Cadillac Xts problems
The Cadillac XTS (short for X-Series Touring Sedan) is a full-size car built by the American company Cadillac from 2013 until 2019. It is a four-door sedan with seating for up to five passengers. Based on an enlarged version of the Epsilon II platform, it has a front-mounted engine that either drives the front wheels or drives all four wheels.
Replacing the smaller Cadillac STS and larger DTS, production began in May 2012 at the Oshawa Assembly Plant and launched in June as a 2013 model. Marketed with left-hand drive in the United States, Canada, Mexico, China, and the Middle East (except Israel), the XTS was also assembled by Shanghai GM, with production beginning in February 2013.
Interior
In addition to the base XTS, there are five trim packages labeled "Luxury", "Premium Luxury", and "Platinum", with the optional XTS V-Sport offered in both "V-Sport Premium Luxury" and "V-Sport Platinum". Some of the standard features include dual-zone automatic climate control, 4G LTE connectivity, adaptive cruise control, keyless entry, leather seat-upholstery, 8-way power front seats, parking assist and comprehensive safety equipment like ABS, stability control, dual-stage front airbags, front side airbags, side-curtain airbags front and rear, and a driver side knee airbag.
Optional equipment includes separate climate controls for rear seat passengers, coupled with 8" LCD screens that flip up from the front passenger seat-backs, allowing an internal DVD player to display content with wireless headphones. The interior can be outfitted in a large assortment of color combinations, along with four wood selections. Cadillac's CUE system is standard with an 8-speaker Bose sound system, including HD Radio and SiriusXM. An optional 14-speaker Bose sound package includes AudioPilot noise compensation technology.
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Cadillac Xts model years
Common Cadillac Xts problems
Based on complaints from owners of the Cadillac XTS, common problems with this car include:
- Transmission Issues:
- Symptoms: Shaking, shuddering, jerking, grinding noises, shifting problems.
- Impact: Unnerving driving experience and potential safety concerns.
- Resolution: Repairs may involve addressing transmission shifting issues and failures.
- Electrical Problems:
- Symptoms: Recurring electrical issues affecting reliability and safety.
- Impact: Malfunctioning infotainment systems (CUE), power loss, drained batteries, and starting failures.
- Resolution: Addressing unresolved electrical issues to ensure vehicle reliability.
- Brake Problems:
- Symptoms: Squealing, clunking noises, brake locking up in certain driving situations.
- Impact: Compromised safety due to potential brake failures.
- Resolution: Repairing faulty brake boosters, auto braking system failures, or other brake-related issues.
- Air Suspension Problems:
- Symptoms: Leaning to one side, sagging in the rear, noisy compressor, "nose dive" when stopping.
- Impact: Expensive repairs, compromised ride quality, and handling.
- Resolution: Consider using a conversion kit to replace air suspension components with coilover struts for a reliable and cost-effective solution.
- Seatbelt and Airbag Issues:
- Symptoms: Airbag warning light, faulty airbags, seat belts locking or having faulty buckles.
- Impact: Increased risk of injury or death in case of collisions.
- Resolution: Promptly addressing faulty airbags and seatbelt issues to ensure occupant safety.
These problems reported by Cadillac XTS owners highlight various critical issues affecting the vehicle's performance, safety, and reliability. Addressing these issues promptly through proper repairs and maintenance is crucial to ensure a safe and enjoyable driving experience.
Is the Cadillac XTS a reliable car?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
How long does a Cadillac XTS engine last?
On average, a well-maintained Cadillac engine can last anywhere from 200,000 to 300,000 miles (or more).
Are Cadillac XTS expensive to repair?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year.
Which Cadillac XTS is the best?
We prefer the XTS V-Sport's 410-hp twin-turbo V-6 to the standard 304-hp V-6. That raises the cost of our preferred XTS considerably, but it's still many thousands cheaper than its German rivals.
Percentage distribution of complaints by Cadillac Xts years
We have researched Cadillac problems and analysed all the complaints filed against Cadillac Xts cars and compiled the top 5 most problematic Cadillac Xts model years:
Below you can see the percentage distribution of known problems by Cadillac Xts model years.
Distribution of the number of complaints by Cadillac Xts years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Cadillac Xts car problems categorized by type of issue
After analysing all complaints related to Cadillac Xts , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Suspension problems
- Unknown or other problems
- Engine problems
- Service brakes problems
The graph below shows statistics for all Cadillac Xts vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Xts model years
A total of 5 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Xts model years
There were a total of 6 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Xts model years
There were a total of 2 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 194 complaints about various vehicle components related to the Cadillac Xts . Below are the 25 most recent complaints reported for Cadillac Xts vehicles.
Latest 25 complaints
Cadillac Xts 2014
- Date Of Incident: 2024-10-21
- Date Complaint: 2024-10-25
- VIN: 2G61M5S36E9
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2014 Cadillac XTS. The contact stated that his son and wife were driving back home on the highway at an undisclosed speed when all of a sudden they heard a loud sound come from the rear end of the vehicle, this sound continued to persist and so the contacts son proceeded to veer off onto the next exit to park their vehicle in order to inspect where the obnoxious sound had come from. The contact stated that his son had called him to arrive to the scene in order to inspect the vehicle, upon the contact arriving to check out the vehicle, he noticed a clear crack across the narrow flange of the catalytic converter. The contact proceeded to turn on the vehicle and noticed that the check engine light was illuminated, and the exhaust would make an obnoxiously loud noise. The vehicle was taken to an independent mechanic where the vehicle inspected however not diagnosed. The contact was advised that the catalytic converter had a massive crack in it, and that he would have to replace it. The manufacturer was not notified of the failure. The approximate failure mileage was 82,208.
Cadillac Xts 2019
- Date Of Incident: 2024-10-18
- Date Complaint: 2024-10-18
- VIN: 2G61M5S3XK9
- Components: AIR BAGS,SEATS
- Summary: The passenger present module in seat isn’t working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
Cadillac Xts 2016
- Date Of Incident: 2024-07-01
- Date Complaint: 2024-08-23
- VIN: 2G61L5S35G9
- Components: ELECTRICAL SYSTEM
- Summary: Screen completely unresponsive and delaminated
Cadillac Xts 2016
- Date Of Incident: 2024-06-15
- Date Complaint: 2024-06-28
- VIN: 2G61P5S39G9
- Components: WHEELS
- Summary: I was forced onto the shoulder of the interstate by a vehicle that came into my lane. As I went onto the shoulder, I hit a pothole (there were several), and it split my factory rim in half, damaging my tire, also. It took me several days to find a reasonably priced replacement factory wheel as I could not afford $900 to replace one wheel that should have been able to withstand a pothole on the side of the road. I had to pay $215 for a wheel from a company in Wisconsin that had to ship it to me. and it is a used wheel that has a lot of curb rash, damages to it, so who knows how long it will withstand daily driving. I had to buy a new tire for $115 and wait for that to be shipped so I could pick up. Then I had to pay to have the tire put on the wheel and balanced. This also left me on the side of the road for four hours waiting for a tow truck which was very dangerous. Which my insurance only paid partial because of the distance that I was to my home. They charged me an additional $40 on top of what my car insurance paid them. All of this caused a lot of anxiety being on the side of an interstate waiting for a tow truck because my whole rim split in half. And the stress of figuring out how to pay for it all to be repaired so I could stop borrowing a car just to get to and from work. I called the dealership that I purchased the vehicle from Cable Dahmer Cadillac of Kansas City and the person in the parts department basically told me it wasn't anyone's fault and he didn't have any information on how I could file a claim with Cadillac/GM directly before coming here to file a claim. I also filed a claim with the state of Missouri so they are aware the shoulder/road on the interstate in that location needs repaired so this doesn't happen to anyone else.
Cadillac Xts 2013
- Date Of Incident: 2024-04-09
- Date Complaint: 2024-04-29
- VIN: 2G61P5S36D9
- Components: UNKNOWN OR OTHER
- Summary: The gear is stuck between P and R. I am unable to move the vehicle when this occurred, I have too call AAA.
Cadillac Xts 2013
- Date Of Incident: 2024-01-10
- Date Complaint: 2024-01-17
- VIN: 2G61R5S35D9
- Components: ELECTRICAL SYSTEM
- Summary: Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.
Cadillac Xts 2016
- Date Of Incident: 2023-10-01
- Date Complaint: 2023-12-14
- VIN: 2G61N5S31G9
- Components: AIR BAGS
- Summary: The contact owns a 2016 Cadillac XTS. The contact stated that the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the seat belt was the cause of the air bag warning light being illuminated. The vehicle was taken to another independent mechanic, who stated that the system needed to be reset. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 44,000.
Cadillac Xts 2013
- Date Of Incident: 2023-10-18
- Date Complaint: 2023-10-18
- VIN: 2G61P5S37D9
- Components: SEATS
- Summary: Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.
Cadillac Xts 2013
- Date Of Incident: 2023-10-18
- Date Complaint: 2023-10-18
- VIN: 2G61P5S37D9
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
- Summary: Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.
Cadillac Xts 2013
- Date Of Incident: 2022-11-01
- Date Complaint: 2023-08-11
- VIN: 2G61P5S31D9
- Components: ELECTRICAL SYSTEM,EQUIPMENT
- Summary: The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.
Cadillac Xts 2017
- Date Of Incident: 2023-08-05
- Date Complaint: 2023-08-09
- VIN: 2G61M5S38H9
- Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.
Cadillac Xts 2014
- Date Of Incident: 2023-07-01
- Date Complaint: 2023-07-11
- VIN: 2G61M5S31E9
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.
Cadillac Xts 2016
- Date Of Incident: 2023-02-04
- Date Complaint: 2023-06-30
- VIN: 2G61U5S33G9
- Components: UNKNOWN OR OTHER
- Summary: The screen on the Cadillac CUE system has cracked/spidered and now has become a serious safety issue. You have to continuously fumbled around pressing buttons while driving. I have contacted GM numerous times and have gotten the run around. I understand that there are a few class action lawsuits still ongoing over this safety issue. Is the NHTSA looking into this problem?
Cadillac Xts 2016
- Date Of Incident: 2023-05-19
- Date Complaint: 2023-06-25
- VIN: 2G61M5S3XG9
- Components: FUEL/PROPULSION SYSTEM
- Summary: when You fill up the car. gas leaks to the ground. I culd smell the fumes coming out of my home heater vents in My bedroom. I went to the garage and the fumes were very strong. I open both garage doors a nd the man door. then worried about a explosion,Gas water heater is in the garaaage. But I got into the car and drove it out to the driveway! I bought the used car from Cathedral city Lexus dealer. 5-9-2023. the filled up the car for Me and I smelled gas. I just assumed that the spilled some...5-19-2023 I filled it up again at Costco, and that night I smelled thee fumes.I took the car to the shop a they said it had to be replaced. We are now waiting for the new Gas tank to arrive. Aut shop Claims it can't be repaired. I can and will bring the old gas tank Home....for You inspection.
Cadillac Xts 2016
- Date Of Incident: 2023-05-12
- Date Complaint: 2023-06-19
- VIN: 2G61M5S35G9
- Components: UNKNOWN OR OTHER
- Summary: Spider cracks in CUE system not allowing visibility during reverse, safety concern.
Latest 5 recalls Cadillac Xts
The National Highway Traffic Safety Administration (NHTSA) has issued 14 recalls for different components of the Cadillac Xts.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Cadillac Xts 2019
- Report Received Date: 2018-12-19
- Manufacturer: General Motors LLC
- Components: SEAT BELTS:FRONT
- Summary: General Motors LLC (GM) is recalling certain 2019 Cadillac XTS vehicles. The front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strap.
- Consequence: If the securing rivet is missing, the buckle may separate from the cable mounting strap in the event of a crash, preventing the occupant from being properly restrained, thereby increasing the risk of injury.
- Remedy: GM will notify owners, and dealers will inspect the front seat buckle assemblies, replacing them if the rivets are missing, free of charge. The recall began February 7, 2019. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N182204040.
- Model: Cadillac Xts 2018
- Report Received Date: 2018-08-30
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
- Consequence: A reduction of braking performance can increase the risk of a crash.
- Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
- Model: Cadillac Xts 2019
- Report Received Date: 2018-08-30
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
- Consequence: A reduction of braking performance can increase the risk of a crash.
- Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
- Model: Cadillac Xts 2015
- Report Received Date: 2015-10-16
- Manufacturer: General Motors LLC
- Components: AIR BAGS:SIDE/WINDOW
- Summary: General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
- Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
- Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
- Model: Cadillac Xts 2014
- Report Received Date: 2014-09-09
- Manufacturer: General Motors LLC
- Components: PARKING BRAKE
- Summary: General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
- Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
- Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
Latest negative Cadillac Xts car reviews
Latest positive Cadillac Xts car reviews
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Vehicle year: 2013
Purchased a White Diamond exterior with Carmel/Black interior Premium FWD XTS in July after considering a BMW or Mercedes.After 3,300 miles in it, the more I drive it the more I love it. Outstanding ride quality and interior finish is top notch.So glad Cadillac did not abandon the smooth ride to chase the BMW/Mercedes performance (extremely hard ride) model.This car provides a perfect blend of cushion & performance handling.Big car ride with midsize handling.The spirited V6 provides excellent power while returning great gas mileage.CUE system definitely requires a dedicated learning period to familiarize yourself with the many features.
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Vehicle year: 2018
Congratulations on your second XTS Cadi! It's unfortunate that it's no longer in production, but I'm glad to hear that you enjoy its elevated ride height and powerful 304 HP V6 engine. If you manage to keep your foot off the gas pedal, you'll also get great gas mileage. The car's elegant design and high-quality interior trim, including real wood accents, make it stand out from competitors like BMW, Mercedes, and Audi. Plus, it's more affordable too. Thank you for supporting American-made cars!
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Vehicle year: 2014
I received my XTS Platinum FWD in Sapphire Blue Metallic on May 11th and I must say, I become more pleased with it every day. I have previously owned a Lexus LS, a Jaguar XJ, and a Mercedes CLS, and the XTS compares very favorably with each of those luxury vehicles. In fact, after seriously evaluating 11 other cars and SUVs, I couldn't escape the fact that dollar for dollar, the XTS was the best value in its class. It's a pleasure to drive, performs beautifully, and has that head-turning quotient. Overall, I'm extremely happy with my purchase.
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Vehicle year: 2019
I purchased my car a year ago, a used fleet car with only 27,000 miles. Although I have read some complaints about the CUE system and other controls, I have had no problems figuring it out. I opted for the stock engine, as this beauty was built for comfort, not for speed. It's unlike any car I've ever owned; there isn't a single knob on the dashboard, which is pretty cool. Sure, you have to look for the button you want, but it only takes a second. When I move cross country with my German Shepherd and parrot, we will all be very comfortable in this car. I agree that the stock tires are not of the highest quality for a vehicle of this caliber, but that's an easy fix. There are many nice touches inside; one of my favorites is the ambient lighting at night. I also purchased some cool accessories like floor mats with the shield emblem, and lights that display the Cadillac logo on the ground when the door is opened. As a 60 year old retired computer programmer, if this is my midlife crisis, at least I'm doing it in style. It's a shame that Cadillac is discontinuing all sedans, abandoning the very thing that made the brand great.
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Vehicle year: 2017
I originally wanted a CT-6, as I had a 2011 DTS. To find the perfect sedan for my wife, we sat in many different models. Although we had not considered an XTS, we decided to look at all models again, as we have been loyal Cadillac owners since 1971. While I understand that there is no comparison between imports and the XTS, the price point, finish, and hi-tech components of the XTS made me take a closer look. When my wife said, 'I like that one,' and Edmonds had already provided me with a quote, we purchased the XTS. It is a great car and drives almost as smoothly as my previous DTS's and DeVilles. I gave road noise a poor grade on the survey, but the noise and harsh ride were totally the fault of the tires. The original equipment tires provided great stability and drive characteristics, but I care nothing about that. After hearing similar complaints from other Cadillac owners about tires, I requested that the dealer replace them with a different brand of non-performance tires. This was done at no charge to me, and my ride is now restored. We truly like the car, and the warranty and free service are equal or better than the imports. The engine and drivetrain are well-proven. It's a nice Cadillac with nice pricing. Update June 2018: We've been on several trips with the XTS, and it has performed wonderfully. The highway mileage at 73 MPH is 29.7-31.2. The car is extremely responsive for a non-turbo V6, and there has never been any issue with lack of power for any purpose. The electronics are faultless, and the handling is great. I had it serviced by an out-of-state dealership, and it was a very pleasant experience with no cost. The only small cons are that the trunk size is smaller than a DTS, and we carry a small scooter as well as luggage in the trunk. Perhaps it is my age, or just maybe the seats could be a little softer. Beyond that, it's a great car for us, and we have honestly enjoyed it since purchase.
Are you having problems with your Cadillac Xts?
Antonio Jaskolski 2025-07-10
Vehicle year: 2013
This car has a beautiful design inside and out. Although I have had some issues, the local dealer was kind and helpful in resolving them. Unfortunately, the car came without wheel locks which led to my rims being stolen 3 months into my lease. Additionally, on two occasions the rear suspension has dropped, literally bottomed out. However, the dealer was not equipped with the training to deal with this problem. Thankfully, the third time they replaced the rear compressor which seems to have done the trick. At 24,000 miles, one of the battery cables became completely corroded. Perhaps technology is taxing the battery too much? Overall, this is a great car on the road, but leaving someone stranded three times in less than 18 months won't win reliability points. I hope the kinks are out in 2014. Nothing rides like a Cadillac.
Douglas Turner 2025-07-10
Vehicle year: 2018
The Cadillac Cue system in my 2018 XTS has been experiencing issues with saved channels disappearing and the steering wheel controls not functioning properly. Despite addressing the issue with the dealer, a fix has not yet been implemented. Additionally, the passenger side air bag seat sensor has malfunctioned and required a replacement. As a luxury vehicle, these recurring problems are disappointing. However, I remain confident that Cadillac will address these issues and continue to produce high-quality vehicles.
Cade Will 2025-07-04
Vehicle year: 2017
I have had this car since it was new and replaced my 2014 Cadillac XTS Premium with it. However, I wish I had my 2014 back. The car has been pulling to the right and left depending on the road surface, and I have taken it to the dealer five times, but the issue persists. My 8-year-old GMC truck and my Corvette have never had this problem. Unfortunately, the dealer has been unable to find the problem. Two weeks ago, the whole dash stopped working until I shut off the car, and then it came back on. The dealer reflashed some unit but could not find the problem. In the last two weeks, I have been having trouble with the anti-lock brakes. In the snow, the front wheels lock up, and you can't turn the car. This issue is very concerning, and I am taking it to the dealer on Monday. Unfortunately, I had to wait a week to get in for someone to look at it. My wife refuses to drive the car, so I have to pull myself into a four-wheel-drive pickup to go to church. I have always had Cadillacs for road travel, but I don't believe I will buy another. I am very unhappy with this car, and I can't live with brakes not working sometimes.
Jasper O'Reilly 2025-07-04
Vehicle year: 2017
We were considering purchasing a new XT-5, so we decided to rent the XTS for an extended vacation that included various types of driving, such as city driving in Phoenix & Las Vegas, heavy mountain driving in Northern Arizona & Utah, and flat, high-speed desert driving in Nevada and Arizona. The car has an overall pleasing style that offers decent interior room in a relatively compact body configuration. The interior is fairly well-finished and not too busy in appearance. The trunk is reasonably sized and can accommodate two large suitcases plus two good sized carry-on bags. However, we did encounter some issues with the Cadillac's Cue Entertainment/Info system. This is hands down the worst system we have ever used (we've had Mercedes, Volvo's, Jeep's, Ford products with My-Touch Sync, as well previous model Cadillac's, all with factory navigation systems to compare). When you get your hands anywhere near the touch screen, half the screen displays control icons for the various functions the system offers, which can be incredibly annoying, especially when you are using the sometimes accurate navigation screen. Our car was only 3 weeks old and had just over 1,000 miles on it when we got in it, so we expected everything to be in proper working order. However, the navigation system occasionally worked well, but on at least three occasions over the 1,600 mile, nearly two-week This is the first car I've ever driven with cooled seats that turned on by themselves on a hot day, which was a bit bizarre. The climate control was set at 72 degrees on auto-temp with an outside temperature of only 78, but it blasted cold air for hours at a clip. The heat sensor must be mounted in the top of the dash where the sun is always on it. The cruise control can be a bit tricky to figure out. Sometimes when you hit the resume switch, it might go back to the previous speed, or it might choose a higher speed in 5-mph increments. One time, it was set at 82 mph, and when I hit the resume, it took off and showed it was set for 90! During mountain freeway driving, the cruise is incapable of maintaining a steady speed. The car automatically downshifts on steep mountain grades, even at freeway speeds, which can be annoying and completely unnecessary. There's no place for sunglasses in the interior storage, and the cup holders are not cooled like some competitors, making water bottles rather warm while driving in the desert. There's a compartment hidden behind the climate and radio controls that is activated by touching the bottom edge, engaging an electrical motor that swings the entire panel upward, providing nothing is obstructing it. It's a good conversation piece, but it serves no purpose. The perimeter sonar sensors are audible about two milliseconds before impact, requiring the driver to rely only on the visual indicators, which is great when in reverse! The rear camera is rendered totally useless at night because of the glare from the center-mounted back-up lamp. The dash appearance strips cast a glare on the side glass that inhibits the vision of the driver's side rear-view mirror. Unfortunately, the power adjustable steering wheel doesn't have enough vertical movement.The position of the gear stick is too high, causing arm fatigue during long drives with hands at the proper 10 o'clock/2 o'clock position. Additionally, the head restraint adjustment only allows for up and down movement, which is surprising for a $60K automobile. However, if you are still considering this car, go for it. We have owned new Cadillacs in the past, and while they have been less than stellar, we were hoping that General Motors had finally shed some of the deadwood executives that drove it into bankruptcy. Unfortunately, Cadillac has not won us over this time. It is possible that the biggest market for this car is the rental car fleet at heavily discounted prices, because this car just doesn't cut it.
Clemens Feeney 2025-07-03
Vehicle year: 2013
The car has been taken to the dealer 9 times since July due to issues with the cue system. It is clear that GM has not yet found a solution for these problems. It is important to ensure that all issues are resolved before releasing a car to the market.