2015 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter is a light commercial vehicle (van) built by Mercedes-Benz Group AG of Stuttgart, Germany as a large van, chassis cab, minibus, and pickup truck. In the past, the Sprinter had been sold under the Mercedes-Benz, Dodge, and Freightliner nameplates. In the U.S., it was built from complete knock down (CKD) kits by Freightliner. Re-badged and re-engined Sprinters were also sold by Volkswagen Commercial Vehicles as the Volkswagen LT and the Volkswagen Crafter. They are now primarily marketed by Mercedes-Benz.
In the Mercedes-Benz van lineup, the Sprinter is the largest model offered, followed by the mid-size Vito (aka Viano, V-Class, and EQV) and small Citan.
First generation (1995–2006, T1N)
Europe
The first generation Sprinter was launched in Europe in 1995 to replace the famous but outdated T1 Transporter van dating from 1977. Compared to the T1, the Sprinter had reduced the aerodynamic drag and moved the engine 290 mm (11 in) further forward to increase cabin space. It was the first Mercedes-Benz product to carry a name rather than an alphanumeric designation. It was released with four-wheel disc brakes equipped with an antilock braking system and was driven by the most powerful diesel engine in its class, with a power output of 90 kW (120 hp). The Sprinter was voted International Van of the Year for 1995.
The styling was updated in 2000 and 2002, accompanied by technical changes that included standard electronic stability control (2002).
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Common 2015 Mercedes-benz Sprinter 2500 problems
The Mercedes-Benz Sprinter 2500 2015 has been known to have several common problems based on complaints from its owners. These issues include:
- Broken Exhaust Flex Pipe: This issue is common in the 2007 or the 906 chassis with the V6 OM642 diesel engine. Leaks from the exhaust, coming from the flex pipe, can melt the nearby wiring, causing the engine to shut off, not restart, and start the counter.
- No Start Count Down Dep-Counter: The Sprinter 2010 and newer models with Bluetec will start counting down any remaining start cycles if there are issues with the DEF level or Nox sensors and other components related to the DEF/Adblue. If the countdown has started, it's strongly recommended to have your van diagnosed before it gets to the last few remaining start cycles.
- Clogged DPF: The Diesel Particular Filter (DPF) in Sprinter's grabs soot from the exhaust. The DPF will gather soot until it reaches a level to perform regeneration. During regeneration, the ECU will cause the DPF to reach a very high temperature, approximately 1,200F, and burn the soot. If the ash builds up inside the DPF, it will not burn out if the wrong engine oil is used. The DPF can clog and restrict exhaust flow. If the content of ash is too high, you can manually force DPF generation with SDS Start Scanner. If that fails, the only option is to replace the DPF.
- Reduced Power / Limp Mode: Sprinters have a Limp Mode, a safety feature that protects the engine from damage. It may be activated if you push the engine to the limit. When the Check Engine Light starts flashing, that is an indicator of Limp Mode. It tries to lower engine power to prevent worse scenarios. Switching the turbo off forces the owner to get the van to the Sprinter shop and have it serviced.
- Oil Cooler Leaks: Oil cooler leaks are common on the 2007 to present models with the OM642 engine. The oil cooler seals are where most of the engine oil leaks take place. As of late, Mercedes has updated the seals with a better material made from Viton, which increases their life. However, reaching it can be difficult, making the oil cooler expensive to repair.
- Glow Plug Problems: Just like all diesel engines, the glow plugs and modules in the Sprinter will not last forever. Sometimes the plugs will break off in the cylinder head. There is a special tool to drill out and extract the glow plug without removing the cylinder head. Pricing can vary on glow plugs, depending on the engine and year.
- Injector Issue or "Black Death": Another problem usually called "Black Death" is the copper seal ring which is located in the middle of the injectors and cylinder head. It deteriorates and can cause combustion gasses to escape. In turn, the black tar and coal-like material will accumulate over the fuel injectors. Removing and/or replacing injectors are usually caused by copper seals not being replaced with new ones or seals not being properly installed, allowing for combustion gasses to leak over time.
- Transmission Issues: Transmission problems are common in Sprinter vans. The torque converter may wear out, causing a shuddering in certain circumstances. To fix this, the transmission needs to be taken out, rebuilt with HD parts, and reinstalled. This is more durable than the original and less costly than a new one.
- Rear Air Suspension Failure: The rear air suspension system in Sprinter vans can fail, causing the vehicle to sag in the back. This can lead to issues with handling and stability, and may require replacement of the air suspension components.
- Electrical Issues: Sprinter vans have been known to have various electrical issues, including problems with the radio, horn, and other electrical components. These issues can be difficult to diagnose and repair, and may require the assistance of a professional.
2015 Mercedes-benz Sprinter 2500 car problems categorized by type of issue
After analyzing all complaints sent to the NHTSA and researching popular Mercedes-benz Sprinter 2500 problems, we found that the most common problems with these 2023 model year vehicles are:
- Steering problems
- Air bags problems
- Vehicle speed control problems
- Seats problems
- Wheels problems
The graph below shows statistics for all 2015 Mercedes-benz Sprinter 2500 vehicle components and the number of complaints received.
2015 Mercedes-benz Sprinter 2500 complaints
The NHTSA has received 17 complaints about various vehicle components related to the 2015 Mercedes-benz Sprinter 2500.
2024-02-09
SEATS PROBLEM
- Date Of Incident: 2024-02-09
- VIN: WD3PE7DC4F5
- Components: SEATS
- Summary: seat that driver sits on coming apart at 7 1/2 years am only driver an is my personal van , van is not a work van dealer wants $850 plus installation . my last van had 15 yrs was in good shape and no tears . when washing my seat with warm water and cloth its coming apart looks like bad material
2023-10-24
WHEELS,FORWARD COLLISION AVOIDANCE PROBLEM
- Date Of Incident: 2023-09-30
- VIN: WDAPE7CD2FP
- Components: WHEELS,FORWARD COLLISION AVOIDANCE
- Summary: Two separate incidents where wheel speed sensors failed. One in June 2022; one in September 2023. This disables antilock braking (ABS), electronic stability control (ESC), forward collision warning (FCW), brake force distribution and cruise control. Almost all safety features are disabled. Previously a safety recall has been implemented for the 5 ton Mercedes Sprinter model (3500), for these same faulty wheel sensors. Service for these Sprinters is difficult to schedule when traveling with an upfitted Class B (Roadtrek) RV like ours. The sensors are covered for replacement with our 10-year extension warranty for the emissions system, but only after failing. This places the driver + occupant (s) at risk until an available service center can be found and an appointment scheduled. Please issue a safety recall so we can have our remaining 2 wheel speed sensors replaced prior to failure.
2023-03-29
STEERING PROBLEM
- Date Of Incident: 2023-02-28
- VIN: WDZPE7CC1FP
- Components: STEERING
- Summary: The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked in the driveway, he noticed fluid dripping from the vehicle. The contact stated that upon inspecting the vehicle, he noticed that the power steering hose was leaking. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 20V663000 (Steering) The manufacturer was notified of the failure and referred the contact to the dealer. The failure mileage was approximately 70,000.
2021-08-26
SERVICE BRAKES PROBLEM
- Date Of Incident: 2021-08-24
- VIN: WD4FE8CCXF5
- Components: SERVICE BRAKES
- Summary: The contact owns a 2015 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds, the vehicle jerked and lost motive power. The contact stated that the ABS and EMS warning lights were illuminated. The vehicle was diagnosed and repaired but continued to experience a failure. The manufacturer was informed of the failure and but offered no assistance. The failure mileage was approximately 124,000.
2020-11-25
STEERING PROBLEM
- Date Of Incident: 2020-10-06
- VIN: WDZPE8DC8FP
- Components: STEERING
- Summary: I NOTICED A RECALL FOR THE MB SPRINTER 2500 - YEAR 2015-2020 WITH A LEAKING POWER STEERING CLAMP/HOSE.(20V-663) MY VAN IS NOT INCLUDED IN THIS RECALL DESPITE BEING A 2015 MB SPRINTER 2500. I HAD THIS PART REPLACED ON MY VAN TWO WEEKS AGO. PLEASE DIG DEEPER INTO THE VANS AS THERE ARE OTHER VINS THAT ARE BEING AFFECTED BY THIS EXACT SAME ISSUE THAT ARE NOT BEING INCLUDED IN THE RECALL. I HAD TO REPLACE THE DRIVE BELT TOO AS THE POWER STEERING FLUID WAS LEAKING ON THAT BELT.
2020-10-03
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2018-10-15
- VIN: WD3PF4CD5F5
- Components: VEHICLE SPEED CONTROL
- Summary: ON 10/15/2018 WHILE DRIVING THE VEHICLE I BEGAN EXPERIENCING FLUCTUATIONS IN SPEED, WHAT FELT TO BE AT TIMES A SLIPPING TRANSMISSION, DIFFICULTY BREAKING, AND INEXPLICABLE WARNINGS ON MY DASH MESSAGE BOARD, AND A FEELING OF A LOSS OF CONTROL OF THE VEHICLE. I HAD THE VEHICLE TOWED FROM TUNICA, MS. TO MEMPHIS, TN. TO TAG TRUCK CENTER, A CERTIFIED REPAIR CENTER FOR SPRINTERS, WHERE THEY DIAGNOSED A FAULT IN THE RIGHT REAR WHEEL SPEED SENSOR. THEY REPLACED THE RPM SENSOR. THE COST FOR THE REPAIR WAS $494.20. AT THE TIME I HAD 23,029 MILES ON THE VEHICLE, BUT THE REPAIR WAS NOT COVERED BY A VEHICLE WARRANTY.
2019-09-05
PARKING BRAKE PROBLEM
- Date Of Incident: 2019-09-03
- Components: PARKING BRAKE
- Summary: TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE PARKING ON A HILL WITH THE EMERGENCY BRAKE APPLIED, THE BRAKE FAILED AND THE VEHICLE STRUCK A CURB IN REVERSE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AT A LATER DATE, WHILE DRIVING 35 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND THE REAR WHEELS SEIZED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF HANOVER (LOCATED AT 1877 WASHINGTON ST, HANOVER, MA 02339, (781) 924-4200) WHERE IT WAS DIAGNOSED THAT A SPRING HAD FRACTURED AND THE EMERGENCY BRAKE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS NOT AVAILABLE.
2019-07-25
AIR BAGS PROBLEM
- Date Of Incident: 2019-01-09
- VIN: WD3PE7DC6FP
- Components: AIR BAGS
- Summary: TAKATA RECALL: RECEIVED NOTICE APPROXIMATELY 6 MONTHS AGO. SAN FRANCISCO DEALER STILL DOES NOT HAVE THE PARTS TO CORRECT PROBLEM. I DON'T KNOW IF IT IS SAFE TO DRIVE THE VEHICLE AND NO ONE CAN OR IS WILLING TO GIVE ME THAT ASSURANCE. SHOULD I NOT DRIVE IT?
2019-06-29
UNKNOWN OR OTHER PROBLEM
- Date Of Incident: 2019-06-06
- VIN: 1FADP3F21EL
- Components: UNKNOWN OR OTHER
- Summary: MY AIR CONDITIONING SYSTEM WENT OUT AT 90K IT'S A VERY COMMON PROBLEM FOR THIS VEHICLE ACCORDING TO MY MECHANIC. THE AC COMPRESSOR STOPPED WORKING CAUSING A $3000 BILL THEN TO MAKE MATTERS WORSE THE NEW ONE BROKE DOWN 1Y LATER THEN THEN 2ND ONE BROKE AFTER JUST 3 MONTHS OF BEING ISOLATED. NOW THE 3RD ONE IS OUT AND THEN WARRANTY WON'T COVER IT BECAUSE IT WAS ONLY FOR 2Y . I'M SO FRUSTRATED ABOUT MERCEDES NOT ISSUWING A RECALL OR SOMETHING THAT WILL HELP OWNERS LIKE ME OF BEEN STUCK WITH A HUGE REPAIR BILL AND FRUSTRATION
2019-04-29
AIR BAGS PROBLEM
- Date Of Incident: 2019-04-01
- VIN: WDAPF4CCXF9
- Components: AIR BAGS
- Summary: TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V004000 (AIR BAGS) AND 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OMAHA (14335 HILLSDALE AVE, OMAHA, NE 68137, (402) 378-9048) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *BF CONSUMER STATED PARTS WILL NOT BE AVAILABLE UNTIL SEPT. 2019.*JB
2019-04-07
STRUCTURE PROBLEM
- Date Of Incident: 2019-03-01
- VIN: WDZPE7DC8F5
- Components: STRUCTURE
- Summary: THE VEHICLE HAD A LEAK THROUGH THE ROOF MOUNTED REAR A/C UNIT. THIS LEAK ALLOWS WATER INTO AN AREA WITH ELECTRICAL CONNECTIONS AND ONTO PASSENGER'S. ONLY THROUGH A GOODWILL REPAIR WAS THIS REPAIR COMPLETED BECAUSE MY FACTORY WARRANTY IS EXPIRED AND MY EXTENDED WARRANTY WON'T COVER SUCH A REPAIR.
2017-10-23
AIR BAGS PROBLEM
- Date Of Incident: 2017-02-11
- VIN: WD3PE8CC6F5
- Components: AIR BAGS
- Summary: DEALERSHIP STATED THEY DID NOT HAVE THE PARTS TO COMPLETE THE RECALL WHEN TAKEN IN BACK IN FEBRUARY 2017. WHICH WAS NOT NOTED ON THE INVOICE.
2017-10-02
TIRES PROBLEM
- Date Of Incident: 2017-06-15
- VIN: WDZPE7CC0FP
- Components: TIRES
- Summary: I HAVE A MB 2015 SPRINTER PASSENGER VAN WITH 14,345 MILES. THE VEHICLE HAS KUMHO ROAD VENTURE ATP/M 245/75R16 TIRES. ON A FAMILY TRIP THIS SUMMER THE RIGHT REAR TIRE STARTED TO CAUSE A JUMPING VIBRATION. IT WAS CAUSED BY TIRE BELT SEPARATION. THIS ISSUE PLACED MY WIFE AND MY TWO 9 YEAR OLD CHILDREN ALONG WITH OTHERS IN HARMS WAY. I HAVE SEEN IN WEBSITES ALL THE ISSUES OF TIRE BELT SEPARATION KUMHO TIRES ARE HAVING. AT THIS POINT I HAVE THE VEHICLE SITTING IN Y DRIVEWAY UNTIL I CAN GET A RESOLUTION TO THIS PROBLEM. KUMHO SHOULD BE HELD ACCOUNTABLE FOR ALL THESE TIRE ISSUES AND BE RESPONSIBLE TO CORRECT THE PROBLEM TO ALL THE CUSTOMERS WHO HAVE THIS ISSUE.
2017-04-05
FUEL/PROPULSION SYSTEM PROBLEM
- Date Of Incident: 2017-03-28
- VIN: WD3PE8DC9F5
- Components: FUEL/PROPULSION SYSTEM
- Summary: TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ SPRINTER 2500. WHILE THE VEHICLE WAS AT THE DEALER FOR INSPECTION, IT WAS DISCOVERED THAT THE DIESEL PARTICULAR FILTER WAS FRACTURED. THE CHASSIS CONNECTING BRACKET FAILED AND FRACTURED THE DIESEL PARTICULAR FILTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THAT THE WARRANTY WAS EXPIRED AND THE REPAIR COST WOULD NOT BE COVERED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
2016-09-19
VEHICLE SPEED CONTROL PROBLEM
- Date Of Incident: 2015-12-23
- VIN: WD3PE7DC7F5
- Components: VEHICLE SPEED CONTROL
- Summary: THE 2015 MERCEDES-BENZ SPRINTER CRUISE CONTROL SHOWS NO ICON WHEN ACTIVATED. THE CRUISE CONTROL, LEVER IS LOCATED CLOSE TO THE TURN SINGLE SWITCH AND HAS A SIMILAR DESIGN. MAKING IT EASY TO ACTIVATE BY MISTAKE. THE DESIGN I BELIEVE IS NOT A THE PROBLEM. BENZ HAS USED THIS LAYOUT FOR YEARS ON ALL VEHICLES. THE FACT THAT THE DRIVER IS NOT INFORMED IS A SAFETY PROBLEM. I QUESTIONED MERCEDES ABOUT THIS AND WAS TOLD, THE 2016 MODELS HAVE A ICON THAT DOES SHOW THE SYSTEM IS ON. INCLUDING SHOWING SET SPEED. BUT IT DOES NOT STAY ON. SIMPLY PUT IT SHOWS ICON AND SPEED WHEN ACTIVATED BUT ONLY FOR A SECOND OR SO. THIS I FEEL IS ALSO A SAFETY PROBLEM. PLEASE UNDERSTAND THIS IS NOT A COMPLAINT ABOUT ANYTHING BUT THE LACK OF INFORMATION THE VEHICLE EXTENDS TO THE DRIVER. I HAVE AND WILL CONTINUE TO BELIEVE MERCEDES IS A LEADER IN AUTO SAFETY. ITS HARD FOR ME TO BELIEVE WITH TODAY'S TECHNOLOGY, BENZ OVER LOOKED THIS. MERCEDES HAS OFFERED ME NO FORM OF RESOLVE. SO I REQUEST, ON BEHALF OF ALL SPRINTER OWNERS WITH CRUISE CONTROL THAT THE NHTSA LOOKS INTO THIS. PLEASE INFORM ABOUT YOUR FEELINGS ON THIS. THANK YOU . *TR
2015-07-16
STEERING,SUSPENSION,ELECTRICAL SYSTEM PROBLEM
- Date Of Incident: 2015-07-09
- VIN: WD3FE8CC0FP
- Components: STEERING,SUSPENSION,ELECTRICAL SYSTEM
- Summary: ON THURSDAY JULY 9TH AFTER 9:00 PM, I WAS DRIVING UP ROUTE 8 IN VIRGINIA FROM NORTH CAROLINA AND MY POWER STEERING WENT OUT. MY VAN HAS SUFFERED FROM SUBSTANTIAL NOISE AND VIBRATION BETWEEN 1600 AND 2000 RPM ON SLIGHT GRADES SINCE THE DAY AFTER I PURCHASED IT. WITH JUST SHY OF 20,000 MILES ON THE VAN, MUCH OF IT GOING UP AND DOWN GRADES, IT IS MY PERCEPTION THAT THE POWER STEERING FLUID HOSE VIBRATED LOSE. ALMOST 500 HOURS OF DRIVING, JUST SHY OF 20,000 MILES IN TEMPS THAT VARIED FROM LOWS OF 40 TO HIGHS OF 110, AND CONSISTENT VIBRATIONS DURING THE SPECIFIED RPM AND THE HOSE VIBRATED LOOSE AND LOST POWER. THE VIBRATIONS ARE A KNOWN ISSUE FOR SPRINTER 4X4'S AND THEY HAVE TRIED TO ADDRESS THE ISSUE UNSUCCESSFULLY WITH DAMPENING AND THICKER LEAF SPRINGS. THIS REMAINS INEFFECTIVE AND NOW, DANGEROUS. I AM GRAVELY CONCERNED THAT OTHER ITEMS IN THIS 4X4 MODEL VAN COULD COME LOOSE, OR WORSE SOMEONE ON A MOUNTAIN PASS COULD LOSE CONTROL AS I DID AND CAUSE A FATAL ACCIDENT. DUE TO THE 4X4 SYSTEM AND THE DESIRE OF IT'S OWNERS TO DRIVE TO REMOTE PLACES, I FEEL THIS WARRANTS AN IMMEDIATE INVESTIGATION TO PROTECT THE OWNERS WHERE DIAMLER VANS HAS CLEARLY DECIDED NOT TO MANAGE IT'S SAFETY. IF ANYONE HAD COME DOWN THE SWITCHBACKS ON ROUTE 8, NEITHER OF US WOULD HAVE HAD ENOUGH TIME OR SPACE TO AVOID AND ACCIDENT. I WAS INCREDIBLE LUCKY. I WAS FORCED TO DRIVE ACROSS THE ROAD LINES TO MOVE THE VAN AS I COULD NOT CONTROL THE STEERING. I FEARED FOR MY LIFE UNTIL I GOT TO THE TOP OF THE SWITCH BACK AND WAS ABLE TO PULL OVER ON RELATIVELY STRAIGHT FLAT GROUND. THE TRAILER I WAS TOWING SUFFERED AS I WAS NOT ABLE TO ARTICULATE THE VAN ON THE ROAD SUCH THAT IT DID NOT GO OFF THE ROAD AND HIT TREES AND EMBANKMENT.. .UPDATED 07/21/15 *BF.....UPDATED 08/12/15 *BF THE CONSUMER STATED THE SUSPENSION WAS REPLACED. HOWEVER, IT DID NOT RESOLVE THE VIBRATION ISSUE. ...UPDATED 9/24/2015 *JS
2015-02-20
ENGINE PROBLEM
- Date Of Incident: 2015-02-16
- VIN: WDZPE7DC1F5
- Components: ENGINE
- Summary: TL* THE CONTACT OWNS A 2015 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V764000 (ENGINE AND ENGINE COOLING). THE DEALER STATED THAT THEY WERE NOT EQUIPPED WITH THE TOOLS TO PERFORM THE RECALL REPAIRS. A SECOND AUTHORIZED DEALER WAS CONTACTED, WHO INDICATED THAT THE PART WAS NOT AVAILABLE AND THE CONTACT WAS PLACED ON A WAITING LIST WITH NO ESTIMATED TIMEFRAME AS TO WHEN THE REPAIR WOULD BE PERFORMED. THE MANUFACTURER WAS CONTACTED AND THEY WERE NOT ABLE TO PROVIDE A REASONABLE TIMEFRAME TO INDICATE WHEN THE PART AND APPOINTMENT WOULD BE SCHEDULED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2015 Mercedes-benz Sprinter 2500 recalls
The National Highway Traffic Safety Administration (NHTSA) has issued 11 recalls for different components of the 2015 Mercedes-benz Sprinter 2500.
2020-10-28
- Manufacturer: Daimler Vans USA, LLC
- Components: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
- Consequence: The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
- Remedy: DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
2019-03-26
- Manufacturer: Vantage Mobility International, LLC
- Components: SEATS
- Summary: Vantage Mobility International, LLC (Vantage) is recalling certain 2015-2018 Ford Transit Van, Mercedes-Benz Sprinter, and 2007 Ford F-250-based shuttle vehicles equipped with Freedman GO-3S foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
- Consequence: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
- Remedy: Vantage has notified owners, instructing them to contact Freedman for a repair kit, free of charge. The recall began March 25, 2019. Owners may contact Freedman customer service at 1-800-443-4540.
2019-01-08
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
2019-01-08
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
- Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
- Remedy: DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-12-08
- Manufacturer: Midwest Automotive Designs, LLC
- Components: EQUIPMENT
- Summary: Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
- Consequence: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
- Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
2017-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: AIR BAGS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.
- Consequence: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
- Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: POWER TRAIN:DRIVELINE:DRIVESHAFT
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
- Consequence: A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.
- Remedy: DVUSA will notify owners, and dealers will install a driveshaft catch strap, free of charge. The recall began on April 27, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2017-02-10
- Manufacturer: Daimler Vans USA, LLC
- Components: FUEL SYSTEM, DIESEL
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain 2015 Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles were manufactured without a protective plate on the front of the gas tank and a foam ring at the filler neck. As such, these vehicles may not comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
- Consequence: Without the protective plate and the foam ring installed, impacts may damage the tank resulting in a fuel leak that can increase the risk of a fire.
- Remedy: DVUSA will notify owners, and dealers will replace the fuel tank, free of charge. The recall began on June 6, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
2016-05-24
- Manufacturer: Daimler Vans USA, LLC
- Components: STRUCTURE:BODY:ROOF AND PILLARS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are configured to have super-high roofs, but may not be equipped with the required crash pads.
- Consequence: If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.
- Remedy: DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
2016-04-29
- Manufacturer: Daimler Vans USA, LLC
- Components: STRUCTURE:BODY
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may separate from the vehicle when the outer layer of paint peels from the layer below.
- Consequence: If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.
- Remedy: DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.
2016-02-18
- Manufacturer: Daimler Vans USA, LLC
- Components: EQUIPMENT:OTHER:LABELS
- Summary: Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehicle is designed for.
- Consequence: The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.
- Remedy: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.
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