Chrysler Pacifica hybrid problems
The Chrysler Pacifica is a minivan produced by the Chrysler division of Stellantis. It is unrelated to the discontinued crossover and concept vehicles by the same name and replaced the Chrysler Town & Country for the 2017 model year. It is positioned as the higher-end Chrysler minivan, above the Dodge Grand Caravan until 2020 and above the Chrysler Voyager (rebadged as the Chrysler Grand Caravan in Canada) since 2020.
The minivan is produced with two powertrains, a 3.6 L gasoline-powered engine and a plug-in hybrid. The plug-in hybrid version has a 16-kWh lithium-ion battery that can propel the car up to 33 mi (53 km) on electric power alone. The gasoline-only version of the Pacifica minivan went on sale in mid-2016, while the plug-in hybrid version became available in early 2017.
History
Development
In June 2013, it was reported that Chrysler was preparing to produce a new generation of its Town & Country minivan at the Windsor Assembly Plant, with production set to begin in 2015 and a release for the 2017 model year. An industry analyst reported that the new version would possibly be a crossover utility vehicle in the vein of the Pacifica.
In 2015, FCA CEO Sergio Marchionne announced that it would invest $2 billion in developing a new minivan, and overhauling the Windsor Assembly Plant to facilitate its production. A company issued plan of future vehicles revealed that a new Town & Country would begin production in February 2016 for the 2017 model year, and that the final-generation Dodge Grand Caravan would be maintained in parallel with the new Town & Country as a lower-cost option during the 2017 model year, after which it will be discontinued. Marchionne has been against "duplicate investments" in product development—a strategy reflected by his reduction of badge-engineering between FCA US's domestic marques.
On November 3, 2015, FCA filed to have its trademark registration on the Pacifica brand renewed; FCA's Head of Passenger Car Brands Timothy Kuniskis denied that this was related to any new products and that it was standard industry practice to continue renewing its trademarks because "you don't want to lose names. Establishing new names is expensive."
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Chrysler Pacifica hybrid model years
Common Chrysler Pacifica hybrid problems
Based on the complaints from owners of the Chrysler Pacifica Hybrid, several common problems have been reported:
- Transmission Issues:
- Owners have experienced problems with the nine-speed automatic transmission, including jerking, failure to shift gears, and abrupt gear shifts. Some have even faced complete transmission failures, leading to the car being stuck in park with jammed brakes.
- The transmission can exhibit erratic behavior on steep hills, causing it to select incorrect gears, and issues can arise when using adaptive cruise control, resulting in alarming noises and potential failures.
- Battery and Charging Problems:
- Concerns have been raised regarding the battery pack and hybrid system of the Pacifica Hybrid. Owners have reported issues with the lithium-ion battery, engine stalling due to battery failures, and charging system malfunctions.
- The 2024 Pacifica Hybrid, similar to its predecessors, has faced complaints about battery performance, with some owners experiencing unexpected shutdowns due to faults in the hybrid battery.
- Electrical Glitches:
- The Pacifica Hybrid has been prone to electronic glitches, affecting various components like the on-board display, rearview camera, and even the sliding doors, which can open or close unexpectedly.
- Recalls have been issued for wiring connector problems inside the transmission, leading to power loss and engine shutdowns, with concerns about the effectiveness of the recall repairs in preventing these issues.
- Safety Concerns:
- Safety issues have been reported, such as brakes catching fire, stereo malfunctions, sagging doors, and unexpected incidents like the ceiling vent falling out and rear hatch slamming shut.
- Some owners have faced significant safety risks, like brake fires, which have led to legal actions against Chrysler due to the lack of response and resolution to these critical safety concerns.
These problems highlight a range of issues faced by owners of the Chrysler Pacifica Hybrid, encompassing transmission failures, battery and charging system malfunctions, electrical glitches, and safety hazards. The recurring nature of these complaints underscores the need for thorough investigations and effective solutions to address these persistent issues in the Pacifica Hybrid models.
What is the problem with the Chrysler Pacifica Plug-In Hybrid?
The recall by Fiat Chrysler Automobiles, now part of Stellantis, was for 2017 and 2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between Aug. 12, 2016, and Aug. 7, 2018. The recall addressed fires that may originate in the high-voltage battery pack assembly while the vehicle is off and plugged in.
What is the lawsuit against the Chrysler Pacifica Hybrid?
According to the class action lawsuit, FC USA LLC placed unsolicited robocalls to consumers regarding its Chrysler Pacifica Hybrid minivans. The class action lawsuit plaintiffs claim these calls violated the Telephone Consumer Protection Act (TCPA).
How long will a Chrysler Pacifica hybrid battery last?
between 3 to 5 years
Your 2021 Chrysler Pacifica Hybrid battery will generally last between 3 to 5 years, but that can differ heavily depending on weather conditions battery size, type of battery, and driving habits. Even still, just because your battery isn't completely dead, doesn't mean it's operating accurately.
Is a Pacifica Hybrid a good vehicle?
In addition to being space efficient, a minivan should also be fuel efficient. The Pacifica Limited we tested delivered an impressive 31 mpg on our 75-mph highway fuel-economy route. According to the EPA, the Pacifica Hybrid can travel up to 33 miles on electric power and is rated at 84 MPGe combined.
Percentage distribution of complaints by Chrysler Pacifica hybrid years
We have researched Chrysler problems and analysed all the complaints filed against Chrysler Pacifica hybrid cars and compiled the top 5 most problematic Chrysler Pacifica hybrid model years:
- Chrysler Pacifica hybrid 2021
- Chrysler Pacifica hybrid 2022
- Chrysler Pacifica hybrid 2020
- Chrysler Pacifica hybrid 2017
- Chrysler Pacifica hybrid 2018
Below you can see the percentage distribution of known problems by Chrysler Pacifica hybrid model years.
Distribution of the number of complaints by Chrysler Pacifica hybrid years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Chrysler Pacifica hybrid car problems categorized by type of issue
After analysing all complaints related to Chrysler Pacifica hybrid , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Hybrid propulsion system problems
- Engine problems
- Power train problems
- Back over prevention problems
The graph below shows statistics for all Chrysler Pacifica hybrid vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Pacifica hybrid model years
A total of 1 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 35 complaints about various vehicle components related to the Chrysler Pacifica hybrid . Below are the 25 most recent complaints reported for Chrysler Pacifica hybrid vehicles.
Latest 25 complaints
Chrysler Pacifica hybrid 2022
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-22
- VIN: 2C4RC1L74NR
- Components: POWER TRAIN
- Summary: The contact rented 2022 Chrysler Pacifica Hybrid. The contact stated that while her son was driving 75 MPH, the vehicle lost motive power and the vehicle decelerated to 3 MPH. In addition, the contact stated that an unknown warning light indicating to stop the vehicle and stop driving was illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated that the failure occurred while driving on a busy highway, while driving out of state. The contact stated that when the failure occurred, it was such a scary situation. The contact contacted the Budget Rental Cars where the vehicle was rented. The contact stated that a replacement vehicle was provided. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-21
- VIN: 2C4RC1S72MR
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-03
- VIN: 2C4RC1S7XMR
- Components: ENGINE,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 60 MPH, the check engine warning light illuminated. The vehicle was diagnosed, and it was determined that the battery had failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 24V538000 (HYBRID PROPULSION SYSTEM). The manufacturer was not notified of the failure. The failure mileage was 30,000.
Chrysler Pacifica hybrid 2022
- Date Of Incident: 2024-09-16
- Date Complaint: 2024-09-16
- VIN: 2C4RC1S71NR
- Components: ENGINE
- Summary: The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that the message that the vehicle would attempt to shut off was displayed. The vehicle was able to restart; however, the failure recurred, with the same message displayed. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer where it was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,063.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2024-08-01
- Date Complaint: 2024-08-01
- VIN: 2C4RC1L76MR
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2023-05-16
- Date Complaint: 2024-06-04
- VIN: 2C4RC1S74MR
- Components: ENGINE
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH on the freeway, the vehicle lost power and stalled. After several minutes, the vehicle restarted. The “Service Engine - Stop Soon” message was displayed. The vehicle had previously been taken to the local dealer, Huntington Beach Chrysler Dodge Jeep (16701 Beach Blvd., Huntington Beach, CA 92647), where the computer was programmed, but the failure recurred. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 60,682.
Chrysler Pacifica hybrid 2022
- Date Of Incident: 2024-04-17
- Date Complaint: 2024-04-19
- VIN: 2C4RC1N78NR
- Components: POWER TRAIN,LATCHES/LOCKS/LINKAGES
- Summary: The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving 10 MPH, the drivers’ side rear door opened unexpectedly. The contact’s daughter had to grasp and hold the door until the contact was able to pull over the vehicle to the side of the road. Additionally, the contact stated that the vehicle started to drift and noticed a failure with the transmission. No warning lights were illuminated. The contact stated that the transmission was previously repaired by the dealer, but the failure persisted. The dealer was contacted but a diagnostic test was not performed. The manufacturer was notified of the failure from the dealer and a case was opened. The failure mileage was approximately 23,756.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2024-01-12
- Date Complaint: 2024-03-12
- VIN: 2C4RC1L77MR
- Components: POWER TRAIN,ELECTRICAL SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off while depressing the Push to Start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.
Chrysler Pacifica hybrid 2022
- Date Of Incident: 2024-03-06
- Date Complaint: 2024-03-07
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact rented a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 70 MPH, there was a message that stated the vehicle was going to shut down. The check engine warning light illuminated, and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was pushed to the side of the road. The vehicle was towed to a car rental office. The manufacturer was not notified of the failure. The failure mileage was approximately 35,504. The VIN was not available.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2023-12-09
- Date Complaint: 2023-12-13
- VIN: 2C4RC1S71MR
- Components: ELECTRICAL SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 35 MPH, the vehicle stalled. The vehicle was pulled over to the side of the roadway. The vehicle was restarted but failed to accelerate as intended. The contact stated that the vehicle was not able to exceed 3 MPH. The vehicle stalled three additional times. The vehicle was restarted each time. The check engine and reduced power warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the APIM module needed to be replaced. The vehicle was not repaired. The dealer notified the manufacturer of the failure and was asked to perform more tests. The manufacturer declined to approve the repairs on the vehicle. The failure mileage was 53,000.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2023-04-15
- Date Complaint: 2023-08-28
- VIN: 2C4RC1S71MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle inadvertently lost motive power before stalling. The contact was able to safely coast to the shoulder of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality. The service battery system warning light was illuminated. The vehicle was taken to the dealer, who related the failure to NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) but the VIN was not included. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 46,000.
Chrysler Pacifica hybrid 2022
- Date Of Incident: 2023-07-15
- Date Complaint: 2023-08-24
- VIN: 2C4RC1L71NR
- Components: ENGINE
- Summary: The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving approximately 70 MPH, the vehicle stalled and was restarted after five minutes. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 28,000.
Chrysler Pacifica hybrid 2020
- Date Of Incident: 2023-07-09
- Date Complaint: 2023-07-18
- VIN: 2C4RC1N70LR
- Components: ENGINE
- Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle independently accelerated and slowed down with a message to “Pull Over Safely – Engine Will Shut down” displayed. The contact pulled over and the vehicle shut off. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that software update needed to be performed. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 58,000.
Chrysler Pacifica hybrid 2020
- Date Of Incident: 2023-07-06
- Date Complaint: 2023-07-12
- VIN: 2C4RC1N78LR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the vehicle was repaired June 16, 2023, under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Chrysler Pacifica hybrid 2021
- Date Of Incident: 2023-03-11
- Date Complaint: 2023-05-23
- VIN: 2C4RC1L71MR
- Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
- Summary: The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that he attempted to use the key fob to unlock the doors, but the doors failed to unlock. The contact stated that he was able to use the key to manually unlock the doors. The contact stated that after starting the vehicle, the vehicle lost motive power. The contact was able to jumpstart the vehicle and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that upon having the vehicle inspected, the check engine warning light illuminated, and the contact was provided a notice of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was taken to back the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer and advised to speak with the dealer. The failure mileage was approximately 12,000.
Latest 5 recalls Chrysler Pacifica hybrid
The National Highway Traffic Safety Administration (NHTSA) has issued 17 recalls for different components of the Chrysler Pacifica hybrid.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Chrysler Pacifica hybrid 2019
- Report Received Date: 2024-07-18
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: HYBRID PROPULSION SYSTEM
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence: A vehicle fire increases the risk of injury.
- Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
- Model: Chrysler Pacifica hybrid 2018
- Report Received Date: 2024-07-18
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: HYBRID PROPULSION SYSTEM
- Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence: A vehicle fire increases the risk of injury.
- Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
- Model: Chrysler Pacifica hybrid 2020
- Report Received Date: 2024-07-18
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: HYBRID PROPULSION SYSTEM
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence: A vehicle fire increases the risk of injury.
- Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
- Model: Chrysler Pacifica hybrid 2021
- Report Received Date: 2024-07-18
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: HYBRID PROPULSION SYSTEM
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence: A vehicle fire increases the risk of injury.
- Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
- Model: Chrysler Pacifica hybrid 2017
- Report Received Date: 2024-07-18
- Manufacturer: Chrysler (FCA US, LLC)
- Park Out Side: 1
- Park Out Side: 1
- Components: HYBRID PROPULSION SYSTEM
- Summary: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
- Consequence: A vehicle fire increases the risk of injury.
- Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Latest negative Chrysler Pacifica hybrid car reviews
Latest positive Chrysler Pacifica hybrid car reviews
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Vehicle year: 2018
I recently traded my Toyota Sienna, which I had for 6 years, for the Pacifica Hybrid. Although the Pacifica Hybrid has a minivan exterior, the interior is quite classy. I did notice that there is less space behind the 3rd row compared to the Sienna, but it still has more space than any crossover/SUV. The long sliding middle row seats are a nice touch. While I do miss the dual glove boxes, the amount of space in the center console, 4 one-touch express windows, and the 3rd row venting windows, these are minor inconveniences that I'll get used to not having. Overall, the Pacifica Hybrid is a great vehicle with unbelievable technology, and it's hard to believe that it's only 6 years newer than the van it replaced.
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Vehicle year: 2019
I recently upgraded my vehicle from a 2005 Chrysler T&C Limited to a Pacifica Hybrid Limited. Thanks to the federal and Colorado tax credits, as well as the manufacturer and dealer discounts, I was able to lease the car for only $310 per month on a 36-month lease. With the added benefit of gas savings, it was a financially sound decision. However, I was pleasantly surprised by the car's performance. The electric-only mode is excellent, and despite the car weighing 600 lbs more than my old T&C, it feels lighter, more responsive, and quicker. It's an absolute delight to drive. The car is also very quiet, with minimal road/tire noise and a ride quality similar to my old T&C (which is a good thing). Wind and engine/transmission noise are non-existent. The handling and acceleration are much better, and it's impressive that they were able to improve the handling without degrading the ride quality. I would recommend installing a Level 2 charger (15+ hours vs. 2.5 hours to charge) and 240-volt service in your garage to make the most of the car's capabilities. The seats are a little firm, and the lack of Stow-N-Go 2nd row seats is a noticeable loss, but it's an acceptable trade-off. The dial shifter and Homelink in the visor are minor issues. The interior is quite luxurious, and the touch screen is very good. The various entertainment and driving aids are excellent. The car's 33-mile electric range (which I've actually exceeded) with a Level 2 charger covers 90% of my driving, making it almost as good as a pure electric car with the added benefit of being able to drive long distances. It can even carry a 4x8 sheet of plywood! The combination of luxury, utility, and efficiency (not to mention eco-friendliness) is unmatched by any other vehicle. If the few issues mentioned above were fixed and the electric range increased to 50+ miles, this vehicle would be perfect.
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Vehicle year: 2019
This car is a dream for parents! It's stylish, comfortable, and can easily fit four kids. The sunroof is amazing, and the handsfree sliding doors make it so easy to get in and out. The cargo space is great, and the seats are beautiful. It's fuel efficient and a pleasure to drive. The Uconnect system is awesome, but unfortunately, it can be a bit glitchy. I had some trouble with it freezing up, which was really frustrating when I had a crying toddler in the car. However, Chrysler has since released a software update that fixed the issue. We've had the car for 2.5 years now, and I absolutely love it. The automatic doors are fantastic, and the handsfree options are so convenient. The seats are comfortable, and the third row is very flexible. The navigation system is good, but I usually just plug in my phone and use Android Auto. I love not having to go to the gas station very often, and having the gas tank as a backup is really nice. Overall, I think the Pacifica is the best family car out there!
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Vehicle year: 2019
We recently moved to the Pacific NW and no longer needed our big 4WD vehicles like Yukon XL Denali, Suburban, or Navigator. My wife was initially against a minivan, but we were shopping for a newer SUV. However, with gas prices being more expensive up here, we decided to look at midsize SUVs where the 3rd rows were not up to our previous expectations. Since we didn't want a car payment, we didn't want to spend too much. After test driving a new 2018 Odyssey, my wife loved it. However, we had a negative experience with the dealer's typical car lot tactics, which made us run away. She then decided she liked the Pacifica look better. Although I was wary of buying a Chrysler product due to resale, I agreed to the Pacifica Hybrid because my wife does a lot of city driving where the 33 mile electric range would be optimal. With the 7,500 tax credit, a limited hybrid was actually cheaper than a gas limited. We drove 6.5 hours to find a deal on one and drove it back home. The Pacifica Hybrid is a pretty minivan with a top-notch interior that is surprisingly functional and comfortable. It handles great, has a smooth powertrain, and feels more like a luxury car than a van. The technology in this thing is great, from the lane departure assist to the auto bright headlights, blind spot, collision mitigation, heated and cooled seats...it has it all. Top that off with 30 mpg when the battery is discharged, to using no gas when the battery is full, and I think this will save us lots on fuel for how we use it. My wife has zero regrets on the trade-in, and she loves it so far. One thing to keep in mind is that the battery, when fully charged, says up to 33 miles before the gas engine kicks in...The gas seamlessly kicks in without any noticeable difference, so you don't have to worry about plugging it in or finding charging stations. Regarding the tax credit, it's best to do your own research, but keep in mind that you need a tax liability of at least $7,500 for the year to receive the full federal credit. If your liability is only $5,000, you can only receive a credit of $5,000. As for reliability, it's a valid concern. However, the hybrid warranty is surprisingly good.
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Vehicle year: 2019
Update at 4 yrs, 4 mos: 100,000 miles. Still love it! In June '21, I drove from IL to CA on I-80 and then back on I-90 & 94. The van handled beautifully with plenty of room for my grandkids and lots of stuff inside. We brought a cargo shell (20 cu ft) on the trip, which sometimes rode inside and sometimes on the roof. The Also, I really love the Adaptive Cruise Control - it makes slowdowns due to construction a breeze. And when we decided to bring along two trim recliner chairs, 40” high, there was no problem at all! We simply stowed the rear seat in the floor with a couple of hand pulls, and the chairs both fit easily, leaving us with 4 seating positions and plenty of room for luggage. While I have had some issues with recalls, my Chrysler dealer has always handled them with minimal hassle.
Are you having problems with your Chrysler Pacifica hybrid?
Godfrey Kuphal 2025-05-26
Vehicle year: 2018
I love the car! It's great that I was able to find a plug-in hybrid minivan, and the mileage is fabulous. Unfortunately, the media center screen broke after only 3 days, and it's been 3 months without a replacement. Hopefully, the issue can be resolved soon.
Lance Nicolas 2025-05-18
Vehicle year: 2019
Hello! I wanted to share an update on our experience with the Chrysler Pacifica Hybrid. Unfortunately, we received a safety recall notification in February 2022 (Notification Z11) regarding a potential high voltage system fire hazard for 2017 and 2018 models. While FCA has stated that the vehicle is safe to drive, we have concerns after seeing a picture of a Pacifica Hybrid that caught fire on a highway. We have been in contact with FCA for 6 months and they have not yet identified the cause or provided a solution. As a result, we are unable to safely use our Pacifica Hybrid and FCA has only offered a $100 gift card or $60/day for a rental, which we feel is inadequate compensation for the inconvenience. On a more positive note, the intermittent tailgate failure to close has been resolved with the replacement of the tailgate actuator. However, like many new cars, the Pacifica Hybrid does not have a spare tire, and the tire size is not stocked by most stores, which can be expensive and inconvenient in case of a tire failure. Additionally, when charging with a 240-volt charger, be prepared for a periodic loud fan noise under the hood. Finally, the tailgate on occasion stops and reopens when closing, which the dealer has attempted to fix with a calibration, but the issue still occurs randomly. Thank you for reading and have a great day!The website only displays the 2017 model with a tax credit, which caused some confusion for us. However, we later found out that we did receive both the federal and state credit. One downside is that there is no driver memory seat, which can be inconvenient when drivers have different seat and mirror settings. Additionally, the 'REAL' hybrid mpg is around 30 mpg with a mix of freeway and city driving once the stored electric charge is depleted after approximately 35 miles. The tailgate opening height is not adjustable like the Odyssey, which can be problematic for those with low garage ceilings. Some controls are embedded in the display, which may not be preferred by everyone. The 120 volt charger that comes with the car takes 14 hours to charge fully depleted batteries, so it may be worth investing in a 240 volt level 2 charger for a quicker 2 hour charge. There are also limited storage compartments. The 3rd row seat headrests and access have received mixed reviews. The driver seat may not be comfortable for shorter individuals, as the edge of the seat hits the back of the knee joint. The U-Connect display has had some issues, failing 8 times in two months, but it has always recovered after the ignition was turned off for a period of time. Failure modes include a totally blank non-functional screen, a back-up camera that remained on while driving, vertical blue and white strips, and the display asking for a radio security code, blocking the rest of the display. On the bright side, the car handles well and has a nice interior and exterior design. We are also eligible for the CA environmental $1500 rebate and qualify for a CA green HOV sticker, as well as having received the Federal $7500 tax credit and $400 from SCE. UPDATE 7/2018 - Hi there! I just wanted to let you know that after multiple visits to Chrysler dealers and communicating with the Chrysler U-Connect rep, we finally got our radio replaced after 6 months. The new radio is a refurbished replacement and we have had no further problems. In addition, Chrysler gave us a reasonable cash compensation for our inconvenience with the radio. Thank you for your understanding and patience throughout this process!
Christian Wunsch 2025-05-17
Vehicle year: 2018
A few months ago, we purchased a brand new 2018 hybrid Pacifica Limited, fully loaded for $50k. Unfortunately, the U connect theater system has not been working since we bought the vehicle. Despite the dealership's efforts, the corrupted system could not be fixed and we were informed that there was no available solution. We were disappointed to learn that this issue affects all 2018 theater systems and that our system could not be replaced or repaired. As a result, we are left with a brand new vehicle with a non-functional theater system that could not be fixed even under warranty. We reached out to several Chrysler representatives and spent countless hours on the phone, but unfortunately, the customer service experience was not satisfactory. If we had known that Chrysler does not uphold their warranty guarantees on their expensive systems, we would have considered other options.
Cory Runte 2025-05-03
Vehicle year: 2019
From August 2018 until June 2019, we had a Pacifica Limited PHEV. We were extremely happy with it, in fact, we were borderline evangelistic about it. However, on the morning of June 15, 2019, we heard a loud explosion that shook the house. We ran downstairs to discover the car burning in our driveway. We immediately called the fire department, and they arrived in 5-6 minutes. In that time, the vehicle gas tank ruptured, and the car was completely engulfed in flames 20 feet into the air. The vehicle had been plugged into a standard 110V outlet overnight using the manufacturer's provided charging cable. We hadn't driven it since the afternoon before, so it was fully charged at the time, and the engine was completely cool. It had less than 10000 miles on it. A neighbor's web cam caught the explosion. The vehicle was emitting a large amount of smoke for about 15 minutes prior to the explosion. Thankfully, no one was nearby to get hurt by the flying glass, and everyone got out of the house. The only serious damage was to the vehicle, the driveway, and the nearby plants. If it had been in the garage, it would've been a different story, and we would've lost the house for sure. We immediately contacted FCA, and although we placed several follow-up calls over the months, we have never heard back from them, despite multiple promises of a callback. We have not heard of a root cause analysis, and they showed little interest in seeing the car after the fire. This isn't the first battery fire while plugged in. We advise all owners to install a smoke alarm in their garage if they park it there and to install a self-activating fire extinguisher in their vehicle.
Jovanny Bruen 2025-05-01
Vehicle year: 2019
I had some trouble with my brand new car recently. Unfortunately, after only a week of use, the car wouldn't start due to a switch inside the hybrid battery getting stuck in the open position. I had to have it towed back to the dealer and it turned out that the whole hybrid battery needed to be replaced, which took a month. While I appreciate that Chrysler-Detroit was trying to find the best solution without replacing the battery, it was frustrating to be without my car for so long. I was concerned that this might be a design flaw and worried about what would happen if the issue occurred while I was driving on the highway or in a remote area. I had purchased the Chrysler Pacifica Limited for its extended security package, but it was disappointing that the basic security of a running car was not guaranteed. Despite these issues, I was able to use the lemon law to get a refund and move on.