2020 Chevrolet Impala problems
The Chevrolet Impala (/ɪmˈpælə, -ˈpɑːlə/) is a full-size car that was built by Chevrolet for model years 1958 to 1985, 1994 to 1996, and 2000 to 2020. The Impala was Chevrolet's popular flagship passenger car and was among the better-selling American-made automobiles in the United States.
For its debut in 1958, the Impala was distinguished from other models by its symmetrical triple taillights. The Chevrolet Caprice was introduced as a top-line Impala Sport Sedan for model year 1965, later becoming a separate series positioned above the Impala in 1966, which, in turn, remained above the Chevrolet Bel Air and the Chevrolet Biscayne. The Impala continued as Chevrolet's most popular full-sized model through the mid-1980s. Between 1994 and 1996, the Impala was revised as a 5.7-liter V8–powered version of the Chevrolet Caprice Classic sedan.
In 2000, the Impala was reintroduced again as a mainstream front-wheel drive car. In February 2014, the 2014 Impala ranked No. 1 among Affordable Large Cars in U.S. News & World Report's rankings. When the 10th generation of the Impala was introduced for the 2014 model year, the 9th generation was rebadged as the Impala Limited and sold only to fleet customers through 2016. During that time, both versions were sold in the United States and Canada. The 10th-generation Impala was also sold in the Middle East and South Korea.
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Common 2020 Chevrolet Impala problems
The 2020 Chevrolet Impala has been reported to have several common problems, primarily related to the headlights, electrical system, steering, and airbags.
One of the issues reported is related to the headlights, with owners stating that the headlamps failed to produce adequate lighting while driving.
Another problem is related to the electrical system, specifically the air conditioner tube, which can cause massive leaking in the carpets, leading to mold growth and electrical issues. This issue can significantly impact the vehicle's interior and cause health concerns for the occupants due to mold exposure.
Steering problems have also been reported, with the "Power Steering - Drive with Care" message appearing on the instrument panel, requiring excessive force to steer the vehicle after parking. This issue can be inconvenient and potentially dangerous, especially during parking maneuvers.
Airbag issues have also been noted, with airbags failing to deploy during accidents, which can lead to increased injury risk for occupants during collisions. This problem can be a significant safety concern, and it is essential to address it promptly.
The 2020 Chevrolet Impala has not had any safety recalls issued from the National Highway Traffic Safety Administration, but it is backed by a three-year/36,000-mile limited warranty and a five-year/60,000-mile powertrain warranty.
It is essential to address these issues promptly to ensure the safety and reliability of the 2020 Chevrolet Impala. Owners are encouraged to contact their local dealership or the manufacturer to report any problems and seek resolution.
What year Impala has transmission problems?
Ninth-generation Impalas have either 4-speed or 6-speed automatic transmissions. The 2007 Chevy Impala transmission is considered the most problematic, but the same issues extend to other years between 2006 and 2013. The most common issues with Chevrolet Impala transmissions are: Failed solenoids.
What are the cons of the Chevy Impala?
Some of the most common complaints about the Chevrolet Impala include transmission failure, power lock problems, heater issues, and excessive oil consumption.
How long do Impala transmissions last?
Transmission. Many early 2000s Chevy Impala transmissions are known to fail as they approach 100,000 miles. Drivers have reported heavy jerking and hesitation accompanied with loud noises before their transmission failed completely. Premature wear or leaking fluid lines are often the culprit.
Are Chevy Impalas cheap to fix?
The average total annual cost for repairs and maintenance on a Chevrolet Impala is $568, compared to an average of $590 for fullsize cars and $652 for all vehicle models.
Is the Chevy Impala a reliable car?
The Chevrolet Impala enjoys good reliability scores. RepairPal gave the model a reliability score of 4.0 out of 5.0, ranking it 5th out of 12 cars in its segment.
What year Impala has transmission problems?
Ninth-generation Impalas have either 4-speed or 6-speed automatic transmissions. The 2007 Chevy Impala transmission is considered the most problematic, but the same issues extend to other years between 2006 and 2013. The most common issues with Chevrolet Impala transmissions are: Failed solenoids.
What year Impala is the best?
Undoubtedly, the 2012 Chevrolet Impala is one of the best Impalas money can buy. The 9th-generation Impala (2006 - 2014) had a refresh for the 2012 model year, and this large car gained more standard features while still delivering a comfortable ride in a spacious cabin.
Why won't my 2020 Impala start?
The most common reasons a Chevrolet Impala won't start are a dead battery, an alternator problem, or failed starter.
2020 Chevrolet Impala car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Chevrolet Impala problems, we found that the most common problems with these 2023 model year vehicles are:
- Unknown or other problems
- Visibility/wiper problems
- Engine problems
- Fuel/propulsion system problems
- Air bags problems
The graph below shows statistics for all 2020 Chevrolet Impala vehicle components and the number of complaints received.
2020 Chevrolet Impala complaints
The NHTSA has received 8 complaints about various vehicle components related to the 2020 Chevrolet Impala.
UNKNOWN OR OTHER,VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2024-08-22
- VIN: 1G11Z5S36LU
- Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
- Summary: The back window is leaking and water is getting all on my trunk and ruining my items. Ford did not do a good job of sealing the windows.
UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2024-08-29
- VIN: 1G11Z5S37LU
- Components: UNKNOWN OR OTHER,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: I was driving down the highway in anchorage ak I heard a loud bang like a gunshot , when the vehicle was inspected I was told basically Evap, fuel system , fans , electrical , Cadillac converter exploded was the loud bang ! Serious issues have caused the vehicle to be inoperable !
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-11-19
- VIN: 2G11Z5S32L9
- Components: UNKNOWN OR OTHER
- Summary: As I was driving my car in the interstate the car started making noises and began to shake and then it stop driving normally. I did my best to move to the curve and then called a towing truck to get the car. The car transmission stopped working properly. I conducted an analysis on this car in the internet and it has been written that the transmission has a manufacturer's defect. Also, the car dealer did a diagnostics test on the vehicle and proved that the transmission is not responding. The car dealer said the repair is not covered. This car is less than 5 years old. I was driving with an unsafe car. Data indicates that the transmission defects with a transmission fluid leak. I was in a dangerous situation while driving the car in the interstate. There were no warning signs and I believe this can be a dangerous situation for other consumers who may have the same car. The dealer and manufacturer does not want to cover the repair of the transmission since they said there has not been any recalls with the car. I want to put this complaint because I was at risk for something I had no control of. I contacted the corporate office and they told me to take it back to get a second diagnostic. In my opinion I have already done the diagnostic and they will not accept it unless is recent. The diagnostic was done in March 2024. Dealer wants me to pay for the repair. The transmission fluid leak is a problem that appears to be from the manufacturer because a transmission's life should last longer. The car has been undriveable.
AIR BAGS PROBLEM
- Date Of Incident: 2023-06-20
- Crash: 1
- VIN: 2G11Z5S30L9
- Components: AIR BAGS
- Summary: I was in a car accident on June 20, 2023. I was stopped in traffic and was hit in the rear and pushed into the vehicle in front of me. The air bags detonated but did not deploy. The steering wheel and both front seat side air bags had some coming but the airbag did not deploy.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2022-10-01
- VIN: 1G11Z5S35LU
- Components: UNKNOWN OR OTHER
- Summary: While driving the RPMs decrease while the speeding is increasing. At time you can feel the car slow down when pushing the accelerator and then it slightly jumps forward. The car can be going 75mphs and the RPMs will be between 0 and 1. This also causes it to lag.
STEERING PROBLEM
- Date Of Incident: 2022-09-28
- VIN: 1G11Z5S34LU
- Components: STEERING
- Summary: The contact owns a 2020 Chevrolet Impala. The contact stated that upon parking the vehicle, the "Power Steering - Drive with Care" message appeared on the instrument panel. The contact then attempted to reverse out of the driveway and excessive force was needed to steer the vehicle. The contact restarted that vehicle two hours later and the vehicle resumed normal operation. Neither the dealer nor the manufacturer had been made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 54,000.
ELECTRICAL SYSTEM,STRUCTURE,SEATS PROBLEM
- Date Of Incident: 2021-01-26
- VIN: 2G1105S36L9
- Components: ELECTRICAL SYSTEM,STRUCTURE,SEATS
- Summary: The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My family is now having respiratory issues due to the mold issue.
EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2021-08-27
- Components: EXTERIOR LIGHTING
- Summary: The contact rented a 2020 Chevrolet Impala. The contact stated that the headlamps failed to produce adequate lighting while driving. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 40,433. The VIN was not available.
Negative 2020 Chevrolet Impala car reviews
Positive 2020 Chevrolet Impala car reviews
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I purchased a brand new 2019 Chevy Impala LS V-6 from a dealer's lot five months ago. I specifically wanted a car with a trunk that had almost 19 cubic feet of space, and the Impala met my requirements. During my test drive, I found the LS model to be very easy to handle and the ride was smooth. The electronic features on the car have been impressive, especially the Bluetooth feature that allows me to play music from my smartphone through the dashboard speaker and the hands-free feature that allows me to receive calls through a speaker near the instrument panel. The instrument panel also displays the caller's phone number. The folding down rear seats provide additional cargo space, which is similar to the old station wagons that had this feature. The Impala also has other great features, such as easy handling, low noise level on the road, excellent heating and air conditioning systems, and the ability to switch to manual transmission drive. I have been satisfied with the gas mileage, which is over 19mph combined city and highway driving. Although I haven't had the opportunity to take the Impala on a long road trip, I was informed that I would get 28mpg or more for straight highway driving. The backup camera is useful for backing into tight spots, but I prefer to also look out the rear window when backing up. The rear view window is designed to be too high, making it difficult to clearly see who is behind the car or coming from the side. Overall, I am very happy with my Impala purchase and would highly recommend it to anyone looking for a reliable and comfortable car.Regarding the backup camera, it becomes useless when it rains as the rain interferes with the rear camera. Additionally, the interior of the Impala is made of cheap materials. For instance, the sun visors come off the attaching mounted hook device whenever I move them, as the latter is made very flimsy. I have to keep reinserting the visors into that device. Moreover, the device which controls the outside left and outside right mirror is very cheaply made. There is practically no differentiation on that device to inform the driver that it is in a neutral position (neither controlling the right mirror nor the left mirror). One time, when I was trying to position the left outside mirror with that device, first the left rear window, and then the right rear window started to open. To this day, I don't know how that control affected those windows, and I probably would not be able to duplicate that phenomenon again. Apropos to the two outside mirrors, I cannot understand why the LS model does not have the heated outside mirror feature. Whenever it snows or rains, I have to be concerned with opening the driver window and clearing the outside driver's mirror. The latter feature should have been standard on the LS model. Other concerns are the car radio. It is exceedingly difficult to ascertain how to switch from AM to FM and vice-versa. The controls are very confusing on the radio, and the car manual is even more confusing. The same holds true for the control on the steering wheel, which is accessed in order to see the percentage of remaining motor oil life. The latter control is very difficult to access. In that regard, I'd like to compliment the manufacturer for the display pertaining to the pounds per square inch of the tires. I always keep that control displayed, and I am very appreciative of it. Now, I no longer have to bend down, especially on a cold winter day, and check the air pressure on each tire.I can easily check the tire pressure on each tire, both when starting the car and while driving on the highway. However, the low height of the Impala's design can make it difficult to get in and out of the car without bumping one's head, and accessing the controls of an Anytime machine through the car window can be a challenge. On the positive side, the dashboard controls are well-displayed, and the headlights are very bright at night. The compartments inside the car are nice, although the glove compartment could have been a bit larger and equipped with a light. The rear seating compartment is particularly spacious and comfortable, with plenty of room for passengers. The front seats are also very comfortable.
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I had a 2014 LTZ that I bought used with only 5K miles in late 2014. I loved that car and just recently got rid of it with 137K miles on it. Along the way, I only had one issue with it - a cracked manifold, which I'm told can happen on this V-6 engine. As a big guy, I was pleasantly surprised that this was the first car I've owned in almost 40 years of driving that I didn't have to pull the seat all the way forward to reach the steering wheel. The Impala's huge interior and trunk fit my needs perfectly. I loved the car so much that I just bought a used 2019 Premier with 10K miles and have had it for a few weeks now. I love the new car even more! The upgrades from my LTZ include a wireless phone charger, ventilated seats (great for here in Florida), AC power plug, built-in WiFi, and an upgraded Bose speaker system. I love the V-6 engine; it pulls this big car strongly when needed and rolls up and down I-95 at 85mph at 2100rpm. I haul a lot of inventory between my businesses, and the huge trunk and backseat are perfect - they're one of the main reasons I bought another Impala, along with the other features I mentioned. It's sad to see GM get out of the big car business, but I'm looking forward to enjoying this Impala for another 6 years or so.
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It's great that I got a car at what I believe is a good price, but I do think it's still a bit overpriced. Unfortunately, most advanced safety features are optional, whereas on most foreign competitors, these features are standard.
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It's a shame that GM only managed to perfect the Impala after so many years of producing subpar cars, just as the sedan market began to decline in favor of SUVs. However, the Impala is still an excellent choice for those seeking a comfortable and high-performing sedan at an affordable price. Even on long road trips with a family of four, the V6-powered Impala of the last generation (2014-2020) provides ample support and a quiet cabin. With a fuel economy of 28-29 miles per gallon on the interstate, it's an efficient choice as well. The only minor inconvenience is the adaptive cruise control, which can be difficult to disable. However, the controls are otherwise user-friendly, with Apple CarPlay and Android Auto available in the 2016+ models. If you're in the market for a used Impala, we recommend looking for a Premier trim with the Convenience Package, which includes a memory driver's seat, heated and ventilated front seats, a 110v rear seat outlet, and an electric tilt and telescoping steering wheel. The Premier Confidence Package also adds forward collision alert, adaptive cruise control, and 20
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I was told the same thing, but in my experience, it wasn't normal. However, I was able to fix the issue with a small plug. The cold air can be quite uncomfortable while driving, as it can make your knees freeze. Overall, it's a great car, although I'm not a fan of the 20 inch wheels. The Service Manager did try to explain that the cold air was meant to cool your phone while charging, but I still found it uncomfortable.
Additional sources
More sources of information about 2020 Chevrolet Impala problems:
What are common issues on 2014-2020 Impalas? | Impala Forums
Jan 11, 2021 ... I just bought a new-to-me 2019 Chevrolet Impala Premier 3.6L! It only has 38k miles on it. I used to have a 2002 Impala 3.8L LS (hit 220k ...
2020 Chevrolet Impala Problems | Kelley Blue Book
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Top Chevrolet Impala Problems · Transmission Pressure Control Solenoid Failure May Cause Erratic Shifting · Ignition Key Stuck Due to Failed Shifter · jolting ...
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Apr 13, 2022 ... Rough shifting and transmission failures are another frequent issue at roughly 95,000 miles. The transmission is a known weak spot, and can be ...
Other years of Chevrolet Impala
Are you having problems with your 2020 Chevrolet Impala?
Randal Pfannerstill 2025-03-26
There is a compartment at the front of the console that contains a cell phone charger. While the vehicle is in motion, outside air comes in this compartment. If the vehicle is stationary and the fan (heater/ac) is running, this also blows outside air through this compartment. During the colder months, this may offset the heater with cold air coming in, and in the summer months, the hot outside air may offset the AC. I took my car back to the dealership service department, and they compared it to two other 2019 Impalas on their lot. Both of the other Impalas had the same issue, and the dealership declared this to be
Derrick Bradtke 2024-11-02
Your Premier Impala looks and drives great! It has great handling with responsive steering and brakes, and the comfy seats make for a pleasant ride. The music and info system are also top-notch. However, it seems that the 20” tires come with very noisy high performance Firestone tires, which can be quite bothersome. It's unfortunate that you didn't receive any help from Firestone or the dealer. I hope your new Lexus 350ES provides a quieter and more enjoyable driving experience for you!
Mckenzie Ritchie 2024-09-12
I purchased a 2019 Impala with 34,000 miles in September and it now has 39,000 miles. Although it looks great, I have to say it's not as responsive as my previous 2010 Impala with the 3.5 engine. I drive conservatively and unfortunately, this car doesn't respond well to light touches. However, I was able to sell it to my local Chevrolet dealer for $1000 more than what I paid for it, which was a great deal considering the current inventory shortage. I then purchased a black 2011 Impala with the 3.5 engine and I couldn't be happier!
Jorge Anderson 2024-08-01
You can save a lot of money by purchasing a used Impala of the model you are looking for, rather than buying a new one. The LTZ or Premier models should not cost more than $30,000 brand new. While it is a nice looking car, it may not be worth the high price that dealers are offering. It is worth noting that GM is discontinuing this car, along with a few other mid-size GM cars. When considering purchasing these types of cars, it is important to be cautious as many GM cars have the same engine.
Cicero Breitenberg 2024-07-07
I have been dreaming of driving an Impala since the 90s and finally got the chance to rent one for two weeks while my main vehicle was in the shop. The exterior of the car is absolutely stunning, as we all know. However, when I first sat in the car, I was a bit underwhelmed. While the leather seats were nice and adjustable, the infotainment system and in-dash display were quite outdated and looked like something you could buy and install yourself at Best Buy. Additionally, the headrest was quite hard and uncomfortable, and the limited driver assists, aside from the blind spot warning, made it difficult to see anything other than directly ahead. Despite these issues, the car was quick, although the transmission was a bit sluggish and the brakes would get rock hard if the car sat for more than three hours. These issues were unexpected for a car with only 23k miles. For comparison, my primary vehicle is a 2020 Honda minivan, which has standard lane keeping assistance and adaptive cruise control, as well as nicer displays and more accurate voice commands, all for a similar price.