sale in mid-2016, while the plug-in hybrid version became available in early 2017.

History

Development

In June 2013, it was reported that Chrysler was preparing to produce a new generation of its Town & Country minivan at the Windsor Assembly Plant, with production set to begin in 2015 and a release for the 2017 model year. An industry analyst reported that the new version would possibly be a crossover utility vehicle in the vein of the Pacifica.

In 2015, FCA CEO Sergio Marchionne announced that it would invest $2 billion in developing a new minivan, and overhauling the Windsor Assembly Plant to facilitate its production. A company issued plan of future vehicles revealed that a new Town & Country would begin production in February 2016 for the 2017 model year, and that the final-generation Dodge Grand Caravan would be maintained in parallel with the new Town & Country as a lower-cost option during the 2017 model year, after which it will be discontinued. Marchionne has been against "duplicate investments" in product development—a strategy reflected by his reduction of badge-engineering between FCA US's domestic marques.

On November 3, 2015, FCA filed to have its trademark registration on the Pacifica brand renewed; FCA's Head of Passenger Car Brands Timothy Kuniskis denied that this was related to any new products and that it was standard industry practice to continue renewing its trademarks because "you don't want to lose names. Establishing new names is expensive."

photo of Chrysler Pacifica hybrid car production

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Chrysler Pacifica hybrid model years

chrysler pacifica hybrid 2022 photo
Pacifica hybrid 2022
Chrysler

11

0

0

  • 5
  • 4
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  • 2
  • 1
chrysler pacifica hybrid 2021 photo
Pacifica hybrid 2021
Chrysler

18

1

0

  • 5
  • 4
  • 3
  • 2
  • 1
chrysler pacifica hybrid 2020 photo
Pacifica hybrid 2020
Chrysler

6

2

0

  • 5
  • 4
  • 3
  • 2
  • 1
chrysler pacifica hybrid 2019 photo
Pacifica hybrid 2019
Chrysler

0

2

22

3.5
  • 5
  • 4
  • 3
  • 2
  • 1
chrysler pacifica hybrid 2018 photo
Pacifica hybrid 2018
Chrysler

0

6

16

3.6
  • 5
  • 4
  • 3
  • 2
  • 1
chrysler pacifica hybrid 2017 photo
Pacifica hybrid 2017
Chrysler

0

6

3

4
  • 5
  • 4
  • 3
  • 2
  • 1

Common Chrysler Pacifica hybrid problems

Based on the complaints from owners of the Chrysler Pacifica Hybrid, several common problems have been reported:

  1. Transmission Issues:
    • Owners have experienced problems with the nine-speed automatic transmission, including jerking, failure to shift gears, and abrupt gear shifts. Some have even faced complete transmission failures, leading to the car being stuck in park with jammed brakes.
    • The transmission can exhibit erratic behavior on steep hills, causing it to select incorrect gears, and issues can arise when using adaptive cruise control, resulting in alarming noises and potential failures.
  2. Battery and Charging Problems:
    • Concerns have been raised regarding the battery pack and hybrid system of the Pacifica Hybrid. Owners have reported issues with the lithium-ion battery, engine stalling due to battery failures, and charging system malfunctions.
    • The 2024 Pacifica Hybrid, similar to its predecessors, has faced complaints about battery performance, with some owners experiencing unexpected shutdowns due to faults in the hybrid battery.
  3. Electrical Glitches:
    • The Pacifica Hybrid has been prone to electronic glitches, affecting various components like the on-board display, rearview camera, and even the sliding doors, which can open or close unexpectedly.
    • Recalls have been issued for wiring connector problems inside the transmission, leading to power loss and engine shutdowns, with concerns about the effectiveness of the recall repairs in preventing these issues.
  4. Safety Concerns:
    • Safety issues have been reported, such as brakes catching fire, stereo malfunctions, sagging doors, and unexpected incidents like the ceiling vent falling out and rear hatch slamming shut.
    • Some owners have faced significant safety risks, like brake fires, which have led to legal actions against Chrysler due to the lack of response and resolution to these critical safety concerns.

These problems highlight a range of issues faced by owners of the Chrysler Pacifica Hybrid, encompassing transmission failures, battery and charging system malfunctions, electrical glitches, and safety hazards. The recurring nature of these complaints underscores the need for thorough investigations and effective solutions to address these persistent issues in the Pacifica Hybrid models.

Chrysler Pacifica hybrid

What is the problem with the Chrysler Pacifica Plug-In Hybrid?

The recall by Fiat Chrysler Automobiles, now part of Stellantis, was for 2017 and 2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between Aug. 12, 2016, and Aug. 7, 2018. The recall addressed fires that may originate in the high-voltage battery pack assembly while the vehicle is off and plugged in.

What is the lawsuit against the Chrysler Pacifica Hybrid?

According to the class action lawsuit, FC USA LLC placed unsolicited robocalls to consumers regarding its Chrysler Pacifica Hybrid minivans. The class action lawsuit plaintiffs claim these calls violated the Telephone Consumer Protection Act (TCPA).

How long will a Chrysler Pacifica hybrid battery last?

between 3 to 5 years

Your 2021 Chrysler Pacifica Hybrid battery will generally last between 3 to 5 years, but that can differ heavily depending on weather conditions battery size, type of battery, and driving habits. Even still, just because your battery isn't completely dead, doesn't mean it's operating accurately.

Is a Pacifica Hybrid a good vehicle?

In addition to being space efficient, a minivan should also be fuel efficient. The Pacifica Limited we tested delivered an impressive 31 mpg on our 75-mph highway fuel-economy route. According to the EPA, the Pacifica Hybrid can travel up to 33 miles on electric power and is rated at 84 MPGe combined.

Percentage distribution of complaints by Chrysler Pacifica hybrid years

We have researched Chrysler problems and analysed all the complaints filed against Chrysler Pacifica hybrid cars and compiled the top 5 most problematic Chrysler Pacifica hybrid model years:

Below you can see the percentage distribution of known problems by Chrysler Pacifica hybrid model years.

Distribution of the number of complaints by Chrysler Pacifica hybrid years

We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:

Chrysler Pacifica hybrid car problems categorized by type of issue

After analysing all complaints related to Chrysler Pacifica hybrid , it was concluded that the most common issues with these cars are:

  • Electrical system problems
  • Hybrid propulsion system problems
  • Engine problems
  • Power train problems
  • Back over prevention problems

The graph below shows statistics for all Chrysler Pacifica hybrid vehicle components and the number of complaints received.

Distribution of the number of complaints where the accident occurred by Pacifica hybrid model years

A total of 1 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.

The NHTSA has received 35 complaints about various vehicle components related to the Chrysler Pacifica hybrid . Below are the 25 most recent complaints reported for Chrysler Pacifica hybrid vehicles.

Latest 25 complaints

Chrysler Pacifica hybrid 2022
  • Date Of Incident: 2024-10-07
  • Date Complaint: 2024-10-22
  • VIN: 2C4RC1L74NR
  • Components: POWER TRAIN
  • Summary: The contact rented 2022 Chrysler Pacifica Hybrid. The contact stated that while her son was driving 75 MPH, the vehicle lost motive power and the vehicle decelerated to 3 MPH. In addition, the contact stated that an unknown warning light indicating to stop the vehicle and stop driving was illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure occurred while driving on a busy highway, while driving out of state. The contact stated that when the failure occurred, it was such a scary situation. The contact contacted the Budget Rental Cars where the vehicle was rented. The contact stated that a replacement vehicle was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2024-10-07
  • Date Complaint: 2024-10-21
  • VIN: 2C4RC1S72MR
  • Components: BACK OVER PREVENTION
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2024-10-01
  • Date Complaint: 2024-10-03
  • VIN: 2C4RC1S7XMR
  • Components: ENGINE,HYBRID PROPULSION SYSTEM
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 60 MPH, the check engine warning light illuminated. The vehicle was diagnosed, and it was determined that the battery had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM). The manufacturer was not notified of the failure. The failure mileage was 30,000.
Chrysler Pacifica hybrid 2022
  • Date Of Incident: 2024-09-16
  • Date Complaint: 2024-09-16
  • VIN: 2C4RC1S71NR
  • Components: ENGINE
  • Summary: The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that the message that the vehicle would attempt to shut off was displayed. The vehicle was able to restart; however, the failure recurred, with the same message displayed. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,063.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2024-08-01
  • Date Complaint: 2024-08-01
  • VIN: 2C4RC1L76MR
  • Components: BACK OVER PREVENTION
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2023-05-16
  • Date Complaint: 2024-06-04
  • VIN: 2C4RC1S74MR
  • Components: ENGINE
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH on the freeway, the vehicle lost power and stalled. After several minutes, the vehicle restarted. The “Service Engine - Stop Soon” message was displayed. The vehicle had previously been taken to the local dealer, Huntington Beach Chrysler Dodge Jeep (16701 Beach Blvd., Huntington Beach, CA 92647), where the computer was programmed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 60,682.
Chrysler Pacifica hybrid 2022
  • Date Of Incident: 2024-04-17
  • Date Complaint: 2024-04-19
  • VIN: 2C4RC1N78NR
  • Components: POWER TRAIN,LATCHES/LOCKS/LINKAGES
  • Summary: The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving 10 MPH, the drivers’ side rear door opened unexpectedly. The contact’s daughter had to grasp and hold the door until the contact was able to pull over the vehicle to the side of the road. Additionally, the contact stated that the vehicle started to drift and noticed a failure with the transmission. No warning lights were illuminated. The contact stated that the transmission was previously repaired by the dealer, but the failure persisted. The dealer was contacted but a diagnostic test was not performed. The manufacturer was notified of the failure from the dealer and a case was opened. The failure mileage was approximately 23,756.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2024-01-12
  • Date Complaint: 2024-03-12
  • VIN: 2C4RC1L77MR
  • Components: POWER TRAIN,ELECTRICAL SYSTEM
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off while depressing the Push to Start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Chrysler Pacifica hybrid 2022
  • Date Of Incident: 2024-03-06
  • Date Complaint: 2024-03-07
  • Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
  • Summary: The contact rented a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 70 MPH, there was a message that stated the vehicle was going to shut down. The check engine warning light illuminated, and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was pushed to the side of the road. The vehicle was towed to a car rental office. The manufacturer was not notified of the failure. The failure mileage was approximately 35,504. The VIN was not available.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2023-12-09
  • Date Complaint: 2023-12-13
  • VIN: 2C4RC1S71MR
  • Components: ELECTRICAL SYSTEM
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 35 MPH, the vehicle stalled. The vehicle was pulled over to the side of the roadway. The vehicle was restarted but failed to accelerate as intended. The contact stated that the vehicle was not able to exceed 3 MPH. The vehicle stalled three additional times. The vehicle was restarted each time. The check engine and reduced power warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the APIM module needed to be replaced. The vehicle was not repaired. The dealer notified the manufacturer of the failure and was asked to perform more tests. The manufacturer declined to approve the repairs on the vehicle. The failure mileage was 53,000.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2023-04-15
  • Date Complaint: 2023-08-28
  • VIN: 2C4RC1S71MR
  • Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle inadvertently lost motive power before stalling. The contact was able to safely coast to the shoulder of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality. The service battery system warning light was illuminated. The vehicle was taken to the dealer, who related the failure to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) but the VIN was not included. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 46,000.
Chrysler Pacifica hybrid 2022
  • Date Of Incident: 2023-07-15
  • Date Complaint: 2023-08-24
  • VIN: 2C4RC1L71NR
  • Components: ENGINE
  • Summary: The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 70 MPH, the vehicle stalled and was restarted after five minutes. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 28,000.
Chrysler Pacifica hybrid 2020
  • Date Of Incident: 2023-07-09
  • Date Complaint: 2023-07-18
  • VIN: 2C4RC1N70LR
  • Components: ENGINE
  • Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle independently accelerated and slowed down with a message to “Pull Over Safely – Engine Will Shut down” displayed. The contact pulled over and the vehicle shut off. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that software update needed to be performed. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 58,000.
Chrysler Pacifica hybrid 2020
  • Date Of Incident: 2023-07-06
  • Date Complaint: 2023-07-12
  • VIN: 2C4RC1N78LR
  • Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
  • Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the vehicle was repaired June 16, 2023, under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Chrysler Pacifica hybrid 2021
  • Date Of Incident: 2023-03-11
  • Date Complaint: 2023-05-23
  • VIN: 2C4RC1L71MR
  • Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
  • Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that he attempted to use the key fob to unlock the doors, but the doors failed to unlock. The contact stated that he was able to use the key to manually unlock the doors. The contact stated that after starting the vehicle, the vehicle lost motive power. The contact was able to jumpstart the vehicle and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that upon having the vehicle inspected, the check engine warning light illuminated, and the contact was provided a notice of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken to back the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer and advised to speak with the dealer. The failure mileage was approximately 12,000.

Latest 5 recalls Chrysler Pacifica hybrid

The National Highway Traffic Safety Administration (NHTSA) has issued 17 recalls for different components of the Chrysler Pacifica hybrid.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.

  • Model: Chrysler Pacifica hybrid 2019
  • Report Received Date: 2024-07-18
  • Manufacturer: Chrysler (FCA US, LLC)
  • Park Out Side: 1
  • Park Out Side: 1
  • Components: HYBRID PROPULSION SYSTEM
  • Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
  • Consequence: A vehicle fire increases the risk of injury.
  • Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
  • Model: Chrysler Pacifica hybrid 2018
  • Report Received Date: 2024-07-18
  • Manufacturer: Chrysler (FCA US, LLC)
  • Park Out Side: 1
  • Park Out Side: 1
  • Components: HYBRID PROPULSION SYSTEM
  • Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
  • Consequence: A vehicle fire increases the risk of injury.
  • Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
  • Model: Chrysler Pacifica hybrid 2020
  • Report Received Date: 2024-07-18
  • Manufacturer: Chrysler (FCA US, LLC)
  • Park Out Side: 1
  • Park Out Side: 1
  • Components: HYBRID PROPULSION SYSTEM
  • Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
  • Consequence: A vehicle fire increases the risk of injury.
  • Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
  • Model: Chrysler Pacifica hybrid 2021
  • Report Received Date: 2024-07-18
  • Manufacturer: Chrysler (FCA US, LLC)
  • Park Out Side: 1
  • Park Out Side: 1
  • Components: HYBRID PROPULSION SYSTEM
  • Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
  • Consequence: A vehicle fire increases the risk of injury.
  • Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
  • Model: Chrysler Pacifica hybrid 2017
  • Report Received Date: 2024-07-18
  • Manufacturer: Chrysler (FCA US, LLC)
  • Park Out Side: 1
  • Park Out Side: 1
  • Components: HYBRID PROPULSION SYSTEM
  • Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
  • Consequence: A vehicle fire increases the risk of injury.
  • Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.

Latest negative Chrysler Pacifica hybrid car reviews

  1. Emery Ratke 2024-11-23

    Vehicle year: 2018

    Chrysler advertises a towing capability of 3600lb, but it's important to note that adding a towing package will void the power train warranty. Additionally, the owners manual, which is not provided until after purchasing the vehicle, clearly states that the vehicle is not permitted to tow. It's disappointing that Chrysler would mislead customers in this way. If you're looking for a trustworthy car manufacturer, consider Honda.

  2. Mackenzie Collins 2024-10-21

    Vehicle year: 2019

    Chrysler advertises a towing capability of 3600lb, but it's important to note that adding a towing package will void the power train warranty. Additionally, the owners manual, which is not provided until after purchasing the vehicle, clearly states that the vehicle is not permitted to tow. It's disappointing that Chrysler would mislead customers in this way. If you're looking for a trustworthy car manufacturer, consider Honda.

  3. Lew Vandervort 2024-08-11

    Vehicle year: 2018

    In late 2018, we purchased a van to take advantage of the tax incentive. Unfortunately, the van we received was an early 2018 build and had several defects. Despite these issues, we were able to work with the dealer to address them. While there were some challenges along the way, we are pleased with the van's performance and fuel efficiency. Overall, we are confident in our decision to purchase this van and look forward to using it for years to come.

  4. Parker Jakubowski 2024-08-11

    Vehicle year: 2019

    The minivan is very comfortable and comes with great features such as adaptive cruise control and cabin noise cancellation. I did have some expectations for the Hybrid Powertrain, but unfortunately, it hasn't met them. Even when charged to 100%, the engine turns on almost every time you start the car, which can be frustrating. I wish it would operate more like a plug-in hybrid, allowing me to drive on electric when the battery is at 100%. Despite this, the van is still a great choice, although it only gets about 25.4 mpg, which is a bit disappointing. Overall, I would recommend it as a good van, but not necessarily as a good plug-in hybrid.

  5. Edmund Brown 2024-07-02

    Vehicle year: 2018

    I'm so excited to have made the switch to an electric plug-in vehicle! Although I was a bit hesitant to purchase the Pacifica hybrid, given the recent recall, I decided to take a chance and go for it. Unfortunately, I've experienced a few issues since owning it, including odd color rendition on the rearview camera and a message to enter a security code to unlock the radio. I even had to tow it to the dealer when it wouldn't start after charging all night. Despite these setbacks, my kids absolutely love the seats and comfort, and they're always using the interactive screens to watch movies and YouTube. Overall, I'm still happy with my purchase and hopeful that any remaining issues will be resolved soon.

Latest positive Chrysler Pacifica hybrid car reviews

  1. Cade Kuvalis 2024-11-27

    Vehicle year: 2019

    I'm glad to hear that you are happy with your purchase!

  2. Neil Leffler 2024-11-10

    Vehicle year: 2019

    Dodge has really hit the mark with this one! The latest safety and electronic gadgets are all included, and the interior has a classy feel that makes it seem like a much more expensive car. The ride is smooth and quiet, and after four months of use, we've only had to fill up at the gas station once. Even better, we've been able to run all of our errands on pure electric power in our mid-sized city, and the car handles beautifully in electric mode. While it may come at a premium price, this van is an excellent investment with mind-boggling gas mileage. Overall, we couldn't be happier with our purchase!

  3. Kareem Romaguera 2024-10-10

    Vehicle year: 2018

    The Pacifica Hybrid is an impressive vehicle from FCA, offering a comfortable and enjoyable driving experience. I personally chose the subtle red with a beautiful mocha interior, which rivals any luxury car. The seats are perfect for the mid-size male, but the height adjustment for the driver's seat may not suffice for a 5ft tall female driver. However, the visibility is superb for such a large vehicle. The driving dynamics, hushed sound levels, and comfortable ride make it the ideal vehicle for families who need to transport their elderly parents, adult children, and grandchildren. The EVT transmission and range are superior to the gas-only version, and installing a level 2 charger in your garage will help you get the most out of this vehicle. With 34 mpg in combined city and highway driving, it's also an efficient choice. The infotainment system is second to none, making it a great choice for anyone who values technology. Overall, I believe this vehicle is a game changer and puts Chrysler back on the map. It's a great choice for anyone who wants a reliable, high-quality vehicle for everyday use or long-distance road trips with their extended family. Kudos to Chrysler!

  4. Baylee Kertzmann 2024-08-24

    Vehicle year: 2019

    This vehicle has everything! It's got great mileage, is super comfortable, and handles like a dream.

  5. Jeffrey Champlin 2024-08-05

    Vehicle year: 2017

    Most dealers were not willing to sell at invoice, which doesn't mean much anyway as it was only a little over $100 less than MSRP. It's difficult to know the actual cost these days, as dealers are paid based on monthly volume sold. However, I was fortunate enough to find a dealer who was willing to sell the hybrid at what they called employee pricing. That worked out to a little over $3k off MSRP, so I took the leap and made the purchase.

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Chrysler Pacifica hybrid photo