2020 Tesla Model s problems
The Tesla Model S is a battery electric executive car with a liftback body style built by Tesla, Inc. since 2012. The Model S features a battery-powered dual-motor, all-wheel drive layout, although earlier versions featured a rear-motor and rear-wheel drive layout.
Development of the Model S began prior to 2007, under the codename "WhiteStar". The Model S was officially announced on June 30, 2008, and a prototype vehicle was unveiled in March 2009. The Model S debuted on June 22, 2012. A revised, dual-motor, all-wheel-drive version, known as the 60D, debuted on October 9, 2014. The 60D was followed by the 70D, which made dual-motor and all-wheel drive the standard, followed by the 85D, P85D, and P90D. Along with these updates, Tesla offered the Autopilot driving assistance system. The first major design refresh came in April 2016 when the Model S was updated with a new front hood design. In October of the same year, hardware became standard that supports Tesla's Full Self Driving (FSD) capability. As part of the update, integrated standard cameras around the car were added. In February 2017 the Tesla Model S P100D debuted, which included a revised motor and was the first electric vehicle to have an EPA estimated range exceeding 300 miles (483 km). The second major design refresh, codenamed "Palladium", was introduced in June 2021, offering a new "Plaid" performance model, along with a revised interior, powertrain, and suspension.
The Model S became the first electric car to top the monthly new-car-sales ranking in any country, leading twice in Norway, in September and December 2013 and in Denmark in December 2015. Sales passed 250,000 units in September 2018. The Model S was the top-selling plug-in electric car worldwide in 2015 and 2016, although it was later surpassed by the Model 3. Upon its release, the Model S received positive reviews, with praise for its acceleration and range, although initial models received criticism for their high cost and braking issues.
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Common 2020 Tesla Model s problems
The Tesla Model S, despite being a trailblazer in the electric vehicle movement, has faced some challenges over the years. While it requires routine maintenance like any other vehicle, some specific issues have been reported by owners of the 2020 model. Here are the common problems with the Tesla Model S 2020 based on complaints from owners:
- Exterior Accessories Problems: Some owners have reported issues with exterior accessories, such as sensors and doors. These problems can be costly to repair, with an average cost of around $1,000 to $2,000.
- Electrical Problems: Electrical issues have also been reported by some 2020 Model S owners. These problems can range from minor inconveniences to significant malfunctions that affect the vehicle's performance and safety.
- AC & Heater Problems: A few owners have reported issues with the air conditioning and heating systems in their 2020 Model S vehicles. These problems can affect the comfort and safety of the vehicle, particularly during extreme weather conditions.
- Interior Accessories Problems: Some owners have reported issues with interior accessories, such as the vehicle display screen. These problems can affect the functionality and usability of the vehicle, particularly for drivers who rely on the display screen for navigation and other features.
- Suspension Problems: Suspension issues have also been reported by some 2020 Model S owners. These problems can affect the ride quality and safety of the vehicle, particularly on rough or uneven roads.
- Transmission Problems: A small number of owners have reported issues with the transmission in their 2020 Model S vehicles. These problems can affect the performance and drivability of the vehicle, particularly during acceleration and deceleration.
It's important to note that the 2020 Model S has not faced any major recalls, but these issues can still be costly to repair if they occur outside of the vehicle's warranty period. Additionally, some owners have reported issues with the vehicle's touchscreen malfunctioning, air suspension errors, and leaking sunroofs.
Is Tesla S model reliable?
We expect the 2024 Model S will be less reliable than the average new car.
Are 2020 Teslas good?
Overview. Now in its fourth model year, the Tesla Model 3 manages to be efficient, luxurious and fun to drive. For those reasons and more, the Tesla Model 3 is Edmunds' top-rated Luxury Electric Vehicle for 2020.
What are the disadvantages of Tesla Model S?
Cons: Charging your car at home results in an electricity bill that is not as cheap as I had anticipated. The registration costs are over $1,000, significantly higher compared to the $200 registration fee for my previous car. The car insurance costs considerably more as well.
What is the best year for Tesla Model S?
Overall, the Tesla Model S is not a very reliable selection if you care about dependability. If you get the car, we recommend the 2018, 2019, 2020, 2021, and 2022 options for the best results. We hope this information is beneficial!
2020 Tesla Model s complaints
The NHTSA has received 0 complaints about various vehicle components related to the 2020 Tesla Model s.
You can leave your car complaint via the special form below.
2020 Tesla Model s recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 11 recalls for different components of the 2020 Tesla Model s.
- Manufacturer: Tesla, Inc.
- Components: SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
- Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
- Manufacturer: Tesla, Inc.
- Components: FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
- Summary: Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
- Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
- Consequence: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
- Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
- Consequence: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
- Manufacturer: Tesla, Inc.
- Components: STEERING:AUTOMATED/ADAPTIVE STEERING
- Summary: Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
- Consequence: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
- Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
- Manufacturer: Tesla, Inc.
- Components: STEERING:ELECTRIC POWER ASSIST SYSTEM
- Summary: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
- Consequence: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.
- Remedy: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
- Consequence: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
- Manufacturer: Tesla, Inc.
- Components: ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE
- Summary: Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
- Consequence: Failing to stop at a stop sign can increase the risk of a crash.
- Remedy: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
- Manufacturer: Tesla, Inc.
- Components: LATCHES/LOCKS/LINKAGES:HOOD:LATCH
- Summary: Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
- Consequence: If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could open unexpectedly, obstructing the driver's view and increasing the risk of a crash.
- Remedy: Tesla Service will inspect and reposition the latch assembly as necessary, free of charge. Owner notification letters were mailed February 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-11-003.
- Manufacturer: Tesla, Inc.
- Components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
- Summary: Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
- Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
- Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Negative 2020 Tesla Model s car reviews
Positive 2020 Tesla Model s car reviews
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I recently traded my 2017 Porsche for a Model S P100D and I must say, I have never loved a car more than my P100D. This is my first EV and the driving experience is on another level. It's my favorite car so far and I've owned many fast cars in the past 20 years, including a Porsche 911 Carrera S, 911 Turbo, Cayenne Turbo, Macan Turbo, Acura NSX, 2 BMW M5, BMW 650 Gran Coupe, Callaway Corvette, Audi S8, MB CL600, ML63, E63, CLS 63, and an Acura NSX (most had ECU tunes). A year ago, I never even thought about buying an EV until the day I went to lunch with a client in his Tesla Model S. I was totally speechless and I couldn't stop thinking about that car in the days/weeks ahead. Long story short, I traded my Macan Turbo which I owned for less than a year for a P100D. Tesla's offer for my Macan was pretty low but I was told they would match a Carmax offer. I went to Carmax, they offered me $2,000 more, and Tesla matched their offer. The process was a little time-consuming and annoying to be honest. Some of the things written by other reviewers in regard to Tesla salespeople not returning calls right away, etc. are true. So, was the overall experience a little annoying? Yes. Did I take a big hit on my Macan trade? Yes. But when all is said and done, was it worth it? Absolutely 100% YES and I have no regrets. I've been a car guy my entire life, and I love my Model S more than any other car I've owned. People that know me all agree that I tell it how it is. If I hated the car, I'd have no problem saying it. By the way, I am 100% convinced without a doubt that 1 or 2 of the Model S reviews on here are not real reviews by an actual owner of a Model S. They are probably written by a Tesla hater (or maybe written by a confused Tesla short-seller who has been getting mauled lately).
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I drive around 30-40 miles every day, and with the wall charger in my garage, it takes less than an hour and costs only about one dollar to top off the battery. This saves me around $1,500 per year in gasoline compared to my performance sedan, and the best part is that this car performs even better! The low center of gravity provides excellent handling, and the acceleration is simply breathtaking. Plus, there are no oil changes, transmission fluid changes, or radiator coolant changes to worry about, and the regenerative braking means that my brakes last forever while also recharging the batteries. No more cold gas station stops in the winter or furnace-hot garages in the summer! The technology is truly unbelievable, and I can even preheat or precool the interior while plugged in at home from the comfort of my bed. It's a mature design, but it still turns heads, especially when I leave almost every car in the dust at a stoplight. AWD is standard, and I can set the height of the vehicle for driving conditions, or just let the car adapt automatically. The steering sportiness can also be set to my liking.
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I'm 54 years old and I have to say, this is the best car I've ever owned! I'm completely spoiled now and can't imagine going back to a regular car. The technology in this car is constantly being updated, just like an iPhone, and it's always exciting to see what new features will be added. The best part? I've had this car for 18 months and it hasn't needed any servicing at all! Plus, not having to stop at gas stations is such a relief. I just charge the car in my garage and it's ready to go in just five or six hours. The stated mileage is spot on too - I get about 300 miles even when driving 10 miles above the speed limit. And if I need to charge up quickly, the super chargers are amazing - they can charge the car from almost empty to 336 miles in just an hour and 20 minutes. The only downside is that it's not the best car for long road trips, as it can be a bit of a hassle to line up super chargers. But for anything under 300 miles, it's perfect!
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I've had the pleasure of owning and driving some very sporty cars in my life, from a BMW M3 to a Porsche Cayenne, and even a Porsche 911 Turbo that I traded in for the Tesla S. Let me tell you, the S blows every car I've driven completely off the road! I was beyond excited to trade in my 911 Turbo for the S, and it did not disappoint. Not only is the S incredibly explosive, but it's also incredibly comfortable to drive. It feels more like driving a spaceship than a car, honestly. The comfort and smoothness are unparalleled. The tech of the car is also very impressive. While auto-pilot is cool, the warning system and auto brake system have saved me from a potentially huge accident. I looked away from the road for just a second (my bad, I know), and the system went off, completely stopping the car from 50mph. When I looked up, I was only 8 feet from the other car's rear bumper. If the car hadn't automatically stopped, I would have crushed it. Thank God all was okay. The styling is nice, and although the cabin luxury isn't that of a 911 Turbo, it's nice enough for me. I much prefer performance over an overly polished and styled interior. I love charging at home; it's way more convenient. Although I agree that a cross-country road trip isn't as simple as with a gas car, the Superchargers still only take 20-30 minutes when on the road. Still, I haven't had any issues with range, although I don't frequently need to drive over 300 miles in a day or single trip. All said, I can't recommend this car enough. I will never buy another gas-powered car again. Driving the S makes driving a gas car seem ridiculous!I really don't enjoy driving our other car, the Porsche Cayenne S. It feels like a loud and clumsy tank compared to the Tesla Model S. If you're considering a Tesla or any other car, I highly recommend test driving one as soon as possible. They're truly amazing! In my opinion, it's the best car I've ever driven and I absolutely love it.
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We had a Tesla Model S for two years and it only needed service once. Tesla came to our home in a rural area and promptly fixed it under warranty. We loved the car! It was fun to drive and a completely different world of driving from a gas car. Now we have a Tesla Model L and we REALLY love this car. It has blistering acceleration when needed, no gas/oil changes, and absolutely no problems with Tesla service or getting questions answered. The navigation is the best we have ever had - simply tell it where you want to go (take me to the bowling alley - drive me to the nearest Chic-fil-A, take me to Myrtle beach, etc.). On trips, the navigation guides you from one supercharger to another, gives you sufficient charge to get to the next one with reserve and sends you on your way (saving time). All superchargers we have ever visited have worked flawlessly. This car gets the equivalent of over 100 mpg so our fuel bill is roughly 1/4 what it would be in a gas car. The audio is great and on the highway, it really does drive itself. I fully agree with the previous poster - I am completely spoiled - could never go back to an ICE car.
Additional sources
More sources of information about 2020 Tesla Model s problems:
What are some common Tesla Model S problems and how much do ...
May 22, 2023 ... Some common problems reported by Tesla Model S owners include: 1. Door handle issues: Some owners have experienced problems with the ...
Model S Late 2020? | Tesla Motors Club
Jun 8, 2023 ... before only the model Y. The thing I read about the rear shaft with hard acceleration is that's a common problem on the S, that comes back, even ...
Why does Consumer Reports score the 2020 Model S so poorly? : r ...
Sep 18, 2023 ... My 2020 Model S had going wrong in 25k miles ( 3 x half shafts , 2 x headlights, trunk actuator) .On top of that there was trunk misalignment, ...
Here Are The Tesla Model S Years To Avoid - CoPilot
Jun 28, 2023 ... Common complaints · Exterior Accessories Problems 3 · Electrical Problems 2 · AC & Heater Problems 1 · Interior Accessories Problems 1 · Suspension ...
Used model S - what should i be concerned about? : r/teslamotors
Mar 6, 2022 ... What problems are known with the SCF (Super charger free) models? ... same car as the 2020 pre Raven cars. updated ... https://tesla-info.com/blog/ ...
Other years of Tesla Model s
Are you having problems with your 2020 Tesla Model s?
Ubaldo Cormier 2025-08-26
After owning our Alfa Romeo Stelvio for a year, we decided to test drive a Tesla Model S performance vehicle. We were impressed with the Tesla's speed, which was even quicker than our Alfa. However, we did encounter some issues during the test drive. The seat did not raise high enough for my wife, who is only 5 ft tall, to comfortably drive the car. Additionally, the air conditioning did not perform adequately on a hot day. Despite these issues, we found the Tesla to be a quiet ride. While the dashboard may not be the most exciting, we appreciated the wealth of information available on the flat screen display. We did have some trouble finding what we were looking for at first, but we quickly got the hang of it. One issue we did encounter was that the passenger door required a bit of force to close properly. We understand that some people have had issues with Tesla's quality control, but we did not experience any major problems during our test drive. The ride was a bit hard and noisy on rough roads, but we still enjoyed the overall experience. It's worth noting that Tesla offers a 7-day return policy, although refunds may take some time to process. We encourage anyone considering a Tesla to do their research and make an informed decision.
Kacey Bogan 2025-06-27
It can be difficult to speak to a live individual when you have a concern with your Tesla vehicle. Additionally, charging stations have become increasingly busy since the release of the Model 3, resulting in wait times of over 20 minutes just to charge. I must admit, I am regretting my decision to purchase an S class Tesla.
Casey Gusikowski 2025-06-11
Although Tesla's customer support is currently limited to online resources, they offer a wealth of information to help you with any questions you may have about scheduling service or ordering parts. In regards to my recent experience, I returned my car within the 7 day 1000 mile time period due to lower than expected gas mileage on the highway. While there was no documentation provided upon return, I was able to find all the necessary information online. Although I was unable to speak with someone directly, the online resources were very helpful in answering my questions.
Dale Beier 2025-03-16
I bought the car because it looks great and has some great features, like not needing gas. However, there are a few things that are a bit annoying, like the center armrests squeaking against the seats and the web browser only working 1% of the time. The programmable garage door opener function also seems to forget its programming, which can be frustrating. Last week, my rear D side window fell down after hearing a loud POP sound, which I think might be the regulator. Additionally, the seats can be uncomfortable if you're driving for over an hour, and the Nav. doesn't automatically orient to 'North is up', which seems like it should be a given. It also appears that some of the headlights may be going out. Despite these issues, I still think it has fewer moving parts and less heat issues than a gas vehicle. The trim along the sunroof is falling in, and Tesla wanted $400 to fix it, which I think is a bit steep. Overall, I'm not as big of a fan of Tesla as I used to be and would consider checking out what BMW, Mercedes, Lexus, and Volvo have to offer. #NoLongeraFan
Lorenza O'Reilly 2025-01-06
UPDATE: Hi everyone, I wanted to share my recent experience with my Tesla Model S. While driving on the highway, I heard a loud screeching/grinding noise and pulled over to find a large metal piece hanging from the bottom of my car. After bringing it into the shop, I was informed that Tesla had failed to properly attach the piece of steel to the bottom of the car. Although it was frustrating to deal with, the issue was resolved and I'm happy to report that my car is running smoothly now. ORIGINAL REVIEW: I did encounter some challenges during the purchasing process, but overall I'm happy with my Tesla Model S. I had to provide multiple appraisals for my trade-in, which was time-consuming, but ultimately worth it. While I had some questions about Autopilot, the documentation provided was helpful and I'm satisfied with the features I received. Unfortunately, my car arrived with a damaged door, but Tesla was quick to schedule a repair appointment and take care of the issue. Thank you for taking the time to read about my experience!(4) Unfortunately, my spare key is not working. I am unsure if there was a mix-up with another customer's key. This situation is causing me some concern, and I am hesitant to leave any valuables in my car. (5) When I reached out to Tesla representatives regarding these issues, I did not receive a response for several days. I had to follow up multiple times with different representatives before receiving a reply. The response I eventually received was simply to make a service appointment through the App, which I found disappointing. Given the difficulties I have experienced, I had hoped for a more accommodating response from the Tesla team.