2019 Cadillac Xts problems
The Cadillac XTS (short for X-Series Touring Sedan) is a full-size car built by the American company Cadillac from 2013 until 2019. It is a four-door sedan with seating for up to five passengers. Based on an enlarged version of the Epsilon II platform, it has a front-mounted engine that either drives the front wheels or drives all four wheels.
Replacing the smaller Cadillac STS and larger DTS, production began in May 2012 at the Oshawa Assembly Plant and launched in June as a 2013 model. Marketed with left-hand drive in the United States, Canada, Mexico, China, and the Middle East (except Israel), the XTS was also assembled by Shanghai GM, with production beginning in February 2013.
Interior
In addition to the base XTS, there are five trim packages labeled "Luxury", "Premium Luxury", and "Platinum", with the optional XTS V-Sport offered in both "V-Sport Premium Luxury" and "V-Sport Platinum". Some of the standard features include dual-zone automatic climate control, 4G LTE connectivity, adaptive cruise control, keyless entry, leather seat-upholstery, 8-way power front seats, parking assist and comprehensive safety equipment like ABS, stability control, dual-stage front airbags, front side airbags, side-curtain airbags front and rear, and a driver side knee airbag.
Optional equipment includes separate climate controls for rear seat passengers, coupled with 8" LCD screens that flip up from the front passenger seat-backs, allowing an internal DVD player to display content with wireless headphones. The interior can be outfitted in a large assortment of color combinations, along with four wood selections. Cadillac's CUE system is standard with an 8-speaker Bose sound system, including HD Radio and SiriusXM. An optional 14-speaker Bose sound package includes AudioPilot noise compensation technology.
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Common 2019 Cadillac Xts problems
The Cadillac XTS, introduced in 2013, is known for its luxury and performance. However, like any vehicle, it has faced certain issues and complaints from owners. Here are some common problems with the Cadillac XTS, particularly the 2019 model, based on complaints from owners:
- CUE System Screen Delamination: This issue has been reported by several 2013-2019 Cadillac XTS owners, with the 2013 model being the most affected.
- Air Suspension Failure: Higher mileage Cadillac XTS vehicles, including the 2019 model, have experienced issues with the air suspension system.
- Radio and Navigation CUE Problems: Some 2019 Cadillac XTS owners have reported issues with the radio and navigation CUE system. These problems include losing preset stations, having music play from a different station, and the inability to type in destinations into the navigation system. The dealership has stated that Cadillac has not approved any parts replacement for this issue, and it is unclear whether it is a radio or software problem.
- Reliability Issues: Cadillac vehicles, in general, have experienced reliability issues, with a 3 out of 5 reliability rating according to RepairPal experts. This ranks them 26th out of 32 major car brands, with an average annual repair cost of $783.
These are some of the common problems reported by Cadillac XTS owners, particularly for the 2019 model. It is essential to address these issues promptly to ensure the vehicle's safe and reliable operation.
Are Cadillac XTS reliable?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
How many miles does a Cadillac XTS last?
A Cadillac, in general, can last over 200,000 miles and up to 20 years, depending on its usage and maintenance.
Are there any recalls on the Cadillac XTS?
Summary: General Motors LLC (GM) is recalling certain 2019 Cadillac XTS vehicles. The front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strap.
Are Cadillac XTS expensive to maintain?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year. Full-size luxury SUVs, like the Escalade, average $1,127 per year.
Is the Cadillac XTS a reliable car?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
Are 2019 Cadillacs reliable?
Reliability 8/10 – There are no major problems found on the 2019 Cadillac XTS. Avoid models from 2013 since they have electrical issues, in general 2014–2019 are dependable.
Are Cadillac XTS expensive to maintain?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year. Full-size luxury SUVs, like the Escalade, average $1,127 per year.
Why did they stop making Cadillac XTS?
Well from the beginning the XTS was built as a holdover for Cadillac's traditional fan base until the brand could launch the range-topping CT6 luxury sedan. Now the CT6 is here there's no need for the XTS to stick around leading to its discontinuation.
2019 Cadillac Xts car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Cadillac Xts problems, we found that the most common problems with these 2023 model year vehicles are:
- Air bags problems
- Seats problems
- Service brakes problems
- Unknown or other problems
The graph below shows statistics for all 2019 Cadillac Xts vehicle components and the number of complaints received.
2019 Cadillac Xts complaints
The NHTSA has received 3 complaints about various vehicle components related to the 2019 Cadillac Xts.
AIR BAGS,SEATS PROBLEM
- Date Of Incident: 2024-10-18
- VIN: 2G61M5S3XK9
- Components: AIR BAGS,SEATS
- Summary: The passenger present module in seat isn’t working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
SERVICE BRAKES PROBLEM
- Date Of Incident: 2020-12-31
- Crash: 1
- VIN: 2G61M5S33K9
- Components: SERVICE BRAKES
- Summary: BRAKES FAILED TO COMPLETELY STOP THE VEHICLE ONCE WHEN BACKING OUT OF A PARKING SPOT AND AGAIN WHEN PULLING INTO A PARKING SPOT
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-06-14
- VIN: 2G61M5S39K9
- Components: UNKNOWN OR OTHER
- Summary: THE BACKUP CAMERA GUIDE LINES CAN BARELY BE SEEN AND IN ANY SUN LIGHT CANNOT BE SEEN AT ALL. AT NIGHT , ALL YOU CAN SEE IS WHAT LOOKS LIKE SNOW. CADILLAC SAYS IT IS A SOFTWARE PROBLEM AND THERE IS NO FIX. THIS IS A SAFETY ISSUE AND NEED TO BE ADDRESSED THERE ARE NUMEROUS COMPLAINTS ABOUT THIS AND CADILLAC REFUSES TO FIX IT
2019 Cadillac Xts recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 2 recalls for different components of the 2019 Cadillac Xts.
- Manufacturer: General Motors LLC
- Components: SEAT BELTS:FRONT
- Summary: General Motors LLC (GM) is recalling certain 2019 Cadillac XTS vehicles. The front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strap.
- Consequence: If the securing rivet is missing, the buckle may separate from the cable mounting strap in the event of a crash, preventing the occupant from being properly restrained, thereby increasing the risk of injury.
- Remedy: GM will notify owners, and dealers will inspect the front seat buckle assemblies, replacing them if the rivets are missing, free of charge. The recall began February 7, 2019. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N182204040.
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
- Consequence: A reduction of braking performance can increase the risk of a crash.
- Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
Negative 2019 Cadillac Xts car reviews
Positive 2019 Cadillac Xts car reviews
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I bought the XTS Premium model and love it. I have had Mercedes, BMW, and Jaguar, but I have fallen in love with Cadillac. The ride, amenities, and overall experience have been exceptional. I bought the car after I had bought the XT5 the week prior to replace my Mercedes GL350. When I was looking at the SUV, I decided to test drive the XTS as well. I could not get it out of my mind, so I went back a week later and bought it as well. I looked at the CTS6 as well, but I really liked the aesthetics and the performance of the XTS much better. I had a CTS-V for a number of years, but I can honestly say this XTS is amazing. Luxury, ride, and amenities cannot be beaten. Years ago, you could not get me to buy an American car, but I am completely sold.
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I love this car! Everything about it works for me. I read how professional reviewers don't think it's fast, but when I tromp on it, it jumps off the line and pins you in the seat. I know it's true because when I took a friend for a ride, he was very impressed with the acceleration! It's a beautiful car, as many people have told me. The new styling is stunning, and of course, it's a Cadillac, which is an upgrade over my other premium cars.
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GM apparently sells a large number of Luxury optioned XTS's to fleets. They don't have all the goodies of the Premium or Platinum Luxury editions, but they come back on the market as one year old cars dirt cheap. I considered many of them but decided we needed the extras that come with the Premium Luxury model. We were able to buy a dealer demo with only 3400 miles on it with a $20K discount. We have driven Cadillacs for 30 years but always bought used ones. This is our first new Cadillac and it is stunning. The fact that SUVs, pickup trucks, and 'sport' sedans are so popular make this traditional luxury sedan a great buy. Ours is a 2017 model and I note there is heavy dealer discounting on 2018 models. If you want a luxury sedan at a bargain price compare the XTS with what you can get for the same price. I absolutely love the adaptive cruise control, although I haven't gotten up the nerve to try the auto parallel part feature yet. However, I must admit that the CUE touchscreen controls are hard to operate. If someone came up with an aftermarket on/off/scroll button, every owner would have it installed. On top of being anything but intuitive, the screen retains your fingerprint every time you touch it, which can look messy and obscure the controls at certain times of the day. The power window controls are placed too far forward, and the switch for the driver's side window should be right where your hand falls, but you tend to hit the rear window button instead. This car has more road noise than previous DTS and SLS we have owned. The Goodyear Eagle tires may be part of the problem, but you would think GM would want a quiet ride in a luxury car. One year into ownership of this car, I couldn't stand the road noise any more. I was shopping for replacement tires and was very annoyed that GM would equip a luxury car with tires this obtrusive. I drove a CT6 and decided that was what I should have bought. I am much happier with the CT6 all around.The XTS is a great value, but it may not be Cadillac's best.
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I originally wanted a CT-6, as I had a 2011 DTS. To find the perfect sedan for my wife, we sat in many different models. Although we had not considered an XTS, we decided to look at all models again, as we have been loyal Cadillac owners since 1971. While I understand that there is no comparison between imports and the XTS, the price point, finish, and hi-tech components of the XTS made me take a closer look. When my wife said, 'I like that one,' and Edmonds had already provided me with a quote, we purchased the XTS. It is a great car and drives almost as smoothly as my previous DTS's and DeVilles. I gave road noise a poor grade on the survey, but the noise and harsh ride were totally the fault of the tires. The original equipment tires provided great stability and drive characteristics, but I care nothing about that. After hearing similar complaints from other Cadillac owners about tires, I requested that the dealer replace them with a different brand of non-performance tires. This was done at no charge to me, and my ride is now restored. We truly like the car, and the warranty and free service are equal or better than the imports. The engine and drivetrain are well-proven. It's a nice Cadillac with nice pricing. Update June 2018: We've been on several trips with the XTS, and it has performed wonderfully. The highway mileage at 73 MPH is 29.7-31.2. The car is extremely responsive for a non-turbo V6, and there has never been any issue with lack of power for any purpose. The electronics are faultless, and the handling is great. I had it serviced by an out-of-state dealership, and it was a very pleasant experience with no cost. The only small cons are that the trunk size is smaller than a DTS, and we carry a small scooter as well as luggage in the trunk. Perhaps it is my age, or just maybe the seats could be a little softer. Beyond that, it's a great car for us, and we have honestly enjoyed it since purchase.
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I love my car! I've had it for 3 months now. When I bought it, it was certified used with 23k miles. The interior is absolutely gorgeous. The rear view mirror is like a jewel and the seats and technology package were unexpectedly attractive. The touchscreen and touch sound control do away with buttons, so the dash is clean and lean. There are little cubbies that are perfect for sunglasses, change, and even a Samsung smartphone (unfortunately not an iPhone X). They fit snugly inside the conveniently secretive cubby. While it doesn't quite have the agility of my former BMW 325i, it comes pretty close, and for a sedan, that's amazing! The gas mileage is what I expected, approximately 21-22 mpg, which is about the same as another former midsized sedan, a Lincoln MKS. The ride is quiet and smooth and there is adequate trunk space. Overall, it's a very comfortable car with just the right amount of luxury.
Additional sources
More sources of information about 2019 Cadillac Xts problems:
2019 Cadillac XTS Problems | Kelley Blue Book
How reliable is the 2019 Cadillac XTS? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
2019 Cadillac XTS Review, Problems, Reliability, Value, Life ...
Aug 31, 2023 ... Reliability 8/10 – There are no major problems found on the 2019 Cadillac XTS. Avoid models from 2013 since they have electrical issues, in ...
2019 Cadillac XTS Check Engine Light: Common Problems ...
Nov 5, 2021 ... On the 2019 Cadillac XTS, the P0496 is in fact more commonly due to a faulty EVAP Purge Solenoid Valve. The purge solenoid valve is used ...
2019 XTS battery problems | Cadillac Owners Forum
Feb 14, 2022 ... 2019 XTS its only been 2.4 years since purchased new and the battery was dead! Wife was using the car at the time, she went to start it at ...
2019 Cadillac XTS Repair: Service and Maintenance Cost
2019 Cadillac XTS vehicles have 2 known recalls. The most common recall is: Rear Brakes Experience Reduced Performance. Front Seat Belt Buckles Detach In An ...
Other years of Cadillac Xts
Are you having problems with your 2019 Cadillac Xts?
Jaren Leffler 2025-05-16
I rented this vehicle for 12 days in San Diego over the holidays. Although I read the manual twice and called Onstar (who unfortunately couldn't help), I still had trouble figuring out even the most basic commands, such as getting the seat memories to stick or getting the trip meter to appear on the display. It was also frustrating that most of the time when exiting the car, the driver's seat would move back and the outside mirrors would point towards the ground, and they wouldn't return to their previous position when getting back in the car. It's really annoying having to reset these items every time you go somewhere. However, I did find it easy to pair my phone. Additionally, the XTS now has rubberband 19 tires that ride like crap! I could feel every little imperfection on San Diego's crappy side streets. On the plus side, the car's handling was quite good. The XTS is a blast to throw around corners, although I miss the sound of a V8 and the car could definitely use 50 more lbs. feet of torque. Overall, I dropped this car off thinking that Cadillac could improve on the car's controls and ride quality. I do know I could never spend $55K on a car whose controls can't be figured out, with a ride that my Ram 1500 puts to shame!
Dominic Waters 2025-05-01
The car has 60K miles on it. I understand that spider cracks on the radio screen are common in most Cadillacs, and fixing it for $1,000 does not guarantee that new cracks won't appear. Connecting an iPhone to the Cue system can be a bit of a hassle. Although the car is beautiful, comfortable, and handles well, I would expect better quality in the electronics.
Toy Jerde 2024-10-19
Nice car! However, I was surprised to find out that it didn't have blind spot detection, which was a deal breaker for me. The car is very comfortable, but there are a few blind spots. Additionally, I was expecting more options for the price point.
Derrick Olson 2024-09-23
Hello! I hope you're doing well. I wanted to share my thoughts on the vehicle you mentioned. While it looks great, I found it a bit challenging to drive due to the blind spots and narrow view out of the rear view mirror. Additionally, the distance between the large head rests made it difficult to see behind me, and I often bumped my head when entering or exiting the vehicle. Lastly, I found that the gear shift got in the way of the cup holder, and I would have preferred if they were placed elsewhere or if there were additional cup holders available. Thank you for letting me share my experience!
Kaleigh Greenfelder 2024-06-26
Of course, the Cadillac name has a certain appeal, but the hype surrounding it may be exaggerated... as is the price.