Volkswagen Atlas cross sport problems
The Volkswagen Atlas is a mid-size crossover SUV manufactured by the German automaker Volkswagen since 2017. Developed mainly for the North American and Chinese market, the vehicle is based on the Volkswagen Group MQB platform. Outside the US, Canadian, and Chilean markets, the vehicle is marketed as the Volkswagen Teramont. It is positioned above the long-wheelbase Tiguan and below the smaller but more upmarket Touareg.
Overview
Marketed as the Atlas in North America, Chile, and Israel, the vehicle is known as the Teramont elsewhere, including the rest of the Middle East Africa, as well as in Mexico, Russia, Colombia and China, where production in Ningbo began in 2017. For markets outside China, the Atlas/Teramont is produced in the Chattanooga plant in Chattanooga, Tennessee, United States.
The vehicle features a transverse mounted four-cylinder or Volkswagen's VR6 engine. Up to the introduction of the China-only Viloran, the Atlas was the largest vehicle produced on the Volkswagen Group MQB platform.
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Volkswagen Atlas cross sport model years
Common Volkswagen Atlas cross sport problems
The 2024 Volkswagen Atlas Cross Sport is a two-row SUV with a focus on providing space, road presence, and a familiar badge at a competitive price. It has been designed with the unique requirements of North American families in mind, offering plenty of scale at an affordable price. The 2024 Atlas Cross Sport is available from $36,715, which is lower than the average price for a new, non-luxury vehicle in the U.S.
However, the Atlas Cross Sport has been criticized for not being engaging enough from behind the wheel or distinctive enough in its features to eclipse its competitors, such as the Kia Telluride, Hyundai Palisade, Honda Pilot, and Mazda CX-90. The new Atlas is good, but it may not be memorable until Volkswagen's fully electric options are available.
One of the most common problems with the Volkswagen Atlas Cross Sport is its reliability. Consumer Reports predicts that the 2024 Atlas Cross Sport will be less reliable than other new cars based on limited data from the Atlas Cross Sport and the Volkswagen brand scores. The reliability data is obtained from a questionnaire sent to subscribers, asking them to note any problems with their cars that occurred in the past 12 months. A typical model has about 200 to 400 samples for each model year.
Another issue with the 2024 Volkswagen Atlas Cross Sport is a recall campaign for some of its SUVs due to a potentially catastrophic engine problem. Contaminants on engine rod bearings could damage the oiling circuit, leading to wear and damage inside the engine and eventually a catastrophic failure. The recall impacts 1,323 Atlas SUVs and 695 Atlas Cross Sports built between June 16 and July 25 of this year. Volkswagen expects only about 2% of those 2,018 vehicles will have a problem. However, considering the engines can completely fail, resulting in less of oil containment and even a fire, this is a issue worth addressing quickly.
In summary, the 2024 Volkswagen Atlas Cross Sport has been criticized for not being engaging enough from behind the wheel or distinctive enough in its features to eclipse its competitors. The new Atlas is good, but it may not be memorable until Volkswagen's fully electric options are available. Additionally, the Atlas Cross Sport has been predicted to be less reliable than other new cars based on limited data from the Atlas Cross Sport and the Volkswagen brand scores. Lastly, there is a recall campaign for some of its SUVs due to a potentially catastrophic engine problem.
What is the problem with the VW Atlas Cross Sport?
Volkswagen's 2024 Atlas and Atlas Cross Sport Recalled Due to Potential Engine Issues. Who: Volkswagen Group of America, Inc. Why: The Volkswagen vehicles are recalled due to potentially damaged connecting rods that may lead to an oil leak, resulting in a vehicle fire. When: The recall was issued on August 25, 2023.
Does the VW Atlas have engine problems?
ENGINE & FUEL SYSTEM
Many Atlas owners have also complained about the check engine light illuminating randomly. Other common problems include engine stalling caused by a fuel system leak which increases the chance of fire risk.
Is Atlas reliable or unreliable?
Volkswagen Atlases rank near the middle of the pack in terms of reliability. Overall reliability often stems from an affordable cost of ownership, high safety ratings, above-average fuel efficiency, below-average repair costs, and measured dependability.
Are Volkswagen Cross Sport reliable?
We expect the 2024 Atlas Cross Sport to be less reliable than other new cars. This prediction is based on limited data from the Atlas Cross Sport, plus the Volkswagen brand scores.
Percentage distribution of complaints by Volkswagen Atlas cross sport years
We have researched Volkswagen problems and analysed all the complaints filed against Volkswagen Atlas cross sport cars and compiled the top 5 most problematic Volkswagen Atlas cross sport model years:
- Volkswagen Atlas cross sport 2021
- Volkswagen Atlas cross sport 2020
- Volkswagen Atlas cross sport 2022
- Volkswagen Atlas cross sport 2024
- Volkswagen Atlas cross sport 2023
Below you can see the percentage distribution of known problems by Volkswagen Atlas cross sport model years.
Distribution of the number of complaints by Volkswagen Atlas cross sport years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Volkswagen Atlas cross sport car problems categorized by type of issue
After analysing all complaints related to Volkswagen Atlas cross sport , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Service brakes problems
- Air bags problems
- Forward collision avoidance problems
- Engine problems
The graph below shows statistics for all Volkswagen Atlas cross sport vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Atlas cross sport model years
A total of 12 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Atlas cross sport model years
There were a total of 3 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Atlas cross sport model years
There were a total of 9 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 266 complaints about various vehicle components related to the Volkswagen Atlas cross sport . Below are the 25 most recent complaints reported for Volkswagen Atlas cross sport vehicles.
Latest 25 complaints
Volkswagen Atlas cross sport 2021
- Date Of Incident: 2024-06-19
- Date Complaint: 2024-10-24
- VIN: 1V2GC2CA6MC
- Components: AIR BAGS
- Summary: The recall has been an ongoing issue; since I am from a smaller valley, Imperial Valley, my dealership has not been able to provide the parts for the repair, this is a major recall seeing as the passenger seat airbag may not deploy. I see no urgency to repair and no customer care. I personally have had to call the dealership asking for updates multiple times and no one is able to assist with the repair due to not having parts. I use my vehicle to rent on the TURO app and this has held up part of my income due to not being able to list the vehicle due to the safety concern. A prompt response or repair would greatly be appreciated from the dealer if they truly car about the safety of their customers.
Volkswagen Atlas cross sport 2024
- Date Of Incident: 2024-10-20
- Date Complaint: 2024-10-21
- Number Of Injuries: 1
- VIN: 1V2JE2CA1RC
- Components: PARKING BRAKE,POWER TRAIN
- Summary: The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated that after pressing the engine Start/Stop button to start the vehicle in the driveway, she exited the vehicle and sat in the front passenger's seat. After 4-5 minutes, the vehicle inadvertently rolled backward while the transmission was in park (P). No warning light was illuminated. The vehicle rolled over her daughter's left knee before stopping at the end of the driveway. Additionally, the "Error: Drive System. Please Service Vehicle" message was previously displayed while driving, and the parking brake was inoperable. The police arrived on the scene and filed a report. The contact's daughter received medical treatment at the hospital for knee pain and tire scratches on her right knee and feet. The dealer was made aware of the failure and scheduled an upcoming appointment for diagnosis. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 21,350.
Volkswagen Atlas cross sport 2024
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-16
- VIN: 1V2KE2CA7RC
- Components: ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
- Summary: When pushing the gas car will not accelerate then they’ll be like a big “clunk” like it’s not into gear and then the car will slow slowly accelerate then it’ll shoot off. Also my screen goes crazy like something electrical is happening .
Volkswagen Atlas cross sport 2022
- Date Of Incident: 2024-10-08
- Date Complaint: 2024-10-08
- VIN: 1V2DC2CA6NC
- Components: ENGINE
- Summary: The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the crankcase ventilation valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 51,346.
Volkswagen Atlas cross sport 2024
- Date Of Incident: 2024-10-05
- Date Complaint: 2024-10-07
- VIN: 1V2AE2CAXRC
- Components: POWER TRAIN,UNKNOWN OR OTHER
- Summary: To the best of my knowledge, the transmission failed to function appropriately causing danger. After pulling onto a major highway, the car stopped in front of oncoming traffic and the rpm’s shot up. After letting off the gas and pressing again, the car then shifted and was able to drive. This happened after several instances of delayed shifting noted but this is the first time it has stalled out while driving. Stalling on a major highway puts me and others at risk of crashing if I am unable to move my vehicle suddenly. No warning lamps were present then or now. According to my owners manual, I am to alert the NHTSA and Volkswagen. My next step is to reach out to Volkswagen.
Volkswagen Atlas cross sport 2020
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-05
- VIN: 1V2ME2CA1LC
- Components: ENGINE
- Summary: At a stop or slow speed the vehicle stalls. Acted like the start stop feature was engaging. Stalling out crossing lanes of traffic you have to out it in park and restart. Start stop feature is disabled but dangerous to stall in traffic this way
Volkswagen Atlas cross sport 2024
- Date Of Incident: 2024-01-22
- Date Complaint: 2024-10-01
- VIN: 1V2HE2CA7RC
- Components: ELECTRICAL SYSTEM,EXTERIOR LIGHTING,SERVICE BRAKES
- Summary: Dear National Highway Traffic Safety Administration, I am writing to express my frustration with the ongoing issues with my Volkswagen Atlas Cross Sport. Despite repeated repair efforts, the situation has become unsustainable. As a one-car household, visiting the dealership multiple times a month is both financially and personally stressful. While the service department has been excellent in trying to address the problems, the recurring issues are straining my relationship with the dealership. I need a reliable vehicle, especially given the $19,000 down payment we cannot afford to lose. We chose the SE model for ethical reasons (no leather), but it has been problematic, and we are now open to other solutions. Here is a list of issues we’ve encountered over the last 10 months: Atlas Number 1 (2 months): Loose exhaust shield Auto Start/Stop feature not functioning Start button unresponsive Rear windows would not close Infotainment system freezing Dashboard speaker grill falling off Rattle in rear door Atlas Number 2 (7 months): Front bumper damaged; required body shop repair Driver's window scratched and replaced Front parking sensors failed Windows malfunction and don’t auto close Infotainment system freezing; display going black Console cover broke twice Headlights repeatedly replaced, failing calibration Backup camera feed going black; needed replacement Headlight control module needed replacement Rattle in front door Dashboard speaker grill falling off Persistent front-end shake at highway speeds (tires rebalanced twice) Steering-responsive headlights fail to return to center, requiring a vehicle restart Recent repairs haven’t resolved these issues. The headlights still fail to center, the infotainment system continues to go black, and the backup camera still malfunctions. A software update is expected in January, but I need a solution in the meantime. Please help us resolve this situation—it's financially and practically unsustainable.
Volkswagen Atlas cross sport 2020
- Date Of Incident: 2024-09-01
- Date Complaint: 2024-09-24
- VIN: 1V2GC2CA1LC
- Components: AIR BAGS
- Summary: The contact owns a 2020 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.
Volkswagen Atlas cross sport 2021
- Date Of Incident: 2024-06-29
- Date Complaint: 2024-09-24
- VIN: 1V2JE2CA5MC
- Components: AIR BAGS,TIRES
- Summary: The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that the TPMS warning light illuminated and turned on and off. The contact inflated the tires. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Volkswagen Atlas cross sport 2020
- Date Of Incident: 2024-08-23
- Date Complaint: 2024-09-21
- VIN: 1V26E2CA2LC
- Components: AIR BAGS
- Summary: Airbag front passenger side has defect will not deploy. The dashboard light alert is on, as per dealership review stated airbag defect will not deploy and needs to be replaced. Car has never used airbag. Other same vehicles have been recalled but this batch of atlas cross sport suvs were not included.
Volkswagen Atlas cross sport 2023
- Date Of Incident: 2024-09-16
- Date Complaint: 2024-09-16
- VIN: 1V2FE2CA6PC
- Components: AIR BAGS
- Summary: The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Volkswagen Atlas cross sport 2022
- Date Of Incident: 2024-09-06
- Date Complaint: 2024-09-16
- VIN: 1V2KE2CA0NC
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: This vehicle is burning excessive engine oil. My vehicle required two quarts of oil before my oil change. This occurred at the 20,000-mile interval and again at 30,000 miles. This vehicle also had two coolant repairs before 30,000 miles. The car has not been in any accidents. The vehicle had no oil.
Volkswagen Atlas cross sport 2022
- Date Of Incident: 2024-06-01
- Date Complaint: 2024-09-12
- VIN: 1V2SE2CA5NC
- Components: AIR BAGS
- Summary: There is a recall on my airbags in my vehicle. Volkswagen dealership states they do not have the remedy to this issue currently and do not know when it will be available. They also would not offer a rental car for the safety risk. This is putting my life and any other passengers at a high safety risk!
Volkswagen Atlas cross sport 2021
- Date Of Incident: 2024-09-08
- Date Complaint: 2024-09-08
- VIN: 1V2FE2CA7MC
- Components: ENGINE
- Summary: -Engine and yes. -Safety put at risk due to car not on when the street light turn green and I'm not aware that the car had turned off. -No -Message appeared on the dashboard stating Engine will shut off automatically to conserve battery.
Volkswagen Atlas cross sport 2020
- Date Of Incident: 2024-08-20
- Date Complaint: 2024-09-06
- VIN: 1V21E2CAXLC
- Components: AIR BAGS
- Summary: Air bag light illuminated. VIN number not associated with current air bag recall even though it is exhibiting the very identical problem. Dealer will not acknowledge the recall since the VIN doesn’t show on the recall site.
Latest 5 recalls Volkswagen Atlas cross sport
The National Highway Traffic Safety Administration (NHTSA) has issued 41 recalls for different components of the Volkswagen Atlas cross sport.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Volkswagen Atlas cross sport 2024
- Report Received Date: 2024-09-27
- Manufacturer: Volkswagen Group of America, Inc.
- Components: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024 Atlas and 2024 Atlas Cross Sport vehicles. The brake master cylinder may have been assembled with an incorrect secondary piston spring retainer, which can block the brake fluid port.
- Consequence: An obstructed brake fluid port can cause a loss of brake function, increasing the risk of a crash.
- Remedy: Dealers will replace the brake master cylinder, free of charge. Owner notification letters were mailed November 21, 2024. Owners may contact Volkswagen Customer Relations at 1-800-893-5298. Volkswagen's number for this recall is 471F.
- Model: Volkswagen Atlas cross sport 2024
- Report Received Date: 2024-06-27
- Manufacturer: Volkswagen Group of America, Inc.
- Components: BACK OVER PREVENTION:SOFTWARE
- Summary: Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Consequence: A rearview camera with a delayed or deactivated image reduces the driver's view of what is behind the vehicle, increasing the risk of injury or crash.
- Remedy: Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
- Model: Volkswagen Atlas cross sport 2022
- Report Received Date: 2024-06-20
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
- Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
- Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024, October 18, 2024, and December 31, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
- Model: Volkswagen Atlas cross sport 2023
- Report Received Date: 2024-06-20
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
- Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
- Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024, October 18, 2024, and December 31, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
- Model: Volkswagen Atlas cross sport 2021
- Report Received Date: 2024-06-20
- Manufacturer: Volkswagen Group of America, Inc.
- Components: AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER
- Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2024 Atlas and 2020-2024 Atlas Cross Sport vehicles. The passenger occupant detection system (PODS) may experience a fault in the wiring and deactivate the front passenger air bag when the seat is occupied.
- Consequence: A deactivated passenger air bag increases the risk of injury during a crash.
- Remedy: Dealers will replace the PODS sensor mat and wiring harness, free of charge. Owner notification letters were mailed on September 30, 2024, October 18, 2024, and December 31, 2024. Owners may contact Volkswagen's customer service at 1-800-893-5298. Volkswagen's number for this recall is 69PZ.
Latest negative Volkswagen Atlas cross sport car reviews
Latest positive Volkswagen Atlas cross sport car reviews
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Vehicle year: 2021
I owned a 2021 Cross Sport SE Premium for 14 months before trading it in. While I loved the Cross Sport and miss it dearly, I believe my particular vehicle had some issues. However, I don't think this is necessarily the case for all Cross Sports. Despite the issues, I found the car to be comfortable and a joy to drive. In my opinion, it is also the most beautiful car on the road. Unfortunately, I did experience some problems with the car. The first issue was a strut rattle, which the dealership initially couldn't find. After a second visit, they replaced a part of the strut, which fixed the rattle. The second issue was with the crash avoidance system. The first time it engaged, it almost caused an accident with a motorcycle cop behind me, even though I was far enough back to avoid a collision. I turned the system off to prevent this from happening again, but it still engaged twice in one week, causing the brakes to make a grinding noise. Before I could take it to the shop, the car turned itself off at a red light with an error message saying the door was open. It took several attempts to get the car started again. The service department initially refused to believe that the anti-collision system could have caused the damage to the rotors, but I was able to prove otherwise with a recent inspection. The electrical issue turned out to be a sensor, and I had to take it back to the shop a few months later for the same door sensor issue. Despite these problems, I still have fond memories of my time with the Cross Sport.Along with the door sensor replacement, they also had to replace the wiring harness in the door, which they now believe was the root cause of the sensor failure. Four times was enough for me to realize it was time to move on. Although I would have liked to get another Cross Sport, they didn't have any available with the same or better features as mine. Additionally, the gas mileage was not great, but that's to be expected with a V6 engine.
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Vehicle year: 2020
I had no idea that VW had released the Cross Sport. A couple of years ago, we test drove the full-size Atlas and enjoyed it, but it felt a bit too large for our needs. Recently, when we were in the market for a new car, I contacted our VW salesperson, who assured me that I would love the new Cross Sport. Initially, I was considering the Tiguan or Honda CRV, but after test driving those, and then the new Cross Sport, the decision was easy. I am in love with the features of the SE Tech model, and I opted for the 20” tires with the panoramic sunroof, which was totally worth it! The IQ headlights are fantastic for driving, and the wireless Apple CarPlay is a great addition. I went for the black and gray interior, and the VW paint is truly unique. This vehicle offers plenty of space and luxury, and it looks fantastic!
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Vehicle year: 2020
Congratulations on your new 2020 SEL Premium R Line! It's great to hear that you're enjoying your new SUV and that it's exceeding your expectations. It's always exciting to try something new, especially when it turns out to be such a positive experience. The gas mileage of 21.7 MPH is impressive, and it's great that it takes regular gas. The interior room sounds spacious and the features of the SEL Premium R Line are impressive. The 480 watt Fender audio system sounds like a great addition, and the adjustable seating is a nice touch. The storage space is also impressive, especially with the rear seats folded. The 5 foot sunroof is a wonderful feature, too. It's clear that the exterior styling is a standout feature of the Cross Sport, and it's great to hear that you've received so many positive comments on it. It's always nice to have a vehicle that brings you joy. Thank you for sharing your positive experience with us!
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Vehicle year: 2021
I purchased this vehicle in November 2020 and I'm thrilled with my decision. The 2.0T AWD engine drives very smoothly and has enough power for driving around town. It's a great SUV for big and tall people or anyone who prefers a spacious cabin.
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Vehicle year: 2022
The Atlas Cross Sport has an AUDI platform. It drives like a dream!
Are you having problems with your Volkswagen Atlas cross sport?
Fausto Towne 2025-11-21
Vehicle year: 2022
The car's performance is commendable, however, the frequency of issues experienced within a short period of time is concerning. Based on this experience, I cannot recommend this car for purchase or use.
Owen Kohler 2025-11-19
Vehicle year: 2022
As a long-time Honda enthusiast, I was in the market for an SUV and initially considered the Passport. However, I wasn't quite sold on its appearance. That's when I came across the Cross Sport and fell in love with its sleek and stylish design. A friend who owned a Passat warned me about the potential high cost of repairs due to German over-engineering, which was a concern since I had previously owned a BMW that cost me a fortune in repairs. Despite my reservations, I decided to lease the Cross Sport for 33 months to ensure any issues would be covered by VW. Unfortunately, I experienced some minor issues right from the start, such as the foot sensor on the rear hatch not working correctly and the airbag sensor needing to be fixed twice. Although there is now an official recall, the parts are not yet available from VW. Additionally, the infotainment system has some function buttons that work intermittently, and the dash/interior lighting also has some issues. These electronic problems are difficult to diagnose and fix, which is inconvenient since I have to repeatedly take the car to the dealer (40 miles round trip) without any resolution. Unlike Honda, VW does not offer rentals while your car is in the shop, which makes it challenging to leave the car for a thorough inspection since I need it to get to work. Despite the car's gorgeous appearance, roominess, and plush interior, the overall experience has been frustrating. The V6 engine has poor gas mileage, but I anticipated that. I cannot wait until my lease ends so I can find another car. Unfortunately, I cannot recommend VW due to poor dealer service, non-existent manufacturer support, and spotty quality.
Connor Crona 2025-11-12
Vehicle year: 2023
As a long-time Honda enthusiast, I was in the market for an SUV and initially considered the Passport. However, I wasn't quite sold on its appearance. That's when I came across the Cross Sport and fell in love with its sleek and stylish design. A friend who owned a Passat warned me about the potential high cost of repairs due to German over-engineering, which was a concern for me since I had previously owned a BMW that required expensive repairs. Despite my reservations, I decided to lease the Cross Sport for 33 months to ensure any issues would be covered by VW. Unfortunately, I experienced some minor issues right from the start, such as the foot sensor on the rear hatch not working correctly and the airbag sensor needing to be fixed twice. Although there is now an official recall, the parts are not yet available from VW. Additionally, the infotainment system has some intermittent issues with the function buttons and dash/interior lighting. While these issues are inconvenient, they are difficult to diagnose and fix. I have had to take the car to the dealer multiple times, which is a hassle since it's a 40-mile round trip and they do not offer rentals. Despite these issues, the car itself is spacious, stylish, and luxurious inside. However, the overall experience has been frustrating, and I cannot recommend this car. The dealer service has been poor, and the manufacturer's support has been non-existent. I would seriously consider other options before choosing a VW.
Bart Pfeffer 2025-11-11
Vehicle year: 2024
Consider looking elsewhere for a more reliable vehicle at this price point. This car has required a new steering rack, new sway bar links, new AC Schrader valves, 3 air bag modules, and a new transmission after two separate leaks, all in under 10,000 miles. It is worth noting that other owners have reported similar issues.
Kole Kohler 2025-11-07
Vehicle year: 2022
This vehicle has proven to be extremely unreliable, with numerous recalls and persistent electrical issues. Unfortunately, the customer service provided by VW service centers and VW reps has been subpar. I strongly advise against purchasing this vehicle, despite its attractive appearance.