2002 Mercury Mountaineer problems
The Mercury Mountaineer is a mid-size luxury sport utility vehicle (SUV) that was sold by Mercury from 1996 until 2010. Sharing many of its features with the Ford Explorer, the vehicles were virtually identical in terms of hardware. Externally, they were styled somewhat differently, and the Mountaineer was positioned with a more upscale interior, with the Mountaineer's MSRP coming in at $1,000–$6,000 more than the Explorer. It was last redesigned for the 2006 model year with a new frame, looking very similar to its previous model.
Some controversy resulted after the media highlighted a number of rollovers involving Explorers and Mountaineers fitted with Firestone tires. The Mountaineer has been praised for its excellent handling and stability. The Mountaineer was never sold in Canada. As part of the discontinuation of the Mercury brand, production of the Mountaineer ended in late 2010.
Background
In 1990, General Motors introduced the Oldsmobile Bravada sport-utility vehicle, derived from the four-door Chevrolet S-10 Blazer. Though far lower in price, the Bravada was marketed as a competitor to the Range Rover (and the later Land Rover Discovery) and Toyota Land Cruiser. While sharing its body with the Blazer, Oldsmobile differentiated the Bravada with the use of model-specific trim and a dedicated all-wheel drive powertrain (in place of part-time four-wheel drive). For 1993, Jeep briefly revived the long-running Grand Wagoneer nameplate as part of the Jeep Grand Cherokee model line, using woodgrain exterior trim and a leather interior; limited sales led to its cancellation after a single model year.
As a response to the Bravada and the Grand Wagoneer, Ford introduced the 1993 Ford Explorer Limited in 1992. In contrast to the outdoors-themed Explorer Eddie Bauer, the Limited was geared towards on-road driving; it was fitted with all-wheel drive in place of traditional four-wheel drive. The Limited was also distinguished by monochromatic body trim, body-color bumpers, and chrome wheels.
As part of the redesign of the Explorer for 1995, the Limited remained part of the Explorer lineup, with the segment gaining additional competitors through the use of badge engineering. For 1996, the Acura SLX (Isuzu Trooper), Infiniti QX4 (Nissan Pathfinder), and the larger Lexus LX450 (Toyota Land Cruiser) were introduced together.
As these brands, along with Oldsmobile, competed more directly with luxury brands than the Ford model line, Ford Motor Company sought to develop SUVs for its Lincoln-Mercury division. To minimize model overlap, Mercury was chosen to sell a version of the mid-size Ford Explorer, while Lincoln would sell a version of the then-upcoming full-size Ford Expedition.
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Common 2002 Mercury Mountaineer problems
The 2002 Mercury Mountaineer is known to have several common problems based on complaints from owners. One of the most frequently reported issues is a cracked rear panel, which is especially prevalent in the 2002-2005 models.
Another common problem reported by owners is transmission failure, particularly in the 2002 model.
Body-related issues are also common in the 2002-2005 Mercury Mountaineer, with 139 complaints filed for this generation.
It is important to note that these issues are based on owner complaints and may not represent the overall reliability of the 2002 Mercury Mountaineer. Regular maintenance and servicing can help prevent or mitigate some of these problems.
2002 Mercury Mountaineer car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercury Mountaineer problems, we found that the most common problems with these 2023 model year vehicles are:
- Power train problems
- Structure problems
- Suspension problems
- Engine and engine cooling problems
- Visibility problems
The graph below shows statistics for all 2002 Mercury Mountaineer vehicle components and the number of complaints received.
Latest 25 complaints 2002 Mercury Mountaineer
The NHTSA has received 390 complaints about various vehicle components related to the 2002 Mercury Mountaineer. Below are the 25 most recent complaints reported for 2002 Mercury Mountaineer vehicles.
2023-12-27
STEERING PROBLEM
- Date Of Incident: 2023-01-02
- VIN: 4M2ZU66W62Z
- Components: STEERING
- Summary: Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steering within 3 months of purchase. A second unit was installed and after about a year had the exact same failure as the first unit. Also resulting in the loss of power steering. It is my contention that Detroit Axel is not capable of re-manufacturing to a satisfactory safety standard. I believe they should be investigated and perhaps subject to a product recall. I pray nobody has yet been killed by their ineptitude!
2022-06-18
POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2022-06-18
- VIN: 4M2ZU86E92U
- Components: POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE
- Summary: Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame components, and other structural components that may present a safety hazard. Electrical : electrical systems and items such asa wiring and cable on or inside the door, ignition switch cover detach ,instrument panel and gauges blinking that causes motors and actuators that power mechanical devices like (windows, sunroofs, seats, etc.) Generate some kind of electrical problem that may present a safety hazard. Power train :transmissions, transfer cases fluid hard to check ,electronic control units and shift lever inacurated, drive axles, hubs, shafts, differentials, CV joints star vibration that may present a safety hazard.
2022-05-10
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2022-05-10
- Fire: 1
- VIN: 4M2DU86W72U
- Components: UNKNOWN OR OTHER
- Summary: Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire.
2020-02-05
STRUCTURE,VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2017-06-01
- VIN: 4M2ZU86W32Z
- Components: STRUCTURE,VISIBILITY/WIPER
- Summary: TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON SEVERAL OCCASIONS. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED ON ONE OCCASION WHILE DRIVING THE VEHICLE, THE LIFT GATE AJAR WARNING LIGHT ILLUMINATED. THE CONTACT'S SON WENT TO CLOSE THE LIFT GATE AND GLASS SHATTERED. THE CONTACT HIRED A GLASS REPAIRMEN TO FIX THE WINDOW FOR $250.00. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 01I010000 (VISIBILITY) WITH THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
2019-03-06
AIR BAGS PROBLEM
- Date Of Incident: 2019-02-28
- Number Of Injuries: 1
- Crash: 1
- VIN: 4M2ZU66E02Z
- Components: AIR BAGS
- Summary: TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
2017-07-01
ELECTRICAL SYSTEM,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2017-06-27
- VIN: 4M2ZU86E82Z
- Components: ELECTRICAL SYSTEM,UNKNOWN OR OTHER
- Summary: MY POWER WILL STAY ON FOR LONG PERIODS OF TIME ALSO I'M HAVING AN ACCELERATION PROBLEM WHEN I DRIVE I HAVE TO WAIT FOR IT TO GO TO ABOUT 25 MI TILL 26 FOR IT TO PICK UP ANY SPEED IT TAKES A VERY LONG TIME FOR IT TO PICK UP ANY SPEED IN THE 1ST PLACE.
2017-06-05
ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES PROBLEM
- Date Of Incident: 2017-03-11
- VIN: 4M2ZU86E72Z
- Components: ELECTRICAL SYSTEM,ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES
- Summary: I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHASED THIS VEHICLE, I HAVE SPENT OVER $1,500 IN COSTS FOR REPAIRS TO THIS VEHICLE, BEGINNING WITH I HAD TO GET AN OIL CHANGE ON THE SAME DAY THAT I PURCHASED THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY IN ROUTE FROM THE DEALERSHIP. ALSO, AS I WAS EN ROUTE FROM THE DEALERSHIP, ON THE EXPRESSWAY A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I FOUND OUT THAT THE HORN WAS NOT WORKING. THINGS HAVE JUST WENT DOWNHILL FROM THERE.
2017-05-26
SUSPENSION,POWER TRAIN,SERVICE BRAKES PROBLEM
- Date Of Incident: 2017-03-11
- VIN: 4M2ZU86E72Z
- Components: SUSPENSION,POWER TRAIN,SERVICE BRAKES
- Summary: I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $1500.00 IN COST FOR REPAIRS ON THIS VEHICLE, BEGINNING WITH I HAD TO GET THE OIL CHANGED THE SAME DAY THAT I BOUGHT THE VEHICLE BECAUSE THE CHANGE OIL REQUIRED LIGHT CAME ON AS SOON AS I EXITED THE EXPRESSWAY, I ALMOST GOT INTO A SERIOUS ACCIDENT ON THE EXPRESSWAY IN ROUTE FROM THE CAR DEALERSHIP BECAUSE A MOTORIST TRIED TO CUT ME OFF AND THAT IS WHEN I DISCOVERED THAT THE HORN WAS NOT WORKING. THE NEXT DAY THE POWER DOOR LOCKS STOPPED WORKING AND THINGS JUST HAS WENT DOWN HILL SINCE THEN, THE VEHICLE IS IN THE SHOP RIGHT NOW AS I'M TYPING THIS, I HAVE NOT DRIVEN THE VEHICLE ANYWHERE OTHER THAN BACK AND FORTH TO REPAIR SHOPS. I FILED A COMPLAINT WITH THE BBB BUT NOTHING WAS DONE ABOUT THE COMPLAINT BECAUSE THE BUSINESS RESPONDED SAYING THE VEHICLE WAS USED AND I REJECTED THE RESPONSE AND THEN RECEIVED AN EMAIL FROM THE BBB SAYING THAT THE CASE WAS CLOSED. THIS VEHICLE WAS A LEMON WITH A LOT OF ISSUES AND NONE OF THOSE ISSUES WERE DISCLOSED TO ME WHEN I PURCHASED THE VEHICLE.
2017-03-09
AIR BAGS PROBLEM
- Date Of Incident: 2016-04-21
- VIN: 4M2DU86K12U
- Components: AIR BAGS
- Summary: WHILE DRIVING ON A STRAIGHT ROAD GOING 20-25 MPH, MY DRIVER AND PASSENGER SIDE/CURTAIN AIRBAGS DEPLOYED FOR NO REASON. I PULLED OVER AND CALLED MY INSURANCE COMPANY STILL CONFUSED AS TO WHY THIS HAPPENED. THEY INFORMED ME TO CALL FORD AND REPORT IT AND CUT THE AIRBAG ENOUGH TO SEE. WITH NO LUCK ON GETTING HELP FROM FORD OR MY INSURANCE COMPANY, I'M NOW DEALING WITH FAILING INSPECTION DUE TO MY AIRBAG LIGHT. I FEEL THIS IS A MANUFACTURER PROBLEM AS I HAVEN'T MADE ANY MODIFICATIONS TO THE VEHICLE.
2016-11-21
POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2016-11-21
- VIN: 4M2ZU86K32U
- Components: POWER TRAIN,ELECTRICAL SYSTEM,VEHICLE SPEED CONTROL
- Summary: WHEN GOING 25-30 MPH VEHICLE WILL NOT SHIFT.IT ACTUALLY KICKED THE VEHICLE BACK. OD LIGHT STARTED TO FLASH THEN SERVICE ENGINE SOON LIGHT CAME ON.BEEN DOING THIS SINCE. WENT TO GO GET MOUNTAINEER READ AND OF COARSE..THE TRANSMISSION..SOMETHING NEEDS TO BE DONE OTHERWISE THIS MIGHT EVENTUALLY LEAD TO A LAWSUIT AFTER READING ALL OF THE COMPLAINTS ON THE EXACT SAME THING.
2016-08-16
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2016-08-15
- VIN: 4M2DU86E32Z
- Components: UNKNOWN OR OTHER
- Summary: I WAS DRIVING ON THE HIGHWAY & STOPPED AT ONE OF THE SERVICE STATIONS ALONG THE HIGHWAY. WHEN I RETURNED TO THE VEHICLE I PUT MY CHILDREN IN THE CAR, TURNED IT ON, PUT THE CAR IN DRIVE HIT THE GAS & THE VEHICLE DID NOT MOVE. I TRIED PUTTING IT IN REVERSE & NOTHING HAPPENED. THE CAR WOULD REV UP BUT WOULD NOT MOVE. IT FELT LIKE I HAD THE CAR ON NEUTRAL. TRIED SEVERAL TIMES & NOTHING HAPPENED. I THEN TRIED TO PUT THE CAR ON D3 & THAT IS WHEN IT MOVED SLIGHTLY. PARK & DRIVE DO NOT WORK!! VERY DANGEROUS HAD THIS HAPPENED WHILE I WAS STILL DRIVING ON THE HIGHWAY, WHICH IS WHAT WOULD HAVE PROBABLY HAPPENED. I WAS ONLY OUT OF MY CAR FOR 10 MINUTES.
2016-04-22
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2016-04-22
- VIN: 4M2ZU86E52Z
- Components: UNKNOWN OR OTHER
- Summary: STARTED VEHICLE TO GO TO WORK LIKE EVERY DAY TRIED TO SHIFT INTO R SHIFTER BROKE OF IN MY HAND. NEEDS TO BE RECALLED. I AM GLAD IT HAPPENED IN DRIVE WAY. I LIVE ON HIGHWAY AND IT COULD HAVE BROKE AFTER I WAS IN HIGHWAY SHIFTING INTO D.
2015-07-21
TIRES PROBLEM
- Date Of Incident: 2014-10-25
- VIN: 4M2ZU86W72Z
- Components: TIRES
- Summary: TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER EQUIPPED WITH BF GOODRICH TIRES 105S RUGGED TRAIL T/A TIRES, SIZE: P245/65R17. THE CONTACT NOTICED EXCESSIVE CRACKING AROUND THE TREAD FOR ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE NOT ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 10,000 AND THE VEHICLE FAILURE MILEAGE WAS 90,000.
2015-07-03
ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2015-06-27
- VIN: 4M2DU86W72U
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: DRIVING AT NORMAL SPEED OF APPROXIMATELY 40 MPH ON A CITY STREET, THE SPARK PLUG AND COIL SHOT OUT FROM THE #2 CYLINDER. A LARGE PERCUSSION BANGING SOUND EMITTED FROM UNDER THE HOOD WHICH WAS THE DETECTABLE EVIDENCE SOMETHING HAD JUST GONE DESPERATELY WRONG WITH THE ENGINE.
2015-05-08
POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS PROBLEM
- Date Of Incident: 2015-05-01
- VIN: 4M2ZU86W62Z
- Components: POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS
- Summary: WHILE DRIVING TO WORK ONE MORNING ALL I HERE WAS DING DING DING OD/OFF STARTED FLASHING . SEC LATER CHECK TRANSMISSION LIGHT CAME ON NOW WHEN I DRIVE PUTTING FOOT ON THE PADDLE TO GO IT WILL IDLE UP I RELEASE AND IT WILL SHIFT N GO. AAMCO SAYING THAT I NEED A REBUILT TRANNY THAT'S BS WITH ALL WHAT I HAVE BEEN READING IT'S JUST A RIP OFF I DON'T HAVE $3500 TO GET THIS FIX. NOW SEEING NOT ONCE NOT TWICE SO MANY COMPLAINTS I READ THAT PEOPLE PAID FOR 2 OR MORE TRANNY FOR THE VEHICLE'S AND NOTHING IS BEEN DONE ABOUT IT. AND THE FORD DEALS KNOWS ABOUT IT..... DO A HUMAN BEING HAS TO LOSE THEIR LIFE BEFORE FORD DEALER'S CAN OWN UP TO THERE RESPONSIBILITY? IF THEY WAS IN OUR SHOES THEY WOULD WANT THE SAME THING VICE VERSE THEY SAY U REAP WHAT YOU SOW. PLEASE PLEASE PLEASE HELP UP JUST FIX OUR TRANSMISSION THAT'S ALL.. ANOTHER THING ABS LIGHT STAYS ON CHECK ENGINE LIGHT STAYS ON THE SEAT BELT LIGHT STAYS ON ALL MY WINDOWS DOESN'T LET DOWN NOW WTF? *TR
2015-04-18
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2015-04-18
- VIN: 4M2ZU66W72Z
- Components: ENGINE AND ENGINE COOLING
- Summary: MY SPARK PLUG ON #2 CYLINDER JUST SHOT OUT OF MY TRUCK'S ENGINE... ARGH!!!! DESTROYED MY COIL PACK AND COULD HAVE BUSTED THE FUEL LINE. AND NOW I CANT PUT IN THE SPARK PLUG. WTF........??????? *TR
2015-03-12
POWER TRAIN PROBLEM
- Date Of Incident: 2015-02-25
- VIN: 4M2ZU86E32U
- Components: POWER TRAIN
- Summary: TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO SHIFT INTO GEAR WHEN THE VEHICLE WAS OFF. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
2015-02-25
SEAT BELTS PROBLEM
- Date Of Incident: 2015-02-12
- Components: SEAT BELTS
- Summary: TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SEAT BELT BECAME TOO TIGHT TO BREATHE AND WOULD NOT LOOSEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS UNKNOWN.
2015-02-07
POWER TRAIN PROBLEM
- Date Of Incident: 2015-01-08
- VIN: 4M2ZU86E02Z
- Components: POWER TRAIN
- Summary: WHILE DRIVING THE "OD" LIGHT STARTED FLASHING AND THE VEHICLE WOULD NOT SHIFT FROM 2ND TO THIRD GEAR. IT WOULD JUST REV UP. IF YOU LET OFF THE GAS IT WOULD USUALLY SHIFT INTO 3RD GEAR. I WAS GOING TO TRY TO CHECK THE FLUID BUT COULDN'T FIND THE DIPSTICK. I CHECKED THE MANUAL AND FOUND OUT THERE IS NONE. WHEN I CHECKED ONLINE FOR HELP I FOUND ALL THE OTHER COMPLAINTS THAT WERE EXACTLY LIKE MINE. IT IS VERY DISAPPOINTING THAT FORD WILL NOT ISSUE A RECALL ON THIS OBVIOUSLY POORLY DESIGNED TRANSMISSION. THIS IS A VERY EXPENSIVE PART FOR AN OWNER TO REPLACE AND IS A SAFETY ISSUE AS YOU COULD LOSE THE ABILITY TO ACCELERATE AT A CRITICAL MOMENT. WITH AS MANY COMPLAINTS AS I AM SEEING ONLINE THERE SHOULD DEFINITELY BE A RECALL. I HOPE IT DOESN'T TAKE SOMEBODY GETTING HURT OR KILLED FOR ACTION TO BE TAKEN. *JS
2014-12-29
ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2011-04-04
- VIN: 4M2ZU66W72Z
- Components: ELECTRICAL SYSTEM,STRUCTURE
- Summary: THE CAR WOULD HAVE A WARNING DISPLAY THAT A DOOR WAS AJAR AND WE WOULD CHECK ALL THE DOORS AND RE-CLOSE THEM ALL AND THE WARNING WOULD STILL APPEAR. THEN WE WOULD CHECK THE LIFT GATE WINDOW ON THE BACK AND RE-CLOSE IT AND THE DISPLAY WOULD GO AWAY, BUT THE LIFT GATE WAS CLOSED THE WHOLE TIME BEFORE. IT CONSTANTLY DOES THIS AND NOW THE LIFT GATE HAS A CRACK IN IT. *TR
2014-11-17
POWER TRAIN PROBLEM
- Date Of Incident: 2014-11-12
- Components: POWER TRAIN
- Summary: I RECENTLY DECIDED TO BE #TEAMFORD....UNFORTUNATELY I'M DISAPPOINTED. MY TRUCK NOW HAS THE O/D LIGHT FLASHING EXCESSIVELY. THE TRUCK GOES IN TO 3RD GEAR BUT THUMPS & GOES DOWN INTO 2ND & THEN 1ST. I WAS TOLD THE REPAIRS WILL RUN ME ABOUT $1800. I REALLY WISH I WOULD'VE STUCK WITH CHEVROLET. .... I'VE USED GOOGLE TO SEE IS ANYONE ELSE HAVING THIS PROBLEM....& YES THEY ARE. FORD SHOULD REALLY OWN UP TO THIS & FIX THIS PROBLEM OUR DO A RECALL. THIS IS SAD. BOY DO I MISS MY CHEVY..... *TR
2014-11-06
SERVICE BRAKES PROBLEM
- Date Of Incident: 2014-11-04
- Components: SERVICE BRAKES
- Summary: CHANGED FRONT PADS ( NEVER OPENED BLEEDER)THEN HAD SOFT PEDAL, AFTER THAT CHANGED FROND BRAKE LINES MASTER CYLINDER, BOOSTER, ABS CONTROL UNIT AND CALIPERS STILL SOFT PEDAL. THEN USED SNAPON SCAN TOOL TO PERFORM BRAKE BLEEDING IN ABS CONTROL UNIT, STILL PROBLEM PERSISTED, AS OF NOW STILL NO LUCK (BLEEDING ALL 4WHEELS IN FACTORY SPECS HAVE BEEN PERFORM/BENCH BLEEDING) STILL SOFT PEDAL. *TR
2014-10-28
POWER TRAIN PROBLEM
- Date Of Incident: 2014-09-25
- VIN: 4M2ZU86K92Z
- Components: POWER TRAIN
- Summary: WHILE DRIVING AT AROUND 35 MPH THE O/D LIGHT STARTED FLASHING, ERROR MESSAGE CHECK TRANSMISSION AND CHECK ENGINE LIGHT STAYED ON. THE VEHICLE STARTED SHIFTING ERRATICALLY FROM A START THEN HAD PROBLEMS SHIFTING INTO GEARS. I BROUGHT IT TO MY MECHANIC AND DECIDED TO CHANGE, CLEAN AND FLUSH TRANSMISSION FLUIDS. THIS DID NOT SOLVE THE PROBLEM. I THEN WENT ON LINE TO FIND CURES FOR THIS PROBLEM AT FORD MOTOR CO WEB SITE AND THERE WAS NO INFORMATION THERE . I SEARCHED THE WEB FOR SIMILAR PROBLEMS AND CAME UP WITH OVER 500 COMPLAINTS WITH FORD BLAZERS' AND MOUNTAINEERS 2002 THROUGH 2004 TRANSMISSION RELATED PROBLEMS WITH THE SAME SYMPTOMS..5R555 SOLENOID PACK. I FOUND A COMPANY THAT CLAIMED THE PROBLEM IS THE TRANSMISSION 5 SOLENOID PACK NEEDING A UP GRADE AND THIS SHOULD SOLVE THE PROBLEM THROUGH USA INDUSTRIES IN BAY SHORE NY. PURCHASED THIS OEM FORD UPGRADE PACKET, INSTALLED THIS MIRACLE PART AND THE PROBLEMS WERE STILL THERE. NOW USA INDUSTRIES DOESN'T WANT TO HEAR ABOUT REFUNDING MY MONIES EVEN THOUGH I AM STILL IN THE REFUND TIME LIMIT.. HOPEFULLY EBAY WILL RESOLVE THERE POOR CUSTOMER RELATIONS ISSUE. FORD CLAIMS I NEED TO HAVE A COMPLETE TRANSMISSION REPLACEMENT AT APPROXIMATELY $2500.00. I SPOKE TO SEVERAL FORD CERTIFIED MECHANICS AND THEY TOLD ME THAT FORD IS AWARE OF THIS ISSUE BUT ARE HESITANT TO ISSUE A RECALL SINCE THERE HAVE BEEN NO DEATHS.. CAN THAT BE FOR REAL????? IS ANYONE ELSE READY TO STAND UP TO FORD FOR A RECALL DEMAND ON OUR CARS?? *TR
2014-09-25
STEERING,ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2014-08-15
- Components: STEERING,ELECTRICAL SYSTEM
- Summary: I WENT TO TAKE MY VEHICLE FOR EMISSIONS TEST AND OIL CHANGE AND WHEN I WENT TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, IT JUST DANGLED IN THE AIR. I FOUND THIS TOTALLY UNBELIEVABLE!!!!!, NEEDLESS TO SAY, MY KEY WAS STUCK IN THE IGNITION DUE TO IT BEING STUCK IN PARK. I HAD TO HAVE IT TOWED AND STEERING COLUMN REPLACED. THEN YESTERDAY WHILE HAVING THE BRAKES FIXED AND TRYING TO HAVE IT TEST DRIVEN, THE KEY WAS STUCK IN THE IGNITION AGAIN AND NOT ABLE TO MOVE TO THE ENGINE START POSITION. THIS IS RIDICULOUS, IT NEEDS TO BE SOMETHING DONE ABOUT THIS SITUATION SINCE THIS IS AT SOME POINT, CAUSE AN INJURY. FORTUNATELY, BOTH TIMES MY VEHICLE WAS PARKED. BUT WHAT IF SOMEONE ELSE ISN'T? PLEASE HELP US OUT. THESE ARE NICE VEHICLES AND THIS IS GIVING THEM A BAD REP. THANK YOU. *TR
2014-09-15
ENGINE AND ENGINE COOLING PROBLEM
- Date Of Incident: 2014-09-11
- VIN: 4M2DU66W12Z
- Components: ENGINE AND ENGINE COOLING
- Summary: TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 3 MPH, THE HIGH TEMPERATURE AND LOW OIL WARNING INDICATORS ILLUMINATED. THE OIL PRESSURE GAUGE DROPPED TO ZERO AND A LOUD NOISE WAS HEARD. THE CONTACT MERGED THE VEHICLE TO THE EMERGENCY LANE AND SHUT THE VEHICLE OFF. THE CONTACT CHECKED THE OIL LEVEL AND OBSERVED THAT THE OIL WAS FULL. THE CONTACT RESTARTED THE VEHICLE AND THE NOISE WAS STILL PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN NOTICED THAT THERE WERE METAL SHAVINGS IN THE ENGINE OIL AND THE ENGINE NEEDED TO BE REPLACED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
2002 Mercury Mountaineer recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2002 Mercury Mountaineer.
2009-10-13
- Manufacturer: FORD MOTOR COMPANY
- Components: VEHICLE SPEED CONTROL
- Summary: FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
- Consequence: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
- Remedy: FORD WILL NOTIFY OWNERS THAT DEALERS WILL INSTALL A FUSED WIRING HARNESS IN LINE WITH THE SCDS. ON 1999-2003 WINDSTAR VEHICLES WITH A LEAKING SCDS, DEALERS WILL ALSO INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY. REPAIRS WILL BE COMPLETED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 27, 2009. OWNERS MAY CONTACT FORD AT 1-888-222-2751.
2007-12-11
- Manufacturer: SAFELITE FULFILLMENT, INC.
- Components: VISIBILITY:GLASS, SIDE/REAR
- Summary: CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
- Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
- Remedy: SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
2001-05-24
- Manufacturer: FORD MOTOR COMPANY
- Components: TIRES:SIDEWALL
- Summary: VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE RIGHT SIDE TIRES MAY HAVE HORIZONTAL CUTS ON THE EDGE OF THE TREAD THAT COULD HAVE OCCURRED DURING VEHICLE ASSEMBLY.
- Consequence: OVER TIME, THE TIRE COULD FAIL, INCREASING THE RISK OF A CRASH.
- Remedy: DEALERS WILL INSPECT THE TIRES AND, IF ANY SLICES ARE FOUND, THE CUT TIRES WILL BE REPLACED. OWNER NOTIFICATION BEGAN JUNE 7, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT FORD AT 1-800-392-3673.
2001-04-10
- Manufacturer: FORD MOTOR COMPANY
- Components: VISIBILITY:GLASS, SIDE/REAR
- Summary: THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MONTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT.
- Consequence: ROTATION OF THE BRACKETS COULD POTENTIALLY CAUSE THE LIFT CYLINDERS TO DETACH FROM THE GLASS OR, IN SOME CASES, COULD POTENTIALLY CAUSE THE LIFTGATE GLASS TO BREAK. EITHER CONDITION IS MOST LIKELY TO OCCUR WHEN THE GLASS IS BEING CLOSED.
- Remedy: FORD DEALERS WILL INSPECT THE VEHICLES FOR THE POSITION OF BOTH THE LEFT AND RIGHT LIFTGATGE GLASS LIFT CYLINDER BRACKETS. IF THE BRACKETS ARE IN THE PROPER POSITION, THE BRACKET RETAINERS WILL BE TIGHTENED TO A HIGHER TORQUE. IN CASES WHERE THE BRACKET IS NOT PROPERLY POSITION, THE BRACKET MUST BE RE-ALIGNED.
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