2023 Cadillac Xt5 problems
The Cadillac XT5 (short for Crossover Touring 5) is a compact luxury / D-segment crossover SUV manufactured by General Motors. It was introduced at both the Dubai Motor Show and LA Auto Show in November 2015. The XT5 replaced the Cadillac SRX crossover when it was launched in spring 2016. It is the second model to use Cadillac's new alphanumeric naming scheme (after the CT6) and the first in the Crossover Touring (XT) series. The XT5 is manufactured at GM's Spring Hill Manufacturing plant. The Chinese-market XT5 is manufactured in Shanghai by SAIC-GM.
As of 2017, the XT5 was Cadillac's best selling model in the United States and globally.
Overview
The XT5 features technology such as a streaming video rear-view mirror, 360° view backup camera, and the first application in a Cadillac of GM’s Electronic Precision Shift, which replaces the standard hydraulic shifter with an electronic controller. This, together with a new lightweight chassis, results in a weight savings of 278 lb (126 kg) versus the outgoing SRX.
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Common 2023 Cadillac Xt5 problems
Based on the complaints from owners of the 2023 Cadillac XT5, here are some common problems with the vehicle:
- Transmission Sun Gear Recall: A recall was issued for certain units of the 2023 Cadillac XT5 due to the installation of the incorrect transmission sun gear. This issue can lead to the driver-side half-shaft disengaging from the transmission, potentially causing a loss of drive power or a rollaway while parked, posing a safety risk. The fix involves inspecting the transmission and replacing the sun gear as necessary.
These problems highlight some key issues that owners have faced with the 2023 Cadillac XT5, impacting both performance and safety aspects of the vehicle.
What is the issue with the 2023 Cadillac XT5?
Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
What are the most common problem for the Cadillac XT5?
Owner Reported Trouble Spots
- Transmission Major. ...
- In-car Electronics. ...
- Noises And Leaks. ...
- Engine Minor. ...
- Paint And Trim. ...
- Engine Cooling. ...
- Body Hardware. ...
- Fuel System/Emissions. Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.
Is Cadillac XT5 reliable?
The 2021 Cadillac XT5 has a predicted reliability score of 79 out of 100.
Does Cadillac XT5 have transmission problems?
GM has issued a product recall for certain units of the Cadillac XT5 and Cadillac XT6 due to the installation of the incorrect transmission sun gear. The problem: vehicles built with the incorrect transmission sun gear can have the driver-side half-shaft disengage from the transmission.
What is the issue with the 2023 XT5?
Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
What are the most common problem for the Cadillac XT5?
Owner Reported Trouble Spots
- Transmission Major. ...
- In-car Electronics. ...
- Noises And Leaks. ...
- Engine Minor. ...
- Paint And Trim. ...
- Engine Cooling. ...
- Body Hardware. ...
- Fuel System/Emissions. Sensors (O₂, or oxygen, sensor), emission-control devices (includes EGR), fuel-injection system, fuel gauge/sender, fuel pump, problems filling up the tank.
Is the Cadillac reliable in 2023?
J.D. Power rated the 2023 Cadillac Escalade reliability as 83/100, and #1 Large Premium SUV. This model year has a Supercharged Gas V8 engine and four wheel drive or rear wheel drive drivetrains.
Is Cadillac XT5 reliable?
The 2021 Cadillac XT5 has a predicted reliability score of 79 out of 100.
2023 Cadillac Xt5 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Cadillac Xt5 problems, we found that the most common problems with these 2023 model year vehicles are:
- Power train problems
- Back over prevention problems
- Engine problems
- Unknown or other problems
- Steering problems
The graph below shows statistics for all 2023 Cadillac Xt5 vehicle components and the number of complaints received.
2023 Cadillac Xt5 complaints
The NHTSA has received 9 complaints about various vehicle components related to the 2023 Cadillac Xt5.
ENGINE PROBLEM
- Date Of Incident: 2024-09-11
- VIN: 1GYKNGRS7PZ
- Components: ENGINE
- Summary: Engine & Transmission. Do not know if my safety is at risk. Yes, the problem has been duplicated and confirmed by My Cadillac dealer. Vehicle vibrates when engine switches from 6 cylinders to 4 cylinders. The vehicle has been inspected by the dealer. ODI # 11610835
POWER TRAIN PROBLEM
- Date Of Incident: 2024-07-26
- VIN: 1GYKNGRS7PZ
- Components: POWER TRAIN
- Summary: The contact owns a 2023 Cadillac XT5. The contact stated driving at various speeds, he noticed that the floorboard was vibrating. The contact stated that the failure had been recurring intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven and the transmission fluid was replaced; however, the failure recurred increasingly. The vehicle was taken back to the dealer, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V172000 (Power Train); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 10,000.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2023-04-26
- VIN: 1GYKNBR42PZ
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2023 Cadillac XT5. The contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. While continuing to reverse down the driveway, the screen corrected independently. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the function operated as designed. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The failure mileage was approximately 15.
STEERING,POWER TRAIN,ENGINE PROBLEM
- Date Of Incident: 2023-05-12
- VIN: 1GYKNDR44PZ
- Components: STEERING,POWER TRAIN,ENGINE
- Summary: The contact owns a 2023 Cadillac XT5. The contact stated that on two occasions while driving at approximately 25 MPH, the steering wheel seized, and the vehicle veered to the side of the road. Additionally, the gear shifter malfunctioned and the light to indicate that the vehicle was parked, was inoperable. The ABS, Check engine, powertrain malfunction, and brake warning lights were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that unknown part needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 1,000. The contact stated after being in the shop for three months the first time and completely gutted (after only having the vehicle for 10 days) it was returned to her. The manufacturer and dealer refused to issue a buyback for the vehicle.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-01-20
- VIN: 1GYKNCR43PZ
- Components: UNKNOWN OR OTHER
- Summary: The rear camera takes way too long to switch from night mode to day mode. When parked in the garage, there is not enough light so it goes to night mode. After raising the garage door and starting the car, the camera is in night mode. If the sun is bright, and the driver is wearing sunglasses, the rear camera image on the display is unreadable. After backing out of the garage it takes 15-20 seconds for the camera to switch to day mode. During this time, the area rear of the car is totally indiscernible, including the sidewalk that crosses my driveway. There should be a way for the driver to adjust this timing or even turn the night mode off completely. Even at night, the image is too dark.
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2023-01-25
- VIN: 1GYKNCRS1PZ
- Components: UNKNOWN OR OTHER
- Summary: Front half of sunroof exploded while driving. Hard top. was closed but if it wasn’t glass would’ve fallen directly on myself and any passengers posing a safety risk. I could have been in an accident. Glass falling from the vehicle posed a safety concern for others on the road. I have had this car 1 month. When I called the dealer was told I would have to file an insurance claim. Currently awaiting repairs. Insurance claim has been filed.
POWER TRAIN PROBLEM
- Date Of Incident: 2023-01-14
- VIN: 1GYKNDRS2PZ
- Components: POWER TRAIN
- Summary: 11/12/2022 / At Highway speed vehicle became unresponsive to throttle. Engine would increase in RPMs as indicated on Tach and speedometer would show increased speed, but acceleration was not noticeable and a gear grinding sound was heard. Unable to move vehicle in any direction. Vehicle towed to dealer and was told the left front axel pulled out of transmission. Dealer was asked to return defective drive shaft to GM but was never sent. All this with only 147 miles on odometer. 01/14/2023 / Second time this happened was at 453 miles on odometer and was on interstate. After discussion’s with service manager was told that on January 6 2022 an engineering bulletin was issued addressing this issue (#PIE0732A) that states (If you have a 2023 vehicle (Acadia, Blazer, Enclave, Traverse, XT5, XT6) built between September 15 and October31,2022 with this condition, please replace the transmission and axle. ) A statement was made that GM was not replacing all transmissions on all affected vehicles only those with have the drive shaft fall out. This presents a safety to consumers by allowing a defective vehicle on the roads that could loose power and or control in a moment of emergency that could cause a crash.
BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-10-14
- VIN: 1GYKNDRS4PZ
- Components: BACK OVER PREVENTION
- Summary: The contact owns a 2023 Cadillac XT5. The contact stated that while operating the vehicle, the backup camera malfunctioned, and only a black screen was displayed. The contact indicated that the failure was intermittent. Additionally, the contact indicated that while the camera was working, the image was very dim, making it difficult to view the image being displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage 300.
LANE DEPARTURE,BACK OVER PREVENTION PROBLEM
- Date Of Incident: 2022-09-15
- VIN: 1GYKNCR45PZ
- Components: LANE DEPARTURE,BACK OVER PREVENTION
- Summary: The contact owns a 2023 Cadillac XT5. The contact stated that upon purchase of the vehicle, she was informed that the full camera system had yet to be installed and that the part would become available in the 4th quarter of 2022. The contact also stated that while driving at various spends, the lane departure warning feature activated with no other vehicles nearby. The contact also stated that the back-up camera failed to operate as needed with an unknown alert message on the infotainment screen. The dealer was notified of the failure and referred her to a local dealer for assistance with the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 800.
2023 Cadillac Xt5 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2023 Cadillac Xt5.
- Manufacturer: General Motors, LLC
- Components: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Summary: General Motors, LLC (GM) is recalling certain 2023-2025 Cadillac XT5 and 2024-2025 Cadillac XT6 vehicles. The instrument panel may not illuminate when the hazard warning lights, high beams, or turn signals are activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 101, "Controls and Displays" and 108, "Lamps, Reflective Devices, and Assoc. Equipment."
- Consequence: Without the illuminated reminder, the driver could fail to turn off the lights when no longer needed. Hazard warning lights, high beams, or turn signals that remain activated unintentionally can confuse other drivers, increasing the risk of a crash.
- Remedy: Dealers will update the instrument panel software, free of charge. Owner notification letters were mailed August 13, 2024. Owners may contact Cadillac's customer service at 1-800-458-8006. GM's number for this recall is N242447940.
- Manufacturer: General Motors, LLC
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION
- Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT6, GMC Acadia, Chevrolet Blazer, Traverse, and 2022-2023 Cadillac XT5 vehicles. The transmission may have been built with an incorrect sun gear, which can result in the driver-side half-shaft disengaging from the transmission.
- Consequence: A half-shaft disengaging from the transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the sun gears, free of charge. Owner notification letters were mailed on July 27, 2023. The remedy is expected to become available August 31, 2023. Owners may contact Cadillac customer service at 1-800-458-8006, Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GMC's number for this recall is N222389310.
- Manufacturer: General Motors, LLC
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
- Consequence: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
- Remedy: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.
- Manufacturer: General Motors, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5, XT6, and GMC Acadia vehicles. The certification label located on the driver's side B-pillar contains tire size information that may be illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
- Consequence: Illegible tire size information may result in the wrong tires being installed, increasing the risk of a crash.
- Remedy: Dealers will replace the vehicle certification label, free of charge. Owner notification letters were mailed October 12, 2022. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222381690.
Negative 2023 Cadillac Xt5 car reviews
Positive 2023 Cadillac Xt5 car reviews
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The ride is incredibly smooth and the acceleration is excellent. The AWD is also very strong, and the interior is luxurious. Additionally, the wireless Apple Carplay and rear air controls for back seat passengers are great features.
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The car is great in most aspects so far. However, there are two issues. Firstly, 11 should consider offering a 6-cylinder engine at no extra cost, or alternatively, a 4-cylinder engine that runs on regular gas. Secondly, the electric shifter is not very good and often goes into the wrong gear. The other transmission levers were more accurate in finding each gear.
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This Cadillac is quiet, versatile, and exceeds my expectations!
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2500 miles of comfort and quiet from Detroit to Hilton Head. The vehicle performed flawlessly the entire trip on flat roads, mountain roads and around town. There was plenty of space for golf clubs and luggage, not to mention 4 adult passengers. We averaged 25.5 miles for the entire trip, which included highway driving to and from, plus 2 weeks of local driving and sightseeing. We couldn't be happier with the vehicle.
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Quiet and smooth ride. Plenty of power. Happy Customer.
Additional sources
More sources of information about 2023 Cadillac Xt5 problems:
Looking to purchase an XT5 | Cadillac Owners Forum
Sep 25, 2023 ... The biggest issue with XT5's has been the Thermostat issue. A lot have had problems but a lot of replacements under warranty and that seems to ...
2023 Cadillac XT5 Problems | Kelley Blue Book
How reliable is the 2023 Cadillac XT5? See the most common repairs performed and learn if your vehicle is at risk for major repairs in the next 12 months.
As the XT5 and its LGX v6 engine accumulate miles and age, what ...
Jun 26, 2023 ... Cadillac Owners Forum ... Good luck in your search. 2023 CT5-V RWD / 2020 XT6 Sport / 2024 Lyriq (reserved) ... They don't have any major common ...
2023 Cadillac XT5 Reliability - Consumer Reports
Reliability ... We expect the 2024 XT5 will have about average reliability when compared to the average new car. This prediction is based on the 2021, 2022, and ...
2023 Cadillac XT5 Problems, Issues & Complaints - Is Your Car A ...
Nov 28, 2023 ... There are no indications why. But there are complaints and ongoing recalls shedding some light. The most common problem with the 2023 model ...
Other years of Cadillac Xt5
Are you having problems with your 2023 Cadillac Xt5?
Shawn Lakin 2024-11-09
The Android Auto system in my vehicle has been a frustrating experience. I have encountered issues trying to connect two phones and the system often connects to the wrong device. Additionally, I have had difficulty getting my phone to connect to the system without having to turn off the car. The map updates are also a challenge, as they require a minimum $400 yearly subscription to OnStar or a $150 SD card purchase each year. Unfortunately, customer service for GM and OnStar has not been helpful in resolving these issues. Despite these challenges, I remain confident in my decision to purchase this vehicle and look forward to finding solutions to these problems.
Consuelo Leuschke 2024-07-25
After only 2,500 miles, the AC started whining terribly. I took it to Ben Mynatt in Concord, NC to have it repaired. Unfortunately, after two attempts and a new compressor, the AC still whines. While I like the vehicle, I am very disappointed that a brand new vehicle off the showroom floor has this issue. Additionally, I was disappointed with the service I received at Ben Mynatt in Concord, NC. I plan to escalate the issue to GM.
Carey Gleichner 2024-06-04
The car was delivered to the dealership with a couple of scuffs at the front and rear. Unfortunately, in less than 60 days with only 469 miles on the odometer, the AC stopped cooling. Additionally, the interior may not be as roomy as expected for a car priced at $57k.