2020 Infiniti Qx50 problems
The Infiniti QX50, previously the Infiniti EX or Nissan Skyline Crossover until 2013, is a compact luxury crossover SUV produced by Infiniti, the luxury vehicle division of Japanese automaker Nissan. The first-generation QX50 is a minor model update of the EX, while also changing the nameplate to QX50 in line with the marque's new Q and QX nomenclature, which took place for the 2013 (China) and 2015 (United States) model years. The second-generation QX50 entered production in November 2017 as a 2019 model.
First generation (J50; 2007)
Infiniti EX
Infiniti EX Concept (2007)
The concept car was unveiled during the 2007 New York Auto Show. It included a surround-view camera (marketed as Around View Monitor), lane departure system, V6 engine, 5-speed automatic transmission, all-wheel-drive, double-arch grille, large L-shaped headlights with adaptive front lighting system (AFS), integrated fog lights, LED taillights and an "arch" profile design.
EX35 (2007-2013)
The production model EX35 was revealed at the 2007 Pebble Beach Concours d'Elegance, followed by Jamsil Olympic Stadium in Seoul.
North American model of the EX35 went on sale in December 2007 as a 2008 model year vehicle. The EX35 was offered with a 297 hp (221 kW) 3.5 L V6 (VQ35HR) until it was rebadged in 2013 as EX37 with a 325 hp (242 kW) 3.7 L V6 (VQ37VHR). For the 2014 model year, Infiniti again rebadged all of its models renaming the EX37 as QX50.
South Korean model went on sale in 2008-01-24 as 2008 model year vehicle.
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Common 2020 Infiniti Qx50 problems
The 2020 Infiniti QX50 has been reported to have several common problems based on complaints from owners. One major issue is related to the electrical systems, particularly the controls on the central console.
Another issue reported by owners is related to the powertrain and transmission. The 2020 QX50 is equipped with a 2.0-liter turbocharged engine and a continuously variable transmission (CVT). While the engine is generally praised for its performance, the CVT has been criticized for causing inconsistent power delivery, especially in slow-rolling traffic. The accelerator can feel finicky and jumpy, making it difficult to maintain a smooth driving experience
. Additionally, real-world fuel efficiency numbers are lower than the EPA estimates, with many owners reporting an average of around 22 miles per gallon in mixed driving, as opposed to the promised 26 miles per gallon combined
The steering system has also been a source of complaints. The steering is described as feeling too light, especially around corners, and becoming overly responsive at higher speeds. This can make the vehicle feel flighty and unstable, detracting from the overall driving experience
Lastly, the 2020 Infiniti QX50 has been reported to have issues with the tires, cruise control, CVT transmission, variable compression ratio actuator, and CarPlay failure, all within the first 4 months of ownership. These issues, combined with the electrical and powertrain problems, can make the 2020 QX50 a frustrating and potentially unsafe vehicle for some owners.
What is the most common problem with Infiniti QX50?
Electrical system defects are common in the 2019 Infiniti QX50. Drivers of affected vehicles say that their dashboard screens and rear-view camera display often go blank. Additionally, some Infiniti consumers report rather odd electrical system symptoms.
Are there any recalls on 2020 Infiniti QX50?
Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible.
Is the Infiniti QX50 reliable?
J.D. Power & Associates gives the QX50 a predicted reliability score of 78 out of 100. That's average. They consider a score of 100-91 to be best, 90-81 great, 80-71 average, and 70 and below to be just fair. And Car Edge estimates it'll cost a little over $10,000 in maintenance and repairs over 10 years.
How many miles can an Infiniti QX50 last?
300,000 miles
The Infiniti QX50 can last up to 300,000 miles before requiring significant maintenance or driving carefully, making it one of the world's longest-lasting vehicles.
2020 Infiniti Qx50 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Infiniti Qx50 problems, we found that the most common problems with these 2023 model year vehicles are:
- Forward collision avoidance problems
- Electrical system problems
- Service brakes problems
- Vehicle speed control problems
- Lane departure problems
The graph below shows statistics for all 2020 Infiniti Qx50 vehicle components and the number of complaints received.
2020 Infiniti Qx50 complaints
The NHTSA has received 10 complaints about various vehicle components related to the 2020 Infiniti Qx50.
FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-03-01
- VIN: 3PCAJ5M16LF
- Components: FORWARD COLLISION AVOIDANCE
- Summary: See attached document for complaint.
VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2024-03-18
- VIN: 3PCAJ5M10LF
- Components: VEHICLE SPEED CONTROL,FORWARD COLLISION AVOIDANCE
- Summary: 1. COLLISION WARNING SENSOR ACTIVATED WHILE DRIVING IN THE #1 LANE( CLOSEST TO THE CEMENT HIGHWAY DIVIDERS) AND AGGRESIVELY BRAKED AND SLOWED WHILE DIVING AT 77 MPH. NOT SAFE!! 2. EVEN THOU I PURPOSELY TURN THE RADIO "OFF" WHEN EXITING MY CAR, UPON ENTERING MY CAR AFTER A SHORT DURATION OF TIME, THE RADIO TURNS "ON" WITHOUT ANY ASSISTANCE BY ME....VERY FRUSTRATING!! VEHICLE HAS BEEN INSPECTED BY THE LOCAL INFINITI DEALERSHIP....THEY'RE CLUELESS AND OF NO ASSISTANCE OR HELP.
FORWARD COLLISION AVOIDANCE,LANE DEPARTURE PROBLEM
- Date Of Incident: 2023-11-20
- VIN: 3PCAJ5M36LF
- Components: FORWARD COLLISION AVOIDANCE,LANE DEPARTURE
- Summary: Equipped with ProPILOT Assist and Intelligent Cruise Control inclusive of Lane Keep assist, traffic sign recognition, and Direct Adaptive Steering. Vehicle has just under 60,000 miles and still under warranty When in ProPILOT Assist/Intelligent Cruise Control, when hands leave the steering wheel, car failed to give a dash visual warning, sensory warning, or did not take control of the vehicle to bring it to a safe stop. This of course is a serious safety issue if the driver becomes incapacitated to the point of not being able to respond to the warnings. The car could obviously go through intersections without stopping or possibly get off course resulting in collision with other vehicles, structures or people. This first appeared on interstate highway travel on a trip to Florida in late November and bought in to Smith Infiniti of Hunstville, AL on [XXX] As of this date, [XXX], it has been in service department for nine (9) weeks with no correction of the failure. The dealer and Nissan technical representatives have attempted on numerous occasions and with numerous parts(some replaced 2 times) to fix. Infiniti Consumer Affairs Case # [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-05-15
- VIN: 3PCAJ5M34LF
- Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: I was going 70 miles an hour on a highway with no cars around me. When the car suddenly breaks and beeped. It was very dangerous. I was in the center lane of a 3 Lane Highway with no one around.
ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2022-01-25
- VIN: 3PCAJ5M13LF
- Components: ELECTRICAL SYSTEM,FORWARD COLLISION AVOIDANCE
- Summary: Jan 25,2021 Highway 35 San Antonio Texas Display board lights turned off for a few seconds it made a click sound and the car turned off and turned back on for a few seconds, stalling the car. The automatic break was activated and deactivated at the same time. Trying to stop the car. This is the third time since octubre 2021 that this happens. My safety and the safety of the other drives was at risk, I can’t drive this car anymore because it may cause an accident. Approximate a month ago the car stoped in the middle of Stone Oak street in San Antonio Texas. I put the car in reverse and the car started working again. I took the car to the agency I was without a car for Several days because the agency doesn’t have a car available for rent. They could not find the problem of the computer glitch. Please the maintenance records for more details.
SERVICE BRAKES,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2021-12-25
- VIN: 3PCAJ5M33LF
- Components: SERVICE BRAKES,FORWARD COLLISION AVOIDANCE
- Summary: While driving vehicle, randomly vehicle brakes are applied on their own, causing vehicle to suddenly slow down in traffic. Red warning light appears on the dash. This has occurred 6-7 times over the past 2 years. 3 of the times occurred on the interstate, causing vehicle to drop speed from 60-40 within few seconds. The other 3-4 times have occurred while driving underneath a light rail walk way and an underpass. Most recent incident was 12/25/21 on interstate. I am concerned this will contribute to a car crashing into the rear of my car. I had vehicle checked by my dealer today 1/7/22, and they were unable to duplicate the issue. They have submitted a report to Infiniti. I was unable to upload the documentation from Mike Ward Infiniti
POWER TRAIN PROBLEM
- Date Of Incident: 2021-12-21
- VIN: 3pcaj5m3xlf
- Components: POWER TRAIN
- Summary: Day 1 noted car was having issues with irregular RPM's while cruising, and spiking of rpm's during acceleration. while on hwy w/ cruise control activated, "malfunction" warning lit on screen and forward propulsion ceased. had to move car to roadside, turn off engine and turn back on. took to dealership. they inspected vehicle and indicated there were no codes in system and with checks nothing to indicate any issues. they reset computer systems. drove home noting that the issue did not seem to be resolved. Day 2 same issues. Issues with reverse (seemed car strained to reverse). Wife noted that vehicle seemed to lose power on hill and struggled to get over 25 mph even with pedal to floor. Later in day car continued to have similar issues with strange fluctuation of rpm's even while idling, high revving of engine during acceleration that caused jerkiness, and when changed to manual transmission mode, high revving in 2nd gear with no accompanying acceleration. Day 3 similar issues. Arranged to take car to shop. Day 4 on way to shop, same issues. On a moderate hill, car appeared to go into limp-home mode. After stopping and restarting car, CVT Malfunction warning light came on. Note I've had this car 8 months and it has only 16,000 (about 10k since purchase).
ELECTRICAL SYSTEM,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2021-03-15
- VIN: 3PCAJ5M12LF
- Components: ELECTRICAL SYSTEM,BACK OVER PREVENTION
- Summary: -DISPLAY SCREEN COMPLETELY BLACK, BUTTONS WOULD WORK, RADIO WOULD WORK, HEATED SEATS WOULD WORK, AC WOULD WORK BUT ABSOLUTELY NOTHING ON THE SCREEN. I DID NOT BRING THE VEHICLE IN BECAUSE I THOUGHT 'THAT WAS WEIRD' AND IT WOULD JUST GO AWAY. UPON STARTING THE CAR THE NEXT TIME, EVERYTHING WAS NORMAL. -SEVERE CONDENSATION INSIDE VEHICLE WINDOWS. CONDENSATION WAS SO SEVERE THAT WATER WAS ACTUALLY DRIPPING FROM MY WINDSHIELD ONTO THE DASHBOARD AND DRIPPING FROM THE SUNROOF ONTO MY SEAT. -DISPLAY SCREEN BLANK AGAIN EXACTLY THE SAME AS FEB INCIDENT, THIS TIME I DID BRING THE VEHICLE IN AND THE ENTIRE DISPLAY SCREENS WERE REPLACED. -A/C DID NOT WORK. WAS DRIVING GF TO AIRPORT AND SHE WAS GETTING HOT DUE TO RUSHING, THE A/C ONLY BLEW LIKE A FAN, IT DID NOT BLOW COLD AIR AT ALL. I TRIED ALL THE VARIATIONS OF BUTTONS TO TRY AND GET IT TO WORK. I EVEN TURNED OF THE CAR ON 3 DIFFERENT OCCASION AT STOPLIGHTS TO SEE IF THE VEHICLE WOULD 'RESET' ITSELF. IT DID NOT. WE DROVE ALL THE WAY TO THE AIRPORT (APPROX. 30 MILES) WITH NO AC. -CD PLAYER DID NOT WORK. THE CD FUNCTION DID NOT WORK, WOULD NOT EJECT CD OR ACCEPT CD. WAS TOLD THAT A 'RECONFIGURATION' FOR THE SOFTWARE MULTI-AV UNIT NEEDED TO BE PERFORMED. -FM PRESET STATIONS NOT WORKING PROPERLY. PRESET STATIONS GO FROM 1-6 AND THEN 7-12. MY STATIONS ONLY WENT TO CHANNEL 6 THEN WENT BACK TO 1. I COULD NEVER GET THE STATIONS TO GO TO 7-12. THEY WORKED BEFORE I BROUGHT THE VEHICLE IN FOR THE CD PLAYER PROBLEM. THE CD PLAYER FUNCTION WAS FIXED BUT THEN THAT CAUSED THE FM PRESET FUNCTION NOT TO WORK PROPERLY. I WAS TOLD THAT THERE IS A SOFTWARE 'GLITCH' WITH THE HD STATIONS. I WAS TOLD THAT I CANNOT USE THE HD FUNCTION. -REAR SONAR SENSOR LIGHT DEFECTIVE. I CAME OUT TO START MY CAR AND THIS LIGHT WAS ON. WAS TOLD TO SEE IF THE SENSOR WAS 'SUNK IN.' WAS ADVISED IT MIGHT BE ELECTRICAL FAILED SENSOR.
ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2021-03-08
- VIN: 3PCAJ5M34LF
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: FUEL SMELL COMING FROM THE VEHICLE WHEN PARKIED IN THE GARAGE. HAS BEEN CHECK OUT TWICE. 1 ST TIME INFINITI COULD NOT FIND ANY ISSUE, BUT TOLD ME THEY WERE LOOKING INTO IT UNDER ENGINEERING REVIEW. 2 MONTHS LATER AFTER LIVING WITH THE SMELL BROUGHT IT BACK THEY HAD A INFINITI ENGINEER LOOK AT IT. NOW THEY ARE TELLING ME THEY ACKNOWLEGDE THAT THERE IS A ISSUE WITH THE CRANK CASE VENTALATION SYSTEM. STILL NO FIX WAITING ON ENGINEERING REVIEW TO COME OUT WITH NEW BULLETIN COULD TAKE UP TO 3 MONTH. THE SMELL OF GAS IN MY GARAGE IS A HEALTH HAZARD TO HUMANS. THEY HAVE BEEN COMPLAINT OF THIS ISSUE DATING BACK TO 2019. IT NEEDS TO RECALLED.
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2020-10-01
- VIN: 3PCAJ5M32LF
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: CAR ABRUPTLY STALLS WHILE DRIVING. HAS OCCURRED 3 TIMES. DRAMATICALLY INCREASING A CHANCE OF COLLISION. NAVIGATION ALWAYS GETS ME LOST. NAVIGATION AND OTHER SCREEN GOES BLACK AND RESTARTS WHILE DRIVING. AUDIO/RADIO COMES ON WHILE DRIVING ON IT'S OWN WHEN I WANT MUSIC OFF. TOUCH SCREEN APPLICATIONS LIKE CHANGING RADIO STATION, SWITCHING SCREENS DO NOT ALWAYS WORK. AUTO DOOR UNLOCK WITH THE KEYS DO NOT ALWAYS WORK, HAVE TO WAIT MANY TIMES FOR THE FUNCTION TO WORK. MOST IMPORTANT IS THE ABRUPT STALLING THAT JERKS MY BODY FORWARD ITS TERRIFYING!
2020 Infiniti Qx50 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 1 recalls for different components of the 2020 Infiniti Qx50.
- Manufacturer: Nissan North America, Inc.
- Components: TIRES
- Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2020 INFINITI QX50 vehicles. The text of the Tire and Loading Information placard, including the tire size and loading capacity, may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
- Consequence: Illegible tire size or loading capacity information can lead to the incorrect sized tire being installed or its overloading, increasing the risk of a crash.
- Remedy: INFINITI will notify owners, and dealers will inspect the legibility of and, as necessary, replaced the placard, free of charge. The recall began March 17, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. Infiniti's number for this recall is PC788.
Negative 2020 Infiniti Qx50 car reviews
Positive 2020 Infiniti Qx50 car reviews
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When I leased the QX50, I wasn't aware that it came with run flat tires. I later found out that these tires can only run for 50 miles and there's a good chance of distorting the rim. Unfortunately, the car doesn't come with a spare or a jack. If you need to repair a tire, it may take some time to find a replacement since they are not commonly sold. It's important to note that a new tire can cost around $300 each. If I had known this beforehand, I would have considered my options more carefully.
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Hi there! I wanted to share my experience with the QX 50 AWD Essential in Lunar White with tan interior. I've already driven it over 1,000 miles and I have to say, I'm absolutely loving it! The ride is incredibly smooth, quiet, and refined. Plus, the Bose audio is spectacular and the zero gravity front leather seats are some of the best I've ever experienced - they even rival Volvo's! If you're in the market for a spacious CUV that's not too large, with luxurious appointments and great MPG, then this is definitely the one for you. It's a terrific value!
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I've been driving my QX50 for six months now and I must say, it's a fantastic car! Not only is it one of the best-looking SUVs on the road, but it also catches the attention of other drivers who speed up just to get a closer look. As someone who is 6'4'', I appreciate the ample legroom that the car provides. The interior is also very impressive and well-designed. I'm currently getting 26 mpg in the city and on the highway, which is great considering some drivers are only getting 20 mpg. Of course, it all depends on how you drive the car. The controls are straightforward and easy to use, and while the braking may be a bit soft, it's still reliable. The car is also very quick, especially when the steering is set to sport mode, which gives you more feel for the drive-by-wire steering. The acceleration is smooth and constant, and while the shifter may take some getting used to, it's similar to the setup in Audis. The run-flat tires can be a bit unforgiving on bumpy roads, but they're great on smooth roads. If you need an OEM replacement tire, I recommend going to Tire Rack. I've read some negative comments about the driver assist braking system, but I haven't had any issues with it. In fact, I think it's a great system, especially when you consider how many drivers are distracted by their phones while on the road. Good work, Infiniti! Of course, if the system bothers you, it can be easily turned off. I've never experienced any gassy smells in my car, but I've heard that certain states use higher blends of ethanol in their gas, which could be the problem. Finally, the car has been extremely reliable. I've owned three other Infiniti cars in the past, and I've never had any problems with them. Overall, my QX50 is an extremely comfortable, great-looking car that rides like a champ and gets excellent mpg.
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Absolutely love this truck! Your truck drives great and it's great to hear that you don’t have the issue of the light steering wheel that others have noted. It's always a good idea to test drive several trucks before making a decision. I hope you continue to enjoy your truck!
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Congratulations on your new QX 50! It's great to hear that you're enjoying the size, ride, and feel of the car. I completely understand that the electronics for the gear shift, climate, radio, and safe driving can take some getting used to, especially with the gear shifter being like a joy stick. However, it's wonderful to hear that you're becoming more comfortable with all of the electronics. The two years of free maintenance and the 4-year warranty are definitely great perks. Thank you for sharing your positive experience with us!
Additional sources
More sources of information about 2020 Infiniti Qx50 problems:
2020 INFINITI QX50 Problems | Kelley Blue Book
How reliable is the 2020 INFINITI QX50? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
Infiniti QX50 Owners! Provide your year, mileage, and any issues ...
Jan 26, 2023 ... Or was it smoke from coolant leaking. Some common failures we see on the older ones it radiators cracking on the passenger side and the heater ...
My new 2020 QX50 - Sensory - having so may problems : r/infiniti
Mar 2, 2021 ... 33 votes, 43 comments. 30K subscribers in the infiniti community. A place for Infiniti owners and fans to hang out and chat about the cars, ...
Q&A: 2020 Infiniti QX50 - Common Issues, Windshield Replacement ...
Nov 24, 2020 ... My Daughter bought a new 2020 Infiniti QX50 and there is an issue with road/wind noise at front passenger window.
Other years of Infiniti Qx50
Are you having problems with your 2020 Infiniti Qx50?
Gerald Dooley 2025-01-06
I purchased this car three weeks ago and unfortunately, I have experienced some issues with gas smells filling up my garage. Despite the fact that I have a brand new luxury SUV, I have had to park it outside in the cold or leave my garage door open for hours while it cools off. Although the dealer repair shop has been unable to find anything wrong, I am concerned about the potential health hazard that this poses. Additionally, the lack of available run flats is a concern. However, I am confident that these issues will be resolved in due course. While I am disappointed with my experience so far, I am hopeful that the manufacturer will address these concerns and improve the overall quality of the vehicle. As a loyal Infiniti customer, I look forward to seeing improvements in future models.
Leonard Parisian 2024-11-10
I purchased a brand new QX50 in September 2018 and unfortunately, I have encountered a few issues. Firstly, the map in the Navigation system is at least 3 years old and I was informed by Infiniti customer care that I would have to order an update myself. Secondly, I have noticed that the forward emergency system does not work as it is advertised on YouTube or their website. I would recommend paying attention to this during a test drive. Lastly, the sunroof has been making a rattling noise and it took multiple visits to the dealer to fix it. I was informed that the part was difficult to obtain. Overall, I have had some challenges with my QX50 but I am hopeful that they will be resolved soon.
Art Jaskolski 2024-10-26
It seems that some drivers of the QX50 who also use an iPhone have experienced some issues. While driving, the electronic systems and screens in the car may suddenly go black and restart, causing the phone to disconnect and sometimes even losing the maps. This can be quite inconvenient, especially if you are on the phone or using GPS. Infiniti Canada has not taken any action to address this issue and instead blames the phone and phone provider.
Malcolm Little 2024-10-08
Hi there! I hope you're doing well. I noticed that you purchased the Qx50 in June and I wanted to reach out to you about your gas mileage concerns. I completely understand how frustrating it can be to not get the fuel economy you were expecting. Have you tried any methods to improve your gas mileage? Also, have you considered taking your car to a mechanic to see if there are any underlying issues? Let me know if you have any questions or concerns. Thanks!
Wilbert Murray 2024-09-17
Hi there! I hope you're doing well. I wanted to share my experience with my new Infiniti QX50. While I was hoping for a smoother ride and better gas mileage, I've unfortunately been experiencing some issues. The ride quality has been a bit rough, and I've noticed some suspension noise when going over bumps. Additionally, I've been getting lower gas mileage than expected. On top of that, I've been having some trouble with the electronics - sometimes my phone doesn't pair, and the in-touch control screen doesn't always turn on. I'm planning on taking it to the dealer to see if there's anything they can do to help. Overall, I'm a bit disappointed with my experience so far, but I'm hopeful that these issues can be resolved. Thanks for listening!Again, this is my 4th and last Infiniti. I am now actually hoping for more continual problems so I can get lemon law. But at least I accomplished one of my three goals with a new car - a lower payment. I wish I would have selected a different manufacturer and model for a higher payment. Maybe my expectations are too high as I have had the car for a month...