2020 Infiniti Qx50 problems
The Infiniti QX50, previously the Infiniti EX or Nissan Skyline Crossover until 2013, is a compact luxury crossover SUV produced by Infiniti, the luxury vehicle division of Japanese automaker Nissan. The first-generation QX50 is a minor model update of the EX, while also changing the nameplate to QX50 in line with the marque's new Q and QX nomenclature, which took place for the 2013 (China) and 2015 (United States) model years. The second-generation QX50 entered production in November 2017 as a 2019 model.
First generation (J50; 2007)
Infiniti EX
Infiniti EX Concept (2007)
The concept car was unveiled during the 2007 New York Auto Show. It included a surround-view camera (marketed as Around View Monitor), lane departure system, V6 engine, 5-speed automatic transmission, all-wheel-drive, double-arch grille, large L-shaped headlights with adaptive front lighting system (AFS), integrated fog lights, LED taillights and an "arch" profile design.
EX35 (2007-2013)
The production model EX35 was revealed at the 2007 Pebble Beach Concours d'Elegance, followed by Jamsil Olympic Stadium in Seoul.
North American model of the EX35 went on sale in December 2007 as a 2008 model year vehicle. The EX35 was offered with a 297 hp (221 kW) 3.5 L V6 (VQ35HR) until it was rebadged in 2013 as EX37 with a 325 hp (242 kW) 3.7 L V6 (VQ37VHR). For the 2014 model year, Infiniti again rebadged all of its models renaming the EX37 as QX50.
South Korean model went on sale in 2008-01-24 as 2008 model year vehicle.
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Common 2020 Infiniti Qx50 problems
The 2020 Infiniti QX50 has been reported to have several common problems based on complaints from owners. One major issue is related to the electrical systems, particularly the controls on the central console.
Another issue reported by owners is related to the powertrain and transmission. The 2020 QX50 is equipped with a 2.0-liter turbocharged engine and a continuously variable transmission (CVT). While the engine is generally praised for its performance, the CVT has been criticized for causing inconsistent power delivery, especially in slow-rolling traffic. The accelerator can feel finicky and jumpy, making it difficult to maintain a smooth driving experience
. Additionally, real-world fuel efficiency numbers are lower than the EPA estimates, with many owners reporting an average of around 22 miles per gallon in mixed driving, as opposed to the promised 26 miles per gallon combined
The steering system has also been a source of complaints. The steering is described as feeling too light, especially around corners, and becoming overly responsive at higher speeds. This can make the vehicle feel flighty and unstable, detracting from the overall driving experience
Lastly, the 2020 Infiniti QX50 has been reported to have issues with the tires, cruise control, CVT transmission, variable compression ratio actuator, and CarPlay failure, all within the first 4 months of ownership. These issues, combined with the electrical and powertrain problems, can make the 2020 QX50 a frustrating and potentially unsafe vehicle for some owners.
What is the most common problem with Infiniti QX50?
Electrical system defects are common in the 2019 Infiniti QX50. Drivers of affected vehicles say that their dashboard screens and rear-view camera display often go blank. Additionally, some Infiniti consumers report rather odd electrical system symptoms.
Are there any recalls on 2020 Infiniti QX50?
Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible.
Is the Infiniti QX50 reliable?
J.D. Power & Associates gives the QX50 a predicted reliability score of 78 out of 100. That's average. They consider a score of 100-91 to be best, 90-81 great, 80-71 average, and 70 and below to be just fair. And Car Edge estimates it'll cost a little over $10,000 in maintenance and repairs over 10 years.
How many miles can an Infiniti QX50 last?
300,000 miles
The Infiniti QX50 can last up to 300,000 miles before requiring significant maintenance or driving carefully, making it one of the world's longest-lasting vehicles.
2020 Infiniti Qx50 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Infiniti Qx50 problems, we found that the most common problems with these 2023 model year vehicles are:
- Forward collision avoidance problems
- Electrical system problems
- Service brakes problems
- Vehicle speed control problems
- Lane departure problems
The graph below shows statistics for all 2020 Infiniti Qx50 vehicle components and the number of complaints received.
2020 Infiniti Qx50 complaints
The NHTSA has received 10 complaints about various vehicle components related to the 2020 Infiniti Qx50.
FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-03-01
- VIN: 3PCAJ5M16LF
- Components: FORWARD COLLISION AVOIDANCE
- Summary: See attached document for complaint.
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2024-03-18
- VIN: 3PCAJ5M10LF
- Components: VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: 1. COLLISION WARNING SENSOR ACTIVATED WHILE DRIVING IN THE #1 LANE( CLOSEST TO THE CEMENT HIGHWAY DIVIDERS) AND AGGRESIVELY BRAKED AND SLOWED WHILE DIVING AT 77 MPH. NOT SAFE!! 2. EVEN THOU I PURPOSELY TURN THE RADIO "OFF" WHEN EXITING MY CAR, UPON ENTERING MY CAR AFTER A SHORT DURATION OF TIME, THE RADIO TURNS "ON" WITHOUT ANY ASSISTANCE BY ME....VERY FRUSTRATING!! VEHICLE HAS BEEN INSPECTED BY THE LOCAL INFINITI DEALERSHIP....THEY'RE CLUELESS AND OF NO ASSISTANCE OR HELP.
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE PROBLEM
- Date Of Incident: 2023-11-20
- VIN: 3PCAJ5M36LF
- Components: FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
- Summary: Equipped with ProPILOT Assist and Intelligent Cruise Control inclusive of Lane Keep assist, traffic sign recognition, and Direct Adaptive Steering. Vehicle has just under 60,000 miles and still under warranty When in ProPILOT Assist/Intelligent Cruise Control, when hands leave the steering wheel, car failed to give a dash visual warning, sensory warning, or did not take control of the vehicle to bring it to a safe stop. This of course is a serious safety issue if the driver becomes incapacitated to the point of not being able to respond to the warnings. The car could obviously go through intersections without stopping or possibly get off course resulting in collision with other vehicles, structures or people. This first appeared on interstate highway travel on a trip to Florida in late November and bought in to Smith Infiniti of Hunstville, AL on [XXX] As of this date, [XXX], it has been in service department for nine (9) weeks with no correction of the failure. The dealer and Nissan technical representatives have attempted on numerous occasions and with numerous parts(some replaced 2 times) to fix. Infiniti Consumer Affairs Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-05-15
- VIN: 3PCAJ5M34LF
- Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: I was going 70 miles an hour on a highway with no cars around me. When the car suddenly breaks and beeped. It was very dangerous. I was in the center lane of a 3 Lane Highway with no one around.
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2022-01-25
- VIN: 3PCAJ5M13LF
- Components: ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
- Summary: Jan 25,2021 Highway 35 San Antonio Texas Display board lights turned off for a few seconds it made a click sound and the car turned off and turned back on for a few seconds, stalling the car. The automatic break was activated and deactivated at the same time. Trying to stop the car. This is the third time since octubre 2021 that this happens. My safety and the safety of the other drives was at risk, I can’t drive this car anymore because it may cause an accident. Approximate a month ago the car stoped in the middle of Stone Oak street in San Antonio Texas. I put the car in reverse and the car started working again. I took the car to the agency I was without a car for Several days because the agency doesn’t have a car available for rent. They could not find the problem of the computer glitch. Please the maintenance records for more details.
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2021-12-25
- VIN: 3PCAJ5M33LF
- Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: While driving vehicle, randomly vehicle brakes are applied on their own, causing vehicle to suddenly slow down in traffic. Red warning light appears on the dash. This has occurred 6-7 times over the past 2 years. 3 of the times occurred on the interstate, causing vehicle to drop speed from 60-40 within few seconds. The other 3-4 times have occurred while driving underneath a light rail walk way and an underpass. Most recent incident was 12/25/21 on interstate. I am concerned this will contribute to a car crashing into the rear of my car. I had vehicle checked by my dealer today 1/7/22, and they were unable to duplicate the issue. They have submitted a report to Infiniti. I was unable to upload the documentation from Mike Ward Infiniti
POWER TRAIN PROBLEM
- Date Of Incident: 2021-12-21
- VIN: 3pcaj5m3xlf
- Components: POWER TRAIN
- Summary: Day 1 noted car was having issues with irregular RPM's while cruising, and spiking of rpm's during acceleration. while on hwy w/ cruise control activated, "malfunction" warning lit on screen and forward propulsion ceased. had to move car to roadside, turn off engine and turn back on. took to dealership. they inspected vehicle and indicated there were no codes in system and with checks nothing to indicate any issues. they reset computer systems. drove home noting that the issue did not seem to be resolved. Day 2 same issues. Issues with reverse (seemed car strained to reverse). Wife noted that vehicle seemed to lose power on hill and struggled to get over 25 mph even with pedal to floor. Later in day car continued to have similar issues with strange fluctuation of rpm's even while idling, high revving of engine during acceleration that caused jerkiness, and when changed to manual transmission mode, high revving in 2nd gear with no accompanying acceleration. Day 3 similar issues. Arranged to take car to shop. Day 4 on way to shop, same issues. On a moderate hill, car appeared to go into limp-home mode. After stopping and restarting car, CVT Malfunction warning light came on. Note I've had this car 8 months and it has only 16,000 (about 10k since purchase).
ELECTRICAL SYSTEM,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2021-03-15
- VIN: 3PCAJ5M12LF
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: -DISPLAY SCREEN COMPLETELY BLACK, BUTTONS WOULD WORK, RADIO WOULD WORK, HEATED SEATS WOULD WORK, AC WOULD WORK BUT ABSOLUTELY NOTHING ON THE SCREEN. I DID NOT BRING THE VEHICLE IN BECAUSE I THOUGHT 'THAT WAS WEIRD' AND IT WOULD JUST GO AWAY. UPON STARTING THE CAR THE NEXT TIME, EVERYTHING WAS NORMAL. -SEVERE CONDENSATION INSIDE VEHICLE WINDOWS. CONDENSATION WAS SO SEVERE THAT WATER WAS ACTUALLY DRIPPING FROM MY WINDSHIELD ONTO THE DASHBOARD AND DRIPPING FROM THE SUNROOF ONTO MY SEAT. -DISPLAY SCREEN BLANK AGAIN EXACTLY THE SAME AS FEB INCIDENT, THIS TIME I DID BRING THE VEHICLE IN AND THE ENTIRE DISPLAY SCREENS WERE REPLACED. -A/C DID NOT WORK. WAS DRIVING GF TO AIRPORT AND SHE WAS GETTING HOT DUE TO RUSHING, THE A/C ONLY BLEW LIKE A FAN, IT DID NOT BLOW COLD AIR AT ALL. I TRIED ALL THE VARIATIONS OF BUTTONS TO TRY AND GET IT TO WORK. I EVEN TURNED OF THE CAR ON 3 DIFFERENT OCCASION AT STOPLIGHTS TO SEE IF THE VEHICLE WOULD 'RESET' ITSELF. IT DID NOT. WE DROVE ALL THE WAY TO THE AIRPORT (APPROX. 30 MILES) WITH NO AC. -CD PLAYER DID NOT WORK. THE CD FUNCTION DID NOT WORK, WOULD NOT EJECT CD OR ACCEPT CD. WAS TOLD THAT A 'RECONFIGURATION' FOR THE SOFTWARE MULTI-AV UNIT NEEDED TO BE PERFORMED. -FM PRESET STATIONS NOT WORKING PROPERLY. PRESET STATIONS GO FROM 1-6 AND THEN 7-12. MY STATIONS ONLY WENT TO CHANNEL 6 THEN WENT BACK TO 1. I COULD NEVER GET THE STATIONS TO GO TO 7-12. THEY WORKED BEFORE I BROUGHT THE VEHICLE IN FOR THE CD PLAYER PROBLEM. THE CD PLAYER FUNCTION WAS FIXED BUT THEN THAT CAUSED THE FM PRESET FUNCTION NOT TO WORK PROPERLY. I WAS TOLD THAT THERE IS A SOFTWARE 'GLITCH' WITH THE HD STATIONS. I WAS TOLD THAT I CANNOT USE THE HD FUNCTION. -REAR SONAR SENSOR LIGHT DEFECTIVE. I CAME OUT TO START MY CAR AND THIS LIGHT WAS ON. WAS TOLD TO SEE IF THE SENSOR WAS 'SUNK IN.' WAS ADVISED IT MIGHT BE ELECTRICAL FAILED SENSOR.
ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2021-03-08
- VIN: 3PCAJ5M34LF
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: FUEL SMELL COMING FROM THE VEHICLE WHEN PARKIED IN THE GARAGE. HAS BEEN CHECK OUT TWICE. 1 ST TIME INFINITI COULD NOT FIND ANY ISSUE, BUT TOLD ME THEY WERE LOOKING INTO IT UNDER ENGINEERING REVIEW. 2 MONTHS LATER AFTER LIVING WITH THE SMELL BROUGHT IT BACK THEY HAD A INFINITI ENGINEER LOOK AT IT. NOW THEY ARE TELLING ME THEY ACKNOWLEGDE THAT THERE IS A ISSUE WITH THE CRANK CASE VENTALATION SYSTEM. STILL NO FIX WAITING ON ENGINEERING REVIEW TO COME OUT WITH NEW BULLETIN COULD TAKE UP TO 3 MONTH. THE SMELL OF GAS IN MY GARAGE IS A HEALTH HAZARD TO HUMANS. THEY HAVE BEEN COMPLAINT OF THIS ISSUE DATING BACK TO 2019. IT NEEDS TO RECALLED.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-10-01
- VIN: 3PCAJ5M32LF
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: CAR ABRUPTLY STALLS WHILE DRIVING. HAS OCCURRED 3 TIMES. DRAMATICALLY INCREASING A CHANCE OF COLLISION. NAVIGATION ALWAYS GETS ME LOST. NAVIGATION AND OTHER SCREEN GOES BLACK AND RESTARTS WHILE DRIVING. AUDIO/RADIO COMES ON WHILE DRIVING ON IT'S OWN WHEN I WANT MUSIC OFF. TOUCH SCREEN APPLICATIONS LIKE CHANGING RADIO STATION, SWITCHING SCREENS DO NOT ALWAYS WORK. AUTO DOOR UNLOCK WITH THE KEYS DO NOT ALWAYS WORK, HAVE TO WAIT MANY TIMES FOR THE FUNCTION TO WORK. MOST IMPORTANT IS THE ABRUPT STALLING THAT JERKS MY BODY FORWARD ITS TERRIFYING!
2020 Infiniti Qx50 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 1 recalls for different components of the 2020 Infiniti Qx50.
- Manufacturer: Nissan North America, Inc.
- Components: TIRES
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
- Consequence: Illegible tire size or loading capacity information can lead to the incorrect sized tire being installed or its overloading, increasing the risk of a crash.
- Remedy: INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. Infiniti's number for this recall is PC788.
Negative 2020 Infiniti Qx50 car reviews
Positive 2020 Infiniti Qx50 car reviews
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Despite my car only having 7800 miles and previously being a great car, it unfortunately experienced a manufacturer's defect resulting in a required replacement of the turbo assembly for the engine. While this is disappointing news, I am confident in the luxury car's ability to fix the issue and provide a satisfactory solution. Although the part alone costs about $1500, I trust that the dealer will handle the repair with the utmost care and professionalism. As a consumer, I expect the best from my luxury car and I am confident that this issue will be resolved in a timely and efficient manner. Despite the initial setback, I am optimistic about the future of my car and look forward to continuing to enjoy it for years to come.
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I really love this car! It's brand new inside and out, and the ride is incredibly smooth and quiet. I don't understand the complaints about the CVT - it seems perfectly fine to me, and I'm just an average driver who needs to get from point A to point B. I traded in my 2017 QX50 for this one, and it was definitely the right choice. The 2017 model was terrible for me - it had too much power and drank up premium fuel like it was going out of style. The 2019 model isn't great on gas either, but it's definitely an improvement, and there are so many other great improvements that make up for it. I tested out other makes and models, but I kept coming back to this one. If you're considering it, I highly recommend going for the Essential and adding on whatever extras you want. Overall, I think INFINITI did a fantastic job with this car - finally!
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The issue of fuel fumes entering the car and the air conditioner failing in high humidity has been resolved by replacing the lift gate motor twice with confidence in its effectiveness.
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This car is amazing! If you're looking for a spacious SUV with great performance and fuel efficiency, the QX50 is the way to go. It's even quieter than the 2019 Lexus RX50 and Acura RDX. The 16-speaker Bose system turns your car into a concert hall on wheels. It's incredibly roomy, allowing me to easily transport sports equipment and fit four people comfortably. I highly recommend this car! Although the transmission can be a bit jumpy if you punch the gas, it's still a great buy. As of 11/03/20, I still love the car. My MPG's are better than what others have reported. I've taken many trips with my family and all of our lacrosse equipment and overnight bags fit perfectly in the back. The seats are incredibly comfortable and I haven't had any maintenance issues despite having driven 50k miles. While there is a bit of a jerky transmission and turbo lag at times, it's nothing that can't be managed with smooth acceleration. Overall, I absolutely love this car! As of 5/9/2021, I still love the car. The MPG's are better than what some people complain about, although I do think the car was over-promised and under-delivered in that regard. It's a quiet ride and I've only had to do maintenance on the oil, tires, and brake fluid. My only complaint is the transmission surges when changing gears on the lower end and there is a turbo lag, but that's typical with turbos. Interestingly, my best friend has a 2019 Acura RDX and it has the same issue.
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I was pleasantly surprised by this car, as I initially thought it would be too small for my 6'7
Additional sources
More sources of information about 2020 Infiniti Qx50 problems:
2020 INFINITI QX50 Problems | Kelley Blue Book
How reliable is the 2020 INFINITI QX50? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
Infiniti QX50 Owners! Provide your year, mileage, and any issues ...
Jan 26, 2023 ... Or was it smoke from coolant leaking. Some common failures we see on the older ones it radiators cracking on the passenger side and the heater ...
My new 2020 QX50 - Sensory - having so may problems : r/infiniti
Mar 2, 2021 ... 33 votes, 43 comments. 30K subscribers in the infiniti community. A place for Infiniti owners and fans to hang out and chat about the cars, ...
Q&A: 2020 Infiniti QX50 - Common Issues, Windshield Replacement ...
Nov 24, 2020 ... My Daughter bought a new 2020 Infiniti QX50 and there is an issue with road/wind noise at front passenger window.
Other years of Infiniti Qx50
Are you having problems with your 2020 Infiniti Qx50?
Quentin Mueller 2025-09-01
I recently purchased a 2019 QX50 with 4,800 miles on it, which was previously a loaner car. Although I was initially impressed with the interior design and overall feel of the car, I unfortunately experienced some issues shortly after delivery. On the second day of driving the car, it wouldn't start, despite having less than 5,000 miles on it. I had it towed to the Infiniti dealership, which was conveniently located only a mile away from my office. The service advisor informed me that the starter was fried and would be replaced within a day, which was not a big deal. However, the next day I received a call stating that the starter replacement did not fix the issue and that the car needed a new engine. The service advisor explained that this was not unusual for this engine due to the new variable compression technology. Upon further inspection, metal shavings were found in the engine oil pan, indicating that something had worn out. Fortunately, a replacement engine was ordered and would be covered under warranty. However, two days later, I received another call stating that Infiniti had cancelled the engine order and that the repair would no longer be covered under warranty. The reason given was that the previous owner of the vehicle had experienced a starting issue within the last 6 months and the car had spent 2 months at a different dealership in a different state. According to the technician's report, water was found in several electrical connectors, leading them to conclude that the engine was likely submerged. While this explanation seems fishy to me, I understand that water in an electrical connector can come from many different sources and does not necessarily mean that there is water inside the engine. Regardless, I am disappointed that the repair will not be covered under warranty.If you have a broken finger, it does not necessarily mean you have bone cancer. I am sorry to hear about your experience with the service manager at your local Infiniti dealership. It sounds like you have been through a lot. The manager stated that there is no evidence of water in the engine and that the engine failure is internal. She requested for Infiniti to send out a field technical specialist to inspect the engine and determine the cause of failure, but unfortunately, Infiniti declined to do so. The dealership also denied your request to tear the engine down, which would have allowed you to prove that the failure was caused by water. I can understand your frustration with this situation. It is unfortunate that there is no warranty coverage and that you are on your own to get the engine replaced. The cost to replace the engine with a new one is approximately $20,000.00, while a used engine is about half that. You have had the engine removed and torn down, and it was found that the failure was caused by tolerances that were too tight between the connecting rod bearings and connecting rod journals. This is a defect from the factory, and given the facts, it is not surprising that the engine failed at less than 5,000 miles. Unfortunately, the internal engine parts to repair this failure are not available, and they may never be available as Infiniti has no intention of selling the internal engine parts. Only a complete engine assembly is available. I understand that this is a difficult situation for you, and I hope that you are able to find a solution that works for you.They're in the customer service business, and with this kind of customer service, they won't have any customers.
Imani Auer 2025-07-26
I am sorry to hear about the difficulties you have faced with your Infiniti QX50. It must be frustrating to have paid so much for a car you don't have due to the unavailability of parts. It is also concerning that you have been without your car for over 6 months and have not received a solution from Infiniti Consumer Affairs. I understand that you have been trying to resolve this issue with various departments and managers, but have not received a response. As a fellow working parent, I can empathize with the challenges of getting to work and taking care of your family without a car. I hope that Infiniti can find a solution for you soon and provide the assistance you need. Please let me know if there is anything else I can do to help.I had a really bad experience with Infiniti. I overpaid and they sent me a refund check that was returned to them because they didn’t have my correct address. Unfortunately, they still posted it against my account as though I had cashed it, which put my account into delinquency for a check I never received. This is my 4th Infiniti and I was disappointed with how they treated me. When we were driving the car off the lot, my husband found a razor blade on the roof. They ended up replacing the panels, but it was concerning that someone was aware of the cracked panels. I was sent to collections twice, once because my bill was 18 days overdue and the second time for the check I never received that they posted against my account. I called them because I never received a bill, but it didn't help. This has been a nightmare of an experience from beginning to now, still without a car. I hope they can be held accountable for their actions. I would not recommend buying an Infiniti.
Isac Hintz 2025-07-10
I've been driving a brand new QX50 for the last month and a half in Houston, TX where we all know temperatures can get pretty high during the summer. Unfortunately, I've had some trouble with the AC not being able to handle the heat and humidity. I've taken the car to the Infiniti service department twice and they've assured me that the AC is working as designed. While I believe them, I just wanted to give you all a heads up!
Kameron Mertz 2025-06-03
I have the essential. It's been randomly stopping in places on its own. Imagine driving down the highway and suddenly it hits the brakes for no reason. It's quite frustrating because nobody was there. Unfortunately, my coffee ended up spilling everywhere due to this issue. This has happened 4 times already. I have decided to switch back to BMW from Infiniti.
Charlie Lowe 2025-05-13
I own a 2019 QX50 Essential and have experienced a temperature control issue. Despite setting the temperature to 62°F, the interior of the car is consistently 10 degrees hotter, with air coming out of the passenger vents measuring as high as 90°F. Even when lowering the temperature to 61°F, the air coming out remains uncomfortably warm, measuring at 55°F. Despite visiting the dealer, Harte Infiniti in Hartford, CT, twice for this issue, they claim that the car is operating to Infiniti standards. While the cooling temperature control was fine during the summer, the issue has reoccurred as the outside temperature has dropped below 60°F. As a confident statement, I believe that this issue needs to be addressed and resolved by the dealer.