Ram Promaster city problems
The Fiat Doblò is a panel van and leisure activity vehicle produced by Italian automaker Fiat since 2000. It was unveiled at the Paris Motor Show in October 2000. A second-generation Doblò succeeded the original vehicle in 2010 for most markets, and it was sold in the United States as the RAM ProMaster City from 2015 to 2022. The second generation was also sold in Europe and the UK as the Opel/Vauxhall Combo. The third-generation Doblò, a rebadged version of the Citroën Berlingo, was unveiled in June 2022, and is also sold as the Opel or Vauxhall Combo, Peugeot Partner, and Toyota ProAce.
First generation (2000)
It was first launched to the public in the Netherlands, and received the "2006 International Van of the Year" award by an international jury from 19 countries. In Singapore, a 1.4 litre LAV variant is marketed as the Fiat Panorama in five and seven seater versions. The first Doblò was sold in January 2001.
The Doblò carries a payload of up to 730 kg (1,609 lb), with an interior volume of 3.2 cubic metres (110 cu ft). The Doblò uses Fiat Strada's platform, in turn derived from the Fiat Palio's one, using a rigid axle with leaf springs at the rear, instead of a torsion beam with coil springs as on the Palio.
It is manufactured by Fiat's Tofaş subsidiary factory in Bursa, Turkey, in Brazil since 2002 and in Russia and Vietnam. Turkish models have an engine range that includes a 1.4 litre petrol, a 1.9 litre MultiJet, and a 16 valve 1.3 litre MultiJet.
In North Korea, Pyonghwa Motors produces Doblò branded as its own name Ppeokkugi.
The facelift version came in October 2005, and was restyled with modifications to the front and rear light groups, and the total design of the front part.
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Ram Promaster city model years
Common Ram Promaster city problems
The Ram ProMaster City has been reported to have several common problems based on complaints from its owners. The worst model year for this vehicle is 2015, with the most overall complaints, particularly in the category of accessories and interior problems.
Another significant problem reported by owners is the inability to obtain a new key fob from dealerships, which has been a persistent issue since 2018.
The hood prop retaining clip is another common problem, breaking easily and costing around $12 to replace. However, the short hood prop length often requires the use of hands to hold the hood up while working on the engine.
The uConnect infotainment system has also been reported to have issues, such as booting into a blank screen, becoming unresponsive to touch, or rebooting at random times, forcing owners to restart their vehicles and hope for a better outcome.
Lastly, the transmission in the Ram ProMaster City has been criticized for its clunky performance, especially at low speeds. With very light acceleration at very low speeds, it often seems to almost "sputter" as though it's about to stall, which is a significant issue for a truck designed for city driving.
In summary, the Ram ProMaster City has faced several common problems, including cooling fan relay malfunctions, inability to obtain new key fobs, oil consumption issues, problems with the uConnect infotainment system, and clunky transmission performance at low speeds. These issues have contributed to the vehicle's overall reliability rating, which ranks 2nd out of 21 for commercial vans, but has higher than average ownership costs due to the average annual repair cost of $795.
Is Ram ProMaster City reliable?
According to RepairPal, Ram Promaster City owners bring their vehicles into a repair shop for unscheduled repairs an average of 1.8 times per year, compared to an average of 1.8 times for Commercial Vans and 1.3 times for all the vehicles RepairPal considered in its dataset.
What are common problems with Dodge ProMaster?
Worst Issues
- squealing brakes in the 2014 ProMaster 2500. ...
- squealing noise in the 2014 ProMaster 2500. ...
- won't start intermittently in the 2014 ProMaster 2500. ...
- sensor coming on in the 2014 ProMaster 2500. ...
- electrical system not recharging in the 2014 ProMaster 2500.
Is Ram discontinuing the ProMaster city?
IS THE RAM PROMASTER CITY® DISCONTINUED? Unfortunately, the Ram ProMaster City® has been discontinued and is no longer in production. WHEN DID THE RAM PROMASTER CITY® GO OUT OF PRODUCTION? The Ram ProMaster City® was discontinued in 2022.
What year is ProMaster the most reliable?
The Best Model Years to Buy a RAM ProMaster Cargo Van
With the 2022, you would only pay, on average, 100% of the price as new, with 100% of the vehicle's useful life remaining. The 2021 and 2020 model years are also attractive years for the ProMaster Cargo Van, and provide a relatively good value.
Percentage distribution of complaints by Ram Promaster city years
We have researched Ram problems and analysed all the complaints filed against Ram Promaster city cars and compiled the top 5 most problematic Ram Promaster city model years:
- Ram Promaster city 2015
- Ram Promaster city 2017
- Ram Promaster city 2016
- Ram Promaster city 2019
- Ram Promaster city 2021
Below you can see the percentage distribution of known problems by Ram Promaster city model years.
Distribution of the number of complaints by Ram Promaster city years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Ram Promaster city car problems categorized by type of issue
After analysing all complaints related to Ram Promaster city , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Engine problems
- Power train problems
- Unknown or other problems
- Exterior lighting problems
The graph below shows statistics for all Ram Promaster city vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Promaster city model years
A total of 4 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Promaster city model years
There were a total of 5 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Promaster city model years
There were a total of 2 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 203 complaints about various vehicle components related to the Ram Promaster city . Below are the 25 most recent complaints reported for Ram Promaster city vehicles.
Latest 25 complaints
Ram Promaster city 2017
- Date Of Incident: 2024-08-27
- Date Complaint: 2024-09-13
- VIN: 3C6TRVAG5HE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
- Summary: There’s already a recall on the engine cooling fans. I was driving on the freeway when the cooling g fans failed causing overheating and major damage to the engine, specifically the head gasket, thermostat, and radiator. I took it to the dealer after finding out about the recall. They replaced the fans but are still not working correctly. They also refused to repair the other damages that were caused due to the recall part failure. I use my vehicle for work and have been unable to work for more than 2 weeks now due to the damages and have had to decline a lot of work in that time. This is affecting my livelihood. So far the dealer and manufacturer have only wanted to charge me for any additional diags or repairs when my vehicle was running great until this incident. The vehicle is unsafe to drive and the recall report stated the engine could catch fire. I took my vehicle to the dealer, a second time to see what they could do for me, Just to find out, they only wanted to charge me for multiple diagnostic diagnosis and would have me wait. At least a week before they could even begin touching my vehicle also refusing to give me a loaner vehicle in the meantime.
Ram Promaster city 2017
- Date Of Incident: 2024-08-28
- Date Complaint: 2024-09-11
- VIN: 3C6TRVAG5HE
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,ENGINE
- Summary: What happened: While driving on the freeway, the engine cooling fans failed, causing the engine temperature to rise excessively and increasing pressure within the cooling system. This resulted in a hole being blown through the thermostat, and all the coolant leaked out. Only after the coolant was lost did the engine overheating warning lamp come on. I safely pulled over, but the engine had already overheated severely. I was unable to drive the vehicle for a week while waiting for the dealer to replace the cooling fans under the recall. After the recall repair was completed, I picked up my vehicle from the dealer. On my way home, I noticed a loss of power, poor acceleration, and engine shaking, especially after the engine had been off for a few hours. I replaced the thermostat and radiator myself, but I believe the overheating caused internal engine damage, potentially a blown head gasket, cracked, or warped heads. Additionally, before taking the vehicle back to the dealer, I noticed the newly installed cooling fans (replaced under the recall) stopped working again. Despite all these issues clearly being related to the initial fan failure and overheating, the dealer is now charging me for further repairs and is not addressing the underlying problem with the cooling system. The fact that the cooling fans have a recall due to failure and have caused other issues are trying to tell me I’m responsible. They wouldn’t give me a loaner vehicle while they were performing the initial recall repair or now since I’ve taken it back.
Ram Promaster city 2015
- Date Of Incident: 2024-06-03
- Date Complaint: 2024-08-19
- VIN: ZFBERFBT3F6
- Components: ENGINE
- Summary: We purchased the van in April 2024, and the mileage was 130268. We checked the oil regularly and noticed the level dropping. After driving it 3080 miles and checked the oil level after letting the vehicle sit over night. The oil level was down almost 2 quarts. I contacted the dealer and told them what happened and they mentioned that there was a recall for some Promaster City vans. I looked up the information and found the recall marked as W80. I contacted Chrysler and they said our vehicle isnt listed and to contact the NHTSA. It has the same problems and is losing the oil in the same amounts as specified in the recall but for some reason, our VIN isnt listed in the recall.
Ram Promaster city 2017
- Date Of Incident: 2024-08-06
- Date Complaint: 2024-08-06
- VIN: ZFBERFAB6H6
- Components: FUEL SYSTEM, GASOLINE
- Summary: The contact owns a 2017 Ram Promaster City. The contact stated that after refueling the vehicle, the engine shut off or idle roughly immediately after starting with the low oil warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed or repaired. The dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,930.
Ram Promaster city 2017
- Date Of Incident: 2024-08-03
- Date Complaint: 2024-08-04
- VIN: ZFBERFBB4H6
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER,LANE DEPARTURE
- Summary: My radio dont work i can see the camera to be reversed
Ram Promaster city 2016
- Date Of Incident: 2024-06-05
- Date Complaint: 2024-06-10
- VIN: ZFBERFATXG6
- Components: POWER TRAIN
- Summary: The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 53,000.
Ram Promaster city 2016
- Date Of Incident: 2023-10-20
- Date Complaint: 2024-04-13
- VIN: ZFBERFBT7G6
- Components: ENGINE
- Summary: Dealer where I purchased vehicle said i have recall for both catalytic converters waited two months called back and they said they wanted to replace engine and i been waiting for a call back for 6 months
Ram Promaster city 2019
- Date Of Incident: 2024-02-26
- Date Complaint: 2024-02-27
- VIN: ZFBHRFAB9K6
- Components: ELECTRICAL SYSTEM
- Summary: The entire dash went black and is no longer operational.
Ram Promaster city 2017
- Date Of Incident: 2024-02-05
- Date Complaint: 2024-02-20
- VIN: 3C6TRVAG6HE
- Components: ENGINE
- Summary: Both cams need to be replaced. Upon doing internet research and talking with the service advisor this is a very commom problem and recalls have been done on other years but not 2017. Henry Miller Dodge Ram is where my vehicle is currently at and who advised the issues at hand. The check engine light comes on and computer shows misfire.
Ram Promaster city 2016
- Date Of Incident: 2023-11-23
- Date Complaint: 2024-01-31
- VIN: ZFBERFBT0G6
- Components: EXTERIOR LIGHTING
- Summary: The contact owns a 2016 Ram Promaster City. The contact stated while driving at an undisclosed speed, the turn signals became inoperable. The vehicle was taken to an independent mechanic, where an unknown part was replaced. The manufacturer was made aware of the failure but informed the contact that there were no recalls associated with the VIN. The failure mileage was approximately 68,000.
Ram Promaster city 2016
- Date Of Incident: 2024-01-04
- Date Complaint: 2024-01-04
- VIN: 3C6URVJDXGE
- Components: SERVICE BRAKES
- Summary: Parking brake won't release when temperatures are at freezing or below. Consensus opinion on the internet is that water is getting into the cable + cable housing line and freezing, which causes the cable to stick inside the housing. Thus, when releasing the parking brake, the cable doesn't move and the pads are still pressing against the drums.
Ram Promaster city 2015
- Date Of Incident: 2024-01-03
- Date Complaint: 2024-01-03
- VIN: 3C6TRVDG8FE
- Components: VISIBILITY/WIPER
- Summary: Both side mirrors fold in at highway speeds which means you have to roll down the window and hold the mirror open to turn
Ram Promaster city 2016
- Date Of Incident: 2023-09-14
- Date Complaint: 2023-09-28
- VIN: 3C6TRVAG1GE
- Components: POWER TRAIN
- Summary: We have owned this vehicle for 4 years. We are now on our 3rd time having the transmission replaced.
Ram Promaster city 2016
- Date Of Incident: 2023-09-01
- Date Complaint: 2023-09-10
- VIN: 3C6URVJG8GE
- Components: EXTERIOR LIGHTING
- Summary: The problem I'm having with my truck is I can't keep a head light from burning out. I just had one quit that was a month old. I've been using the spec. lamp from Sylvania H7. What really sucks about this is in the past 2 years I've installed at least 7 or 8 head lamps, and at a cost of $45 to $55 bucks each it's Bull#@#$. Why can't Dodge come up with a better head lamp.
Ram Promaster city 2016
- Date Of Incident: 2023-08-06
- Date Complaint: 2023-08-11
- VIN: 3C6TRVDG5GE
- Components: UNKNOWN OR OTHER
- Summary: Transmission fell out while driving. Mine and my daughter’s live was put at risk. Towing guy told me he’ve been towing Amazon trucks many times with the same problem and to check for recall because it happens too often. Independent service center confirmed. No warning lights, it felt like flat tire at first. Fortunately it happened while driving on street at 20 mph before approaching right turn.
Latest 5 recalls Ram Promaster city
The National Highway Traffic Safety Administration (NHTSA) has issued 19 recalls for different components of the Ram Promaster city.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ram Promaster city 2019
- Report Received Date: 2021-09-21
- Manufacturer: Chrysler (FCA US, LLC)
- Components: EXTERIOR LIGHTING:TURN SIGNAL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
- Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
- Model: Ram Promaster city 2021
- Report Received Date: 2021-09-21
- Manufacturer: Chrysler (FCA US, LLC)
- Components: EXTERIOR LIGHTING:TURN SIGNAL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
- Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
- Model: Ram Promaster city 2020
- Report Received Date: 2021-09-21
- Manufacturer: Chrysler (FCA US, LLC)
- Components: EXTERIOR LIGHTING:TURN SIGNAL
- Summary: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
- Consequence: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.
- Remedy: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.
- Model: Ram Promaster city 2021
- Report Received Date: 2021-09-09
- Manufacturer: Chrysler (FCA US, LLC)
- Components: SEAT BELTS
- Summary: Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
- Consequence: An unsecured child restraint system can increase the risk of injury during a crash.
- Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
- Model: Ram Promaster city 2020
- Report Received Date: 2021-03-09
- Manufacturer: Chrysler (FCA US, LLC)
- Components: SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
- Summary: Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram ProMaster City vehicles. The Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functions.
- Consequence: The loss of braking performance or autonomous braking functions can increase the risk of a vehicle crash without prior warning.
- Remedy: FCA US, LLC will notify owners, and dealers will replace the ABS module, free of charge. The recall began on March 30, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403.
Latest negative Ram Promaster city car reviews
Latest positive Ram Promaster city car reviews
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Vehicle year: 2018
Late one night, I was researching minivans on YouTube from the comfort of my own home. Luckily, I stumbled upon the Ram Promaster City Wagon. Although my wife wanted a stow-and-go style mini, I was pleasantly surprised by this van. We had already looked at and test-driven several other vans, including C, D, H, K, and T models, but they all came with a hefty price tag of $33k+. However, just two weeks later, we had a new Ram City Wagon SLT parked in our driveway. It was a great value for the money. After owning it for almost three weeks and putting 2400 miles on the clock, I can confidently say that we love it. The ride, handling, gas mileage, and interior space are all fabulous. Our wagon came with a long list of options, including heated seats, a backup camera with rear audible sensors, fog lamps, aluminum wheels, electric windows and doors (with child-proof lockouts in the rear), an adjustable steering wheel, electric adjustable heated mirrors, a rear wiper/washer with defroster, and the Uconnect radio, which is far superior to our Mylink on our GM. The front overhead storage shelf is also awesome. For those with babies or toddlers, there are plenty of cup/bottle holders: two in the front doors, one in the rear door, and two in the center console, for a total of eight. The headroom, shoulder room, and legroom in both the front and back are great. The front doors offer easy access to the front seats, which are equipped with turn knobs to adjust the seat recliner with lumbar support. Although there is no lever, the passenger has a recliner knob. The rear sliding doors open to expose rear seats that tumble forward in a 60/40 fashion (60 on the driver's side and 40 on the passenger's side), but they are non-removable. Putting our toddler in his car seat was a breeze, with no issues of banging our heads or straining our backs, and easy access to adjust the car seat. Additionally, each rear seating position (three in total) has the LATCH System to install a child's car seat. In terms of cabin safety, there are front airbags, front bucket seats tagged with airbag equipped, and side curtain airbags in the front and rear. I also read something about knee protection.I'm not entirely sure if that refers to the airbag or just the design of the lower dash. Other safety features that seem to be standard on every vehicle should be mentioned, such as antilock brakes, skid control, and hill assist. On the topic of safety, I've read professional reviewers complain about the lack of a 3rd row seat, but personally, I'm relieved! I've witnessed several rear-end accidents on the highway, and in every case, it was an automobile that was smashed into the back, up to the rear window. It's a tragedy waiting to happen to place your children or loved ones in a far rear seat/3rd row in any minivan or small SUVs. That could result in your child being compacted in any type of rear-end collision/accident. As the driver, I have a crumple zone in front of me with airbags and a steering wheel to attempt to maneuver, but you have limited or no control whatsoever when hit from behind. With that in mind, why would you place a child in the rear crumple zone? Can you explain that to me? A quick internet search will support my opinion. I suggest purchasing a full-sized van, SUV, or a bus. The rear cargo doors are also 60/40 opening to 90 or 180 degrees, offering easy, low-height access to the rear cargo area, which is carpeted with four anchoring points and shallow built-in side shelving on both sides. The rear cargo area is roughly 49In our area, we have many unpaved, washboard, and loose gravel roads. The vehicle performs satisfactorily and stays where pointed. I have driven autocross in my Alfa, motorcycles, snowmobiles, and boats. While it may not be my Alfa Spider, it certainly isn't a barge either. The word 'fun' comes to mind, with manners. Interior noise seems to be a topic of concern, but it's a van! My wife and I both think that our Ram's interior is as quiet as our 2014 Chevy extended super quiet cab. The van has a nice sounding 6-speaker stereo, free satellite radio for a year, flawless Bluetooth hookup, and iTunes with no problem. There are two 12-volt plugs between the seats and one in the rear driver's side. Also, near the shifter, there is a USB and audio input for your phone. Personally, I like the look of the wagon. I have fielded many questions from similar-minded folks at almost every stop, such as gas stations, grocery stores, and even highway rest areas. I am willing to show and tell, but my wife is not so much. Our dealer in Warren, PA was superb. Hats off to Cory and Troy. It was the best experience I have ever had! Out the door with the exterior and interior protection treatments and a Michelin tire swap with nitrogen, the van came in rig.
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Vehicle year: 2021
I needed an extra work vehicle and luckily my brother owns a dealership that does a lot of business with Enterprise Rentals. He offered me this van at what I thought was a great deal. While I'm still getting used to it, I'm hopeful that it will be a good fit for my needs. Admittedly, it took me a while to get used to the gas pedal, but I'm slowly getting the hang of it. I've noticed that every morning, especially if it's damp outside, the brakes seem to be a bit sensitive, which can be a bit startling. However, my brother's mechanic has checked them and confirmed that they're in good condition. I'm looking forward to taking it to the dealership for a more thorough inspection and hopefully any issues can be resolved. Overall, I'm optimistic about this van and excited to see how it performs for my work needs.
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Vehicle year: 2016
Congratulations on your purchase of a 2015 Promaster City! I noticed that you compared it to the Nissan Nv200 and the Chevy City Express, and ultimately chose the Promaster City for its impressive towing capacity and horsepower. It's great to hear that you're already enjoying the smooth ride and stability, even with a heavy load of tools. Thank you for sharing your experience with us!
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Vehicle year: 2017
We bought a new Ram Promaster SLT Passenger Wagon back in July 2016 and we absolutely love it! This truck was built tough to withstand hard commercial use and built to last, which really appealed to us. Everything is built with long term durability in mind, and it is evident. The truck has proven itself in Europe with over 2 million sold, serving Europeans both as a commercial van and family van. The 2.4 Tiger Shark motor is strong and efficient and also built to withstand constant commercial use, so we felt it would do well long term, with normal family use and it has. It has exceeded all expectations and is so useful and functional. Even in passenger form with the rear seat up and ready for use, we have a cargo area of 4 foot by 4 foot behind that rear passenger seat. It swallows up everything with ease, and you can stack stuff right to the ceiling. It's great for trips with the family and the family dog. It's rated to carry as much weight as most half ton pick-ups, just over 1800 pounds, in a much more affordable, practical, efficient design. Ride quality has been excellent and my wife and I feel the front seats are the best we've ever owned with amazing back support and comfort even in long 12 hour rides. Fuel economy has also been excellent with solid low to mid 20's in the city and 26-35 on the highway at 80 mph. We live in a mountainous western state and typically average just shy of 30 mpg with the cruise set at 80 and climbing mountains and hills. The nine-speed helps achieve that amazing number as does the very slippery aerodynamic design. In 7 years, we have had little to no issues. One window molding needed to be replaced under warranty, and our greatest issue was our AC stopped working. To be fair, that didn't make us happy as it only had 20k and Chrysler/Ram didn't seem interested in helping us even after being loyal to them for over 30 years and dozens of their products. If you use high-quality synthetic oil, you can easily get by with one oil change per year.We have found that using 91 octane or higher fuel has improved our fuel economy by about 3%. The cost of ownership has been very low, with only two oil changes so far using Valvoline synthetic and an OEM Mopar oil filter, costing around $40 per change. Maintenance has also been low cost, with only one oil change per year, a few air and cabin filters, and tire rotations. The only disappointment we have had is with the AC, which failed after only 20k miles. However, this vehicle has proven to be strong, reliable, and comfortable, with amazing utility at a much lower price than a pickup or Suburban type vehicle. It is fuel efficient and easy to maintain with little cost. It was built to withstand hard commercial use, and even after 7 years, we are confident that it will continue to be reliable with little wear and tear. We highly recommend this vehicle to anyone in need of a reliable family hauler or work vehicle that is affordable and reliable for the long haul. Unfortunately, 2022 will be the last chance to buy a new one as Ram has decided to join the ranks of Ford, Nissan, Chevrolet, and Mercedes, all of which have dropped or will drop their small vans.
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Vehicle year: 2018
I've rented this van three times now and, until this current time, I noticed some comfort features lacking. First off, I'm a repair guy and I own an Avalanche truck, which can pack all my tools and pull a trailer no problem. MPG is my problem. So, the first time I rented one was in December of 2015, right after they came out. I also have a catering company and my truck was in the shop. It handled my equipment well and I was pleased. The second time, I had to pack my daughter for college and drive about 500 miles. I got about 27mpg, and that was mostly freeway. This last time, I noticed things that I hadn't before. There is a lack of two armrests, which seems like it should be commonplace, especially for a cargo van. The ability to rest your arms on the door armrest area is just a bit too far away. Your forearm is on it but your elbow is off, and if you shift towards the door, your I rented the cargo version which unfortunately doesn't have second row seats. However, the cargo area has a nice 12vdc plug which is a great feature. It's worth noting that the two plugs in the front are not 'live' unless the key is on, so you can't charge phones, tablets, etc. unless the van is on, which is a bit of a bummer. The standard rims and tires are also a bit weak. I've been searching for a van like this for the past year, but unless the Tradesman SLT has more comfort features, I'm not completely sold. On the plus side, I do like the towing feature, which the Chevy and Nissan are not compatible with, but the Transit is. As I'm on the road all day with a co-worker, these minor details are actually major for me.
Are you having problems with your Ram Promaster city?
Jaren Hauck 2025-02-06
Vehicle year: 2018
I have been given this vehicle to use as a service van. Unfortunately, it has been the most uncomfortable van I have had during my career. The driver's seat becomes very uncomfortable after about 45 minutes of driving, and the cab is cramped with little storage, none of which is behind the seats. I was disappointed to find that the van was not equipped with variable speed intermittent wipers, which would have been a useful feature. In the 33,000 miles that I have driven it so far, it has been in the shop twice for a bad front stabilizer/sway bar. During my second visit today, I was advised by the dealership that the part is on back order. I suppose they are on back order because of how many they are replacing? Thankfully, our fleet vehicles are rotated out after 80,000 miles. I hope and pray that my company doesn't make the same mistake of selecting this vehicle again.
Ricky Rempel 2025-01-25
Vehicle year: 2018
The vehicle experienced several issues, including a shaking steering wheel that was not aligned with the front wheels and a sliding door on the passenger side that unlatched while driving multiple times. Despite more than four attempts by the service department to solve the steering wheel issue, it remained unresolved. Unfortunately, the Ram Customer Care case manager was unreachable, and my messages were not returned for seven days. While the design of the car is great for small businesses and families, the mechanical quality is very poor. This experience has led me to conclude that this will be my first and last Chrysler/Fiat creation.
Clair Runolfsson 2025-01-11
Vehicle year: 2021
I've been the proud owner of this van for 4 months and 8000 miles. My vehicle is set up for cargo use with a partition between the front passengers and rear cargo. However, I must say that the van is a bit narrow, which can make it feel a bit cramped. At first glance, the van appears to have ample storage, but the storage shelf above the passengers is shallow and not very useful. The door pockets are big enough, but between the seats, there is only a small cup holder and two outlets (which unfortunately died on me recently). Additionally, anyone taller than 6ft may have a difficult time finding a comfortable driving position. On the bright side, the engine is strong enough, and the entertainment system is fine. The back-up camera is also a nice feature. However, I have recently experienced a rough idle upon a cold start, which is concerning. Overall, I would not recommend this vehicle as I have serious concerns about its reliability.
Mitchell White 2025-01-10
Vehicle year: 2019
Hey there! I hope you're doing well. I just wanted to share my experience with this product. While I've owned it since 2015 and have put nearly 60,000 miles on it, I've unfortunately encountered a few issues. The Bluetooth and radio have frozen on me a few times, and I've had some trouble with the rearview camera not activating. Additionally, I've had to deal with some common problems like a wobbling radiator fan and a failed thermostat/cooling sensor. The TPMS monitoring system has also given me some trouble, and I've had to replace the license plate light a few times. Just wanted to give you a heads up!
Louisa Tromp 2024-11-27
Vehicle year: 2019
This vehicle lacks a CD/DVD player and the front seats do not recline. Additionally, there is no lever as in other vehicles I have owned or driven in over the past 45 years. There have been three recalls, and the jack that comes with the spare tire (which must be purchased separately) is unable to lift the rear wheels off the ground. Despite these issues, I am confident in my decision not to purchase this vehicle again.