2014 Cadillac Xts problems
The Cadillac XTS (short for X-Series Touring Sedan) is a full-size car built by the American company Cadillac from 2013 until 2019. It is a four-door sedan with seating for up to five passengers. Based on an enlarged version of the Epsilon II platform, it has a front-mounted engine that either drives the front wheels or drives all four wheels.
Replacing the smaller Cadillac STS and larger DTS, production began in May 2012 at the Oshawa Assembly Plant and launched in June as a 2013 model. Marketed with left-hand drive in the United States, Canada, Mexico, China, and the Middle East (except Israel), the XTS was also assembled by Shanghai GM, with production beginning in February 2013.
Interior
In addition to the base XTS, there are five trim packages labeled "Luxury", "Premium Luxury", and "Platinum", with the optional XTS V-Sport offered in both "V-Sport Premium Luxury" and "V-Sport Platinum". Some of the standard features include dual-zone automatic climate control, 4G LTE connectivity, adaptive cruise control, keyless entry, leather seat-upholstery, 8-way power front seats, parking assist and comprehensive safety equipment like ABS, stability control, dual-stage front airbags, front side airbags, side-curtain airbags front and rear, and a driver side knee airbag.
Optional equipment includes separate climate controls for rear seat passengers, coupled with 8" LCD screens that flip up from the front passenger seat-backs, allowing an internal DVD player to display content with wireless headphones. The interior can be outfitted in a large assortment of color combinations, along with four wood selections. Cadillac's CUE system is standard with an 8-speaker Bose sound system, including HD Radio and SiriusXM. An optional 14-speaker Bose sound package includes AudioPilot noise compensation technology.
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Common 2014 Cadillac Xts problems
The 2014 Cadillac XTS has been known to have several issues, primarily related to its air suspension system, engine, and safety features.
Air suspension problems are common in the 2014 Cadillac XTS, with several components prone to failure. The air compressor, which regulates the minimum lowering height and sitting height, can fail, causing the vehicle to sit below the standard height.
In addition to air suspension issues, the 2014 Cadillac XTS has experienced engine problems. A single complaint has been lodged regarding engine stall, where the engine stalled while driving on the interstate, but no issues were found during further inspection.
Safety problems have also been reported. A single owner complains about an airbag failure, where the driver's side airbag failed to deploy during an accident, resulting in head injuries.
These issues can be concerning for potential buyers of used 2014 Cadillac XTS vehicles. While the sedan offers advanced tech features, spacious cabin, and exceptional comfort, its reliability, particularly in the air suspension system, may be a cause for concern.
Is a Cadillac XTS a reliable car?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
Are there any recalls on a 2014 Cadillac XTS?
Summary: General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured February 14, 2012, through March 7, 2014. In the affected vehicles, a cavity plug on the brake booster pump connector may dislodge allowing corrosion of the brake booster pump relay connector.
How many miles do Cadillac XTS last?
Final Thoughts
On average, a Cadillac lasts for about 200,000 miles, but again it depends on the care and maintenance you provide to the car.
Why did they stop making Cadillac XTS?
Well from the beginning the XTS was built as a holdover for Cadillac's traditional fan base until the brand could launch the range-topping CT6 luxury sedan. Now the CT6 is here there's no need for the XTS to stick around leading to its discontinuation.
Is a Cadillac XTS a reliable car?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
Are Cadillac XTS expensive to maintain?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year. Full-size luxury SUVs, like the Escalade, average $1,127 per year.
Are there any recalls on a 2014 Cadillac XTS?
Summary: General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured February 14, 2012, through March 7, 2014. In the affected vehicles, a cavity plug on the brake booster pump connector may dislodge allowing corrosion of the brake booster pump relay connector.
Why did they stop making Cadillac XTS?
Well from the beginning the XTS was built as a holdover for Cadillac's traditional fan base until the brand could launch the range-topping CT6 luxury sedan. Now the CT6 is here there's no need for the XTS to stick around leading to its discontinuation.
2014 Cadillac Xts car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Cadillac Xts problems, we found that the most common problems with these 2023 model year vehicles are:
- Electrical system problems
- Suspension problems
- Unknown or other problems
- Steering problems
- Service brakes problems
The graph below shows statistics for all 2014 Cadillac Xts vehicle components and the number of complaints received.
Latest 25 complaints 2014 Cadillac Xts
The NHTSA has received 40 complaints about various vehicle components related to the 2014 Cadillac Xts. Below are the 25 most recent complaints reported for 2014 Cadillac Xts vehicles.
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2024-10-21
- VIN: 2G61M5S36E9
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2014 Cadillac XTS. The contact stated that his son and wife were driving back home on the highway at an undisclosed speed when all of a sudden they heard a loud sound come from the rear end of the vehicle, this sound continued to persist and so the contacts son proceeded to veer off onto the next exit to park their vehicle in order to inspect where the obnoxious sound had come from. The contact stated that his son had called him to arrive to the scene in order to inspect the vehicle, upon the contact arriving to check out the vehicle, he noticed a clear crack across the narrow flange of the catalytic converter. The contact proceeded to turn on the vehicle and noticed that the check engine light was illuminated, and the exhaust would make an obnoxiously loud noise. The vehicle was taken to an independent mechanic where the vehicle inspected however not diagnosed. The contact was advised that the catalytic converter had a massive crack in it, and that he would have to replace it. The manufacturer was not notified of the failure. The approximate failure mileage was 82,208.
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2023-07-01
- VIN: 2G61M5S31E9
- Components: ENGINE AND ENGINE COOLING
- Summary: The contact owns a 2014 Cadillac XTS. The contact stated that while driving approximately 70 MPH, there was an abnormally loud sound coming from the engine. The contact stated exhaust started entering the cabin of the vehicle through the vents before the vehicle started losing motive power. The vehicle was driven to the residence and parked. The contact later discovered that the front catalytic converter had separated from the exhaust manifold and was touching the radiator fan. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed of an unknown TSB related to the failure. The failure mileage was 84,000. The contact stated that there was no deterioration found to explain the cause of the failure.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2022-07-05
- VIN: 2G61P5S31E9
- Components: UNKNOWN OR OTHER
- Summary: The Cue screen in my car is cracking for the 2nd time. I have contacted GM/Cadillac without a resolution. I see online that there have been two class action suits due to the fact the Company was/is aware of the flaw and have not issued a recall. In addition, they are replacing the Cue screen (at owner's expense) with the same flawed design. Thus subsequent issues.
STEERING,SUSPENSION PROBLEM
- Date Of Incident: 2022-02-12
- VIN: 2G61P5S36E9
- Components: STEERING,SUSPENSION
- Summary: I was driving north on I-65 traveling about 65mph and the Rear Air Suspension failed and dropped to the point the tires were about 1 inch (2.54 cm) from the finder wells. I lost control of the car, the rear end was bouncing, almost causing me to crash. Not only that, but I had to drive it home with the hazards on, while driving on I-65, people passing me at 70mph. Cadillac knows about this fault and refuses to fix it. They want to charge you $1,000 plus to replace the entire system. My Cadillac was just at the dealership about 8 days prior to this incident for mileage scheduled maintenance, in which the suspension is one of the things they were supposed to have checked out. Someone if they haven't already is going to get killed when this happens. There is no warning.
SUSPENSION PROBLEM
- Date Of Incident: 2022-01-05
- VIN: 2g61w5s83e9
- Components: SUSPENSION
- Summary: Rear air suspension gave out while driving and will not air/raise back up. Air springs and suspension compressor are working but the car still will not rise. Very dangerous. This is a common problem with these car but Cadillac won’t acknowledge.
SUSPENSION PROBLEM
- Date Of Incident: 2021-09-14
- VIN: 2g61w5s86e9
- Components: SUSPENSION
- Summary: The contact owns a 2014 Cadillac XTS. The contact had taken the vehicle to a dealer for a routine maintenance checkup. Upon inspection of the vehicle, the mechanic discovered that the drive shaft had disconnected from the rear differential and needed to be replaced. The contact was then given an estimate for the repair. The manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the dealer and had yet to be repaired. The failure mileage was approximately 98,000.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2015-10-01
- VIN: 2G61L5S37E9
- Components: ELECTRICAL SYSTEM
- Summary: TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THE NAVIGATION SCREEN HAD SPIDER WAS FRACTURED AND FAILED TO RESPOND WHEN TOUCHED. THE VEHICLE WAS TAKEN TO OCEAN CADILLAC (17800 IPCO RD, MIAMI, FL 33162, (786) 474-3084) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE TOUCH SCREEN NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS PROVIDED A VOUCHER. THE FAILURE MILEAGE WAS 5,000.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-05-04
- VIN: 2G61M5S34E9
- Components: UNKNOWN OR OTHER
- Summary: CADILLAC CUE SYSTEM FREEZES, AND SCREEN HAS SPIDER WEBB'S , SYSTEM DOESN'T WORK , REPLACE THE SYSTEM IN 2017 , NOW IT'S OCCURRING AGAIN. HAPPENS WHILE DRIVING OR PARKED
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2020-05-08
- VIN: 2G61M5S3XE9
- Components: ELECTRICAL SYSTEM
- Summary: TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE CUE TOUCH SCREEN WAS UNRESPONSIVE. DUE TO THE FAILURE, THE CONTACT WAS UNABLE TO PERFORM BASIC ELECTRICAL FUNCTIONS WHILE DRIVING THE VEHICLE. THE CONTACT SPOKE TO FLOW CADILLAC (1400 S STRATFORD RD SUITE B, WINSTON-SALEM, NC 27103) WHERE AN ESTIMATE FOR THE REPAIR WAS PROVIDED. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
SUSPENSION,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2020-07-10
- VIN: 2G61M5S32E9
- Components: SUSPENSION,ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC)
- Summary: AFTER I GOT TO WORK AND PARKED MY CAR I WENT BACK TO GET MY COFFEE MUG WHEN IT APPEARED THAT MY CAR WAS LOWERED TO THE GROUND AS IF ALL THE AIR WENT OUT OF ALL OF THE TIRES. THE AIR SUSPENSION I SUPPOSE. ALSO, MY DISPLAY SCREEN HAS GONE OUT TWICE SINCE I BOUGHT THE CAR SIX YEARS AGO.
ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2019-12-01
- VIN: 2G61M5S32E9
- Components: ELECTRICAL SYSTEM,STRUCTURE
- Summary: TL* THE CONTACT OWNS A 2014 CADILLAC XTS. THE CONTACT STATED THAT THE INSTRUMENT PANEL DISPLAY SCREEN WAS CRACKED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. FAIRFIELD CADILLAC LOCATED AT 400 N. DERR DR, ROUTE 15, LEWISBURG, PA 17837, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 12,000. *BF CONSUMER'S INSURANCE COMPANY CONDUCTED AN INVESTIGATION AND REFUSED ASSISTANCE BECAUSE THEY SAID THAT THE SCREEN CRACK WAS CAUSED BY A KNOWN MANUFACTURER DEFECT. *DL
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2020-06-18
- VIN: 2G61N5S39E9
- Components: ELECTRICAL SYSTEM
- Summary: CADILLAC CUE BECAME NON-RESPONSIVE. WE WERE TRAVELING IN A RURAL AREA AT NIGHT WITH NO CELL PHONE SERVICE AND WAS DEPENDING ON THE GPS IN THE CAR. THIS PRESENTED WITH A SAFETY ISSUE SINCE IT WAS NO LONGER WORKING. THIS WILL BE THE THIRD CADILLAC CUE THAT HAS BEEN INSTALLED IN THIS CAR AND IT HAS 75K MILES ON IT. THE PART ALONE IS OVER $1,200.00.
SUSPENSION PROBLEM
- Date Of Incident: 2020-03-06
- VIN: 2G61R5S37E9
- Components: SUSPENSION
- Summary: WHILE DRIVING, SUDDENLY, THE REAR OF THE BEGAN BOUNCING WILDLY ALMOST TO THE OF LOSING CONTROL OF THE CAR, I PULLED OVER, AND THE REAR OF THE CAR WAS COLLAPSED ONTO THE TIRES. WAS TO DRIVE IT VERY SLOWLY TO THE DEALER AND THEY REPLACE A CONTROL MODULE. SIX WEEKS LATER IT DOES IT AGAIN AND NOW IT NEEDS A REAR AIR COMPRESSOR. THIS IS A SAFETY PROBLEM THAT SHOULD BE RECALLED. *TR
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-02-12
- VIN: 2G6115S35E9
- Components: UNKNOWN OR OTHER
- Summary: CAR SHUTS OFF WHILE DRIVING
SUSPENSION PROBLEM
- Date Of Incident: 2020-03-03
- VIN: 2G61S5S3XE9
- Components: SUSPENSION
- Summary: THE LEVELING SYSTEM IN REAR GOES FLAT, BOTH TIRES ALMOST TOUCHING FENDER WELL WITH NO WARNING LIGHTS WHILE DRIVING DOWN THE ROAD. VERY DANGEROUS. THE FIRST TIME IT HAPPENED MY WIFE WAS DRIVING AND SCARED THE HELL OUT OF HER THEN A COUPLE DAYS LATER I STARTED IT UP AND THE AIR SHOCKS WENT BACK UP, WE THOUGHT IT WAS OK TIL YESTERDAY WHEN IT HAPPENED AGAIN DRIVING DOWN THE ROAD. NOW IT SITS IN MY DRIVEWAY WITH THE REAR WHEELS SITTING ON REAR FENDER WELLS. BOTH TIMES WE HAD NO WARNING. THE CAR HAS 35,000 MILES
SUSPENSION PROBLEM
- Date Of Incident: 2020-01-06
- VIN: 2G61V5S81E9
- Components: SUSPENSION
- Summary: MY 2014 XTS HAS 25K MILES. THE REAR ELECTRONIC AIR RIDE SUSPENSION INTERMITTENTLY FAILS CAUSING THE REAR END OF THE CAR TO BE LOWERED ALMOST TO THE GROUND MAKING IT VERY DANGEROUS TO DRIVE EVEN AT LOW SPEED. THE OCCUPANTS OF THE CAR ARE TOSSED AROUND WHILE THE CAR IS IN MOTION DUE TO NO SUSPENSION MAKING IT VERY HARD TO MAINTAIN CONTROL OF THE CAR. THIS CONDITION HAS HAPPENED SEVERAL TIMES WHILE THE CAR WAS MOVING AT SPEEDS LESS THAN 30 MPH. THE ELECTRONIC SUSPENSION STARTED OUT FINE THEN WITHIN MINUTES THE ELECTRONIC SUSPENSION FAILED. MY FEAR IS IT WILL RANDOMLY HAPPEN WHILE AT HIGH SPEED ON A HIGHWAY WHICH I'VE READ HAS HAPPENED TO SEVERAL ANOTHER XTS OWNERS. MY MECHANIC HAS REPLACED RELAY SENSORS AND HAS SUCCESSFULLY TESTED THE AIR RIDE COMPRESSOR MOTOR AND IT STILL FAILS AT RANDOM TIMES. HAVING THIS CONDITION HAPPEN ESPECIALLY AT HIGH SPEEDS IS A SERIOUS SAFETY ISSUE AND COULD RESULT IN A MAJOR ACCIDENT CAUSING INJURY OR DEATH. THIS SHOULD BE A PRIORITY TO RESOLVE, READ CARCOMPLAINTS.COM FOR SIMILAR COMPLAINTS.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-09-20
- VIN: 2G61M5S3XE9
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: CUE INFORMATION SYSTEM FAILURE. THIS SYSTEM FAILURE PRESENTS A SAFETY ISSUE BEING THAT THE NAVIGATION SYSTEM DOES NOT WORK AND THE HANDS FREE ALSO DOES NOT WORK. THERE SEEMS TO BE A LOT OF SYSTEM FAILURES SO, I'M SURE THAT THERE ARE A LOT MORE CONCERNED OWNERS.
AIR BAGS,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-06-15
- VIN: 2G61M5S35E9
- Components: AIR BAGS,UNKNOWN OR OTHER
- Summary: THE AIRBAG LIGHT CAME ON AND I JUST RECENTLY PURCHASED THE CAR THREE MONTHS AGO. I CHECK THE CAR FAX AND CALLED CADILLAC CUSTOMER SERVICE. THE INFORMATION THAT WAS GIVEN BY BOTH STATED THE CAR NEVER BEEN IN A ACCIDENT AND WAS WELL TAKEN CARE OF. I TOOK IT TO THE DEALERSHIP AND THEY STATED I NEED A CLOCK RING AND AIRBAG MODULE, WHICH COST OVER $700 DOLLARS. THEY ALSO STATED THAT GMC SWITCH THE GUIDELINES ON THE CLOCK RING AND THEY CAN'T INSTALL IT WITHOUT THE AIRBAG MODULE. THEY HAVE NO IDEAL WHY IT'S BEEN CHANGE AND NOW I HAVE TO WAIT FOR THE AIRBAG MODULE BECAUSE THE CLOCK RING WANT FIT. I CAN'T DRIVE ME CAR HOME BECAUSE OF SAFETY REASONS AND THEY HAD TO GIVE ME A CAR FOR THE TIME BEING. THIS HAVE TO BE SOME TYPE OF DEFECT BECAUSE THERE'S NO WAY I SHOULD BE HAVING THIS ISSUE WHEN EVERYTHING CHECKED OUT PERFECTLY. NOW THEY TRYING TO CHARGE ME FOR A PART THAT THEY DIDN'T KNOW GMC CHANGE THE SPECIFICATIONS ON! THIS LIGHT JUST HAPPEN TO COME ON WHEN MY CAR WAS PARKED, THEN MY STEERING WHEEL CONTROLS WENT OUT AND MY HORN STOPPED WORKING. SOMETHING IT'S NOT RIGHT BECAUSE IT WAS CONFUSION AT THE DEALERSHIP AND THEY COULDN'T EXPLAIN WHY GMC CHANGE THE SPECIFICATIONS ON THE PART. THE MAN AT THE CADILLAC DEALERSHIP STATED HE HAVE TO GIVE GMC A CALL MONDAY BUT LIKE I STATED TO HIM HOW'S THAT FAIR TO THE CUSTOMER WHEN YOU ALL STILL TRYING TO CHARGE ME FOR A PART YOU ALL DIDN'T KNOW THAT CHANGE. I'VE HAD PLENTY USE CERTIFIED CARS IN THE PAST AND NEVER HAS THIS HAPPEN. THOSE CARS THAT I'VE HAD ARE NOT EXPENSIVE AS MY CADILLAC. I'VE HAVE SEEN THE CADILLAC XTS HAD RECALLS AND FOR MY AIRBAG LIGHT THAT JUST CAME ON IS NOT A COINCIDENTES.
SUSPENSION PROBLEM
- Date Of Incident: 2019-05-14
- VIN: 2G61T5S3XE9
- Components: SUSPENSION
- Summary: I WAS DRIVING THE VEHICLE ON A CITY STREET IN TRAFFIC AT APPROXIMATELY 30 MILES AN HOUR AND THE REAR AIR SUSPENSION DEFLATED AND THE REAR OF MY CAR WAS LAYING ON TOP OF MY REAR TIRES CAUSING THEM TO RUB AGAINST THE INSIDE OF THE REAR WHEEL WELL. AS I TRIED TO DRIVE OFF THE TIRES WERE GRINDING UP AGAINST THE INSIDE OF THE WHEEL WELL. I LET THE CAR SIT AS I WAITED FOR A TOW TRUCK FOR APPROXIMATELY 40 MINUTES AND WHEN I RESTARTED THE CAR THE REAR SUSPENSION INFLATED IT ONCE AGAIN. THEN BEFORE I COULD MAKE IT HOME THE REAR AIR SUSPENSION DEFLATED AGAIN WHILE IN TRAFFIC SO I HAD TO PULLOVER TO THE SIDE OF THE ROAD AND CALL FOR A TOW TRUCK AGAIN. AS I WAS WAITING FOR THE TOW TRUCK APPROXIMATELY 40 MINUTES PAST AGAIN SO I STARTED THE VEHICLE AND THE REAR SUSPENSION AND INFLATED PROPERLY AND THIS TIME I WAS ABLE TO DRIVE THE CAR HOME AND PARK IN THE GARAGE. WHEN I CAME OUT TO THE VEHICLE THE NEXT DAY AND STARTED THE CAR THE AIR SUSPENSION IS NOW WORKING JUST FINE BUT I'M AFRAID TO DRIVE IT BECAUSE IF THE AIR SUSPENSION DEFLATES AGAIN I'LL BE STUCK IN TRAFFIC SOMEWHERE.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2019-01-24
- VIN: 2G61M5S32E9
- Components: ELECTRICAL SYSTEM
- Summary: CADILLAC CUE SYSTEM THAT CONTROLS ALL FUNCTIONS OF THE VENT, AIR DEFROST TEMP, RADIO, WINDOWS, AND MANY OTHER SYSTEMS OF THE AUTO, DOES NOT FUNCTION OR RESPOND TO TOUCH ON THE TOUCH SCREEN, THIS IS A SAFETY PROBLEM FOR VISION IN BAD WEATHER ,THIS IS A CONSTANT PROBLEM WITH MOST CADILLAC XTS AUTOS
STEERING,SUSPENSION,WHEELS PROBLEM
- Date Of Incident: 2017-11-22
- Crash: 1
- VIN: 2G61V5S83E9
- Components: STEERING,SUSPENSION,WHEELS
- Summary: TAKATA INFLATTORS: HAD BEEN HAVING DIFFICULTY WITH THE STEERING IN MY CADILLAC 2014 CADILLAC XTS VSPORT FOR SOMETIME BACK IN 2017. IT WOULD BECOME HARD TO STEER AT TIMES WHEN NEGOTIATING TURNS ESPECIALLY OR WHEN BACKING UP AND TURNING. HAD REPORTED TO JOE BULLARD CADILLAC SERVICE DEPARTMENT ON SEVERAL OCCASIONS AND THEY INSPECTED THE VEHICLE BY PUTTING IT ON THE COMPUTER TO SEE IF AND THING SHOWED UP WHICH NOTHING DID ON THE MANY MANY OCCASIONS WHICH I TOOK THE VEHICLE INTO THE FOR THIS CONCERN. THEN ON NOVEMBER 22ND, 2017; I WAS TRAVELING ON A COMMUNITY STREET AND THE VEHICLE WOULD NOT TURN AND I HAD A SERVER ACCIDENT WITH THE VEHICLE AS A RESULT. THIS ACCIDENT INCURRED OVER $22, 000.00 WORTH OF VEHICLE AND PROPERTY DAMAGE WHICH IS CONSIDERED BY MY AUTO INSURANCE PROVIDER AS AN AT FAULT ACCIDENT ON MY PART. YET IN ALL REALITY, IT IS A RECALL SAFETY ISSUE WHICH COULD HAVE DONE OTHERS AND MYSELF GREAT PHYSICAL HARM. VEHICLE WAS IN MOTION.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2018-07-01
- VIN: 2G61L5S35E9
- Components: ELECTRICAL SYSTEM
- Summary: TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE DRIVING 60 MPH, THE CADILLAC USER EXPERIENCE SYSTEM BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO BAIERL CADILLAC (10430 PERRY HWY, WEXFORD, PA 15090, 724-741-1222) WHERE IT WAS DIAGNOSED THAT THE SCREEN SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
WHEELS PROBLEM
- Date Of Incident: 2018-02-02
- VIN: 2G61S5S36E9
- Components: WHEELS
- Summary: TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE HAVING A TIRE REPLACED ON THE VEHICLE, THE CONTACT WAS INFORMED THAT THE RIMS WERE BENT. THE VEHICLE WAS TAKEN TO FRANK KENT CADILLAC (3500 W LOOP 820 S, FORT WORTH, TX 76116, (817) 385-1736) TO BE INSPECTED, BUT THE DEALER WAS UNABLE TO PROVIDE A CAUSE FOR THE RIM FAILURE. THE RIMS WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,500.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2017-12-18
- VIN: 2G61P5S31E9
- Components: ELECTRICAL SYSTEM
- Summary: MY CADILLAC CUE TOUCHSENSE TOUCH SCREEN IS NO LONGER FUNCTIONING AT ANY TIME, SITTING STILL OR WHILE THE VEHICLE IS IN MOTION. THE SCREEN IS SPIDER WEBBED (DELAMINATION OF CONDUCTIVE LAYER OF MATERIAL BEHIND THE GLASS) AND NO LONGER ALLOWS ME TO SET THINGS LIKE THE COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE OPTIONS AS WELL AS MANY OTHER NON-SAFETY RELATED FEATURES. THIS IS CLEARLY A MANUFACTURING DEFECT AND I HAVE READ AT ONE TIME CADILLAC HAD A BACKLOG OF OVER 4000 VEHICLES WAITING ON REPLACEMENT CUE MODULES BUT YET NO VOLUNTARY RECALL. HOPEFULLY THE NTSHA CAN LOOK INTO THIS MATTER AND REQUIRE CADILLAC TO CORRECT THIS PROBLEM FOR OWNERS NO LONGER UNDER WARRANTY SINCE SOME FUNCTIONS SET WITH THE TOUCH SCREEN ARE RELATED TO VEHICLE SAFETY (COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE).
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2017-12-05
- VIN: 2G61W5S81E9
- Components: UNKNOWN OR OTHER
- Summary: DRIVING DOWN A HIGHWAY, NO CARS AROUND, THE STATIONARY COMPONENT OF THE SUNROOF, EXPLODED OUT, ONE OF THE PIECES OF THE GLASS WAS EXPELLED AND HIT THE TRUNK, MAKING A DEEP SCRATCH. NO DISCERNIBLE CRACKS OR HISTORY OF ISSUES. WEATHER WAS 65 DEGREES FAHRENHEIT. NO SUDDEN CHANGE IN TEMPERATURE OR MOISTURE. CLEAR SKIES, NOT OVERCAST OR SUNNY. NO DAMAGE TO THE UNDERLYING SLIDING COVER. THE UNSAFE CONDITION IS IF THE COVER WOULD HAVE BEEN RETRACTED AND MY CHILDREN IN THEIR CAR SEATS. THE SPONTANEOUS EXPLOSION WOULD HAVE SENT PIECES OF GLASS DOWN, CUTTING THEM.
2014 Cadillac Xts recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2014 Cadillac Xts.
- Manufacturer: General Motors LLC
- Components: PARKING BRAKE
- Summary: General Motors LLC (GM) is recalling certain model year 2013-2015 Cadillac XTS vehicles manufactured February 14, 2012, to August 22, 2014, and 2014-2015 Chevrolet Impala vehicles manufactured November 5, 2012, to September 2, 2014. In the affected vehicles, the electronic parking brake piston actuation arm may not fully retract causing the brake pads to stay partially engaged.
- Consequence: Brake pads that remain partially engaged with the rotors may cause excessive brake heat that may result in a fire.
- Remedy: GM will notify owners, and dealers will update the electronic parking brake software, free of charge. The recall began on October 28, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020, or Cadillac customer service at 1-800-458-8006. GM's number for this recall is 14471.
- Manufacturer: General Motors LLC
- Components: AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
- Summary: General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured April 11, 2013, to June 27, 2013, and 2014 Chevrolet Impala vehicles manufactured May 13, 2013, to November 5, 2013. The affected vehicles may have left the factory with the sensing and diagnostic module (SDM) set to "manufacturing mode."
- Consequence: In manufacturing mode, the vehicle's air bags will not deploy in the event of a crash, increasing the risk of occupant injury.
- Remedy: GM will notify owners, and dealers are to reprogram the SDM to the correct mode, free of charge. The recall is expected to begin in September 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14532.
- Manufacturer: General Motors LLC
- Components: STEERING
- Summary: General Motors LLC (GM) is recalling certain model year 2014 Buick Regal, Cadillac XTS, Chevrolet Camaro and Chevrolet Impala vehicles. Improperly torqued fasteners may cause the steering intermediate shaft and the steering gear and/or the lower control arm and the lower ball joint to separate.
- Consequence: If any of the components separate, the vehicle may have a loss of steering, increasing the risk of a crash.
- Remedy: GM began to notify owners on June 27, 2014, and dealers will inspect the fasteners for correct torque, correcting them as necessary, free of charge. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac) or 1-800-222-1020 (Chevrolet). GM's number for this recall is 14378.
- Manufacturer: General Motors LLC
- Components: SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM:HOSES, LINES/PIPING, AND FITTINGS
- Summary: General Motors LLC (GM) is recalling certain model year 2013-2014 Cadillac XTS vehicles manufactured February 14, 2012, through March 7, 2014. In the affected vehicles, a cavity plug on the brake booster pump connector may dislodge allowing corrosion of the brake booster pump relay connector.
- Consequence: The corrosion of the brake booster pump relay connector may cause a resistive short and melt the connector, increasing the risk of a fire.
- Remedy: GM will notify owners, and dealers will apply sealant to the connector cavity plugs, re-route the vacuum pump vent hose and replace the front body wiring harnesses as needed, free of charge. The recall began on April 7, 2014. Owners may contact Cadillac at 1-866-982-2339. GM's number for this recall is 14062.
Negative 2014 Cadillac Xts car reviews
Positive 2014 Cadillac Xts car reviews
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This is my 3rd Cadillac and it's been the best one yet! I don't understand why some people complain about the CUE. Sure, it could react a bit faster, but it works great. There's a bit of a learning curve, but once you get the hang of it, you're good to go. The ride is pure Cadillac - great handling and stopping power. The acceleration is a bit sluggish at first, but once you hit the throttle, it really takes off. I like to call it 'techno overload' because of all the amazing features. And the instrument cluster? It's simply awesome!
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I really enjoy waiting until I've driven a new car for a thousand miles before reviewing it. I must say, this car is a dreamboat! It's been described as the new definition of the American luxury car, and I completely agree. It's not trying to be a European or Japanese clone, it's its own unique thing, and I love it. It's big enough to feel luxurious, but not so big that it feels clunky on the road. It's an absolute pleasure to drive. I traded in my 2012 BMW X5 for this (I really disliked the electronic shifter in the BMW), and before that, I had a Lexus LS460. I can honestly say that I prefer this Cadillac over both of those cars.
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Make sure to thoroughly test drive your car, even on bumpy roads. Also, listen to the engine sounds when idle. Additionally, consider getting any additional protection offered for your car.
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We purchased the Platinum AWD in Diamond White. It's a stunning car, both inside and out. The safety features are fantastic, and the ride is smooth and comfortable. The CUE system is absolutely fabulous. The XTS is truly a new chapter for Cadillac, appealing to both traditional Cadillac owners and the younger generation. It's a shame it doesn't come with a V8 engine.
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The XTS boasts unparalleled coach work, however, I have experienced some issues with the car and have had to take it back to the dealer nine times. Despite the supposed availability of service at preferred dealers, I have encountered some challenges when dealers are unable to provide a fix and refuse service. I have had to switch to my third dealer. Although getting Cadillac involved did not yield the desired results, I remain confident that the issues with my car will be resolved. Since purchasing the car in July, I have experienced some minor issues such as the doors unlocking at times, power seats and mirrors moving unexpectedly, and occasional lack of heat. I am optimistic that these issues will be resolved soon.
Additional sources
More sources of information about 2014 Cadillac Xts problems:
2014 Cadillac XTS Problems | Kelley Blue Book
How reliable is the 2014 Cadillac XTS? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
Problems I have encountered with my 2014 Platinum XTS (new to ...
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2014 Cadillac XTS Repair: Service and Maintenance Cost
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Other years of Cadillac Xts
Are you having problems with your 2014 Cadillac Xts?
Jaylin Koelpin 2025-01-08
Paint started chipping off after 2nd year. Now it looks terrible.CUE system screen delaminated twice already. Cadillac wants $1500 to replace it...againinterior is plasticky and cheap. The pleather has already worn off the center arm consoleHeadlight bulb went out. Over $100 to replace a bulbWhen it is hot out, the left blinker sometimes stops workingFan switch broke and ran down the battery. Cadillac replaced it under warranty, but charged me for replacing the one year old battery that it came with!The engine runs fine, but everything "luxury" about this car is not luxurious. I should have bought a high end impala for 1/2 the price. Very disappointed.
Alvah Shanahan 2024-11-27
This is a platinum model with all the bells and whistles. Although I like the looks of the car, I must say that my 2006 DTS high performance had more interior room, a better ride, a lot more acceleration and got the same fuel mileage. Unfortunately, I had to replace the touch screen every 1 1/2 to 2 years, which was quite expensive. The acceleration is not up to the mark and the ride is just so-so. I had a Chevy Impala for a company car and it rode just as smoothly as my Cadillac. In summary, after owning Cadillacs for 20 years and this one for 7 years, I have decided that this is my 3rd and last Cadillac. Update: At 58k miles, I developed a shimmy in the front end, which was the last straw. I traded it and now own a BMW. The BMW ride and acceleration are much improved over my Cadillac. Time will tell on the reliability.
Blaise Bednar 2024-11-24
I retired in 2013 after working for the state of Ohio. I had saved for 10 years prior to my retirement to afford my dream car, a 2013 Cadillac XTS. The ride is amazing and the sport suspension is a joy to use when needed. Overall, it has been a great Cadillac experience, although there have been a few maintenance issues. I have had to replace 3 sets of rear shocks, at $1,500.00 a set, but one was covered under warranty. Recently, I had to replace the all-wheel-drive rear axle pump for the second time, which cost me $1,600.00. Additionally, the screen on the touch radio shattered, but GM said it was not a safety issue. I paid the $330.00 cost to fix it. It is important to note that my car is 9.25 years old with 90,000 miles on it. I write this review to inform potential buyers of the expenses that come with maintaining an older Cadillac XTS.
Davion Lebsack 2024-11-19
My Cadillac has been in the shop five times in the last 18 months, and now the cue has died. Unfortunately, it is not covered under warranty, and the cost to fix it is $1700. As a loyal Cadillac owner, I expect better quality and service from the brand.
Omer Gleichner 2024-10-10
So, I live in Florida and recently took a trip to a cabin in Gatlinburg. Unfortunately, on the way there, the engine light came on for a couple of minutes and then the steering wheel controls stopped working and did not light up. On the way back, the engine light came back on and after three days of this incident, the entire electrical system failed. Needless to say, this experience has left me feeling quite disappointed and I don't think I will be purchasing another GM car.