2020 Infiniti Qx60 problems
The Infiniti QX60, called the Infiniti JX until the 2014 model year, is a mid-size luxury crossover SUV with three-row seating produced by Infiniti, the luxury vehicle division of Japanese automaker Nissan. It is underpinned by an elongated Nissan Murano platform also used by the Nissan Pathfinder.
In keeping with Infiniti's naming scheme for 2014, in which cars begin with Q and SUVs begin with QX, the JX was renamed to QX60. While the number previously denoted engine displacement (for example, 35=3.5L engine), the new number, 60, is largely to do with its place in the product lineup, with larger numbers usually corresponding to more expensive vehicles.
First generation (L50; 2013)
The Infiniti JX35 was announced in April 2012 in the United States as a 2013 model. A concept version had been debuted at the 2011 Pebble Beach Concours d'Elegance event, while the production model was unveiled at the 2011 Los Angeles Auto Show. For 2014, the car was renamed the QX60.
The QX60 was the first three-row crossover to be released by Infiniti. Design work was done through 2009, by Naoyuki Ohkoshi under Shiro Nakamura. In 2012 Nissan announced that the Pathfinder would also have the same platform as the QX60 for the 2013 model year.
The QX60 had previously been under consideration for the Australian market, but the numbers for right-hand-drive re-engineering and local homologation failed to add up and get approved by Australian authorities unlike its Nissan Pathfinder sibling. This results that the QX60 would not be available in RHD markets as it would only be available exclusively in LHD markets.
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Common 2020 Infiniti Qx60 problems
The Infiniti QX60 2020 is a luxury three-row SUV that has received some complaints from owners, despite being one of the better years for the model. Some of the common problems with the Infiniti QX60 2020 include:
- Cracking Sunroof: Some drivers have reported a cracking sunroof as they drive down the highway. This issue can be a cause for concern, as it may lead to further damage or potential safety hazards.
- Backup Camera Blind Spot: There is a blind spot in the backup camera that can cause harm if ignored. This issue can be particularly problematic in tight spaces or when parking, as it may lead to accidents or damage to the vehicle.
- Random Acceleration: Some drivers have reported a computer malfunction that randomly causes the car to speed up without warning. This issue can be dangerous, especially if it occurs unexpectedly while driving.
- Steering Knuckle or Rear Axle Deformation: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control or possible wheel separation. This issue can be a serious safety concern, as it may lead to accidents or loss of control of the vehicle.
- Transmission Problems: Although the 2020 Infiniti QX60 has fewer transmission problems compared to earlier models, it is still a concern for some owners.
It is important to note that while these issues have been reported by some owners, the Infiniti QX60 2020 has a reliability rating of 3.5/5.0, which puts it close to the top when compared to other luxury full-size SUVs.
What issues does the QX60 have?
Some common QX60 transmission problems that drivers have experienced include: jerking, shuddering, hesitation, overheating, and complete transmission failure. Much has been said about Nissan's CVT. Multiple Nissan and Infiniti drivers have filed formal complaints about transmission problems in their vehicles.
Is the INFINITI QX60 reliable?
The QX60 was awarded by J.D. Power for dependability in the midsize premium SUV segment. INFINITI is ranked 16th among 32 car brands by RepairPal, with an average annual maintenance cost of $638, typical for luxury vehicles. INFINITIs show moderate fuel efficiency.
Does QX60 have transmission problems?
Transmission issues make up roughly 8% of all Infiniti owner complaints . The majority of the issues have been reported by QX60 owners.
Are INFINITIs QX60 expensive to maintain?
An INFINITI QX60 will cost about $10,805 for maintenance and repairs during its first 10 years of service. This beats the industry average for luxury SUV models by $4,909. There is also a 32.16% chance that a QX60 will require a major repair during that time.
2020 Infiniti Qx60 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Infiniti Qx60 problems, we found that the most common problems with these 2023 model year vehicles are:
- Unknown or other problems
- Electrical system problems
- Forward collision avoidance problems
- Engine problems
- Service brakes problems
The graph below shows statistics for all 2020 Infiniti Qx60 vehicle components and the number of complaints received.
2020 Infiniti Qx60 complaints
The NHTSA has received 12 complaints about various vehicle components related to the 2020 Infiniti Qx60.
ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2024-07-13
- VIN: 5N1DL0MM7LC
- Components: ELECTRICAL SYSTEM,STRUCTURE
- Summary: The left rear side window rolled down and won’t roll back up and made clicking sound causing both safety issue driving my kids in a stormy day. I tried to open the door and it opens only 10 percent . I had to go from the other door to get my kid out the car. I owned the car 4 years now and I’m the only owner . I took it to the dealer and they opened the door replaced the window regulator and motor. This a faulty make from manufacture that I End up paying for about $1200 . They refused to cover for it because warranty expired in January 2024 but I only have 51000 miles on it. I had similar car window not rolling back on driver side 2 years ago and they said it was a recall.
ELECTRICAL SYSTEM,ENGINE,LANE DEPARTURE PROBLEM
- Date Of Incident: 2024-01-30
- VIN: 5N1DL0MM4LC
- Components: ELECTRICAL SYSTEM,ENGINE,LANE DEPARTURE
- Summary: I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is currently being inspected by the dealer but I have heard back. I do know however, The towing company had tried to turn it back on and it was unsuccessful in both attempts. They had to forcefully tow the car which left tire marks.
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2024-01-16
- VIN: 5N1DL0MM3LC
- Components: ELECTRICAL SYSTEM
- Summary: There is an electrical burning smell when the heat is turned on.
AIR BAGS,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-11-16
- Number Of Injuries: 3
- Crash: 1
- VIN: 5N1DL0MN0LC
- Components: AIR BAGS,FORWARD COLLISION AVOIDANCE
- Summary: I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is inconceivable since my front end collided with the car in front of me AND the car behind me hit my car's rear end. I have a badly bruised sternum and am in a great deal of pain. It hurts all of the time, and is excruciating when I move. The safety systems FAILED. I'm very fortunate that I wasn't more badly injured. My SUV was towed to Larry Campbell's Towing Storage yard, which is located at 7327 Old Statesville Rd. in Charlotte, NC. 28269. ( All 3 cars involved in the accident were towed). The NC Highway Patrol responded to the accident and a report was written. The local report number is 231116167HA.
ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2022-08-16
- VIN: 5N1DL0MM5LC
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happened again in early July and again last week. Today, when I was driving the car sounded as if it was going to stall/jerking. No warning lights came on in any of these scenarios. Todays incident is very concerning since this happened while I was driving between 40-50mph. Since May I have brought this car to two different dealers 3x and they can’t find anything wrong. Safety issues when idling and now when driving. It’s not a consistent issue and is unpredictable, which makes it even more concerning. I called a dealer today and was told not to bring it in since no warning lights came on and they already checked the car about two weeks ago. Was advised to drive the car in sport mode for a week to see if this makes a difference. I do a lot of driving and I’m afraid to be on major highways and driving late at night. I now have to make sure that I drive in a lane that has a shoulder in case I need to pull over.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-02-01
- VIN: 5N1DL0MM6LC
- Components: UNKNOWN OR OTHER
- Summary: While driving at a speed of 70mph, on a highway at 4:15 PM temperature approx 55 F an extemely loud sound from my roof happened. I was not under any trees or near any 18 wheelers. No debris seen around my car when it happened. I pulled over when safe and looked at my roof. The sunroof had exploded! nothing else wrong with the car! This could hav caused a terrible accident had I not over-reacted. There was no warning for this explosion. I called the dealership and was told to bring it to a collision center for repair. Now waiting on the parts.
UNKNOWN OR OTHER,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-09-10
- Number Of Injuries: 1
- Crash: 1
- VIN: 5N1DL0MM2LC
- Components: UNKNOWN OR OTHER,BACK OVER PREVENTION
- Summary: I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my car and was able to stop it and push it harder into park. It was in park but for some reason it didn’t actually go into park electrically. It also wasn’t on a grade. My friend tried to stop the car but it was going too fast by the time he got to it. He did bush burn his knees and hit his back on the street when he fell. We have looked into reports and there have been issues with this model. I believe you should look into this farther. Someone could get hurt seriously if they haven’t already! I think there should be a recall to have the issue repaired so it doesn’t happen in the future. Thank you, [XXX] I have estimates but not able to download. Total was $10,000.00 INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2022-08-01
- VIN: 5N1DL0MN0LC
- Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: While driving, the vehicle will sometimes think there’s an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn’t duplicate it so I was informed that there is no problem. HOWEVER, just because they don’t know how to duplicate it, that doesn’t mean the problem doesn’t exist. I am concerned about my safety so this needs to be addressed ASAP. Also, for the date of incident, I will use the most recent date.
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2022-04-02
- VIN: 5n1dl0mm7lc
- Components: VEHICLE SPEED CONTROL
- Summary: The contact owns a 2020 Infiniti QX60. The contact stated that while driving at 45 MPH, the accelerator pedal was stuck and he had to depress the accelerator pedal to the floorboard for the pedal to release. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2021-04-03
- VIN: 5N1DL0MN1LC
- Components: VISIBILITY/WIPER
- Summary: SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO COME MONDAY TO SEE IF THEY CAN DETERMINE THE SUNROOF EXPLODED BY ITSELF. THEY HELPED US COVER THE SUNROOF WITH HARDBOARD AND TAPES. WE DROVE TO THE RETAIL STORE--HGREG INFINITI MONROVIA ON MONDAY. THEIR TECHNICIST TOLD US THERE'S NO WAY TO DETERMINE THE REASON OF EXPLOSION WITHOUT CHECKING THE REMAIN GLASS COVERED BY THE HARDBOARD AND CLAIMED THAT THEY NEVER HEARD ABOUT A CASE OF SUNROOF EXPLOSION , IF BROKEN MUST BE HIT BY OTHER STUFF, WHICH IS OBVIOUSLY LYING SINCE YOU CAN SEARCH OUT THOUSANDS OF SUNROOF EXPLODING CASES ONLINE IN ONE MINUTE. WE COULDN'T CONVINCE EACH OTHER, SO I LEFT. THE ONLY HELP I AM SEEKING FROM NHTSA IS TO OFFER A WAY TO DETERMINE THE CAUSING, FOR INSTANCE, AN AUTHENTICATE THIRD PARTY TO TEST THE REMAIN MATERIAL. ONLY WITH THE LEGALLY BINDING EVIDENCE, CAN I SUE THE UNETHICAL COMPANY.
UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2021-03-09
- VIN: 5N1DL0MN6LC
- Components: UNKNOWN OR OTHER,SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-10-15
- VIN: 5N1DL0MN0LC
- Components: UNKNOWN OR OTHER
- Summary: SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY 175 HEADING TOWARDS NACOGDOCHES TX. WE HEARD A LOUD POP ALMOST LIKE A TIRE BLOWING OUT, WE GET OUT THE RENTAL CAR TO CHECK ON THE TIRES AND FOUND NOTHING. WE GOT BACK IN AND STARTED DRIVING, WHEN WE HEARD A GUSH OF WIND. WE LOOKED UP AND NOTICED THE CAR HAD A SUNROOF SO WE MOVED THE COVER BACK AND GLASS STARTED TO FLY INTO THE CAR. NOTHING HIT THE GLASS IT JUST EXPLODED OUT OF NOWHERE.
2020 Infiniti Qx60 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 1 recalls for different components of the 2020 Infiniti Qx60.
- Manufacturer: Nissan North America, Inc.
- Components: SUSPENSION:REAR:AXLE:SPINDLE
- Summary: Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
- Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
- Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
Negative 2020 Infiniti Qx60 car reviews
Positive 2020 Infiniti Qx60 car reviews
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I'm so glad to hear that you purchased the 2020 Luxe with Essential package! It's definitely a great value. The interior and exterior are both beautiful, and the ride is comfortable and quiet. Plus, the cabin is spacious and there are plenty of safety features to give you peace of mind.
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I hope you're enjoying your new QX60! It sounds like you made a great choice. The car is spacious and feels secure, with plenty of room for your passengers and their devices. The technology is impressive, with many safety features and USB outlets. Overall, it seems like a luxurious SUV at a reasonable price. Thank you for sharing your positive experience!
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It sounds like you made a great choice with your SUV! Even after 13000 miles, it still feels new and you haven't had any problems. That's fantastic!
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Hello there! Welcome to Spacious Technology!
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I recently bought a QX60 AWD, and it now has 58,500 miles on it. I had the oil changed and tires balanced and rotated, and I have yet to experience any problems with it. It runs well and drives smoothly without any issues. I make sure to keep it clean and well-maintained. I would definitely buy another one.
Additional sources
More sources of information about 2020 Infiniti Qx60 problems:
Are the 2020 QX60s as unreliable as some people say? : r/infiniti
Mar 18, 2023 ... I've had my 2020 QX60 Luxe AWD for 26 months with zero issues. It was a dealer demo that I bought with 14K miles on the clock. I'm not ...
2020 INFINITI QX60 Problems | Kelley Blue Book
How reliable is the 2020 INFINITI QX60? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
QX60 Issues/Problems | Infiniti QX60 Forum
Having an issue with your Infiniti QX60? Discuss all issues and problems in this section. ... Infiniti QX60 Engine Failure ... 2020 QX60 Rear Seat Rattle when seat ...
2020 Infiniti QX60: White Color, Mileage, Issues & Engine | JustAnswer
Jan 8, 2023 ... As mentioned thick white smoke can be caused by several factors including a defective Head Gasket, cracked Cylinder Head, cracked Engine Block ...
Other years of Infiniti Qx60
Are you having problems with your 2020 Infiniti Qx60?
Isaac Heathcote 2024-07-05
This car is not performing as expected. It has a tendency to consume more fuel than anticipated and requires frequent oil changes. Additionally, the backseat is not as spacious as I would prefer. However, it is a highly advanced vehicle that showcases the latest technology. Despite the challenges, I am committed to paying off the car over the next five years.
Chester Ritchie 2024-06-13
We recently downsized from an Expedition, so we found the QX60 to be roomy enough for our needs. It drives well and holds the road even in stormy weather. Although visibility can be a problem due to headrests obscuring the rear view, getting in and out is okay with enough door clearance. However, we did hit our knees on the driver's side dash due to the design. The QX60 has third-row seats, but they are mainly suitable for kids rather than adults. What really sold us on this model is the roomy cabin and leg space in the front and second row, which is better than other SUVs in this class. Unfortunately, we experienced an issue with the automatic windows (front driver and passenger sides) while on the road, which required a costly repair and caused a delay in our trip. We didn't purchase the warranty and signed away our rights at the dealership, so it was our mistake. We'll see if we can adjust to the smaller space as we continue to travel, otherwise, we may consider finding something bigger. Despite this issue, we feel safe on the road with the Infinity QX60, and it rides just fine.
Ian Maggio 2024-04-29
I recently sold the truck I had on lease and upgraded to a 2020 QX60. My first impression when walking around the vehicle was okay, but inside the vehicle, I found it to be quite comfortable. However, I do have some concerns about the claim that it is a luxury vehicle. Let's start with the cons: Firstly, the navigation system is outdated and not up to par with modern systems. Secondly, there is no Apple or Android auto, which means you have to manually connect your phone via Bluetooth. Thirdly, the voice activation only looks up your phone book and doesn't allow you to make calls. Fourthly, the third-row seating is cramped and not suitable for adults. Lastly, the backup camera screen is too small. On the other hand, the leather seating, seat warmer, heated steering wheel, lane departure notification lighting, light in the vehicle, smooth driving, decent selections for driving, and comfortable seating make up for some of the cons. I also noticed some complaints about transmission issues, but I was told by mechanics that this was only a problem with older models. Overall, I would rate this vehicle a 3 out of 5, as it falls short of being a true luxury vehicle.Common sense tells us that when compared to its competitors, the technology involved in this SUV is not as advanced. Additionally, it lacks Android Auto and Apple Auto, and some phones may not connect to the vehicle at all. However, in my professional opinion, this is still a standard SUV.
Gennaro Predovic 2024-04-25
We are pleased with the good mileage of our large SUV, the LUXE model, which boasts impressive safety features. While we miss the auto park feature, we appreciate the ample storage space when the 3rd row seats are folded. However, we have found the seats to be uncomfortable and the interior instrument panels to be outdated, lacking a digital odometer and with a small and hard-to-read status screen between the tachometer and odometer. We did have some issues with the original tires wearing out quickly, but after replacing them with Michelins, we noticed a significant improvement in ride and handling. Although we have experienced some minor issues such as a popping tailgate seal and paint chips from car washes, we have found the car to handle beautifully and achieve the advertised mileage of 30mpg on the road.
Eladio Romaguera 2024-04-09
I experienced an issue with the driver side window not closing when the temperature dropped to -15c for the second time. I took it to the shop for repair. Additionally, the lower area heating is not as hot as other cars I have driven. The manufacturer has stated that this is the intended design.