2016 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.
In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.
First generation (1995–2006, T1N)
Europe
The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.
The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).
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Common 2016 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter 2500 2016 is a popular van known for its dependability and versatility. However, like any vehicle, it has its share of common problems. These issues are often related to the diesel engine, exhaust system, and electronics.
- Broken Exhaust Flex Pipe: The 2007 or 906 chassis with the V6 OM642 diesel engine, including the 2016 model, may suffer from a broken exhaust flex pipe. This issue can cause leaks from the exhaust, which can melt nearby wiring and cause the engine to shut off or not restart.
- The No Start Count Down Dep-Counter: The Sprinter 2010 and newer models, including the 2016 model, with Bluetec may start counting down any remaining start cycles if there are issues with the DEF level or Nox sensors. If the countdown has started, it's recommended to have the van diagnosed before it gets to the last few remaining start cycles.
- A Clogged DPF: The Diesel Particular Filter (DPF) in the Sprinter can gather soot until it reaches a level to perform regeneration. If the ash builds up inside the DPF, it can clog and restrict exhaust flow, leading to reduced power or limp mode.
- Reduced Power / Limp Mode: Sprinters have a Limp Mode feature, which is activated if the engine is pushed too hard. This safety feature reduces engine power to prevent further damage to affected components.
- Oil Cooler Leaks: The 2007 to present models with the OM642 engine, including the 2016 model, may experience oil cooler leaks. The oil cooler seals are the most common source of engine oil leaks. These leaks can be expensive to repair due to the difficulty of accessing the oil cooler.
- Glow Plug Problems: The glow plugs and modules in the Sprinter, like all diesel engines, will not last forever. Sometimes the plugs will break off in the cylinder head, requiring a special tool to drill out and extract the glow plug without removing the cylinder head.
- Injector Issue or Black Death: The copper seal ring located in the middle of the injectors can deteriorate, causing combustion gasses to escape. This can lead to the accumulation of black tar and coal-like material over the fuel injectors, which can eventually cause engine failure.
These common problems with the Mercedes-Benz Sprinter 2500 2016 are based on complaints from owners and can help potential buyers and current owners be aware of potential issues they may encounter. Regular maintenance and addressing these issues promptly can help ensure the longevity and reliability of the Sprinter.
2016 Mercedes-benz Sprinter 2500 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Sprinter 2500 problems, we found that the most common problems with these 2023 model year vehicles are:
- Air bags problems
- Vehicle speed control problems
- Service brakes problems
- Engine problems
- Electrical system problems
The graph below shows statistics for all 2016 Mercedes-benz Sprinter 2500 vehicle components and the number of complaints received.
Latest 25 complaints 2016 Mercedes-benz Sprinter 2500
The NHTSA has received 26 complaints about various vehicle components related to the 2016 Mercedes-benz Sprinter 2500. Below are the 25 most recent complaints reported for 2016 Mercedes-benz Sprinter 2500 vehicles.
2024-07-29
EXTERIOR LIGHTING,STRUCTURE PROBLEM
- Date Of Incident: 2024-07-22
- VIN: 8BRPE7DD2GE
- Components: EXTERIOR LIGHTING,STRUCTURE
- Summary: The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing it, we read multiple reviews that the seal breaks frequently and water pours into the cabin. It is a known defect and quite prevalent. Whenever we drive through rain and the seal is intact, we get drips of rain. When the seal needs to be replaced, gallons of water pour into the cabin. Replacing the seal costs thousands of dollars and we've replaced it a few times. We travel with buckets and a dozen bath towels in case we drive through rain. Seals for the air conditioning unit only last about a year before a new one is needed. Our local dealership is aware that this a widespread problem on Sprinters but Mercedes is refusing to to fix the issue. Secondly, the interior lights do not work. We've had them replaced and they quickly stop working. I'm not certain how prevalent this issue is in other Sprinters, but it is an issue that does not appear to have a long-time fix on our model.
2024-01-23
WHEELS PROBLEM
- Date Of Incident: 2024-01-03
- VIN: WD3PE8DD2GP
- Components: WHEELS
- Summary: Had 2 rims develop cracks causing loss of air pressure in tires. 1st occurred at approx. 45000 miles (2019), 2nd occurred at 110000 (2023). Both failures occurred to area of rim where welds to lock in center (with lug holes) on outer rim (where tire sits) are situated. Both failures manifested as small air leak then suddenly crack increases in size dramatically to where tire can only hold air for a few hours before deflating fully
2023-07-17
ENGINE PROBLEM
- Date Of Incident: 2023-07-03
- VIN: WD3PE7DD7GP
- Components: ENGINE
- Summary: The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating. The Sprinter van loses speed when on the highway. The vehicle could not keep up with traffic on the road. The Mercedes Benz dealer, Ft. Mitchell, Kentucky has inspected the vehicle and stated that it has a defective intake manifold. This vehicle has 140,000 miles at this time. At this time the van has not been repaired, the cost is $3132.77
2023-06-12
STEERING,AIR BAGS PROBLEM
- Date Of Incident: 2023-06-12
- VIN: 8BRPE8DD1GE
- Components: STEERING,AIR BAGS
- Summary: The contact owns a 2016 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags), 19V004000 (Air Bags), and 20V663000 (Steering) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2021-11-15
VEHICLE SPEED CONTROL,SERVICE BRAKES PROBLEM
- Date Of Incident: 2021-11-13
- VIN: WDAPE7CD0GP
- Components: VEHICLE SPEED CONTROL,SERVICE BRAKES
- Summary: There is a known issue and recall for wheel speed sensors on Mercedes Sprinter 3500 models. However, this same issue applied to 2500 models also. Along with other RV owners, I have just experienced this problem. I was in city traffic when all the sudden multiple warning lights came on: "ESP, visit workshop", "Brake force distribution, visit workshop", ABS warning light, ESP, warning light, collision prevention malfunction warning light, check engine light with fault code U0416. The presence of all these errors, beeping, red messages sounds extremely scary to any driver. The fact that it says brake force distribution isn't working properly suggests a hazardous condition that could lead to a crash if brakes are not working properly. Since this is being caused by a failing wheel speed sensor, these should all be replaced and the recall expanded to include other models like mine.
2021-11-15
ENGINE PROBLEM
- Date Of Incident: 2021-10-28
- VIN: WDAPE7CD0GP
- Components: ENGINE
- Summary: My 2016 Sprinter is suffering from a failing EGR valve that's causing intermittent power loss. The issue started after only 25000mi on the odometer. No errors are shown, nothing indicates malfunction. The problem is quite severe and presenting itself through random power loss. When accelerating the car will jerk and lose acceleration force suddenly. Driving uphill is the worst and producing constant jerking. Once moving at a good speed it's less notable but still present. The main safety concern is that the behavior is unpredictable and in situations where it's necessary to accelerate into a road with traffic, this can lead to a hazardous when the car doesn't accelerate as intended. In multiple occasions I was unable to properly speed up and get moving and thus blocking traffic behind me and forcing them to slow down or change lanes. The Mercedes dealer diagnosed a malfunctioning EGR valve on the edge of failing completely which would put the Sprinter in "limp home mode" which has limited power output to prevent further damage. Since this is a known issue and the EGR valves have been failing frequently with various Sprinter models, these should be recalled and replaced! Currently, it's not even possible to get this issue addressed. The EGR valves are back-ordered and not available for 6 MONTHS! That's 6 months of limping through traffic with the potential of the valve failing completely. Unacceptable!
2021-07-15
SERVICE BRAKES, AIR,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2018-08-13
- VIN: WD3PE7DD5GP
- Components: SERVICE BRAKES, AIR,VEHICLE SPEED CONTROL
- Summary: The contact owns a 2016 Mercedes-Benz 2500. The contact stated while driving 21 mph, the vehicle independently accelerated when the brake pedal was depressed. The contact was not able to control the vehicle however, the contact was able to shift the vehicle into neutral to stop the vehicle. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The contact was relating the failure to faulty wheel speed sensors. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,600.
2021-04-10
STEERING,ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2021-04-10
- VIN: 8BTPE7CD6GE
- Components: STEERING,ELECTRICAL SYSTEM,STRUCTURE
- Summary: MY ROOF IS LEAKING. I HAVE BEEN WONDERING WHERE THE STAINS ARE COMING FROM ON MY CEILING. TODAY IS A RAINY DAY IN CINCINNATI. I GO TO PUT MY GROCERY IN THE VAN THE CEILING IS SOAK AND WET. NOW I UNDERSTAND WHY MY DISABLED CHILD AND I STAY SICK AND WHY ITS RUSTING OUT.
2021-03-18
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-05-01
- VIN: WDCTG4EB8GJ
- Components: UNKNOWN OR OTHER
- Summary: I'VE OWNED THIS CAR 2 YEARS. IN THE SUMMER TIME WHEN WE TURN ON THE A/C THERE IS A BAD ODOR COMING OUT OF THE VENTS. ONLY IN THE SUMMER IT'S NOT A PLEASANT SMELL. DURING THE WINTER TIME LAST YEAR WAS A GASOLINE SMELL BUT THAT GOT FIXED. I WOULD LIKE FOR YOU TO LOOK INTO IT PLEASE IT'S A MOLDY SMELL.
2020-11-22
VEHICLE SPEED CONTROL,WHEELS,SERVICE BRAKES PROBLEM
- Date Of Incident: 2020-08-28
- VIN: WD3FE8CD7GP
- Components: VEHICLE SPEED CONTROL,WHEELS,SERVICE BRAKES
- Summary: THE WHEEL SENSORS ON THIS VEHICLE ROUTINELY FAIL. WHEN THEY FAIL AT HIGH SPEEDS(FREEWAY DRIVING) THE CRUISE CONTROL, ABS, STABILITY CONTROL, 4WD IS NO LONGER FUNCTIONAL. IF IT FAILS AT START UP, ALL THE SAME SYSTEMS ARE EFFECTED IN ADDITION YOU CANNOT DRIVE THE VEHICLE OVER 30MPH, IT WILL ACCELERATE ON ITS OWN, IT WILL SURGE ALSO. THIS HAS HAPPENED EVERY YEAR I HAVE OWNED THE VEHICLE. SOMETIMES TWICE A YEAR. EACH WHEEL SENSOR HAS FAILED, SOME TWICE.
2020-09-24
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2020-09-23
- Fire: 1
- VIN: 8BNPF4CC2GE
- Components: ELECTRICAL SYSTEM
- Summary: RV TRANSFER SWITCH CAUGHT FIRE WHILE SLEEPING. 5100 SERIES TRANSFER SWITCH.*DT CONSUMER STATED DIDN'T KNOW WHY IT HAPPENED BUT COULD OF BEEN THE VIBRATION WHICH MAY HAVE LOOSEN THE SCREWS.*JB
2020-08-24
AIR BAGS PROBLEM
- Date Of Incident: 2020-08-24
- VIN: WDAPF4CC6G9
- Components: AIR BAGS
- Summary: WE RECEIVED A SAFETY RECALL (NHTSDA #19V004) INDICATING THE PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ("TAKATA"). AT THE TIME WE WERE BATTLING CANCER AND THE CORONA VIRUS, SO WE DID NOT GET IT SERVICED AND IT REMAINED IN THE STORAGE. IN THE MEANTIME WE RECEIVED NUMEROUS CALLS TO BRING IT IN FOR SERVICE, BUT DID NOT HAVE THE TIME TO GET IT OUT OF STORAGE AND DRIVE 400 MILES TO GET THE RECALL FIXED. NOW THAT WE HAVE THE TIME, WE CALLED MERCEDES DEALER AND MAIN COMPANY, BUT THEY INDICATE THE RECALL DISAPPEARED EVEN THOUGH WE HAVE A LETTER AND RECEIVED MANY CALLS PRIOR TO GET IT CHANGED OUT. THE LETTER INDICATES "THE DEFECT IN YOUR PASSENGER-SIDE AIRBAG INFLATOR MAY CAUSE THE INFLATOR HOUSING TO RUPTURE.A PASSENGER-SIDE INFLATOR RUPTURE DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." SO WE ARE CONCERNED. HOW DID MERCEDES MAKE THIS DISAPPEAR WITHOUT CORRECTING THE PROBLEM?
2020-08-20
ELECTRONIC STABILITY CONTROL (ESC) PROBLEM
- Date Of Incident: 2020-08-19
- VIN: 8BNPF4CC3GE
- Components: ELECTRONIC STABILITY CONTROL (ESC)
- Summary: AT 24,000 MILES TWO WHEEL SPEED SENSORS FAILED CAUSING ESP, ABS, AND CHECK ENGINE WARNING LIGHTS TO ILLUMINATE. ALSO THIS DISABLED THE CRUISE CONTROL. VEHICLE SAT OVERNIGHT AND UPON STARTING NO ERROR MESSAGES APPEARED. THE FOLLOWING DAY THESE ISSUES REOCCURRED. TOOK VEHICLE TO MB DEALER FOR DIAGNOSTICS, WHICH CONFIRMED THE SPEED SENSOR FAILURES. COST OF REPAIR $1,100. UNDERSTAND THIS IS A KNOWN, COMMONLY REPORTED PROBLEM WITH SPRINTERS BETWEEN 2013 - 2016. MB SHOULD BE HELD RESPONSIBLE FOR RECALLS AND THE COST OF REPAIRS.
2020-08-20
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2020-08-20
- VIN: WD3PE7DD1GP
- Components: VEHICLE SPEED CONTROL
- Summary: MY 2016 2500 SPRINTER CONTINUES TO HAVE WHEEL SPEED SENSOR FAILURES EVERY 2K-3K MILES. WHEN THIS HAPPENS THE TRANSMISSION ACTS ERRATICALLY, ANTI-LOCK BRAKE SYSTEM STARTS TO ENGAGE AND DISENGAGE SPORADICALLY AND THE VAN SOMETIME ACCELERATES AND PREVENTS STOPPING. THIS CREATES A VERY DANGEROUS SITUATION, ESPECIALLY WHEN IN THE RAIN OR EVEN HEAVY TRAFFIC. EVNTUALLY ONCE THE SYSTEM DETECTS THE FAILURE IT LIGHTS UP THREE LIGHT ON THE DASH AND DISABLES THE ANTI-LOCK BRAKES, ESP, AND TRACTION CONTROL. THE TRANSMISSION CONTINUES TO SHIFT ERRATICALLY AT TIMES EVEN AFTER LIGHTS COME ON.
2020-06-04
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-05-20
- VIN: WDZPE7CD2GP
- Components: UNKNOWN OR OTHER
- Summary: THE ROOF TOP AIR CONDITIONER SEAL HAS FAILED. DURING THE RAIN IT'S AN INDOOR SHOWER. THERE IS ALREADY A CLASS ACTION LAWSUIT OVER THIS ISSUE WITH MERCEDES. *TR
2019-12-25
AIR BAGS,SEAT BELTS,SERVICE BRAKES PROBLEM
- Date Of Incident: 2019-12-01
- VIN: WD3PE7DD6GP
- Components: AIR BAGS,SEAT BELTS,SERVICE BRAKES
- Summary: MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT
2019-12-05
AIR BAGS PROBLEM
- Date Of Incident: 2019-12-05
- VIN: WD3FE8CD2GP
- Components: AIR BAGS
- Summary: TO LONG OF A WAITING FROM DEALERSHIP TO CHANGE OUT THE PASSENGER SIDE AIR BAG. BEEN WAITING FOR 3 YEARS FOR A NEW AIR BAG REPLACEMENT. REDICULOUSLY URGENT 1 2/5/2019 REMEDY: DAIMLER VANS USA LLC WILL CONDUCT A RECALL TO REPLACE THE PASSENGER-SIDE FRONT AIRBAG MODULES IN THE POTENTIALLY AFFECTED DAIMLER VANS VEHICLES. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
2019-10-18
AIR BAGS PROBLEM
- Date Of Incident: 2019-05-01
- VIN: WDAPF4CC1G9
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF JACKSONVILLE (10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (866) 955-5901) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2019-10-11
AIR BAGS PROBLEM
- Date Of Incident: 2019-04-19
- VIN: WD3FE7CD3GP
- Components: AIR BAGS
- Summary: TL* THE CONSUMER OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONSUMER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONSUMER CALLED MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803, (781) 229-1600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONSUMER HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
2019-10-11
AIR BAGS PROBLEM
- Date Of Incident: 2019-03-01
- VIN: WDAPF4CC8G9
- Components: AIR BAGS
- Summary: I RECEIVED A RECALL NOTICE IN MARCH 2019 FOR THE AIRBAG-PASSENGER SIDE #19V004. I KEEP CHECKING WITH THE LOCAL MERCEDES DEALER AND THEY STILL HAVE NO INFORMATION ON THES RECALL AND WHEN MY VEHICLE WILL BE SAFE TO DRIVE. THE SPRINTER CAMPER IS PARKED ON MY SIDE YARD STILL WAITING TO GO ON A TRIP.
2019-04-22
AIR BAGS PROBLEM
- Date Of Incident: 2019-03-01
- VIN: WD3PE7DD6GP
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500 (M2CA144). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF DRAPER (LOCATED AT 11548 LONE PEAK PKWY, DRAPER, UT 84020, (801) 222-4400) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
2019-03-10
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE PROBLEM
- Date Of Incident: 2019-02-07
- VIN: WD3PE8DDXGP
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
- Summary: 07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)
2018-12-03
AIR BAGS,SEAT BELTS PROBLEM
- Date Of Incident: 2018-09-13
- VIN: WD3PE7DD6GP
- Components: AIR BAGS,SEAT BELTS
- Summary: TAKATA RECALL PASSENGERS SIDE AIR BAG BLOW UP AND NEVER CAME OUT SEAT BELT WONT WORK CAR WAS NOT IN A COLLISION OR HIT JUST WENT OFF AS DRIVING ON ROAD MB WILL NOT SEE TRUCK TO FIX IT TRIED 4 TIMES TO MAKE THEM SEE IT NASTY PEOPLE SAD SO SAD
2018-05-08
LATCHES/LOCKS/LINKAGES PROBLEM
- Date Of Incident: 2017-08-29
- VIN: 8BRPE8CD7GE
- Components: LATCHES/LOCKS/LINKAGES
- Summary: TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE PASSENGER SIDE SLIDING DOOR LATCH FAILED TO LOCK. IN ADDITION, THE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MISHAWAKA (4004 NORTH GRAPE ROAD, MISHAWAKA, IN 46545, (574) 252-5827) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500. *TT UPDATED 8/30/18*JB
2017-05-18
POWER TRAIN PROBLEM
- Date Of Incident: 2017-03-01
- VIN: 8BRPE8DD1GE
- Components: POWER TRAIN
- Summary: TL* THE CONTACT OWNS A 2016 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V149000 (POWER TRAIN) WAS RECEIVED ON MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2016 Mercedes-benz Sprinter 2500 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 15 recalls for different components of the 2016 Mercedes-benz Sprinter 2500.
2020-10-28
- Manufacturer: Daimler Vans USA, LLC
- Components: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
2019-01-08
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
2019-01-08
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
2018-02-15
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.
- Consequence: The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-12-08
- Manufacturer: Midwest Automotive Designs, LLC
- Components: EQUIPMENT
- Summary: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
2017-10-16
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed for. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
- Consequence: If the load capacity information is incorrect on the label, the vehicle may be overloaded, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the label and replace it if necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-09-22
- Manufacturer: Daimler Vans USA, LLC
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500/3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank.
- Consequence: A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.
- Remedy: DVUSA will notify owners, and dealers will install the missing catch strap for the driveshaft, free of charge. Daimler issued an interim notification to owners on November 17, 2017. The recall began on December 21, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-06-05
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles equipped with reinforced front axles. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low.
- Consequence: Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, Freightliner Sprinter and Mercedes-Benz dealers will check and replace the tire label, as necessary, free of charge. The recall began on August 5, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-03-07
- Manufacturer: Daimler Vans USA, LLC
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles and Freightliner Sprinter 2500 and 3500 vehicles. The bracket for the center support bearing of the drive shaft may not have been properly welded.
- Consequence: If the event of a crash, the bracket may detach and the drive shaft may damage the fuel system, increasing the risk of a fire.
- Remedy: DVUSA will notify owners and dealers will install three additional rivets to secure the bracket, free of charge. Interim notices informing owners of the safety risk were mailed on May 5, 2017. The recall began on July 7, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
- Consequence: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
- Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2016-11-28
- Manufacturer: Midwest Automotive Designs, LLC
- Components: SEAT BELTS:FRONT:ANCHORAGE
- Summary: Midwest Automotive Designs, LLC (Midwest) is recalling certain model year 2016 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2016, to September 30, 2016, equipped with certain left side seat adjusters, model number 486077 manufactured by Atwood. The affected seat adjusters may allow the seats to move in the event of a crash. As such, these adjusters fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 210, "Seat Belt Assembly Anchorages", and 207 "Seating Systems."
- Consequence: If the seat moves in the event of a crash, the seat occupant would be at an increased risk of injury.
- Remedy: Midwest will notify owners, and dealers will replace the left slide track, free of charge. The recall began on December 22, 2016. Owners may contact Midwest customer service at 1-574-522-4878.
2016-09-15
- Manufacturer: Daimler Vans USA, LLC
- Components: SEAT BELTS:REAR/OTHER
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured March 1, 2016, to May 31, 2016. The bolts connecting the lower seat belt connection to the rear bench seat may not have been properly tightened.
- Consequence: If the bolts were not properly tightened, the seat belt may fail to secure the seat occupant in the event of a crash.
- Remedy: DVUSA will notify owners, and Sprinter dealers will inspect the connecting bolts, tightening them as necessary, free of charge. The recall began on November 18, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
2016-05-24
- Manufacturer: Daimler Vans USA, LLC
- Components: STRUCTURE:BODY:ROOF AND PILLARS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads.
- Consequence: If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
- Remedy: DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
2016-04-29
- Manufacturer: Daimler Vans USA, LLC
- Components: STRUCTURE:BODY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the outer layer of paint peels from the layer below.
- Consequence: If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.
- Remedy: DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.
2016-02-18
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for.
- Consequence: The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
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