2020 Chrysler Pacifica hybrid problems

General information about Chrysler-Pacifica hybrid
Overview of popular issues
Analysis of common problems
Сomplaints list
Recalls list

The Chrysler Pacifica is a minivan produced by the Chrysler division of Stellantis. It is unrelated to the discontinued crossover and concept vehicles by the same name and replaced the Chrysler Town & Country for the 2017 model year. It is positioned as the higher-end Chrysler minivan, above the Dodge Grand Caravan until 2020 and above the Chrysler Voyager (rebadged as the Chrysler Grand Caravan in Canada) since 2020.

The minivan is produced with two powertrains, a 3.6 L gasoline-powered engine and a plug-in hybrid. The plug-in hybrid version has a 16-kWh lithium-ion battery that can propel the car up to 33 mi (53 km) on electric power alone. The gasoline-only version of the Pacifica minivan went on sale in mid-2016, while the plug-in hybrid version became available in early 2017.

History

Development

In June 2013, it was reported that Chrysler was preparing to produce a new generation of its Town & Country minivan at the Windsor Assembly Plant, with production set to begin in 2015 and a release for the 2017 model year. An industry analyst reported that the new version would possibly be a crossover utility vehicle in the vein of the Pacifica.

In 2015, FCA CEO Sergio Marchionne announced that it would invest $2 billion in developing a new minivan, and overhauling the Windsor Assembly Plant to facilitate its production. A company issued plan of future vehicles revealed that a new Town & Country would begin production in February 2016 for the 2017 model year, and that the final-generation Dodge Grand Caravan would be maintained in parallel with the new Town & Country as a lower-cost option during the 2017 model year, after which it will be discontinued. Marchionne has been against "duplicate investments" in product development—a strategy reflected by his reduction of badge-engineering between FCA US's domestic marques.

On November 3, 2015, FCA filed to have its trademark registration on the Pacifica brand renewed; FCA's Head of Passenger Car Brands Timothy Kuniskis denied that this was related to any new products and that it was standard industry practice to continue renewing its trademarks because "you don't want to lose names. Establishing new names is expensive."

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Common 2020 Chrysler Pacifica hybrid problems

The Chrysler Pacifica Hybrid, introduced in 2017, has been a popular choice for families seeking a spacious and eco-friendly vehicle. However, some model years have been plagued with issues that have left owners frustrated and concerned about their vehicle's safety and reliability. Here are some of the most common problems reported by Chrysler Pacifica Hybrid 2020 owners:

Fuel Tank Design Flaw: Some Pacifica Hybrid 2020 owners have reported problems with the fuel tank design, which causes the fuel nozzle to shut off before the tank is fully filled. This issue has not been officially reported to the NHTSA, but owners have reported having to adjust the fuel nozzle to awkward positions to fully fill the tank. This issue can be inconvenient and time-consuming, especially during long trips.
Suspension Failure: Another common problem reported by Pacifica Hybrid 2020 owners is premature suspension or damper failure. This issue can affect the vehicle's handling and ride quality, making it uncomfortable and potentially dangerous to drive. The known solution to this problem is to replace the damaged component.
Airbag Failure: The 2020 Chrysler Pacifica's airbags have been criticized for failing to inflate in the event of a collision. NHTSA has identified at least two collisions and one injury associated with this issue. This issue can be life-threatening, especially in high-speed collisions.
Rearview Camera Software Error: There is one recall for the Pacifica Hybrid 2020 due to a software error that causes the rearview camera image to continue displaying even after the car has been moved out of reverse. This issue can be distracting for the driver and raise the likelihood of a collision.

While the Chrysler Pacifica Hybrid has been praised for its spacious interior, advanced features, and eco-friendly design, these common problems have left many owners feeling frustrated and concerned about their vehicle's reliability. It is essential to address these issues promptly to ensure the safety and satisfaction of Pacifica Hybrid owners.

Is there a recall on the Chrysler Pacifica hybrid 2020?

Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance. Tip: Recalls don't affect every vehicle of the same year, make and model.

What is the electrical issue with the Chrysler Pacifica hybrid?

What causes the 2023 Chrysler Pacifica Hybrid problem? The issue related to the 2023 Pacifica Hybrid recall is caused by a defective wiring connector inside of the vehicle's transmission. The transmission wiring connector can short-circuit, causing the vehicle to stall out or the engine to shut off.

How reliable are Chrysler Pacifica hybrid?

Quality and Reliability 67.0/100

The 2024 Pacifica Hybrid has a predicted reliability score of 71 out of 100. A J.D. Power predicted reliability score of 91-100 is considered the Best, 81-90 is Great, 70-80 is Average and 0-69 is Fair and considered below average.

How long will the Pacifica hybrid battery last?

between 3 to 5 years

Your 2022 Chrysler Pacifica Hybrid battery will generally last between 3 to 5 years, but that can fluctuate heavily depending on weather conditions type of battery, battery size, and driving habits. Even still, just because your battery isn't entirely dead, doesn't mean it's operating accurately.

How reliable are Chrysler Pacifica Hybrid?

Quality and Reliability 67.0/100

Is there a recall on the Chrysler Pacifica Hybrid 2020?

What is the most common problem with the Chrysler Pacifica?

The 2021 Chrysler Pacifica has 327 problems & defects reported by Pacifica owners. The worst complaints are accessories - interior, electrical, and drivetrain problems.

How long will a Chrysler Pacifica hybrid battery last?

between 3 to 5 years

2020 Chrysler Pacifica hybrid car problems categorized by type of issue

After analyzing all complaints sent to the NHTSA and researching popular Chrysler Pacifica hybrid problems, we found that the most common problems with these 2023 model year vehicles are:

Electrical system problems
Hybrid propulsion system problems
Engine problems
Visibility/wiper problems

The graph below shows statistics for all 2020 Chrysler Pacifica hybrid vehicle components and the number of complaints received.

2020 Chrysler Pacifica hybrid complaints

The NHTSA has received 6 complaints about various vehicle components related to the 2020 Chrysler Pacifica hybrid.

2023-07-18

ENGINE PROBLEM

Date Of Incident: 2023-07-09
VIN: 2C4RC1N70LR
Components: ENGINE
Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle independently accelerated and slowed down with a message to “Pull Over Safely – Engine Will Shut down” displayed. The contact pulled over and the vehicle shut off. The contact was able to restart the vehicle, but the failure persisted. The vehicle was towed to the dealer and the contact was informed that software update needed to be performed. The vehicle was repaired but the failure reoccurred. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 58,000.

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2023-07-12

ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM

Date Of Incident: 2023-07-06
VIN: 2C4RC1N78LR
Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the vehicle was repaired June 16, 2023, under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

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2023-03-13

ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM

Date Of Incident: 2023-01-17
VIN: 2C4RC1N70LR
Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

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2023-03-08

ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM PROBLEM

Date Of Incident: 2023-01-23
VIN: 2C4RC1N73LR
Components: ELECTRICAL SYSTEM,HYBRID PROPULSION SYSTEM
Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

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2023-03-07

ENGINE PROBLEM

Date Of Incident: 2022-09-20
VIN: 2C4RC1N74LR
Components: ENGINE
Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 75 MPH, the vehicle stalled. The check engine warning light illuminated intermittently. The vehicle was taken to an Auto Parts store for a diagnostic test. The employee retrieved DTC: P0A43-00 (Drive motor ‘A’ position sensor circuit intermittent). The vehicle was taken to the dealer, and update 22-100 was performed; however, the failure recurred. The vehicle was taken to Nyle Maxwell Chrysler Dodge Jeep RAM of Austin (13401 Highway, Ranch Rd 620 N, Austin, TX 78717) where the vehicle was diagnosed and the contact was informed that the vehicle experienced the failure listed in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the contact stated that the part to do the recall repair was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 24,813.

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2021-08-04

VISIBILITY/WIPER PROBLEM

Date Of Incident: 2021-06-19
VIN: 2C4RC1N72LR
Components: VISIBILITY/WIPER
Summary: The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 5 mph, the front windshield wiper arms started to malfunction. The contact stated that the driver’s side wiper arm seized and caused damage to the body of the vehicle. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and advised the contact to file a complaint. The failure mileage was approximately 13,500.

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2020 Chrysler Pacifica hybrid recalls

The National Highway Traffic Safety Administration (NHTSA) has issued 2 recalls for different components of the 2020 Chrysler Pacifica hybrid.

2024-07-18

Manufacturer: Chrysler (FCA US, LLC)
Park Out Side: 1
Park Out Side: 1
Components: HYBRID PROPULSION SYSTEM
Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

2020-06-09

Manufacturer: Chrysler (FCA US LLC)
Components: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Additional sources

More sources of information about 2020 Chrysler Pacifica hybrid problems:

Not many problems with the 2020s | 2017+ Chrysler Pacifica ...

https://www.pacificaforums.com/threads/not-many-problems-with-the-2020s.47463/

Aug 26, 2020 ... I'm closing in on 10,000 myself. 2020 Pacifica Hybrid Limited, Granite Crystal, S Appearance, Advanced SafetyTec. Past vehicles: 2017, Toyota ...

2020 Chrysler Pacifica Review, Problems, Reliability, Value, Life ...

https://www.vehiclehistory.com/report/chrysler/pacifica/2020

Mar 1, 2023 ... Reliability 8/10 – There are no widespread complaints on the 2020 Pacifica. Avoid models from 2017–2018 since they have transmission failures, ...

Pacifica: is Chrysler really so bad? : r/whatcarshouldIbuy

https://www.reddit.com/r/whatcarshouldIbuy/comments/14nyqwo/pacifica_is_chrysler_really_so_bad/

Jul 1, 2023 ... ... issues and the other had the transmission issue ... Chrysler isn't known for their hybrids, and the Pacifica ... Have a 2020, almost 60k miles, no ...