2004 Mercury Mountaineer problems
The Mercury Mountaineer is a mid-size luxury sport utility vehicle (SUV) that was sold by Mercury from 1996 until 2010. Sharing many of its features with the Ford Explorer, the vehicles were virtually identical in terms of hardware. Externally, they were styled somewhat differently, and the Mountaineer was positioned with a more upscale interior, with the Mountaineer's MSRP coming in at $1,000–$6,000 more than the Explorer. It was last redesigned for the 2006 model year with a new frame, looking very similar to its previous model.
Some controversy resulted after the media highlighted a number of rollovers involving Explorers and Mountaineers fitted with Firestone tires. The Mountaineer has been praised for its excellent handling and stability. The Mountaineer was never sold in Canada. As part of the discontinuation of the Mercury brand, production of the Mountaineer ended in late 2010.
Background
In 1990, General Motors introduced the Oldsmobile Bravada sport-utility vehicle, derived from the four-door Chevrolet S-10 Blazer. Though far lower in price, the Bravada was marketed as a competitor to the Range Rover (and the later Land Rover Discovery) and Toyota Land Cruiser. While sharing its body with the Blazer, Oldsmobile differentiated the Bravada with the use of model-specific trim and a dedicated all-wheel drive powertrain (in place of part-time four-wheel drive). For 1993, Jeep briefly revived the long-running Grand Wagoneer nameplate as part of the Jeep Grand Cherokee model line, using woodgrain exterior trim and a leather interior; limited sales led to its cancellation after a single model year.
As a response to the Bravada and the Grand Wagoneer, Ford introduced the 1993 Ford Explorer Limited in 1992. In contrast to the outdoors-themed Explorer Eddie Bauer, the Limited was geared towards on-road driving; it was fitted with all-wheel drive in place of traditional four-wheel drive. The Limited was also distinguished by monochromatic body trim, body-color bumpers, and chrome wheels.
As part of the redesign of the Explorer for 1995, the Limited remained part of the Explorer lineup, with the segment gaining additional competitors through the use of badge engineering. For 1996, the Acura SLX (Isuzu Trooper), Infiniti QX4 (Nissan Pathfinder), and the larger Lexus LX450 (Toyota Land Cruiser) were introduced together.
As these brands, along with Oldsmobile, competed more directly with luxury brands than the Ford model line, Ford Motor Company sought to develop SUVs for its Lincoln-Mercury division. To minimize model overlap, Mercury was chosen to sell a version of the mid-size Ford Explorer, while Lincoln would sell a version of the then-upcoming full-size Ford Expedition.
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Common 2004 Mercury Mountaineer problems
Based on the complaints from owners of the 2004 Mercury Mountaineer, several common problems have been reported. Here is a detailed list of these issues:
- Transmission Failure: Another significant issue faced by owners of the 2004 Mountaineer is transmission failure. This problem has been reported in the 2002 model year as well, indicating a recurring transmission issue across certain generations of the Mountaineer.
- Suspension, Brake, and Drivability Problems: As mentioned in discussions on Reddit forums, owners have raised concerns about suspension, brake, and drivability problems in the 2004 Mercury Mountaineer. These issues can impact the overall performance and safety of the vehicle, requiring attention and potential repairs.
- Drive System: The drive system of the 2004 Mountaineer has also been a trouble spot, with reported issues related to driveshaft or axle, CV joint, differential, transfer case, driveline vibration, and other components. These drive system problems can affect the vehicle's handling and drivability.
- Fuel System/Emissions: Owners have reported problems with the fuel system and emissions in the 2004 Mountaineer. Issues such as fuel-injection system problems, fuel gauge/sender issues, fuel pump malfunctions, and difficulties filling up the tank have been highlighted as common concerns.
- Engine Major: The engine of the 2004 Mountaineer has faced major issues, including engine rebuild or replacement, cylinder head problems, head gasket failures, and timing chain or belt issues. These engine-related problems can lead to significant performance issues and costly repairs.
- Brakes: Brake-related problems have been reported by owners, including premature pad/rotor wear, pulsation or vibration, antilock system issues, parking brake malfunctions, caliper problems, and brake failure. Addressing brake issues is crucial for the safety and functionality of the vehicle.
- Electrical System: The electrical system of the 2004 Mountaineer has also been a trouble spot, with reported problems ranging from alternator issues, starter malfunctions, battery-related problems, ignition system failures, to electronic system failures. Electrical issues can cause various operational challenges in the vehicle.
These common problems reported by owners of the 2004 Mercury Mountaineer highlight a range of issues affecting different aspects of the vehicle. Addressing these concerns promptly and effectively is essential to ensure the safety, reliability, and performance of the vehicle.
2004 Mercury Mountaineer car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercury Mountaineer problems, we found that the most common problems with these 2023 model year vehicles are:
- Structure problems
- Power train problems
- Vehicle speed control problems
- Electrical system problems
- Air bags problems
The graph below shows statistics for all 2004 Mercury Mountaineer vehicle components and the number of complaints received.
Latest 25 complaints 2004 Mercury Mountaineer
The NHTSA has received 210 complaints about various vehicle components related to the 2004 Mercury Mountaineer. Below are the 25 most recent complaints reported for 2004 Mercury Mountaineer vehicles.
2021-06-21
POWER TRAIN PROBLEM
- Date Of Incident: 2020-08-19
- VIN: 4M2ZU86K84U
- Components: POWER TRAIN
- Summary: This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I will never buy a FoundOnRoad Dead ford pos ever. The transmission went into neutral with out any notice. To repair the faulty drive train I will cost me aprox $2400.00 mileage 152,000 third time the drive train has been worked on.. There tranmissions were failing in a little as 50,000 miles.
2019-05-02
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2018-12-18
- VIN: 4M2ZU66K24U
- Components: ELECTRICAL SYSTEM
- Summary: MY WINDOWS WERE ROLLING DOWN WHEN I FIRST THEN ALL OF A SUDDEN STOPPED ROLLING DOWN
2019-01-06
STEERING,AIR BAGS,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2018-12-10
- VIN: 4M2DU86E34Z
- Components: STEERING,AIR BAGS,UNKNOWN OR OTHER
- Summary: TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
2018-09-07
STRUCTURE PROBLEM
- Date Of Incident: 2018-09-06
- VIN: 4M2DU86W64Z
- Components: STRUCTURE
- Summary: OPERATING THE TAILGATE WINDOW HINGES BROKE OFF SCREWS APPEARED TO HAVE SEVERE CORROSION VEHICLE WAS STATIONARY
2018-03-28
SUSPENSION PROBLEM
- Date Of Incident: 2018-03-27
- Components: SUSPENSION
- Summary: HUMMING IN FRONT AT ALL SPEEDS FT WHEEL BEARINGS WHERE BAD. NOW RIGHT REAR BEARING MAKING NOISE. VERY LOOSE . LOTS OF OTHER COMPLAINTS ONLINE NEED TO BE LOOKED AT
2017-12-11
ELECTRICAL SYSTEM,STRUCTURE,WHEELS PROBLEM
- Date Of Incident: 2017-10-05
- VIN: 4M2ZU86W84U
- Components: ELECTRICAL SYSTEM,STRUCTURE,WHEELS
- Summary: 1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
2017-07-06
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2017-07-05
- VIN: 4M2DU86K64Z
- Components: UNKNOWN OR OTHER
- Summary: THIS WAS VERY DANGEROUS!! RIGHT HINGE BROKE WHICH DROPPED RIGHT SIDE OF GLASS PUTTING PRESSURE ON THE GLASS WHICH MADE IT EXPLODE. GLASS COVERED ME WITH A FEW MINIMAL CUTS
2016-12-12
AIR BAGS PROBLEM
- Date Of Incident: 2016-08-06
- Number Of Injuries: 1
- Crash: 1
- VIN: 4M2ZU86WX5Z
- Components: AIR BAGS
- Summary: MY SON WAS DRIVING TO WORK ON AUGUST 6, 2015. SOMETHING HAPPENED, AND HE RAN OFF THE ROAD AND HIT A TREE. AT THAT POINT THE AIRBAG COVER FLEW TOTALLY OFF, INSTEAD AND FALLING DOWN AS IT IS SUPPOSED TO. THE COVER ITSELF GASHED MY SONS FOREHEAD FROM LEFT TO RIGHT, AND HE LOST HIS RIGHT EYE. THIS IS A TERRIBLE ACCIDENT. THE AIRBAGS CAME OUT SO FAST THAT THEY HAD BURN MARKS ON THEM. THESE AIRBAGS WERE SUPPOSED TO SAVE PEOPLES LIVES INSTEAD OF MANGLING THEIR FACES. SOMEONE NEEDS TO BE RESPONSIBLE FOR THIS HORRIFIC ACT....01/04/17 *BF *TR *CN
2016-04-29
STRUCTURE,UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2016-04-23
- VIN: 4M2ZU86K54U
- Components: STRUCTURE,UNKNOWN OR OTHER
- Summary: REAR TAILGATE WINDOW HINGE BROKE WHILE HAVING THE WINDOW ONLY OPEN AND PUTTING AWAY GROCERIES. UPON CLOSING THE WINDOW, THE RIGHT HINGE BROKE CAUSING THE WINDOW TO ALMOST FALL OFF OF THE CAR. I ATTEMPTED, WITH ASSISTANCE FROM OTHERS IN THE PARKING LOT, TO PUSH THE WINDOW BACK INTO THE FRAME AND HAVE IT LOCK AT THE CENTER LATCH. THE LATCH IS NO LONGER ENGAGED AND I HAVE ATTEMPTED TO PUSH ON THE WINDOW TO CONNECT WITH THE LATCH. I AM NOT STRONG ENOUGH TO DO SO. THE WINDOW IS AT A POINT WHERE IT COULD FALL OFF OF MY CAR. THERE WAS A RECALL ON THIS PART FOR 2000-2003 VEHICLES OF THIS MAKE AND MODEL. FORD IS NOT CARRYING OVER THE RECALL TO 2004 STATING THE DEFECT IS NOT THE SAME (WITH THE DETAILS) AS THE RECALL ITSELF. IT IS STILL THE SAME DEFECTIVE PART! I AM OF SHORT STATURE AND DO NOT HAVE THE STRENGTH TO PUSH THE WINDOW THE 1" OR SO TO GET IT INTO THE FRAME TO LOCK SUCCESSFULLY. I HAVE CONTACTED MY LOCAL FORD DEALERSHIP FOR ADVICE BUT HAVE BEEN TOLD I WOULD NEED TO PAY OUT OF POCKET. I AM AT RISK OF HAVING THE WINDOW FALL OFF THE BACK OF MY CAR AND DO NOT CURRENTLY HAVE THE MONEY TO PAY FOR THIS REPAIR AT THIS TIME. THERE HAVE BEEN SEVERAL COMPLAINTS NOTED FOR THIS EQUIPMENT FAILURE ON THIS SITE FOR THE 2004 MOUNTAINEER. JUST NOT SURE WHAT TO DO NEXT. MY VEHICLE IS MY BREAD AND BUTTER IN ORDER TO WORK.
2016-03-07
ENGINE PROBLEM
- Date Of Incident: 2016-02-17
- VIN: 2M2DU86WX4U
- Components: ENGINE
- Summary: MY VEHICLE SHUTS OFF WHILE DRIVING. NO WARNING, LOSES POWER STEERING, LOSES POWER BRAKES. IT WILL START RIGH BACK UP ONCE I SHIFT INTO PARK. THIS HAPPENS AT ALL DIFFERENT SPEEDS AND TEMPERATURES. I COULD HAVE JUST GOT IN THE CAR OR BEEN DRIVING FOR HOURS. HAPPENS AT 15MPH AND 60MPH JUST THE SAME. HAVE ALMOST BEEN HIT FROM BEHIND OF SEVERAL OCCASIONS WHEN THIS HAS HAPPENED.
2016-03-07
STRUCTURE PROBLEM
- Date Of Incident: 2006-06-01
- VIN: 4M2DU86K44U
- Components: STRUCTURE
- Summary: THE REAR LIFTGATE CRACKED NEAR THE MERCURY EMBLEM. THIS OCCURRED ABOUT TWO YEARS AFTER PURCHASING THE VEHICLE NEW. I TOOK IT TO TWO DIFFERENT FORD DEALERSHIPS AND WAS TOLD BY BOTH THE FORD WOULD NOT FIX THIS PROBLEM ON THE 2004. ONE STATED THE 2003 MODEL HAD THE SAME PROBLEM, BUT THAT FORD REPAIRED THOSE. I DID NOT RECEIVE A RESPONSE TO MY EMAIL I SENT TO FORD. THIS IS A SUBSTANTIAL EXPENSE TO THE OWNERS OF THIS VEHICLE. IF YOU LOOK AROUND YOU CAN TELL IF YOU ARE BEHIND A 2004 EXPLORER OR MOUNTIANEER, THEY ALL WILL HAVE AT LEAST ONE CRACK AROUND THE EMBLEM.
2016-02-23
POWER TRAIN PROBLEM
- Date Of Incident: 2013-06-15
- VIN: 4M2ZU86E44U
- Components: POWER TRAIN
- Summary: FAILURE OF FRONT DIFFERENTIAL MOUNT CARRIER BUSHINGS FAILURE LEADING TO TWO TRANSMISSION REBUILTS,TRANSFER CASE REBUILD, AND OVER $5000.00 IN REPAIRS. FAILURE OF CARRIER BUSHINGS WOULD LEAD TO FRONT END LOCKING UP. CAUSING A JACKHAMMER AFFECT ON THE DRIVETRAIN OF THE VEHICLE. TO CLOSE CALLS DUE TO FRONT END LOCKING UP. ACCIDENTS WERE AVOIDED DUE TO DRIVER VIGILANCE. HAVE PICTURES OF BUSHINGS AND WHAT'S LEFT OF THE BUSHINGS.
2016-02-03
VISIBILITY/WIPER PROBLEM
- Date Of Incident: 2012-07-01
- VIN: 4M2DU86K34Z
- Components: VISIBILITY/WIPER
- Summary: TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A POPPING NOISE FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR LIFT GATE WINDOW HAD SUDDENLY SHATTERED. THE CONTACT INDICATED THAT WINDOW WAS REPLACED BUT THE FAILURE REOCCURRED. AFTER REPLACING THE WINDOW A SECOND TIME THE CONTACT RECENTLY DISCOVERED THAT THE WINDOW PANEL AND GLASS HAD CRACK. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
2016-01-14
ENGINE,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2015-04-01
- VIN: 4M2DU86WX4U
- Components: ENGINE,FUEL/PROPULSION SYSTEM
- Summary: THIS VEHICLE IDLES VERY LOW AND STALLS AT VARIOUS SPEEDS. NO WARNING IS GIVEN ENGINE JUST SHUTS DOWN. SPARK PLUGS HAVE BLOWN TOTALLY OUT FROM THE ENGINE SEVERAL TIMES.
2016-01-05
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2016-01-05
- VIN: 4M2ZU86W64Z
- Components: ELECTRICAL SYSTEM
- Summary: WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING WITH THE CRUISE CONTROL ON IN A 30 -40 MPH ZONE, SEVERAL LIGHTS CAME ON, THE POWER STEERING WENT OUT, AND THE VEHICLE STALLED. SHE WAS ON A SMALL 2 LANE ROAD, AND THERE WERE NO WARNINGS PRIOR TO THE OCCURRENCE. SHE WAS VERY SCARED, SHE TURNED ON THE HAZARD LIGHTS AND CALLED ME IMMEDIATELY. THE VEHICLE THEN RESTARTED AND SHE DROVE HOME. TODAY (JAN. 5, 2016) THE PROBLEM OCCURRED AGAIN, FORTUNATELY IN A SLOW SPEED ZONE AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. THIS PROBLEM IS POTENTIALLY VERY DANGEROUS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER, OR THEY NEED TO OFFER A BUY BACK AT FULL VALUE FOR PLACING PEOPLE AT RISK.
2015-09-30
STRUCTURE PROBLEM
- Date Of Incident: 2015-09-25
- VIN: 4M2ZU86W04U
- Components: STRUCTURE
- Summary: REAR LIFT GATE WINDOW HINGES RUSTED/CORRODED. HINGES HAVE BROKEN CAUSING WINDOW TO SHIFT AND MOVE.
2015-07-06
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2015-07-06
- VIN: 4M2DU86W34Z
- Components: VEHICLE SPEED CONTROL
- Summary: ENGINE DIED HAS REPEATED ONLY A FEW TIMES AT OR ABOVE 50MPH OVER SPAN OF TIME
2015-06-23
STRUCTURE PROBLEM
- Date Of Incident: 2015-06-22
- Number Of Injuries: 1
- VIN: 4M2ZU66W94U
- Components: STRUCTURE
- Summary: TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE REAR LIFTGATE GLASS STRUT DISENGAGED AND THE GLASS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. ...UPDATED 07/30/15 *BF!..UPDATED 08/13/15 *BF UPDATED 10/26/2017*CN
2015-05-22
AIR BAGS PROBLEM
- Date Of Incident: 2015-05-05
- VIN: 4M2DU86KX4Z
- Components: AIR BAGS
- Summary: I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN MY SIDE AIRBAGS DEPLOYED. I DID NOT HIT A POT HOLE, THERE WAS NO ACCIDENT, THEY WENT OFF BY THEMSELVES. *TR
2015-02-11
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2013-09-23
- VIN: 4M2DU86WX4U
- Components: UNKNOWN OR OTHER
- Summary: DOOR DINGS AND DENTS. *TR
2014-12-28
STRUCTURE PROBLEM
- Date Of Incident: 2014-04-01
- Components: STRUCTURE
- Summary: EVERY TIME IT RAINS, EVEN JUST A SPRINKLE, WATER COMES IN FROM TOP OF DRIVER'S SIDE DOOR/ROOF. IT ALSO COMES IN THROUGH THE DOME LIGHT AND VISOR. MY FLOORBOARD IS FLOODED WITH WATER. I HAVE TRIED TO USE A CAR COVER AND IT DOES NOT WORK. I CAN NOT AFFORD AT THIS TIME TO BRING INTO A DEALERSHIP. THIS PROBLEM IS GOING TO DESTROY THIS VEHICLE. *TR
2014-12-22
AIR BAGS PROBLEM
- Date Of Incident: 2014-12-22
- VIN: 4M2DU86W24Z
- Components: AIR BAGS
- Summary: DRIVING AT APPRX 50 MPH WHEN SUDDENLY BOTH THE DRIVER SIDE AND PASSENGER SIDE AIR CURTAINS DEPLOYED!! THERE WAS NO ACCIDENT. NO IMPACT FROM OBJECTS. NO POT HOLES OR ROAD HAZARDS. NO WARNINGS JUST A LOUD BANG AND THE NEXT THING I KNEW I WAS HIT IN THE HEAD BY AN AIRBAG!! I HAD NO IDEA WHAT HAPPENED. I THOUGHT I WAS STRUCK OR SHOT AT FIRST! I WAS FORTUNATE TO KEEP THE CAR UNDER MY CONTROL AS I WAS ON A TWO LANE SURFACE STREET IN MORNING TRAFFIC. I AM CURRENTLY IN CONTACT WITH FORD TO ATTEMPT RESOLUTION FOR THE DEFECT. IN RESEARCHING ONLINE I HAVE FOUND THAT THIS HAS HAPPENED MULTIPLE TIMES WITH THE SAME MODEL AND YEAR VEHICLE. THIS SOUNDS LIKE A SAFETY RECALL SHOULD BE CONSIDERED. I WILL ATTEMPT TO UPDATE MY COMPLAINT AS I CONTINUE MY TALK TO TRY AND GAIN RESOLUTION WITH FORD. *TR
2014-11-24
POWER TRAIN PROBLEM
- Date Of Incident: 2014-11-22
- Components: POWER TRAIN
- Summary: TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED. HOWEVER, THE VEHICLE FAILED TO ACCELERATE PAST 35 MPH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER TRAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 99,000. THE VIN WAS NOT AVAILABLE.
2014-11-21
SUSPENSION,WHEELS PROBLEM
- Date Of Incident: 2013-10-09
- Components: SUSPENSION,WHEELS
- Summary: THIS WILL NOW BE THE 5TH TIME WE HAVE REPLACED A BALL BEARING IN THIS [XXX] TRUCK ... THE FRONT DRIVER TWICE THE FRONT PASSENGER ONCE AND NOW THIS IS THE SECOND TIME FOR THE BACK DRIVER! THIS IS HORRIBLE! THERE HAS TO BE MORE OF AN ISSUE THEN JUST THAT IF IT KEEPS HAPPENING! I WILL BE CONTACTING MERCURY AND I PRAY SOMETHING GETS DONE! THIS IS NOT A CHEAP FIX EITHER! AND WHEN IT HAPPENS IT IS LIKE THE TIRE IS ABOUT TO FALL OFF IT WOULD IF THERE WEREN'T LUG NUTS ON IT! BY FAR THE WORST SUV I HAVE HAD! 1000S OF DOLLARS TO FIX IT AND IT JUST KEEPS HAPPENING WHY AND WHY HASN'T THERE BEEN A RECALL ON THIS?? *TR
2014-11-14
POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE PROBLEM
- Date Of Incident: 2012-04-15
- VIN: 4M2ZU86W84U
- Components: POWER TRAIN,ELECTRICAL SYSTEM,STRUCTURE
- Summary: TRANSMISSION SOLENOIDS THREE TIMES, PAINT COMING OFF, PASSENGER SEAT TRIM CAME OFF, CRACKED REAR LIFT GATE, PASSENGER FRONT AND REAR DOOR WINDOWS, AND DRIVER SIDE REAR DOOR WINDOW DO NOT WORK. *TR
2004 Mercury Mountaineer recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 1 recalls for different components of the 2004 Mercury Mountaineer.
2007-12-11
- Manufacturer: SAFELITE FULFILLMENT, INC.
- Components: VISIBILITY:GLASS, SIDE/REAR
- Summary: CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."
- Consequence: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
- Remedy: SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.
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