2017 Mercedes-benz Cla250 problems

General information about Mercedes-benz-Cla250
Overview of popular issues
Recalls list

The Mercedes-Benz CLA class is a series of luxury compact executive cars manufactured by Mercedes-Benz since 2013. The first generation was a four-door sedan based on the platform of the W176 A-Class and W246 B-Class compact cars, marketed as a four-door coupé. In 2015, Mercedes-Benz expanded the CLA family to include the Shooting Brake, a station wagon configuration. As the V177 A-Class sedan took its place as the budget-conscious sedan, the second generation got longer and wider than the W205 C-Class.

The CLA is Mercedes-Benz's first front-wheel drive vehicle offered in the American market. The CLA range is positioned above the A-Class and it is nearly on the level of the C-Class in the Mercedes model range, and models tend to be less practical than the A-Class it is based on.

The CLA first went on sale in Europe in April 2013, and was subsequently introduced in the United States in September 2013. Its largest markets are Western Europe and the United States. Global cumulative CLA sales reached 100,000 during its first year, cited as "our best launch in 20 years" by Mercedes-Benz. Worldwide, Mercedes-Benz sold about 750,000 units of the first generation.

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Common 2017 Mercedes-benz Cla250 problems

The Mercedes-Benz CLA250 2017 has been reported to have several common problems based on complaints from owners. Here are the details of these issues:

Emergency Call System Disabled Due To Mobile Network Connection Failure: Some owners have reported that the emergency call system in their CLA250 2017 has been disabled due to a failure in the mobile network connection. This issue can be a significant safety concern, as it may prevent the driver from making an emergency call when needed.

Steering Shaft Joint Bearing Fails: The steering shaft joint bearing in the CLA250 2017 has been reported to fail, causing a knocking noise and affecting the steering of the vehicle. This issue may require a replacement of the affected part.

Potentially Sluggish Engine Responsiveness: Some owners have reported that the engine responsiveness in their CLA250 2017 can be sluggish, particularly when accelerating from a stop. This issue can affect the overall driving experience and may require a software update or other mechanical repairs.

Harsh Ride Quality: The ride quality in the CLA250 2017 has been reported to be harsh, particularly on rough roads. This issue can affect the comfort of the vehicle and may require a suspension tuning or other mechanical repairs.

Cramped Rear Seat: The rear seat in the CLA250 2017 has been reported to be cramped, particularly for taller passengers. This issue can affect the overall comfort and functionality of the vehicle.

Some Comparatively Cheap Interior Surfaces: Some owners have reported that some interior surfaces in their CLA250 2017 appear to be comparatively cheap, particularly when compared to other luxury vehicles in the same price range. This issue can affect the overall perceived quality and value of the vehicle.

Rattles From The Interior: Some owners have reported that they have experienced rattles from the interior of their CLA250 2017, particularly on rough roads. This issue can affect the overall comfort and perceived quality of the vehicle.

Software Issues: Some owners have reported that they have experienced software issues in their CLA250 2017, particularly with the infotainment system. This issue can affect the overall functionality and usability of the vehicle .
Recall For Emergency Call System Transmitting Incorrect Location: The CLA250 2017 has been subject to a recall for an issue with the emergency call system transmitting incorrect location in an emergency. This issue can affect the safety of the vehicle and may require a software update or other mechanical repairs.

Is the 2017 Mercedes CLA250 reliable?

The 2017 Mercedes-Benz CLA earns an above-average predicted reliability rating of four out of four from J.D. Power.

Is the CLA250 expensive to maintain?

The annual maintenance cost of a Mercedes-Benz CLA250 is $736.

How many miles will a Mercedes CLA 250 last?

So, you're curious about how long a Mercedes CLA 250 can keep rolling, huh? Well, the good news is that with proper care and maintenance, a Mercedes CLA 250 can last quite a while. We're talking around 200,000 to 250,000 miles.

Which year CLA is best?

4 Best Used Mercedes-Benz CLA Models

2015 CLA 200 CDI Style. The 2015 CLA 200 CDI Style, powered by a four-cylinder engine, automatic 7-gears, sports mode and paddle-shift transmission and forward drive train provides a highly capable driving performance. ...
2016 CLA 200 PETROL SPORT CBU. ...
2016 CLA 45 AMG. ...
2017 CLA 200 SPORT.

Is the 2017 Mercedes CLA250 reliable?

The 2017 Mercedes-Benz CLA earns an above-average predicted reliability rating of four out of four from J.D. Power.

Is CLA250 a good car?

Ride and Drive

Acceleration is very good, especially in sport mode and it feels like it has a lot more horsepower than it does. This car just absolutely feels solid and very well built and is actually sporty.

Is the CLA250 expensive to maintain?

The annual maintenance cost of a Mercedes-Benz CLA250 is $736.

How long can CLA 250 last?

Well, the good news is that with proper care and maintenance, a Mercedes CLA 250 can last quite a while. We're talking around 200,000 to 250,000 miles. Of course, this depends a lot on how you treat your car.

2017 Mercedes-benz Cla250 complaints

The NHTSA has received 0 complaints about various vehicle components related to the 2017 Mercedes-benz Cla250.

You can leave your car complaint via the special form below.

2017 Mercedes-benz Cla250 recalls

The National Highway Traffic Safety Administration (NHTSA) has issued 10 recalls for different components of the 2017 Mercedes-benz Cla250.

2023-12-15

Manufacturer: Mercedes-Benz USA, LLC
Components: STRUCTURE:BODY:ROOF AND PILLARS
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Consequence: A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy: Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.

2022-05-20

Manufacturer: Mercedes-Benz USA, LLC
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

2021-04-01

Manufacturer: Mercedes-Benz USA, LLC
Components: STEERING
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.
Consequence: A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060001.

2021-03-19

Manufacturer: Mercedes-Benz USA, LLC
Components: STRUCTURE:BODY:ROOF AND PILLARS
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Consequence: The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy: Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

2021-02-12

Manufacturer: Mercedes-Benz USA, LLC
Components: COMMUNICATION
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

2021-02-05

Manufacturer: Mercedes-Benz USA, LLC
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

2019-12-16

Manufacturer: Mercedes-Benz USA, LLC.
Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION
Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.
Consequence: In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.
Remedy: MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.

2017-10-06

Manufacturer: Mercedes-Benz USA, LLC.
Components: AIR BAGS:FRONTAL
Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG, C63 AMG Coupe, C63S AMG Coupe, C300 Cabriolet, C300 4Matic Cabriolet, C43 AMG Cabriolet, C63 AMG Cabriolet, C63S AMG Cabriolet, GLC300 4Matic Coupe, GLC43 AMG, GLC43 AMG Coupe, 2014 E350 Coupe, E350 4Matic Coupe, E350 Cabriolet, E400 Hybrid, 2015-2017 E400 Coupe, E400 4Matic Coupe, E400 Cabriolet, 2014-2017 E550 Coupe, E550 Cabriolet, B250e, 2014-2016 E250 BlueTec, E63 AMG 4Matic Wagon, 2012-2013 E350 BlueTec, 2012-2016 E350, E350 4Matic, 2015-2016 E400, E400 4Matic, 2012 E63 AMG, 2014-2015 E250 4Matic BlueTec, 2013-2016 E350 Wagon, 2017 GLC300d 4Matic, and 2018 GLC350e 4Matic. The driver's air bag may unexpectedly deploy due to insufficient grounding of the steering components if an electrostatic discharge occurs and the air bag clockspring is broken.
Consequence: If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.
Remedy: MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

2017-02-23

Manufacturer: Mercedes-Benz USA, LLC.
Components: ELECTRICAL SYSTEM:STARTER ASSEMBLY
Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat from the repeated attempts of the starter motor attempting to start the vehicle.
Consequence: If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.
Remedy: MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. The recall began August 31, 2017. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2017080002.

2017-02-08

Manufacturer: Mercedes-Benz USA, LLC.
Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 CLA250, CLA250 4Matic, E400 Coupe, E400 4Matic Coupe, E550 Coupe, E400 Cabriolet, E550 Cabriolet, E300, E300 4Matic, E400 Wagon, GLA250, and GLA250 4Matic vehicles. The pelvis air bag or the front passenger air bag inflator initiator may fail to ignite in the event of a crash.
Consequence: If the pelvis airbag or the front passenger airbag does not deploy as intended in the event of a crash, the occupants have an increased risk of injury.
Remedy: MBUSA will notify owners, and dealers will replace the affected air bag modules, free of charge. The recall began March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Additional sources

More sources of information about 2017 Mercedes-benz Cla250 problems:

Common CLA250 issues / problems? | Mercedes CLA Forum

https://www.mercedescla.org/threads/common-cla250-issues-problems.29746/

Aug 8, 2017 ... Some certainly have, but I feel if the car has some miles on it, it should be fine IMO. I love my black 2014 CLA! 2014 CLA 250(totaled 10/8/19): ...

2017 Mercedes-Benz CLA Problems | Kelley Blue Book

https://www.kbb.com/mercedes-benz/cla/2017/common-problems/

How reliable is the 2017 Mercedes-Benz CLA? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 ...

Common CLA250 issues / problems? | Page 2 | Mercedes CLA Forum

https://www.mercedescla.org/threads/common-cla250-issues-problems.29746/page-2

Mercedes Benz dealer fitted new pillars (with attached plastic adjuster bits) on both sides under warranty. Although now the new passenger side height adjuster ...