2017 Cadillac Xts problems
The Cadillac XTS (short for X-Series Touring Sedan) is a full-size car built by the American company Cadillac from 2013 until 2019. It is a four-door sedan with seating for up to five passengers. Based on an enlarged version of the Epsilon II platform, it has a front-mounted engine that either drives the front wheels or drives all four wheels.
Replacing the smaller Cadillac STS and larger DTS, production began in May 2012 at the Oshawa Assembly Plant and launched in June as a 2013 model. Marketed with left-hand drive in the United States, Canada, Mexico, China, and the Middle East (except Israel), the XTS was also assembled by Shanghai GM, with production beginning in February 2013.
Interior
In addition to the base XTS, there are five trim packages labeled "Luxury", "Premium Luxury", and "Platinum", with the optional XTS V-Sport offered in both "V-Sport Premium Luxury" and "V-Sport Platinum". Some of the standard features include dual-zone automatic climate control, 4G LTE connectivity, adaptive cruise control, keyless entry, leather seat-upholstery, 8-way power front seats, parking assist and comprehensive safety equipment like ABS, stability control, dual-stage front airbags, front side airbags, side-curtain airbags front and rear, and a driver side knee airbag.
Optional equipment includes separate climate controls for rear seat passengers, coupled with 8" LCD screens that flip up from the front passenger seat-backs, allowing an internal DVD player to display content with wireless headphones. The interior can be outfitted in a large assortment of color combinations, along with four wood selections. Cadillac's CUE system is standard with an 8-speaker Bose sound system, including HD Radio and SiriusXM. An optional 14-speaker Bose sound package includes AudioPilot noise compensation technology.
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Common 2017 Cadillac Xts problems
The 2017 Cadillac XTS is a luxury fullsize car that has been reported to have several common problems. One of the most frequently mentioned issues is related to the brakes. Drivers have reported that their brakes may squeal, make clunking noises when released, and/or lock up in some driving situations. These brake problems may be caused by faulty brake boosters, auto braking system failures, or other issues with the vehicle. If your vehicle has recurring brake problems, it is recommended to take it to a local dealership or authorized repair facility for repairs.
Another common problem with the 2017 Cadillac XTS is recurring electrical issues, which can make the vehicle unreliable or unsafe to drive. Complaints submitted to the National Highway Traffic Safety Administration show that some Cadillac XTS owners have experienced unresolved electrical problems that can cause the infotainment system, called Cadillac User Experience (CUE), to malfunction or go haywire. Some vehicles may lose power at random, have drained batteries, or fail to start.
Transmission problems are also a common issue with the 2017 Cadillac XTS. Complaints submitted to NHTSA reveal that transmissions installed in some vehicles experience improper shifting, shudder when the driver changes the gears, or fail outright, leaving the driver stranded.
Seatbelt and airbag problems have also been reported with the 2017 Cadillac XTS. Drivers with faulty airbags or seatbelts are at increased risk of injury or death if these problems are not remedied. Such drivers have reported in complaints that their airbags fail to activate, or that their seat belts lock or have faulty buckles. As a result, they may have less protection during collisions.
The 2017 Cadillac XTS has an above-average reliability rating of 3.5 out of 5.0, which ranks it 11th out of 30 for luxury fullsize cars. However, the average annual repair cost is $875, which means it has higher than average ownership costs. The frequency and severity of repairs are both fairly average when compared with all other vehicles.
It is important to note that the 2017 Cadillac XTS has 0 reported problems on the RepairPal website
Are Cadillac XTS reliable?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
How many miles do Cadillac XTS last?
Final Thoughts
On average, a Cadillac lasts for about 200,000 miles, but again it depends on the care and maintenance you provide to the car.
Are Cadillac XTS expensive to maintain?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year. Full-size luxury SUVs, like the Escalade, average $1,127 per year.
How much does it cost to replace a transmission in a 2017 Cadillac XTS?
The average cost for Cadillac XTS Transmission Assembly Replacement is $837.
Is a Cadillac XTS a reliable car?
The probability of a repair being a severe or major issue is 13% for the Cadillac XTS, compared to an average of 14% for luxury fullsize cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.
Are Cadillac XTS expensive to maintain?
Cadillac maintenance and repair costs by model
Midsize luxury cars, like the CTS, average $739 per year in repairs and maintenance. Full-size luxury cars, like the XTS, average $976 per year. Full-size luxury SUVs, like the Escalade, average $1,127 per year.
Why did they stop making Cadillac XTS?
Well from the beginning the XTS was built as a holdover for Cadillac's traditional fan base until the brand could launch the range-topping CT6 luxury sedan. Now the CT6 is here there's no need for the XTS to stick around leading to its discontinuation.
Does a 2017 Cadillac XTS have air suspension?
The rear suspension comprises a linked H-arm design with “air springs.” Cadillac XTS provides a standard NHTSA 5-Star overall crash safety rating, the highest safety rating available.
2017 Cadillac Xts car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Cadillac Xts problems, we found that the most common problems with these 2023 model year vehicles are:
- Electrical system problems
- Unknown or other problems
- Suspension problems
- Steering problems
- Service brakes problems
The graph below shows statistics for all 2017 Cadillac Xts vehicle components and the number of complaints received.
2017 Cadillac Xts complaints
The NHTSA has received 22 complaints about various vehicle components related to the 2017 Cadillac Xts.
STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES PROBLEM
- Date Of Incident: 2023-08-05
- VIN: 2G61M5S38H9
- Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: Numerous problems for a year have been: engine dies while driving, car totally dead with new battery, display partially black randomly or totally black along with radio display black, park assist is turned off. Headlights turn off and on by themselves; The latest is driving up a hill @ 25 mph, the steering wheel jerked hard to the right at 2 different times. Had I not had a solid grip on the wheel, it would have taken down a 500 foot drop and we wouldn't be here today. This last episode is the first time their OBD was able to read anything. It read "no communication to steering, no communication to brakes, radio, dash display" and other no communications. This car is unsafe to drive and should be recalled or taken off the road. It has been to 2 dealerships and so far have not identified anything that gives me faith in the reliability in the vehicle.
SUSPENSION PROBLEM
- Date Of Incident: 2023-05-01
- VIN: 2G61M5S35H9
- Components: SUSPENSION
- Summary: Rear suspension not holding air. Rear suspension went flat while driving in highway. Had to pull over due to sudden rough ride
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2023-01-01
- VIN: 2G61M5S30H9
- Components: ELECTRICAL SYSTEM
- Summary: THE MAJOR COMPONENT OF THIS CAR IS THE CUE SCREEN. THE CUE SCREEN IS CONNECTED TO THE ABILITY TO DEFROST AND COOLING/HEATING SYSTEM IN THE VEHICLE. CURRENTLY, THE CUE SCREEN IS FROZEN AND THE OPERATIONS OF VARIES SYSTEMS ARE AT A HALT. THIS IS A SAFETY ISSUES. CURRENTLY DUE TO LEATHER SEATS UNABLE TO COOL IN EXTREME HEAT AND HAVE HAD SOME MINOR BURNS ALSO, THE COOLING SYSYEM IS NOT WORKING DUE TO THE FREEZING OF THE CUE SCREEN, THERE ARE MANY COMPLAINTS OF THIS MATTER SINCE 2013. THERE SHOULD BE A RECALL ON THIS ISSUE FOR SAFETY.
SUSPENSION PROBLEM
- Date Of Incident: 2022-10-08
- VIN: 2g61n5s38h9
- Components: SUSPENSION
- Summary: With no warning and only 45000 miles on car rear air suspension motor failed on expressway! I quickly noticed my steering anti red seemed out of control! I quickly pulled over not knowing what was wrong. My husband came to meet me and immediately asked what was in my trunk! I told him nothing he said my back tires were 1/4 inch from hitting wheel well. The rear end was so low if I did not pull over and hit a bump or rock my tire would of hit top of body of car! I would of lost control of car! Thank god I pulled over when I did it could of killed me or someone else in road! I contacted GM within hrs of it happening! As I looked it up on line it said some of my make and model were recalled and safety admin was looking into it! Went back and forth with Gm and dealer and 2 1/2 weeks later still pursuing GM! There is now a claim in for full reimbursement and still have not heard back! My car was out of warranty but this is a huge safety issue! I could of been killed in that car! It will kill someone’s if they do not address this! Lots of calls on my end where it seemed like they were concerned and eager to help! Turned out to be lots of waiting for non returned calls and them not doing anything at this point! Last call was Friday last week when they put in for full reimbursement and a promise to call me by Tuesday! No call so I called today where again I was promised to hear back by end of today! I will attach service receipt! The rear end was so low that tow truck damaged bottom of my bumper! Somebody again is going to be injured or killed from this! Hopefully they don’t deny my reimbursement from this complaint and dealer west Herr Chevy of Rochester wanted nothing to do with any help GM was going to do not sure if that is why I was getting run around from GM! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2021-08-26
- VIN: 2g61m5s35h9
- Components: UNKNOWN OR OTHER
- Summary: The CUE system freezes up and is unusable. It is intermittant.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING PROBLEM
- Date Of Incident: 2021-04-11
- VIN: 2g61r5s36h9
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING
- Summary: $70k for a vehicle and the screen spidered. Cadillac says not under recall. Not usable.
UNKNOWN OR OTHER,VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2021-06-23
- VIN: 2g61r5s36h9
- Components: UNKNOWN OR OTHER,VISIBILITY/WIPER
- Summary: The cue system on my Cadillac cracked and it’s affecting my screen. No music no navigation. No air nothing and an annoying beep every 60 seconds.
ELECTRICAL SYSTEM,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2020-01-01
- VIN: 2G61M5S32H9
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: TL* THE CONTACT OWNS A 2017 CADILLAC XTS. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE THE HUMAN MACHINE INTERFACE MODULE MALFUNCTIONED CAUSING THE BACK UP CAMERA NOT TO DISPLAY WHILE THE VEHICLE WAS IN REVERSE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FINDLAY CADILLAC LOCATED AT 993 AUTO SHOW DR, HENDERSON, NV 89014 WHO DIAGNOSED THAT THE HUMAN MACHINE INTERFACE MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE MODULE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.*DT CONSUMER STATED SAME FAILURE HAPPENED IN 2013 CADILLAC XTS.*JB
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-07-06
- VIN: 2G61M5S35H9
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: LAST YEAR, WE BOUGHT OUR CAR FROM A DEALERSHIP USED. WE NOTICED THE CADILLAC CUE WAS VERY GLITCHY. WE TOOK IT INTO THE DEALERSHIP AND THEY CALIBRATED THE SYSTEM. WE WERE ON A TRIP USING THE GPS AND IT GLITCHED SEVERAL TIMES. HAD TO PULL OVER AND SET UP OUR PHONES. NOTHING WORKS IN THE CADILLAC CUE WHEN THIS HAPPENS. CLIMATE CONTROL, GPS, APPS, WIFI, AND MUSIC. TOOK IT BACK, TOLD IT WAS NO LONGER UNDER WARRANTY AND GM WAS AWARE OF ALL THE ISSUES YET REFUSE TO DO A RECALL. DEALERSHIP SAID EVENTUALLY IT WOULD SHATTER. WELL, YESTERDAY, WE GOT IN OUR CAR AND NOTICED IT HAD IN FACT SHATTERED. TOP RIGHT CORNER AND BOTTOM LEFT CORNER. THIS IS A HUGE HAZARD AS IT WOULD CUT SOMEONE. THE SYSTEM GLITCHES WHETHER THE CAR IS MOVING OR SETTING STILL IN PARK. CALLED GM TODAY AND THEY BASICALLY SAID IT WAS ON US.
SUSPENSION PROBLEM
- Date Of Incident: 2019-04-15
- VIN: 2G61M5S31H9
- Components: SUSPENSION
- Summary: 2017 XTS, REAR SUSPENSION AIR BAGS FAIL WHILE DRIVING, STOPED AND EVEN PARKED. WHILE DRIVING AT HIGHWAY SPEEDS OR JUST PARKED REAR END WILL DROP UNEXPECTEDLY. THE REAR END WILL START TO BOUNCE WITH JUST THE SLIGHTEST UNEVEN ROAD. THIS CAUSE THE DRIVER TO HAVE TO FIGHT TO STAY IN CONTROL OF CAR AND SLOW DOWN VERY FAST. WITH TRAFFIC BEHIND IT CAN CAUSE SOMEONE TO HIT YOU FROM REAR. CAR HAS BEEN TO DEALER SEVERAL TIMES AND CADILLAC SAY EVERYTHING IS NORMAL. HOWEVER AFTER LEAVING DEALER IT CONTINUES TO HAPPEN. CADILLAC HAS KNOW ABOUT THIS FOR MANY YEARS AND IGNORES THE PROBLEM ON THE XTS. THE REAR END WILL DROP TO A LEVEL THE YOU CAN NOT EVEN TOUCH THE TOP OF THE TIRE OR EVEN THE MIDDLE. ALMOST TOUCHING THE GROUND AT REAR. FIRST TIME WAS APRIL 2019 RIGHT AFTER WARRANTY WAS OUT. THE SAID I NEEDED SHOCKS 1500.00 DID NOT DO ANYTHING BUT DRAIN MY WALLET. CADILLAC NEEDS TO OWN UP TO THE PROBLEM AND FIX IT.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2019-07-16
- VIN: 2G61M5S32H9
- Components: ELECTRICAL SYSTEM
- Summary: THE CUE SCREEN LOCKS UP AND BECOMES INOPERABLE SEVERAL TIMES A DAY. IT CAUSES THE HEAT OR A/C TO NOT WORK PROPERLY AND I AM UNABLE TO USE ANY FUNCTION. THE FAILURE PREVENTS ME FROM PROPERLY HEATING OR COOLING THE VEHICLE, USE THE NAV FUNCTION, AND THE SCREEN WILL AUTOMATICALLY REPROGRAM MY SETTINGS, MAKE BEEPING NOISES, AND BECOME A SIGNIFICANT DISTRACTION WHILE DRIVING. SAFETY RELATED ISSUE.
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2018-12-05
- VIN: 2G61N5S37H9
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: WHILE I'M DRIVING EVEN LIKE 50 MILE HIT THE BREAK FOR A REASON CAR COMPLETELY STALLED NO POWER FOR BREAK OR STEERING OR ANYTHING YOU CANNOT MOVE THE CAR ANYPLACE I ALMOST HIT THE PERSON IN FRONT OF ME AND I ALMOST GOT HIT IN THE BACK IT HAS BEEN THE END OF LAST YEAR AND IT KEEPS HAPPENING. RECENTLY I TOOK IT TO THE TAILOR FIVE TIMES HE HAD NO IDEA WHAT IS THAT.
STEERING PROBLEM
- Date Of Incident: 2019-08-01
- VIN: 2G61M5S37H9
- Components: STEERING
- Summary: ON 4 SEPARATE OCCASIONS OVER THE LAST FEW MONTHS THE POWER STEERING HAS QUIT WORKING WHILE DRIVING. HAS HAPPENED WHILE TURNING AND WHILE DRIVING STRAIGHT. HAS HAPPENED WHILE ACCELERATING AND WHILE DRIVING CONSTANT SPEED. AFTER STOPPING, TURNING ENGINE OFF AND THEN RESTARTING THE PROBLEM GOES AWAY. I DO GET A MESSAGE THAT POWER STEERING IS OUT ON THE DASH BUT IT IS VERY EVIDENT WHEN IT GOES OUT. INTERNET SEARCH SAYS THIS IS A PROBLEM ON OTHER MODELS AND RECALL ISSUED. DEALER SAYS NO SUCH RECALL ON MY VEHICLE.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2019-03-01
- VIN: 2G61M5S36H9
- Components: ELECTRICAL SYSTEM
- Summary: THE MAJOR COMPONENT OF THIS CAR IS THE CUE SCREEN. THE CUE SCREEN IS CONNECTED TO THE ABILITY TO DEFROST AND COOLING/HEATING SYSTEM IN THE VEHICLE. CURRENTLY, THE CUE SCREEN IS FROZEN AND THE OPERATIONS OF VARIES SYSTEMS ARE AT A HALT. THIS IS A SAFETY ISSUES. CURRENTLY DUE TO LEATHER SEATS UNABLE TO COOL IN EXTREME HEAT AND HAVE HAD SOME MINOR BURNS ALSO, THE COOLING SYSYEM IS NOT WORKING DUE TO THE FREEZING OF THE CUE SCREEN, THERE ARE MANY COMPLAINTS OF THIS MATTER SINCE 2013. THERE SHOULD BE A RECALL ON THIS ISSUE FOR SAFETY.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-06-29
- VIN: 2G61M5S37H9
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: PROBLEM #1 - TRUNK OPENS BY ITSELF (SOMETIMES WHILE VEHICLE IS STATIONARY & LOCKED (I.E., PARKED FOR THE NIGHT - ENGINE OFF); OTHER TIMES THE TRUNK OPENS BY ITSELF WHILE I AM DRIVING/MOVING (ENGINE OBVIOUSLY ON); OTHER TIMES WHILE THE ENGINE IS ON AND THE VEHICLE IS STATIONARY (I.E., VEHICLE IS AT IDLE). I KNOW FOR A FACT THAT THESE EPISODES OCCURRED WITHOUT ME PRESSING THE TRUNK BUTTON - WHETHER IT BE THE INSIDE/DOOR TRUNK BUTTON; KEY FOB TRUNK VUTTON; OR THE TRUNK RELEASE ON THE TRUNK ITSELF. IT IS A SAFETY HAZARD TO HAVE THE TRUNK SUDDENLY OPEN WHILE DRIVING AT 70 MPH OR WHILE DRIVING AT 35 MPH (CAN HAPPEN AT ANY SPEED, INCLUDING 0 [ZERO]). IT IS A SECURITY MATTER AS WHEN PARKED AND THE TRUNK OPENS BY ITSELF, IT LEAVES ME VULNERABLE TO THEFT OF MY PROPERTY. PROBLEM #2 - DRIVER DOOR LOCK. THE DRIVER'S DOOR MYSTERIOUSLY UNLOCKS AT TIMES (ONLY THE DRIVER'S DOOR UNLOCKS -- THE OTHER 3 DOORS REMAIN LOCKED) - . SO FAR, THIS ONLY OCCURS WHILE THE ENGINE IS OFF AND THE VEHICLE IS STATIONARY AND PARKED. I HAVE NOTICED BY NOW THAT ON OVER 10 OCCASIONS, MY DRIVERS DOOR (ONLY) IS ALREADY UNLOCKED WHEN I APPROACHED THE VEHICLE. THE "PASSIVE LOCK" FEATURE IS ON, SO THE CAR AUTOMATICALLY LOCKS ITSELF AS I WALK AWAY FROM IT (AND I ALWAYS LISTEN FOR HORN CHIRP WHILE WALKING AWAY INDICATING THAT THE CAR HAS LOCKED ITSELF). OTHER TIMES, I DOUBLE-CHECK THE LOCKING BY EITHER USING THE KEY FOB OR DEPRESS THE INSIDE POWER LOCK POWER DOOR LOCK SWITCH OR PRESS THE UNLOCK/LOCK SMALL BUTTON ON THE EXTERIOR DRIVER DOOR HANDLE. WHEN I FIND THE DRIVER'S DOOR UNLOCKED, IT IS IMPOSSIBLE FOR ME TO MANUALLY RE-LOCK THE CAR. IF I PRESS THE INTERIOR POWER DOOR LOCK BUTTON, ALL 4 DOOR LOCKS LOCK MOMENTARILY, THEN ALL 4 DOORS UNLOCK THEMSELVES - (SO NOW ALL 4 DOORS ARE UNLOCKED). THE ONLY WAY FOR ME TO LOCK THE CAR AT THIS POINT IS TO USE THE KEY FOB.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-06-22
- VIN: 2G61M5S37H9
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: THE CADILLAC CUE SCREEN FREEZES WHILE I AM DRIVING THE CAR (VEHICLE IN MOTION - OR COULD BE STOPPED AT RED LIGHT, BUT ENGINE IS ON). THIS HAS HAPPENED DOZENS OF TIMES DURING THE PAST 1 YEAR THAT I HAVE OWNED THE CAR. I AM SUDDENLY UNABLE TO INCREASE/DECREASE VOLUME, CHANGE RADIO STATION, CANNOT USE GPS, CANNOT ADJUST ANYTHING ON THE CUE SCREEN -- IT IS COMPLETELY FROZEN. THE ONLY WAY TO GET IT WORKING AGAIN - PULL OFF TO SIDE OF ROAD. SHUT ENGINE OFF; GET OUT OF CAR; LOCK THE CAR DOORS; RE-ENTER THE CAR; START THE VEHICLE ENGINE - USUALLY THE CUE SCREEN IS ONCE AGAIN RESPONSIVE AT THIS POINT. THIS IS A MAJOR PAIN AS DURING A RECENT 1 HOUR DRIVE TO PENNSYLVANIA, IT HAPPENED 4 TIMES AND I HAD TO PULL OVER TO THE SHOULDER OF INTERSTATE HIGHWAY I-195. EXITING ANY VEHICLE ON AN INTERSTATE HIGHWAY IS SOMEWHAT NERVE-RACKING.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-03-12
- Fire: 1
- VIN: 2G61N5S36H9
- Components: UNKNOWN OR OTHER
- Summary: TL* THE CONTACT OWNED A 2017 CADILLAC XTS. AFTER THE CONTACT PARKED AND EXITED THE VEHICLE, THE ENTIRE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. NO ONE WAS INJURED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 19,563. *JS
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2017-09-13
- VIN: 1GYKNCRS7HZ
- Components: UNKNOWN OR OTHER
- Summary: THE LANE DEPARTURE AND LANE KEEP ASSIST, BOTH SAFETY FEATURES, DO NOT WORK WITH ANY DEGREE OF CONSISTENCY. THEY ONLY WORK OCCASIONALLY. 2 DEALERS CONFIRMED THE PROBLEM BUT WITHOUT A FACTORY FIX THEY ARE UNABLE TO REMEDY THE PROBLEM.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2017-09-25
- VIN: 1GYKNDRSXHZ
- Components: ELECTRICAL SYSTEM
- Summary: PURCHASED MY 2017XT5 9/13/2017. WHILE DRIVING DOWN A MAIN STREET, I STOPPED FOR A LIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR WOULD NOT MOVE. COULD NOT TURN IT OFF NOR COULD I TRY TO PUT IT IN ANOTHER GEAR. A KIND GENTLEMAN, WHO WAS BEHIND ME, GOT OUT OF HIS CAR AND ASKED IF I WAS OKAY. I TOLD HIM THE CAR WOULD NOT MOVE. HE TRIED. NO LUCK.. I GOT BEHIND THE WHEEL AGAIN AND TRIED TO SHUT IT OFF, AGAIN. EVENTUALLY, IT SHUT OFF. I PRESSED THE STARTED AGAIN AND IT REBOOTED. VERY SCARY... PRAYED THAT I WOULD MAKE IT HOME. NEXT AT, CALLED THE DEALER. EVEN AFRAID TO DRIVE IT IN FOR FEAR OF IT STOPPING BUT I WAS CLOSE TO HOME. THE DEALER KEPT IT FOR 3 DAYS. COULD NOT FIND OUT WHAT WAS WRONG BUT WAS TOLD THAT THEY COULD NOT DIAGONOSE IT UNLESS IT STOPPED. MY BROTHER TOOK HIS CAR IN FOR REPAIRS AND TOLD HIS MECHANIC THAT MY CAR STOPPED, JUST IDLED, IN THE MIDDLE OF A MAIN STREET AND STARTED LAUGHING. BUT HIS MECHANIC SAID "WAS IT A CADILLAC"? MY BROTHER SAID YES. THE MECHANIC SAID THAT THE COMPANY WAS HAVING TROUBLE WITH THE ELECTRIC SYSTEM AND HAVE NOT BEEN ABLE TO FIND THE TROUBLE. BESIDES THAT, I HAD TO HAVE THE SPRAY FOR THE WIPERS ADJUSTED. NOW, MY SUN ROOF DOES NOT WORK. I AM AFRAID TO DRIVE THIS CAR. I WANT TO GIVE IT BACK. WHAT SHOULD I DO????
POWER TRAIN PROBLEM
- Date Of Incident: 2017-02-28
- VIN: 1GYKNDRS1HZ
- Components: POWER TRAIN
- Summary: XT5 HAS A TRANSMISSION SHUDDER, BETWEEN 16MPH AND 50MPH, WITH THE AISIN AF50-8 TRANSMISSION. GM REPORTS NO PROBLEM WITH THE AISIN. CADILLAC TECHNICIAN DROVE VEHICLE AND DID NOTICE SHUDDER. NEXT STEP, INVOLVE GM ENGINEER. IF HE DOESN'T FIND AN ISSUE, I HAVE TO LIVE WITH THE SHUDDER.
STRUCTURE PROBLEM
- Date Of Incident: 2017-03-20
- Crash: 1
- Components: STRUCTURE
- Summary: PULLED INTO PARKING SPACE. VEHICLE WENT TO AUTO STOP/START. WIFE THOUGHT ENGINE WAS OFF AND PRESSED PARK ON SHIFT LEVER. ENGINE RESTARTED AND VEHICLE LUNGED INTO POST.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2017-02-02
- Components: UNKNOWN OR OTHER
- Summary: ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR BUTTONS WITH MY LEFT HAND. UNFORTUNATELY, ONE OF THE BUTTON OPTIONS WAS DESIGNED TO COLLAPSE THE SIDE MIRRORS; THIS I DID NOT KNOW. IMAGINE MY SURPRISE WHEN, AT HIGHWAY SPEEDS, BOTH SIDE MIRRORS DISAPPEARED. I TRIED TO UNDO MY UNEXPECTED ERROR BUT COULD NOT SUCCEED BY TOUCH. MY WIFE AND SON HAD TO SERVE AS "HUMAN SIDE MIRRORS" UNTIL, AFTER MANY MILES WITH NO EXIT, I COULD MAKE A SERIES OF RIGHT-HAND TURNS, STOP IN A PARKING LOT, AND CONSULT AN OWNER'S MANUAL ONLINE. WHY WOULD GENERAL MOTORS HAVE DESIGNED THE SIDE MIRRORS TO BE COLLAPSABLE WHILE THE CAR WAS IN MOTION? I MIGHT IMAGINE WANTING TO COLLAPSE THE MIRRORS WHILE ROLLING SLOWLY INTO A TIGHT PARKING SPACE OR GARAGE, BUT I CAN THINK OF NO EXCUSE FOR ALLOWING THE COLLAPSE FUNCTION TO OPERATE WHILE DRIVING AT HIGHWAY SPEEDS. WE COULD HAVE BEEN KILLED. ANYONE COULD HAVE BEEN KILLED.
Negative 2017 Cadillac Xts car reviews
Positive 2017 Cadillac Xts car reviews
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I really love everything about this car.
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I love this car! It handles so well and accelerates without any lag. The trunk is very roomy too. I have nothing but praise for it. The safety features are amazing and have saved me from trouble a few times. It's the perfect car for those of us who are used to the old Cadillacs from the 1970s and 90s. It reminds me of my old 89 Pontiac SSE, but without the glitches. The luxury, power, and style are all there. I absolutely love it! UPDATE: Driving this car is an absolute pleasure. The ride is great and the safety features work really well. I haven't been this happy with a car since my 1989 Bonneville SSE. It's such a fun and powerful ride!
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Hi there! I just wanted to say that this vehicle is really great for comfort, ride, and fuel economy!
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I purchased my car a year ago, a used fleet car with only 27,000 miles. Although I have read some complaints about the CUE system and other controls, I have had no problems figuring it out. I opted for the stock engine, as this beauty was built for comfort, not for speed. It's my first time owning a car like this; there is not a single knob on the dashboard, which is pretty cool. Sure, you have to look for the button you want, but it shouldn't take more than a second. When I move cross country with my German Shepherd and parrot, we will all be very comfortable in this car. I agree that the stock tires are not of the highest quality for a vehicle of this caliber, but that's an easy fix. There are a lot of nice touches inside; one of my favorites is the ambient lighting at night. I also purchased some cool accessories like floor mats with the shield emblem, and lights that display the Cadillac logo on the ground when the door is opened. As a 60 year old retired computer programmer, if this is my midlife crisis, at least I'm doing it in style. It's a shame that Cadillac is discontinuing all sedans, abandoning the very thing that made the brand great.
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This car has lots of trunk space and plenty of room inside. It handles well for a large car and gets an average of 21 miles per gallon.
Additional sources
More sources of information about 2017 Cadillac Xts problems:
2017 Cadillac XTS Problems | Kelley Blue Book
How reliable is the 2017 Cadillac XTS? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
2013 XTS Platinum problems!! | Cadillac Owners Forum
Dec 24, 2020 ... I bought a gorgeous White Diamond 2013 XTS Platinum with only 7,000 miles in May 2017. Had problems with the HUD which is common from what I ...
2017 Cadillac XTS- Suspension failed - Maintenance/Repairs - Car ...
Jan 24, 2022 ... If your XTS is sagging in the rear or leaning to one side, you are probably experiencing air suspension issues. This... Tester. 2 Likes. texases ...
Owner impressions/issues with XTS? | Cadillac Owners Forum
Dec 25, 2017 ... The only major issue that continues to plague XTS owners besides the CUE display, (and the XTS is far from alone with that issue) are faulty mag ...
Known problems with XTS? : r/Cadillac
Feb 24, 2021 ... So far, no issues, no leaks. It's been a very reliable engine. As far as the rest of the car, the only repair expenses I've had are the CUE ...
Other years of Cadillac Xts
Are you having problems with your 2017 Cadillac Xts?
Jamaal Renner 2024-11-06
Of course, the Cadillac name has a certain appeal, but the hype surrounding it may be exaggerated... as is the price.
Laron Koelpin 2024-06-26
I rented a Cadillac over Thanksgiving weekend, as it was the only car available on the elite aisle. While the car rental treated it like a Bentley, it didn't quite live up to those expectations. The car looks good and has a nice interior, but that's where the positives end. The unit had 416 miles upon pickup, and I put an additional 2000 miles on it. The fuel mpg was 23 or better, but the engine performance was lacking. The engine and transmission were disconnected, and when forced to work, they were non-responsive at the worst times, which was dangerous. The CUE system was a nightmare, and all the technology in the car was difficult to use. Even the power seats were not user-friendly, as the memory settings required you to hold the button until preferences were restored. For example, if you have a seat exit programmed, it runs, and then you want the seat and everything else to go back to your programmed settings, you have to hold the #1 button for 30 seconds. The interior has nice finishes, but there is no storage or outlets, and the powered dash panel to hide a 90s flip phone with an inaccessible USB jack is not practical. Overall, I had a negative experience with this car.
Ellis Reichel 2024-04-24
I upgraded from a 2011 pre-owned Cadillac CTS, which I owned for two years without any issues, to a brand new 2016 luxury Cadillac XTS. However, I have been disappointed with this vehicle so far due to some problems I have encountered. Despite being under warranty, I had to replace the shocks, fix the driver's side door lock, and repair the sunroof which stopped opening. While these issues were resolved, I am considering trading in this vehicle and exploring other options beyond Cadillac.
Gage Jerde 2024-03-14
I rented this vehicle for 12 days in San Diego over the holidays. Although I read the manual twice and called Onstar (who unfortunately couldn't help), I still had trouble figuring out even the most basic commands, such as getting the seat memories to stick or getting the trip meter to appear on the display. It was also frustrating that most of the time when exiting the car, the driver's seat would move back and the outside mirrors would point towards the ground, and they wouldn't return to their previous position when getting back in the car. It's really annoying having to reset these items every time you go somewhere. However, I did find it easy to pair my phone. Additionally, the XTS now has rubberband 19 tires that ride like crap! I could feel every little imperfection on San Diego's crappy side streets. On the plus side, the car's handling was quite good. The XTS is a blast to throw around corners, although I miss the sound of a V8 and the car could definitely use 50 more lbs. feet of torque. Overall, I dropped this car off thinking that Cadillac could improve on the car's controls and ride quality. I do know I could never spend $55K on a car whose controls can't be figured out, with a ride that my Ram 1500 puts to shame!
Moses VonRueden 2024-03-10
Hi there! I hope you're doing well. I just wanted to let you know that we've experienced some issues with the electrical system shutting down completely three times at remote locations. This can be quite dangerous, so we're taking steps to address the problem. Thank you for your understanding!