2019 Chrysler Pacifica hybrid problems

General information about Chrysler-Pacifica hybrid
Overview of popular issues
Recalls list
Negative car reviews
Positive car reviews

The Chrysler Pacifica is a minivan produced by the Chrysler division of Stellantis. It is unrelated to the discontinued crossover and concept vehicles by the same name and replaced the Chrysler Town & Country for the 2017 model year. It is positioned as the higher-end Chrysler minivan, above the Dodge Grand Caravan until 2020 and above the Chrysler Voyager (rebadged as the Chrysler Grand Caravan in Canada) since 2020.

The minivan is produced with two powertrains, a 3.6 L gasoline-powered engine and a plug-in hybrid. The plug-in hybrid version has a 16-kWh lithium-ion battery that can propel the car up to 33 mi (53 km) on electric power alone. The gasoline-only version of the Pacifica minivan went on sale in mid-2016, while the plug-in hybrid version became available in early 2017.

History

Development

In June 2013, it was reported that Chrysler was preparing to produce a new generation of its Town & Country minivan at the Windsor Assembly Plant, with production set to begin in 2015 and a release for the 2017 model year. An industry analyst reported that the new version would possibly be a crossover utility vehicle in the vein of the Pacifica.

In 2015, FCA CEO Sergio Marchionne announced that it would invest $2 billion in developing a new minivan, and overhauling the Windsor Assembly Plant to facilitate its production. A company issued plan of future vehicles revealed that a new Town & Country would begin production in February 2016 for the 2017 model year, and that the final-generation Dodge Grand Caravan would be maintained in parallel with the new Town & Country as a lower-cost option during the 2017 model year, after which it will be discontinued. Marchionne has been against "duplicate investments" in product development—a strategy reflected by his reduction of badge-engineering between FCA US's domestic marques.

On November 3, 2015, FCA filed to have its trademark registration on the Pacifica brand renewed; FCA's Head of Passenger Car Brands Timothy Kuniskis denied that this was related to any new products and that it was standard industry practice to continue renewing its trademarks because "you don't want to lose names. Establishing new names is expensive."

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Common 2019 Chrysler Pacifica hybrid problems

The 2019 Chrysler Pacifica Hybrid, a stylish and efficient minivan, has been reported to have several common problems based on complaints from its owners. Here are the detailed issues:

Engine: Random engine stalls and the inability to restart the engine after a stall are major complaints against the 2019 Chrysler Pacifica Hybrid. Owners also report issues with the vehicle failing to start when using the start-stop feature, which in some cases locks the vehicle in park mode.

Transmission: The transmission of the 2019 Chrysler Pacifica Hybrid has been reported to have issues such as inability to shift to drive mode from park, lurching when applying brakes, low-speed jerking, and failure to upshift. The unit is also known to cause a stall at times when coming to a halt in drive mode.

Service Brakes: Several owners have complained about the loss of braking force on the 2019 Chrysler Pacifica Hybrid when the brake pedals are depressed. Brake shudder and hissing noise are also prominent complaints on this van as per NHTSA reports. Though the latter issue was caused by a rusted brake disc and faulty pads, the former issue, where owners dealt with the occasional loss of braking pressure, did not receive any plausible remedy as the issue could not be replicated.

Electric System: The 2019 Chrysler Pacifica Hybrid is prone to many electrical problems such as random cabin equipment power loss, premature battery failure, key-fob issues, infotainment restart, and more. Though recalls for faulty battery grounding and voltage regulator were made, random issues persist for many owners.

Infotainment: The radio/infotainment system gets stuck on the backup camera view, causing driver distraction. Owners are forced to restart the vehicle to bring the system back to the radio menu. The automaker is aware of these issues and has rolled out two separate recalls (IDs-20V191000, 19V886000) to resolve this issue.

Structural Complaints: The second-row sliding door closes or opens unintendedly while parked or while driving due to door lock sensor issues. Though dealers are aware of this issue, no statement or service bullets have yet been released on this issue by the automaker.

Safety Complaints: The second-row seat belts have the possibility of detaching from their mounting points. Even though the previous model year received a recall on this issue, the 2019 model year owners are left to receive any update on this issue.

These issues have led to a significant number of recalls and complaints, making the 2019 Chrysler Pacifica Hybrid a questionable choice in terms of longevity and build quality.

How reliable are Chrysler Pacifica Hybrid?

Quality and Reliability 67.0/100

The 2024 Pacifica Hybrid has a predicted reliability score of 71 out of 100. A J.D. Power predicted reliability score of 91-100 is considered the Best, 81-90 is Great, 70-80 is Average and 0-69 is Fair and considered below average.

How long will battery last on Pacifica hybrid?

between 3 to 5 years

Your 2021 Chrysler Pacifica Hybrid battery will generally last between 3 to 5 years, but that can differ heavily depending on weather conditions battery size, type of battery, and driving habits. Even still, just because your battery isn't completely dead, doesn't mean it's operating accurately.

What are the electrical issues with a 2019 Chrysler Pacifica?

Chrysler "FCA US LLC" is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.

Are there any recalls on 2019 Chrysler Pacifica?

There are 6 recalls that may affect your 2019 Chrysler Pacifica. Check your 2019 Chrysler Pacifica for safety recalls and get them fixed for free at a Chrysler dealership near you.

How reliable are Chrysler Pacifica hybrid?

Quality and Reliability 67.0/100

What are the electrical issues with a 2019 Chrysler Pacifica?

What is the most common problem with the Chrysler Pacifica?

The 2021 Chrysler Pacifica has 327 problems & defects reported by Pacifica owners. The worst complaints are accessories - interior, electrical, and drivetrain problems.

How long will battery last on Pacifica hybrid?

between 3 to 5 years

2019 Chrysler Pacifica hybrid complaints

The NHTSA has received 0 complaints about various vehicle components related to the 2019 Chrysler Pacifica hybrid.

You can leave your car complaint via the special form below.

2019 Chrysler Pacifica hybrid recalls

The National Highway Traffic Safety Administration (NHTSA) has issued 2 recalls for different components of the 2019 Chrysler Pacifica hybrid.

2024-07-18

Manufacturer: Chrysler (FCA US, LLC)
Park Out Side: 1
Park Out Side: 1
Components: HYBRID PROPULSION SYSTEM
Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. A second notice will be sent once the final remedy is available, anticipated 4th Quarter 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

2020-06-09

Manufacturer: Chrysler (FCA US LLC)
Components: ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Summary: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Negative 2019 Chrysler Pacifica hybrid car reviews

Jamison Stroman 2025-01-13

We recently traded in our 2013 Ram 1500 Laramie Longhorn 4x4 for the 2018 Chrysler Pacifica Hybrid. Although we loved everything about it, we did experience some issues with the check engine light coming on just 8 days after purchase, with only 450 miles on the clock. Unfortunately, the same issue continued to occur and despite the dealer's best efforts, they were unable to resolve the problem. After involving Chrysler engineering, they suspected a software issue with the battery charging system. As one of only three in the nation at the time, this was a unique situation. However, Chrysler was very helpful and bought the vehicle back, allowing us to replace it with the same model in a different color. Unfortunately, we experienced the same issue with the second van at just 450 miles. Despite the inconvenience of spending 51 days in 8 different loaners and spending several thousand dollars, we were pleased with the support we received from Chrysler. After all was said and done, Chrysler bought the second van back as a lemon and we replaced it with a 2018 Jeep Grand Cherokee Trailhawk, which we are very happy with.
Mackenzie Collins 2024-10-21

Chrysler advertises a towing capability of 3600lb, but it's important to note that adding a towing package will void the power train warranty. Additionally, the owners manual, which is not provided until after purchasing the vehicle, clearly states that the vehicle is not permitted to tow. It's disappointing that Chrysler would mislead customers in this way. If you're looking for a trustworthy car manufacturer, consider Honda.
Parker Jakubowski 2024-08-11

The minivan is very comfortable and comes with great features such as adaptive cruise control and cabin noise cancellation. I did have some expectations for the Hybrid Powertrain, but unfortunately, it hasn't met them. Even when charged to 100%, the engine turns on almost every time you start the car, which can be frustrating. I wish it would operate more like a plug-in hybrid, allowing me to drive on electric when the battery is at 100%. Despite this, the van is still a great choice, although it only gets about 25.4 mpg, which is a bit disappointing. Overall, I would recommend it as a good van, but not necessarily as a good plug-in hybrid.
Jordan Marquardt 2024-06-10

I recently experienced an issue with my 2018 hybrid Pacifica. While performing a three point turn, the engine stalled causing me to lose braking and power steering. This was a scary situation as I was headed towards a curb with pedestrians nearby. Prior to this incident, I had noticed that the braking felt mushy at a stop sign. However, during the turn, the brakes became unresponsive. Despite standing on the brakes and cranking the steering wheel, I was unable to avoid hitting the curb. Thankfully, I was traveling at a very slow speed. Unfortunately, the car stalled and left my family stranded with oncoming traffic on both sides. We attempted to restart the car for 2-4 minutes while traffic continued to back up on both sides, making the situation increasingly dangerous. Eventually, the car restarted and we had it towed to the dealership. I must admit, I was too terrified to drive it after that experience.
Geovanny Jacobs 2024-05-03

We really enjoy our van, but unfortunately it has spent quite a bit of time in the shop over the past year. Most of the time was due to waiting for parts to become available. We purchased the van in late 2018 and it has been a great addition to our family. It is by far the most comfortable car we have ever owned and our first van. However, we did experience some issues with it. After a month of ownership, we discovered a cracked radiator which was promptly fixed by the shop. In December 2019, the heat went out and an engine light came on right before Christmas. We took it to the shop and after a full day of diagnostics, they found a loose connection which they tightened and fixed the issue. Unfortunately, a few days after Christmas, the heat went out again and the engine light came on. We drove without heat for the rest of our trip and took it back to the shop on January 4, 2020. After three weeks, the shop finally left a message today that they received the parts to fix the heat and it was working. However, they also mentioned that it did not clear the code and needed another part. They assured us that we will have our van back in one more week. Although it has been in the shop for close to 5 weeks in just 15 months of ownership, we remain hopeful that the issues will be resolved. We suggest that Chrysler consider using Amazon for their distribution as they seem to be able to deliver anything one could want in a matter of days.

Positive 2019 Chrysler Pacifica hybrid car reviews

Major Jacobson 2025-02-22

I had been considering a van for a long time with my two boys, aged 5 and 3. Our SUV was becoming difficult to get in and out of, and the third row was claustrophobic for anyone who wanted to ride with us. I also wanted to save money on gas and ride in the HOV lane with a commuter electric vehicle. Unfortunately, my wife was against driving anything larger than her sedan, so the idea of getting a van for her and an electric commuter for myself seemed like a pipe dream. However, the Chrysler Pacifica Hybrid came to the rescue! It's a van with all the room I was looking for, and it's also a plug-in, giving me the same advantages of an electric vehicle. After exhaustive research, I traded in my SUV for a 2019 Chrysler Pacific Hybrid Limited, which is the top of the line version with all the options added. Out the door, it was about $54k, but with the federal and state rebate, it's coming out cheaper than the gas version, AND I get my HOV lane. It's a win-win situation as my wife can continue driving her sedan, and I'm now commuting in a badass van. I love getting pure electric miles, and even when I ran out after 33 miles, I'm using a hybrid engine which continues to save gas. Although I wish I had stow and go, it's a small sacrifice for having a battery. The van drives great, and thanks to the electric motor, it accelerates very well for such a huge and heavy car. The 360 camera is pretty awesome, and the tri-panel roof makes the interior light and airy. The boys love the screens in the back with their remotes and wireless headphones. I'm still figuring it out, but unfortunately, the WiFi phone mirroring only works with Android. However, we get Apple CarPlay, which is awesome. The option of opening doors and trunk by sticking your foot out is now going to be a must-have on any future car purchases. So far, the only issue is that the GPS seems a bit buggy as it would sometimes take a while to load. That's my only complaint so far. I never thought I'd be driving a van, let alone a Chrysler van!That said, it's been great so far! Once you get past the psychological barrier of driving a van, it really is pretty awesome.
Osvaldo Lynch 2025-01-24

Hey there! It's great to hear that you're a minivan family! We totally agree that minivans are the way to go for families of 5. You've had some great experiences with different minivans in the past, and it sounds like you're really enjoying your current 2018 Pacifica Hybrid Limited. It's awesome that you were able to get such a great deal on a fully loaded car with all the bells and whistles. The electric mode sounds super cool too! It's understandable that you have a few complaints about the car, such as the lack of driver seat memory and auto foldable mirror, but overall it sounds like you're really happy with it. Thanks for sharing your experience with us! The gas tank used to stop the pump way before the tank was full, and I had to repeatedly get it to go to fill the tank up completely. Now, I just leave the car on and observe the tank indicator. Fortunately, I don't need to fill the tank frequently due to mostly using electric. Otherwise, the car is still great. I'm very happy about the purchase.
Rigoberto Block 2025-01-10

It's great to hear that you're able to get by almost every day with just a level one charger and not have to use gasoline. It's impressive that you're able to go weeks without stopping for gas and average 75-80 mpg for local driving. Of course, using the a/c and heat will cut down on the mileage, but it's good to know that the electronics keep you aware of maintenance needs and the car's performance. I'm amazed that you were able to fit two twin mattresses, box springs, and frames with room to spare by popping out the second row of seats and putting down the third row. It's a shame that the control panel screen goes out occasionally, but hopefully, you'll be able to get it checked out soon. I agree that having memory on the front seat position would have been a nice feature to have. It's great to hear that the driver assist features are working well for you. It's good to know that you haven't seen any significant changes in your electric bill. Thank you for sharing your experience!
Dale Feest 2025-01-03

If you're in the market for a spacious vehicle with great gas mileage and all the bells and whistles, look no further than the Chrysler Pacifica Limited Hybrid. Not only does it offer fantastic range of 566 miles on electric/gasoline, but it also drives like a sedan. Plus, with the IRS $7,500 tax credit and some states offering clean air cash for buying a hybrid, it's an affordable option that's hard to pass up. I personally own two Pacifica Hybrids and couldn't be happier with my purchase. It's the perfect combination of safety and savings, and I've even installed a level 2 charger in my garage to make daily charging a breeze. With features like park assist, GPS, and a DVD player for the middle seats, it's a great choice for families. And with a third row seating that can hold up to 7 passengers in comfort, it's perfect for road trips. I've had no major issues with my Pacifica Hybrid over the years, and with a federal tax credit of $7,500 dollars and a state rebate of $2,500 dollars, it's a great value for the price. Don't hesitate to visit your nearest Chrysler dealership to test drive and buy this amazing vehicle!The 2024 PHEV has aged well and has been very cost-effective for my daily use. It's spacious enough to carry both people and any items I need, which is why I rate it 5 stars for my needs.
Cade Kuvalis 2024-11-27

I'm glad to hear that you are happy with your purchase!

Additional sources

More sources of information about 2019 Chrysler Pacifica hybrid problems:

2019 Chrysler Pacifica Reliability - Consumer Reports

https://www.consumerreports.org/cars/chrysler/pacifica/2019/reliability/

Owner Reported Trouble Spots · Paint And Trim · In-car Electronics · Electrical Accessories · Transmission Minor · Exhaust · Transmission Major · Engine Minor · Climate ...

Problems with your 2019 or late 2018 model year Pacifica? | 2017+ ...

https://www.pacificaforums.com/threads/problems-with-your-2019-or-late-2018-model-year-pacifica.47005/

May 15, 2020 ... I'm very pleased with mine. 2015 Chevy Volt 2019 Pacifica Hybrid ... 2020 Chrysler Pacifica Limited. Jazz Blue ... problems online, but most appear ...

Pacifica: is Chrysler really so bad? : r/whatcarshouldIbuy

https://www.reddit.com/r/whatcarshouldIbuy/comments/14nyqwo/pacifica_is_chrysler_really_so_bad/

Jul 1, 2023 ... The 2019+ have mostly fixed the issues with the ZF 9 speed. ... transmission issue. Reply ... Chrysler isn't known for their hybrids, and the ...