Cadillac Xts problems
The Cadillac XTS (short for X-Series Touring Sedan) is a full-size car built by the American company Cadillac from 2013 until 2019. It is a four-door sedan with seating for up to five passengers. Based on an enlarged version of the Epsilon II platform, it has a front-mounted engine that either drives the front wheels or drives all four wheels.
Replacing the smaller Cadillac STS and larger DTS, production began in May 2012 at the Oshawa Assembly Plant and launched in June as a 2013 model. Marketed with left-hand drive in the United States, Canada, Mexico, China, and the Middle East (except Israel), the XTS was also assembled by Shanghai GM, with production beginning in February 2013.
Interior
In addition to the base XTS, there are five trim packages labeled "Luxury", "Premium Luxury", and "Platinum", with the optional XTS V-Sport offered in both "V-Sport Premium Luxury" and "V-Sport Platinum". Some of the standard features include dual-zone automatic climate control, 4G LTE connectivity, adaptive cruise control, keyless entry, leather seat-upholstery, 8-way power front seats, parking assist and comprehensive safety equipment like ABS, stability control, dual-stage front airbags, front side airbags, side-curtain airbags front and rear, and a driver side knee airbag.
Optional equipment includes separate climate controls for rear seat passengers, coupled with 8" LCD screens that flip up from the front passenger seat-backs, allowing an internal DVD player to display content with wireless headphones. The interior can be outfitted in a large assortment of color combinations, along with four wood selections. Cadillac's CUE system is standard with an 8-speaker Bose sound system, including HD Radio and SiriusXM. An optional 14-speaker Bose sound package includes AudioPilot noise compensation technology.
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Cadillac Xts model years
Common Cadillac Xts problems
Based on complaints from owners of the Cadillac XTS, common problems with this car include:
- Transmission Issues:
- Symptoms: Shaking, shuddering, jerking, grinding noises, shifting problems.
- Impact: Unnerving driving experience and potential safety concerns.
- Resolution: Repairs may involve addressing transmission shifting issues and failures.
- Electrical Problems:
- Symptoms: Recurring electrical issues affecting reliability and safety.
- Impact: Malfunctioning infotainment systems (CUE), power loss, drained batteries, and starting failures.
- Resolution: Addressing unresolved electrical issues to ensure vehicle reliability.
- Brake Problems:
- Symptoms: Squealing, clunking noises, brake locking up in certain driving situations.
- Impact: Compromised safety due to potential brake failures.
- Resolution: Repairing faulty brake boosters, auto braking system failures, or other brake-related issues.
- Air Suspension Problems:
- Symptoms: Leaning to one side, sagging in the rear, noisy compressor, "nose dive" when stopping.
- Impact: Expensive repairs, compromised ride quality, and handling.
- Resolution: Consider using a conversion kit to replace air suspension components with coilover struts for a reliable and cost-effective solution.
- Seatbelt and Airbag Issues:
- Symptoms: Airbag warning light, faulty airbags, seat belts locking or having faulty buckles.
- Impact: Increased risk of injury or death in case of collisions.
- Resolution: Promptly addressing faulty airbags and seatbelt issues to ensure occupant safety.
These problems reported by Cadillac XTS owners highlight various critical issues affecting the vehicle's performance, safety, and reliability. Addressing these issues promptly through proper repairs and maintenance is crucial to ensure a safe and enjoyable driving experience.
Is the Cadillac XTS a reliable car?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
How long does a Cadillac XTS engine last?
On average, a well-maintained Cadillac engine can last anywhere from 200,000 to 300,000 miles (or more).
Are Cadillac XTS expensive to repair?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year.
Which Cadillac XTS is the best?
We prefer the XTS V-Sport's 410-hp twin-turbo V-6 to the standard 304-hp V-6. That raises the cost of our preferred XTS considerably, but it's still many thousands cheaper than its German rivals.
Percentage distribution of complaints by Cadillac Xts years
We have researched Cadillac problems and analysed all the complaints filed against Cadillac Xts cars and compiled the top 5 most problematic Cadillac Xts model years:
Below you can see the percentage distribution of known problems by Cadillac Xts model years.
Distribution of the number of complaints by Cadillac Xts years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Cadillac Xts car problems categorized by type of issue
After analysing all complaints related to Cadillac Xts , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Suspension problems
- Unknown or other problems
- Engine problems
- Service brakes problems
The graph below shows statistics for all Cadillac Xts vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Xts model years
A total of 5 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Xts model years
There were a total of 6 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Xts model years
There were a total of 2 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 194 complaints about various vehicle components related to the Cadillac Xts . Below are the 25 most recent complaints reported for Cadillac Xts vehicles.
Latest 25 complaints
Cadillac Xts 2014
- Date Of Incident: 2024-10-21
- Date Complaint: 2024-10-25
- VIN: 2G61M5S36E9
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2014 Cadillac XTS. The contact stated that his son and wife were driving back home on the highway at an undisclosed speed when all of a sudden they heard a loud sound come from the rear end of the vehicle, this sound continued to persist and so the contacts son proceeded to veer off onto the next exit to park their vehicle in order to inspect where the obnoxious sound had come from. The contact stated that his son had called him to arrive to the scene in order to inspect the vehicle, upon the contact arriving to check out the vehicle, he noticed a clear crack across the narrow flange of the catalytic converter. The contact proceeded to turn on the vehicle and noticed that the check engine light was illuminated, and the exhaust would make an obnoxiously loud noise. The vehicle was taken to an independent mechanic where the vehicle inspected however not diagnosed. The contact was advised that the catalytic converter had a massive crack in it, and that he would have to replace it. The manufacturer was not notified of the failure. The approximate failure mileage was 82,208.
Cadillac Xts 2019
- Date Of Incident: 2024-10-18
- Date Complaint: 2024-10-18
- VIN: 2G61M5S3XK9
- Components: AIR BAGS,SEATS
- Summary: The passenger present module in seat isn’t working with air bag. Per Cadillac passenger seat module is inside the seat and needs replaced.
Cadillac Xts 2016
- Date Of Incident: 2024-07-01
- Date Complaint: 2024-08-23
- VIN: 2G61L5S35G9
- Components: ELECTRICAL SYSTEM
- Summary: Screen completely unresponsive and delaminated
Cadillac Xts 2016
- Date Of Incident: 2024-06-15
- Date Complaint: 2024-06-28
- VIN: 2G61P5S39G9
- Components: WHEELS
- Summary: I was forced onto the shoulder of the interstate by a vehicle that came into my lane. As I went onto the shoulder, I hit a pothole (there were several), and it split my factory rim in half, damaging my tire, also. It took me several days to find a reasonably priced replacement factory wheel as I could not afford $900 to replace one wheel that should have been able to withstand a pothole on the side of the road. I had to pay $215 for a wheel from a company in Wisconsin that had to ship it to me. and it is a used wheel that has a lot of curb rash, damages to it, so who knows how long it will withstand daily driving. I had to buy a new tire for $115 and wait for that to be shipped so I could pick up. Then I had to pay to have the tire put on the wheel and balanced. This also left me on the side of the road for four hours waiting for a tow truck which was very dangerous. Which my insurance only paid partial because of the distance that I was to my home. They charged me an additional $40 on top of what my car insurance paid them. All of this caused a lot of anxiety being on the side of an interstate waiting for a tow truck because my whole rim split in half. And the stress of figuring out how to pay for it all to be repaired so I could stop borrowing a car just to get to and from work. I called the dealership that I purchased the vehicle from Cable Dahmer Cadillac of Kansas City and the person in the parts department basically told me it wasn't anyone's fault and he didn't have any information on how I could file a claim with Cadillac/GM directly before coming here to file a claim. I also filed a claim with the state of Missouri so they are aware the shoulder/road on the interstate in that location needs repaired so this doesn't happen to anyone else.
Cadillac Xts 2013
- Date Of Incident: 2024-04-09
- Date Complaint: 2024-04-29
- VIN: 2G61P5S36D9
- Components: UNKNOWN OR OTHER
- Summary: The gear is stuck between P and R. I am unable to move the vehicle when this occurred, I have too call AAA.
Cadillac Xts 2013
- Date Of Incident: 2024-01-10
- Date Complaint: 2024-01-17
- VIN: 2G61R5S35D9
- Components: ELECTRICAL SYSTEM
- Summary: Cadillac Cue Radio spider web cracked. After doing further research I have found that GM has been aware of the issues and has still yet to do a recall or work with people on replacing them at no cost as the radio screen is something out of the consumer hands. The whole touch screen will go out as I’ve read and not be able to use any radio function or control anything else the radio screen does.
Cadillac Xts 2016
- Date Of Incident: 2023-10-01
- Date Complaint: 2023-12-14
- VIN: 2G61N5S31G9
- Components: AIR BAGS
- Summary: The contact owns a 2016 Cadillac XTS. The contact stated that the ABS warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the seat belt was the cause of the air bag warning light being illuminated. The vehicle was taken to another independent mechanic, who stated that the system needed to be reset. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 44,000.
Cadillac Xts 2013
- Date Of Incident: 2023-10-18
- Date Complaint: 2023-10-18
- VIN: 2G61P5S37D9
- Components: SEATS
- Summary: Rear seat head restraint does not lock in upright position. I drive with read head restraint folded down for visibility. When I try to lock in upright position for passengers, brighter head restraint locks upright.
Cadillac Xts 2013
- Date Of Incident: 2023-10-18
- Date Complaint: 2023-10-18
- VIN: 2G61P5S37D9
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
- Summary: Message”stalbility track needs service” while driving, speedometer and rpm hands become unstable with lights for traction coming on. Then car shuts down with no acceleration. Have brought to GM service several times and they can’t find the problem.
Cadillac Xts 2013
- Date Of Incident: 2022-11-01
- Date Complaint: 2023-08-11
- VIN: 2G61P5S31D9
- Components: ELECTRICAL SYSTEM,EQUIPMENT
- Summary: The contact owns a 2013 Cadillac XTS. The contact stated while driving at an undisclosed speed, the hazard lights independently activated, and the CUE touch screen became inoperable. The electrical system failure warning light was illuminated. The contact was able to safely drive the vehicle. The contact stated that the vehicle then lost motive power and was towed to a nearby Pep Boys, where the contact was informed that the vehicle needed to be taken to the dealer for service. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 118,000.
Cadillac Xts 2017
- Date Of Incident: 2023-08-05
- Date Complaint: 2023-08-09
- VIN: 2G61M5S38H9
- Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.
Cadillac Xts 2014
- Date Of Incident: 2023-07-01
- Date Complaint: 2023-07-11
- VIN: 2G61M5S31E9
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.
Cadillac Xts 2016
- Date Of Incident: 2023-02-04
- Date Complaint: 2023-06-30
- VIN: 2G61U5S33G9
- Components: UNKNOWN OR OTHER
- Summary: The screen on the Cadillac CUE system has cracked/spidered and now has become a serious safety issue. You have to continuously fumbled around pressing buttons while driving. I have contacted GM numerous times and have gotten the run around. I understand that there are a few class action lawsuits still ongoing over this safety issue. Is the NHTSA looking into this problem?
Cadillac Xts 2016
- Date Of Incident: 2023-05-19
- Date Complaint: 2023-06-25
- VIN: 2G61M5S3XG9
- Components: FUEL/PROPULSION SYSTEM
- Summary: when You fill up the car. gas leaks to the ground. I culd smell the fumes coming out of my home heater vents in My bedroom. I went to the garage and the fumes were very strong. I open both garage doors a nd the man door. then worried about a explosion,Gas water heater is in the garaaage. But I got into the car and drove it out to the driveway! I bought the used car from Cathedral city Lexus dealer. 5-9-2023. the filled up the car for Me and I smelled gas. I just assumed that the spilled some...5-19-2023 I filled it up again at Costco, and that night I smelled thee fumes.I took the car to the shop a they said it had to be replaced. We are now waiting for the new Gas tank to arrive. Aut shop Claims it can't be repaired. I can and will bring the old gas tank Home....for You inspection.
Cadillac Xts 2016
- Date Of Incident: 2023-05-12
- Date Complaint: 2023-06-19
- VIN: 2G61M5S35G9
- Components: UNKNOWN OR OTHER
- Summary: Spider cracks in CUE system not allowing visibility during reverse, safety concern.
Latest 5 recalls Cadillac Xts
The National Highway Traffic Safety Administration (NHTSA) has issued 14 recalls for different components of the Cadillac Xts.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Cadillac Xts 2019
- Report Received Date: 2018-12-19
- Manufacturer: General Motors LLC
- Components: SEAT BELTS:FRONT
- Summary: General Motors LLC (GM) is recalling certain 2019 Cadillac XTS vehicles. The front seat belt buckles may be missing a rivet that secures the buckle head to the cable mounting strap.
- Consequence: If the securing rivet is missing, the buckle may separate from the cable mounting strap in the event of a crash, preventing the occupant from being properly restrained, thereby increasing the risk of injury.
- Remedy: GM will notify owners, and dealers will inspect the front seat buckle assemblies, replacing them if the rivets are missing, free of charge. The recall began February 7, 2019. Owners may contact Cadillac customer service at 1-800-458-8006. GM's number for this recall is N182204040.
- Model: Cadillac Xts 2018
- Report Received Date: 2018-08-30
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
- Consequence: A reduction of braking performance can increase the risk of a crash.
- Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
- Model: Cadillac Xts 2019
- Report Received Date: 2018-08-30
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
- Summary: General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Equinox, Impala, Cruze, Volt and Bolt EV vehicles, GMC Terrain vehicles, Buick Lacrosse and Regal vehicles, Cadillac XTS and XTS Professional vehicles and 2018 Chevrolet Malibu vehicles. The rear brake caliper pistons may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
- Consequence: A reduction of braking performance can increase the risk of a crash.
- Remedy: GM will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began October 11, 2018. Owners may contact Buick customer service at 1-800-521-7300, Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 18279.
- Model: Cadillac Xts 2015
- Report Received Date: 2015-10-16
- Manufacturer: General Motors LLC
- Components: AIR BAGS:SIDE/WINDOW
- Summary: General Motors LLC (GM) is recalling certain model year 2015 Buick LaCrosse, Cadillac XTS, Chevrolet Camaro, Equinox, Malibu, and GMC Terrain vehicles. The affected vehicles have front seat-mounted side impact air bags whose inflator may rupture upon its deployment.
- Consequence: In the event of a crash necessitating deployment of one or both of the side impact air bags, the air bag's inflator may rupture and the air bag may not properly inflate. The rupture could cause metal fragments to strike the vehicle occupants, potentially resulting in serious injury or death. Additionally, if the air bag does not properly inflate, the driver or passenger is at an increased risk of injury.
- Remedy: GM will notify owners, and dealers will replace the side impact air bag modules, free of charge. The recall began on October 19, 2015. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 01320.
- Model: Cadillac Xts 2014
- Report Received Date: 2014-09-09
- Manufacturer: General Motors LLC
- Components: PARKING BRAKE
- Summary: General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
- Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
- Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
Latest negative Cadillac Xts car reviews
Latest positive Cadillac Xts car reviews
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Vehicle year: 2017
I originally wanted a CT-6, as I had a 2011 DTS. To find the perfect sedan for my wife, we sat in many different models. Although we had not considered an XTS, we decided to look at all models again, as we have been loyal Cadillac owners since 1971. While I understand that there is no comparison between imports and the XTS, the price point, finish, and hi-tech components of the XTS made me take a closer look. When my wife said, 'I like that one,' and Edmonds had already provided me with a quote, we purchased the XTS. It is a great car and drives almost as smoothly as my previous DTS's and DeVilles. I gave road noise a poor grade on the survey, but the noise and harsh ride were totally the fault of the tires. The original equipment tires provided great stability and drive characteristics, but I care nothing about that. After hearing similar complaints from other Cadillac owners about tires, I requested that the dealer replace them with a different brand of non-performance tires. This was done at no charge to me, and my ride is now restored. We truly like the car, and the warranty and free service are equal or better than the imports. The engine and drivetrain are well-proven. It's a nice Cadillac with nice pricing. Update June 2018: We've been on several trips with the XTS, and it has performed wonderfully. The highway mileage at 73 MPH is 29.7-31.2. The car is extremely responsive for a non-turbo V6, and there has never been any issue with lack of power for any purpose. The electronics are faultless, and the handling is great. I had it serviced by an out-of-state dealership, and it was a very pleasant experience with no cost. The only small cons are that the trunk size is smaller than a DTS, and we carry a small scooter as well as luggage in the trunk. Perhaps it is my age, or just maybe the seats could be a little softer. Beyond that, it's a great car for us, and we have honestly enjoyed it since purchase.
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Vehicle year: 2015
I have had the car for 2.5 years and have driven 24,000 miles. It has been a great experience so far, as I have never had to take it to the shop. The car rides smoothly and is very comfortable. Personally, I would love to see an update. Car is still rock solid at 37,000 miles and is just as good as my last review.
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Vehicle year: 2019
That 3.6L engine is really zippy! While the CUE system has improved in several areas, it can still be annoying to program. I found the lack of traction on wet pavement to be quite disturbing, with the wheels spinning all over and no traction control, especially compared to my regular BMW 535d.
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Vehicle year: 2015
The XTS is a fantastic car! It's spacious, comfortable, and has a nice ride. While the screen technologies may be confusing for some, the overall experience is great. It's important to note that trips to the dealership may result in costly recommended services not covered by the warranty, but we've been satisfied with our 2015 XTS. As loyal Cadillac drivers since 1987, we've traded every three or four years and have always been happy with our decision.
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Vehicle year: 2019
Just before the warranty expired, I needed a rear strut replaced. At only 9.5k miles, I was surprised. Yesterday, I had to pay over $3k to have the front struts replaced at 10400 miles. It was quite shocking! It's a boulevard cruising garage queen that’s never seen uneven pavement and the struts are letting go at 10,000 miles?! When did Cadillac start putting such cheap parts into the car? I was considering trading for an XT6, but I'm hesitant now that the current car is falling apart at such low mileage. When I retired, I tried to be practical and turned my 2011 DTS Platinum in for a new 2019 Chevy Equinox. It's a nice little SUV, but I never really bonded with it. I started searching for another Cadillac or Lincoln. I've owned two Town Cars in the past, so I wanted to consider Lincolns again as well. I test drove the CTS, but the ride was too harsh for me. The CT6 was great but quite pricey! The Continental felt like a high-end but very expensive Fusion (which I had as a daily commuter). I drove a local XTS, and it had a great ride, good value, and was very attractive, but it wasn't 'the' car. I focused on locating and found a very low mileage certified Premium Luxury XTS AWD in my desired white/beige combo online, purchased it, and had it shipped out. The second I laid eyes on it and slipped behind the wheel, I loved EVERYTHING about it! It's beautiful, has excellent fit & finish, is so comfortable, big yet easy to drive, and an incredible value (especially in comparison to similar Continentals which are ridiculously overpriced). My family and friends are impressed by it, but that's not why I bought it. I wanted the looks, comfort, and safety features of a large traditional luxury car. The XTS is quite a good value compared to the Cadillac CT6 & Lincoln Continental. As a retiree, pricing was a major consideration, but I don't feel I've compromised at all. It's a wonderful, comfortable, and stylish car that I love to drive!
Are you having problems with your Cadillac Xts?
Quincy Kuhn 2025-06-19
Vehicle year: 2016
I purchased a 2016 Cadillac Platinum, which was a beautiful and luxurious car. Unfortunately, after only five months and 6000 miles, I experienced some serious maintenance problems. The car lost power overnight while sitting in the garage, and even roadside service had trouble starting it. The transmission also failed while I was driving, leaving me stranded on the side of the road. Although the dealership was able to repair the car, it still has some rough shifting. As an elderly owner, I have lost confidence in the vehicle and prefer to use my wife's reliable Honda CRV for long trips. While it is disappointing to have experienced these issues, I would caution potential buyers to consider the consumer reliability ratings for Cadillac before making a purchase.
Schuyler Ruecker 2025-06-11
Vehicle year: 2013
Please see my email below. While I will never argue that this is not a beautiful car, I must give it poor marks for reliability. For the third time, the rear suspension has collapsed. While my local service department is helpful and sympathetic, this is a defective car. I'm hoping that Cadillac does the right thing and relieves me of the remaining months on my lease and takes the 2013 XTS Luxury edition back. Cadillac, please do the right thing.
Diego Schuppe 2025-06-09
Vehicle year: 2013
After sitting for 4-6 days, the battery goes completely dead. The dealer says there is nothing wrong. After returning from a 7-day vacation, the battery goes completely dead. I understand your frustration and concern about the reliability of the car. The dealer charges the battery, which is something you could also do. It's important to note that every car model has its own unique issues, and I'm sure the manufacturer is working on a solution for this one. Let's remain optimistic and hope for a fix soon. Thank you for sharing your experience.
Amari Bogisich 2025-06-08
Vehicle year: 2017
I recently purchased my second XTS Sedan. Unfortunately, I had some issues with my previous 2013 model, including problems with the Cadillac Cue System and the Stabilizer System, which were never resolved. With my current 2016 XTS, I experienced a leak with the sunroof due to a factory oversight, but it was quickly fixed. Although I am currently having some issues with the Stabilizer, it is being repaired. The XTS is a stunning car that is sure to impress your neighbors, but I must admit that it may not be the most reliable option out there. While it may be a bit overpriced, I am still enjoying my lease and looking forward to seeing what Cadillac has in store for the future.
Josue Hodkiewicz 2025-05-27
Vehicle year: 2014
We purchased the platinum edition because we liked the unique grille and wheels. While the salesman was demonstrating the features to my wife, the radio suddenly went to full volume. Despite the salesman's attempts to turn it down, the volume would return to full as soon as he removed his finger from the button. They informed us that it required a software update and took it to the shop. After an hour, he returned and resumed the demonstration, but the issue persisted. Not only did the volume increase on its own, but it also cannot be turned off. Unfortunately, this is the third time we are sending it back for the same issue, along with other electronic problems such as the seat memory not working and the Bluetooth connection being lost frequently.