Volvo Xc60 problems
The Volvo XC60 is a compact luxury crossover SUV manufactured and marketed by Swedish automaker Volvo Cars since 2008.
The XC60 is part of Volvo's 60 Series of automobiles, along with the S60, S60 Cross Country, V60, and V60 Cross Country. The first generation model introduced a new style for the 60 Series models. Along with the rest of the line-up, the first-generation XC60 was refreshed in 2013. Similarly, the second-generation model, released in 2017, is the first in the series. The car was named Car of the Year Japan for 2017–2018.
XC60 concept (2007)
The XC60 concept was unveiled at the 2007 Detroit Auto Show. It included a glass roof and a newly styled grille. The model introduced Volvo's new styling cues, which were gradually implemented throughout the model range. The XC60 concept also included a new shifting mechanism, electronic bootlid, and 20-inch wheels.
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Volvo Xc60 model years
Common Volvo Xc60 problems
The Volvo XC60 is a luxury compact crossover that has been one of the best-selling models for the car manufacturer. However, there are some common problems and issues with the XC60 that are worth considering.
One of the most common issues with the XC60 is related to its Android Automotive OS-based infotainment system, which was introduced in the 2022 models. Early versions of the XC60’s Android Automotive system seem to have numerous problems. Some of the complaints from 2022 XC60 owners include infotainment screen and dashboard constantly restarting, lack of Apple CarPlay (fixed in software version 2.2), incompatible apps such as Sirius XM and RADIO.COM, problems with voice commands and Google Assistant, Bluetooth disconnections and other connectivity problems, failed Over-the-Air (OTA) updates and bricked cars, and Telematics and Connectivity Antenna Module (TCAM) failures.
Another common problem affecting first-generation XC60s is a leaking brake vacuum pump once the vehicle reaches a certain mileage. Many new XC60 owners have also reported various brake problems, including a soft brake pedal feel, squeaking or groaning brake noises, warped or needing replacement brake rotors at low mileage, and automatic braking system activating for no reason.
Oil consumption is not unusual in vehicles with over 100,000 miles, as more leaks start to appear and the engine components wear out. If your vehicle is losing or burning oil in between oil changes, there might be a problem with the engine itself. The easiest way to check this is to look for leaks, and if you can’t find any, take the car to a Volvo mechanic for an oil consumption test. They’ll try to replace smaller parts like the oil trap, but if that doesn’t work, you might need an engine rebuild, which can be costly.
Some XC60 owners have reported strange vibrations when travelling at speeds between 40 to 60 miles per hour. This issue doesn’t affect all XC60s, but it can be difficult to track down the cause once it starts happening. The most common cause of this issue is the foam insert inside the tyre coming loose. Replacing the affected tyre, or all four, should resolve the problem. However, if the tyres and wheels have been checked and are in good condition, there might be a mechanical problem with the car.
Other common problems with the XC60 include SatNav loading issue, poor engine performance, loose seat belt anchor cable, power steering failure, fuel leaks, AC failing, automatic boot switch failure, loss of power/engine management warning light, and lane departure problems.
In conclusion, while the Volvo XC60 is a great luxury SUV, it is prone to some issues. By being aware of the most common problems and knowing what to do to resolve them, you can keep your XC60 running smoothly for years to come. If you’re facing any of these issues, it’s always best to consult a professional mechanic for a proper diagnosis and resolution.
Are there any problems with the Volvo XC60?
Bluetooth disconnections and other connectivity problems
XC60 Owners have posted many infotainment complaints to online forums. According to NHTSA, 25 complaints have been posted regarding the 2023 Volvo XC60, with more than half (12) for the infotainment system.
Are Volvo XC60 reliable cars?
Despite the issues above, the Volvo XC60 does have a reputation for reliability, finishing in third place out of 24 SUVs in WhatCar's reliability survey. It has an overall rating of 97.6%, which is outstanding.
Do Volvo XC60 have transmission problems?
Automatic transmission/Geartronic system
The Volvo XC60 has been known to experience problems with Geartronic which is a manumatic transmission equipped with a hydraulic torque converter and a manual mode, and is used in Volvo passenger cars and commercial vehicles.
What is the most common problem with Volvos?
Troubleshooting Cooling Fan Issues:
Engine overheating remains one of the most common problems with Volvo cars. But as mentioned previously, this doesn't have to be a costly repair. Typically this comes down to preventative maintenance.
Percentage distribution of complaints by Volvo Xc60 years
We have researched Volvo problems and analysed all the complaints filed against Volvo Xc60 cars and compiled the top 5 most problematic Volvo Xc60 model years:
Below you can see the percentage distribution of known problems by Volvo Xc60 model years.
Distribution of the number of complaints by Volvo Xc60 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Volvo Xc60 car problems categorized by type of issue
After analysing all complaints related to Volvo Xc60 , it was concluded that the most common issues with these cars are:
- Unknown or other problems
- Visibility/wiper problems
- Electrical system problems
- Engine problems
- Structure problems
The graph below shows statistics for all Volvo Xc60 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Xc60 model years
A total of 14 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Xc60 model years
There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Xc60 model years
There were a total of 14 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 289 complaints about various vehicle components related to the Volvo Xc60 . Below are the 25 most recent complaints reported for Volvo Xc60 vehicles.
Latest 25 complaints
Volvo Xc60 2016
- Date Of Incident: 2024-08-11
- Date Complaint: 2024-08-24
- VIN: YV4612RM9G2
- Components: AIR BAGS
- Summary: 2016 volvo xc60 t5 has “srs airbag service urgent”. The message came without having any kind of an accident. The dealer says it’s due to electrical wiring or front seat movement.
Volvo Xc60 2016
- Date Of Incident: 2023-05-22
- Date Complaint: 2024-08-21
- Components: ENGINE AND ENGINE COOLING
- Summary: See attached document for complaint
Volvo Xc60 2015
- Date Of Incident: 2024-07-14
- Date Complaint: 2024-08-17
- VIN: YV4612RK1F2
- Components: ENGINE
- Summary: Volvo mechanics claim the engine seized due to alternator pulley failure, however, at the time of the event, the engine showed no oil on the dipstick despite having added multiple quarts of oil over the last three months. Volvo has issued an extended warranty letter to customers due to excessive oil consumption, but Volvo failed to provide this letter for this vehicle. I’ve checked Volvo databases for engines matching this extended warranty and confirmed the engine is in fact covered under this extended warranty. Due to Volvo’s failure to communicate this problem, my daughter continued to drive this vehicle until it completely lost power in high speed traffic on I-95 nearly causing an accident and stranding her on the side of the interstate for several hours. Upon arriving at the cite of this incident, I notice there was no low oil warning light illuminated on the dash, so I double checked oil dipstick and added at least two quarts of oil. Unfortunately the engine had already seized at this point and the vehicle was inoperable.
Volvo Xc60 2016
- Date Of Incident: 2024-08-15
- Date Complaint: 2024-08-15
- VIN: YV4612RK7G2
- Components: ENGINE
- Summary: The contact owns a 2016 Volvo XC60. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was made not aware of the failure. The failure mileage was approximately 84,690.
Volvo Xc60 2014
- Date Of Incident: 2024-07-25
- Date Complaint: 2024-08-11
- VIN: YV4902DZ1E2
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,VISIBILITY/WIPER
- Summary: When I purchased my 2014 Volvo XC 60 I was told that it was in good overall condition and believe that after driving it for the vehicle in full and brought it back because it needed a current inspection. Within four days of taking it home after the inspection, the PCV valve went bad and I had a minor leak in the middle center top of the windshield that dripped in and left watermarks on my headliner. So again I called the dealer and explained to them what was going on. I took it back they corrected the PCV valve and said that they had my windshield Repaired and sealed by a professional windshield installer. Once again, I picked up my new car and I went home with it. The first rainstorm we got the inside of my car was flooded to the point where it shorted out my sunroof switch so now I can use my sunroof and there is mildew smell all through my car , floorboard on the driver side side gets soaked along with everything else from about the center all the way to the left and down the side of the windshield I feel that more than half of that windshield is not secured properly in there and sealed and could lead to serious injury to myself or possibly Someone else. I have reached out to them several times And after I picked it up when they stated everything was fixed and good to go, it was nothing but a nightmare my Car has a massive leaking windshield around more than 50% of it at least. I contacted the auto dealer once again and explained what was going on and how severe the situation had become. The service manager assured me that they work on the windshield was guaranteed and under warranty and he had a switch on hand to Replace my control switch for my sunroof and that he would contact their windshield guy and get him back there to make it right at no cost to me. In addition he said he would also supply me the loaner so I would not be without a car until mine was definitely fixed and ready, that was the last I heard from them and that was almost 3 weeks ago
Volvo Xc60 2013
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-08-08
- VIN: YV4952DZXD2
- Components: ELECTRICAL SYSTEM
- Summary: The component or system that failed is the driver side door controls for all four windows and both side mirrors. My safety is at risk as I am unable to adjust my mirrors manually or electronically in order to see. I am also unable to roll down any of the windows in the vehicle from the driver door in the event of an emergency. Yes, the problem has been confirmed by the Volvo service center. According to my local Volvo service center, this is a common problem in Volvos and they are very familiar with the repair needed to correct. The problem is that the driver door wiring is zip-tied together and over time, as the driver door opens and closes, the zip tie chafes the insulation off of the wiring causing the copper part of the wires to be exposed and twisted together. There are no warning lights reporting this issue, only that the window and mirror controls stop working. The following video link between 9:38-12:16 explains this issue in Volvos. I am writing to advocate for a vehicle recall. I believe this is a manufacturing flaw which could have been avoided by simply using electrical tape and not a zip tie. The repair has been quoted at $800. Driver side door entry is an essential function and should not be a cause for an electrical fire or drivers’ and passengers’ safety. Link: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Volvo Xc60 2013
- Date Of Incident: 2023-12-28
- Date Complaint: 2024-06-21
- VIN: YV4902DZXD2
- Components: FORWARD COLLISION AVOIDANCE
- Summary: The car came to a complete stop without a reason. This happened while exiting the freeway and no cars or objects were in front of me. I was very lucky that I did not have a car behind me or this would have caused a collision. After the car stopped the message "auto braking by City Safety" appeared on my dashboard
Volvo Xc60 2013
- Date Of Incident: 2024-06-19
- Date Complaint: 2024-06-21
- VIN: YV4902DZXD2
- Components: FORWARD COLLISION AVOIDANCE
- Summary: The vehicle came to a stop in two different occasions (6 months apart) without a reason. The first occasion was while exiting the freeway, there was no car or object in front of me. The second time I had gone over a manhole and the car screeched to a halt on a city street. I was very fortunate that in both occasions I did not have a car behind me or this malfunction would have caused a collision. After the car stopped I was able to continue driving. After the car stopped the message "Auto braking by City Safety" appeared on the dashboard.
Volvo Xc60 2010
- Date Of Incident: 2024-06-02
- Date Complaint: 2024-06-20
- Crash: 1
- VIN: YV4960DL3A2
- Components: STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES
- Summary: While slowing down and just about to make a turn into a private residence off of a highway, multiple indicator lights illuminated and audio warning "dinging" occurred for approximately 3 seconds. As I had already been slowly applying the brakes and starting to slightly turn the wheel towards the driveway when those warnings briefly came up, the moment the lights and sounds stopped, vehicle then maintained speed (while still on the brakes) and locked steering position it was at simultaneously. Having no control at that point, it continued until crashing into a wooden fence. Once at a complete stop, cabin lights and "dinging" activated as it acknowledged the impact. And although it was only going about 15 mph, seemingly to only have damage to the front passenger side bumper/headlight area, it would not shift into any gear or turn off. Not to mention that the front passenger side airbag(s), or any of them, deploy- seriously raised even more concerns as the main reason I purchased a Volvo was for their well known status of safety standards. Had this obvious electrical malfunction happened moments before at higher speed/steering straight ahead, it would've resulted in very serious injuries to myself and others while it speed through 2 intersections at a highway ramp just down the hill. Was towed to a local collision repair & auto body shop until Progressive Insurance took it to their damage assessor where it was declared a total loss. I've owned it for almost 3 years and always had weird inconsistent electrical "quirks"- nothing ever of serious concern though. Has spent a total of 4-5 months in the past 3 years at different Volvo dealerships and mechanics but no one could ever explain why different warnings would be displayed randomly for days-weeks, off/on for no apparent diagnostic reason, 12V power socket was the same way... Please investigate the electrical components that directly affect the operational use and control! Extremely common & dangerous issue with these!
Volvo Xc60 2012
- Date Of Incident: 2024-05-13
- Date Complaint: 2024-05-31
- VIN: YV4902DZ9C2
- Components: VISIBILITY
- Summary: The contact owns a 2012 Volvo XC60. The contact stated that while it was raining, water seeped through the driver's side front windshield and onto the steering wheel. The contact placed a towel on top of the steering wheel to prevent water from damaging the electrical system. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,174.
Volvo Xc60 2010
- Date Of Incident: 2024-05-04
- Date Complaint: 2024-05-08
- VIN: YV4992DZ6A2
- Components: STRUCTURE,UNKNOWN OR OTHER
- Summary: After it rains, i've noticed water collecting in both the passenger and driver side footbeds. It started off nominally and I was easily able to use a cloth. I thought it might have been human error, that I left the window cracked open a bit. The most recent incident (this past weekend 5/4/24) there was a significant puddle on the driver's side. After further research, I discovered the culprit is likely an unbonded windshield, and that this is a KNOWN issue for Volvos, but especially for (2010) xc60s. Having an unbonded windshield seems like a significant hazard risk as the structural integrity of the entire windshield is compromised, as well as risk of electrical components getting wet as the water leaks through the car (and the ripple effects of that).
Volvo Xc60 2015
- Date Of Incident: 2024-04-17
- Date Complaint: 2024-04-25
- VIN: YV4612RK5F2
- Components: ELECTRICAL SYSTEM
- Summary: Vehicle failed to start after short trip (<5 miles) with no electrical power present. Jump started from another car after approximately 1/2 hour. Drove car to home, car stalled in driveway again with no electrical power. Replaced 5 year old battery car started fine then stalled on road during test drive while approaching an intersection and suffered loss of all electrical power including inoperative hazard flashers. Transmission went into park and car could not be moved out of active traffic lane. Car towed to repair shop where cracked fuse at positive battery terminal found (see photos attached). Repair shop contacted a Volvo dealer and was informed they typically see a couple vehicles a week for same issue.
Volvo Xc60 2015
- Date Of Incident: 2024-04-11
- Date Complaint: 2024-04-13
- VIN: YV440MDM7F2
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,FORWARD COLLISION AVOIDANCE
- Summary: VOLVO DEALER DESCRIBE AS ISSUE: Motor mounts: Front lower engine mount collapsed, other engine mount not yet verified. Power Steering: Stiff and hard to turn wheels. Transmission: Transmission shift sometimes is not easy to move up to down.
Volvo Xc60 2017
- Date Of Incident: 2024-01-15
- Date Complaint: 2024-02-19
- VIN: YV440MRU8H2
- Components: ELECTRICAL SYSTEM
- Summary: The support battery for start/stop started to show on the dash and tells me that service is required about 2 weeks ago. "THE LOCATION OF THE BATTERY IS MY CONCERN". A month ago, the air coming out from the vent of the ac/heater started to smell like a rotten egg, a very strong smell that gives me a headache and makes me dizzy. This smell comes and go.I had to open the windows and switch to recycled air, this helps a little bit. I brought my Volvo to 2 shops about 3 weeks ago before I went to the dealer on Feb 16, 2024. The first shop smelled it and said they checked the catalytic converter and run a diagnostics and emission and they said emission is very good and there is no problem with the catalytic converter and suggested to bring it to the dealer. They said it could be coming from the battery and I told them that the battery is new and main battery has a box casing so the strong smell is definitely not coming from the main battery. I didn't know that there was another battery. I brought it to an exhaust shop and said the same thing, no leaks in the pipe and catalytic converter and smoke coming from the exhaust looks normal and smells normal. Next I brought it to the dealer and they did nothing and simply stated they could not duplicate the problem. I had no choice but to do an extensive research to find out where the location of the support battery so I can change it myself. I always wondered why the smell is so strong in the passenger side intake screen cover of the cowling. I couldn't believe where Volvo had placed the second battery/support battery. It was on the passenger side, right next to the air intake for the AC/heat of the car and is covered by the cowling between the windshield and the engine. Harmful gases that can potentially come out from the battery is directly suck in to the intake of the car's air conditioner.
Volvo Xc60 2011
- Date Of Incident: 2024-02-05
- Date Complaint: 2024-02-05
- VIN: YV4940DL7B2
- Components: VISIBILITY/WIPER
- Summary: Windshield is original from Volvo but leaks during rain and car washes. Rain floods my driver’s side floor board and heavy enough might effect my electrical system.
Latest 5 recalls Volvo Xc60
The National Highway Traffic Safety Administration (NHTSA) has issued 54 recalls for different components of the Volvo Xc60.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Volvo Xc60 2023
- Report Received Date: 2023-03-22
- Manufacturer: Volvo Car USA, LLC
- Components: ELECTRICAL SYSTEM
- Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic trouble code (DTC) may be falsely detected for the emergency call system (e-call) and display "e-Call Service Required" in the driver information module (DIM).
- Consequence: The false warning message could prevent the detection of an actual e-call system failure, which could delay an emergency response during a crash, increasing the risk of injury.
- Remedy: Dealers will update the telematics and connectivity antenna module (TCAM) software, free of charge. Owner notification letters are expected to be mailed May 16, 2023. Owners may contact Volvo Car's customer service 1-800-458-1552. Volvo Car's number for this recall is R10225.
- Model: Volvo Xc60 2023
- Report Received Date: 2023-01-19
- Manufacturer: Volvo Car USA, LLC
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2023 S60, V60, V60CC, V90CC, XC60, XC90, XC40, and C40 vehicles. A diagnostic error in the Brake Control Module 2 (BCM2) may cause a loss of Antilock Brake System (ABS), Electronic Stability Control (ESC), and traction control.
- Consequence: A reduction in brake support functions can increase the risk of a crash.
- Remedy: Volvo will release an over-the-air (OTA) BCM2 software update, free of charge. Owner notification letters are expected to be mailed March 15, 2023. Owners may contact Volvo Car customer service at 1-800-458-1552. Volvo Car's number for this recall is R10217.
- Model: Volvo Xc60 2020
- Report Received Date: 2023-01-05
- Manufacturer: Volvo Car USA, LLC
- Components: STEERING
- Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
- Consequence: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
- Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
- Model: Volvo Xc60 2019
- Report Received Date: 2023-01-05
- Manufacturer: Volvo Car USA, LLC
- Components: STEERING
- Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
- Consequence: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
- Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
- Model: Volvo Xc60 2021
- Report Received Date: 2023-01-05
- Manufacturer: Volvo Car USA, LLC
- Components: STEERING
- Summary: Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
- Consequence: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
- Remedy: Dealers will replace the steering gear, free of charge. Owner notification letters are expected to be mailed March 1, 2023. Owners may contact Volvo Car's customer service at 1-800-458-1552. Volvo Car's number for this recall is R10213.
Latest negative Volvo Xc60 car reviews
Latest positive Volvo Xc60 car reviews
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Vehicle year: 2011
I test drove and compared the BMW X5, Audi Q5, and Infiniti. Unfortunately, the Infiniti was too small for my needs. Size really does matter! While the BMW had the option for a third row of seating, the price tag was a bit steep for what you get. The same goes for the Audi. However, the Volvo XC60 blew both of them out of the water in terms of safety. I ultimately chose the T6 for its superior handling and sleek body design. In my opinion, the T6 has better curbside appeal than the Audi. My friends who purchased a loaded Q5 and half-loaded X5 are both envious of my fully-loaded XC60. Not only does it look great, but the price tag was also a steal!
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Vehicle year: 2020
I love this SUV! I bought the Momentum AWD and optioned it up with the Multimedia package, brown leather upholstery with power front seat cushion extension and passenger memory, and the 20
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Vehicle year: 2021
The Polestar trim offers an impressive 415 HP and 494lb ft of torque, all while delivering an impressive 25-30 mpg. Plus, drivers have the option to charge the battery while driving or hold the charge. I must say, I have never sat in a vehicle as regal as this one, and the sound system is simply the best. It strikes the perfect balance between sportiness and safety, and those 22
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Vehicle year: 2012
I hope this message finds you well. I wanted to share my experience with the XC60 that I purchased just over two months ago. I must say, I am extremely satisfied with it so far! When I was in the market for a new vehicle, I considered several options such as the Acura RDX, Audi Q5, BMW X3, and Mercedes GLK. However, after careful consideration, I decided on the XC60 as it had the best combination of style, features, and performance. Living in an area with severe winters, I knew that AWD was a must-have feature. After comparing the 3.2 and the T6, I found that the price difference and fuel consumption were not significant. Based on other reviews, I believe that I made the right choice. If you are in the market for a vehicle in this class, I would highly recommend the XC60!
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Vehicle year: 2020
Zen interiors with restrained elegant exteriors there was no contest when time for final decision. Q5 looks like a high riding Golf, the X3 eye wateringly bland (with bad interior design). XC60 T6 Polestar Optimized.
Are you having problems with your Volvo Xc60?
Adelbert Moore 2025-10-17
Vehicle year: 2019
If you're considering purchasing a Volvo SUV, it may be worth doing some research on the electronics issues that some customers have experienced. Some have reported issues with the phone disconnecting from the system after a few hours, and others have had trouble with the radio turning on unexpectedly. While these issues can be frustrating, it's important to note that Volvo has been working to address them. If you do decide to purchase a Volvo SUV, be sure to ask the dealership about any known issues and what steps they are taking to resolve them.
Doyle Runolfsson 2025-10-14
Vehicle year: 2024
Sorry to hear about your car troubles! It sounds like you've had a rough time with it. Hopefully, the dealer can help you out this time. At least you have your reliable jeep to fall back on. Hang in there!
Amparo Shields 2025-10-10
Vehicle year: 2021
I purchased a new XC60 T5 Inscription AWD, but unfortunately, I have experienced some issues. Within two weeks, the driver seat started making a squeaky spring type noise, and at 4000 miles, it began to sound like I'm sitting on an old mattress. Additionally, the windshield washing fluid was empty, and I've had to pump air into the right front tire four times due to the tire pressure light coming on. One of the rear fog lights was also not working. Furthermore, changing the AC system and temperature can only be done via the electronic screen, but the screen has frozen three times, making it impossible to adjust the temperature. The door handles have also been problematic for locking and unlocking the car, which was not an issue with my previous vehicle, a 2016 Toyota RAV4 Limited. Lastly, the emergency brakes came on while driving under normal conditions at about 50 mph, which was quite alarming. Despite these issues, I believe that at this price point, I should expect a higher level of quality and performance.
Faustino Durgan 2025-10-07
Vehicle year: 2023
My wife has owned 6 new Volvos over the years, all of which have been reliable. However, our 2023 XC60, which we purchased in March of '23, has been a disappointment. We have experienced several software issues, from the phone not linking to the car to the radio and turn signals shutting down. We have also had to bring the vehicle in for check engine issues six times to date. While we appreciate the understanding of the dealership, it is unfortunate that Volvo has shipped and sold vehicles with known issues. We have been loyal to this brand, but this will be our last purchase from them. We hope that Volvo will take responsibility for these issues and improve their reliability. We are not alone in our experience, and we will share our story with others to help them make informed decisions.
Emmanuel Schoen 2025-10-02
Vehicle year: 2024
I have unfortunately had a disappointing experience with the reliability of Volvo cars. The service and customer care I received only added to my frustration and made me question my decision to buy a Volvo. Let me share my personal experience, and you can be the judge. One chilly morning in mid-December, my new XC60 Recharge unexpectedly shut down for no apparent reason. After reporting the issue, it took roadside assistance a long time to arrive. When they finally showed up, they attempted various fixes but to no avail. Ultimately, they had to tow my car to the service center where I initially purchased it. To my dismay, the service center neglected my car for the first four days without even offering a loaner vehicle, despite my repeated requests. This was quite disheartening considering they had claimed to be a premium brand when I purchased the car. In reality, their service fell short and felt more like a budget option. After spending over a week in the service center, I was finally asked to pick up my car. However, my happiness quickly turned into disappointment when the dashboard started showing errors within 10 minutes of driving. I had to return the car the very next day for further repairs. As of my latest update on January 31, 2023, my car is still in service for the third time in the past 45 days. In fact, during the last 45 days, I have only had my car with me for a mere 3 days; the rest of the time, it has been at Palo Alto Volvo Service. Please note that my case is not an isolated incident. If you visit Twitter and search for tweets about Volvocars, you'll find numerous similar experiences shared by others. It's unfortunate to see a brand with such potential fall short in terms of reliability and customer support.