2020 Mercedes-benz Cla250 problems

General information about Mercedes-benz-Cla250
Overview of popular issues
Recalls list

The Mercedes-Benz CLA class is a series of luxury compact executive cars manufactured by Mercedes-Benz since 2013. The first generation was a four-door sedan based on the platform of the W176 A-Class and W246 B-Class compact cars, marketed as a four-door coupé. In 2015, Mercedes-Benz expanded the CLA family to include the Shooting Brake, a station wagon configuration. As the V177 A-Class sedan took its place as the budget-conscious sedan, the second generation got longer and wider than the W205 C-Class.

The CLA is Mercedes-Benz's first front-wheel drive vehicle offered in the American market. The CLA range is positioned above the A-Class and it is nearly on the level of the C-Class in the Mercedes model range, and models tend to be less practical than the A-Class it is based on.

The CLA first went on sale in Europe in April 2013, and was subsequently introduced in the United States in September 2013. Its largest markets are Western Europe and the United States. Global cumulative CLA sales reached 100,000 during its first year, cited as "our best launch in 20 years" by Mercedes-Benz. Worldwide, Mercedes-Benz sold about 750,000 units of the first generation.

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Common 2020 Mercedes-benz Cla250 problems

The 2020 Mercedes-Benz CLA250 is a popular entry-level luxury car, but like any vehicle, it has its share of issues. Based on complaints from owners, here are some common problems with this car:

Laggy at Low Speeds: Some owners have reported that the CLA250 can be slow to respond at low speeds, which can be frustrating in city driving conditions.

Reliability Issues: Consumer Reports predicts that the 2024 CLA will be less reliable than other new cars, based on data from the Mercedes-Benz brand scores. This prediction is based on survey data from subscribers who have reported problems with their cars in the past 12 months.

Electrical System Failures: There have been several complaints about electrical system failures in the 2020 CLA250. Owners have reported multiple independent sensors failing prematurely, including airbag sensors, distance radar sensors, and microphone sensors.

These issues are not uncommon in luxury cars, but they are worth considering when purchasing a 2020 Mercedes-Benz CLA250. It's always a good idea to research a car thoroughly before making a purchase, including reading reviews and checking reliability ratings.

What is the problem with the 2020 CLA 250?

2020 Mercedes-Benz CLA250 Recalls

Rear Brakes Do Not Have Inspection GaugeView Recall.
Emergency Call System Disabled Due To Mobile Network Connection FailureView Recall.
Rear View Camera Display Does Not WorkView Recall.

Is the Mercedes CLA250 reliable?

Severity. The probability of a repair being a severe or major issue is 8% for the Mercedes-Benz CLA250, compared to an average of 11% for luxury compact cars and 12% for all vehicle models. The average total annual cost for unscheduled repairs and maintenance across all model years of a vehicle.

What is the recall on the CLA 250 2020?

Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads.

Is the CLA250 expensive to maintain?

The annual maintenance cost of a Mercedes-Benz CLA250 is $736.

2020 Mercedes-benz Cla250 complaints

The NHTSA has received 0 complaints about various vehicle components related to the 2020 Mercedes-benz Cla250.

You can leave your car complaint via the special form below.

2020 Mercedes-benz Cla250 recalls

The National Highway Traffic Safety Administration (NHTSA) has issued 10 recalls for different components of the 2020 Mercedes-benz Cla250.

2023-11-01

Manufacturer: Mercedes-Benz USA, LLC
Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2020 A220, 2020 CLA250, GLB250, AMG A35, AMG CLA45, AMG CLA35, and 2021 GLA250 vehicles. The vehicles may not be equipped with an inspection gauge to check the wear of the rear brake pads. In addition, information for using this inspection gauge might not be included in the owner's manual. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 135, "Light Vehicle Brake Systems."
Consequence: Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
Remedy: Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.

2022-05-20

Manufacturer: Mercedes-Benz USA, LLC
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.

2022-04-08

Manufacturer: Mercedes-Benz USA, LLC
Components: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2021 CLA-Class, GLE/GLS-Class, A-Class, C-Class, E-Class, E-Class Coupe/Convertible, GLA/GLB-Class, GLC-Class, and CLS-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 15, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022060007.

2021-12-17

Manufacturer: Mercedes-Benz USA, LLC
Components: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling one 2020 CLA250 vehicle. The power supply connection to the electric power steering may have been contaminated with melted adhesive, which can cause the power steering assist to fail while driving.
Consequence: A sudden loss of power steering assist can increase the risk of a crash.
Remedy: A dealer will inspect and repair the power supply connection, as necessary, free of charge. The owner notification letter was mailed January 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021120016.

2021-12-13

Manufacturer: Mercedes-Benz USA, LLC
Components: FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019 AMG G63, C300, E300, G550, AMG GT63, AMG GT53, 2019-2020 A220, GLA250, GLC300, 2016 C300, 2020 AMG A35, AMG C43, AMG C63, CLA250, E350, E450, GLB250, GLE450, GLS450, GLS580, S560, and SL550 vehicles equipped with a gasoline engine. During the manufacturing process, particles may have been trapped between the fuel rail and injectors, which can cause a fuel leak.
Consequence: A fuel leak in the presence of an ignition source, such as hot engine or exhaust components, can increase the risk of a fire.
Remedy: Dealers will replace the fuel rail and fuel injectors, free of charge. Owner notification letters were mailed April 22, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for the recall is 2022030003.

2021-05-14

Manufacturer: Mercedes-Benz USA, LLC
Components: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy: The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.

2021-02-12

Manufacturer: Mercedes-Benz USA, LLC
Components: COMMUNICATION
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence: A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.

2021-02-05

Manufacturer: Mercedes-Benz USA, LLC
Components: ELECTRICAL SYSTEM:SOFTWARE
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

2020-02-14

Manufacturer: Mercedes-Benz USA, LLC.
Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
Consequence: If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.

2019-09-27

Manufacturer: Mercedes-Benz USA, LLC.
Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Summary: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.
Consequence: In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.
Remedy: MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall began October 29, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100001.

Additional sources

More sources of information about 2020 Mercedes-benz Cla250 problems:

CLA Problems/Issues/Complaints | Page 2 | Mercedes CLA Forum

https://www.mercedescla.org/forums/cla-problems-issues-complaints.64/page-2

Mercedes-Benz CLA Forum. CLA Problems/Issues ... Got a Check Engine light with code P24D8 on my 2014 CLA 250 at 45k miles ... 2016 CLA250 Dashboard Lights + Erratic ...

Buying a CLA250 with 80-100k miles, what to look out for? : r ...

https://www.reddit.com/r/mercedes_benz/comments/pu7z95/buying_a_cla250_with_80100k_miles_what_to_look/

Sep 24, 2021 ... Common faults? Should I go FWD or 4matic ... I have a 2019 c63s and a 2020 cla250 my wife a 2020 ... Mercedes-Benz Subreddit. Welcome to our ...

2020 Mercedes-Benz CLA Problems | Kelley Blue Book

https://www.kbb.com/mercedes-benz/cla/2020/common-problems/

How reliable is the 2020 Mercedes-Benz CLA? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 ...

Why a Mercedes CLA250 is one of the best used cars you can get ...

https://www.reddit.com/r/cars/comments/wfiy0k/why_a_mercedes_cla250_is_one_of_the_best_used/

Aug 3, 2022 ... I was in the need of my first car. Naturally I thought of a used Mercedes. I found on CarGurus, a white 2014 Mercedes Benz CLA-250 FWD that was ...