Audi Q7 problems
The Audi Q7 is a crossover SUV made by the German manufacturer Audi, unveiled in September 2005 at the Frankfurt Motor Show. Production of this seven-seater SUV began in the autumn of 2005 at the Volkswagen Bratislava Plant in Bratislava, Slovakia.
The Q7 was the first SUV sold by Audi and went on sale in 2006. Later, Audi's second SUV, the Q5, was unveiled as a 2009 model. Audi has since unveiled a third SUV model, the Q3, which went on sale in the third quarter of 2011, and a fourth SUV model, the Q2, which went on sale in November 2016. The Q7 shares a Volkswagen Group MLB platform and chassis with the Bentley Bentayga, Lamborghini Urus, Porsche Cayenne and the Volkswagen Touareg.
The Q7 is the second largest vehicle from Audi, after its exterior size was being surpassed by the Q6 since 2022. While the Q7 has been the flagship SUV in Audi's product portfolio, a top-of-the-line model with a lower roof, called the Audi Q8, was released in 2018.
It was one of the vehicles involved in the Volkswagen emissions scandal, with the company ordered to buy back some of the affected cars manufactured between 2009 and 2012. The Q7 is also subject to hundreds of NTSB complaints with many relating to potentially catastrophic engine failure issues, and a class-action lawsuit related to squealing brakes.
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Audi Q7 model years
Common Audi Q7 problems
The Audi Q7, a luxury midsize SUV, has been in production since 2005 and is known for its advanced technology and spacious interior. However, like any vehicle, the Audi Q7 can experience common problems. This article will discuss some of the most frequently reported issues with the Audi Q7, focusing on electrical problems, engine oil consumption, turbocharger issues, transmission problems, and brake pedal pulsing.
- Electrical Issues: Electrical problems in the Audi Q7 can manifest as issues with lighting, infotainment systems, or power windows. These issues can be frustrating and affect the overall driving experience. They are often marked by the check engine light. When facing electrical problems, consult a qualified technician experienced with Audi’s complex electrical systems. Regular maintenance can help prevent these issues by identifying and addressing potential problems early.
- Engine Oil Consumption: Oil leaks are a common concern among Audi Q7 owners. They are often the result of gasket failures, issues with the oil filter housing, or valve cover gaskets. You would often notice a popping noise from the engine bay near the intake manifold when there’s low oil. Always keep track of your last oil change. Solution: Address oil leaks by having the gaskets and seals inspected and replaced as necessary. Regular oil changes with high-quality oil can help maintain gasket health and prevent leaks.
- Turbocharger Problems: Some Q7 models equipped with turbochargers may experience issues, such as reduced performance and unusual noises. Solution: Preventing turbocharger problems involves using high-quality oil, adhering to recommended maintenance intervals, and regular inspection of the turbocharger for signs of wear.
- Transmission Issues: Transmission problems in the Audi Q7 can manifest as rough shifting, slipping, or delayed engagement. These issues can be caused by various factors, including worn clutch plates, low transmission fluid, or faulty solenoids. Solution: Address transmission issues by having the transmission inspected and serviced as necessary. Regular maintenance, including transmission fluid changes, can help prevent these issues.
- Brake Pedal Pulsing: The brake pedal pulsing when you push down on it can be caused by worn or damaged front brake discs. This issue is more commonly reported in the Audi Q7. Solution: Replace the worn or damaged brake discs and check the brake pads for excessive wear.
Regular maintenance and timely resolution of these issues are essential to ensure a satisfying ownership experience with the Audi Q7. Staying ahead of maintenance is key to preserving the joy of owning an Audi Q7.
What is the most common problem with the Audi Q7?
The Audi Q7's common problems include engine issues like misfires and knock sensor failure. It can also develop a leaking sunroof and squeaky brakes. Many owners are unsure how to fix some of the Audi Q7's issues because these problems are persistent.
Which year Audi Q7 is best?
What's the best year? The 2015+ models have improved over the first generation. Many reviewers recommend the 2017 Q7 thanks to its enhanced mid-size luxury crossover SUV design and improved engine performance. Others say the 2014 Audi Q7 is the best vehicle option if you enjoy a luxurious interior design.
Is buying a used Audi Q7 a good idea?
Reliability and durability: The Q7 is reliable and durable like other Audis. Used Q7s can last for years if properly maintained. Used luxury SUV shoppers will benefit from the Audi Q7. Its performance, large and opulent interior, modern safety features, fuel efficiency, and durability make it a class rival.
Is it expensive to maintain Audi Q7?
An Audi Q7 will cost about $12,489 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury SUV models by $3,225. There is also a 36.25% chance that a Q7 will require a major repair during that time. This is 3.31% better than similar vehicles in this segment.
Percentage distribution of complaints by Audi Q7 years
We have researched Audi problems and analysed all the complaints filed against Audi Q7 cars and compiled the top 5 most problematic Audi Q7 model years:
Below you can see the percentage distribution of known problems by Audi Q7 model years.
Distribution of the number of complaints by Audi Q7 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Audi Q7 car problems categorized by type of issue
After analysing all complaints related to Audi Q7 , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Engine problems
- Fuel/propulsion system problems
- Exterior lighting problems
- Unknown or other problems
The graph below shows statistics for all Audi Q7 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Q7 model years
A total of 27 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Q7 model years
There were a total of 4 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Q7 model years
There were a total of 88 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 747 complaints about various vehicle components related to the Audi Q7 . Below are the 25 most recent complaints reported for Audi Q7 vehicles.
Latest 25 complaints
Audi Q7 2018
- Date Of Incident: 2024-10-26
- Date Complaint: 2024-10-26
- VIN: WA1LAAF75JD
- Components: UNKNOWN OR OTHER,ENGINE
- Summary: At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Audi Q7 2018
- Date Of Incident: 2024-10-19
- Date Complaint: 2024-10-24
- VIN: WA1VAAF79JD
- Components: ENGINE
- Summary: We were driving down the expressway when the car began to vibrate. We pulled over and had lights on the dash. We had it towed to a dealership where it was diagnosed as a burnt valve and ruined motor. I believe a new Audi engine quote was around $26,000. We took very good care of this car. This is a common issue and will become more common as these engines fail.
Audi Q7 2010
- Date Of Incident: 2024-09-23
- Date Complaint: 2024-10-22
- Components: FUEL SYSTEM, GASOLINE
- Summary: See attached document for complaint.
Audi Q7 2010
- Date Of Incident: 2024-02-08
- Date Complaint: 2024-10-19
- VIN: WA1LYAFE0AD
- Components: TIRES
- Summary: Yokohama Parada Spec-x tire, R275/45/R20 tread separation from belt. Second tire to do so since the start of 2024. Had to buy another brand name and tire after second tire separated from belts on 07/03/2024, causing me to spend $983.59 on new tires. There definitely something wrong with this line of Yokohama tires.
Audi Q7 2011
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-18
- VIN: WA1WMBFE0BD
- Components: FUEL/PROPULSION SYSTEM
- Summary: The Bosch CP4 High Pressure Fuel Pump failed suddenly at interstate speed (65-70mph) as I was driving up a hill in 3 lanes of traffic. The car stalled immediately and lost all motive power. I had to limp across 3 lanes of traffic to get to the shoulder right away, risking collision from passing vehicles. I could provide the damaged pump for inspection if needed. It's a common failure of the CP4 design, disintegrating and pushing tiny metal shards throughout the fuel system including injectors. The CP4 has been recalled on many vehicles previously. The problem has been diagnosed by the Audi dealership and confirmed the Bosch CP4 pump failed and destroyed the entire fuel system. The car has been dealership maintained since new and had no warning signs of failure, or lights. It was running perfectly prior to this incident. Because of the location of the incident there was a 5 hour delay in roadside assistance, in which my family sat on the side of the road.
Audi Q7 2010
- Date Of Incident: 2024-07-03
- Date Complaint: 2024-10-18
- VIN: WA1LYAFE0AD
- Components: TIRES
- Summary: The tread separation at edge top of tire, Yokohama Parada Spec-x P275/45R20. Driving on Highway I-44. Started filling a weird vibration in the steering wheel. Stopped and found tore tread on tire.
Audi Q7 2017
- Date Of Incident: 2024-08-02
- Date Complaint: 2024-10-16
- VIN: WA1LAAF76HD
- Components: EXTERIOR LIGHTING
- Summary: There is an existing recall for certain Audi Q7 front side marker lights (Audi recall campaign 97CB, NHTSA campaign ID 16V642000) but this recall is too narrow. It does not include my vehicle but I have the same problem. Many other Q7 owners do as well. The Audi dealership will not honor repair or replacement, not even under warranty. The only way to fix this problem according to Audi is to purchase a new light assembly for over $6,000. Please expand the existing recall to cover all impacted owners.
Audi Q7 2018
- Date Of Incident: 2024-10-14
- Date Complaint: 2024-10-15
- VIN: WA1VAAF75JD
- Components: EXTERIOR LIGHTING
- Summary: Car starting giving an error that the “Front right side parking light is defective”.
Audi Q7 2019
- Date Of Incident: 2023-10-13
- Date Complaint: 2024-10-14
- VIN: WA1VAAF7XKD
- Components: SUSPENSION
- Summary: Rear coil springs broke after just 60,000 miles. Audi refused to cover but dealer said this is very common. Vehicle stability affected. After my 42 years in automotive industry as a supplier my bet is these springs are made in China and supplier is cheating on material specifications and Audi must know.
Audi Q7 2019
- Date Of Incident: 2024-10-09
- Date Complaint: 2024-10-11
- VIN: WA1AHAF71KD
- Components: SUSPENSION
- Summary: On October 9, I brought my 2019 Audi Q7 with approximately 79k miles to my dealership service department for an oil change and an inspection sticker. While in for the service, the dealership performed a multi-point inspection. During the inspection, the service technician found that both rear coils were broken off of the base. The technician recommended that these be replaced immediately and need immediate attention. The cost of the repair is over $3,000 and would then require an alignment and calibration, costing an additional over $500. I understand that these coils were recalled in later model Audi Q7's but not my year. Based upon this, it seems that the coils are defective and there should be additional recalls. There really is no reason for coils to break on a car that has such a large towing capacity (though I don't tow anything on the car and don't have a tow hitch). This is a safety issue for the car's performance and control.
Audi Q7 2017
- Date Of Incident: 2024-10-10
- Date Complaint: 2024-10-10
- VIN: WA1LABF79HD
- Components: EXTERIOR LIGHTING,UNKNOWN OR OTHER
- Summary: Front right side marker light defective warning on dash - request to include in Audi recall campaign 97CB (NHTSA campaign ID 16V642000)
Audi Q7 2017
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-05
- VIN: WA1VAAF70HD
- Components: EXTERIOR LIGHTING
- Summary: My 7 year old car now display the below error and Audi says it will cost $6000 to fix this. $6K to fix a broken light is unacceptable especially because it is a known issue. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue.
Audi Q7 2017
- Date Of Incident: 2024-10-02
- Date Complaint: 2024-10-04
- VIN: WA1LAAF72HD
- Components: EXTERIOR LIGHTING
- Summary: My 2017 Audi Q7 is reporting a "front right side marker light defective" message. This happened after the car was brought into the dealer. The light is functional according to the dealer and visual inspection but I was told this is a nuisance error message. The dealer said even though it is working fine, I can pay $4,000 to have the light replaced to make the message go away. Or the other option is to just live with it, which means when it does go out I won't know that it has failed. This seems like a defective part that should be recalled.
Audi Q7 2017
- Date Of Incident: 2024-08-14
- Date Complaint: 2024-10-01
- VIN: WA1LAAF74HD
- Components: EXTERIOR LIGHTING
- Summary: I keep getting a "Front right side marker light defective." error. There is nothing wrong with the lamp but Audi wants to charge $4,000 to fix. This appears to be happening to other Q7 owners so I am reporting.
Audi Q7 2017
- Date Of Incident: 2024-09-26
- Date Complaint: 2024-09-26
- VIN: WA1VAAF74HD
- Components: ENGINE
- Summary: The contact owns a 2017 Audi Q7. The contact stated while driving at an undisclosed speed, the low oil level warning light illuminated with a message that the engine was 1-quart low on engine oil. The contact added 1-quart of engine oil. However, after driving 1,000 miles, a message indicated that the engine was 1-quart low on engine oil. The contact became aware that the vehicle was consuming an excessive amount of engine oil. The low oil warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 111,000.
Latest 5 recalls Audi Q7
The National Highway Traffic Safety Administration (NHTSA) has issued 57 recalls for different components of the Audi Q7.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Audi Q7 2023
- Report Received Date: 2024-04-03
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023 Audi S5 Cabriolet, A4 Allroad, Q5 Sportback, A3 Sedan, S5 Sportback, SQ7, TT Coupe, TT Roadster, RS5 Sportback, 2024 A8, E-Tron Quattro, E-Tron Sportback Quattro, Q8, RSQ8, 2023-2024 Q3, Q5, and Q7 vehicles. An electrical connection in the front passenger seat for the occupant detection system (ODS) control module may loosen and deactivate the front passenger air bag.
- Consequence: A deactivated front passenger air bag will not deploy during a crash, increasing the risk of injury.
- Remedy: Dealers will replace the passenger seat occupant detection system control module, free of charge. Owner notification letters were mailed on May 8, 2024. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69GU.
- Model: Audi Q7 2023
- Report Received Date: 2023-12-20
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SIDE/WINDOW
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2023-2024 SQ8, RSQ8, Q8, Q7, and 2024 SQ7 vehicles. The driver's seat side air bag may have been improperly mounted to the seatback frame. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 214, "Side Impact Protection."
- Consequence: An improperly mounted air bag may not restrain an occupant as intended, increasing the risk of injury during a crash.
- Remedy: Dealers will inspect and reinstall the air bag as necessary, free of charge. Owner notification letters were mailed January 17, 2024. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 69GA.
- Model: Audi Q7 2020
- Report Received Date: 2023-03-29
- Manufacturer: Volkswagen Group of America, Inc.
- Components: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.
- Consequence: An overheated heating element can increase the risk of a fire.
- Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.
- Model: Audi Q7 2013
- Report Received Date: 2023-02-15
- Manufacturer: Volkswagen Group of America, Inc.
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
- Consequence: An overloaded vehicle can increase the risk of a crash.
- Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
- Model: Audi Q7 2010
- Report Received Date: 2023-02-15
- Manufacturer: Volkswagen Group of America, Inc.
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
- Consequence: An overloaded vehicle can increase the risk of a crash.
- Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Latest negative Audi Q7 car reviews
Latest positive Audi Q7 car reviews
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Vehicle year: 2011
Congratulations on your new Audi! It's great to hear that you're enjoying it so much. Although you mentioned that diesel fuel is more expensive, it's wonderful that you're still getting great gas mileage. I can understand your concern about the cost, especially with the higher price of diesel in California. However, it's fantastic that you haven't had any problems with the car and that it runs smoothly. Your average of 22 miles per gallon is impressive, especially with mostly city driving. It's great that you're able to get around 560 miles on a full tank of gas, which holds 26 gallons of diesel fuel. It sounds like you did a lot of research before choosing your Audi, and it's wonderful that it stood out among other SUVs like Mercedes, Lexus, and BMW. Enjoy your new ride!
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Vehicle year: 2015
It's a great vehicle! I purchased it after the emissions fix, so I can't say how it drove before. I know there are some complaints about the driving characteristics compared to how they were before, but fortunately for me, I don't know how it drove before. For me, it's been great. It's our fuel-efficient commuter, and I love the AWD and size of the vehicle. We have a third-party warranty as well as the emissions warranty remaining, but when that is up, we plan to do the emissions system delete as well as the transmission control module re-tune. Both options are aftermarket and increase reliability and drivability, making it far more reliable, fun to drive, and fuel-efficient. We really like it, and it feels very safe for hauling our family around, including our 8-month-old. It's an absolute blast on the highway - cruising at highway speeds and passing on the highway is a breeze. The Touareg's are a bit nicer inside, without a doubt. My mother has a 2015 Touareg, and compared to our 2015 Q7, the interior is definitely superior on the Touareg. We had no preference as to which one we were looking to get of the two, we just wanted something with lower mileage and a 2013+ for the extra horsepower (240 vs 225). Update January 2024 - the vehicle has been sold, but it never gave me any issues. Living in Canada, I was able to remove the emissions systems, which made the vehicle far more reliable and a pleasure to drive. Lots of power, great efficiency, and very stable. At the end of the day, the outdated interior and tech kind of pushed me to sell it for something newer. But it was a great vehicle, and I do miss it.
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Vehicle year: 2019
I have the 2.0T Premium+ with Warm weather package and a few other add-ons. If I could have traded the tow package for Running Boards, I would have done so, as I know I won't be towing anything with a 2.0T engine. Anyways, the car rides smoothly and the extra 3rd row is good enough for occasional use when we have extra passengers. The gas mileage is not the best, and I had to train myself with the gas pedal for better mileage. The interior is nice, although it has more plastic than I would have preferred on a luxury vehicle. Also, the storage space inside is extremely limited, especially the driver side compartment that serves as a not very effective armrest and wireless phone charger. The MMI is not very intuitive, and you have to scroll through menus to find something that should have been there in one particular or say multiple menus. For example, if you want to add a favorite in navigation, it is not available in most of the navigation menus, and you have to scroll back and forth through several menus to find it. Saving your destinations, especially ones downloaded from myAudi or phone, is a very long chore and confusing as well. When you send a location from phone to your Audi navigation, you cannot save it to favorites right away. You have to select and engage it first as if you are driving there now and then scroll through various menus to be able to save it. Not having a touch screen complicates it further as you have to add a new name to that location even though the destination already has it and you can send it with a name and location from myAudi. The voice command is pretty much useless as it hardly ever inputs anything you say correctly other than set commands. The only time it works is when you utilize Google online search instead of the native voice recognition system. There are various other limitations and nags to most of the features.Opening and closing the power tailgate can be a bit confusing due to the various methods available such as hands-free, FOB key, switch on the driver door, and the trunk. However, the car is incredibly comfortable and a joy to drive, earning it a solid 4-star rating. Thank you for sharing your experience with us!
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Vehicle year: 2019
I love my new Audi Q7 Premium Plus! It's such a stunning car. To keep the cost down, I opted for the 4 cylinder engine, which provides plenty of power for passing and mountain driving. It's rated at 7.1 secs 0-60 and governed at 130 mph, which is more than enough for me. In fact, it feels faster than my old 6 cylinder Highlander. The ride is smooth and quiet, making it a dream to drive. Update: I still feel the same about my exceptional car. It drives and rides like a dream. I live in the mountains and absolutely love driving it on the winding roads.
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Vehicle year: 2022
I've only had my Q7 for a couple of weeks, and I must say, coming from an Ultra Premium Plus A4, this SUV definitely feels more luxurious. The pano roof is great, and the Bang & Olufsen stereo is my favorite. The ride is great, with the exception of the seat, which is okay but not great. The technology is on point, but it can be very distracting. I suggest using the Audi cockpit for changing the radio, etc. while driving. There is no cargo space unless the 3rd row is down, which I'm fine with. The exterior style of the car is nice, with a touch of sportiness, and I love the turbine wheels. My son, who is almost 6ft, has headroom and a little more legroom in the SUV, and that was a big factor in this lease. Overall, I'm happy so far.
Are you having problems with your Audi Q7?
Camden Walsh 2025-08-22
Vehicle year: 2018
I have experienced two incidents where my car shut down while driving, within less than a year of ownership. Despite being towed to the dealership, the issue could not be replicated and no repairs were made. Despite my concerns, Audi has declined to repurchase the vehicle. As a result, I am left with uncertainty about the safety of my family while driving. I am disappointed with this experience and it has led me to decide not to purchase another Audi in the future.
Darrel Hartmann 2025-08-17
Vehicle year: 2019
Pros - The car is well-built and provides a great ride. However, there are a few areas that could be improved. The cup holders are a bit small, there is no center console storage, and the seat adjustments are limited compared to other SUVs in the same price range. Additionally, there are quite a few adjustments on the instrument panel, which can be overwhelming. Unfortunately, there is no tire pressure readout, and I have noticed that I have consumed 1.5 quarts of oil in the first 3000 miles, which is not acceptable. Overall, I am a bit disappointed and this will probably be my first and last Audi.
Lamont Kuvalis 2025-08-13
Vehicle year: 2009
I purchased my Q7 October 2008 & loved it for the first 2 years.October 2010 things started to go wrong. I drive a lot of highway miles so it was out of warranty.The lane side assist went out, the latch for the rear moonroof broke ($900.00 for a latch!) & in November 2010 the heat went out, only on the drivers side, then both motors on the mirros went out at a cost of over $300.00 each.It is now January 2012 & I am still dealing with heat issues after spending $1500.00 in repairs it still doesn't work properly, sometimesnot at all.Now my remote is beginning to fail.I have spent the last 15 months dealing with failures & expenses.I'm done! Will never buy Audi again!
Lindsey Mayert 2025-08-10
Vehicle year: 2008
Hi there! I hope you're doing well. I wanted to share my experience with my Q7. I absolutely loved it for the first two years after purchasing it in October 2008. However, in October 2010, a few things started to go wrong. Since I drive a lot of highway miles, unfortunately, it was out of warranty. The lane side assist went out, the latch for the rear moonroof broke (which cost $900.00 for a latch!), and in November 2010, the heat went out, only on the driver's side. Then, both motors on the mirrors went out, which cost over $300.00 each. It's now January 2012, and I'm still dealing with heat issues. After spending $1500.00 in repairs, it still doesn't work properly, sometimes not at all. Now, my remote is beginning to fail. I have spent the last 15 months dealing with failures and expenses. However, I'm hopeful that things will get better soon. Thank you for listening to my experience. Have a great day!
Dameon Ullrich 2025-08-07
Vehicle year: 2018
I purchased a 2018 Audi Q7 in September 2017, trusting the dealership to do the right thing. Unfortunately, the car I received had serious paint defects and driver side doors that were not aligned. Despite my requests for a replacement or cancellation, the GM refused to help. I was forced to bring the car in for repairs, which took two weeks and was not up to factory standards. Even worse, the front and rear doors were still misaligned by 3mm. Audi of America has not been helpful in resolving these issues, only citing the manufacturer's warranty. Additionally, the tire jack was missing and the GM was unhelpful in resolving this issue. Overall, it was a frustrating experience. In November 2017, I took a 4-hour trip to Las Vegas in my car. Halfway through the trip, the alarm went off and I immediately called Audi Support Center for help. Unfortunately, they were unable to provide a solution and advised me to bring the car back to the dealership. Despite the constant beeping for the next 2 hours, we managed to reach our destination. On the way back, the car continued to beep for the entire 4-hour trip, which was quite frustrating. However, the scariest part was when the car suddenly slammed on the brakes and made a loud beeping sound with indicator lights flashing while we were taking a detour to Barstow, CA. It was a very dangerous situation, but thankfully, we were on an isolated road at the time. I filed a complaint, but the dealership did not respond positively to my request for a replacement. After three weeks of checks and repairs, I decided to pursue legal action, and Audi USA finally offered me a brand new replacement. However, I opted for a full refund instead. After a few months of negotiation, I received a full refund and a customer loyalty reward of $2,500 if I buy another car in the VW group. Although I had a terrible experience with Keyes Audi, I am now happy with my decision to lease a 2018 Camry SE Hybrid with driver assistance package (TSS), which I find to be much better than the Audi. I am also looking forward to the new Lexus 350 Hybrid with Apple Car play. Overall, owning the 2018 Q7 dream car turned out to be a nightmare.