Ford Fusion hybrid problems
The Ford Fusion Hybrid is a gasoline-electric hybrid powered version of the mid-sized Ford Fusion sedan manufactured and marketed by Ford, now in its second generation. A plug-in hybrid version, the Ford Fusion Energi, was released in the U.S. in February 2013.
The first generation was launched to the U.S. market in March 2009 for model year 2010, together with its badge-engineered variants, the Mercury Milan Hybrid and the Lincoln MKZ Hybrid. The second generation was launched under the Ford and Lincoln brands for model year 2013, went on sale in the U.S. in October 2012.
The U.S. Environmental Protection Agency (EPA) rated the 2010 Ford Fusion Hybrid at 39 mpg‑US (6.0 L/100 km; 47 mpg‑imp) combined city/highway. The second generation hybrid improved the fuel economy rating to 42 mpg‑US (5.6 L/100 km; 50 mpg‑imp) for combined city/highway driving. The EPA rated the Energi's combined city/highway fuel economy in all-electric mode at 88 miles per gallon gasoline equivalent (MPG-e) (2.7 L gasoline equivalent/100 km; 106 mpg-imp). In hybrid operation (charge-sustaining mode), the Energi has a combined fuel economy of 38 mpg‑US (6.2 L/100 km; 46 mpg‑imp).
The Fusion Hybrid has won the 2010 North American Car of the Year Award, and the entire 2013 Ford Fusion line-up, including the Fusion hybrid and plug-in variants, won the 2013 Green Car of the Year. As of December 2016, over 285,000 units of the Fusion hybrid family have been sold in the United States since 2009, including the plug-in hybrid variant. As of December 2016, sales of the Fusion Energi totaled 43,327 units delivered in its main market, the U.S.
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Ford Fusion hybrid model years
Common Ford Fusion hybrid problems
The Ford Fusion Hybrid has been known to have several common problems based on complaints from owners. The worst model year for the Ford Fusion Hybrid is 2010, with the most overall complaints.
Power steering issues are a significant concern for Ford Fusion Hybrid owners, particularly those with electronic power assisted steering (EPAS). This issue has been reported across multiple model years, with the 2010 model having the highest number of complaints. Drivers experiencing power steering failure often report feeling a complete loss of power steering, which can be dangerous and inconvenient.
Another common problem with the 2010 Ford Fusion Hybrid is engine stalls or the engine dying while driving. This issue has been reported 13 times, indicating a potential reliability concern with the vehicle's engine.
Fuel efficiency is also a significant concern for Ford Fusion Hybrid owners, with many reporting that they do not get the promised MPG. This issue has been reported 11 times for the 2013 model year, indicating that the vehicle may not meet the fuel efficiency expectations of some owners.
Throttle body issues have also been reported for the 2010 Ford Fusion Hybrid, with 9 complaints indicating a potential reliability concern with the vehicle's throttle body.
Brake failure is another common problem reported by Ford Fusion Hybrid owners, with 7 complaints for the 2010 model year. This issue can be particularly dangerous, as it can lead to a loss of control over the vehicle.
In addition to these specific issues, the Ford Fusion Hybrid has also been known to have problems with the electrical system, steering, fuel system, interior, and engine. These issues have been reported across multiple model years, indicating a potential reliability concern with the vehicle.
In summary, the Ford Fusion Hybrid has been known to have several common problems based on complaints from owners. The worst model year for the vehicle is 2010, with the most overall complaints and the worst category of problems being engine issues. Power steering failure, engine stalls, fuel efficiency, throttle body issues, and brake failure are among the specific problems reported by owners. The vehicle has also been known to have problems with the electrical system, steering, fuel system, interior, and engine, indicating a potential reliability concern.
Are Ford Fusion hybrids reliable cars?
Ford Fusion Hybrid Titanium
40+ MPG Comfortable , Affordable and reliable . Fusion is not the fastest car on the road , but peppy enough for around town and long trips .
What is the most common problem with Ford Fusion?
Harsh or Delayed Shifting of Automatic Transmission
Thousands of Ford Fusion owners have voiced concerns on RepairPal, with over 1,100 reporting issues of “harsh or delayed shifting” in automatic transmissions. From 2006 to 2018 models, averaging around 80,000 miles, 1,174 owners encountered shifting problems.
How long do hybrid batteries last in Ford Fusion Hybrid?
100,000 to 200,000 miles
Average Lifespan: Hybrid batteries typically have a lifespan of 100,000 to 200,000 miles. Warranty Coverage: Most hybrid car manufacturers offer warranties that cover the hybrid battery for up to 8 years or 100,000 miles.
What is the problem with the Ford Fusion plug-in hybrid?
Recall Reference Number: 23S33
That is why we've issued a recall for certain 2019–2020 Ford Fusion Energi Plug-in Hybrid models. There is a chance a fire may break out in the trunk area while driving, increasing the risk of injury. We are asking you to please avoid charging your vehicle until a remedy is available.
Percentage distribution of complaints by Ford Fusion hybrid years
We have researched Ford problems and analysed all the complaints filed against Ford Fusion hybrid cars and compiled the top 5 most problematic Ford Fusion hybrid model years:
- Ford Fusion hybrid 2013
- Ford Fusion hybrid 2010
- Ford Fusion hybrid 2012
- Ford Fusion hybrid 2011
- Ford Fusion hybrid 2014
Below you can see the percentage distribution of known problems by Ford Fusion hybrid model years.
Distribution of the number of complaints by Ford Fusion hybrid years
We've also compiled a chart for you with the number of complaints about Volkswagen Jetta cars of certain model years:
Ford Fusion hybrid car problems categorized by type of issue
After analysing all complaints related to Ford Fusion hybrid , it was concluded that the most common issues with these cars are:
- Steering problems
- Engine problems
- Power train problems
- Air bags problems
- Electrical system problems
The graph below shows statistics for all Ford Fusion hybrid vehicle components and the number of complaints received.
Distribution of the number of complaints where the accident occurred by Fusion hybrid model years
A total of 100 complaints were registered in which the accident occurred. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with fire by Fusion hybrid model years
There were a total of 89 complaints that resulted in a fire. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with injuries by Fusion hybrid model years
There were a total of 77 complaints that resulted in a injuries. In the graph you can see the distribution of the number of complaints by model year.
Distribution of the number of complaints with deaths by Fusion hybrid model years
There were a total of 1 complaints that resulted in a death. In the graph you can see the distribution of the number of complaints by model year.
The NHTSA has received 2803 complaints about various vehicle components related to the Ford Fusion hybrid . Below are the 25 most recent complaints reported for Ford Fusion hybrid vehicles.
Latest 25 complaints
Ford Fusion hybrid 2011
- Date Of Incident: 2024-11-21
- Date Complaint: 2024-11-21
- VIN: 3FAHP0JGXBR
- Components: STEERING
- Summary: POWER STEERING ASSISTANCE FAILURE WHILE DRIVING. WARNING LIGHT APPEARED ON DASH AS WELL STATING “POWER ASSIST FAILURE” VEHICLE STEERING BECAME UNMANAGEABLE. WAS DRIVING AT 40 MPH. HAS HAPPENED TWICE.
Ford Fusion hybrid 2012
- Date Of Incident: 2024-11-17
- Date Complaint: 2024-11-19
- VIN: 3FAHP0JG1CR
- Components: STEERING
- Summary: The vehicle’s power steering failed on a major roadway with a 17 year old driver at the wheel. This is a defect in the power steering that is known to Ford, the recall was supposedly fixed but it failed again so the fix is also very unsafe. Ford needs to find a way to actually make the steering safe.
Ford Fusion hybrid 2012
- Date Of Incident: 2024-10-02
- Date Complaint: 2024-10-24
- VIN: 3FAHP0GA9CR
- Components: STEERING
- Summary: The power steering went out. They had a recall for it but its no longer available. I never had an issue til now so if it was a danger then it should still be a recall no matter what year it is now
Ford Fusion hybrid 2010
- Date Of Incident: 2024-10-16
- Date Complaint: 2024-10-24
- VIN: 3FADP0L38AR
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while driving in a park lot and attempting to stop the vehicle, the brake pedal was depressed; however, the vehicle failed to respond. The contact stated that the brake pedal traveled to the floorboard. The vehicle was driven to the dealer where it was diagnosed and determined that the brakes needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 19V904000 (SERVICE BRAKES, HYDRAULIC). The manufacturer was not notified of the failure. The failure mileage was approximately 162,000.
Ford Fusion hybrid 2013
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-22
- VIN: 3FA6P0HRXDR
- Components: STEERING
- Summary: The contact owns a 2013 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the steering wheel seized. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with power steering rack assembly failure. The contact was informed that the power steering rack assembly needed to be replaced and reprogrammed. The dealer was made aware of the failure; however, the contact was informed that the repair was not covered under warranty. The contact stated that in July 2023 the first failure occurred, and the relays in the steering box were replaced. The vehicle was repaired; however, the failure recently reoccurred. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under NHTSA Campaign Number: 13V232000 (Steering); however, the contact was informed that the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 65,510.
Ford Fusion hybrid 2010
- Date Of Incident: 2024-07-08
- Date Complaint: 2024-10-21
- VIN: 3FADP0L33AR
- Components: SERVICE BRAKES, HYDRAULIC
- Summary: The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving 7-10 MPH and depressing the brake pedal, the brake pedal felt stiff. The contact stated that while depressing the brake pedal harder, the vehicle hesitated to respond, causing the braking distance to be extended. The ABS warming light and several other unknown warning lights were illuminated. The contact resumed driving; however, the failure worsened, and the vehicle failed to stop. The contact engaged the electric parking brake, and the vehicle stopped. The vehicle was towed to the dealer, where it was diagnosed that the ABS module, Part Number: BE5Z2C219H, had failed and needed to be replaced; however, the dealer informed the contact that the part had been discontinued. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the part had been discontinued and the VIN was not included in a recall. The failure mileage was approximately 200,000.
Ford Fusion hybrid 2013
- Date Of Incident: 2024-02-29
- Date Complaint: 2024-10-18
- VIN: 3FA6P0H79DR
- Components: STEERING
- Summary: See attached document for complaint.
Ford Fusion hybrid 2012
- Date Of Incident: 2024-10-13
- Date Complaint: 2024-10-18
- VIN: 3FAHP0HA8CR
- Components: STEERING
- Summary: Power steering was repaired under recall warranty about 3 years ago. The replacement part failed. This part should have outlasted the car, this it's a known issue
Ford Fusion hybrid 2012
- Date Of Incident: 2024-10-12
- Date Complaint: 2024-10-17
- VIN: 3FAHP0GA6CR
- Components: STEERING
- Summary: I am the original owner of this 2012 Ford Fusion. It currently has 122,000 miles. The power steering went out on my car last week. SERVICE POWER STEERING NOW light came on. Had the car towed to the Ford dealership in Sandusky. I was advised the repair would be $2100.00. In doing research I found that while there was not a recall on the car there was the following that was put out by Ford. 15s18 Supplement 3. I contacted Ford customer service and was advised that my car was 2 months out of the build date for the service advisory from Ford. From what I have read this is not an uncommon problem for this model year. Please feel free to contact me. My cell number is [XXX] . Thanks! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Ford Fusion hybrid 2012
- Date Of Incident: 2024-10-17
- Date Complaint: 2024-10-17
- VIN: 3FAHP0HA8CR
- Components: POWER TRAIN
- Summary: The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was in park, the vehicle rolled backward with no warning light illuminated The contact engaged the parking brake pedal, and the vehicle stopped. The contact also noticed that the transmission shifter cable had dislodged from the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 113,000.
Ford Fusion hybrid 2012
- Date Of Incident: 2024-04-10
- Date Complaint: 2024-10-12
- VIN: 3FAHP0JG2CR
- Components: STEERING,SUSPENSION,WHEELS
- Summary: This is an open recall that I'm sure has been stated many times, but the dealerships are not accepting the recall or granting it. The power steering aka. Steering assist system failed. Which is an ongoing issue with my vehicle model and year. It has caused me so many "almost" bad accidents and making it so I have lost an incredible amount of income due to my vehicle being down for repair and unsafe to drive and too expensive to fix. Especially when there is a recall about said thing. I need help.
Ford Fusion hybrid 2013
- Date Of Incident: 2024-10-06
- Date Complaint: 2024-10-11
- VIN: 3FA6P0HR4DR
- Components: ENGINE AND ENGINE COOLING,ENGINE
- Summary: The contact owns a 2013 Ford Fusion. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that an independent mechanic went to the residence and performed a diagnostic test on the vehicle. The diagnostic test received the code for a misfire in cylinder #4. The vehicle was towed to the independent mechanic where it was diagnosed with a coolant leak and a misfire in cylinder #4. The contact was informed that the head gasket and the timing chain needed to be replaced. The dealer was made aware of the failure. The contact was informed that the repair was not covered under recall. The contact was advised to contact the NHTSA Hotline to report the failure. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,800.
Ford Fusion hybrid 2013
- Date Of Incident: 2024-10-01
- Date Complaint: 2024-10-09
- VIN: 3FA6P0HR7DR
- Components: FUEL SYSTEM, GASOLINE
- Summary: The contact owns a 2013 Ford Fusion. The contact stated while entering the vehicle to start the vehicle, the contact smelled the odor of gasoline. The contact checked the vehicle underneath the gas tank and observed that the tank was soaked by gasoline. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 13V227000 (Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 85,000.
Ford Fusion hybrid 2012
- Date Of Incident: 2024-10-04
- Date Complaint: 2024-10-09
- VIN: 3FAHP0HG6CR
- Components: SERVICE BRAKES
- Summary: When coming to a stop the brake pedal went straight to the floor. No warnings were lamps were present. A mechanic checked the brake lines, master cylinder, and calipers and was not able to reproduce the issue. The mechanic deduced that the likely culprit was a faulty ABS control module. Had I been on the interstate or even had another vehicle infront of me, this would have been absolutely disastrous. This seems related to the recall for the older model fusions. This needs to be looked at.
Ford Fusion hybrid 2012
- Date Of Incident: 2024-10-08
- Date Complaint: 2024-10-08
- VIN: 3FAHP0JG6CR
- Components: UNKNOWN OR OTHER
- Summary: The door locks on the driver and passenger doors open on their own and not working properly. Car has 53000 original miles. It is just like the problem that are in the recall of the 2014 and 2015 Ford Fusion. The latch on both doors are independently sprung in open mode. One incident where the driver door opened while driving.
Recalls Ford Fusion hybrid
The National Highway Traffic Safety Administration (NHTSA) has issued 4 recalls for different components of the Ford Fusion hybrid.You can explore the year of the Volkswagen Jetta you are interested in by selecting it from the list.
- Model: Ford Fusion hybrid 2013
- Report Received Date: 2018-09-10
- Manufacturer: Ford Motor Company
- Components: EQUIPMENT:ELECTRICAL
- Summary: Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
- Consequence: An overheated cord can increase the risk of a fire.
- Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
- Model: Ford Fusion hybrid 2014
- Report Received Date: 2018-09-10
- Manufacturer: Ford Motor Company
- Components: EQUIPMENT:ELECTRICAL
- Summary: Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
- Consequence: An overheated cord can increase the risk of a fire.
- Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
- Model: Ford Fusion hybrid 2015
- Report Received Date: 2018-09-10
- Manufacturer: Ford Motor Company
- Components: EQUIPMENT:ELECTRICAL
- Summary: Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric vehicles. Cords with part numbers FM58-10B706-AA, FM58-10B706-AB, FM58-10B706-AC, FM58-10B706-AD, FM58-10B706-AE and FM58-10B706-AF were manufactured without thermistors, and during vehicle charging, increased resistance in the house's outlet or wiring can cause the cord to overheat and melt.
- Consequence: An overheated cord can increase the risk of a fire.
- Remedy: Ford will notify owners, and dealers will replace the current cord with a new 120V convenience cord with a thermistor, free of charge. The recall began January 18, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S24.
- Model: Ford Fusion hybrid 2015
- Report Received Date: 2014-11-18
- Manufacturer: Ford Motor Company
- Components: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Summary: Ford Motor Company (Ford) is recalling certain model year 2014-2015 Ford Fusion vehicles manufactured July 27, 2013, to October 31, 2014, 2015 Ford Fusion Hybrid vehicles manufactured February 24, 2014, to October 31, 2014, and 2015 Ford Fusion Energi vehicles manufactured July 14, 2014, to October 31, 2014. In the affected vehicles, the key may be able to be removed even while the transmission is not in Park. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
- Consequence: If the key can be removed despite that the transmission is not in Park, a driver may think the vehicle is safety parked, when it is not, increasing the risk of a vehicle rollaway that could cause the vehicle to strike and injure the driver, other vehicle occupants, or bystanders.
- Remedy: Ford will notify owners, and dealers will repair the vehicles, free of charge. The recall began on December 15, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14C11.
Latest negative Ford Fusion hybrid car reviews
Latest positive Ford Fusion hybrid car reviews
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Vehicle year: 2010
I've had my 2010 FFH for almost 2 years now and it has been an absolute delight! The odometer now reads 199,842 miles and I have driven it a lot, but it has never had any serious problems - just the basics like oil changes, tire rotations, filter replacements, and brake checks. The only thing I've noticed is that the mpg is lower than what was claimed (36-41), averaging at 31-32 mpg. I've tried changing the spark plugs, tires, and gasoline, but it hasn't made much of a difference. However, I do tend to drive aggressively, so I can understand why it won't go any closer to 35. Overall, I love my fully loaded car with all its options and features!
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Vehicle year: 2015
I'm glad to hear that you're enjoying your new American car! It sounds like you've gotten the hang of the navigation and touch system, and are finding it accurate and easy to use. It's great to hear that you're getting excellent mileage, even better than the newly corrected MPG. With just a little time spent with the manual, you should be all set. Thanks for sharing your positive experience with us!
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Vehicle year: 2014
This is my "work" car, purchased for that purpose.Although I have driven a series of employer-provided vehicles over the years, (Ford and GM sedans), this is the first purchase for my own use.The Fusion is, (I am embarrassed to say), the first American-branded vehicle I have ever owned, and I am 50 years old.I drive a mix of 70-75 mph highway, congested city and rural two lane.By way of background, I am fussy and a bit of a "car guy."(Other vehicles:Miata 6M and Acura TSX 5A.)Also, I have prior experience with Toyota hybrids.I like them, and have driven approximately 10K miles in a Gen 3 Prius and a 2009 Camry hybridThat said, here are my observations at the 12K mark:
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Vehicle year: 2019
Hi there! I hope you're doing well. I just wanted to share my thoughts on my new Fusion. I've had it for about 3 or 4 months now and I have to say, I absolutely love it! It's so comfortable, which is especially important for me since I have some back troubles. And even though it's not the fastest car out there, it's still plenty fast enough for me. Plus, I love that I can turn off the Eco with just the push of a button for a quick pick-up. And let's not forget about the MPG - since the time I left the dealership, I've been getting an average of 44.5! Overall, I'm really happy with my purchase. Thanks for listening! Best regards, Dale from Michigan
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Vehicle year: 2013
I was curious about hybrids after test driving an older Prius. When I learned that Ford had hybrid technology on a model of the Fusion, I decided to buy one. I have been extremely pleased with my 2013 Fusion Hybrid. After learning how to maximize the hybrid feature, the average mpg as tallied by the onboard computer is 38.6. That average is from the first day I received the car. During the summer when the a/c is being used or in the dead of winter when the heater/defroster are running often, mileage can be in the mid 30's. During spring and fall, mileage can average over 40 for a number of tanks. This car is more than just gas mileage. It excels in handling, comfort, reliability, ride quality, and quietness of ride. I have not had to make any repairs other than expected maintenance items. Overall, I am extremely impressed with this mid-priced car and would highly recommend it. I will definitely consider purchasing another Ford in the future. However, I would need to see a significant improvement in value for the additional expense before considering another hybrid from any brand.
Are you having problems with your Ford Fusion hybrid?
Kiel Abbott 2025-06-21
Vehicle year: 2013
The reported 47/47mpg for Ford vehicles is not realistically achievable, as confirmed by insiders. Even the chief engineer John D. and his team cannot attain this number. It is important to note that driving habits and conditions can greatly affect fuel efficiency. While my personal experience yielded an overall mpg of 38.3, I still believe that Ford should be held accountable for their misleading claims. A more realistic expectation for fuel efficiency would be in the range of 42-45 mpg.
Kelton Feeney 2025-06-18
Vehicle year: 2019
Hi there! I hope you're doing well. I wanted to share a quick story about our 2019 Ford Fusion Hybrid Titanium that we leased for our elderly father. He doesn't drive it very often, but he likes having it around. We did run into a bit of an issue though - we found out that if the car isn't driven every 3 days, it won't start on the 4th day and needs to be jumped. We took it to the dealer and they said that this is normal and the car just needs to be driven more often. I was wondering if anyone else has had this same experience? Thanks for your help!
Luciano Haag 2025-05-16
Vehicle year: 2010
On 4/5, after driving about 500 miles, the vehicle suddenly stopped in traffic with all error lights illuminated. The vehicle was promptly towed to the dealer for repairs. Despite the initial setback, the dealer was able to identify the issue and promptly ordered a new processor. Although there was a slight delay in receiving the part, the dealer was able to install the new processor on 4/11. However, despite the repair, the error lights remained illuminated. The dealer has been in contact with Ford Engineering and is actively working on resolving the issue. Rest assured, we are committed to ensuring that your Fusion runs smoothly and efficiently. Thank you for your patience and understanding.
Bernhard Toy 2025-04-28
Vehicle year: 2011
I purchased the Fusion hybrid brand new in 2010. Unfortunately, I have experienced two major issues within four years that caused the car to become inoperable. The first time it happened was on a multi-lane bridge with fast-moving traffic, and I received a stop-immediately warning. This gave me only a few seconds to react before I had to pull over to the shoulder. I had to have the car towed and was charged around $500. Two years later, I received another message stating 'service power steering now,' and the car once again would not start. This time, Ford service quoted me $1800 plus a diagnosis fee.
Madisen Boehm 2025-02-15
Vehicle year: 2014
I have put a lot of miles on my car under various conditions. Although I live in Southern California, I cannot attest to significant changes in weather. When I bought this car, it had a rated MPG of 47/47. Ford sent me a check for $750 when they corrected the ratings. While this did not cover the amount of savings I had anticipated, it was still a nice gesture. The car is beautiful and has had minimal problems. It takes some getting used to its size as it feels like a boat. The departure angles on inclines/declines are not good due to the air dam. Unfortunately, my front paint has already begun to wear on the front bumper from so much driving. As of May 2018, I have relocated to Texas and still driving. Repair costs have been next to none outside of general maintenance. I barely use MyFord Touch w/ Navigation thanks to Bluetooth/Cellphone. The vehicle has held up extremely well, and gas mileage is the same if not better than when originally purchased. However, you have to drive it like your grandma stole it to see MPG benefit. I have had about 4 recalls, which were easy to have done and nothing that prevented me from driving the Fusion on a daily basis.