Audi Q7 problems

The Audi Q7 is a crossover SUV made by the German manufacturer Audi, unveiled in September 2005 at the Frankfurt Motor Show. Production of this seven-seater SUV began in the autumn of 2005 at the Volkswagen Bratislava Plant in Bratislava, Slovakia.
The Q7 was the first SUV sold by Audi and went on sale in 2006. Later, Audi's second SUV, the Q5, was unveiled as a 2009 model. Audi has since unveiled a third SUV model, the Q3, which went on sale in the third quarter of 2011, and a fourth SUV model, the Q2, which went on sale in November 2016. The Q7 shares a Volkswagen Group MLB platform and chassis with the Bentley Bentayga, Lamborghini Urus, Porsche Cayenne and the Volkswagen Touareg.
The Q7 is the second largest vehicle from Audi, after its exterior size was being surpassed by the Q6 since 2022. While the Q7 has been the flagship SUV in Audi's product portfolio, a top-of-the-line model with a lower roof, called the Audi Q8, was released in 2018.
It was one of the vehicles involved in the Volkswagen emissions scandal, with the company ordered to buy back some of the affected cars manufactured between 2009 and 2012. The Q7 is also subject to hundreds of NTSB complaints with many relating to potentially catastrophic engine failure issues, and a class-action lawsuit related to squealing brakes.
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Audi Q7 model years
Common Audi Q7 problems
The Audi Q7, a luxury midsize SUV, has been in production since 2005 and is known for its advanced technology and spacious interior. However, like any vehicle, the Audi Q7 can experience common problems. This article will discuss some of the most frequently reported issues with the Audi Q7, focusing on electrical problems, engine oil consumption, turbocharger issues, transmission problems, and brake pedal pulsing.
- Electrical Issues: Electrical problems in the Audi Q7 can manifest as issues with lighting, infotainment systems, or power windows. These issues can be frustrating and affect the overall driving experience. They are often marked by the check engine light. When facing electrical problems, consult a qualified technician experienced with Audi’s complex electrical systems. Regular maintenance can help prevent these issues by identifying and addressing potential problems early.
- Engine Oil Consumption: Oil leaks are a common concern among Audi Q7 owners. They are often the result of gasket failures, issues with the oil filter housing, or valve cover gaskets. You would often notice a popping noise from the engine bay near the intake manifold when there’s low oil. Always keep track of your last oil change. Solution: Address oil leaks by having the gaskets and seals inspected and replaced as necessary. Regular oil changes with high-quality oil can help maintain gasket health and prevent leaks.
- Turbocharger Problems: Some Q7 models equipped with turbochargers may experience issues, such as reduced performance and unusual noises. Solution: Preventing turbocharger problems involves using high-quality oil, adhering to recommended maintenance intervals, and regular inspection of the turbocharger for signs of wear.
- Transmission Issues: Transmission problems in the Audi Q7 can manifest as rough shifting, slipping, or delayed engagement. These issues can be caused by various factors, including worn clutch plates, low transmission fluid, or faulty solenoids. Solution: Address transmission issues by having the transmission inspected and serviced as necessary. Regular maintenance, including transmission fluid changes, can help prevent these issues.
- Brake Pedal Pulsing: The brake pedal pulsing when you push down on it can be caused by worn or damaged front brake discs. This issue is more commonly reported in the Audi Q7. Solution: Replace the worn or damaged brake discs and check the brake pads for excessive wear.
Regular maintenance and timely resolution of these issues are essential to ensure a satisfying ownership experience with the Audi Q7. Staying ahead of maintenance is key to preserving the joy of owning an Audi Q7.
What is the most common problem with the Audi Q7?
The Audi Q7's common problems include engine issues like misfires and knock sensor failure. It can also develop a leaking sunroof and squeaky brakes. Many owners are unsure how to fix some of the Audi Q7's issues because these problems are persistent.
Which year Audi Q7 is best?
What's the best year? The 2015+ models have improved over the first generation. Many reviewers recommend the 2017 Q7 thanks to its enhanced mid-size luxury crossover SUV design and improved engine performance. Others say the 2014 Audi Q7 is the best vehicle option if you enjoy a luxurious interior design.
Is buying a used Audi Q7 a good idea?
Reliability and durability: The Q7 is reliable and durable like other Audis. Used Q7s can last for years if properly maintained. Used luxury SUV shoppers will benefit from the Audi Q7. Its performance, large and opulent interior, modern safety features, fuel efficiency, and durability make it a class rival.
Is it expensive to maintain Audi Q7?
An Audi Q7 will cost about $12,489 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury SUV models by $3,225. There is also a 36.25% chance that a Q7 will require a major repair during that time. This is 3.31% better than similar vehicles in this segment.
Percentage distribution of complaints by Audi Q7 years
We have researched Audi problems and analysed all the complaints filed against Audi Q7 cars and compiled the top 5 most problematic Audi Q7 model years:
Below you can see the percentage distribution of known problems by Audi Q7 model years.
Distribution of the number of complaints by Audi Q7 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Audi Q7 car problems categorized by type of issue
After analysing all complaints related to Audi Q7 , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Engine problems
- Fuel/propulsion system problems
- Exterior lighting problems
- Unknown or other problems
The graph below shows statistics for all Audi Q7 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Q7 model years
A total of 27 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Q7 model years
There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Q7 model years
There were a total of 88 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 747 complaints about various vehicle components related to the Audi Q7 . Below are the 25 most recent complaints reported for Audi Q7 vehicles.
Latest 25 complaints
Audi Q7 2018
- Date Of Incident: 2024-10-26
- Date Complaint: 2024-10-26
- VIN: WA1LAAF75JD
- Components: UNKNOWN OR OTHER,ENGINE
- Summary: At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Audi Q7 2018
- Date Of Incident: 2024-10-19
- Date Complaint: 2024-10-24
- VIN: WA1VAAF79JD
- Components: ENGINE
- Summary: We were driving down the expressway when the car began to vibrate. We pulled over and had lights on the dash. We had it towed to a dealership where it was diagnosed as a burnt valve and ruined motor. I believe a new Audi engine quote was around $26,000. We took very good care of this car. This is a common issue and will become more common as these engines fail.
Audi Q7 2010
- Date Of Incident: 2024-09-23
- Date Complaint: 2024-10-22
- Components: FUEL SYSTEM, GASOLINE
- Summary: See attached document for complaint.
Audi Q7 2010
- Date Of Incident: 2024-02-08
- Date Complaint: 2024-10-19
- VIN: WA1LYAFE0AD
- Components: TIRES
- Summary: Yokohama Parada Spec-x tire, R275/45/R20 tread separation from belt. Second tire to do so since the start of 2024. Had to buy another brand name and tire after second tire separated from belts on 07/03/2024, causing me to spend $983.59 on new tires. There definitely something wrong with this line of Yokohama tires.
Audi Q7 2011
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-18
- VIN: WA1WMBFE0BD
- Components: FUEL/PROPULSION SYSTEM
- Summary: The Bosch CP4 High Pressure Fuel Pump failed suddenly at interstate speed (65-70mph) as I was driving up a hill in 3 lanes of traffic. The car stalled immediately and lost all motive power. I had to limp across 3 lanes of traffic to get to the shoulder right away, risking collision from passing vehicles. I could provide the damaged pump for inspection if needed. It's a common failure of the CP4 design, disintegrating and pushing tiny metal shards throughout the fuel system including injectors. The CP4 has been recalled on many vehicles previously. The problem has been diagnosed by the Audi dealership and confirmed the Bosch CP4 pump failed and destroyed the entire fuel system. The car has been dealership maintained since new and had no warning signs of failure, or lights. It was running perfectly prior to this incident. Because of the location of the incident there was a 5 hour delay in roadside assistance, in which my family sat on the side of the road.
Audi Q7 2010
- Date Of Incident: 2024-07-03
- Date Complaint: 2024-10-18
- VIN: WA1LYAFE0AD
- Components: TIRES
- Summary: The tread separation at edge top of tire, Yokohama Parada Spec-x P275/45R20. Driving on Highway I-44. Started filling a weird vibration in the steering wheel. Stopped and found tore tread on tire.
Audi Q7 2017
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-10-16
- VIN: WA1LAAF76HD
- Components: EXTERIOR LIGHTING
- Summary: There is an existing recall for certain Audi Q7 front side marker lights (Audi recall campaign 97CB, NHTSA campaign ID 16V642000) but this recall is too narrow. It does not include my vehicle but I have the same problem. Many other Q7 owners do as well. The Audi dealership will not honor repair or replacement, not even under warranty. The only way to fix this problem according to Audi is to purchase a new light assembly for over $6,000. Please expand the existing recall to cover all impacted owners.
Audi Q7 2018
- Date Of Incident: 2024-10-14
- Date Complaint: 2024-10-15
- VIN: WA1VAAF75JD
- Components: EXTERIOR LIGHTING
- Summary: Car starting giving an error that the “Front right side parking light is defective”.
Audi Q7 2019
- Date Of Incident: 2023-10-13
- Date Complaint: 2024-10-14
- VIN: WA1VAAF7XKD
- Components: SUSPENSION
- Summary: Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.
Audi Q7 2019
- Date Of Incident: 2024-10-09
- Date Complaint: 2024-10-11
- VIN: WA1AHAF71KD
- Components: SUSPENSION
- Summary: On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such a large towing capacity (though I don't tow anything on the car and don't have a tow hitch). This is a safety issue for the car's performance and control.
Audi Q7 2017
- Date Of Incident: 2024-10-10
- Date Complaint: 2024-10-10
- VIN: WA1LABF79HD
- Components: EXTERIOR LIGHTING,UNKNOWN OR OTHER
- Summary: Front right side marker light defective warning on dash - request to include in Audi recall campaign 97CB (NHTSA campaign ID 16V642000)
Audi Q7 2017
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-05
- VIN: WA1VAAF70HD
- Components: EXTERIOR LIGHTING
- Summary: My 7 year old car now display the below error and Audi says it will cost $6000 to fix this. $6K to fix a broken light is unacceptable especially because it is a known issue. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue.
Audi Q7 2017
- Date Of Incident: 2024-10-02
- Date Complaint: 2024-10-04
- VIN: WA1LAAF72HD
- Components: EXTERIOR LIGHTING
- Summary: My 2017 Audi Q7 is reporting a "front right side marker light defective" message. This happened after the car was brought into the dealer. The light is functional according to the dealer and visual inspection but I was told this is a nuisance error message. The dealer said even though it is working fine, I can pay $4,000 to have the light replaced to make the message go away. Or the other option is to just live with it, which means when it does go out I won't know that it has failed. This seems like a defective part that should be recalled.
Audi Q7 2017
- Date Of Incident: 2024-08-14
- Date Complaint: 2024-10-01
- VIN: WA1LAAF74HD
- Components: EXTERIOR LIGHTING
- Summary: I keep getting a "Front right side marker light defective." error. There is nothing wrong with the lamp but Audi wants to charge $4,000 to fix. This appears to be happening to other Q7 owners so I am reporting.
Audi Q7 2017
- Date Of Incident: 2024-09-26
- Date Complaint: 2024-09-26
- VIN: WA1VAAF74HD
- Components: ENGINE
- Summary: The contact owns a 2017 Audi Q7. The contact stated while driving at an undisclosed speed, the low oil level warning light illuminated with a message that the engine was 1-quart low on engine oil. The contact added 1-quart of engine oil. However, after driving 1,000 miles, a message indicated that the engine was 1-quart low on engine oil. The contact became aware that the vehicle was consuming an excessive amount of engine oil. The low oil warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 111,000.
Latest 5 recalls Audi Q7
The National Highway Traffic Safety Administration (NHTSA) has issued 57 recalls for different components of the Audi Q7.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Audi Q7 2023
- Report Received Date: 2024-04-03
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.
- Consequence: A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.
- Remedy: Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69GU.
- Model: Audi Q7 2023
- Report Received Date: 2023-12-20
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SIDE/WINDOW
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2023-2024 SQ8, RSQ8, Q8, Q7, and 2024 SQ7 vehicles. The driver's seat side air bag may have been improperly mounted to the seatback frame. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
- Consequence: An improperly mounted air bag may not restrain an occupant as intended, increasing the risk of injury during a crash.
- Remedy: Dealers will inspect and reinstall the air bag as necessary, free of charge. Owner notification letters were mailed January 17, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69GA.
- Model: Audi Q7 2020
- Report Received Date: 2023-03-29
- Manufacturer: Volkswagen Group of America, Inc.
- Components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.
- Consequence: An overheated heating element can increase the risk of a fire.
- Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.
- Model: Audi Q7 2013
- Report Received Date: 2023-02-15
- Manufacturer: Volkswagen Group of America, Inc.
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
- Consequence: An overloaded vehicle can increase the risk of a crash.
- Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
- Model: Audi Q7 2010
- Report Received Date: 2023-02-15
- Manufacturer: Volkswagen Group of America, Inc.
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
- Consequence: An overloaded vehicle can increase the risk of a crash.
- Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Latest negative Audi Q7 car reviews
Latest positive Audi Q7 car reviews
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Vehicle year: 2019
I’ve owned nearly every luxury vehicle on the market. In the last 4 years I’ve purchased four (4) new Audi’s and still have them. I absolutely love my loaded Prestige 2017 Q7 so much, that I just purchased a 2019 Q7 loaded Prestige and will be keeping the 2017 model as well! It's the best ride, extremely quiet, superiorly powerful, roomy and has all the tech you’ll need or want. I must say, Audi Customer Service is the best I’ve ever experienced. You should definitely drive one and see for yourself!
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Vehicle year: 2014
This is a phenomenal vehicle! The engine still delights me with its lots of torque, making it feel sporty despite its size. With a 7000 lb towing capacity and the ability to seat 7, it's perfect for long road trips. Plus, it gets an impressive 32 mpg on the highway. I've even driven it through a 400 mile stretch of desert through AZ and NM twice and it still gets almost as good mileage in town as my A8 gets on the highway. The wifi hotspot is a great feature, and my wife uses it with her iPad often. Although the wifi is T-Mobile, so the coverage isn't great, it's still perfect for looking at restaurant reviews and researching hotels. I also love the Google-driven Nav, which makes exploring easier and adds visual interest. It's especially helpful when driving at night or in the rain.
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Vehicle year: 2023
I absolutely love the exterior look and the luxurious interior of this car. It drives like a dream, feeling nimble and easy to steer. The drive is incredibly smooth, and even at 90 mph it feels like you're only going 60 in a regular car. While the infotainment system has a bit of a learning curve, once you have everything customized, it's easy to live with. The virtual cockpit with Google Earth maps is a definite highlight. The car is also very comfortable, with plenty of room for five adults. Even adults can fit in the rear if the 2nd row seats are moved forward, and the 2nd row seats fold forward a great deal, making entry to the 3rd row easy. The dual pane glass on the windshield and both front and rear windows make for a very quiet ride. Although there are a few things I don't like, such as the nearly non-existent storage in the front with a tiny center console, the lack of a tire gauge pressure reading, and no remote start, I still feel that this is a great car overall. I've had it for about 7 months now, and my initial impressions were good. However, I did experience some reliability issues with the check engine light coming on after about 5000 miles. The dealership was great with free loaner cars with free gas, but it did take a couple of visits to fix the issue. Despite this, I'm still very happy with my purchase and look forward to enjoying it for years to come.The sound system improved as the speakers were broken in. I learned how to drive it to achieve great fuel mileage on the highway, easily achieving 25 to 27 mpg. The cooled seats work really well and the car is built like a tank, preventing door dings and minor accidents. Even when I was involved in a minor accident due to somebody illegally driving into my lane, the car just bounced off the other car with a couple of minor scratches that are nearly invisible. Any other car I owned would have had a crumpled side panel. Over time, I have noticed a few things I don't like such as the auto start-stop being really rough, although you can turn it off. The fuel mileage in city driving is really bad, especially for short trips, where I am getting under 15 mpg. Voice navigation sometimes works well and sometimes not, depending on whether you get a good network connection with Google. Wireless charging in conjunction with wireless Apple Carplay makes the phone really hot. However, these are fairly minor gripes. Overall, once you drive this car, most other cars will feel inadequate and inferior.
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Vehicle year: 2009
Hi there! I hope you're doing well. I just wanted to share my experience with the 07 3.6 that I rented for two weeks in March. I found the ride to be much smoother and the handling less stiff compared to the 07 I rented previously. The standard front sensors and rear parking camera are incredible features that made my driving experience much easier. I also found the front bucket seats to be very comfortable. The standard 20 inch wheels are a great touch at medium and high speeds, although they can be a little rigid at speeds below 45mph. However, I still think they're better than the 19s or 18s when it comes to handling. The acceleration, S turn capability, and ride were all perfect, and the stereo system was top-notch. If you're planning on driving around town, I highly recommend getting the 3.6. The only downside was that the second row leg room could have been better for an SUV of this size. Overall, I would give it an A+ grade. Thanks for reading!
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Vehicle year: 2008
I love the car, but I am disappointed that with a Britax diplomat infant rear-facing seat (one of the smallest, most narrow on the market) installed in the center position (the safest), I can only use one of the two adjacent seats. The other seat is unusable because you cannot access the seat belt buckle! Even in my old A6 wagon, this was not a problem. Furthermore, with a car seat in the center location, it is impossible to move the seats forward to access the third row. You can move the car seat to the left or right, but then your two rear passengers (imagine grandma and grandpa) are squished together, and the one in the center has a very small seat. This is a frustrating problem to have in an SUV.
Jamar Larson 2025-05-07
Vehicle year: 2020
Nice car but has some issues. The seats are uncomfortable and need more adjustments, and there are no storage compartments. In my opinion, there are too many IT functions. Unfortunately, in the first 4800 miles, I had to add 2.5 quarts of oil. I am waiting to see what Audi will do about it.
Corbin Stamm 2025-05-06
Vehicle year: 2018
Hi there! I recently leased a new 2018 Audi Q7 from Audi Manhattan, but unfortunately, it broke down on my first trip within 100 miles. After contacting the dealership, they informed me that the computer hard drive was the issue. I requested a replacement vehicle, but was directed to Audi Corporate who promised to respond within a week. After waiting a week, I followed up and was directed to Audi leasing. I'm still waiting for a resolution, but I'm hopeful that we can find a solution soon. Thanks for your help!
Newell Witting 2025-05-04
Vehicle year: 2021
The driver door is still rattling despite having taken the car to two different dealers five times to get it fixed. It's frustrating to have spent so much money on a car that still has issues. However, I do like the car overall.
Alessandro Dare 2025-05-02
Vehicle year: 2017
I've been the proud owner of a 2017 Q7 for 7 months now, and it has 6500 miles on it. I absolutely love the aesthetics and the driving experience, but I have had some issues with the electronics. Unfortunately, the steering wheel controls have malfunctioned four times, and the rear camera doesn't work properly when it rains. Additionally, the volume button has stopped working temporarily on three occasions, and the oil change light went off when it wasn't due for an oil change. There is also a clicking noise when I start the car, which I find a bit concerning. I've taken the car to Audi three times, but the issues persist. Despite these challenges, I'm hopeful that Audi will be able to resolve these issues soon. Thank you for your understanding.
Benny Jacobson 2025-05-01
Vehicle year: 2013
Hi there! I wanted to share my experience with my Audi Q7 S-Line that I purchased back in 2011. While I've had a few repairs and recalls, I've found that the electrical system has been a bit problematic. In 2014, I had to change the first sensor door handle, but thankfully it was covered under warranty. Recently, I had to replace all four handles and the battery, which ended up being a bit costly at over $2,500. I've noticed that this seems to be a common issue with this model, and I've reached out to Audi Customer Service to see if they can help. While it's been over a month and I haven't received a decision yet, I'm hopeful that they'll be able to assist me. Despite these issues, I still believe that Audi is a premium car brand and I'm proud to own one.