2024 Volkswagen Atlas cross sport problems
The Volkswagen Atlas is a mid-size crossover SUV manufactured by the German automaker Volkswagen since 2017. Developed mainly for the North American and Chinese market, the vehicle is based on the Volkswagen Group MQB platform. Outside the US, Canadian, and Chilean markets, the vehicle is marketed as the Volkswagen Teramont. It is positioned above the long-wheelbase Tiguan and below the smaller but more upmarket Touareg.
Overview
Marketed as the Atlas in North America, Chile, and Israel, the vehicle is known as the Teramont elsewhere, including the rest of the Middle East Africa, as well as in Mexico, Russia, Colombia and China, where production in Ningbo began in 2017. For markets outside China, the Atlas/Teramont is produced in the Chattanooga plant in Chattanooga, Tennessee, United States.
The vehicle features a transverse mounted four-cylinder or Volkswagen's VR6 engine. Up to the introduction of the China-only Viloran, the Atlas was the largest vehicle produced on the Volkswagen Group MQB platform.
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Common 2024 Volkswagen Atlas cross sport problems
The 2024 Volkswagen Atlas Cross Sport has been reported to have several common problems based on complaints from owners. One of the most significant issues is a potential engine failure due to a connecting rod bearing problem, which could lead to catastrophic engine damage. This problem affects over 2,000 units of the 2024 Volkswagen Atlas and Atlas Cross Sport, built before May 12, 2023. Contaminants in the bearing production process might cause increased wear on the bearing, resulting in premature failure and further catastrophic damage if ignored. If you own a 2024 Atlas or Atlas Cross Sport and have not received a recall notice, it is advisable to check the Volkswagen recall tool or the NHTSA recall tool to see if your car has any open recalls.
Another issue reported by owners is a strut rattle, which can be particularly problematic in the 2021 Cross Sport SE Premium model. This issue was initially dismissed by the dealership, but after persistent complaints, a part of the strut had to be replaced to fix the rattle. This problem highlights the importance of addressing any unusual noises or issues with your vehicle promptly, even if the dealership initially cannot find a problem.
In addition to the engine and strut problems, the 2024 Volkswagen Atlas Cross Sport has been reported to have issues with the crash avoidance system, which can engage in situations where it is not necessary, potentially causing accidents or damaging the vehicle's brakes. This issue was experienced by a consumer who had to fight with the service department to have the problem addressed, as they initially refused to believe that the anti-collision system could cause damage to the rotors.
Furthermore, some owners have reported electrical issues related to sensors, which may require multiple visits to the dealership to resolve. These issues can range from problems with door sensors to more complex electrical faults, which can be time-consuming and frustrating to diagnose and repair.
Lastly, the 2024 Volkswagen Atlas Cross Sport has been reported to have poor fuel efficiency, particularly considering its V6 engine. This issue may not be a safety concern, but it can impact the overall driving experience and cost of ownership.
In summary, the 2024 Volkswagen Atlas Cross Sport has several common problems reported by owners, including potential engine failure, strut rattles, issues with the crash avoidance system, electrical problems, and poor fuel efficiency. If you own a 2024 Atlas Cross Sport, it is essential to stay informed about any recalls or issues related to your vehicle and address them promptly to ensure your safety and satisfaction with your vehicle.
What is the problem with the Atlas Cross Sport 2024?
The issue, as described in the recall notice, states, "Contamination during the bearing production process may have caused an increased particle occurrence in the engine oil circuit, which may lead to extensive wear and play and result in damage to the connecting rod bearings.
Is VW Atlas Cross Sport expensive to maintain?
A Volkswagen Atlas will cost about $7,856 for maintenance and repairs during its first 10 years of service. This beats the industry average for popular SUV models by $1,277. There is also a 22.80% chance that an Atlas will require a major repair during that time.
Are Volkswagen Cross Sport reliable?
We expect the 2024 Atlas Cross Sport to be less reliable than other new cars. This prediction is based on limited data from the Atlas Cross Sport, plus the Volkswagen brand scores.
What is the electrical problem with the VW Atlas?
ELECTRICAL
- Volkswagen Atlas models equipped with a start stop system have been experiencing battery drainage, sometime within just 2 months. ...
- A clockspring, which is an electrical rotary part of the steering system, has also been heard making noises when steering.
2024 Volkswagen Atlas cross sport car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Volkswagen Atlas cross sport problems, we found that the most common problems with these 2023 model year vehicles are:
- Electrical system problems
- Unknown or other problems
- Vehicle speed control problems
- Visibility/wiper problems
- Engine problems
The graph below shows statistics for all 2024 Volkswagen Atlas cross sport vehicle components and the number of complaints received.
2024 Volkswagen Atlas cross sport complaints
The NHTSA has received 22 complaints about various vehicle components related to the 2024 Volkswagen Atlas cross sport.
PARKING BRAKE,POWER TRAIN PROBLEM
- Date Of Incident: 2024-10-20
- Number Of Injuries: 1
- VIN: 1V2JE2CA1RC
- Components: PARKING BRAKE,POWER TRAIN
- Summary: The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2024-10-01
- VIN: 1V2KE2CA7RC
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
- Summary: When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
POWER TRAIN,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-10-05
- VIN: 1V2AE2CAXRC
- Components: POWER TRAIN,UNKNOWN OR OTHER
- Summary: To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES PROBLEM
- Date Of Incident: 2024-01-22
- VIN: 1V2HE2CA7RC
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
- Summary: Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2024-09-02
- VIN: 1V2WE2CA5RC
- Components: VISIBILITY/WIPER
- Summary: Automatic wipers with rain sensors are not working.
STEERING,SUSPENSION PROBLEM
- Date Of Incident: 2024-04-05
- VIN: 1V2WE2CA0RC
- Components: STEERING,SUSPENSION
- Summary: 65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-08-07
- Fire: 1
- VIN: 1V2DE2CA8RC
- Components: UNKNOWN OR OTHER
- Summary: Spontaneous vehicle fire which resulted in the total loss. Driver and passenger were in the car, managed to escape the vehicle,no injuries. The problem has not been reproduced or confirmed by the dealer or by authorized service center. Not sure if the vehicle or component have been inspected by the manufacturer or insurance representative. Police and firefighters were present on the site of incident. There were no warning lights on the dashboard prior to the incident
VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2024-07-28
- VIN: 1V2AE2CA2RC
- Components: VEHICLE SPEED CONTROL,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
ELECTRICAL SYSTEM,AIR BAGS PROBLEM
- Date Of Incident: 2024-06-20
- VIN: 1V2AE2CA9RC
- Components: ELECTRICAL SYSTEM,AIR BAGS
- Summary: The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2024-01-15
- VIN: 1V2AE2CA1RC
- Components: FORWARD COLLISION AVOIDANCE
- Summary: forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2024-06-13
- VIN: 1V2AE2CA2RC
- Components: VISIBILITY/WIPER
- Summary: My backup camera has flickered from a black screen to visible and the backup guidelines will also occasionally flicker. My vehicle is not listed under the 2024 VW Atlas Cross Sport affected by this backup camera issue.
VISIBILITY PROBLEM
- Date Of Incident: 2023-09-30
- VIN: 1V2WE2CA8RC
- Components: VISIBILITY
- Summary: The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the windshield cracked. The contact was unaware if there was an impact to cause the failure. The dealer was made aware of the issue and referred the contact to Safelite Auto Glass. The vehicle was diagnosed by Safelite Auto Glass and the contact was informed that the windshield could not be repaired, but instead needed to be replaced. The contact stated the replacement windshield would come from the manufacturer and the dealer had no windshield available to replace the cracked windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the parts to replace the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-01-26
- VIN: 1V2FE2CA0RC
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: The VW Infotainment System is the main vehicle communication system. It includes the Navigation system, Vehicle Settings, Radio, and allows "hands-free" driving with cell phone connectivity via Bluetooth. Once the Radio module within the Infotainment system is turned ON.....it cannot be turned OFF. It does have Mute and Pause, however, any thing else that uses the audio immediately kicks the radio ON at various levels. For example, in heavy traffic where CONCENTRATION and DISTRACTION-FREE attention is needed, a text message to your phone or a Voice command from navigation will kick ON the Radio....non stop. When this happens, you must change out the Nav screen over to the Radio screen and pause or mute the radio to hear the voice commands and re-do the last instruction....while driving. I have had the VW Service Center at the dealership look at it several times...they cannot fix it. No one is able to turn the radio off. Only the ENTIRE Infotainment system (no hands-free The VW Customer Care says "you can turn the entire Infotainment system off" altogether and have NO functions/features available.
ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE PROBLEM
- Date Of Incident: 2023-09-26
- VIN: 1V2HE2CA0RC
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL,ENGINE
- Summary: The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2024-03-06
- VIN: 1V2AE2CA3RC
- Components: VISIBILITY/WIPER
- Summary: On March 6, 2024 I received a crack in my windshield while driving that spans nearly the entire width across the windshield at driver's eye level. Volkswagen has informed me that there are zero replacement windshields for this vehicle available in the entire country. I have attempted to work with Volkswagen directly, the originating dealership directly and 3rd party safety glass retailers. There is no anticipated date that the manufacturer is going to make this windshield part available and the vehicle is unsafe to drive. This vehicle is brand new and it is unacceptable that the manufacturer is not required to manufacture and make available important safety components to service these vehicles while still selling the exact same vehicles as new.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2024-03-19
- VIN: 1V2JE2CA4RC
- Components: UNKNOWN OR OTHER
- Summary: Windsheld cracks instantly, every time a small pebble hits it. Saw that the older models that this problem also. I have owned atleast 8 cars and this is only vehicle that's Windsheld cracks everything a small pebble hits it on highway. Hundred of others on social media are reporting the same problem!
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-12-08
- VIN: 1V2KE2CA9RC
- Components: UNKNOWN OR OTHER
- Summary: I was driving down the road and heard a weird noise as if something exploded…I look up and my sunroof had a big whole in it…I looked around to see if any trucks where by me and all the traffic was way behind or further up…. Nthn was near me to have cracked sunroof. I only had truck about 20 days or so… I believe it’s a defect and the dealer wants me to file it on my insurance..
FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-12-05
- VIN: 1V2AE2CAXRC
- Components: FORWARD COLLISION AVOIDANCE
- Summary: On Two separate occasions one with me driving and the other my wife driving on interstate 84 adaptive cruise control engaged each time in a construction zone posted 70mph. The vehicle abruptly slowed down to 30mph with no warning, also there NOT any 30 mph signs. Thankfully it was not a busy part of the day, the outcome could have been disastrous. On the first occasion she was my passenger, the second I was her passenger. The vehicle is a 2024 Volkswagen Atlas Cross Sport SEL with under 1000 miles on it.
ENGINE PROBLEM
- Date Of Incident: 2023-09-06
- VIN: 1V2JE2CA7RC
- Components: ENGINE
- Summary: The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 23V593000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2023-09-09
- VIN: 1V2WE2CA1RC
- Components: ELECTRICAL SYSTEM
- Summary: Bought this vehicle on9/9/23 with 20 miles on it. 45 minutes later while driving home from the dealership the vehicle lost power and slowed to a stop in the road. We barely made it off the bridge and were nearly rear ended as it was dark. The dealership diagnosed a bad ECM. The manufacturer also inspected. The vehicle jerked consistently and grew worse before it lost power. Multiple warnings flashed and the check engine remained on. Neither the manufacturer nor the dealer has rectified and says it is under review.
STRUCTURE PROBLEM
- Date Of Incident: 2023-08-22
- VIN: 1V2AE2CAXRC
- Components: STRUCTURE
- Summary: Purchased car 8/22/2023 when driving from dealership to home alert came on for daytime driving light error and drivers side door was letting water intrude into the car from the bottom of the door. 8/23/2023 took it to nearest dealer and made first appointment available for repairs. Neither repair could be made by the dealership (invoice 491449) although they tried several times to adjust the door. Called VW warranty case #05862036. I was told to take new car to body repair shop (nearest shops suggested 350-540 miles round trip). When contacting suggested GMC body repair shops neither could verify contact from VW nor safety of door without visually inspecting on site. The car currently has 364 miles and has not been driven for the last 12 days because VW will not accept liability for driving with the door misaligned. Also there is no replacement available for the daytime running light nor any projected date for parts.
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-08-28
- VIN: 1V2JE2CA1RC
- Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: THREE TIME WHILE IN REVERSE THE CAR SUDDENLY STOPS AND MAKES LOUD NOISE. I AM VERY CONCERNED BECAUSE THIS CAR WAS RECENTLY PURCHASED AND I AM AFRAID TO DRIVE ON THE HIGHWAY. I AM CONTACTING THE DEALERSHIP TODAY ABOUT THIS ISSUE TODAY
2024 Volkswagen Atlas cross sport recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2024 Volkswagen Atlas cross sport.
- Manufacturer: Volkswagen Group of America, Inc.
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
- Consequence: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.
- Remedy: Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.
- Manufacturer: Volkswagen Group of America, Inc.
- Components: BACK OVER PREVENTION:SOFTWARE
- Summary: Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
- Remedy: Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
- Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
- Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024, October 18, 2024, and December 31, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
- Manufacturer: Volkswagen Group of America, Inc.
- Components: ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas PA2 and Atlas Cross Sport PA vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
- Consequence: A damaged engine can result in engine failure and a stall, increasing the risk of a crash. In addition, engine failure may cause an oil leak which can increase the risk of a fire.
- Remedy: Dealers will inspect and, if necessary, replace the engine, free of charge. Owner notification letters were mailed September 28, 2023. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 13i6.
Negative 2024 Volkswagen Atlas cross sport car reviews
Positive 2024 Volkswagen Atlas cross sport car reviews
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Completely satisfied! I love the stylish interior. The 4 CYL Turbo is very responsive.
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I'm really happy with my Cross Sport. As a single man, I wanted something larger for the long interstate driving I've been doing without going with a family-friendly 3-row vehicle that was designed to shuttle soccer teams. The Cross Sport gives me just the right amount of space and comfort.
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The Atlas Cross Sport has an AUDI platform. It drives like a dream!
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Superb!
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It sounds like you had a great experience with this car! It has lots of room and drives like a car, which is great. It seems like the touch screen could be a little easier to navigate and the stereo knobs are rather small, but overall, you would recommend this vehicle. Thank you for sharing your thoughts!
Other years of Volkswagen Atlas cross sport
Are you having problems with your 2024 Volkswagen Atlas cross sport?
Nickolas Feil 2024-11-11
That car has been in the garage many times. Four times for a board in the door that they did not find at first, and then a piston that took two days in the garage. When I was on my way to Florida, I did not receive any reimbursement for expensive hotels/meals. The car runs nicely above 30 miles speed, but below that, shifting is weird. I will never buy a VW again. The service was terrible, but riding it is okay, not great.
Monserrate Kessler 2024-11-01
I'll skip the 'admiration' part of the vehicle description. We purchased our vehicle brand new from a dealership in Canada and it ran smoothly for the first 5,000 km. However, we've had a few issues since then. The media system has been malfunctioning, the plastic part over the driver's head rattles, the brakes are defective, the outside sensors are malfunctioning, and the outside mirror squeaks. Every time we bring these issues to the dealer's attention, they request that we 'replicate' the issue according to VW requirements, which has resulted in us spending hours in the dealership waiting room. Hopefully, they will improve their service in the future.
Michael Hyatt 2024-10-01
The 2024 Atlas Cross Sport has unfortunately experienced several issues, including two replaced driving lights, a malfunctioning navigation system, and water intrusion through the driver's side door during rain. Despite eight warranty repairs, the car still lacks functional daytime driving lights and a working navigation system. Based on my experience, I would not recommend the 2024 Atlas Cross Sport.
Chase O'Kon 2024-07-02
My wife and I decided to downsize to one vehicle to save money and reduce unnecessary driving. After considering several SUVs that would fit our lifestyle, we chose the VW Atlas Cross Sport. It's a beautiful and sturdy vehicle with a lovely interior that features V-Tex instead of leather, which I appreciate. While the infotainment system takes some time to learn, it's not overly complicated. However, we have experienced some issues with the car in the short time we've owned it. The passenger side rear window has trouble closing and there have been rattles in the exhaust shield and passenger's rear door. Additionally, the car has had trouble starting and restarting after the auto shut off engaged. While I've owned many cars over the years, this level of trouble is reminiscent of my 1997 VW Golf. In contrast, I've owned 7 Subarus since 2012 and they have all been reliable and trouble-free. It's unfortunate that I gave up such a dependable brand for this experience. I'm considering parting ways with the VW before it reaches 1000 miles and I doubt I'll purchase this brand again. It's a shame, but I value reliability and dependability in my vehicles.
Vito Johns 2024-05-26
I recently purchased a 2024 VW Cross Sport on 22nd August 2023. Unfortunately, I encountered an error code on the first day while driving home from the dealership. Additionally, I noticed that the daytime running lights were not functioning properly and the driver's door was misaligned. Despite being out of service for 16 out of 19 days, the dealership has not been able to resolve the issue yet. The VW warranty requires me to take the car to a body shop for repairs, but unfortunately, the suggested body shops are over 400 miles away round trip with no compensation or loaner car while the body shops attempt to fix a new car. I have only driven the car for 364 miles. I would advise others to be cautious before purchasing a VW.