2011 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.
In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.
First generation (1995–2006, T1N)
Europe
The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.
The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).
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Common 2011 Mercedes-benz Sprinter 2500 problems
The 2011 Mercedes-Benz Sprinter 2500 is a reliable vehicle, but like any other vehicle, it can have certain common problems. Here are some of the issues that have been reported by owners of this car:
- Injector Issues or "Black Death": This problem is caused by a copper seal ring that fails between the injector and the cylinder head, allowing combustion gasses to leak over time. This leads to the accumulation of black tar and coal-like material on the fuel injectors. The repair involves removing the injector and replacing the copper seal ring. The cost of this repair can vary depending on the severity of the problem.
- Glow Plug & Module Failure: The glow plugs and module are responsible for starting the engine in cold weather. Failure of these components can lead to difficulty starting the engine, especially in cold weather. The repair involves replacing the faulty glow plugs and module. The cost of this repair can vary depending on the number of glow plugs that need to be replaced.
- Exhaust Leaks: Exhaust leaks can be caused by a variety of issues, including faulty gaskets, cracked manifolds, or damaged pipes. These leaks can lead to a loss of power, poor fuel efficiency, and increased emissions. The repair involves identifying and fixing the source of the leak, which can involve replacing gaskets, manifolds, or pipes.
- Brake System Issues: Brake system issues can be caused by a variety of factors, including worn-out brake pads, leaking brake lines, or faulty brake calipers. These issues can lead to a loss of braking power, increased stopping distances, and decreased safety. The repair involves identifying and fixing the source of the problem, which can involve replacing brake pads, brake lines, or brake calipers.
- Suspension Issues: Suspension issues can be caused by a variety of factors, including worn-out shocks, struts, or bushings. These issues can lead to a loss of ride comfort, increased wear on tires, and decreased safety. The repair involves identifying and fixing the source of the problem, which can involve replacing shocks, struts, or bushings.
- Electrical System Issues: Electrical system issues can be caused by a variety of factors, including faulty wiring, blown fuses, or malfunctioning sensors. These issues can lead to a loss of power, poor fuel efficiency, and decreased safety. The repair involves identifying and fixing the source of the problem, which can involve replacing wiring, fuses, or sensors.
It is important to note that the cost of repairs can vary depending on the severity of the problem, the location of the vehicle, and the labor rates of the repair shop. It is always recommended to get a quote from a reputable repair shop before authorizing any repairs.
2011 Mercedes-benz Sprinter 2500 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Sprinter 2500 problems, we found that the most common problems with these 2023 model year vehicles are:
- Air bags problems
- Unknown or other problems
- Electrical system problems
- Structure problems
- Engine problems
The graph below shows statistics for all 2011 Mercedes-benz Sprinter 2500 vehicle components and the number of complaints received.
2011 Mercedes-benz Sprinter 2500 complaints
The NHTSA has received 16 complaints about various vehicle components related to the 2011 Mercedes-benz Sprinter 2500.
2018-09-06
AIR BAGS PROBLEM
- Date Of Incident: 2016-04-30
- VIN: WD3PE7CC7B5
- Components: AIR BAGS
- Summary: TAKATA RECALL: HAVE BEEN RECEIVING RECALL NOTICES ABOUT YEARS (FIRST RECALL APRIL 2016). MADE SEVERAL APPOINTMENTS TO REPLACE, BUT THEY WERE OUT WHEN I ARRIVED. CURRENTLY I'VE HAD AN AIR BAG ON ORDER TO BE HELD IN MY NAME SINCE JUNE 2018. STILL NO SUCCESS.
2017-10-12
AIR BAGS PROBLEM
- Date Of Incident: 2017-10-12
- VIN: WD3PE7CC0B5
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MASSAPEQUA, 101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701 (631) 213-2023) STATED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
2017-07-28
AIR BAGS PROBLEM
- Date Of Incident: 2017-03-19
- VIN: WDZPE7CC3B0
- Components: AIR BAGS
- Summary: TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING UNKNOWN SPEEDS, THE SRS INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MERCEDES-BENZ OF BROOKLYN, LOCATED AT 1800 SHORE PKWY BROOKLYN, NY 11214) WHERE IT WAS DIAGNOSED THAT THE ETHER ELEMENT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,097.
2017-04-13
AIR BAGS PROBLEM
- Date Of Incident: 2017-04-01
- VIN: WD3PE7CC5B5
- Components: AIR BAGS
- Summary: IT IS HAS BEEN OVER A YEAR AND WE ARE STILL WAITING FOR AN AIRBAG REPLACEMENT. THIS IS QUITE DANGEROUS AND WE BELIEVE THAT WAITING FOR MORE THAN ONE YEAR IS TOO LONG.
2015-08-10
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2015-08-10
- VIN: WDZPE7CCXB5
- Components: UNKNOWN OR OTHER
- Summary: ROOF MOUNTED A/C LEAKS WATER INSIDE THE VAN EVERY TIME IT RAINS. THIS IS MY SECOND SPRINTER WITH THIS PROBLEM, AND IT AFFECTS MY BUSINESS TREMENDOUSLY AS I OWN AN EXECUTIVE TRANSPORTATION COMPANY, NOT THE TYPE OF PROBLEM EXPECTED ON A MERCEDES
2015-07-19
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2015-07-17
- VIN: WDZPE7CC8B5
- Components: UNKNOWN OR OTHER
- Summary: MY SPRINTER IS A VERY LOW MILEAGE SPRINTER, I JUST RECENTLY PASSED THE 6,000 MILES ( IT IS A 2011 MODEL) THE CAR HAS BEEN INCORPORATED IN MY COMPANY'S FLEET. I OWN AN EXECUTIVE GROUND TRANSPORTATION COMPANY, RECENTLY ON A LOCAL TRIP TRANSPORTING SOME EXECUTIVE PASSENGERS, IT STARTED TO RAIN HEAVILY AND WATER STARTED TO POUR INSIDE THE REAR SECTION OF THE VAN JUST WHERE THE PASSENGERS WERE SEATING! THE WATER WAS COMING DOWN THRU THE A/C VENTS!! THIS IS TERRIBLE. I LOOKED EVERYWHERE ONLY AND IT IS A COMMON ISSUE WITH THE SPRINTERS, I JUST DON'T UNDERSTAND WHY IS NOT A RECALL, ALSO THERE IS A MAJOR LAWSUIT GOING ON IN CALIFORNIA.
2015-07-10
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2013-05-01
- VIN: WDZPE8CC4B5
- Components: UNKNOWN OR OTHER
- Summary: AS A HIGH USE BUSINESS VEHICLE, MY MERCEDES SPRINTER 2500 WAS OUT OF WARRANTY (36K MILES) WITHIN A YEAR OF PURCHASE. JUST ABOUT A MONTH BEYOND 36K, THE ROOF MOUNTED AIR CONDITIONER BEGAN LEAKING (MORE LIKE TORRENTING) WATER UPON THE MIDDLE BENCH SEATS AFTER EVERY RAIN. THIS WATER HAS ALSO LEAKED DOWN INTO THE FRONT ROOF MOUNTED ELECTRONICS, SUCH AS THE DOME LIGHTS, AND MADE THEM MALFUNCTION. THE VEHICLE IS ESSENTIALLY USELESS FOR PASSENGER OR GOODS TRANSPORT DURING ANY RAIN STORM. WHEN CONTACTED, AFTER MUCH RUN AROUND AND BROKEN PROMISE, THE MANUFACTURER INDICATED THAT BECAUSE WE WERE OUT OF WARRANTY, THE REPAIR WOULD BE A MINIMUM OF $1800. AFTER RESEARCHING ONLINE, THIS APPEARS TO BE MUCH MORE THAN AN ISOLATED INCIDENT. I HAVE READ HUNDREDS OF ACCOUNTS OF THE SAME PROBLEM AFFECTING OTHERS, BOTH IN AND OUT OF WARRANTY. THIS IS AN OBVIOUS AND DEBILITATING MANUFACTURER DEFECT. A CLASS ACTION LAWSUIT IS CURRENTLY UNDER WAY FOR THIS ISSUE IN CALIFORNIA, BUT SEEING THAT I AM IN ILLINOIS, I HAVE NO OTHER RECOURSE BUT TO FILE A COMPLAINT WITH NHTSA AND HOPE THAT YOU WILL INVESTIGATE AND HELP TO RECTIFY THIS UNFORTUNATE SITUATION FOR ALL AFFECTED CUSTOMERS.
2015-02-27
POWER TRAIN,FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2014-06-25
- Components: POWER TRAIN,FUEL/PROPULSION SYSTEM
- Summary: WE MOVED TO HIGH ALTITUDE (6750 FT ELEVATION). FROM A STOP IT TAKES OVER THREE SECONDS FOR THE VEHICLE TO HAVE PROPER POWER TO ACCELERATE. IT WILL START TO ROLL, BUT NO REAL POWER. I HAVE TAKEN IT TO THE MERCEDES BENZ (WALTER'S MERCEDES OF RIVERSIDE, CA) DEALER THREE TIMES. THEY REFUSE TO TEST IT AT ALTITUDE AND SAY THEY CAN'T DUPLICATE THE PROBLEM AT SEA LEVEL (OF COURSE NOT). IT IS A SAFETY ISSUE. I CAN'T PULL OUT ONTO THE HIGHWAY BY MYSELF WITHOUT FEAR OF BEING HIT BECAUSE I AM UNABLE TO PROPERLY ACCELERATE. *TR
2014-07-22
ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2012-05-14
- VIN: WDZPE8CC5B5
- Components: ELECTRICAL SYSTEM
- Summary: TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE LIGHTS ON THE DRIVER SIDE WOULD NOT ILLUMINATE WHEN ACTIVATED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE VEHICLE. THE CONTACT WAS UNAWARE OF THE EXACT REPAIRS MADE TO THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
2014-07-19
ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2014-07-17
- VIN: WD3PF1CC2B5
- Components: ELECTRICAL SYSTEM,STRUCTURE,VEHICLE SPEED CONTROL
- Summary: I WAS DRIVING ON THE HIGHWAY AND, I SUDDENLY LOST POWER. I PRESSED DOWN ON THE ACCELERATION PEDAL FULLY AND YET, THERE WAS NO POWER. A VERY DANGEROUS SITUATION. I BOUGHT THIS VEHICLE BRAND NEW FROM A DEALER AND SPENT A LOT OF MONEY. I DON'T WANT TO SPEND EVEN MORE JUST TO FIX UNNECESSARY PROBLEMS. *TR
2014-07-05
ENGINE PROBLEM
- Date Of Incident: 2014-07-03
- Components: ENGINE
- Summary: I HAVE AN RV BUILT ON A MERCEDES DIESEL CHASSIS. ON JULY 3 MY CHECK ENGINE LIGHT CAME ON I TOOK IT TO MERCEDES OF TAMPA FL. THEY SAID THAT IN WAS THE OXYGEN SENSOR, BUT DID NOT HAVE IT IN STOCK NOR WAS THERE ONE AVAILABLE AT ANY OF MERCEDES WAREHOUSES IN THE US. IT WOULD HAVE TO COME FROM GERMANY AND IT MIGHT TAKE MONTHS. THEY RESET THE LIGHT AND TOLD BE I COULD TAKE IT BACK TO MD WERE I LIVE AND HAVE THE LOCAL MERCEDES FIX IT. THEY ASSURED ME THAT IT WOULD NOT HARM THE ENGINE AND I COULD DRIVE IT BACK. ABOUT 200 MILES INTO MY RETURN TRIP ON JULY 5TH (EXIT 29 IN GA), I STARTED TO LOSE POWER AND COULD ONLY GO BETWEEN 30 AND 40 MPH ON I 95. I FINALLY CAME TO AN EXIT AND PULL TO A TA TRUCK STOP. THE MECHANIC ON DUTY SAID THAT HE DID NOT HAVE THE COMPUTER SETTINGS TO TEST IT, BUT THERE WAS A DIESEL MECHANIC WHO MAY BE ABLE TO TEST IT. THIS BEING SATURDAY NIGHT I HAVE TO WAIT UNTIL MONDAY MORNING. I COULD HAVE BEEN REAR ENDED ON I 95 HAS I COULD NOT MAINTAIN EVEN THE MINIMUM SPEED. IF THERE IS A BACKLOG, THIS SOUNDS LIKE A RECURRING PROBLEM AND THAT THERE SHOULD BE A RECALL.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2014-06-18
STRUCTURE PROBLEM
- Date Of Incident: 2014-06-17
- VIN: WDZPE7CC8D5
- Components: STRUCTURE
- Summary: THE VEHICLE STARTED POURING WATER TO THE INTERIOR CABIN TROUGH THE ROOFTOP AIR-CONDITIONING VENT, THIS DISTRACTED MY ATTENTION AND IMPAIRED MY ABILITY TO FOCUS EXCLUSIVELY ON THE ROAD. *TR
2014-06-17
WHEELS PROBLEM
- Date Of Incident: 2014-05-31
- VIN: WD3PE8CC6C5
- Components: WHEELS
- Summary: TL* THE CONTACT OWNS A 2011 MERCEDES BENZ SPRINTER. THE CONTACT STATED THAT THE REAR DRIVER SIDE TIRE BLEW OUT AND AFTER INSTALLING THE SPARE TIRE THE VEHICLE FAILED TO MOVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN INFORMED THE CONTACT THAT THE LUG NUT FOR THE REGULAR TIRE COULD NOT BE USE TO INSTALL THE SPARE TIRE SINCE IT WOULD CAUSE THE EMERGENCY BRAKE TO ENGAGE. IN ORDER TO REPAIR THE FAILURE AND INSTALL THE NEW TIRE, THE BOLTS HAD TO BE CUT OFF. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
2013-05-18
ENGINE AND ENGINE COOLING,STRUCTURE PROBLEM
- Date Of Incident: 2013-05-18
- VIN: WDZPE7CC8B5
- Components: ENGINE AND ENGINE COOLING,STRUCTURE
- Summary: PREVIOUSLY (DAYS AFTER PURCHASE) MERCEDES BENZ SPRINTER 2500 LO-TOP WITH REAR ROOF-MOUNTED HIGH POWERED A/C STARTED DRIPPING FROM THE GRILL IN THE HEADLINER DURING DRY WEATHER. ALSO, THE HEADLINER HAD A WATER SPOT. THIS WAS REPAIRED WITH A RELAY TO FIX A KNOWN VACUUM PRESSURE ISSUE WITH THE A/C. THIS TIME, WATER POURED (NOT DRIPPED) IN FROM THE GRILL AGAIN, AFTER PARKING ON A SLIGHT INCLINE AND PULLING AWAY FROM THE CURB DURING A RAIN. *TR
2013-03-26
ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE PROBLEM
- Date Of Incident: 2013-03-20
- VIN: WDZPE8CD1B5
- Components: ELECTRONIC STABILITY CONTROL (ESC),SERVICE BRAKES,ENGINE
- Summary: ON FEBRUARY 20, 2013, I REPORT TO ALEX RODRIGUEZ SAID: "WHEN MY 2011 MERCEDES SPRINTER RUNNING ON HIGHWAY 59, THE ENGINE AUTOMATIC STOP WORKING ABOUT 1 MINUTES."[XXX] SENT A TOW TRUCK, OUR CAR PULLED TO THE REPAIR SITE. IN MARCH 1, 2013, [XXX] CALLED "THE CAR IS NO PROBLEM, WE HAVE TO RIDE 40 MILES."ON THE SAME DAY THE CAR BACK TO MY HOME.MY WIFE CALL THEM SAID: "THE VEHICLE ON THE HIGHWAY APPEAR THIS KIND OF CIRCUMSTANCE IS A VERY DANGEROUS THING, YOU JUST RIDE OUR CAR 40 MILES AND CONCLUDE THAT OUR CAR IS NO PROBLEM IS EXTREMELY IRRESPONSIBLE."THEY SAID: "IF YOU HAD CAR TROUBLE, WE WILLING TO TAKE ALL RESPONSIBILITY."ON MARCH 3, 2013, OUR CAR IN SAN ANTONIO ON HIGHWAY 410, THE SAME SITUATION COME AGAIN, AND THIS TIME THE "CHECK ENGINE" WARNING LIGHTS IS ON .ON MARCH 3, 2013, I REGISTERED VEHICLE REPAIR ON [XXX] WEBSITE WANT MAKE RESERVATION.ON MARCH 4, 2013, I CALLED [XXX]TWO TIMES AND LEAVED MESSAGE BOOKING VEHICLE REPAIR. AT 1022AM, [XXX] CALLED ME AND SAID: "WE CAN'T FIX YOUR CAR, YOU GO TO OTHER PLACES TO REPAIR YOU ARE CAR."I ASKED THE GENTLEMAN 2 TIMES:" ARE YOU SAYING YOU REFUSE TO PROVIDE REPAIR SERVICE FOR US?"THE ANSWER IS IN THE AFFIRMATIVE.WE HAVE TWO 2011 VEHICLES OF THE SAME MERCEDES SPRINTER,.ANOTHER CAR ALSO HAD A SIMILAR PROBLEM, BUT NOT SO SERIOUS, AND ANOTHER ONE OFTEN RADIO NOT WORKING.WE TOOK THE CAR TO [XXX] MANY TIMES, BUT THEY SAID THAT YOUR CAR IS NO PROBLEM.NOW WHAT SHOULD WE DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2013-03-26
ELECTRICAL SYSTEM,ENGINE PROBLEM
- Date Of Incident: 2013-03-20
- VIN: WDZPE8CC1B5
- Components: ELECTRICAL SYSTEM,ENGINE
- Summary: [XXX] IS CAR WASH STORE? IN MARCH 21, 2013, VEHICLE WARNING LAMP CAME ON AGAIN, THE INFORMATION IS :"ENGINE OIL LEVEL NOT WHEN ENG RUNNING", ON THIS DAY I ONCE PUT MY CAR TO THE [XXX], IN MARCH 26, 2013, [XXX] SEND THE CAR BACK, THEY TELL US, THE VEHICLE IS NO PROBLEM. I CHECK THE VEHICLE FOUND, "ENGINE OIL LEVEL NOT WHEN ENG RUNNING"WARNING LAMP STILL ON . I DON'T KNOW WHAT'S PROBLEM ON THIS CAR? I DON'T KNOW IF I USE THIS CAR IS BE SAFE? I WANT THIS CAR TO THE GOVERNMENT SAFETY SUPERVISION DEPARTMENT TO DO THE IDENTIFICATION, TO CONFIRM THAT THE CAR IS IT RIGHT? SAFETY? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2011 Mercedes-benz Sprinter 2500 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the 2011 Mercedes-benz Sprinter 2500.
2017-07-28
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.
2016-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
- Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
- Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.
2011-03-30
- Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER
- Components: SEAT BELTS
- Summary: MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD 208, "OCCUPANT PROTECTION IN INTERIOR IMPACT," AND MOTOR VEHICLE SAFETY STANDARD 209, "SEAT BELT ASSEMBLIES." FIRST, THOSE SAFETY BELTS MAY NOT LOCK AS REQUIRED. SECOND, THE ASSEMBLY LOOP MAY NOT PERFORM TO MINIMUM FORCE REQUIREMENTS.
- Consequence: IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.
- Remedy: MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.
2010-12-21
- Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER
- Components: EQUIPMENT
- Summary: SPRINTER IS RECALLING CERTAIN MODEL YEAR 2010-2011 FREIGHTLINER 2500 SPRINTER AND MERCEDES-BENZ SPRINTER VEHICLES EQUIPPED WITH AN EMERGENCY EXIT WINDOW. THE ADHESIVE BOND BETWEEN THE GLASS AND THE HINGE ON THE TOP OF THE WINDOW MAY LOOSEN.
- Consequence: THE EMERGENCY EXIT WINDOW MAY SEPARATE FROM THE BODY AND COULD FALL INCREASING THE RISK OF INJURIES TO THE PASSENGER OR DRIVER.
- Remedy: DEALERS WILL REPLACE THE EMERGENCY EXIT WINDOW IF NECESSARY FREE OF CHARGE. THE SAFETY RECALL BEGAN ON FEBRUARY 11, 2011. OWNERS MAY CONTACT SPRINTER AT 1-201-573-0600.
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