Mazda Cx-5 problems
The Mazda CX-5 is a compact crossover SUV produced by Mazda since 2012. A successor to both the Tribute and the slightly larger CX-7, it is Mazda's first model to feature the "Kodo" design language and the first model to be fully developed with a range of technologies branded as Skyactiv, including a rigid, lightweight platform combined with a series of engines and transmissions to reduce emissions and fuel consumption.
Since 2019, the CX-5 is positioned above the smaller CX-30. As of 2022, depending on the region, the CX-5 is positioned right below the larger CX-50, CX-60 or the CX-8 within Mazda's crossover SUV line-up.
The CX-5 has been the worldwide best-selling model offered by the brand every year since 2014, with record sales in 2019 when 444,262 units were sold globally. As of March 2022, cumulative sales of the CX-5 has reached around 3.5 million vehicles.
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Mazda Cx-5 model years
Common Mazda Cx-5 problems
Common Problems with Mazda CX-5 Cars
The Mazda CX-5 is a popular compact crossover SUV, known for its luxury features and affordable price. However, like any vehicle, it has its share of common problems. Here are some of the most frequently reported issues based on complaints from owners:
- Daytime Running LED Light Failure: This issue is particularly common in the 2016 Mazda CX-5, with an average cost to fix of $1,000 and typically occurring around 45,000 miles. The daytime running lights fail, which can be a significant safety concern.
- Unexplained Acceleration While Brakes Were Applied: This problem has been reported in the 2019 Mazda CX-5, with an average cost to fix of $2,600 and typically occurring around 14,000 miles. This can be a serious safety issue, as it can lead to loss of control of the vehicle.
- Windshield Easily Cracks/Divots: This issue has been reported in the 2015 Mazda CX-5, with an average cost to fix of $700 and typically occurring around 26,000 miles. The windshield can crack or divot easily, which can be a safety concern and also an annoyance for drivers.
- Faulty Ignition Coils: This was a common problem in the early models of the CX-5, particularly in the first generation (2012-2016). Many owners reported losing power while driving, which can be a significant safety concern.
- Control Short Circuit: This issue can cause the engine to cut out and reduce brake assistance. It has been reported in the 2012 to 2017 CX-5 models, with an average quote for electrical fault diagnostics of £61.49.
- Daytime Running Lamps Flickering: This issue has been reported in the CX-5 models, and can be caused by an electrical fault within the vehicle. It can result in the daytime LED running lights flickering or failing completely.
- Fuel Pump Impeller Failure: This issue can cause fuel pump failure, and has been reported in the 2012 to 2017 CX-5 models. The average quote for engine light diagnostics and repair for this issue stands at £57.53.
- Headlight Problems: This issue has been reported in the Mazda CX-5, where a defect in the LED or high-intensity discharge headlights can cause the lenses to appear milky white, reducing lighting ability.
- Handbrake Problems: This issue has been reported in the Mazda CX-5, where the handbrake can randomly engage itself without any manual influence. This can pose a risk to the driver and others on the road.
- Transmission Problems: Both the Mazda CX-3 and Mazda CX-5 models have been noted for a string of transmission issues, including shifter vibration and other problems. These issues have been attributed to SKYACTIV Technology, which Mazda uses in these models.
These are just some of the common problems reported by Mazda CX-5 owners. It's important to note that not all vehicles of this model will experience these issues, and many will run smoothly without any problems. However, potential buyers should be aware of these common issues and consider them when making a purchasing decision.
What is the major problem of the Mazda CX-5?
We recommend staying away from the 2014 and 2016 Mazda CX-5. These recorded more complaints compared to the 2013, 2015, 2017, 2018, 2019, 2020, and 2021 model years. The most common complaints cover electrical problems, engine problems, interior accessories, and issues with the lights.
Is the Mazda CX-5 a reliable vehicle?
In our 2023 What Car? Reliability Survey, the CX-5 (in diesel form) ranked 10th out of 24 cars in the large SUV class with an overall score of 94.6%. Petrol models came 16th with a score of 92.9%.
What is the weakness of the Mazda CX-5?
Noise isolation is the weak point of the Mazda CX-5. In the first models, the noise from the engine did not make it possible to talk in the cabin. After re-styling, the sound insulation was slightly improved, but the crossover is still far from competitors in this indicator.
Does Mazda CX-5 have transmission problems?
Among the most reported problems with Mazda CX-5 is transmission-related issues. Some owners have experienced jerky shifts, hesitation during acceleration, or even complete transmission failure. This could be attributed to faulty transmission control modules or clutch problems.
Percentage distribution of complaints by Mazda Cx-5 years
We have researched Mazda problems and analysed all the complaints filed against Mazda Cx-5 cars and compiled the top 5 most problematic Mazda Cx-5 model years:
Below you can see the percentage distribution of known problems by Mazda Cx-5 model years.
Distribution of the number of complaints by Mazda Cx-5 years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Mazda Cx-5 car problems categorized by type of issue
After analysing all complaints related to Mazda Cx-5 , it was concluded that the most common issues with these cars are:
- Electrical system problems
- Engine problems
- Unknown or other problems
- Power train problems
- Exterior lighting problems
The graph below shows statistics for all Mazda Cx-5 vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Cx-5 model years
A total of 85 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Cx-5 model years
There were a total of 10 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Cx-5 model years
There were a total of 53 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 1649 complaints about various vehicle components related to the Mazda Cx-5 . Below are the 25 most recent complaints reported for Mazda Cx-5 vehicles.
Latest 25 complaints
Mazda Cx-5 2019
- Date Of Incident: 2024-10-23
- Date Complaint: 2024-10-25
- VIN: JM3KFBCM2K1
- Components: ENGINE
- Summary: I have 115k miles on my 2019 CX5. Never has any issues. Now all of a sudden I have a cracked cylinder head leaking oil. I was smelling smoke but mot seeing it. I took into dealership they noticed oil dripping thus why smell. Its a $4500-5000 job. I cannot afford this. This should not happen at this kind of mileage. My warranty just expired too. Mazda needs to cover these type of repairs
Mazda Cx-5 2016
- Date Of Incident: 2024-10-25
- Date Complaint: 2024-10-25
- VIN: JM3KE2CY8G0
- Components: VISIBILITY/WIPER
- Summary: Front windshield wipers stopped working, front windshield washer still working. Fuse was checked, fuse is good.Vehicle is available for inspection upon request. My safety is put at risk because of lack of visibility when driving in rain. The problem has been confirmed by a Mazda dealership. The vehicle and the components have been inspected by a Mazda dealership. No warning lights or messages appeared before or after the front windshield wipers stopped working. So if a person is driving the car, there is no indication that the front windshield wipers will not work if it starts raining and the driver would need to use the front windshield wipers. This is a safety hazard because the driver will not be able to see, possibly causing an accident. This Mazda CX5 does not have automatic front windshield wipers (they do not come on automatically when it starts raining).
Mazda Cx-5 2020
- Date Of Incident: 2024-10-20
- Date Complaint: 2024-10-20
- VIN: JM3KFABM3L0
- Components: ELECTRICAL SYSTEM,VISIBILITY/WIPER,BACK OVER PREVENTION
- Summary: Display went dark and did not display. This is not the only time it happens. It acts like someone’s touching the screen even when in motion. It prevents the reverse camera from displaying.
Mazda Cx-5 2016
- Date Of Incident: 2024-10-17
- Date Complaint: 2024-10-17
- VIN: JM3KE4DY6G0
- Components: VISIBILITY
- Summary: The contact owns a 2016 Mazda CX-5. The contact stated that upon approaching the vehicle he observed a small crack on the top left corner of the windshield. Over time the crack proceeded to progress across the windshield. The contact stated that the windshield was not impacted by an object or projectile. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 40,000.
Mazda Cx-5 2020
- Date Of Incident: 2024-08-26
- Date Complaint: 2024-10-15
- VIN: JM3KFABM8L0
- Components: ENGINE
- Summary: Low oil light came on at 52,764 miles, 300 miles before the next oil change on the manufacturer-recommended 7500 mile schedule. I've switched to a 5000 mile oil change schedule and will be monitoring oil level going forward for excessive oil consumption. I have always done oil changes every 7500 miles and have followed all other maintenance prescribed in the manual.
Mazda Cx-5 2019
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-15
- VIN: JM3KFBCM5K1
- Components: POWER TRAIN,ELECTRICAL SYSTEM
- Summary: Car failed while on highway driving 60 mph with the engine and power steering turning off instantly. A day prior the dash was blinking warnings. Mazda of Lodi replaced the entire transmission plus other parts. Just made it under warrantee. Would have cost 5k once expired.was told half the fleet of 2019 were recalled but not the second half of production for some reason even though they both experience the same failure.. also had 22,000 miles at end of the. Something smells in Denmark
Mazda Cx-5 2019
- Date Of Incident: 2023-08-14
- Date Complaint: 2024-10-15
- VIN: JM3KFADM4K1
- Components: POWER TRAIN,ENGINE
- Summary: The vehicle starting stalling, check engine light would come on, and the vehicle would slipped into “limp mode” while traveling on the freeway. I was amount in two auto collisions because of the vehicle slowing down in the middle of the highway. The problem started in August 2023 and was towed to the dealer on one occasions and towed to my home on another occasion. The dealer ran a diagnostic and said it was the brand new battery I had installed and then the catalytic converter. After repairing both; the vehicle proceeded to not drive over 30 miles per hour. The dealer said it was the engine and then said it was something else. I’ve expressed that the symptoms are those more aligned to the PCM issue recalled on 2019. A actual diagnostic report from Auto Zone supports this. The vehicle has also been inspected by another Mazda dealer and a stand alone mechanic.
Mazda Cx-5 2017
- Date Of Incident: 2024-10-14
- Date Complaint: 2024-10-14
- VIN: JM3KFABL8H0
- Components: UNKNOWN OR OTHER
- Summary: The vehicle – display has a ghosting issue with the screen keeps on changing without me, touching the controls. It will switch from one function to another function independently, and sometimes the screen goes blank. This display was replaced under recall in 2020 and I’m starting to have similar problems now in 2024 for the last 10 months. When the screen goes blank, this compose a safety hazard.
Mazda Cx-5 2017
- Date Of Incident: 2024-10-12
- Date Complaint: 2024-10-14
- VIN: JM3KFBCL5H0
- Components: ELECTRICAL SYSTEM,ENGINE,FUEL/PROPULSION SYSTEM
- Summary: Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving around 60-70mph for a couple of hours and had about a quarter tank of gas left. The first time, no code was found, but the second time, after a deeper diagnostic, the dealership found a P0192 code. After reading here and many other places online, based on the code and the car's behavior, it really sounds like the Denso low-pressure fuel pump is to blame; that's the source of the recall for 2018 and 2019 Mazda CX-5s experiencing this same issue [XXX] ). If the 2017 model also uses that fuel pump, why isn't it included in the recall? If this dangerous and erratic car behavior is due to a faulty part, it really should be covered by the recall. Shame on you, Mazda. Lives are at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mazda Cx-5 2019
- Date Of Incident: 2024-09-30
- Date Complaint: 2024-10-13
- VIN: JM3KFBDM1K0
- Components: ENGINE
- Summary: At 49k miles and 4 months out of warranty, the car began leaking oil and smelling like smoke. The dealer diagnosed with a cracked cylinder head and repaired it.
Mazda Cx-5 2019
- Date Of Incident: 2024-10-11
- Date Complaint: 2024-10-11
- VIN: JM3KFBEY9K0
- Components: ELECTRICAL SYSTEM
- Summary: Infotainment screen malfunctions, pressing buttons by itself.
Mazda Cx-5 2019
- Date Of Incident: 2024-10-03
- Date Complaint: 2024-10-10
- VIN: JM3KFBDY1K0
- Components: ENGINE
- Summary: CX5 Cylinder head cracked at 53,500 miles. Was driving when received engine overheating and pull over immediately warning. The car smelled like maple syrup as it was engine coolant burning. Took it to the dealership and they informed me of the cylinder failure. It is currently awaiting parts and its not under warranty.
Mazda Cx-5 2021
- Date Of Incident: 2024-10-07
- Date Complaint: 2024-10-09
- VIN: JM3KFACM9M0
- Components: ELECTRICAL SYSTEM
- Summary: Just got a oil change. Told my battery is almost dead. Upon looking up information I found a letter for recall for 2021 Mazda Cx5 for Dealer Rework 41 telematics communication unit concern. I called the Dealership and they are refusing to fix the problem. Looks like its just a software update is needed. My car only has 24,666 miles and according to the letter should be fixed. [XXX] I bought the car used in April and did a search for recalls prior to buying the car. There is non on Mazda website or vin search. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mazda Cx-5 2016
- Date Of Incident: 2024-10-09
- Date Complaint: 2024-10-09
- VIN: JM3KE2CY3G0
- Components: EXTERIOR LIGHTING,VISIBILITY/WIPER
- Summary: The controls on the Windshield Wiper/Headlight Control Stalk are not visible when driving at night. The setting markings on the Control Stalk are completely dark at night. This creates a safety hazard when driving at night in the rain and turning on your windshield wipers or changing your headlight settings is needed.
Mazda Cx-5 2019
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-07
- VIN: JM3KFABMXK1
- Components: ENGINE
- Summary: Cracked cylinder head requiring replacement at 62,000 miles.
Latest 5 recalls Mazda Cx-5
The National Highway Traffic Safety Administration (NHTSA) has issued 20 recalls for different components of the Mazda Cx-5.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Mazda Cx-5 2018
- Report Received Date: 2021-11-12
- Manufacturer: Mazda North American Operations
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
- Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.
- Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
- Model: Mazda Cx-5 2019
- Report Received Date: 2021-11-12
- Manufacturer: Mazda North American Operations
- Components: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- Summary: Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
- Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.
- Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
- Model: Mazda Cx-5 2016
- Report Received Date: 2020-02-06
- Manufacturer: Mazda North American Operations
- Components: EXTERIOR LIGHTING:HEADLIGHTS
- Summary: Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
- Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
- Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
- Model: Mazda Cx-5 2019
- Report Received Date: 2019-06-27
- Manufacturer: Mazda North American Operations
- Components: ENGINE
- Summary: Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
- Consequence: An unexpected stall increases the risk of a crash.
- Remedy: Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
- Model: Mazda Cx-5 2018
- Report Received Date: 2019-06-27
- Manufacturer: Mazda North American Operations
- Components: ENGINE
- Summary: Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
- Consequence: An unexpected stall increases the risk of a crash.
- Remedy: Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Latest negative Mazda Cx-5 car reviews
Latest positive Mazda Cx-5 car reviews
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Vehicle year: 2017
I was considering between the 2017 Honda CRV and 2017 Mazda CX-5. After test driving both, the CX-5 was the clear winner for me. Although the CRV had great features, it felt a bit boring and much larger than my current Mazda 3 hatch. Out of curiosity, I also tried driving the Honda HRV. While the exterior of the HRV is super cute, it was missing many of the tech features I wanted and had a weak engine. On the other hand, the CX-5 was much more car-like in its handling and with the sport mode on, it is very peppy and responsive. Although the CRV and CX-5 look very similar on paper in terms of features, quality, and price, getting behind the wheel made all the difference. While both the CRV and CX-5 are great options, I would highly recommend the CX-5 for anyone who prefers a more sporty, car-like ride.
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Vehicle year: 2021
If you're in search of a car that's safe, stylish, and easy to drive, the Mazda CX-5 Touring Preferred is the perfect choice for you. It comes with leather seats, blind spot monitoring, Apple Carplay, power gate lifting, keyless entry, remote start, and many other features that will make your ride enjoyable, whether it's a short or long one. The safety features of this car are among the best in the market, and its style is comparable to that of any high-end vehicle in its class, size, and price range.
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Vehicle year: 2019
I recently test drove both the Mazda CX-5 GT Reserve and the Audi Q5 Premium Plus back to back. Although I was originally planning on purchasing the Audi, my son who owns a 2018 CX-5 convinced me to give it a try. I found the Mazda to be quieter, with flatter cornering, and although it was slightly slower, it was still quick enough. The interiors of both cars were of equally high quality, but I found the Mazda to be much easier to use than the Audi, which had too many distracting features. On my first drive from 100 miles north of Sacramento to Palm Desert, a trip of over 600 miles, I experienced a mix of heavy rain and sunshine. Despite the weather, I experienced no driver fatigue or sore spots from driving nonstop. The heads up display was a plus when driving in traffic on I5. Overall, I had no complaints and arrived ready to go out for the evening. The CX-5 has all the features and quality I would expect in a much more expensive car with a more prestigious decoration on the grill. On my second trip to Santa Cruz, Ca on Christmas Eve and home Christmas Day for a total of 550 miles, the CX-5 performed flawlessly. Even on the exceptionally wet Highway 17 through the Santa Cruz mountains, with multiple spin outs and accidents, the CX-5's all wheel drive system handled the wet corners with no drama. In comparison, my son with his 2018 CX-5 with FWD was in front of me and noticed his traction getting loose on his drive wheels. One final comment on the handling, going into a corner mild understeer can be detected, but with a little more throttle, the back end gets pushed a bit and the steering becomes neutral. Overall, the CX-5 is a very easy car to drive on a windy road.
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Vehicle year: 2024
This vehicle is built very well, but unfortunately, dealerships have had to invent methods of making more money on sales, service, and parts to increase profits. If there is a weak spot in this vehicle, it's outside the cabin, at the dealerships. When I went to buy it, they had already added a lot of 'dealer installed extras' that were just absurd. However, I must say that the service is where this vehicle shines, or the low cost and minimal amount of things it requires. Additionally, if you go with the naturally aspirated engine (which I did), then there's not much a shade tree DIYer couldn't do at home, such as oil changes, air filter, cabin filter, spark plugs, etc. This model has been around since 2012-13 and is refined simplicity. The only thing that I don't like is that Mazda claims that the transmission fluid is 'lifetime,' and thus getting to the transmission drain plug for fluid change requires removing the entire air filtration assembly. These are important things that most car buyers tend to ignore until after the ether of the new purchase wears off. Mazda is a real fighter and has made great cars in an absurdly competitive industry. They even beat Toyota in 22 for reliability, which nobody has done. It's a good sign that Mazda is a real competitor, but expect prices to continue rising as Mazda just bumped a nearly 10-year-old model (this CX5) by several thousand dollars. So, get them while they're hot, folks, or before they become hybridized rolling tech wagons like most of the others.The Mazda CX5 is a great SUV with a reliable combustion engine and a real 6-speed automatic transmission. Unlike many other new cars, Mazda doesn't charge customers for a lot of experimental technology that may not work properly. Some people criticize Mazda for not changing the CX5 much, but it's still a popular model that people want. Mazda has gone back to basics, which is refreshing in today's car world. There is some technology in the CX5 that I personally don't need, but at least it's still a vehicle that can be easily serviced by the guy at the gas station. The CX5 is unique in its class, with great fit and finish and a stylish look. I've spent most of this review talking about the benefits of this vehicle because it's still pretty much the same as it was back in 2013, but with the bugs worked out. It's a great time to buy a CX5, and people will look back and wish they had bought one. I never get tired of driving it, which is a common trait of Mazda automobiles. Some people complain about the naturally aspirated 4-cylinder 190 hp engine, but it's great for gas mileage. Our 4WD has yielded 35mpg on long 500 mile+ trips, which is amazing! If you want more power and lower gas mileage, you can get the Turbo, which adds about 60-70hp. I personally think the power is perfect on the base engine, and once you learn where the power is in the power band, a turbo is like cheating, since it's the exact same engine! For car enthusiasts, it has a 13:1 compression ratio, which is diesel-esque or high-performance sports car territory, yet it's lowered on the turbo to 10, as turbo boost raises compression, making them about the same compression overall.I completely understand your concern about the reliability of turbocharged engines. They do require more maintenance, such as frequent oil changes, air filter replacements, and spark plug replacements. However, if you're looking for speed, turbocharged engines are a great option. It's important to keep in mind that owning a turbocharged vehicle will cost more in maintenance. That being said, the Mazda Turbo is a solid choice that you won't regret. I've compared it to other vehicles in its class, including the RAV4 and Jeep, and it comes out on top. Of course, it's always a good idea to test drive all of your options, even if they're more expensive, to make an informed decision. Happy shopping!
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Vehicle year: 2016
I'm a bit confused by some of the reviews I've seen here. Some people seem to have forgotten what a car is supposed to do. For example, some are complaining about the A/C, but I haven't had any issues with it, even though I live in South Florida. It's important to remember that an SUV is bigger than a regular car, so it takes more effort to cool. If you need a cooler car, consider installing tinted window film. As for the other features that some people have had trouble with, everything is explained in the car manual. Some of the options can be disabled if you don't want to use them. Overall, this is a great car for the money. That's why I traded in my 2014 for a brand new 2016. The CX5 is the complete package: amazing performance, very safe, awesome looks, quality construction, very reliable, and a bargain for your money. Of course, like all cars, there are some flaws in the CX5, but they're minimal and won't affect your decision when buying a great performing SUV. For example, I wish the Bose Audio System was more powerful, but it's still a nice sound system. And while the Technology Package is a good addition, some people might prefer to use their phone's GPS instead of the car's. Ultimately, everyone has different needs and wants, but I think the CX5 is a great choice for anyone looking for a high-performing SUV.It takes some time to get used to the new system compared to the old tom-tom, but I believe it's an upgraded version and you get 3 years of free map upgrades. While I could use more USB charging outlets, like behind the center console for the rear passengers, it's not a big deal. I don't understand why the passenger seat has to be manually adjusted when it has a six-way power driver seat, but again, it's not a big deal. That being said, I absolutely love the new infotainment system with its larger 7-inch touchscreen interface and multifunction controller knob. It makes the whole driving experience better and you feel in control of all your needs with just a touch of a button (music, phone, GPS, etc.). The new electronic parking brake makes for a better-looking cabin and provides extra space for your cellphone and/or wallet. I also love the new keyless entry feature with just the press of a button at the doors and trunk. I definitely noticed two big differences from my 2014 model: the quietness inside the cabin (which I love) and the smoother ride as a result of the revised suspension tuning. The smoother ride is something that I am still getting used to, being a speed junkie myself and a kart enthusiast, I like a stiffer suspension as it gives me a better feel for the road. Nonetheless, it makes for a more luxurious drive and I'm sure a lot of people will like that better. This is one of the things that is a matter of personal taste. On the other hand, Mazda added a If you're in the market for a compact SUV that offers a spacious feel, a quality ride, and top-of-the-line features, look no further than this car. Mazda has a proven track record of quality and their engineering is second to none. I was able to purchase my 2016 Touring CX5, complete with both the Technology and Moonroof/Bose packages, roof rack rails, and crossbars for an unbeatable price of $27,000 (out the door). This vehicle offers all the amenities, options, and performance you could want, and at a price that can't be beat. Plus, you'll turn heads as Lexus, Audi, and Acura owners look on in awe of your ride.
Are you having problems with your Mazda Cx-5?
Deshaun Marvin 2025-04-25
Vehicle year: 2019
The CX-5 had some issues during my ownership, including a coolant explosion at 2k miles that required a new engine. However, Mazda was quick to investigate the issue and shipped the engine back for root cause analysis. While they did not replace the car, they did provide a newly mated engine to the chassis. The dealer was unable to help, but did offer to sell me a new car and take the old one in on trade at a large loss. Despite some internal rattling, I eventually decided to sell the vehicle and upgrade to a Tesla Y. Interestingly, the dealership reported multiple engine failures with the CX-5, which was not surprising. Overall, my experience with Mazda was mixed, but I appreciate their efforts to address the issue with my car.
Noah Hagenes 2025-04-09
Vehicle year: 2013
Overall, the car is good. However, I have been experiencing an issue with the tire pressure light coming on repeatedly. Despite the dealer resetting it multiple times, it comes back on within 10 miles. Although the dealer has been able to keep it off for a month after resetting it, the issue persists. I have not pushed the reset button and the tires are not low, so I believe this may be a defect. Thank you for your attention to this matter.
Fabian Terry 2025-04-05
Vehicle year: 2015
The infotainment system in my 2015 CX-5 GT AWD has been a disappointment. The Bose stereo and TomTom navigation system have not met my expectations and require frequent updates. The iPod support and voice recognition features have not been reliable, and the Bluetooth interface has had some issues. While some automotive sites have criticized the electronics/audio in this vehicle, I believe there is room for improvement. Overall, I believe that the ownership experience could be enhanced with some upgrades to the infotainment system.
Norbert Purdy 2025-03-22
Vehicle year: 2013
I towed a Waverunner (weighing 1500lbs) with my CX5 and it did just fine. During a round trip from TN to WI, I got 24 miles per gallon while pulling the Waverunner. The SUV also did well pulling the Waverunner in and out of the water. Unfortunately, the BSM does not work with the tow wiring installed, which is a shame. However, the tow wiring kit has been installed correctly. The Reese type 3 trailer hitch does not rattle while driving, unlike the first hitch that rattled terribly at 2300 RPMs. Initially, my highway gas mileage was lower than expected when not towing (was around 30 mpg), but that is improving as I add mileage; currently getting 33 mpg. The CX5 has plenty of power, you just have to put your foot into it, especially when towing.
Jamey Beatty 2025-03-06
Vehicle year: 2016
In September 2015, I purchased a 2016 MAZDA CX-5. Unfortunately, by the first week of December, with only about 1,300 miles, the engine light came on and the car became sluggish, struggling to pick up speed. I took the car to the nearest Mazda dealership, but it took a few days for them to figure out what was wrong. Even after I picked up the car, the engine light came back on before I even left the dealership lot. The service advisor asked me to leave the car, and it turned out that they still didn't know what caused the engine failure and had to confer with Mazda again. Unfortunately, it took a week for them to get back to me, and they still had no idea what was wrong with the car. They did tell me that the problem stemmed from an error during the actual assembly/manufacturing of the car. To make matters worse, an employee at the dealership crashed into my car with another vehicle. When I went to the dealership to get more information, an employee told me that sometimes these things happen. I asked for the police report of how the accident happened, but they said as the accident was on their premises, they were not required to have a police report. I then asked for the dealership's written report along with photos of the accident, which they refused to provide. Throughout this ordeal, I have been in touch with Mazda Customer Service, who have been understanding and looking into the matter. They are considering either replacing the car or giving me a full refund. However, when I asked for a firm written commitment from MAZDA, they were not able to provide one. I am disappointed that not only did a brand new car have a serious defect, but also that the MAZDA dealership crashed my car and caused significant depreciation.At this point, Mazda has informed us that the dealership is not cooperating with them and they have no control over the dealership. We have requested to escalate this to Mazda corporate, but unfortunately, we were not able to speak to anyone senior at the company above the Customer Service Rep. It has now been almost 5 weeks, and my car is still in the shop. We understand that this can be frustrating, and we want to assure you that we are doing everything we can to resolve this issue as quickly as possible. Thank you for your patience and understanding.